AASTRA 4425 User Guide
Dialog 4425 IP Vision
IP Telephone for MD Evolution
User Guide
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EN/LZTBS 1032 1951 R81A
© Aastra Telecom Sweden AB 2008. All rights reserved.
Table of Contents
Installing Your Extension ...................................6
Your Extension’s Accessories ......................... 12
IP Declaration and Start-Up of Your Extension 19
Welcome ........................................................29
Important User Information ............................. 31
Introduction to Your Extension ........................ 32
Logging on and Logging off Your Extension ... 43
Operations for Incoming Calls ........................ 50
Operations for Outgoing Calls ........................ 56
Operations during a Call ................................. 68
Directory, Phone Book and Call List ................78
Call Forwarding Services ................................95
Voice Mail Services ....................................... 115
Group Services ............................................133
More Features of Your Extension ..................144
Physical Programming of Your Extension ...... 153
Programming Your Extension’s Services ...... 164
Attendant-Based Services ............................ 174
Services Reserved for Attendants ................. 181
QSIG-MD Private Network Services ............. 210
Index ............................................................215
Quick Reference Guide ................................221
Tab le of Co nt en ts
3Dialog 4425 IP Vision
Tab le of Co nt en ts
5Dialog 4425 IP Vision
Installing Your Extension
Mains
Mains
Installing Your Extension
Your Dialog 4425 IP Vision is usually installed by your system
administrator.
However, this section provides you with all of the instructions for
installing your extension yourself and for maintaining it.
Installing Your Extension’s Telephone
Cords
Your extension is connected to your company’s local area network
(LAN) through a network cable that connects into the RJ45 female
jack labelled LAN, located on the underside of your extension.
It is usually powered with a 230-volt power cord and a 24-volt
adapter connected to the jack also located on the underside of
your extension.
The handset cord is connected to the RJ12 female connector
labelled HANDSET located, once again, on the underside of your
extension. This may be installed so that it comes out of either the
left or right side of your extension. In the first case, the handset
cord should be inserted in the slot made for this purpose, as
illustrated in the diagrams below.
MD Evolution – Dialog 4425 IP Vision6
Installing Your Extension
When it is necessary to disconnect a cord, it is recommended that
you use a screwdriver to depress the release tab on the RJ45 or
RJ12 male connector.
Notes:
In some cases, your extension may be directly powered
from your company’s LAN, if the LAN is equipped to do so
(in compliance with standard IEEE802.3af). In this case,
only the LAN connection is made, through a specific
network cable.
On the back of your extension, there is also an Ethernet jack
labelled “PC”, which – when applicable – enables you to
connect your PC to the LAN through your telephone. These
then share the same Ethernet port on the LAN.
Installing Your Extension’s Support Feet,
and Adjusting the Angle
Your extension is equipped with two support feet that have two
possible installation angles, depending on the angle you prefer for
your extension.
To install the support feet, push them into the underside of your
extension to the desired angle, then push in the tab to hold their
position.
7MD Evolution – Dialog 4425 IP Vision
Installing Your Extension
If you wish to remove the support feet, pull on the tab to release
them before removing the feet from the extension.
Adjusting the Screen Angle
Your extension’s screen is also adjustable, allowing you to choose
the best possible viewing angle.
To adjust the screen angle, simply push or pull the screen as
illustrated below.
Note: You may also adjust the contrast of your extension’s
screen. See the “Physical Programming of Your Extension”
section.
Installing Your Extension’s Label
Your extension also comes with a label that identifies each fixed
function key’s use. You may also indicate what functions have been
programmed on the various repertory keys integrated on your
extension (see the “Physical Programming of Your Extension”
section.)
This label is protected by a plastic cover.
MD Evolution – Dialog 4425 IP Vision8
Installing Your Extension
To insert or remove the label, lift the protective cover as illustrated
below.
Note: If you need a new label, contact your system
administrator.
Miscellaneous Tips for Installing and
Maintaining Your Extension
Most often, your extension will be installed on your desk. Here are a
few additional tips:
• Never place your extension on fragile surfaces. To prevent it
from scratching your desk, place an anti-skid mat underneath
your extension.
• Never place your telephone near any source of extreme heat, for
example – next to a radiator.
• Make sure that the LAN cable is never crimped.
Use a soft, slightly damp (not wet) or anti-static cloth to clean your
extension. Never use any abrasive solvents, liquids or cloths to
clean your extension.
AASTRA cannot be held responsible for any damage to your telephone caused by any non-compliance with the above instructions.
9MD Evolution – Dialog 4425 IP Vision
Installing Your Extension
100 mm
Installing Your Extension on a Wall
Your extension may also be installed on a wall support, without any
particular accessories.
To do so, you must first rotate the hanging clip on the extension,
thus ensuring that your extension’s handset will be secure. It is
made of flexible plastic.
According to the instructions illustrated below:
• Begin by removing the hanging clip with a screwdriver.
• Flip the clip over.
• Re-insert it into your extension.
Using a screwdriver, remove the plastic covers from the two holes
located on the underside of your extension. These holes are precut, and indicate where the screw heads will be inserted to mount
the extension on the wall.
MD Evolution – Dialog 4425 IP Vision10
Installing Your Extension
9,5 mm
9—10 mm
max 5,5 mm
Next, drill two holes that will hold your extension’s wall mounting
screws. These screws should be in compliance with the diagrams
below, with a vertical distance of 100 mm between them.
Now, simply insert the two wall mount screws into the holes on the
underside of your extension.
11MD Evolution – Dialog 4425 IP Vision
Your Extension’s Accessories
Your Extension’s Accessories
You may also add the following optional accessories to your
extension:
• One or several DBY 419 01 satellite(s) or add-on key panel(s).
From one (1) to four (4) satellite(s) may be equipped, each one
offering 17 repertory keys that may be programmed with your
most often used internal or external telephone numbers or
telephone service codes.
• A DBY 420 01 add-on interface module.
As the case may dictate, this module may enable you to
connect to yours set, either an external ring device, or an
external device visually indicating your extension’s free, ringing,
or busy status.
This accessory is generally for alarm or security extensions.
• A headset.
This can allow you to process your calls using a headset, rather
than in handsfree or handset mode.
This is especially useful for ICD group agents who process
phone calls all day long.
This section provides you with all of the instructions necessary for
installing these accessories. It also includes the instructions for
using a headset.
For the programming and use of the add-on key panels’ or
satellites’ repertory keys, see the “Physical Programming of Your
Extension”, “Operations for Outgoing Calls” and “Group Services”
sections.
Note: You may add up to 4 satellites on your extension
without requiring any additional power supply units. All of
the satellites are powered from your extension, which is
powered either from the mains or the LAN.
MD Evolution – Dialog 4425 IP Vision12
Your Extension’s Accessories
Installing Add-on Key Panels
You can install add-on key panels without any particular tools or
accessories.
These add-on key panels are connected using a rigid connector
designed to attach the first satellite to the underside of your
extension, and each subsequent satellite to the underside of the
previous one.
These modules are held in place by a tulip-shaped pin that is
inserted in the appropriate hole on the underside of your extension
or the previous satellite, as well as the plastic slots located along
the edge of your extension or satellite.
So, to install any satellite, simply follow the directions illustrated in
the following diagram:
• With your extension upside down, position the new satellite
along the edge of your extension or of a previous satellite.
• Press firmly on the bottom of the satellite in order to correctly
insert it onto your extension or of the previous satellite.
When removing a satellite, press firmly on the top of it in order to
disconnect the plastic connector and the tulip-shaped pin.
Just as with your extension, each satellite has a support foot that
can be installed and adjusted to one of two positions, according to
the angle you have set for your extension.
13MD Evolution – Dialog 4425 IP Vision
Your Extension’s Accessories
Depending on the number of satellites connected to your extension,
it is suggested that you position the support feet according to the
diagrams illustrated below.
As you did with your extension, to install the support feet, push
them into the underside of your extension to the desired angle,
then push in the tab to secure their position.
If you wish to remove the support feet, pull on the tab to release
them before removing the feet from the extension.
Note: The power to your extension should be shut off
when installing the satellites, in order for these to be taken
into account by the system following installation.
MD Evolution – Dialog 4425 IP Vision14
Your Extension’s Accessories
Inserting the Labels for the Add-on Key
Panels
Each satellite is designed to have a label.
It is designed so you may indicate what functions have been
programmed on the various satellite repertory keys (see the
“Physical Programming of Your Extension” section.)
This label is protected by a plastic cover.
To insert or remove the label, lift the protective cover as illustrated
below.
Note: If you need a new label, contact your system
administrator.
Installation and Cables for an Add-on
Interface Module
An add-on interface module would be located on the underside of
your extension, in the rectangular opening on the underside of your
extension, designed for this purpose.
It is connected to your extension with a connector that features a
rigid extender attached with three torx-type screws that require an
adapted screwdriver.
The external ring device or the external visual device directly
connects to the module using an RJ12 connector.
15MD Evolution – Dialog 4425 IP Vision
Your Extension’s Accessories
Mains
Mains
Connecting a Headset
A headset may be connected with a cord inserted into the RJ12
female connector labelled HEADSET located on the underside of
your extension.
This cord may be installed so that it comes out of either the left or
right side of your extension.
When it is necessary to disconnect a headset cord, it is recommended that you use a screwdriver to depress the release tab on
the RJ12 male connector.
Operation in Headset Mode
When a headset is connected to your extension, it is automatically
recognised by your extension.
You then have the option of operating your extension not only in
handset or handsfree mode, but now also in headset mode.
To activate the headset mode:
Í Press and hold the Headset key shown on the left for
5seconds.
You will hear an acceptance tone, and an headset icon is displayed
on your extension’s screen. All of your incoming and outgoing calls
may now be processed using your headset.
MD Evolution – Dialog 4425 IP Vision16
Your Extension’s Accessories
Moreover, whenever you process a call, the LED associated with
the Headset key will be on.
Settings CallList PhoneBook WAP Services
CS GC 15:49 07 Nov 2005
SMITH Peter
405
Log off 2 Missed
To deactivate the headset mode:
 Press and hold the Handsfree key shown on the left for
5seconds.
You will hear an acceptance tone, and the headset icon will disappear from your extension’s screen. All of your calls will now be
processed either in Handset or Handsfree mode.
When the headset mode is activated, your calls are processed
similarly to calls in handsfree mode.
Therefore, to place an external call:
NO TO CALL z Directly dial the number for the internal or external party to
contact, before pressing the “Call” dynamic function key.
Or, to answer a new incoming call presented on your extension:
Lx ÖÔ Press the flashing line key on which the call is presented.
A new call presented on your idle extension will ring, just as it
normally would. You will be notified of a new call presented on your
extension with a single ring burst heard over your extension’s loudspeaker, just as it normally would when you have an ongoing call.
Or, to disconnect a call:
í Press the “Clear” or C key on your extension.
17MD Evolution – Dialog 4425 IP Vision
Your Extension’s Accessories
Í
ì Notes:
You can adjust your headset listening volume in the same
way that you would for your extension’s loudspeaker or
handset volume. See the “Operations during a Call”
section.
 or u When you are working with a headset, you may switch to
handsfree or handset mode by pressing the Handsfree key
on your extension, or by lifting the handset. To return to
headset mode, you must press your extension’s Headset
key once again.
MD Evolution – Dialog 4425 IP Vision18
IP Declaration and Start-Up of Your Extension
ÅÆÇ
IP Declaration and Start-Up of Your
Extension
The first time you use your Dialog 4425 IP Vision, once it has been
connected to the power supply and your company’s LAN, it is
necessary for it to be configured in relation to your company’s IT
network.
This is usually carried out by your system administrator only once,
at the time of installation. However, this section does provide you
with the instructions to do this yourself, or at least to know how to
access your extension’s IP environment characteristics that you
may need to provide to your system administrator if a problem
arises with your extension.
This section also provides you with information concerning the
process of starting up your extension.
Declaring Your Extension’s IP Network
Parameters
To manage your extension’s IP environment characteristics within
your company’s IT network, from your idle extension:
í*5 Begin by simultaneously pressing and holding all three of the
keys shown on the left for approximately one second.
This is required in order to modify your extension’s IP network
parameters. Otherwise, by default, this information may only be
consulted, not modified. An acceptance tone confirms your
request.
Press the left navigation key on your extension twice.
This will highlight the “Settings” tab on the first line of your
extension’s screen, and you access your extension’s physical
programming services.
19MD Evolution – Dialog 4425 IP Vision
IP Declaration and Start-Up of Your Extension
Settings
Network
Settings
DHCP (No)
Settings
SW Server (xxx.xxx.xxx.xxx)
Settings
Proxy Server (No)
Û Press the dynamic function key shown on the left in order to
have the “Network” option framed.
CallList PhoneBook WAP Services
Display Contrast
Log Off Restriction
Option Unit
Hearing Level
Exit ÛÞ Select
Select Press the dynamic function key shown on the left.
The following screens are displayed when you access the programming of your extension’s IP network parameters.
CallList PhoneBook WAP Services
Network
IP Address (xxx.xxx.xxx.xxx)
Subnet Mask (255.255.xxx.xxx)
Default Gateway (xxx.xxx.xxx.xxx)
Exit ÛÞ Select
CallList PhoneBook WAP Services
Network
Proxy Server (No)
Gatekeeper Discovery (By default (No))
Gatekeeper (xxx.xxx.xxx.xxx)
Exit ÛÞ Select
CallList PhoneBook WAP Services
Network
Gatekeeper Discovery (By default (No))
Gatekeeper (xxx.xxx.xxx.xxx)
Password (Yes)
Exit ÛÞ Select
MD Evolution – Dialog 4425 IP Vision20
From this point:
Settings
Settings
IP Declaration and Start-Up of Your Extension
Þ or Û Use one of the dynamic function keys shown on the left to
navigate through the list of parameters.
The frame will move as you navigate through the list.
Select Press the dynamic function key shown on the left to select an
Change Press the dynamic function key shown on the left to select
Save Press the dynamic function key shown on the left to validate
IP network parameter to edit.
A new screen with the characteristics of the selected IP network
parameter is displayed.
CallList PhoneBook WAP Services
DHCP
IP Address from DHCP Server: No
Cancel Change Save
For a parameter of the Yes-No type:
either Yes or No value.
your selection.
The previous screens will be re-displayed.
CallList PhoneBook WAP Services
IP Address
Enter IP Address: xxx.xxx.xxx.xxx
Cancel Erase Save
For a parameter that corresponds to an IP address:
IP ADDRESS z Enter the IP address requested on your extension’s keypad.
The character “.” is entered by pressing the “*” key.
Save Press the dynamic function key shown on the left to validate
your entry.
The previous screens will be re-displayed.
21MD Evolution – Dialog 4425 IP Vision
IP Declaration and Start-Up of Your Extension
ÅÆÇ
Next, once all of the parameters that characterise your extension’s
IP environment have been defined, to exit your extension’s physical
programming mode:
Press the centre navigation key on your extension.
Your extension returns to the idle status.
The parameters that characterise your telephone’s IP environment
are as follows:
Settings Application of Parameters
DHCP Defines whether or not a DHCP server exists within your company’s
IP Address Defines your extension’s IP address within your company’s LAN.
Subnet Mask Defines the IP subnet mask applicable for your company’s LAN.
Default Gateway Defines the IP address for the possible IP router that acts as the
SW Server Defines the IP address for your MD Evolution system’s xMV
network.
If this is indeed the case, and the value is “Yes”, the DHCP server
is then responsible for assigning an IP address to each terminal
that is connected, including your telephone, according to a
dynamic IP addressing system. The following three parameters
are then automatically assigned by the DHCP server.
In the opposite case, when the value is “No”, your extension
operates with a fixed IP address. The following three parameters,
including the IP address, should be manually defined.
This IP address is assigned dynamically when a DHCP server is
present.
If there is no DHCP server, it should be entered manually.
This IP subnet mask is assigned dynamically when a DHCP server
is present.
If there is no DHCP server, it should be entered manually.
gateway between your company’s LAN and a wide area network,
or WAN, when applicable.
This WAN IP network gateway address is automatically assigned
when a DHCP server is present.
If there is no DHCP server, it should be entered manually.
equipment to which your extension is connected upon start-up,
in order to recover its configuration file, and, when necessary, to
update its software (SW). Your IP extension contains software that,
when necessary, is automatically downloaded from the identified
SW server when the extension is started up.
This SW server address should always be entered manually.
If the presence of a DHCP server was validated, an additional
parameter entitled “SW Server from DHCP” will also be displayed.
It must systematically be set to “No”.
MD Evolution – Dialog 4425 IP Vision22
IP Declaration and Start-Up of Your Extension
Settings Application of Parameters
Proxy Server Sometimes used to define the existence of a proxy server that is
used by your company’s network IP equipment to access the
Internet network.
Generally speaking, this parameter is not used by your extension,
so the value is “No”.
In the case where the existence of a proxy server has been validated,
and the value is “Yes”, two additional parameters prompt you to
manually identify the IP address and IP port that the proxy server
uses.
Gatekeeper Discovery For any IP extension within your MD Evolution system, the value of
this parameter must be “By default (No)”.
This indicates that the IP address for your MD Evolution’s xMV
equipment that implements the system “IP H. 323 gatekeeper”
and to which your extension connects to be authenticated is
automatically recovered from its configuration file, upon start-up.
Gatekeeper Defines the IP address for your MD Evolution’s xMV equipment
that implements the system “IP H. 323 gatekeeper” and to which
your extension connects to be authenticated.
In conjunction with the previous parameter, this IP address is
defined automatically when your extension is started up.
Password For any IP extension within your MD Evolution system, the value of
this parameter must be “Yes”.
The user of any IP extension, you included, must enter his/her
user password in order to be securely authenticated within the
system. See the “Logging on and Logging off Your Extension”
section.
Note: Similar parameters are used for the IP configuration
of your desktop PC. These are accessible from your PC’s
“Control Panel”, under “Network Connections”.
23MD Evolution – Dialog 4425 IP Vision
IP Declaration and Start-Up of Your Extension
Starting up Your Extension’s Services
During the initial setup of your Dialog 4425 IP Vision, once its IP
network parameters have been defined, your extension will be
automatically restarted.
The process for starting up your extension is illustrated below, even
though it is entirely automatic.
The first screen that is displayed enables you to, if necessary, return
to the modification of your extension’s IP configuration by simultaneously pressing and holding the “C”, “*” and “5” keys for
approximately 1 second, within 5 seconds of signing on.
Settings CallList PhoneBook WAP Services
AASTRA //
User administrator mode to change IP settings
(x)
(No change)
If a DHCP server was configured, your extension will then be
connected to this DHCP server to recover its IP address. The
second screen illustrated below is then displayed:
Settings CallList PhoneBook WAP Services
AASTRA //
Connecting to DHCP server
MD Evolution – Dialog 4425 IP Vision24
IP Declaration and Start-Up of Your Extension
Once your extension has recovered its IP address from the DHCP
server, or immediately after the first screen is displayed when the
extension operates with a fixed IP address, your extension then
recovers its configuration file from the previously identified software
(SW) server (see previously mentioned details). The new screen
below is displayed.
Settings CallList PhoneBook WAP Services
AASTRA //
Getting configuration file …
Next, the process may vary, depending on whether or not there is a
new software version available for your extension.
If there is no new version available, your extension displays the
following screen, which indicates that the software is currently
loading internally. This takes approximately 15 seconds.
Settings CallList PhoneBook WAP Services
AASTRA //
Loading software …
On the other hand, if a new software version is available, it will be
automatically downloaded from the SW server previously identified
(see previously mentioned details). The new screen below is
displayed.
Settings CallList PhoneBook WAP Services
AASTRA //
A new version of the application software
is available on the server, update ?
(Yes) No
25MD Evolution – Dialog 4425 IP Vision
IP Declaration and Start-Up of Your Extension
If you take no action within one minute, the new software version is
downloaded, and the following screen is displayed while the download takes place, which usually lasts 10 seconds.
Settings CallList PhoneBook WAP Services
AASTRA //
Getting new application from SW server
Please wait …
Then, once the software download is completed, the following new
screen is displayed while the new version is being saved, which
normally takes 30 seconds.
Settings CallList PhoneBook WAP Services
AASTRA //
Saving new application in flash …
DO NOT DISCONNECT THE TELEPHONE
In each case, the process concludes when your extension conducts
a self-test to ensure that it is operating properly, illustrated by the
following screen.
Settings CallList PhoneBook WAP Services
AASTRA //
Self test OK
This process lasts between 45 seconds and 2 minutes. Your
extension is then ready to be used. All that remains is for you to log
on to your extension. See the “Logging on and Logging off Your
Extension” section.
MD Evolution – Dialog 4425 IP Vision26
IP Declaration and Start-Up of Your Extension
#
íÉ# Notes:
The process described above is also applicable whenever
your extension is restarted, for example, after a power
interruption. It is possible to manually restart your extension
without unplugging it, if, for example, it is requested by your
system administrator. To do so, simply simultaneously
press and hold the keys shown on the left for approximately
one second.
í * 4 Your system administrator may also ask you what your
extension’s current software version is. To find that information, simply simultaneously press and hold the keys
shown on the left for approximately one second. The screen
illustrated below is then displayed for 5 seconds. Pressing
the key shown on the left will then return your extension to
its idle status.
Settings CallList PhoneBook WAP Services
Boot CAA1580017 R5A
Application CAA1580018 R5A
Language CAA1580010 R4A
Self test OK
27MD Evolution – Dialog 4425 IP Vision
IP Declaration and Start-Up of Your Extension
MD Evolution – Dialog 4425 IP Vision28
Welcome
Welcome
Welcome to the User’s Guide for the Dialog 4425 IP Vision set used
with the MD Evolution communication system. This includes the
MD Evolution M, MD Evolution XL, MDE Mi and MDE Xli models.
The features described in this guide relate to version R8.0A or later
of the MD Evolution communication system. Certain services may
not be available in older system versions and/or may be protected
by a software key.
This guide describes services for the MD Evolution communication
system as well as the Dialog 4425 IP Vision phone, considering a
normal default programming.
In terms of the service rights for your specific extension, there may
be some discrepancy in the manner in which your own phone will
operate. For more information, or if a problem arises, contact your
system administrator.
Unless otherwise indicated, features that do not involve using the
handset are described in the “handsfree” mode. Pressing the “C”
key (for “Clear”), is the same as hanging up the handset.
The latest version of this user guide can be downloaded from:
http://www.aastra.com
Note: The Dialog 4425 IP Vision set is an IP telephone that
is in compliance with standard H.323; it may only be used
with a private branch exchange and a local area network
(LAN) that are compatible with this type of telephone.
The Dialog 4425 IP Vision set is compatible with DHCP
(Dynamic Host Configuration Protocol) service for determining the IP addresses for the terminals connected to a
LAN.
29MD Evolution – Dialog 4425 IP Vision
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Aastra media, Aastra
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Aastra will not be liable for any damages arising
from use of an illegal modified or altered publication.
Aastra is a registered trademark of Aastra Technologies Limited. All
other trademarks mentioned herein are the property of their
respective owners.
Warranty
AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. Aastra shall not be liable for
errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten,
declares that this telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.
Details to be found at: http://www.aastra.com/sdoc.
MD Evolution – Dialog 4425 IP Vision30
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