3COM 3CRWE554G72 User Manual
OfficeConnect®
Wireless 11g Cable/DSL Gateway
User Guide
3CRWE554G72
http://www.3com.com/
Part No. DUA0055-4AAA01
Rev. 01
Published July 2003
3Com Corporation
5500 Bayfront Plaza
Santa Clara, California
95052-8145
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CONTENTS
ABOUT THIS GUIDE
Naming Convention 7
Conventions 8
Feedback about this User Guide 8
Related Documentation 9
Product Registration 9
1 INTRODUCING THE GATEWAY
OfficeConnect Wireless 11g Cable/DSL Gateway 11
Gateway Advantages 13
Package Contents 13
Minimum System and Component Requirements 14
Front Panel 14
Rear Panel 16
2 HARDWARE INSTALLATION
Introduction 19
Safety Information 19
Positioning the Gateway 19
Using the Rubber Feet 20
Wall Mounting 20
Before you Install your Gateway 21
Powering Up the Gateway 22
Connecting the Gateway 22
3 SETTING UP YOUR COMPUTERS
Obtaining an IP Address Automatically 25
Windows 2000 25
Windows XP 27
Windows 95/98/ME 27
Macintosh 27
Disabling PPPoE and PPTP Client Software 28
Disabling Web Proxy 28
4 RUNNING THE SETUP WIZARD
Accessing the Wizard 29
Password 32
Time Zone 32
WAN Settings 33
LAN Settings 38
DHCP 38
Wireless Settings 39
Summary 40
5 GATEWAY CONFIGURATION
Navigating Through the Gateway Configuration Pages 41
Main Menu 41
Option Tabs 42
Welcome Screen 42
Notice Board 42
Password 43
Wizard 44
LAN Settings 44
Unit Configuration 44
DHCP Clients List 45
Wireless Settings 47
Configuration 47
Encryption 49
Configuring WPA Encryption 49
Configuring WEP Encryption 50
Connection Control 53
Client List 55
Profile 55
Internet Settings 57
Connection to ISP 58
Firewall 63
Virtual Servers 63
Special Applications 65
PC Privileges 67
URL Filter 69
Security 73
System Tools 75
Restart 75
Time Zone 76
Configuration 77
Upgrade 78
Status and Logs 78
Status 79
Usage 79
Logs 80
Support/Feedback 80
Support 81
Feedback 81
6 TROUBLESHOOTING
Basic Connection Checks 83
Browsing to the Gateway Configuration Screens 83
Connecting to the Internet 84
Forgotten Password and Reset to Factory Defaults 85
Wireless Networking 85
Replacement Power Adapters 87
Alert LED 88
Recovering from Corrupted Software 89
Frequently Asked Questions 90
A USING DISCOVERY
Running the Discovery Application 93
Windows Installation (95/98/2000/Me/NT) 93
B IP ADDRESSING
The Internet Protocol Suite 95
Managing the Gateway over the Network 95
IP Addresses and Subnet Masks 95
How does a Device Obtain an IP Address and Subnet Mask? 97
DHCP Addressing 97
Static Addressing 97
Auto-IP Addressing 97
C TECHNICAL SPECIFICATIONS
Standards 100
D SAFETY INFORMATION
E END USER SOFTWARE LICENSE AGREEMENT
F ISP INFORMATION
GLOSSARY
INDEX
REGULATORY NOTICES FOR THE WIRELESS 11G CABLE/DSL
G
ATEWAY
ABOUT THIS GUIDE
This guide describes how to install and configure the OfficeConnect
Wireless 11g Cable/DSL Gateway (3CRWE554G72).
This guide is intended for use by those responsible for installing and
setting up network equipment; consequently, it assumes a basic working
knowledge of LANs (Local Area Networks) and Internet gateway systems.
If a release note is shipped with the OfficeConnect Wireless 11g
Cable/DSL Gateway and contains information that differs from the
information in this guide, follow the information in the release note.
Most user guides and release notes are available in Adobe Acrobat
Reader Portable Document Format (PDF) on the 3Com World Wide Web
site:
http://www.3com.com
Naming Convention Throughout this guide, the OfficeConnect Wireless 11g Cable/DSL
Gateway is referred to as the “Gateway”.
Category 3 and Category 5 Twisted Pair Cables are referred to as Twisted
Pair Cables throughout this guide.
8 ABOUT THIS GUIDE
Conventions Ta bl e 1 and Tab l e 2 list conventions that are used throughout this guide.
Tab le 1 Notice Icons
Icon Notice Type Description
Information note Information that describes important features or
instructions.
Caution Information that alerts you to potential loss of data or
potential damage to an application, system, or device.
Warning Information that alerts you to potential personal
injury.
Tab le 2 Text Conventions
Convention Description
The words “enter”
and “type”
When you see the word “enter” in this guide, you must type
something, and then press Return or Enter. Do not press
Return or Enter when an instruction simply says “type.”
Keyboard key names If you must press two or more keys simultaneously, the key
names are linked with a plus sign (+). Example:
Press Ctrl+Alt+Del
Words in italics Italics are used to:
■ Emphasize a point.
■ Denote a new term at the place where it is defined in the
text.
■ Identify menu names, menu commands, and software
button names. Examples:
From the Help menu, select Contents.
Click OK.
Feedback about this
User Guide
Your suggestions are very important to us. They will help make our
documentation more useful to you. Please e-mail comments about this
document to 3Com at:
pddtechpubs_comments@3com.com
Please include the following information when commenting:
■ Document title
■ Document part number (on the title page)
■ Page number (if appropriate)
Conventions 9
Example:
■ OfficeConnect Wireless 11g Cable/DSL Gateway User Guide
■ Part Number DUA0055-4AAA01
■ Page 24
Do not use this e-mail address for technical support questions. For
information about contacting Technical Support, please refer to the
Support and Safety Information sheet.
Related
Documentation
In addition to this guide, each Gateway document set includes one
Installation Guide. This guide contains the instructions you need to install
and configure your Gateway.
Product Registration You can now register your Gateway on the 3Com web site and receive
up-to-date information on your product:
http://www.3com.com/register/
10 ABOUT THIS GUIDE
1
INTRODUCING THE GATEWAY
Welcome to the world of networking with 3Com®. In the modern
business environment, communication and sharing information is crucial.
Computer networks have proved to be one of the fastest modes of
communication but, until recently, only large businesses could afford the
networking advantage. The OfficeConnect
has changed all this, bringing networks to the small office.
The products that compose the OfficeConnect range give you, the small
office user, the same power, flexibility, and protection that has been
available only to large corporations. Now, you can network the
computers in your office, connect them all to a single Internet outlet, and
harness the combined power of all of your computers.
®
product range from 3Com
OfficeConnect Wireless 11g Cable/DSL Gateway
The OfficeConnect Wireless 11g Cable/DSL Gateway is designed to
provide a cost-effective means of sharing a single broadband Internet
connection amongst several wired and wireless computers. The Gateway
also provides protection in the form of an electronic “firewall” preventing
anyone outside of your network from seeing your files or damaging your
computers. The Gateway can also prevent your users from accessing Web
sites which you find unsuitable.
Figure 1
only one computer is connected to the Internet. This computer must
always be powered on for the other computers on the network to access
the Internet.
shows an example network without a Gateway. In this network,
12 CHAPTER 1: INTRODUCING THE GATEWAY
Figure 1 Example Network Without a Gateway
When you use the Gateway in your network (Figure 2), it becomes your
connection to the Internet. Connections can be made directly to the
Gateway, or to an OfficeConnect Switch or Hub, expanding the number
of computers you can have in your network.
Figure 2 Example Network Using a Wireless Cable/DSL Gateway
Gateway Advantages 13
Gateway Advantages
The advantages of the Gateway include:
■ Shared Internet connection for both wired and wireless computers
■ High speed 802.11g wireless networking
■ No need for a dedicated, “always on” computer serving as your
Internet connection
■ Cross-platform operation for compatibility with Windows, Unix and
Macintosh computers
■ Easy-to-use, Web-based setup and configuration
■ Provides centralization of all network address settings (DHCP)
■ Acts as a Virtual server to enable remote access to Web, FTP, and other
services on your network
■ Security — Firewall protection against Internet hacker attacks and
encryption to protect wireless network traffic
■ Filtered access of inappropriate Web sites using the built-in URL filter
Package Contents The Gateway kit includes the following items:
■ One OfficeConnect Wireless 11g Cable/DSL Gateway
■ One power adapter for use with the Gateway
■ Four rubber feet
■ One Ethernet cable
■ One CD-ROM containing the Gateway Discovery program and this
User Guide
■ Installation Guide
■ One Support and Safety Information Sheet
■ One Warranty Flyer
If any of these items are missing or damaged, please contact your retailer.
14 CHAPTER 1: INTRODUCING THE GATEWAY
Minimum System and Component Requirements
Your Gateway requires that the computer(s) and components in your
network be configured with at least the following:
■ A computer with an operating system that supports TCP/IP
networking protocols (for example Windows 95/98/NT/Me/2000/XP,
Unix, Mac OS 8.5 or higher).
■ An Ethernet 10Mbps or 10/100 Mbps NIC for each computer to be
connected to the four-port switch on your Gateway.
■ An 802.11b or 802.11g wireless NIC.
■ A cable modem or DSL modem with an Ethernet port (RJ-45
connector).
■ An active Internet access account.
■ A Web browser that supports JavaScript, such as Netscape 4.7 or
higher, Internet Explorer 5.0 or higher, or Mozilla 1.2.1 or higher.
Front Panel The front panel of the Gateway contains a series of indicator lights (LEDs)
that help describe the state of various networking and connection
operations.
Figure 3 Gateway - Front Panel
21 43
WLAN
Alert Enabled
LAN Status Cable/DSL
5
3CRWE554G72
OfficeConnect Wireless 11g Cable/DSL Gateway
1 Alert LED
Orange
Indicates a number of different conditions, as described below.
Off - The Gateway is operating normally.
Flashing quickly - Indicates one of the following conditions:
■ The Gateway has just been started up and is running a self-test
routine, or
Front Panel 15
■ The administrator has invoked the Reset to Factory Defaults
command, or
■ The system software is in the process of being upgraded
In each of these cases, wait until the Gateway has completed the current
operation and the alert LED is Off.
Flashing slowly - The Gateway has completed the Reset to Factory
Defaults process, and is waiting for you to reset the unit. To do this,
remove power, wait 10 seconds and then re-apply power. The Gateway
will then enter the start-up sequence and resume normal operation.
If you have used a cable to reset the unit to Factory Defaults, follow steps
5 to 7 in “
page 85
Forgotten Password and Reset to Factory Defaults” on
.
On for 2 seconds, and then off - The Gateway has detected and
prevented a hacker from attacking your network from the Internet.
Continuously on - A fault has been detected with your Gateway during
the start-up process. Refer to Chapter 6
“Troubleshooting”.
2Power LED
Green
Indicates that the Gateway is powered on.
3 Wireless LAN (WLAN) Status LED
Yellow
If the LED is on it indicates that wireless networking is enabled. If the LED
is flashing, data is being transmitted or received. If the LED is off, the
Wireless LAN has been disabled in the Gateway, or there is a problem.
Refer to Chapter 6
“Troubleshooting”.
4 Four LAN Status LEDs
Green (100Mbps link) / yellow (10Mbps link)
If the LED is on, the link between the port and the next piece of network
equipment is OK. If the LED is flashing, the link is OK and data is being
transmitted or received. If the LED is off, nothing is connected, the
connected device is switched off, or there is a problem with the
connection (refer to Chapter 6
“Troubleshooting”). The port will
automatically adjust to the correct speed and duplex.
16 CHAPTER 1: INTRODUCING THE GATEWAY
5 Cable/DSL Status LED
Green (100Mbps link) / yellow (10Mbps link)
If the LED is on, the link between the Gateway and the cable or DSL
modem is OK. If the LED is flashing, the link is OK and data is being
transmitted or received. If the LED is off, nothing is connected, the
modem is switched off or there is a problem (refer to Chapter 6
Troubleshooting”).
“
Rear Panel The rear panel (Figure 4) of the Gateway contains four LAN ports, one
Ethernet Cable/DSL port, a power adapter OK LED, and a power adapter
socket.
Figure 4 Gateway - Rear Panel
6 6
7 9 108
OK
Ethernet
Cable/
DSL
4
LAN
6 Wireless Antennae
The antennae on the product should be placed in a ‘V’ position when
initially installed.
CAUTION: Do not force the antennae beyond their mechanical stops.
Rotating the antennae further may cause damage.
7 Power Adapter Socket
Only use the power adapter supplied with this Gateway. Do not use any
other adapter.
8 Power Adapter OK LED
Green
Indicates that the power adapter is supplying power to the Gateway. If
the LED is off, there may be a problem with the power adapter or adapter
cable.
9 Ethernet Cable/DSL port
Use the supplied patch cable to connect the Gateway to the Ethernet
port on your cable or DSL modem. The port will automatically adjust to
the correct speed and duplex, and will set itself to MDI or MDIX
Rear Panel 17
depending on the device to which they are connected and the type of
cable used.
10 Four 10/100 LAN ports
Using suitable RJ-45 cable, you can connect your Gateway to a computer,
or to any other piece of equipment that has an Ethernet connection (for
example, a hub or a switch). The LAN ports will automatically set
themselves to MDI or MDIX depending on the device to which they are
connected and the type of cable used.
18 CHAPTER 1: INTRODUCING THE GATEWAY
HARDWARE INSTALLATION
2
Introduction This chapter will guide you through a basic installation of the Gateway,
including:
■ Connecting the Gateway to the Internet.
■ Connecting the Gateway to your network.
■ Setting up your computers for networking with the Gateway.
Safety Information
Positioning the Gateway
WARNING: Please read the “Safety Information”
before you start.
VORSICHT: Bitte lesen Sie den Abschnitt “Wichtige Sicherheitshinweise”
sorgfältig durch, bevor Sie das Gerät einschalten.
AVERTISSEMENT: Veuillez lire attentivement la section “Consignes
importantes de sécurité” avant de mettre en route.
You should place the Gateway in a location that:
■ is conveniently located for connection to the cable or DSL modem that
will be used to connect to the Internet.
■ is centrally located to the wireless computers that will connect to the
Gateway. A suitable location might be on top of a high shelf or similar
furniture to optimize wireless connections to computers in both
horizontal and vertical directions, allowing wider coverage.
■ allows convenient connection to the computers that will be connected
to the four LAN ports on the rear panel, if desired.
■ allows easy viewing of the front panel LED indicator lights, and access
to the rear panel connectors, if necessary.
section in Appendix D
20 CHAPTER 2: HARDWARE INSTALLATION
When positioning your Gateway, ensure:
■ It is out of direct sunlight and away from sources of heat.
■ Cabling is away from power lines, fluorescent lighting fixtures, and
sources of electrical noise such as radios, transmitters and broadband
amplifiers.
■ Water or moisture cannot enter the case of the unit.
■ Air flow around the unit and through the vents in the side of the case
is not restricted. 3Com recommends you provide a minimum of
25 mm (1 in.) clearance.
Using the Rubber
Feet
Use the four self-adhesive rubber feet to prevent your Gateway from
moving around on your desk or when stacking with other flat top
OfficeConnect units. Only stick the feet to the marked areas at each
corner of the underside of your Gateway.
Wall Mounting There are two slots on the underside of the Gateway that can be used for
wall mounting.
When wall mounting the unit, ensure that it is within reach of the power
outlet.
You will need two suitable screws to wall mount the unit. To do this:
1 Ensure that the wall you use is smooth, flat, dry and sturdy and make two
screw holes which are 150 mm (5.9 in.) apart.
2 Fix the screws into the wall, leaving their heads 3 mm (0.12 in.) clear of
the wall surface.
3 Remove any connections to the unit and locate it over the screw heads.
When in line, gently push the unit on to the wall and move it downwards
to secure.
When making connections, be careful not to push the unit up and off the
wall.
CAUTION: Only wall mount single units, do not wall mount stacked
units.
Before you Install your Gateway 21
Before you Install your Gateway
Before you install and configure your Gateway, you need the following
additional information. If you do not have this information, contact your
Internet Service Provider (ISP). Space is provided below for you to record
this information.
If you have a DSL connection and your ISP allocates IP information
dynamically over PPPoE, you need a User Name and Password:
PPPoE User Name : ______________________
PPPoE Password : ______________________
PPPoE Service Name : ______________________
If you have a DSL connection and your ISP allocates IP information
dynamically over PPTP, you need a User Name, Password and PPTP Server
Address:
PPTP User Name : ______________________
PPTP Password : ______________________
PPTP Server Address : ____.____.____.____
You only need a PPPoE Service Name if your ISP requires one. Do not
enter anything if your ISP does not require this information.
If your ISP allocates fixed or static IP information, you need the following
information:
IP Address : ____.____.____.____
Subnet Mask : ____.____.____.____
Default Gateway address : ____.____.____.____
DNS address : ____.____.____.____
22 CHAPTER 2: HARDWARE INSTALLATION
If your ISP allocates IP information dynamically over a protocol other than
PPPoE, you do not need any further information. This configuration is
typical of cable connections.
Powering Up the Gateway
Connecting the Gateway
To power up the Gateway:
1 Plug the power adapter into the power adapter socket located on the
back panel of the Gateway.
2 Plug the power adapter into a standard electrical wall socket.
The first step for installing your Gateway is to physically connect it to a
cable or DSL modem and then connect it to a computer in order to be
able to access the Internet. See Figure 5
Figure 5 Connecting the Gateway
Power
Supply Unit
3Com OfficeConnect
Wireless 11g Cable/DSL
Gateway
:
Your existing
Cable/DSL Modem
Internet
Wireless
Users
Your PC
To use your Gateway to connect to the Internet through an external cable
or DSL modem:
1 Insert one end of the supplied Ethernet (RJ-45 Category 5) cable into the
Cable/DSL port on the rear panel of the Gateway.
2 Insert the other end of the cable into the RJ-45 port on your cable or DSL
modem. Check that the Cable/DSL status LED lights on the Gateway.
3 Connect the cable or DSL modem to the Internet.
Connecting the Gateway 23
4 Connect your computer to one of the four LAN ports on the Gateway
using a twisted pair cable. Check that the corresponding LAN status LED
on the Gateway lights.
You have now completed the hardware installation of your Gateway.
Next you need to set up your computers so that they can make use of the
Gateway to communicate with the Internet.
3Com recommends that you perform the initial Gateway configuration
from a computer that is directly connected to one of the LAN ports.
If you configure the Gateway from a wireless computer, note that you
may lose contact with the Gateway if you change the wireless
configuration.
To communicate wirelessly with your Gateway, your wireless NIC should
be set as follows:
■ Encryption — none
■ Service Area Name/SSID — 3Com
■ Channel — 11
24 CHAPTER 2: HARDWARE INSTALLATION
3
Obtaining an IP Address Automatically
SETTING UP YOUR COMPUTERS
The Gateway has the ability to dynamically allocate network addresses to
the computers on your network, using DHCP. However, your computers
need to be configured correctly for this to take place. To change the
configuration of your computers to allow this, follow the instructions in
this chapter. If your computers are configured with fixed or static
addresses and you do not wish to change this, then you should use the
Discovery program on the Gateway CD-ROM to detect and configure
your Gateway. Refer to Appendix A
Discovery program.
for information on using the
Windows 2000 If you are using a Windows 2000-based computer, use the following
procedure to change your TCP/IP settings:
1 From the Windows Start Menu, select Settings > Control Panel.
2 Double click on Network and Dial-Up Connections.
3 Double click on Local Area Connection.
4 Click on Properties.
5 A screen similar to Figure 6
TCP/IP and click on Properties.
should be displayed. Select Internet Protocol
26 CHAPTER 3: SETTING UP YOUR COMPUTERS
Figure 6 Local Area Properties Screen
6 Ensure that the options Obtain an IP Address automatically, and Obtain
DNS server address automatically are both selected as shown in Figure 7
Click OK.
.
Figure 7 Internet Protocol (TCP/IP) Properties Screen
7 Restart your computer.
Windows XP
Windows 95/98/ME
Obtaining an IP Address Automatically 27
1 From the Windows Start menu, select Control Panel.
2 Click on Network and Internet Connections.
3 Click on the Network Connections icon.
4 Double click on LAN or High Speed Connection icon. A screen titled Local
Area Connection Status will appear.
5 Select Internet Protocol TCP/IP and click on Properties.
6 Ensure that the options Obtain an IP Address automatically, and Obtain
DNS servers automatically are both selected. Click OK.
7 Restart your computer.
1 From the Windows Start Menu, select Settings > Control Panel.
2 Double click on Network. Select the TCP/IP item for your network card
and click on Properties.
3 In the TCP/IP dialog, select the IP Address tab, and ensure that Obtain IP
address automatically is selected. Click OK.
Macintosh If you are using a Macintosh computer, use the following procedure to
change your TCP/IP settings:
1 From the desktop, select Apple Menu, Control Panels, and TCP/IP.
2 In the TCP/IP control panel, set Connect Via: to “Ethernet”.
3 In the TCP/IP control panel, set Configure: to “Using DHCP Server.”
4 Close the TCP/IP dialog box, and save your changes.
5 Restart your computer.
28 CHAPTER 3: SETTING UP YOUR COMPUTERS
Disabling PPPoE and PPTP Client Software
If you have PPPoE or PPTP client software installed on your computer, you
will need to disable it. To do this:
1 From the Windows Start menu, select Settings > Control Panel.
2 Double click on Internet Options.
3 Select the Connections Tab. A screen similar to Figure 8
displayed.
4 Select the Never Dial a Connection option.
Figure 8 Internet Properties Screen
should be
Disabling Web Proxy
You may wish to remove the PPPoE client software from your computer
to free resources, as it is not required for use with the Gateway.
Ensure that you do not have a web proxy enabled on your computer.
Go to the Control Panel and click on Internet Options. Select the
Connections tab and click LAN Settings at the bottom. Make sure that
the Use Proxy Server option is unchecked.
4
RUNNING THE SETUP WIZARD
Accessing the Wizard
The Gateway setup program is Web-based, which means that it is
accessed through your Web browser (Netscape Navigator 4.7 or higher,
Internet Explorer 5.0 or higher, or Mozilla 1.2.1 or higher).
To use the Setup Wizard:
1 Ensure that you have at least one computer connected to the Gateway.
Refer to Chapter 2
2 Launch your Web browser on the computer.
3 Enter the following URL in the location or address field of your browser:
http://192.168.1.1 (Figure 9
Figure 9 Web Browser Location Field (Factory Default)
4 To log in as an administrator, enter the password (the default setting is
admin) in the System Password field and click Log in (Figure 10
for details on how to do this.
). The Login screen displays.
).
30 CHAPTER 4: RUNNING THE SETUP WIZARD
Figure 10 Gateway Login Screen
5 If the password is correct, the Country Selection screen will appear. Select
the country you wish to configure the Gateway for, then click Apply.
(Figure 11
)
Figure 11 Country Selection Screen
6 When you have selected a country either:
■ The Welcome screen will appear (Figure 12). Select the Wizard tab
and click Wizard.
or
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