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3Com Technologies provides this documentation without warranty, term, or condition of any kind, either
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If there is any software on removable media described in this documentation, it is furnished under a license
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please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the software described herein are
provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private expense.
Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or
as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are
provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights
only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable.
You agree not to remove or deface any portion of any legend provided on any licensed program or
documentation contained in, or delivered to you in conjunction with, this User Guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not
be registered in other countries.
3Com, OfficeConnect and the 3Com logo are registered trademarks of 3Com Corporation.
Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows
NT are registered trademarks of Microsoft Corporation. Novell and NetWare are registered trademarks of
Novell, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively
through X/Open Company, Ltd.
Netscape Navigator is a registered trademark of Netscape Communications.
JavaScript is a trademark of Sun Microsystems
WiFi and the WiFi logo are trademarks of WECA (Wireless Ethernet Compatibility Alliance)
IEEE and 802 are trademarks of the Institute of Electrical and Electronics Engineers, Inc.
All other company and product names may be trademarks of the respective companies with which they are
associated.
ENVIRONMENTAL STATEMENT
It is the policy of 3Com Corporation to be environmentally-friendly in all operations. To uphold our policy, we
are committed to:
Establishing environmental performance standards that comply with national legislation and regulations.
Conserving energy, materials and natural resources in all operations.
Reducing the waste generated by all operations. Ensuring that all waste conforms to recognized environmental
standards. Maximizing the recyclable and reusable content of all products.
Ensuring that all products can be recycled, reused and disposed of safely.
Ensuring that all products are labelled according to recognized environmental standards.
Improving our environmental record on a continual basis.
End of Life Statement
3Com processes allow for the recovery, reclamation and safe disposal of all end-of-life electronic components.
Regulated Materials Statement
3Com products do not contain any hazardous or ozone-depleting material.
Environmental Statement about the Documentation
The documentation for this product is printed on paper that comes from sustainable, managed forests; it is
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the inks are vegetable-based with a low heavy-metal content.
CONTENTS
ABOUT THIS GUIDE
Naming Convention7
Conventions8
Feedback about this User Guide8
Related Documentation9
Product Registration9
1INTRODUCINGTHE GATEWAY
OfficeConnect Cable/DSL Gateway and Wireless Cable/DSL Gateway11
Gateway Advantages13
Package Contents13
Minimum System and Component Requirements14
Front Panel14
Rear Panel16
2HARDWARE INSTALLATION
Introduction19
Safety Information19
Positioning the Gateway19
Using the Rubber Feet20
Wall Mounting20
Before you Install your Gateway21
Powering Up the Gateway22
Connecting the Gateway22
Wireless Only23
3SETTING UP YOUR COMPUTERS
Obtaining an IP Address Automatically25
Windows 200025
Windows XP27
Windows 95/98/ME27
Macintosh27
Disabling PPPoE and PPTP Client Software28
Disabling Web Proxy28
4RUNNINGTHE SETUP WIZARD
Accessing the Wizard29
Password32
Time Zone32
WAN Settings33
LAN Settings38
DHCP38
Wireless Settings39
Summary40
5GATEWAY CONFIGURATION
Navigating Through the Gateway Configuration Pages41
Main Menu41
Option Tabs42
Welcome Screen42
Notice Board43
Password43
Wizard44
LAN Settings44
Unit Configuration44
DHCP Clients List45
Wireless Settings46
Configuration46
Encryption48
Connection Control50
Client List53
Profile53
Internet Settings55
Connection to ISP56
Firewall61
Virtual Servers61
Special Applications63
PC Privileges65
Security67
System Tools69
Restart69
Time Zone69
Configuration70
Upgrade71
Status and Logs72
Status73
Logs73
Support73
6TROUBLESHOOTING
Basic Connection Checks75
Browsing to the Gateway Configuration Screens75
Connecting to the Internet76
Forgotten Password and Reset to Factory Defaults76
Wireless Networking77
Alert LED79
Recovering from Corrupted Software79
Frequently Asked Questions80
AUSING DISCOVERY
Running the Discovery Application83
Windows Installation (95/98/2000/Me/NT)83
BIP ADDRESSING
The Internet Protocol Suite85
Managing the Gateway over the Network85
IP Addresses and Subnet Masks85
How does a Device Obtain an IP Address and Subnet Mask?87
This guide describes how to install and configure the OfficeConnect
Cable/DSL Gateway (3C857) and the OfficeConnect Wireless Cable/DSL
Gateway (3CRWE52196). All procedures in this guide apply to both
Gateways except when stated.
This guide is intended for use by those responsible for installing and
setting up network equipment; consequently, it assumes a basic working
knowledge of LANs (Local Area Networks) and Internet gateway systems.
If a release note is shipped with the OfficeConnect Cable/DSL Gateway or
OfficeConnect Wireless Cable/DSL Gateway and contains information
that differs from the information in this guide, follow the information in
the release note.
Most user guides and release notes are available in Adobe Acrobat
Reader Portable Document Format (PDF) on the 3Com World Wide Web
site:
http://www.3com.com
Naming ConventionThroughout this guide, the OfficeConnect Cable/DSL Gateway and
OfficeConnect Wireless Cable/DSL Gateway are referred to as the
“Gateway”.
Category 3 and Category 5 Twisted Pair Cables are referred to as Twisted
Pair Cables throughout this guide.
8ABOUT THIS GUIDE
ConventionsTa bl e 1 and Tab l e 2 list conventions that are used throughout this guide.
Tab le 1 Notice Icons
IconNotice TypeDescription
Information noteInformation that describes important features or
instructions.
CautionInformation that alerts you to potential loss of data or
potential damage to an application, system, or device.
WarningInformation that alerts you to potential personal
injury.
Tab le 2 Text Conventions
ConventionDescription
The words “enter”
and “type”
When you see the word “enter” in this guide, you must type
something, and then press Return or Enter. Do not press
Return or Enter when an instruction simply says “type.”
Keyboard key namesIf you must press two or more keys simultaneously, the key
names are linked with a plus sign (+). Example:
Press Ctrl+Alt+Del
Words in italicsItalics are used to:
■ Emphasize a point.
■ Denote a new term at the place where it is defined in the
text.
■ Identify menu names, menu commands, and software
button names. Examples:
From the Help menu, select Contents.
Click OK.
Feedback about this
User Guide
Your suggestions are very important to us. They will help make our
documentation more useful to you. Please e-mail comments about this
document to 3Com at:
pddtechpubs_comments@3com.com
Please include the following information when commenting:
■ Document title
■ Document part number (on the title page)
■ Page number (if appropriate)
Conventions9
Example:
■ OfficeConnect Cable/DSL Gateway and Wireless Cable/DSL Gateway
User Guide
■ Part Number DUA0085-5AAA04
■ Page 24
Do not use this e-mail address for technical support questions. For
information about contacting Technical Support, please refer to the
Support and Safety Information sheet.
Related
Documentation
In addition to this guide, each Gateway document set includes one
Installation Guide. This guide contains the instructions you need to install
and configure your Gateway.
Product RegistrationYou can now register your Gateway on the 3Com web site and receive
up-to-date information on your product:
http://support.3com.com/registration/frontpg.pl
10ABOUT THIS GUIDE
1
INTRODUCINGTHE GATEWAY
Welcome to the world of networking with 3Com®. In the modern
business environment, communication and sharing information is crucial.
Computer networks have proved to be one of the fastest modes of
communication but, until recently, only large businesses could afford the
networking advantage. The OfficeConnect
has changed all this, bringing networks to the small office.
The products that compose the OfficeConnect range give you, the small
office user, the same power, flexibility, and protection that has been
available only to large corporations. Now, you can network the
computers in your office, connect them all to a single Internet outlet, and
harness the combined power of all of your computers.
®
product range from 3Com
OfficeConnect
Cable/DSL Gateway
and Wireless
Cable/DSL Gateway
The OfficeConnect Cable/DSL Gateway and the OfficeConnect Wireless
Cable/DSL Gateway are designed to provide a cost-effective means of
sharing a single broadband Internet connection amongst several wired
and wireless computers. The Gateway also provides protection in the
form of an electronic “firewall” preventing anyone outside of your
network from seeing your files or damaging your computers.
As you can see in the example in Figure 1
computer is connected to the Internet. This computer must always be
powered on for the other computers on the network to access the
Internet.
, without a Gateway only one
12CHAPTER 1: INTRODUCINGTHE GATEWAY
Figure 1 Example Network Without a Gateway
When you use the Gateway in your network (Figure 2), it becomes your
connection to the Internet. Connections can be made directly to the
Gateway, or to an OfficeConnect Switch or Hub, expanding the number
of computers you can have in your network.
Figure 2 Example Network Using a Wireless Cable/DSL Gateway
Gateway Advantages13
Gateway
Advantages
The advantages of the Gateway include:
■ Shared Internet connection for wired computers. The Wireless
Cable/DSL Gateway also provides shared internet connection to
wireless computers
■ No need for a dedicated, “always on” computer serving as your
Internet connection
■ Cross-platform operation for compatibility with Windows, Unix and
Macintosh computers
■ Easy-to-use, Web-based setup and configuration
■ Provides centralization of all network address settings (DHCP)
■ Acts as a Virtual server to enable remote access to Web, FTP, and other
services on your network
■ Security - Firewall protection against Internet hacker attacks and
encryption to protect wireless network traffic
Package ContentsThe Gateway kit includes the following items:
■ One OfficeConnect Cable/DSL Gateway or OfficeConnect Wireless
Cable/DSL Gateway
■ One power adapter for use with the Gateway
■ Four rubber feet
■ One Ethernet cable
■ One CD-ROM containing the Gateway Discovery program and this
User Guide
■ Installation Guide
■ One Support and Safety Information Sheet
■ One Warranty Flyer
If any of these items are missing or damaged, please contact your retailer.
14CHAPTER 1: INTRODUCINGTHE GATEWAY
Minimum System
and Component
Requirements
Your Gateway requires that the computer(s) and components in your
network be configured with at least the following:
■ A computer with an operating system that supports TCP/IP
networking protocols (for example Windows 95/98/NT/Me/2000/XP,
Unix, Mac OS 8.5 or higher).
■ An Ethernet 10Mbps or 10/100 Mbps NIC for each computer to be
connected to the four-port switch on your Gateway.
■ An 802.11b wireless NIC (if you are using an OfficeConnect Wireless
Cable/DSL Gateway).
■ A cable modem or DSL modem with an Ethernet port (RJ-45
connector).
■ An active Internet access account.
■ A Web browser program that supports JavaScript, such as Netscape
4.0 or higher or Internet Explorer 5.0 or higher.
Front PanelThe front panel of the Gateway contains a series of indicator lights (LEDs)
that help describe the state of various networking and connection
operations.
Figure 3 Gateway - Front Panel
For example purposes only, this graphic shows a Wireless Cable/DSL
Gateway.
1 Alert LED
Orange
Indicates a number of different conditions, as described below.
Off - The Gateway is operating normally.
Flashing quickly - Indicates one of the following conditions:
Front Panel15
■ The Gateway has just been started up and is running a self-test
routine, or
■ The administrator has invoked the Reset toFactory Defaults
command, or
■ The system software is in the process of being upgraded
In each of these cases, wait until the Gateway has completed the current
operation and the alert LED is Off.
Flashing slowly - The Gateway has completed the Reset to Factory
Defaults process, and is waiting for you to reset the unit. To do this,
remove power, wait 10 seconds and then re-apply power. The Gateway
will then enter the start-up sequence and resume normal operation.
If you have used a cable to reset the unit to Factory Defaults, follow steps
5 to 7 in “
page 76
Forgotten Password and Reset to Factory Defaults” on
.
On for 2 seconds, and then off - The Gateway has detected and
prevented a hacker from attacking your network from the Internet.
Continuously on - A fault has been detected with your Gateway during
the start-up process. Refer to Chapter 6
“Troubleshooting”.
2Power LED
Green
Indicates that the Gateway is powered on.
3 Four LAN Status LEDs
Green (100Mbps link) / yellow (10Mbps link)
If the LED is on, the link between the port and the next piece of network
equipment is OK. If the LED is flashing, the link is OK and data is being
transmitted or received. If the LED is off, nothing is connected, the
connected device is switched off, or there is a problem with the
connection (refer to Chapter 6
“Troubleshooting”). The port will
automatically adjust to the correct speed and duplex.
16CHAPTER 1: INTRODUCINGTHE GATEWAY
4 Wireless LAN (WLAN) Status LED
*Available on the OfficeConnect Wireless Cable/DSL Gateway only
Yellow
If the LED is on it indicates that wireless networking is enabled. If the LED
is flashing, data is being transmitted or received. If the LED is off, the
Wireless LAN has been disabled in the Gateway, or there is a problem.
Refer to Chapter 6
“Troubleshooting”.
5 Cable/DSL Status LED
Green (100Mbps link) / yellow (10Mbps link)
If the LED is on, the link between the Gateway and the cable or DSL
modem is OK. If the LED is flashing, the link is OK and data is being
transmitted or received. If the LED is off, nothing is connected, the
modem is switched off or there is a problem (refer to Chapter 6
Troubleshooting”).
“
Rear PanelThe rear panel (Figure 4) of the Gateway contains four LAN ports, one
Ethernet Cable/DSL port, and a power adapter socket.
Figure 4 Gateway - Rear Panel
For example purposes only, this graphic shows a Wireless Cable/DSL
Gateway.
6 Wireless Antennae
*Available on the OfficeConnect Wireless Cable/DSL Gateway only
The antennae on the product should be placed in a ‘V’ position when
initially installed.
CAUTION: Do not force the antennae round further than 90 degrees in
either direction.
Rear Panel17
7 Power Adapter Socket
Only use the power adapter supplied with this Gateway. Do not use any
other adapter.
8 Ethernet Cable/DSL port
Use the supplied patch cable to connect the Gateway to the Ethernet
port on your cable or DSL modem. The port will automatically adjust to
the correct speed and duplex.
9 Four 10/100 LAN ports
Using suitable RJ-45 cable, you can connect your Gateway to a computer,
or to any other piece of equipment that has an Ethernet connection (for
example, a hub or a switch). The LAN ports are configured as MDIX, for
connection to a computer with a straight through RJ-45 cable.
18CHAPTER 1: INTRODUCINGTHE GATEWAY
HARDWARE INSTALLATION
2
IntroductionThis chapter will guide you through a basic installation of the Gateway,
including:
■ Connecting the Gateway to the Internet.
■ Connecting the Gateway to your network.
■ Setting up your computers for networking with the Gateway.
Safety Information
Positioning the
Gateway
WARNING: Please read the “
before you start.
VORSICHT: Bitte lesen Sie den Abschnitt “
sorgfältig durch, bevor Sie das Gerät einschalten.
AVERTISSEMENT: Veuillez lire attentivement la section “
importantes de sécurité” avant de mettre en route.
You should place the Gateway in a location that:
■ is conveniently located for connection to the cable or DSL modem that
will be used to connect to the Internet.
■ allows convenient connection to the computers that will be connected
to the four LAN ports on the rear panel, if desired.
■ allows easy viewing of the front panel LED indicator lights, and access
to the rear panel connectors, if necessary.
■ (Wireless Cable/DSL Gateway only) is centrally located to the wireless
computers that will connect to the Gateway. A suitable location might
be on top of a high shelf or similar furniture to optimise wireless
Safety Information” section in Appendix D
Wichtige Sicherheitshinweise”
Consignes
20CHAPTER 2: HARDWARE INSTALLATION
connections to computers in both horizontal and vertical directions,
allowing wider coverage.
When positioning your Gateway, ensure:
■ It is out of direct sunlight and away from sources of heat.
■ Cabling is away from power lines, fluorescent lighting fixtures, and
sources of electrical noise such as radios, transmitters and broadband
amplifiers.
■ Water or moisture cannot enter the case of the unit.
■ Air flow around the unit and through the vents in the side of the case
is not restricted. 3Com recommends you provide a minimum of
25 mm (1 in.) clearance.
Using the Rubber
Feet
Use the four self-adhesive rubber feet to prevent your Gateway from
moving around on your desk or when stacking with other flat top
OfficeConnect units. Only stick the feet to the marked areas at each
corner of the underside of your Gateway.
Wall MountingThere are two slots on the underside of the Gateway that can be used for
wall mounting.
When wall mounting the unit, ensure that it is within reach of the power
outlet.
You will need two suitable screws to wall mount the unit. To do this:
1 Ensure that the wall you use is smooth, flat, dry and sturdy and make two
screw holes which are 150 mm (5.9 in.) apart.
2 Fix the screws into the wall, leaving their heads 3 mm (0.12 in.) clear of
the wall surface.
3 Remove any connections to the unit and locate it over the screw heads.
When in line, gently push the unit on to the wall and move it downwards
to secure.
When making connections, be careful not to push the unit up and off the
wall.
Before you Install your Gateway21
CAUTION: Only wall mount single units, do not wall mount stacked
units.
Before you Install
your Gateway
Before you install and configure your Gateway, you need the following
additional information. If you do not have this information, contact your
Internet Service Provider (ISP). Space is provided below for you to record
this information.
If you have a DSL connection and your ISP allocates IP information
dynamically over PPPoE, you need a User Name and Password:
PPPoE User Name: ______________________
PPPoE Password: ______________________
PPPoE Service Name: ______________________
If you have a DSL connection and your ISP allocates IP information
dynamically over PPTP, you need a User Name and Password:
PPTP User Name: ______________________
PPTP Password: ______________________
PPTP Server Address: ____.____.____.____
You only need a PPPoE Service Name or a PPTP Server Address if your ISP
requires one. Do not enter anything if your ISP does not require this
information.
If your ISP allocates fixed or static IP information, you need the following
information:
IP Address : ____.____.____.____
Subnet Mask : ____.____.____.____
Default Gateway address : ____.____.____.____
DNS address : ____.____.____.____
22CHAPTER 2: HARDWARE INSTALLATION
If your ISP allocates IP information dynamically over a protocol other than
PPPoE, you do not need any further information. This configuration is
typical of cable connections.
Powering Up the
Gateway
Connecting the
Gateway
To power up the Gateway:
1 Plug the power adapter into the power adapter socket located on the
back panel of the Gateway.
2 Plug the power adapter into a standard electrical wall socket.
The first step for installing your Gateway is to physically connect it to a
cable or DSL modem and then connect it to a computer in order to be
able to access the Internet. See Figure 5
Figure 5 Connecting the Gateway
:
For example purposes only, this graphic shows a Wireless Cable/DSL
Gateway.
To use your Gateway to connect to the Internet through an external cable
or DSL modem:
1 Insert one end of the supplied Ethernet (RJ-45 Category 5) cable into the
Cable/DSL port on the rear panel of the Gateway.
2 Insert the other end of the cable into the RJ-45 port on your cable or DSL
modem. Check that the Cable/DSL status LED lights on the Gateway.
Connecting the Gateway23
3 Connect the cable or DSL modem to the Internet.
4 Connect your computer to one of the four LAN ports on the Gateway
using a twisted pair cable. Check that the corresponding LAN status LED
on the Gateway lights.
You have now completed the hardware installation of your Gateway.
Next you need to set up your computers so that they can make use of the
Gateway to communicate with the Internet.
3Com recommends that you perform the initial Gateway configuration
from a computer that is directly connected to one of the LAN ports.
Wireless OnlyIf you configure the Gateway from a wireless computer, note that you
may lose contact with the Gateway if you change the wireless
configuration.
To communicate with the Wireless Cable/DSL Gateway, your wireless NIC
should be set as follows:
■ WEP encryption - none
■ Service Area Name/SSID - 3Com
■ Channel - 11
24CHAPTER 2: HARDWARE INSTALLATION
3
Obtaining an IP
Address
Automatically
SETTING UP YOUR COMPUTERS
The Gateway has the ability to dynamically allocate network addresses to
the computers on your network, using DHCP. However, your computers
need to be configured correctly for this to take place. To change the
configuration of your computers to allow this, follow the instructions in
this chapter. If your computers are configured with fixed or static
addresses and you do not wish to change this, then you should use the
Discovery program on the Gateway CD-ROM to detect and configure
your Gateway. Refer to Appendix A
Discovery program.
for information on using the
Windows 2000If you are using a Windows 2000-based computer, use the following
procedure to change your TCP/IP settings:
1 From the Windows Start Menu, select Settings > Control Panel.
2 Double click on Network and Dial-Up Connections.
3 Double click on Local Area Connection.
4 Click on Properties.
5 A screen similar to Figure 6
TCP/IP and click on Properties.
should be displayed. Select Internet Protocol
26CHAPTER 3: SETTING UP YOUR COMPUTERS
Figure 6 Local Area Properties Screen
6 Ensure that the options Obtain an IP Address automatically, and Obtain
DNS server address automatically are both selected as shown in Figure 7
Click OK.
.
Figure 7 Internet Protocol (TCP/IP) Properties Screen
7 Restart your computer.
Windows XP
Windows 95/98/ME
Obtaining an IP Address Automatically27
1 From the Windows Start menu, select Control Panel.
2 Click on Network and Internet Connections.
3 Click on the Network Connections icon.
4 Double click on LAN or High Speed Connection icon. A screen titled Local
Area Connection Status will appear.
5 Select Internet Protocol TCP/IP and click on Properties.
6 Ensure that the options Obtain an IP Address automatically, and Obtain
DNS servers automatically are both selected. Click OK.
7 Restart your computer.
1 From the Windows Start Menu, select Settings > Control Panel.
2 Double click on Network. Select the TCP/IP item for your network card
and click on Properties.
3 In the TCP/IP dialog, select the IP Address tab, and ensure that Obtain IP
address automatically is selected. Click OK.
MacintoshIf you are using a Macintosh computer, use the following procedure to
change your TCP/IP settings:
1 From the desktop, select Apple Menu, Control Panels, and TCP/IP.
2 In the TCP/IP control panel, set Connect Via: to “Ethernet”.
3 In the TCP/IP control panel, set Configure: to “Using DHCP Server.”
4 Close the TCP/IP dialog box, and save your changes.
5 Restart your computer.
28CHAPTER 3: SETTING UP YOUR COMPUTERS
Disabling PPPoE
and PPTP Client
Software
If you have PPPoE or PPTP client software installed on your computer, you
will need to disable it. To do this:
1 From the Windows Start menu, select Settings > Control Panel.
2 Double click on Internet Options.
3 Select the Connections Tab. A screen similar to Figure 8
displayed.
4 Select the Never Diala Connection option.
Figure 8 Internet Properties Screen
should be
Disabling Web
Proxy
You may wish to remove the PPPoE client software from your computer
to free resources, as it is not required for use with the Gateway.
Ensure that you do not have a web proxy enabled on your computer.
Go to the Control Panel and click on Internet Options. Select the
Connections tab and click LAN Settings at the bottom. Make sure that
the Use Proxy Server option is unchecked.
4
RUNNINGTHE SETUP WIZARD
Accessing the
Wizard
The Gateway setup program is Web-based, which means that it is
accessed through your Web browser (Netscape Navigator or Internet
Explorer).
To use the Setup Wizard:
1 Ensure that you have at least one computer connected to the Gateway.
Refer to Chapter 2
2 Launch your Web browser on the computer.
3 Enter the following URL in the location or address field of your browser:
http://192.168.1.1 (Figure 9
Figure 9 Web Browser Location Field (Factory Default)
4 To log in as an administrator, enter the password (the default setting is
admin) in the System Password field and click Log in (Figure 10
Be sure to bookmark this screen for easy reference if you should want to
change the Gateway settings.
for details on how to do this.
). The Login screen displays.
).
30CHAPTER 4: RUNNINGTHE SETUP WIZARD
Figure 10 Gateway Login Screen
5 If the password is correct, the Country Selection screen will appear (on
the Wireless Cable/DSL Gateway only). Select the country you wish to
configure the gateway for, then click Apply. (Figure 11
)
Figure 11 Country Selection Screen
6 When you have logged in (Cable/DSL Gateway) or selected a country
(Wireless Cable/DSL Gateway) either:
■ The Welcome screen will appear (Figure 12). Select the Wizard tab
and click Wizard.
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