2Wire 340 User Manual
Image quality problems
Symptom Solution
Missing or light color
stripes on prints.
Ink streaks or oil on front,
back or edges of print.
Refer to the cleaning procedure “Cleaning for light
stripes: printhead.”
Do not print on both sides of the media. Ink may be
offset onto the internal paper path.
Refer to “Identifying a cleaning procedure” f or a complete
list of cleaning procedures.
Transparency print
quality poor.
Use Tektronix premium transparency media. Use the
transparency tray for printing transparencies and specify
Transparency
in the Tektronix printer driver.Refer to
“Transparency printing” for more information.
600 x 300 dpi prints look
like 300 dpi quality.
600 x 300 dpi mode is for paper only and is not included
in the Phaser 340 standard configuration. Refer to “Print
quality modes” for more information.
Print is wrinkled. You may be using paper that is too thick or thin. Refer to
“Paper and transparency media” for more information.
Paper edge is rippled. You may be using the wrong grain paper. Load
long-grained paper. Refer to “Paper and transparency
media” for more information.
Printed image is shifted,
the wrong color, or
margins are not correct.
■
You may have to make adjustments in the application
or print driver.
Make sure that the paper is not curled. Refer to the
■
cleaning procedure “Cleaning for ink smears: paper
feed rollers.”
■
Microsoft Pow erPoint users need to leav e
Printing
in the
Chooser
set to
Off
Background
.
Colors do not print as
expected.
Refer to the
Reference
Phaser 340 Drivers and Utilities Printing
manual for details on how to select TekColor
color corrections. You may have attempted to print
transparency loaded in a paper tray but did not specify
transparency as the print media in the printer driver.
Image quality problems (cont'd.)
Symptom Solution
Image prints in
black-and-white instead
of color.
■
PC users: Be sure to use a driver that supports color
PostScript. If you are running Windows, use the
Tektronix-supplied driver that was shipped with the
printer’s software. Ref er to the
Utilities Printing Reference
Excel users: Be sure to check the
■
Phaser 340 Drivers and
for information on drivers.
Print using color
option in the print dialog box.
■
Macintosh users: Use the Phaser 340 driver or the
Apple LaserWriter printer driver (version 6.0.7 or
higher) that supports color PostScript. Select
Color/Grayscale
Y ou ma y need to install application-related files such as
■
PPDs, PDXs, and PDFs. Refer to the
Drivers and Utilities Printing Reference
in the print dialog box.
Phaser 340
manual for
information.
■
You may have incorrectly sent the monochrome color
correction utility to the printer.
■
Refer to the
Reference
Phaser 340 Drivers and Utilities Printing
manual for information on the LaserWriter
printer driver version 8.X.
Source: 070-9101-03 C6s
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