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2Wire Gateway
Installation Guide
For 1000 Series
Notice to Users
©2005 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machinereadable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.
Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may require prior arrangements with participating financial institutions.
2Wire, the 2Wire logo, and HomePortal are registered trademarks, and HyperG, Greenlight, FullPass, and GuestPass are trademarks of 2Wire, Inc. All other trademarks are trademarks of their respective owners.
5100-000266-001 Rev A
Installing and Configuring the Gateway
Windows 98/SE/2K/ME/XP and Macintosh OS 10.2
Congratulations on the purchase of your 2Wire gateway. To install your gateway and configure your network, follow these steps.
Note: Features for different models may vary. Product details will be specified for each particular model.
Note: TO MAC OS 9.X AND OTHER OPERATING SYSTEM USERS. Users running Mac OS 9.X and operating systems other than those stated above must perform a manual configuration of the gateway. Refer to Appendix C for step-by-step instructions.
Insert the 2Wire Setup Wizard CD and follow the on-screen instructions
Do NOT install any equipment until instructed by the CD during your installation.
Enter key code
If you were provided with a 20-digit key code by your service provider, enter it when prompted. If you were not provided with a key code, refer to Appendix E.
Add computers to your network
Insert the 2Wire Setup Wizard CD into the CD-ROM drive of each computer that you wish to connect to your network and follow the on-screen instructions.
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Gateway Installation and Support Guide
The Home Page
When your installation is complete, the gateway home page will display. Use this page to perform a variety of administrative functions for easy management of your local network. From this page you can:
•Upgrade your gateway software
•View your network settings
•Change wireless network settings
•Modify the security settings for your broadband connection
Accessing the Home Page
There are several ways you can access the gateway home page:
•Click on the 
icon on your desktop, or
•Open a browser and type http://gateway.2Wire.net
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Gateway Installation and Support Guide
Troubleshooting
Diagnosing Connection Problems
This section describes some connection problems you may encounter with your local network and provides suggestions for solving those problems. If the problem you are having is not covered here or in the 2Wire online Help system, or if the suggestions provided do not solve the problem, contact your service provider’s Technical Support.
For more detailed information on the gateway indicator and status lights, see Appendix B of this guide.
The POWER indicator light is off
If the POWER indicator light is off, the gateway is not getting power:
1.Check to see if the power cable is plugged into the power outlet or power strip.
2.If the power cable is plugged into a power strip, make sure the power strip is turned on.
3.Make sure the power cord is correctly and securely connected into the gateway.
Note: If the POWER indicator light is red (signifying a system error), or does not light after performing the steps above, contact Technical Support.
The BROADBAND LINK indicator light is red
If the BROADBAND LINK indicator light is red, the gateway has not established a connection to your broadband service provider:
1.Verify that the phone cable is properly connected to the PHONE LINE port on the gateway.
2.Verify that you have configured the gateway with the correct settings (for example, username and password) provided by your service provider.
3.Verify that your DSL service is activated by calling your service provider.
The BROADBAND LINK indicator light is orange
If the BROADBAND LINK indicator light is orange, the gateway is not properly configured. Re-install the software and verify that the correct username and password are being used.
The LOCAL NETWORK indicator light is off
If your networked computers are powered on and the LOCAL NETWORK indicator light is off, the gateway may not have been connected correctly. Verify that all cables are properly connected and reboot the computer.
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Gateway Installation and Support Guide
Running the 2Wire Setup Wizard Manually
If after one minute the Setup Wizard does not automatically run:
Windows Users: |
Double-click the My Computer icon located on the desktop. |
|
Double-click the icon that corresponds to your CD-ROM drive. |
|
Double-click Setup.exe and follow the on-screen instructions. |
Mac Users: |
Double-click the 2Wire icon. |
|
Double-click the 2Wire Setup Wizard icon. |
Verifying That Your PC Adapter Driver is Installed Correctly
There are two common errors that may occur during installation that will result in an error message:
•The appropriate adapter driver software was not installed.
•The adapter driver software was only partially installed or is incompatible with your system.
Follow the procedure appropriate to your system to determine whether the driver was correctly installed.
Windows XP: 1. Click Start and click Control Panel.
2.Double-click the System icon.
3.Select the Hardware tab, then click Device Manager. Continue to step 4 under Accessing Driver Status on page 5.
Windows 2000: 1. Click Start >Settings and click Control Panel.
2.Double-click the System icon.
3.Select the Hardware tab and click Device Manager. Continue to Step 4 under Accessing Driver Status on page 5.
Windows 98 SE or Windows ME:
1.Click Start >Settings and click Control Panel.
2.Click the System icon.
3.Select the Device Manager tab.
Continue to Step 4 under Accessing Driver Status on page 5.
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Gateway Installation and Support Guide
Accessing Driver Status
1.Click the “+” sign next to the Other devices and/or Network adapters categories to expand them. This displays a list of all adapters and/or devices that you have installed. Check to see if your adapter is marked with a yellow question mark (driver not installed) or exclamation point (incomplete driver installation or driver not compatible with the operating system).
IMPORTANT: If your adapter or device does not appear in the list, it may not be properly installed. Reinstall the adapter according to the appropriate documentation.
If the USB driver for direct USB connection between the gateway and your PC has not been installed, one of the following names will appear in the Other devices category (the name that displays is dependent on your operating system):
−2Wire USB Remote NDIS Ethernet
−2Wire Gateway USB
2.Double-click the adapter name highlighted with a yellow question mark or exclamation point.
3.Click the Reinstall Driver button to reinstall the driver for your adapter from the CD.
4.After you have reinstalled the driver, click the RETRY button on the Setup Wizard adapter troubleshooting screen.
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