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PBX X6004
User Manual
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ZyXEL PBX X6004 User Manual

X6004

IP PBX
LAN IP https://192.168.1.12 WAN IP https://172.16.1.1 User Name admin Password 1234
Firmware Version 1.11 Edition 4, 09/2009
www.zyxel.com
www.zyxel.com
Copyright © 2009 ZyXEL Communications Corporation

About This User's Guide

About This User's Guide
Intended Audience
This manual is intended for people who want to configure the X6004 using the web configurator. You should have at least a basic knowledge of TCP/IP networking concepts and topology.
Related Documentation
•Quick Start Guide The Quick Start Guide is designed to help you get up and running right away. It
contains information on setting up your hardware connections.
• Web Configurator Online Help Embedded web help for descriptions of individual screens and supplementary
information.
• Command Reference Guide The Command Reference Guide explains how to use the Command-Line
Interface (CLI) and CLI commands to configure the X6004.
• Support Disc Refer to the included CD for support documents.
• ZyXEL Web Site Please refer to www.zyxel.com
product certifications.
for additional support documentation and
User Guide Feedback
Help us help you. Send all documentation-related comments, questions or suggestions for improvement to the following address, or use e-mail instead. Thank you!
The Technical Writing Team, ZyXEL Communications Corp., 6 Innovation Road II, Science-Based Industrial Park, Hsinchu, 300, Taiwan.
E-mail: techwriters@zyxel.com.tw
X6004 User’s Guide
3

Document Conventions

Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
Warnings tell you about things that could harm you or your device.
Note: Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The X6004 may be referred to as the “X6004”, the “device” or the “system” in this User’s Guide.
Document Conventions
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example, [ENTER] means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the [ENTER] key. “Select” or “choose” means for you to use one of the predefined choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Maintenance > Log > Log Setting means you first click
Maintenance in the navigation panel, then the Log sub menu and finally the Log Setting tab to get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value. For example, “k” for kilo may denote “1000” or “1024”, “M” for mega may denote “1000000” or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other words”.
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X6004 User’s Guide
Document Conventions
Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The X6004 icon is not an exact representation of your device.
The X6004 Computer Notebook computer
Server DSLAM Firewall
Telephone Switch Router
Internet
X6004 User’s Guide
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Safety Warnings

• Do NOT use this product near water, for example, in a wet basement or near a swimming pool.
• Caution: Risk of explosion if battery (on the motherboard) is replaced by an incorrect type. Dispose of used batteries according to the instructions. Dispose them at the applicable collection point for the recycling of electrical and electronic equipment. For detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the store where you purchased the product.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
Safety Warnings
For your safety, be sure to read and follow all warning notices and instructions.
• Do NOT install, use, or service this device during a thunderstorm. There is a remote risk of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• ONLY qualified service personnel should service or disassemble this device.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropriate power adaptor or cord for your device. Connect it to the right supply voltage (for example, 110V AC in North America or 230V AC in Europe).
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place the product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might cause electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor to order a new one.
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• Do not use the device outside, and make sure all the connections are indoors. There is a remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your device.
• Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord.
X6004 User’s Guide
Safety Warnings
• Warning! To avoid risk of electric shock, remove only one card at a time and do not place fingers or objects inside the chassis. Cover empty slots with slot covers.
This product is recyclable. Dispose of it properly.
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Safety Warnings
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X6004 User’s Guide

Contents Overview

Contents Overview
Introduction and Tutorials .....................................................................................................39
Introduction .................................. .................................................... .......................................... 41
How It Works ............................................................................................................................. 49
Tutorials ..................................................................................................... ................................55
Web Configurator & Network Setup ...................................................................................113
The Web Configurator ..............................................................................................................115
Network Deployment ............................................................................................................... 127
IP PBX ..................................................................................................................................141
Server ...................................................................................................................................... 143
Auto Provision ............................................. .... ... ... ... .... ................................................ ........... 171
QoS ......................................................................................................................................... 185
Voice Mail ........................................ ... ... ................................................ .... .............................. 189
Phonebook .............................................................................................................................. 195
DSP Management .......... .... ... ... ... .... ................................................ ... ... .... ... ........................... 203
Office Hours ............................................................................................................................. 209
Authority Group ....................................................................................................................... 213
Ring Group ............... ... ... .... ... ... ................................................. ... ... ... ... .................................. 245
Pickup Group ........................................................................................................................... 255
Click-To-Talk Group ................................................................................................................. 259
Group Access Code ................................................................................................................ 269
Outbound Line Group ..... .... ... ... ... .... ... ................................................ ... .... ... ... ... .... ... ... ... ... ..... 273
Auto-Attendant .................................... ...................... ....................... ....................... ................. 307
LCR .........................................................................................................................................323
Group Management .................................................................................................................331
Call Services ............................................................................................................................ 341
ZyStack ..................................................................... ............................................................... 361
ACD ......................................................................................................................................... 371
Monitor, Log & Maintenance ...............................................................................................385
System Information ......... .... ... ................................................ .... ... ... ... ..................................... 387
Status Observation .................................................................................................................. 391
System Log ............... ................................................ .... ................................................ ........... 405
Call Detail Record (CDR) .................................... ... ... .............................................. ... ... ... ... ..... 417
ACD Logs .............. ... ... ... ................................................. ... ..................................................... 427
Administrator Accounts ............................................................................................................435
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Contents Overview
Diagnostics .............................................................................................................................. 441
Inactivity Timer ......................................................................................................................... 449
..................................... .................... ................ ................... ................... ..................................450
Remote Management ..............................................................................................................451
System File Maintenance ............ .... ... ... ... ... .... ... ... ... .... ... ................................................ ... .....471
License Control ........................................................................................................................479
Web Portal and IVR ..............................................................................................................485
Web Portal .......................... ... ... ... .... ... ... ... ... ................................................. ... ........................487
IVR System .............................................................................................................................. 503
Appendices & Index .............................................................................................................509
Troubleshooting ..................................................... ...................................................................511
Product Specifications ............................................................................................................. 523
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X6004 User’s Guide
About This User's Guide..........................................................................................................3
Document Conventions............................................................................................................4
Safety Warnings ........................................................................................................................6
Contents Overview ...................................................................................................................9
Part I: Introduction and Tutorials ......................................................... 39
Chapter 1
Introduction.............................................................................................................................41
1.1 Overview ............. ................................................ ................................................. ... ............. 41
1.1.1 Voice over Internet Protocol (VoIP) Implementation .................................................. 42
1.1.2 PBX Telephony Features ...........................................................................................43
1.1.3 Scalable Design .................. ... ... ... .... ................................................ ... ....................... 44
1.1.4 Automatic Call Distribution ......................................... ... ... ... ... .................................... 44
1.1.5 Click-To-Talk .............. ... .............................................................................................. 44
1.1.6 Mobile Phone Extensions ............. .... ... ... ... .... ... ... ... ................................................. ... 45
1.2 Ways to Manage the X6004 ...... ... ................................................ ... .................................... 45
1.3 Good Habits for Managing the X6004 ................................................................................. 45
1.4 LEDs ......................... .... ... ... ... .............................................................................................. 46
Chapter 2
How It Works...........................................................................................................................49
2.1 Call Routing ............................................... ... ... ... .... ................................................ ............. 49
2.1.1 Call Routing Terms ....................................................................................................49
2.2 Internal Call Routing ..................................... ... ... .... ... ... ... .... ... ... .......................................... 51
2.3 Outbound Call Routing .... ... ... .... ... ... ................................................ .... ... ... ... ....................... 52
Chapter 3
Tutorials...................................................................................................................................55
3.1 Making Internal Calls .... ... ....................................................................................................57
3.1.1 Configure SIP Extensions .......................................................................................... 57
3.1.2 Connect IP Phones ....................................................................................................60
3.1.3 Register IP Phones .................................................................................................... 61
3.1.4 Auto Provisioning ................ ... ... ... .... ... ... ... .... ... ................................................ ... .... ... 62
3.2 Making PSTN Calls ............................................................................................................. 64
3.2.1 The PSTN Connection ................. .... ... ... ... .... ... ... ... .... ... ............................................. 64
3.2.2 Creating a Dialing Rule for PSTN ....................................................... .... ... ... ... ... .... ... 67
3.2.3 Assigning an LCR to an Authority Group .. ................................................................. 69
3.3 Making ITSP Calls ........................................... ................................................. ... ... ... ... ....... 70
3.3.1 The ITSP Connection ....................................... ... ... .... ... ............................................. 71
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3.3.2 Creating a Dialing Rule for ITSP ...... ... ... ... .... ... ... ... .... ... ... ... ....................................... 75
3.3.3 Assigning an LCR to an Authority Group .. ................................................................. 78
3.4 Making ISDN Calls .............................................................................................................. 79
3.4.1 The ISDN Connection ................................................................................................ 80
3.4.2 Creating a Dialing Rule for ISDN ..................................................... ... .... ... ... ... ..........83
3.4.3 Assigning an LCR to an Authority Group .. ................................................................. 85
3.5 ISDN Network Configuration Examples ............................................................................... 87
3.5.1 Example 1: Small/Medium Business ...................................................................... 88
3.5.2 Example 2: Company with Existing PBX ............................................................... 89
3.5.3 Example 3: Company with Existing PBX and Expanding Employees ................. 90
3.6 Using Call Features ................................................ ... ... ... .... ................................................ 90
3.6.1 Customizing Feature Codes ...................... ............. ............. .......... ............. ............. ... 91
3.6.2 Using the Voicemail Feature ........ ................................................. ... ... .... ... ... ... ... .... ... 91
3.7 Using Your Web Portal ........................................................... ... ... ... .... ... ... ... .... ... ... ... ... ....... 92
3.7.1 Your Information ........................... .... ... ... ... ................................................. ... ... ... .... ...92
3.7.2 Accessing the Web Portal .......................................................................................... 93
3.7.3 Changing Your Security Information ........................................................................... 94
3.7.4 Personalizing Your Settings ................................................................ .... ... ... ... ... .... ... 95
3.7.5 Setting Up Voicemail ............................................................................... ... ................ 98
3.7.6 Using the Web Phone (IP Phone Users Only) ........................................................... 99
3.8 Capturing Packets Using the Web Configurator ................................................................ 100
3.9 Creating an Automated Menu System ............................................................................... 103
3.9.1 Menu Design and Call Routing ..................................................... ... ... .... ... ... ... ... .... . 103
3.9.2 Create an Agent Identity ..........................................................................................105
3.9.3 Create a Skill .......................................... ... ................................................. ... ...........106
3.9.4 Create an Auto-Attendant ........................................................................................ 109
Part II: Web Configurator & Network Setup........................................113
Chapter 4
The Web Configurator..........................................................................................................115
4.1 Introduction ............................ ................................................. ............................................115
4.2 System Login ...................................................................................................................115
4.3 The System Screen ........................................ ... .... ... ... ... .... ... ... ... ......................................117
4.3.1 The Navigation Panel ................................................................................................119
4.4 Dashboard - System Information ...................................................................................... 122
4.5 Saving Your Configuration ................................................................................................. 123
4.6 Icons in the Web Configurator ........................................................................................... 123
4.7 Resetting the X6004 .................................................. ... .... ... ... ........................................ 124
4.8 Rebooting the X6004 .................................................................................................... 124
4.9 Logging Out of the Web Configurator ............................................................................... 125
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X6004 User’s Guide
4.10 Help ................................................................................................................................ 125
Chapter 5
Network Deployment............................................................................................................127
5.1 Overview ............. ................................................ ................................................. ... ........... 127
5.1.1 What Yo u Can Do in this Chapter ............................................................................ 127
5.1.2 What You Need to Know ..................................... ... .... ... ... ... ... .... .............................. 128
5.1.3 Before You Begin ......... .... ... ... ................................................ .... ... ... ... ..................... 129
5.2 The LAN Screen ............................................................................................................... 130
5.2.1 The Static LAN IP Address Screen ........................................................................ 131
5.3 The WAN Screen ............. ... ... ................................................. ... ... ... .... .............................. 132
5.4 The DDNS (Dynamic DNS) Screen .................................................................................. 133
5.4.1 DYNDNS Wildcard ....... .... ........................................................................................ 133
5.4.2 Configuring the DDNS Screen ............... ... .... ... ... ... .... ... ... ... ... .................................. 134
5.5 The NTP (Network Time Protocol) Screen ........................................................................135
5.6 The Static Route Screen ............................................... ... .... ... ... ... ... .... ..............................136
5.6.1 Configuring the Static Route Screen ............................................. ... ... .... ... .............. 137
5.6.2 Adding a Static Route ............................................................................................... 137
5.7 The VLAN Screen ..............................................................................................................138
5.8 Network Technical Reference ............................................................................................ 139
Part III: IP PBX..................................................................................... 141
Chapter 6
Server.....................................................................................................................................143
6.1 Overview ............. ................................................ ................................................. ... ........... 143
6.1.1 What Yo u Can Do in this Chapter ............................................................................ 144
6.1.2 What You Need to Know ..................................... ... .... ... ... ... ... .... .............................. 144
6.1.3 Before You Begin ......... .... ... ... ................................................ .... ... ... ... ..................... 147
6.2 The IP-PBX Server Global Screen .................................................................................... 148
6.3 The FXO Screen ...............................................................................................................150
6.4 The FXS Screen ............................................................................................................... 151
6.5 The BRI Screen ................................................................................................................. 152
6.6 The PRI Screen ................................................................................................................. 154
6.7 The Call Block Screen ...................................................................................................... 157
6.7.1 The Call Blacklist Screen ........................................................................................ 158
6.8 The Feature Code Screen ................................................................................................ 159
6.9 The E-Mail Screen ............................................................................................................. 162
6.10 The Fake IP Screen ........................................................................................................163
6.11 The Peer to Peer Screen ............................................................................................... 164
6.11.1 How the Peer-to-Peer SIP Connection Works .......................... .............................. 165
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6.11.2 Add Peer-to-Peer Local Net ................................................................................... 166
6.11.3 How Local Net and Peer-to-Peer Work Together ...................................................166
6.12 Network Technical Reference ..........................................................................................168
Chapter 7
Auto Provision ......................................................................................................................171
7.1 Overview ............. ................................................ ................................................. ... ........... 171
7.1.1 What Yo u Can Do in this Chapter ............................................................................ 171
7.1.2 What You Need to Know ..................................... ... .... ... ... ... ... .... .............................. 172
7.1.3 Before You Begin ......... .... ... ... ................................................ .... ... ... ... ..................... 173
7.2 Auto Provision Screen .. ... ... ... .... ... ... ................................................ .... ... ... ... .... ... ... ... ... ..... 173
7.2.1 Auto Provision Edit Settings .................................................................................... 174
7.2.2 Auto Provision View SPTGEN ................................................................................. 176
7.3 snom Profile Setup ....... ... ... ... .... ... ... ... ... ................................................. ... ... .... ... ..............176
7.3.1 What is snom? .................................................... ... .... ... ... ........................................ 177
7.3.2 snom Profile Setup: Edit ..................... ... ... .... ... ................................................ ... .....178
7.3.3 snom Profile Setup: View SPTGEN ......... .... ................................................ ... ... .... . 178
7.3.4 snom Feature Key Setting .................. ... ... .... ... ... ... .... .............................................. 179
7.3.5 snom Firmware Upgrade ........................ ... .... ... ... ... .... ... ........................................... 180
7.4 Auto Firmware Upgrade Screen .......................................................................................181
7.5 EZ Provision ..................................................................................................................... 183
Chapter 8
QoS.........................................................................................................................................185
8.1 Overview ............. ................................................ ................................................. ... ........... 185
8.1.1 What Yo u Can Do in this Chapter ............................................................................ 185
8.1.2 What You Need to Know ..................................... ... .... ... ... ... ... .... .............................. 185
8.1.3 Before You Begin ......... .... ... ... ................................................ .... ... ... ... ..................... 187
8.2 The QoS Screen .............................. ... ... .... ... ... ... ................................................. ... ... ... ..... 187
Chapter 9
Voice Mail...............................................................................................................................189
9.1 Overview ............. ................................................ ................................................. ... ........... 189
9.1.1 What Yo u Can Do in this Chapter ............................................................................ 189
9.1.2 What You Need to Know ..................................... ... .... ... ... ... ... .... .............................. 189
9.2 The Voice Mail Screen ......................................................................................... ... ... ... ..... 190
9.3 Accessing Voice Mail .........................................................................................................191
Chapter 10
Phonebook ............................................................................................................................195
10.1 Overview .......................................................................................................................... 195
10.1.1 What You Can Do in this Chapter .......................................................................... 195
10.1.2 What You Need to Know ........................................................................................ 195
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X6004 User’s Guide
10.1.3 Before You Begin ...................................................................................................196
10.2 The Phonebook Configuration Screen ......................................... .... ... ........................... 197
10.2.1 The Import Phonebook Screen .............................................................................. 198
10.3 The LDAP Phonebook Screen ....................................................................................... 199
10.4 The Local Phonebook Screen ........................................................................................ 200
10.4.1 Local Phonebook Add/Edit Screen ............................................................ ... ... .... . 201
Chapter 11
DSP Management..................................................................................................................203
11.1 Overview .......................................................................................................................... 203
11.1.1 What You Can Do in this Chapter ......................... .... ... ... ... ..................................... 203
11.1.2 What You Need To Know ........................................................................................203
11.1.3 Before You Begin .................................................................................................... 204
11.2 Installing and Removing DSP Modules ............................................................................204
11.2.1 How to Install a DSP Module ................................................ ............................. ..... 204
11.2.2 How to Remove a DSP Module ......................... ....................... ...................... ........ 205
11.3 The DSP Management Screen ........................................................................................ 206
Chapter 12
Office Hours ..........................................................................................................................209
12.1 Overview .......................................................................................................................... 209
12.1.1 What You Can Do in this Chapter .......................................................................... 209
12.1.2 What You Need To Know ....................................................................................... 209
12.1.3 Before You Begin ...................................................................................................209
12.2 Office Hour Screen .......................................................................................................... 210
Chapter 13
Authority Group....................................................................................................................213
13.1 Overview .......................................................................................................................... 213
13.1.1 What You Can Do in this Chapter .......................................................................... 214
13.1.2 What You Need to Know ........................................................................................ 215
13.2 The Authority Group Screen ............................................................................................ 216
13.2.1 The Extension Query Result Screen .....................................................................217
13.2.2 The Add/Edit Authority Group Screen .................................................................... 218
13.2.3 The Authority Group Configuration Screen ........................................................... 219
13.3 Extension Features ..........................................................................................................220
13.3.1 The Batch Add Screen .......................................................................................... 221
13.3.2 Add a SIP Extension: The Basic Screen .... ................................................ ... ... .... . 223
13.3.3 Configure SIP Extensions: The Basic Screen ....................................................... 224
13.3.4 The SIP Extension Call Forward Screen ................. ... ... ... ... .... ... ... ... .... ... ... ... ........225
13.3.5 The DND White List Screen .................................................................................. 229
13.3.6 The Find Me List Screen .......................................................................................230
13.3.7 The Blacklist Screen ............................................................................................. 231
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13.3.8 The SIP Extension Voice Mail Settings Screen ..................................................... 232
13.3.9 The SIP Extension Advanced Screen ................................................................... 233
13.3.10 The Auto Provision Screen ................................................................................. 235
13.3.11 The Add an FXS Extension Screen ..................................................................... 236
13.3.12 Configure FXS Extensions: the Basic Screen ..................................................... 237
13.3.13 The FXS Extension Call Forward Screen ............................................................ 238
13.3.14 The FXS Extension Voice Mail Screen ................................................................238
13.3.15 The FXS Extension Advanced Screen ................................................................ 239
13.3.16 The Add a BRI Extension Screen ..... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... . 239
13.3.17 Configure BRI Extensions: the Basic Screen ...................................................... 241
13.3.18 The BRI Extension Call Forward Screen ............................................................. 242
13.3.19 The BRI Extension Voice Mail Screen .................................................................242
13.3.20 The BRI Extension Advanced Screen ................................................................. 242
13.4 Authority Group Technical Reference ................................... ........................................... 243
Chapter 14
Ring Group............................................................................................................................245
14.1 Overview .......................................................................................................................... 245
14.1.1 What You Can Do in this Chapter .......................................................................... 245
14.1.2 What You Need to Know ........................................................................................ 245
14.1.3 Before You Begin ...................................................................................................246
14.2 The Ring Group Screen ................................................................................................... 249
14.2.1 The New Ring Group Screen ................................................................................ 249
14.2.2 The Edit Ring Group Screen ................................................................................. 250
14.2.3 The Configure Ring Group Screen ........................................................................251
14.2.4 The Add/Edit Page Group Screen ......................................................................... 252
14.2.5 The Add/Edit Hunt Group Screen ......................................................................... 253
Chapter 15
Pickup Group ........................................................................................................................255
15.1 Overview .......................................................................................................................... 255
15.1.1 What You Can Do in this Chapter .......................................................................... 255
15.1.2 Before You Begin ...................................................................................................256
15.1.3 Pickup Group Example .......................................................................................... 256
15.2 The Pickup Group Screen ............................................................................................... 257
15.2.1 Add/Edit Pickup Groups ...... ... ... .... ... ... ............................................. .... ... ... ... ... .... . 258
Chapter 16
Click-To-Talk Group..............................................................................................................259
16.1 Overview .......................................................................................................................... 259
16.1.1 What You Can Do in this Chapter .......................................................................... 260
16.1.2 Before You Begin ...................................................................................................260
16.2 The Click-To-Talk Group Screen .............................................................. ....................... . 262
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X6004 User’s Guide
16.2.1 Add a Click-To-Talk Group .....................................................................................263
16.2.2 Edit a Click-To-Talk Group ........................................................ ... ... ... .... ... .............. 264
16.2.3 Manage Click-To-Talk Group Extensions .............................................................. . 265
16.2.4 Click-To-Talk Extension Settings ............................................................................267
Chapter 17
Group Access Code..............................................................................................................269
17.1 Overview .......................................................................................................................... 269
17.1.1 What You Can Do in this Chapter .......................................................................... 270
17.1.2 What You Need to Know ........................................................................................ 270
17.2 The Group Access Code Screen ..................................................................................... 270
17.2.1 The Group Access Code Screen .......................................................................... 271
Chapter 18
Outbound Line Group...........................................................................................................273
18.1 Overview .......................................................................................................................... 273
18.1.1 What You Can Do in this Chapter .......................................................................... 274
18.1.2 What You Need to Know ........................................................................................ 274
18.1.3 Before You Begin ...................................................................................................277
18.2 Outbound Line Group Screen .......................................................................................... 278
18.2.1 Add/Edit FXO Trunk .............................................................................................. 279
18.2.2 Configure an FXO Trunk ....................................................................................... 280
18.2.3 Auto-Attendant for Incoming Analog Calls ............................................................. 281
18.3 Add/Edit PRI Trunk ......................................................................................................... 282
18.3.1 Configure a PRI Trunk ...................................................... ... .... ... ... ... ..................... 283
18.3.2 Auto-Attendant for Incoming PRI Calls ................................................................. 286
18.4 Add/Edit BRI Trunk ......................................................................................................... 287
18.4.1 Configure a BRI Trunk ...................................................... ... .... ... ... ... ..................... 288
18.4.2 Auto-Attendant for Incoming BRI Calls ................................................................. 292
18.5 Add/Edit SIP Trunk .......................................................................................................... 292
18.5.1 Configure a SIP Trunk ........................................................................................... 293
18.5.2 Auto-Attendant for SIP Trunks ............... .... ... ... ................................................ .... . 298
18.6 Add/Edit Trusted Peer .....................................................................................................300
18.6.1 Configure a Trusted Peer ....................................................................................... 301
18.6.2 Auto-Attendant for Trusted Peer ............................................................................305
Chapter 19
Auto-Attendant......................................................................................................................307
19.1 Overview .......................................................................................................................... 307
19.1.1 What You Can Do in this Chapter .......................................................................... 307
19.1.2 What You Need to Know ........................................................................................ 308
19.2 The Default Screen ..................... ... ... ... .... ... ................................................ .... ... ... ... ... ..... 310
19.3 The Customized Screen ...................................................................................................311
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17
19.3.1 The Add/Edit Auto-Attendant Screen ..................................................................... 312
19.3.2 Advanced Settings: Office Hours .......................................................................... 313
19.3.3 The Add/Edit Office Hours Auto-Attendant Screen ........... ... .... ... ... ... .... ... ... ... ... .... . 315
19.3.4 Advanced Settings: Night Service ..........................................................................316
19.3.5 Advanced Settings: Greetings .............................. .......... .......... ......... .......... .......... . 318
19.4 Technical Reference ........................................................................................................320
Chapter 20
LCR.........................................................................................................................................323
20.1 Overview .......................................................................................................................... 323
20.1.1 What You Can Do in this Chapter .......................................................................... 324
20.1.2 What You Need to Know ........................................................................................ 324
20.1.3 Before You Begin ...................................................................................................325
20.2 LCR List ...........................................................................................................................325
20.2.1 LCR Configuration .................. ... .... ... ... ... .............................................. ... ... ... ... .... . 326
20.2.2 Add/Edit LCR Dial Condition ................................................................................. 328
Chapter 21
Group Management..............................................................................................................331
21.1 Overview .......................................................................................................................... 331
21.1.1 What You Can Do in this Chapter .......................................................................... 332
21.1.2 What You Need to Know ........................................................................................ 332
21.1.3 Before You Begin ...................................................................................................336
21.2 Group Management Screen ............................................................................................ 336
21.2.1 The Overview Screen .......................................................................................... 338
21.2.2 Edit Group Management Associations ................................ .... ... ... ... .... ... .............. 340
Chapter 22
Call Services..........................................................................................................................341
22.1 Overview .......................................................................................................................... 341
22.1.1 What You Can Do in this Chapter .......................................................................... 341
22.1.2 What You Need to Know ........................................................................................ 342
22.1.3 Before You Begin ...................................................................................................342
22.2 The Emergency Call Screen ................... ...................... ....................... ...................... ..... 343
22.2.1 Configuring the Emergency Call Screen ................................................................343
22.3 The Conference Calling Screen .....................................................................................345
22.3.1 Configuring the Conference Calling Screen ........................................................... 345
22.3.2 The Conference Calling Edit and Add Screen ................................................. .... . 346
22.4 The Music on Hold Screen ............................................................................................. 347
22.4.1 Global Setting Screen ............................................................................................ 348
22.4.2 Custom Music On Hold .......................................................................................... 348
22.4.3 Add or Edit a Music On Hold Profile ....................................................................... 349
22.4.4 Upload a Music On Hold Profile ..................................................... ........................ 350
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22.5 The Distinctive Ring Screen ........................................................................................... 351
22.6 The Auto Callback Screen ................................... ... ... ... .... ... ... ... ... .... ... ... ........................ 352
22.7 The Call Park Screen ......................................................................................................353
22.7.1 Configuring the Call Parking Screen ...................................................................... 354
22.8 The Call Waiting Screen .................................................................................................. 355
22.8.1 Configuring the Call Waiting Screen ......................................................................357
22.8.2 Call Waiting Example - 1 ........................................................................................358
22.8.3 Call Waiting Example - 2 ........................................................................................358
22.9 The Call Transfer Screen .................................................................................................359
22.9.1 Configuring the Call Transfer Screen ..................................................................... 359
Chapter 23
ZyStack..................................................................................................................................361
23.1 Overview .......................................................................................................................... 361
23.1.1 What You Can Do in this Chapter .......................................................................... 361
23.1.2 What You Need to Know ........................................................................................ 361
23.1.3 Before You Begin ...................................................................................................363
23.2 ZyStack Configuration .....................................................................................................363
23.2.1 ZyStack Add Screen .............................................................................................. 364
23.2.2 ZyStack Edit Screen .............................................................................................. 365
23.3 ZyStack Intranet Setup ...................................................................................................366
23.3.1 ZyStack Add Intranet ............................................................................................. 367
23.4 ZyStack Status ................................................................................................................ 368
Chapter 24
ACD........................................................................................................................................371
24.1 Overview .......................................................................................................................... 371
24.1.1 What You Can Do in this Chapter .......................................................................... 372
24.1.2 What You Need to Know ........................................................................................ 372
24.2 The ACD Global Screen ................................................................................................ 374
24.3 The Agent Screen ..........................................................................................................375
24.3.1 The Agent Settings Screen .................................................................................. 376
24.4 The Skill Screen ............................................................................................................ 377
24.4.1 The Skill Settings Screen .....................................................................................378
24.5 The Skill Menu Screen .................................................................................................. 383
24.5.1 The Skill Menu Settings Screen ............................................................................ 384
Part IV: Monitor, Log & Maintenance.................................................. 385
Chapter 25
System Information ..............................................................................................................387
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25.1 Overview .......................................................................................................................... 387
25.2 The System Information Screen ......................................................................................387
Chapter 26
Status Observation...............................................................................................................391
26.1 Overview .......................................................................................................................... 391
26.2 What You Can Do in this Chapter ..... ... ................................................. ... ... .... ... ... ... ... .... . 391
26.2.1 What You Need to Know ........................................................................................ 391
26.3 The SIP Peer Screen .......................................................................................................392
26.4 The FXS Peer Status Screen .......................................................................................... 394
26.5 The BRI Peer Status Screen ............ ... .... ................................................ ... .... ... ... ... ... .... . 395
26.6 The CTI Peer Status Screen .......................................................................................... 396
26.7 The FXO Trunk Status Screen ......................................................................................... 397
26.8 The SIP Trunk Status Screen .......................................................................................... 398
26.9 The BRI Trunk Status Screen .................. ... ... ... .... ... ... ... ................................................. . 399
26.10 The PRI Trunk Status Screen ........................................................................................ 400
26.11 The ACD Queue Screen ............................................................................................. 402
Chapter 27
System Log............................................................................................................................405
27.1 Overview .......................................................................................................................... 405
27.1.1 What You Can Do in this Chapter .......................................................................... 405
27.1.2 What You Need to Know ........................................................................................ 405
27.2 The View Log Screen ...................................................................................................... 406
27.2.1 Filter Log Results Screen .................................. ................................................ .....408
27.3 The Log Setting Screen ................................................................................................... 409
27.3.1 Active Log Summary Screen ................................ ............. .......... ............. ............. . 410
27.3.2 System Log Configuration Screen ......................................................................... 412
27.3.3 Edit Syslog Server Settings Screen .......................................................................415
Chapter 28
Call Detail Record (CDR)......................................................................................................417
28.1 Overview .......................................................................................................................... 417
28.1.1 What You Can Do in this Chapter .......................................................................... 417
28.1.2 What You Need to Know ........................................................................................ 417
28.2 The Configuration Screen ................................................................................................ 418
28.2.1 Configure your remote server ................................................................................ 420
28.3 The Backup Screen ... ... ... ... .... ... ... ... ... .... ................................................ ... .... ... ... ... ... .....421
28.4 The Query Screen .......................................................................................................... 422
28.4.1 The Report Screen................................................................................................ 424
28.5 CDR Technical Reference ............................................................................................... 425
Chapter 29
ACD Logs...............................................................................................................................427
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29.1 Overview .......................................................................................................................... 427
29.1.1 What You Can Do in this Chapter .......................................................................... 427
29.1.2 Before You Begin ...................................................................................................427
29.2 The Configuration Screen .............................................................................................. 427
29.2.1 Configure your remote server ................................................................................ 429
29.3 The Backup Screen ..... ... ... .... ... ... ... ... .... ... ... ................................................. ... ... ... ... .....430
29.4 The Query Screen ......................................................................................................... 431
29.4.1 ACD Report Screen .............................................................................................. 432
Chapter 30
Administrator Accounts.......................................................................................................435
30.1 Overview .......................................................................................................................... 435
30.1.1 What You Can Do in this Chapter .......................................................................... 435
30.1.2 What You Need to Know ........................................................................................ 435
30.2 The Logged-In Administrator Screen ... .... ... ... ... .... ... ................................................ ... .....436
30.3 The Administrator List Screen ......................................................................................... 437
30.3.1 Add an Administrator ............................................................................................. 438
30.3.2 Edit an Administrator Account .................................... ... ........................................ 439
Chapter 31
Diagnostics............................................................................................................................441
31.1 Overview .......................................................................................................................... 441
31.1.1 What You Can Do in this Chapter .......................................................................... 441
31.1.2 What You Need to Know ........................................................................................ 441
31.2 The Information Collect Screen .............................................................................. ... .....442
31.3 The Packet Capture Screen ............................................................................................ 444
31.4 The Voice Sniffer Screen ................................................................................................. 446
Chapter 32
Inactivity Timer......................................................................................................................449
32.1 Overview .......................................................................................................................... 449
32.2 The Inactivity Timer Screen .............................................................................................449
................................................................................................................................................450
Chapter 33
Remote Management............................................................................................................451
33.1 Overview .......................................................................................................................... 451
33.1.1 What You Can Do in this Chapter .......................................................................... 451
33.1.2 What You Need to Know ........................................................................................ 452
33.2 The WWW Screen .......................................................................................................... 453
33.3 The WWW > Add/Edit Screen .........................................................................................454
33.4 The SSH Screen ..............................................................................................................455
33.5 The SSH > Add/Edit Screen .................... ................................................................... ..... 456
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33.6 The FTP Screen ............... ... .... ... ... ... ... .... ... ................................................ .... ... ... ... ... ..... 457
33.7 The FTP > Add/Edit Screen ..................... ...... ....... ...... ... ....... ...... ....... ...... ....... ...... ...... .... . 458
33.8 The ICMP Screen ............................................................................................................ 459
33.9 The ICMP > Add/Edit Screen .......................................................................................... 460
33.10 The CTI Screen .............................................................................................................461
33.10.1 The CTI Add/Edit Screen ..................................................................................... 462
33.11 Remote Management Techni cal Reference ...................................................................463
Chapter 34
System File Maintenance.....................................................................................................471
34.1 Overview .......................................................................................................................... 471
34.1.1 What You Can Do in this Chapter .......................................................................... 471
34.1.2 What You Need to Know ........................................................................................ 471
34.2 The Backup & Restore Screen ........................................................................................ 473
34.3 The Firmware Upgrade Screen ....................................................................................... 474
34.4 Technical Reference ........................................................................................................475
Chapter 35
License Control.....................................................................................................................479
35.1 Overview .......................................................................................................................... 479
35.1.1 What You Can Do in this Chapter .......................................................................... 479
35.1.2 What You Need to Know ........................................................................................ 479
35.1.3 Before You Begin ...................................................................................................480
35.2 The Registration Screen .................................................................................................. 481
35.3 The Service Screen ......................................................................................................... 482
35.4 The License Status Screen .............................................................................................. 483
Part V: Web Portal and IVR.................................................................. 485
Chapter 36
Web Portal.............................................................................................................................487
36.1 Overview .......................................................................................................................... 487
36.1.1 What You Can Do in this Chapter .......................................................................... 488
36.1.2 What You Need to Know ........................................................................................ 488
36.2 Account Settings ..............................................................................................................489
36.3 Call Forwarding and Blocking ......................................................................................... 491
36.3.1 Office Hours ...........................................................................................................493
36.3.2 DND White List ....................................................................................................... 495
36.3.3 Find Me List ...........................................................................................................495
36.3.4 Blacklist ................................................................................................................. 496
36.4 Voice Mail Settings ......................................................................................................... 497
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36.5 Web Phone ..................................................................................................................... 498
36.6 Utility Download ............................................................................................................... 499
36.6.1 The Outlook Plugin ................................................................................................. 500
Chapter 37
IVR System............................................................................................................................503
37.1 Overview .......................................................................................................................... 503
37.1.1 What You Need to Know About IVR ....................................................................... 503
Part VI: Appendices & Index............................................................... 509
Chapter 38
Troubleshooting....................................................................................................................511
38.1 Power, Hardware Connections, and LEDs .................................... .... ... ............................511
38.2 X6004 Access and Login ................................................................................................. 512
38.3 Internet Access ................................................................................................................ 515
38.4 Advanced Features .........................................................................................................516
38.5 Reset the X6004 to Its Factory Defaults .......................................................................... 517
38.6 The Console Port .............................................................................................................518
38.6.1 Use the Console Port to Access the CLI .................. ...................................... ........ 518
38.6.2 The Login Screen ....................... ....................................... ..................................... 518
38.6.3 The Initrd Screens .................................................................................................. 519
Chapter 39
Product Specifications.........................................................................................................523
Appendix A IP Addresses and Subnetting ...........................................................................531
Appendix B Open Software Announcements.......................................................................543
Appendix C Legal Information..............................................................................................567
Appendix D Customer Support.............................................................................................571
Index.......................................................................................................................................579
X6004 User’s Guide
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Figure 1 IP PBX Example ...................................................................................................................... 42
Figure 2 SIP Devices and the X6004 ....................................................................................................43
Figure 3 Scalable Design ...................................................................................................................... 44
Figure 4 LEDs ........................................................................................................................................ 46
Figure 5 FXS and FXO Ports .................................................................................................................50
Figure 6 Auto-Attendant ........................................................................................................................ 51
Figure 7 Outbound Call Routing - Basic ................................................................................................52
Figure 8 Outbound Call Routing - Advanced ......................................................................................... 52
Figure 9 Tutorial Overview ...................................................................................................................... 55
Figure 10 Internal Calls .......................................................................................................................... 57
Figure 11 Connect IP Phones ................................................................................................................. 60
Figure 12 Example IP Phone SIP Registration Screen .......................................................................... 61
Figure 13 Auto Provisioning ........................................................... ... .... ... ... ... ... .... ... ... ... .... ................... 62
Figure 14 Making a PSTN Call ............................................................................................................... 64
Figure 15 FXO Interface Card Connection .............................................................................................64
Figure 16 Outbound Calls via PSTN ...................................................................................................... 67
Figure 17 Network Connection to ITSP .................................................................................................. 71
Figure 18 Outbound Calls via ITSP ........................................................................................................ 75
Figure 19 Making an ISDN Call ................ .... ... ... ... ... .... ... ... ... .................................................................79
Figure 20 PRI Interface Card Connection ....................................................... ... .... ... ... ... .... ... ... ... ... .......80
Figure 21 Outbound Calls via ISDN ....................................................................................................... 83
Figure 22 ISDN Network Configuration .................................................................................................. 87
Figure 23 ISDN Network Configuration .................................................................................................. 88
Figure 24 Example: Direct ...................................................................................................................... 89
Figure 25 Example: MSN ....................................................................................................................... 90
Figure 26 Server > Feature Code ............. .... ... ... ... ... .... ................................................ ... .... ... ... .............91
Figure 27 ZyXEL V300 Voicemail Configuration .................................................................................. 92
Figure 28 Tutorial: Web Portal IP Address ............................................................................................. 93
Figure 29 Tutorial: Log In ........................................................................................................................ 93
Figure 30 Tutorial: Changing Security Information ................................................................................. 94
Figure 31 Tutorial: Configuring Call Settings ................................ ... ... .... ... ... ... ... .... ... ... .......................... 95
Figure 32 Tutorial: Setting Up Voicemail .. .... .......................................................................................... 98
Figure 33 Tutorial: Security Pop-Up ............. ... ... ... ... .... ... ... ... .... ... ..........................................................99
Figure 34 Tutorial: The Web Phone .................................................... .... ... ... ... ... .... ... ... ... .... ... ... .............99
Figure 35 Tutorial: Basic Troubleshooting Using Packet Capture ........................................................ 100
Figure 36 Web Configurator: Login .......................................................... ... .........................................116
Figure 37 Web Configurator System Screen ........................................................................................117
Figure 38 Dashboard ............................................................................................................................ 122
Figure 39 Maintenance > Reboot ......................................... .... ... ... ... .... .............................................. 124
Figure 40 Web Configurator: Logout Link ............................. .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... .. ......125
Figure 41 Network Deployment Overview ............................................................................................ 127
Figure 42 Network > LAN ..................................................................................................................... 130
Figure 43 Static LAN IP Address .......................................................................................................... 131
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Figure 44 Network > WAN .................................................................................................................... 132
Figure 45 Network > DDNS ..................................................................................................................134
Figure 46 Network > NTP .....................................................................................................................135
Figure 47 Example of Static Routing Topology ..................................................................................... 136
Figure 48 Network > Static Route ......................................................................................................... 137
Figure 49 Static Route > Add ................................................................................................................137
Figure 50 Network > VLAN ................................................................................................................... 138
Figure 51 SIP Devices and the X6004 ................................................................................................143
Figure 52 Q.SIG Configuration Example ..............................................................................................146
Figure 53 Avoid Voice Channel Collision in Q.SIG ...............................................................................147
Figure 54 Server > IP-PBX Global Setting ........................................................................................... 148
Figure 55 Server > FXO ........ ... ... .... ... ... ... .... ................................................ ... ... .... ... ... ... .... ................. 150
Figure 56 Server > FXS ............... .... ... ... ................................................. ... ... ... ... .... ... ... ... .... ................. 151
Figure 57 Server > BRI Configuration .................................................................................................. 152
Figure 58 Server > PRI Configuration .................................................................................................. 154
Figure 59 Settings for PRI Switch Types ..............................................................................................155
Figure 60 Server > Call Block ............................................................................................................... 157
Figure 61 Call Block > Black List .........................................................................................................158
Figure 62 Server > Feature Code ............. .... ... ... ... ... .... ................................................ ... .... ... ... ...........159
Figure 63 Server > E-Mail ................................................ ................................................ .... .................162
Figure 64 Server > Fake IP ..................................................................................................................163
Figure 65 Server > Peer-to-Peer . .... ... ... ... ............................................................................................ 164
Figure 66 A Peer-to-Peer Example ...................................................................................................... 165
Figure 67 Peer-to-Peer > Local Net ....................................... .... ................................................ ...........166
Figure 68 Server Configuration > Auto Provision .................................................................................173
Figure 69 Auto Provision > Edit .......................... ... ... .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ........................... 174
Figure 70 Auto Provision > snom Profile Setup .................................................................................... 176
Figure 71 snom Profile Setup > Edit ......................... ................................. ...........................................178
Figure 72 snom Profile Setting > snom Feature Key Setting ................................................................ 179
Figure 73 snom Profile Setting > snom Firmware Upgrade .................................................................. 180
Figure 74 Auto Provision > Auto Firmware Upgrade ................................. ... ... ... .................................. 181
Figure 75 Auto Provision > EZ Provision ......... ... ... ... .... ... ... ... .... ... ... ... .... ... ... ... ... .... .............................. 183
Figure 76 Server Configuration > QoS ...................................... ... ... .....................................................187
Figure 77 Server Configuration > Voice Mail ............ .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .....190
Figure 78 Personal Voice Mail Flow ..................................................................................................... 192
Figure 79 Personal Voice Mail: Voice Message Menu ........................................................................ 193
Figure 80 Personal Voice Mail: Change Folder Menu .........................................................................193
Figure 81 Personal Voice Mail: Mail Box Options Menu ...................................................................... 194
Figure 82 Phonebook > Configuration ............. ... ... ... .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ........197
Figure 83 Phonebook > Import Phonebook .......... ... .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... .................198
Figure 84 Phonebook > LDAP Phonebook ...........................................................................................199
Figure 85 Phonebook > Local Phonebook ........................................................................................... 200
Figure 86 Local Phonebook Add/Edit Screen ....................................................................................... 201
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X6004 User’s Guide
Figure 87 Installing a DSP module ....................................................................................................... 205
Figure 88 Removing a DSP Module ................... .................................................................................. 205
Figure 89 Server Configuration > DSP Management ........................................................................... 206
Figure 90 Server Configuration > Office Hour Setting ..................... ... .... ... ... ... ... .................................. 210
Figure 91 Authority Group Overview .................................................................................................... 213
Figure 92 A Mobile Extension Example ................................................................................................ 215
Figure 93 Extension Management > Authority Group .. ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .....216
Figure 94 Extension Query Result Example ......................................................................................... 217
Figure 95 Extension Number Not Found ..............................................................................................217
Figure 96 Add/Edit Authority Group ................. ... ................................................ .... ... ... ... .... ... ... ...........218
Figure 97 Authority Group Configuration .............................................................................................. 219
Figure 98 Batch Add SIP Extensions ........................................................ ... ... ... .... .............................. 221
Figure 99 Add a SIP Extension: Basic .................................................................................................. 223
Figure 100 Configure SIP Extension: Basic ......................................................................................... 224
Figure 101 SIP Extension: Call Forward ..............................................................................................226
Figure 102 DND White List ................................................................................................................... 229
Figure 103 Find Me List ........................................................................................................................ 230
Figure 104 Black List ............................................................................................................................ 231
Figure 105 SIP Extension: Voice Mail .................................................................................................. 232
Figure 106 SIP Extension: Advanced ................................................................................................... 233
Figure 107 SIP Extension: Auto Provision ............................. .................... ................... ........................235
Figure 108 Add an FXS Extension ....................................................................................................... 236
Figure 109 FXS Extension: Basic ......................................................................................................... 237
Figure 110 FXS Extension: Advanced Screen .....................................................................................239
Figure 111 Add a BRI Extension ........................................................................................................... 239
Figure 112 Using MSNs for Extensions ................................................................................................ 240
Figure 113 BRI Extension: Basic .......................................................................................................... 241
Figure 114 Ring Group Overview ......................................................................................................... 245
Figure 115 Paging Group Example ...................................................................................................... 246
Figure 116 Extension Management > Ring Group ............................................................................... 249
Figure 117 Ring Group > Add ............................................................................................................... 249
Figure 118 Ring Group > Edit ............................................................................................................... 250
Figure 119 Ring Group > Advanced ..................................................................................................... 251
Figure 120 Add/Edit Page Group .........................................................................................................252
Figure 121 Add/Edit Hunt Group ..........................................................................................................253
Figure 122 Group Pickup Overview ...................................................................................................... 255
Figure 123 Pickup Group Overview ...................................................................................................... 256
Figure 124 Extension Management > Pickup Group ............................................................................257
Figure 125 Pickup Group > Add/Edit .................................................................................................... 258
Figure 126 A Click-To-Talk Example .....................................................................................................259
Figure 127 Extension Management > Click-To-Talk Group .................................................................. 262
Figure 128 Click-To-Talk Group Settings .............................................................................................. 263
Figure 129 Click-To-Talk Group Settings .............................................................................................. 264
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Figure 130 Click-To-Talk Group Extensions List ...................................................................................265
Figure 131 Sample CTT Web Page ..................................................................................................... 266
Figure 132 Edit a Click-To-Talk Extension ............................................................................................267
Figure 133 Call Access Code Overview ............................................................................................... 269
Figure 134 Extension Management > Group Access Code ................................................................. 270
Figure 135 Group Access Code > Edit/Add .......................................................................................... 271
Figure 136 Outbound Line Overview .................................................................................................... 273
Figure 137 Auto Attendant (AA) Example ............................................................................................ 275
Figure 138 DDI Example ......................................................................................................................276
Figure 139 Direct Example ................................................................................................................... 277
Figure 140 MSN Example ....................................................................................................................277
Figure 141 Outbound Line Management > Outbound Line Group ....................................................... 278
Figure 142 Add/Edit FXO Trunk ........................................................................................................... 279
Figure 143 Configure an FXO Trunk .................................................................................................... 280
Figure 144 AA for FXO Trunks ............................................................................................................. 281
Figure 145 Add/Edit PRI Trunk ............................................................................................................. 282
Figure 146 Configure a PRI Trunk - DDI/DID ....................................................................................... 283
Figure 147 Configure a PRI Trunk - AA ................................................................................................ 284
Figure 148 Configure a PRI Trunk - Direct ........................................................................................... 284
Figure 149 AA for Incoming PRI Calls .................................................................................................. 286
Figure 150 Add/Edit BRI Trunk ............................................................................................................. 287
Figure 151 Configure a BRI Trunk - AA ................................................................................................ 288
Figure 152 Configure a BRI Trunk - MSN .............................................................................................288
Figure 153 Configure a BRI Trunk - DDI/DID ..................................................................................... 289
Figure 154 Configure a BRI Trunk - Direct ........................................................................................... 289
Figure 155 Add/Edit SIP Trunk ............................................................................................................. 292
Figure 156 Configure a SIP Trunk ........................................................................................................ 293
Figure 157 AA for SIP Trunks ...............................................................................................................298
Figure 158 Add/Edit Trusted Peer ........................................................................................................300
Figure 159 Trusted Peer Configuration ................................................................................................ 301
Figure 160 AA for Incoming Trusted Peer Calls ................................................................................... 305
Figure 161 Auto-Attendant Overview ..................................................................................................307
Figure 162 Auto-Attendant Default Structure Example ........................................................................ 308
Figure 163 Auto-Attendant Custom Structure Example ....................................................................... 309
Figure 164 Auto-Attendant Menus ........................................................................................................ 310
Figure 165 Auto-Attendant > Default .................................................................................................... 310
Figure 166 Auto-Attendant > Customized .............................................................................................311
Figure 167 Auto-Attendant > Add/Edit ................................... ................................. .............................. 312
Figure 168 Office Hours Setting ...........................................................................................................313
Figure 169 Add/Edit Option Setting ...................................................................................................... 315
Figure 170 Night Service Setting .......................................................................................................... 316
Figure 171 Greeting Setting ................................................................................................................. 319
Figure 172 Sound Recorder ................................................................................................................. 321
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Figure 173 Recording Audio ................................................................................................................. 321
Figure 174 Saving Audio Files .............................................................................................................. 321
Figure 175 Audio File Settings ............................................................................................................. 322
Figure 176 Confirm File Settings .......................................................................................................... 322
Figure 177 LCR Components Example ................................................................................................ 323
Figure 178 LCR Components Example ............................................................................................... 324
Figure 179 Outbound Line Management > LCR ................................................................................... 325
Figure 180 LCR > ezout .......................................................................................................................326
Figure 181 LCR > Dial Condition .......................................................................................................... 328
Figure 182 Group Management Example ............................................................................................331
Figure 183 Group Management - Authority Group to Authority Group ............................... ... ... ... ... .... . 332
Figure 184 Group Management - Authority Group to LCR .................................................................. 333
Figure 185 Group Management - Authority Group to Ring Group ............... ... ... .... ... ... ... .... ... .............. 333
Figure 186 Group Management - Outbound Line Group to Authority Group ......................................334
Figure 187 Group Management - Outbound Line Group to LCR ........................................................ 335
Figure 188 Group Management - Outbound Line Group to Ring Group ............................................. 335
Figure 189 PBX > Group Management ................................................................................................ 336
Figure 190 The Overview Screen ....................... ................................................ .................................. 338
Figure 191 Advanced > (Group Type) > (Group Name) ....................................................................... 340
Figure 192 Call Services > Call Emergency ........................................................................................ 343
Figure 193 Call Services > Meet-me Conference ................................................... ... ... ... .... ... ... ... ... .... . 345
Figure 194 Conference Room Add ...................................................................................................... 346
Figure 195 Music on Hold: Global Settingt ...........................................................................................348
Figure 196 Customized Music on Hold ................................................................................................ 348
Figure 197 Add a Music on Hold Profile ............................................................................................... 349
Figure 198 Upload a Music on Hold File ..............................................................................................350
Figure 199 Distinctive Ring ..................................................................................................................351
Figure 200 Auto Callback ..................................................................................................................... 352
Figure 201 Call Parking Overview ........................................................................................................ 353
Figure 202 Call Parking Configuration .................................................................................................. 354
Figure 203 Call Waiting Overview ........................................................................................................ 355
Figure 204 The Flow to Check Whether The Receiver Is Busy Or Not ............................................... 356
Figure 205 Call Waiting Setting ............................................................................................................ 357
Figure 206 Call Waiting Example1 ....................................................................................................... 358
Figure 207 Call Waiting Example2 ....................................................................................................... 358
Figure 208 Call Transfer Settings ......................................................................................................... 359
Figure 209 ZyStack Example ................................................................................................................ 361
Figure 210 Internal Call Routing ........................................................................................................... 362
Figure 211 Internal Call Routing ........................................................................................................... 363
Figure 212 ZyStack > Configuration .................................................................................................... 363
Figure 213 ZyStack Add ...................................................................................................................... 364
Figure 214 ZyStack Edit ...................................................................................................................... 365
Figure 215 ZyStack Intranet ................................................................................................................366
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Figure 216 ZyStack Add Intranet .......................................................................................................... 367
Figure 217 ZyStack Status ................................................................................................................... 368
Figure 218 ACD Example ..................................................................................................................... 371
Figure 219 ACD > ACD Global Setting ................................................................................................. 374
Figure 220 ACD > Agent List ................................................................................................................ 375
Figure 221 Agent List > Agent Setting ..................................................................................................376
Figure 222 ACD > Skill List ................................................................................................................... 377
Figure 223 Skill > Skill Setting .............................................................................................................. 378
Figure 224 ACD > Skill Menu ............................................................................................................... 383
Figure 225 The Skill Menu Screen ....................................................................................................... 384
Figure 226 Monitor > System Information ............................................................................................ 387
Figure 227 Status Observation > SIP Peer .......................................................................................... 392
Figure 228 Status Observation > FXS Peer ........................................................................................ 394
Figure 229 Status Observation > BRI Peer .............................................................. ... ... .... ... ... ... ... ..... 395
Figure 230 Status Observations > CTI Peer ......................................................................................... 396
Figure 231 Status Observation > FXO Trunk ...................................................................................... 397
Figure 232 Status Observation > SIP Trunk ........................................................................................ 398
Figure 233 Status Observation > BRI Trunk ........................................................................................ 399
Figure 234 Status Observation > PRI Trunk ........................................................................................ 400
Figure 235 Status Observations > ACD Queue .................................................................................... 402
Figure 236 System Log > View Log ..................................................................................................... 407
Figure 237 System Log > View Log: Show Filter ..................................................................................408
Figure 238 System Log > Log Setting .................................................................................................. 409
Figure 239 Log Setting > Active Log Summary ....................................................................................410
Figure 240 Log Setting > Internal Log .................................................................................................. 412
Figure 241 Log Setting > Remote Log .................................................................................................. 415
Figure 242 Report > LOGS > CDR > Configuration ............................................................................ 419
Figure 243 CDR > Backup List ............................................................................................................. 421
Figure 244 The Query Screen .............................................................................................................. 422
Figure 245 CDR Query > Report .......................................................................................................... 424
Figure 246 ACD > Configuration .......................................................................................................... 428
Figure 247 ACD > Backup .................................................................................................................... 430
Figure 248 ACD > Query ......................................................................................................................431
Figure 249 ACD > Report .....................................................................................................................432
Figure 250 Maintenance > Logged-In Administrator ........................................................................... 436
Figure 251 Maintenance > Administrator List ....................................................................................... 437
Figure 252 Administrator List > Add ..................................................................................................... 438
Figure 253 Administrator List > Edit ..................................................................................................... 439
Figure 254 Diagnostics > Information Collect ............................................ ... ........................................ 442
Figure 255 Diagnostics > Packet Capture .................... ........................................................................ 444
Figure 256 Diagnostics > Voice Sniffer ................................................................... ............. .................446
Figure 257 Administration > Inactivity Timer ........................................................................................ 449
Figure 258 Secure and Insecure Remote Management From the WAN .............................................. 451
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