Zoom ADSL X4 User Manual

ADSL X4

U S E R’S G U I D E

NOTICE

NOTICENOTICE

This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be p hotocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the hardware, software, and documentation without obligation to notify any person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents

VERVIEW

HAPTER

NSTALLING THE

EMOVING THE

NIVERSAL PLUG AND PLAY

F YOU NEED HELP

HAPTER

W M M

HAPTER

OW TO USE THE ADVANCED OPTIONS

HANGING YOUR

HANGING YOUR FIREWALL SETTINGS

HANGING USER NAMES AND PASSWORDS

ACKING UP YOUR CONFIGURATION

ESETTING DEFAULT SETTINGS

SING

PPENDIX

.........................................................................................4

1: I

NSTALLATION INSTRUCTIONS

X4........................................................................................7

X4 S

OFTWARE

...................................................................27

.......................................................................28

.......................................................................................28

2: S

TATUS MONITORING

HY MONITOR STATUS ONITORING SYSTEM STATUS ONITORING

ADSL S

3: A

DVANCED SETUP OPTIONS

?..............................................................................29

....................................................................30

.......................................................................31

TATUS

WAN S

ETTINGS

.................................................................43

IP F

A: ADSL I

B: F

..........................................................................................44

ILTERS

NTERNET SETTINGS TABLES

RONT AND BACK PANELS

......................................5

..................................................29

........................................32

..................................................33

............................................................38

....................................................39

.............................................40

.......................................................41

.........................45

.........................................48

PPENDIX

C: TCP/IP N

D: T

ROUBLESHOOTING

E: R

EGULATORY INFORMATION

ETWORK SETTINGS

...................................50

..................................................57

.....................................60

Overview

The X4 is an ADSL modem and a gateway/router all contained in one device.

The ADSL modem gives you a connection to the Internet through your Internet service provider.

The gateway/router provides an interface between the Internet and your own local network. It also includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traffic.

The X4 modem is also enabled for Universal Plug and Play

™

(UPnP capabilities into your computer or network (for example, a gaming application, router, or stand-alone firewall) they will automatically detect the X4 and make the needed configurations for them to work together.

This User’s Guide contains installation instructions for Windows, Macintosh, and Linux computers and information about the X4’s advanced setup options. While most users will not need to use the advanced setup options, there are cases in which these advanced settings are necessary (for example, if you have a static IP address).

). This means that if you plug other devices with UPnP

Overview 4

Installation Instructions

This chapter covers the basic instructions needed to install your X4 and connect to the Internet. These instructions can be used by those with a Macintosh, Linux, or Windows operating system. If you already installed and connnected your X4 (using the separate Quick Start booklet provided for Windows users), you can skip this chapter and begin with Chapter 2.

Important! Before You Begin

Before installing your X4, you must have ADSL service enabled on your telephone line. To do this, you need to sign up with an ADSL service provider. (Your service provider may refer to “ADSL service” as “DSL service.”)

Package Contents

Your package contains the items shown below:

Zoom X4 ADSL Modem

Phone Cord

Ethernet Cable

Chapter 1: Installation Instructions 5

USB Cable

Power Cube

Software CD-ROM

The CD contains the installation software, documentation, warranty, and Customer Support information.

If anything is missing or damaged, please contact Zoom Customer Support or your retailer or distr ibu tor .

In addition, the package may include:

•

Phone-jack adapter to adapt the phone cord to a particular phone jack (certain countries only)

•

ADSL line filter(s) (certain units only)

You Will Also Need

•

One of the following:

A Windows 98/Me/2000/XP computer equipped with a Network Interface Card (NIC) or USB port.

A Macintosh or Linux computer with an Ethernet port.

A network device, such as a wireless access point, hub, router, or switch.

•

An ADSL-enabled telephone wall jack to plug the X4 modem into.

6ADSL X4 User's Guide

Installing the X4

Installing the X4 involves four steps: Installing the Software, Installing the Hardware, Configuring Your Web Browser, and Establishing Communication.

Step 1: Installing the Software

Important!

This section is for Windows computers only. If you are using a Macintosh or Linux computer, or your are connecting the X4 directly to a hub or network device, skip this section and begin with the next one, Installing the Hardware on page 9.

Windows computer users MUST install the software BEFORE installing the hardware.

If you intend to use the X4’s USB option, you must remove any existing USB modem drivers on your Windows computer before installing this software. On the desktop, click the Start button, and then—depending on your operating system—either click Control

Panel, or click Settings and then Control Panel. In the Control Panel, double-click Add/Remove Programs. On the Add/Remove Program Properties dialog box, select the USB modem you are removing on the Install/Uninstall tab, click Remove, and then click OK.

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Ensure that your computer is on.

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Insert the supplied CD into the CD-ROM drive of your computer. The CD should start automatically and the Language Selection screen should appear. (If the CD does not start automatically, on the desktop, click the Start button, click Run, and then type D:\setup.exe, where D is the letter of your CD-ROM drive.)

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Select your language. The Main Menu screen opens.

Chapter 1: Installation Instructions 7

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Click Installation Wizard.

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Click ADSL X4 Modem to start the software installation, then click Next when prompted.

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When the installation is complete, click Finish.

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Close any applications that may be open, then remove the CD from the CD-ROM drive.

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Shut down the computer.

Congratulations! You have installed the software. Now, continue with the next section, Installing the Hardware.

8ADSL X4 User's Guide

Step 2: Installing the Hardware

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Shut down your computer (if it is not shut down already).

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Connect the modem to the computer’s Ethernet jack or to a network device (such as a hub). If you are using a Windows computer, you also have the option of connecting your computer’s USB port. However, we recommend that Windows users connect to an Ethernet jack if one is available.

If you are using a computer’s Ethernet jack: Plug one end of the Ethernet cable into the modem’s ETHERNET jack and plug the other end into your computer’s Ethernet jack.

If you are using a computer’s USB port (Windows computers only): Plug one end of the USB cable into the

modem’s USB port and the other end into your Windows computer’s USB port.

If you are connecting the X4 directly to a hub, switch, wireless access point, or other network device:

one end of the Ethernet cable into the modem’s ETHERNET jack and the other end into the network device’s Ethernet jack (which is typically called an Uplink or Expansion port).

Plug

The modem’s ETHERNET or USB connector is at the back of the modem.

Tip:

Windows users can connect two computers to the X4, one on the Ethernet jack and the other on the USB port, and share Internet access.

Chapter 1: Installation Instructions 9

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Plug the included X4 power cube into a power strip or wall outlet, and then into the modem’s power (PWR) jack.

Important!

Only use the power cube shipped with the X4. Other power cubes may damage your hardware.

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Turn the modem on by using the ON/OFF button at the back of the modem.

The PWR light on the front panel of the modem should become steady on, and the LINK light should blink once. If the PWR light does not turn on, make sure there is power at the wall outlet or power strip where you plugged in the power cube and that you have pushed the X4’s ON/OFF button to turn it on.

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Turn the computer on. If you are using the USB port, you may see a Found New Hardware box indicating the progression of the installation. Typically no user action is necessary. If you are using Windows XP, you may be required to click Next.

Depending on your operating system, you may also see a

Hardware Installation box or a Digital Signature Not Found box. You can safely ignore these messages and click Yes or Continue Anyway. If prompted, click Finish and/or Yes to restart your computer to finish setting up your new

hardware.

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Plug one end of the supplied phone cord into the modem’s ADSL jack and the other into the ADSL wall jack. The LINK light should blink and then become steady on. If it does not, refer to Appendix D: Troubleshoo tin g on page 57.

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[Optional] If you want to plug in a phone through the modem, you can do so by plugging it into the PHONE port. (The PHONE port has a built-in phone filter.)

10 ADSL X4 User's Guide

8888

We HIGHLY RECOMMEND that you install a filter on EVERY phone and fax machine that is sharing the ADSL phone line. (Do not plug a filter between the wall jack and the

X4.) Phone filters block the ADSL frequencies so that someone making a normal phone call will not hear modem noise on the line. They also keep phone conversations from interfering with ADSL performance.

You may have received ADSL phone filters with your X4. If you did not, or if you need more filters, they are available at most retail stores that carry consumer electronics.

For each filter, plug the phone or fax machine’s cord into the filter’s PHONE end and plug the filter’s LINE end into the wall jack.

Congratulations! You have installed the hardware. Now, continue with the next section, Configuring Your Web Browser.

Chapter 1: Installation Instructions 11

Step 3: Configuring Your Web Browser

Important!

This section is for Windows computers only. If you are using a Macintosh or Linux computer, your browser is already configured properly. However, you must ensure that your computer’s TCP/IP settings are configured properly. See Macintosh TCP/IP Settings on page 51 or Linux TCP/IP Settings on page 53 for instructions on how to do this.

When using a Windows computer, the software that you use to make an Internet connection must be set for a network connection, not a dial-up connection.

This section includes instructions for recent versions of two popular Web browsers: Internet Explorer Version 5.0 (or later) and Netscape Navigator Version 7.2.

Depending on the browser you have on your Windows computer, follow the corresponding instructions in this section.

Tip:

If you are using an earlier version of one of these browsers, the configuration may be slightly different from below. In those cases—or if you are using another browser altogether—configure the browser to use a network connection (this might be called a “Local Area Network” or “broadband” connection).

12 ADSL X4 User's Guide

Configuring Internet Explorer

The following instructions are for Internet Explorer Version 5.0 or later. (If you do not have this version, you can get a free upgrade from Microsoft Corp. If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer. The version number is directly below the Microsoft Internet Explorer logo. You can ignore all the numbers after the period following the first digit.)

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On the desktop, right-click the Internet Explorer icon, and select Properties.

Tip:

If you cannot access Internet Explorer in this way, open your computer’s Control Panel (click the Start button and then, depending on your computer, either click Control Panel, or click Settings and then Control Panel). In the Control Panel, double-click the Internet Options icon. If this icon does not appear, double-click the Network and Internet Options icon and then double-click the Internet Options icon.

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On the Internet Properties dialog box, select the Connections tab, then click the Setup button.

Chapter 1: Installation Instructions 13

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The setup process will proceed differently, depending on your operating system. The following table details the process for your Windows computer.

Windows XP Windows 98/Me/2000

a. On the

b. On the

c. On the

d. On the

e. On the

Welcome to the

New Connection Wizard

dialog box, click (If you see a

Information

Cancel

click when asked if you are sure you want to cancel, click

Yes

to return to the

Welcome

Connection Type

box, select

the Internet Next

dialog box, select

my connection manually

then click

Connection

select

broadband connection that is always on

click

New Connection Wizard

dialog box, click

Location

dialog box, and then

dialog box.)

Network

Connect to

, then click

Getting Ready

Internet

dialog box,

Connect using a

Completing the

dialog

Set up

, then

Finish

a. On the

b. On the

c. On the

d. On the

e. On the

Internet

Connection Wizard

dialog box, select

to set up my Internet connection manually, or I want to connect through a local area network (LAN) Next

Setting up your

Internet connection

dialog box, select

connect through a local area network (LAN)

click

network Internet configuration

uncheck the

discovery of proxy server

click

Internet Mail Account

dialog box select No, then click

New Connection Wizard

dialog box, uncheck the

To connect to the Internet immediately, select this box…

box (if it appears) and click

Finish

Local area

dialog box,

Automatic

check box, then

Set Up Your

Completing the

I want

, then click

, then

check

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If you accessed Internet Explorer’s settings from the Control Panel (as explained in the “Tip” following step 1), the Control Panel window will still be open. Close it before continuing.

Congratulations! You have configured Internet Explorer. Now, continue with Establishing Communication, starting on page 16.

14 ADSL X4 User's Guide

Configuring Netscape Navigator

The following instructions are for Netscape Navigator Version 7.2. (If you do not have Version 7.2, you can get a free upgrade from Netscape Communication Corp. If you are not sure what version you have, open Netscape Navigator and from the Help menu, choose About Netscape. The version number is at the top of the screen.)

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Double-click the Netscape Navigator icon on your desktop to open the browser.

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From the Edit menu, choose Preferences to open the Preferences dialog box.

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In the Category list, click the triangle to the left of Advanced to display a list of choices below it, then select Proxies. The Preferences dialog box changes to show the Proxies you can specify.

When you click the triangle, more options appear below Advanced.

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Select Direct connection to the Internet, then click OK.

Congratulations! You have configured Netscape Navigator. Now, continue with the next section, Establishing Communication.

Chapter 1: Installation Instructions 15

Step 4: Establishing Communication

You must set up the X4 so that it can communicate with your Internet service provider. To do this, you must use the Zoom Configuration Manager.

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Open your Web browser and, in its address bar, type

http://10.0.0.2 if you are using the Ethernet jack or http://10.0.0.3 if you are using the USB port (Windows only), then press the Enter key on your keyboard.

Tip!

If you are using a Windows computer, a Zoom icon should have been placed on your desktop automatically. Instead of typing one of the addresses above in your Web browser, you can double-click the Zoom icon.

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When prompted, type the following user name and password in the appropriate boxes, then click OK. You must enter them using lowercase letters.

User Name: Password:

If you are not prompted for a user name and password, do the following in this order: Recheck all connections; restart the modem and computer; and reset the modem by inserting a paper clip into the Reset pinhole in the center of the modem’s back panel and holding it for five seconds.

The user name and password you enter here do not serve the same purpose as any name and password that your Internet service provider may have given you.

16 ADSL X4 User's Guide

admin

zoomadsl

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The Zoom Configuration Manager opens and displays its Basic Setup page.

Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X4 manually or you can have the modem automatically configure itself.

Chapter 1: Installation Instructions 17

Depending on your situation, do the following:

Select MANUALLY if one or both of the following are true:

You already have the VPI, VCI, and Encapsulation settings from your Internet service provider.

You have a static IP address that you plan use with the X4. (Only those whose Internet service provider instructs them to use a static IP address and advanced users with special configuration needs will require static IP addressing.)

To continue configuring the modem manually, skip the rest of the steps in this section and follow the instructions on page 22 (if you are NOT using a static IP address) or on page 25 (if you have a static IP address).

Select AUTOMATICALLY if neither of the special circumstances mentioned above fits your situation. When this option is selected, the screen changes to show automatic configuration options. Do the following:

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Select the Enable option button, then click Save Changes.

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The page changes to the Autodetect page and a Start button appears. Click the Start button to begin the automatic configuration. A message appears to let you know that the current configuration, if any, will be lost when the X4 configures itself. Click OK to dismiss this message.

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Wait while the X4 modem searches for the correct VPI, VCI, and Encapsulation settings and connects with your Internet service provider. This may take a few minutes because the modem must try various combinations until it finds the settings that match your service provider’s.

18 ADSL X4 User's Guide

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)

Once the modem detects your settings, your VPI, VCI, and Encapsulation settings will appear in the table on the Autodetect page. Click the Encapsulation setting to continue

with the process.

When your Encapsulation setting appears, click it to continue with the process. (Note that yo urs may be something other than PPPoE.

Note:

If your Encapsulation setting is not found (that is, if “No Encapsulation Protocol Detected” remains on the screen),

select the Disable option button, click Save Changes, then click the Basic Setup icon at the top of the screen and try to manually configure the modem, as explained in Configuring the X4 Manually on page 22.

Chapter 1: Installation Instructions 19

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