Zoom 5651A User Manual
ADSL X4
U S E R G U I D E
NOTICE
This document contains proprietary information protected by
copyright, and this Manual and all the accompanying hardware,
software, and documentation are copyrighted. No part of this
document may be photocopied or reproduced by mechanical,
electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work
properly in all environments and applications, and makes no
warranty or representation, either expressed or implied, with respect
to the quality, performance, merchantability, or fitness for a
particular purpose of the software or documentation. The
manufacturer reserves the right to make changes to the hardware,
software, and documentation without obligation to notify any person
or organization of the revision or change.
All brand and product names are the trademarks of their respective
owners.
© Copyright 2007
All rights reserved.
Contents
OVERVIEW ........................................................................................... 4
INSTALLATION INSTRUCTIONS ........................................................... 5
IMPORTANT! BEFORE YOU BEGIN................................................................... 5
INSTALLING THE X4 ..........................................................................................7
WINDOWS INSTALLATION ............................................................................7
MACINTOSH AND LINUX INSTALLATION ...................................................9
REMOVING THE X4 SOFTWARE...................................................................... 21
UNIVERSAL PLUG AND PLAY ..........................................................................22
IF YOU NEED HELP .........................................................................................22
STATUS MONITORING ....................................................................... 23
MONITORING SYSTEM STATUS.......................................................................24
MONITORING ADSL STATUS .........................................................................25
ADVANCED SETUP OPTIONS ............................................................. 26
HOW TO USE THE ADVANCED OPTIONS .....................................................27
CONFIGURATION BUTTONS............................................................................ 28
STATUS BUTTONS .............................................................................................31
ADMINISTRATION BUTTONS........................................................................... 32
CHANGING YOUR WAN SETTINGS............................................................... 33
CHANGING YOUR FIREWALL SETTINGS .......................................................34
CHANGING USER NAMES AND PASSWORDS.................................................35
BACKING UP YOUR CONFIGURATION ..........................................................37
RESTORING DEFAULT SETTINGS ...................................................................39
USING IP FILTERS ............................................................................................40
APPENDIX A. ADSL INTERNET SETTINGS TABLES ...........................41
APPENDIX B. FRONT AND BACK PANELS.......................................... 44
APPENDIX C. TCP/IP NETWORK SETTINGS .................................... 46
MACINTOSH TCP/IP SETTINGS..................................................................... 47
LINUX TCP/IP SETTINGS...............................................................................49
WINDOWS TCP/IP SETTINGS ........................................................................50
APPENDIX D. TROUBLESHOOTING................................................... 53
APPENDIX E. REGULATORY INFORMATION ..................................... 58
Overview
The X4 is an ADSL modem and a gateway/router all contained in
one device.
The ADSL modem gives you a connection to the Internet through
your Internet service provider.
The gateway/router provides an interface between the Internet and
your own local network. It also includes an advanced firewall,
which allows you to control Internet access from your local
network, and which protects your local network from unwanted
Internet traffic.
The X4 modem is also enabled for Universal Plug and Play
™
(UPnP
capabilities into your computer or network (for example, a gaming
application, router, or stand-alone firewall) they will automatically
detect the X4 and make the needed configurations for them to
work together.
This User Guide contains installation instructions for Macintosh
and Linux computers, which can also be used for manually
installing the X4 on a Windows computer. There is also
information about the X4’s advanced setup options. Though most
users will not need to use the advanced setup options, there are
cases in which these advanced settings are necessary (for example,
if you have a static IP address).
). This means that if you plug other devices with UPnP
4
1
Installation Instructions
This chapter covers the basic instructions needed to install your
X4 and connect to the Internet. These instructions can be used
with a Macintosh, Linux, or Windows operating system.
Important! Before You Begin
Before installing your X4, you must have ADSL service enabled on
your telephone line. To do this, you need to sign up with an ADSL
service provider. (Your service provider may refer to “ADSL
service” as “DSL service.”)
Package Contents
Your package contains the items shown below:
Zoom X4
ADSL Modem
Phone Cord
Ethernet Cable
Chapter 1: Installation Instructions 5
USB Cable
Power Cube
Software
CD-ROM
The CD contains the installation software, documentation,
warranty, and Customer Support information.
If anything is missing or damaged, please contact Zoom
Customer Support or your retailer or distributor.
In addition, the package may include:
• Phone-jack adapter to adapt the phone cord to a particular
phone jack (certain countries only)
• ADSL line filter(s) (certain units only)
You Will Also Need
• One of the following:
¾ A Windows Vista, XP, 2000, Me or 98 computer with an
Ethernet or USB port.
¾ A Macintosh or Linux computer with an Ethernet port.
¾ A network device, such as a wireless access point, hub,
router, or switch.
• An ADSL-enabled telephone wall jack to plug the X4 modem
into.
6 ADSL X4 User Guide
Installing the X4
¾ Macintosh and Linux users: please go to page 9.
Windows Installation
If you have already installed the X4 using the multilingual
Installation Assistant on the CD, or if you are connecting the X4
directly to a hub or network device, skip this section and begin
with Chapter 2, Status Monitoring, on page
Important: If you intend to use the X4’s USB option, you must
remove any existing USB modem drivers on your Windows
computer before installing this software. On the desktop, click the
Start button, and then—depending on your operating system—
either click Control Panel, or click Settings and then Control
Panel. In Control Panel, double-click Add/Remove Programs
(Vista users: select Programs and Features and then Uninstall or
change a program). On the Install/Uninstall tab, select the USB
modem you are removing, click Remove or Uninstall, and then
click OK.
23.
If you encounter a problem using the Installation Assistant,
follow the instructions for Macintosh and Linux users starting on
9.
page
1 Turn your computer on.
For Windows Vista only, follow these steps to turn on Telnet
Client:
a Click Start, select Control Panel, then double-click
Programs and Features.
b In Programs and Features, in the Tasks pane, click Turn
Windows features on or off.
c At the User Account Control message, click Allow.
d In the Windows Features dialog box, select Telnet
Client, click OK, and wait while the feature is configured.
e In the Uninstall or Change a Program window, click the
Close box to exit.
Chapter 1: Installation Instructions 7
2 Close all open programs, including antivirus software or pop-
up blockers.
3 Insert the supplied CD into the CD drive of your computer.
The CD should start automatically. (If the CD does not start
automatically, on the desktop, click the Start button, click
Run, and then type E:\setup.exe, where E is the letter of
your CD drive.)
Windows Vista:
If the AutoPlay dialog box appears, click Run Setup.exe:
If the User Account Control dialog box appears, click
Allow.
4 Select your language, select Installation Wizard, and follow
the prompts to install the X4.
8 ADSL X4 User Guide
Windows Vista:
If a message tells you that Windows can't verify the
publisher of the driver software, select Install this driver
software anyway.
If you are prompted to enter your user name and password,
remember that they are case-sensitive:
5 When you complete the installation and setup, click Finish to
update your modem and close the Install Assistant.
Congratulations! You have established communication and your
computer is now connected to the Internet.
Macintosh and Linux Installation
There is no software installation for Macintosh and Linux systems.
Windows users: If you did not run the Install Assistant on the CD,
follow these instructions to install the hardware and configure your
X4.
Installing the Hardware
1 Shut down and power off your computer.
2 Connect the modem to the computer’s Ethernet jack or to a
network device (such as a hub). If you are using a Windows
Chapter 1: Installation Instructions 9
computer, you also have the option of connecting to your
computer’s USB port. However, we recommend that Windows
users connect to an Ethernet jack if one is available.
¾ If you are using a computer’s Ethernet port: Plug one
end of the Ethernet cable into the modem’s
ETHERNET LAN port and plug the other end into
your computer’s Ethernet port.
¾ If you are using a Windows computer’s USB port: Plug
one end of the USB cable into the modem’s USB port and
the other end into your computer’s USB port.
¾ If you are connecting the X4 directly to a hub, switch,
wireless access point, or other network device:
one end of the Ethernet cable into the modem’s
ETHERNET port and the other end into the network
device’s Ethernet jack (which is typically called an Uplink
or Expansion port).
Plug
The modem’s ETHERNET LAN or USB connector is at
the back of the modem.
Tip: Windows users can connect two computers to the X4,
one on the Ethernet jack and the other on the USB port, and
share Internet access.
3 Plug the power cube into a power strip or wall outlet and then
plug the power cube’s other end into the modem’s POWER
jack.
Important!
Use only the power cube shipped with the X4. Other power
cubes may damage your hardware.
After you plug in the power cube, the POWER light on the
front panel of the modem should become steady on, and the
10 ADSL X4 User Guide
DSL light should blink once. If the POWER light does not
turn on, make sure there is power at the wall outlet or power
strip where you plugged in the power cube.
4 Turn the computer on.
If you are using the USB port, you may see a Found New
Hardware box indicating the progress of the installation.
Typically no user action is necessary.
If you are using Windows XP, you may be required to click
Next.
Depending on your operating system, you may also see a
Hardware Installation box or a Digital Signature Not
Found box. You can safely ignore these messages and click
Yes or Continue Anyway.
If prompted, click Finish and/or Yes to restart your computer
at this point and then finish setting up your new hardware.
5 Plug one end of the supplied phone cord into the modem’s
DSL port and the other into the ADSL wall jack. The DSL
light should blink and then become steady on. If it does not,
refer to the Troubleshooting section on page
Note: We recommend that at this point, if you haven’t
already done so, you put an ADSL filter on every phone
connected to the ADSL phone line. DO NOT put a filter
between the X4 and the wall jack that it is connected to.
(In some countries, including the UK, a splitter is supplied
with the X4. The PHONE line plug of the splitter plugs
into the wall jack that has ADSL service, and the X4 plugs
into the splitter's MODEM jack, which is not filtered. The
PHONE jack, for an optional telephone, is filtered.)
Congratulations! You have installed the hardware. Now
continue below with Establishing Communication.
53.
Chapter 1: Installation Instructions 11
Important!
You must ensure that your computer’s TCP/IP settings are
configured properly. See Macintosh TCP/IP Settings on page 47
or Linux TCP/IP Settings on page 49 for instructions on how to
do this.
Establishing Communication
You must set up the X4 so that it can communicate with your
Internet service provider. To do this, you use the Zoom
Configuration Manager.
1 Follow these two steps to log in to the Zoom Configuration
Manager:
a Open your Web browser and, in its address bar, type
http://10.0.0.2 if you are using the Ethernet jack or
http://10.0.0.3 if you are using the USB port (Windows
only), then press the Enter key on your keyboard.
b When prompted, type the following user name and
password in the appropriate boxes, then click OK. You
must enter them using lowercase letters.
User Name: admin
Password: zoomadsl
If you are not prompted for a user name and password, do
the following in this order: Recheck all connections; restart
the modem and computer; and reset the modem by
inserting a paper clip into the Reset pinhole in the center
of the modem’s back panel and holding it for five seconds.
The user name and password you enter here do not serve
the same purpose as any name and password that your
Internet service provider may have given you.
12 ADSL X4 User Guide
2 The Zoom Configuration Manager opens and displays its
Basic Setup page.
Use this Web page to configure the modem so it can connect
with your Internet service provider. You can configure the X4
manually or you can have the modem automatically configure
itself. Depending on your situation, do the following:
¾ Select MANUALLY if one or both of the following are
true:
You already have the VPI, VCI, and Encapsulation
settings from your Internet service provider.
You have a static IP address that you plan use with the
X4. (Only those whose Internet service provider
instructs them to use a static IP address and advanced
users with special configuration needs will require
static IP addressing.)
To continue configuring the modem manually, skip the rest of
the steps in this section and follow the instructions on page
(if you are NOT using a static IP address) or on page
have a static IP address).
Chapter 1: Installation Instructions 13
16
19 (if you
)
¾ Select AUTOMATICALLY if neither of the special
circumstances mentioned above fits your situation. When
this option is selected, the screen changes to show
automatic configuration options. Do the following:
a Select the Enable option button, then click Save
Changes.
b The page changes to the Autodetect page and a Start
button appears. Click the Start button to begin the
automatic configuration. A message appears to let you
know that the current configuration, if any, will be lost
when the X4 configures itself. Click OK to dismiss
this message.
c Wait while the X4 modem searches for the correct
VPI, VCI, and Encapsulation settings and connects
with your Internet service provider. This may take a
few minutes because the modem must try various
combinations until it finds the settings that match your
service provider’s.
3 Once the modem detects your settings, your VPI, VCI, and
Encapsulation settings will appear in the table on the
Autodetect page. Click the Encapsulation setting to continue
with the process.
Note:
If your Encapsulation setting is not found (that is, if “No
Encapsulation Protocol Detected” remains on the screen),
select the Disable option button, click Save Changes, then
click the Basic Setup icon at the top of the screen and try to
manually configure the modem, as explained in Configuring
the X4 Manually on page 16.
When your Encapsulation
setting appears, click it to
continue with the process.
(Note that yours may be
something other than
PPPoE.
14 ADSL X4 User Guide
4 Depending on your Encapsulation setting, the following will
happen when you click it:
¾ If your Encapsulation setting begins with PPP: You
will be prompted for your Login Name and Password.
Your Internet service provider should have given you a
User ID or Username (usually your email address or the
characters preceding the @ sign in your email address) and
a Password. Enter this information in the applicable boxes,
then click Save Changes. A screen appears to let you
know that the process was a success. Click Close to return
to the Autodetect page and notice that the
Encapsulation setting has changed from bold to regular
text. (These are NOT the same User Name and
Password you that you used earlier to open the Zoom
Configuration Manager.)
When the configuration
is complete, your
Encapsulation setting
will change from bold
to regular text.
Tip:
If you do not know your Login Name and Password,
contact your service provider and tell them that you
misplaced the information.
¾ If your Encapsulation setting begins with something
other than
PPP: The EOA Interface—Add page will
open. Click Save Changes on this page (without changing
any settings on it). A screen appears to let you know that
the process was a success. Click Close to return to the
Autodetect page and notice that the Encapsulation
setting has changed from bold to regular text.
5 On the Autodetect page, click Write Settings to Flash.
Chapter 1: Installation Instructions 15
6 Verify that your Internet connection is working. Open your
Web browser and try to connect to a familiar Web address.
If you connect successfully, your installation is complete
and you are ready to browse the Web!
Congratulations! You have completed all you need to do to
get your computer on the Internet. The remainder of this
user’s guide is for troubleshooting and for advanced users who
need information about status monitoring and advanced setup
options.
Important!
If you did not connect, see Appendix D: Troubleshooting
on page 53.
Configuring the X4 Manually
Some users may need to configure the X4’s IP settings manually,
instead of having the modem automatically configure itself.
Typically, you would manually configure your modem if:
• You already have the VPI, VCI, and Encapsulation settings
from your Internet service provider.
• You have a static IP address that you plan to use with the X4.
If this is the case, skip this section and continue with
Static IP Addressing
• The auto configuration process was unable to find your
settings.
Manually configuring the modem requires that you log in to the
Zoom Configuration Manager and enter information on its
Basic Setup page. (If you need help logging in, see page
on page 19.
Using
12.)
1 On the Basic Setup page, ensure that the MANUAL option
button is selected.
2 Do the following, depending on whether you know your VPI,
VCI, and Encapsulation settings:
16 ADSL X4 User Guide
¾ If your Internet service provider gave you the settings,
continue with step 3 below.
¾ If you do not know the settings, refer to the ADSL
Internet Settings Tables beginning on
service provider on the list and make note of its settings. If
there is more than one listing for your service provider, the
most common one is labeled (1), the next (2), and so on.
Tip:
If you are in the United States and your service provider is
not on the list, use the settings for Service Provider Not
Shown at the bottom of the table.
41. Find your
3 Select Enabled from the Current Connection drop-down
list. (That is, click the arrowhead
to view the items in the list, then select Enabled.)
at the far right of the box
4 Select your service provider’s Encapsulation setting from the
Encapsulation drop-down list. Depending on your selection,
do the following:
¾ If your Encapsulation setting begins with PPP: Enter your
Username and Password in the boxes provided. Your
Internet service provider should have given you a User ID
or User Name (usually your email address or the characters
preceding the @ sign in your email address) and a
Password. (These are NOT the same User Name and
Password you that you used earlier to open the Zoom
Configuration Manager.)
Tip:
If you do not know your Username and Password,
contact your service provider and tell them that you
misplaced the information.
¾ If your Encapsulation setting begins with 1483
Bridged or 1483 Routed: The Username and Password
boxes will automatically disappear from the page because
you do not need to enter this information. Continue with
step 5.
Chapter 1: Installation Instructions 17
Important!
If you plan to use a static IP address, you must manually
configure the X4 from the WAN Configuration page and
not the Basic Setup page. For more information, see
Using Static IP Addressing on page 19. Typically, you
must make arrangements with (and pay) your Internet
service provider for a static IP address.
5 In the VPI and VCI boxes, enter the settings for your service
provider.
6 Click Save Changes and then Write Settings to Flash. Once
the process is complete, the X4’s DSL light should remain on
steady (this should take about 15 seconds).
7 Verify that your Internet connection is working. Open your
Web browser and try to connect to a familiar Web address.
If you connect successfully, your installation is complete
and you are ready to browse the Web!
Congratulations! You have completed all you need to do to
get your computer on the Internet. The remainder of this
user’s guide is for troubleshooting and for advanced users who
need information about status monitoring and advanced setup
options.
If You Did Not Connect
If you did not connect and you are using settings provided by your
service provider, repeat steps 3–7 above and ensure that you enter
the information correctly (especially your Username and
Password, if your Encapsulation begins with PPP). If you still
cannot connect, look up your provider in the ADSL Internet
Settings Tables on page
different.
If you did not connect and were using settings from the ADSL
Internet Settings Tables, return to the tables and find the next
most frequently used settings—those labeled (2) if you just entered
(1), or (3) if you just entered (2), and repeat steps 3–7 above.
41 and try the setting(s) shown, if
18 ADSL X4 User Guide
Using Static IP Addressing
If your Internet service provider’s Encapsulation setting is either
1483 Bridged or 1483 Routed, the X4 can be set for either a
Dynamic Host Configuration Protocol (DHCP) address (also
known as a dynamic IP address) or for a static IP address.
Because most Internet service providers use DHCP, the X4 is
set for dynamic IP addressing by default.
There is typically an extra charge for a static IP address, and you
usually have to make a special request to get one.
Important!
If you do not know what static IP addressing is or why you would
use it, you most likely do not need to change the default setting.
Only advanced users who specifically want to use static IP
addressing and/or those users whose IP provider specifically
instructed them to use static IP addressing should change this
setting.
1 Click the Advanced Setup icon at the top of any page in
the Zoom Configuration Manager to open the Advanced
Setup page.
2 Click the WAN Configuration button, located in the
Configuration group.
Chapter 1: Installation Instructions 19
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