SMARTMU
for Version 3.0.1
Administrator Guide
for
Android ™
MN-003325-01
Copyright
© 2018 ZIH Corp. and/or its affiliates. All rights reserved. ZEBRA and the stylized Zebra head are trademarks of
ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective
owners.
COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to www.zebra.com/
copyright.
WARRANTY: For complete warranty information, go to www.zebra.com/warranty.
END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula.
Terms of Use
• Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
or disclosed to any other parties for any other purpose without the express, written permission of Zebra
Technologies.
• Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
• Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
• Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to
use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Revision History
Changes to the original guide are listed below:
Change Date Description
-01 Rev A 5/2018 Initial release.
2
Table of Contents
Copyright ........................................................................................................................................... 2
Terms of Use .................................................................................................................................... 2
Revision History ................................................................................................................................ 2
About This Guide
Introduction ....................................................................................................................................... 5
Product Support ................................................................................................................................ 5
Chapter Descriptions ........................................................................................................................ 5
SmartMU Use Cases ........................................................................................................................ 6
Notational Conventions ..................................................................................................................... 8
Provide Documentation Feedback .................................................................................................... 8
Using SmartMU
Introduction ....................................................................................................................................... 9
Opening SmartMU .......................................................................................................................... 10
Home Screen .................................................................................................................................. 11
Status ........................................................................................................................................ 11
Connected IP Network .............................................................................................................. 12
Device Information .................................................................................................................... 13
Scan List ......................................................................................................................................... 14
Scan Interval ............................................................................................................................. 15
Filter Options ............................................................................................................................. 16
Detailed Capabilities for BSSID ................................................................................................ 17
Display Refresh Options ..................................................................................................... 18
Connection Analysis ....................................................................................................................... 19
Module Selections ..................................................................................................................... 20
Results ...................................................................................................................................... 20
Setting Network Parameters ..................................................................................................... 22
Roaming Analysis ........................................................................................................................... 23
Roaming Analysis Settings ....................................................................................................... 23
Save Data Options .................................................................................................................... 25
Clear Sessions .................................................................................................................... 25
Export Saved Data .............................................................................................................. 25
Advance Reports ....................................................................................................................... 26
Monitor and Reports ............................................................................................................ 26
Ping Refresh Settings ......................................................................................................... 30
3
Table of Contents
Voice Analysis ................................................................................................................................. 32
Voice Analysis Settings ............................................................................................................. 32
Save Data Options .................................................................................................................... 34
Clear Sessions .................................................................................................................... 34
Export Saved Data .............................................................................................................. 34
Advance Reports ....................................................................................................................... 35
Monitor and Reports ............................................................................................................ 35
Networking Tools ............................................................................................................................ 41
Ping ........................................................................................................................................... 41
Ping Settings ....................................................................................................................... 42
Device’s Coverage View ................................................................................................................. 43
Auto Reachability Test .............................................................................................................. 44
Logging ........................................................................................................................................... 45
Fusion Advanced Configuration ...................................................................................................... 46
About ............................................................................................................................................... 47
Camera Preview ............................................................................................................................. 48
SmartMU Mode Selection ............................................................................................................... 49
Report Logger Content
Introduction ..................................................................................................................................... 50
Content Structure ............................................................................................................................ 50
Header ............................................................................................................................................ 50
Roaming and Voice Analysis Headers ...................................................................................... 50
INFO Severity Class Headers ............................................................................................. 50
WARNING or ERROR Severity Class Headers .................................................................. 51
Voice Analysis Only Headers .................................................................................................... 51
INFO or WARNING Severity Class Headers ...................................................................... 51
Parameters ..................................................................................................................................... 51
Reasons .......................................................................................................................................... 52
Roaming and Voice Analysis Reasons ..................................................................................... 52
Analyzed Reason Strings .................................................................................................... 52
Standard IEEE Codes for De-Authentication Packets ........................................................ 54
Voice Analysis Only Reasons ................................................................................................... 54
WARNING Severity Class Headers .................................................................................... 54
4
About This Guide
Introduction
This guide provides information for the SmartMU application, which analyses WLAN network connectivity in
real-time. View reports of performance and errors in real-time, off-line, or as log files.
Product Support
SmartMU version 3.0.1 is available on the following devices running Android Nougat with LifeGuard update 09.
• MC33
• TC51
• TC51-HC
• TC56
• TC70x
• TC75x
Chapter Descriptions
Topics covered in this guide are:
• Using SmartMU describes how to use the SmartMU application.
• Report Logger Content
provides a list of report headers and analyzed reasons.
5
SmartMU Use Cases
Analysis data provided by SmartMU saves time and cost by allowing administrators to quickly improve or mitigate
performance issues. Actions may include reconfiguring the RF or WLAN system, reconfiguring the device, or
locating an issue that requires further investigation.
The following table describes some of the common SmartMU use cases.
Table 1 Use Cases
Summary Detailed Description SmartMU Feature
About This Guide
Basic connectivity information. View the status of the connected device,
including the connected AP, RSSI, channel,
and IP/DHCP/DNS.
WiFi surveys and coverage from the
mobile device view.
Live Wi-Fi Roaming Analysis while
using a mobile device in motion
Live voice quality analysis while using
a mobile device in motion.
View multiple networks and access points
(APs) from locations within radio frequency
(RF) range of the device.
View connectivity and roam events.
Perform an auto reachability test from
connected APs to the gateway.
Verify the APs over-the-air advertised data,
retrieved directly from the information
elements of the AP packets.
While roaming, view real-time data about the
performance and health of the WLAN,
AP-handoffs, and network traffic.
View real-time detection of issues, causes,
and RF environmental parameters.
View real-time data about the performance
of simulated voice traffic, combined with
Roaming Analysis data.
View real-time detection of voice traffic
issues, reasons quality measures exceeded
thresholds, and RF environmental
parameters.
Home screen
Scan List
Device Coverage View
Roaming Analysis
Voice Analysis
WiFi connection analysis. On demand troubleshooting of initial and full
associations to the SSID and IP network,
including reasons and sub-protocols
triggering a connection failure.
6
Connection Analysis
Table 1 Use Cases
Summary Detailed Description SmartMU Feature
About This Guide
Troubleshoot and compare Fusion
configuration parameters.
Network reachability and performance
testing.
Change the band preference or power save
parameters to compare configurations.
Test configurations on-site without waiting
for a configuration update from a software
patch or central staging.
Run one or two independent pings at the
same time, each with a separate
configuration of the packets and destination.
Validate performance and simulate an
application's required concurrency of
network destinations.
Fusion Advanced
Config
Network Tools > Ping
7
Notational Conventions
This document uses the following conventions:
• Bold text is used to highlight the following:
• Dialog box, window and screen names
• Drop-down list and list box names
• Check box and radio button names
• Icons on a screen
• Key names on a keypad
• Button names on a screen.
• Bullets (•) indicate:
• Action items
• Lists of alternatives
• Lists of required steps that are not necessarily sequential.
• Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
About This Guide
Provide Documentation Feedback
If you have comments, questions, or suggestions about this guide, send an email to EVM-Techdocs@zebra.com.
8
Using SmartMU
Introduction
This chapter describes the following SmartMU features:
• Opening SmartMU on page 10
• Home Screen on page 11
• Scan List on page 14
• Connection Analysis on page 19
• Roaming Analysis on page 23
• Voice Analysis on page 32
• Networking Tools on page 41
• Device’s Coverage View on page 43
• Logging on page 45
• Fusion Advanced Configuration on page 46
• About on page 47
• Camera Preview on page 48
• SmartMU Mode Selection on page 49
9
Opening SmartMU
To open the SmartMU application on the device, swipe up from the bottom of the Home screen and touch .
Figure 1 SmartMU Screen
Using SmartMU
10
Home Screen
The Home screen displays:
• Status
• Connected IP Network
• Device Information.
Figure 2 Home Screen
Using SmartMU
Status
Displays the current device status.
• Status - Current connection status
• SSID - Name of the connected WLAN network
• IP Address - IP address of the device
• AP/BSSID - Basic Service Set ID (BSSID) of the connected access point
• RSSI - RSSI of the connected access point
• Channel (Band) - Displays the channel.
11
Using SmartMU
Connected IP Network
To view the following details of the connected IP network, touch the down arrow next to Connected IP Network.
Figure 3 Connected IP Network
• Gateway - IP address of the network gateway
• DHCP Server - IP address of the DHCP server
• Lease Duration - Amount of time the IP address of the device is leased. The device renews the lease
before the lease duration expires.
• Netmask - Server subnet mask address
• DNS1 - Domain Name System 1 (DNS1) address
• DNS2 - DNS2 address.
12
Using SmartMU
Device Information
To view the following device information, touch the down arrow next to Device Info.
Figure 4 Device Info
• Device Product Name
• Device MAC
• Operating System.
13
Scan List
The Scan List main screen displays a list of BSSIDs and their corresponding SSIDs, RSSI, and channels. The first
row displays the currently connected BSSID, unless the connected SSID is filtered out using Select Filter
Options, or the device is not connected at all. All other rows are sorted and filtered according to the filter options.
See Filter Options on page 16.
Using SmartMU
To view the Scan List, touch >
Figure 5 Scan List
Scan List.
For each BSSID, the following displays:
• BSSID - MAC address of the access point BSSID
• RSSI - Received signal strength in dBm. The closer the dBm number is to zero, the stronger the signal.
• SSID - Name of an 802.11 wireless local area network (WLAN)
• Channel/Band - Channel and frequency band.
14
Using SmartMU
Scan Interval
Use Scan Interval to change the time interval between scans (range: 5 - 15 seconds, default: 5 seconds).
Figure 6 Monitor and Reports
To change the time interval between scans:
1. Touch > Scan List > > Scan Interval.
2. Use the slider to set the interval.
3. Touch OK.
15
Using SmartMU
Filter Options
From the Scan List screen, touch Select Filter Options to filter networks.
Figure 7 Filter Options
• Modify Filtering Options - Select to filter the Scan List using one of the following options:
• All SSID - Display BSSIDs of all SSIDs (default)
• Connected SSID - Display BSSIDs of only the connected SSID
• Filter by SSIDs - Touch to display a list of SSIDs. Select an SSID to enable or disable view of its
corresponding BSSIDs in the Scan List.
• Sort By - Select to sort the Scan List by Received Signal Strength (RSSI) (default), or Channel.
• Group by SSID - Select to group SSIDs with the same name together. SSIDs are listed in alphabetical
order.
16
Using SmartMU
Detailed Capabilities for BSSID
From the Scan List screen, touch a BSSID to display detailed capabilities.
Figure 8 Detailed Capabilities for BSSID
• AP/BSSID - Displays the MAC address of the access point BSSID.
• SSID - Displays the WLAN network name corresponding to the BSSID.
• AP MAC OUI - Displays the Organizationally Unique Identifier (OUI).
• Supported Bands - Displays the notation of the supported 802.11 standard for the associated 2.4 GHz or
5 GHz band.
A physical AP is typically dual-band, where each band of the AP has a unique BSSID identifier, so each
BSSID of the AP is listed as a unique item on the Scan List main screen.
• Beacon Params - Touch the down arrow next to Beacon Params to view the beacon interval.
• 11d Country, Power, Channels - Touch the down arrow to view details.
• QoS and Power Save - Touch the down arrow next to QoS and Power Save to view QoS and Power
Save information.
• Security - Touch the down arrow next to Security to view security WLAN information.
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