Yealink W59R User manual
Contents
Getting Started.............................................................................................5
Hardware Overview............................................................................................................................. 5
W59R Hardware....................................................................................................................... 5
Power LED Indicator.................................................................................................................6
Menu on the W59R.............................................................................................................................7
Main Menu................................................................................................................................ 7
Submenu...................................................................................................................................8
Returning to Idle Screen.......................................................................................................... 9
Screen and Icons................................................................................................................................ 9
Idle Screen................................................................................................................................9
Icons on the Idle Screen........................................................................................................ 10
Line Status Screen................................................................................................................. 10
Icons on the Calls Screen......................................................................................................10
Icons on the Line Status Screen............................................................................................11
Entering Characters...........................................................................................................................11
Setting the Input Modes......................................................................................................... 11
Entering Data on the W59R...................................................................................................11
| Contents | ii
Registering the Handset........................................................................... 12
Possible Reasons for Registration Failure........................................................................................ 12
Registering Handsets at the Base Station........................................................................................12
Selecting a System to Connect........................................................................................................ 12
Call Features.............................................................................................. 13
Placing Calls......................................................................................................................................13
Placing External Calls............................................................................................................ 13
Placing a Call from the Call History.......................................................................................14
Placing a Call from the Directory........................................................................................... 14
Speed Dial.............................................................................................................................. 14
Redial...................................................................................................................................... 15
Placing an Anonymous Call................................................................................................... 16
Calling Emergency Alarm Number......................................................................................... 17
Answering Calls.................................................................................................................................17
Answering a Call.....................................................................................................................17
Answering a Call When in a Call...........................................................................................17
Answering a Call Automatically.............................................................................................. 18
Disabling Call Waiting....................................................................................................................... 18
Silencing or Rejecting Incoming Calls.............................................................................................. 18
Silencing a Call.......................................................................................................................18
Rejecting a Call Manually.......................................................................................................19
Rejecting Anonymous Calls....................................................................................................19
Rejecting Calls with Do Not Disturb (DND)........................................................................... 19
Ending Calls...................................................................................................................................... 19
Muting/Unmuting Audio..................................................................................................................... 19
Holding and Resuming Calls.............................................................................................................20
Holding a Call......................................................................................................................... 20
Resuming a Held Call............................................................................................................ 20
| Contents | iii
Call Forward...................................................................................................................................... 20
Forwarding Incoming Calls..................................................................................................... 20
Transferring Calls...............................................................................................................................21
Performing a Blind Transfer....................................................................................................21
Performing a Semi-Attended/Attended Transfer..................................................................... 21
Conference Calls............................................................................................................................... 21
Local Conference....................................................................................................................22
Network Conference............................................................................................................... 22
Advanced Call Features............................................................................24
Call Park and Call Retrieve...............................................................................................................24
Parking or Retrieving a Call in the FAC Mode....................................................................... 24
Parking or Retrieving a Call in the Transfer Mode................................................................. 25
Retrieving a Call with a Retrieve Key.................................................................................... 25
Shared Call Appearance (SCA)........................................................................................................ 26
State Indicator of Shared Line............................................................................................... 26
Placing Calls on a Shared Line............................................................................................. 27
Answering Calls on a Shared Line.........................................................................................27
Placing a Call on Public Hold................................................................................................ 27
Placing a Call on Private Hold............................................................................................... 27
Retrieving a Held Call on a Shared Line............................................................................... 27
Barging in an Active Call on a Shared Line...........................................................................27
Pulling a Shared Call on a Shared Line................................................................................ 28
Voice Mail.......................................................................................................................................... 28
Setting the Voice Mail Code...................................................................................................28
Leaving Voice Mails................................................................................................................ 28
Listening to Voice Mails..........................................................................................................28
Directory..................................................................................................... 29
Local Directory...................................................................................................................................29
Adding Contacts..................................................................................................................... 29
Viewing Contacts.................................................................................................................... 29
Editing Contacts......................................................................................................................29
Deleting Contacts................................................................................................................... 30
Searching for Contacts........................................................................................................... 30
Shared Directory................................................................................................................................30
Adding Shared Contacts.........................................................................................................31
Editing Shared Contacts.........................................................................................................31
Deleting a Shared Contact.....................................................................................................31
Deleting All Shared Contacts................................................................................................. 31
Searching for Shared Directory Contacts...............................................................................31
Saving a Shared Contact to the Local Directory....................................................................32
Blacklist..............................................................................................................................................32
Adding a Blacklist Contact..................................................................................................... 32
Viewing Blacklist Contacts......................................................................................................32
Editing a Blacklist Contact......................................................................................................32
Deleting Blacklist Contacts..................................................................................................... 33
Remote Phone Book......................................................................................................................... 33
Searching for Remote Phone Book Contacts........................................................................ 33
Viewing Remote Phone Book Contacts................................................................................. 33
Saving a Remote Phone Book Contact to the Local Directory.............................................. 34
Call History.................................................................................................34
Call History Icons.............................................................................................................................. 34
Viewing History Records................................................................................................................... 34
Saving a History Record to Local Directory..................................................................................... 35
Saving a History Record to Blacklist.................................................................................................35
Deleting History Records.................................................................................................................. 35
Deleting a Call Record........................................................................................................... 35
Deleting All Call Records....................................................................................................... 36
Customizing Your Phone.......................................................................... 36
Turning Handset On.......................................................................................................................... 36
Turning Handset Off.......................................................................................................................... 36
Changing the Wallpaper....................................................................................................................37
Setting the Screen Saver..................................................................................................................37
Changing the Brightness...................................................................................................................37
Setting the Keypad Light................................................................................................................... 37
Changing the Language.................................................................................................................... 37
Time & Date...................................................................................................................................... 38
Setting the Time and Date Manually......................................................................................38
Changing the Time and Date Format.................................................................................... 38
Shortcuts............................................................................................................................................38
Supported Shortcuts...............................................................................................................38
Customizing the Shortcuts..................................................................................................... 39
Locking Your Handset....................................................................................................................... 39
Locking Handset Keypad........................................................................................................40
Unlocking Your Handset......................................................................................................... 40
Audio Settings............................................................................................40
Silent Mode........................................................................................................................................40
Switching on Silent Mode.......................................................................................................40
Switching off Silent Mode.......................................................................................................40
Adjusting the Volume.........................................................................................................................41
Setting the Ring Tone....................................................................................................................... 41
Setting the Ring Tone for the External Calls..........................................................................41
Setting the Advisory Tone................................................................................................................. 41
Setting the Vibrator........................................................................................................................... 42
Disabling the Noise Cancellation...................................................................................................... 42
Bluetooth.................................................................................................... 42
Enabling / Disabling the Bluetooth.................................................................................................... 42
Pairing Devices..................................................................................................................................43
Managing Paired Headsets............................................................................................................... 43
Editing Device Name of Your Phone................................................................................................ 43
Maintaining Your Phone............................................................................44
Investigating Warnings.......................................................................................................................44
Resetting the Handset.......................................................................................................................44
Appendix.....................................................................................................44
Appendix A- Menu Structure.............................................................................................................45
Appendix B - Input Modes and Characters...................................................................................... 45
Appendix C - Bluetooth Headset Compatibility List.......................................................................... 46
Getting Started
Before you use your phone, take some time to get familiar with its features and user interface.
• Hardware Overview
• Menu on the W59R
• Screen and Icons
• Entering Characters
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
• W59R Hardware
• Power LED Indicator
W59R Hardware
| Getting Started | 5
No. Item Description
1 Receiver Receives audio in receiver mode.
| Getting Started | 6
No. Item Description
2 Power LED Indicator Indicates call status, message status, and charging status.
3 Phone Screen Shows information.
4 Soft Keys Access the function directly. It depends on the operating situation.
5 Message Key Accesses the voice mail or missed call.
6 Speakerphone Key
7 Navigation Keys Scroll through information or options on the screen.
8 OK Key Confirms actions or enters the main menu.
9 On-hook Key/Power Key
10 Off-hook Key
11 Keypad Provides digits, letters, and special characters.
12 TRAN Key Transfers a call to another party.
13 Mute Key Toggles mute feature on or off.
• Switches among the receiver, headset, and handsfree modes.
• Answers an incoming call.
• Places a call in handsfree mode.
• Press briefly to return to the previous screen.
• Long press to return to the idle screen.
• Press to turn the handset on.
• Long press on the idle screen to turn the handset off.
• Cancels actions or ends a call.
• Rejects an incoming call.
• Answers an incoming call.
• Enters the redial calls list.
• Places a call in receiver or headset mode.
14 Microphone Picks up audio.
15 Speaker Outputs audio in handsfree mode.
16 Volume Key +/- Adjusts volume.
17 Emergency Alarm Button Long press 2 seconds to set off the emergency alarm.
Note: The settings for this button are configured on the DM where
the handset is registered. They cannot be set or changed on the
handset. Contact your adminstrator for more information on which
alarm type pressing the alarm button will initiate and whether it is
possible to terminate the alarm from the handset.
Power LED Indicator
LED Status Description
Solid red The handset is charging.
Fast flashing red (300ms) The handset is ringing.
Slowly flashing red (1s) The handset receives a voice mail or has a missed call.
LED Status Description
| Getting Started | 7
Off
The handset is powered off.
The handset is idle.
The handset is fully charged.
Menu on the W59R
The handset provides a variety of features that are grouped into the menu.
• Main Menu
• Submenu
• Returning to Idle Screen
Main Menu
No. Description
1 Menu item you selected.
No. Description
| Getting Started | 8
2
3 Soft key label.
• Entering the Main Menu
• Accessing the Main Menu Feature
Entering the Main Menu
You can enter the main menu to view the features.
Menu icon:
: Status—To view the status information of DM, handset, and line.
: Intercom—Not available in the multi-cell system.
: Voice Mail—To set and view voice mail(s).
: Call Features—To access the features of Call Forward, Do Not Disturb, Call
Waiting, Anon.Call Rejection, and Anonymous Call.
: Directory—To access the directory and manage the contacts.
: Settings—To personalize the setting of your handset.
: History—To access the call history list.
Procedure
Press the OK key when the handset is idle.
The main menus are displayed on the screen as icons.
Accessing the Main Menu Feature
After entering the main menu, you can use the navigation keys to access the desired menu.
Procedure
1. Press the OK key when the handset is idle.
The main menus are displayed on the screen as icons.
2. Press the navigation keys to select a different menu icon.
The name of the associated menu appears on the top of the screen.
3. Press OK to open the selected menu.
Note: You can only access Status and Settings if the handset is not registered to a base
station.
Submenu
The functions in the submenus are displayed as lists. You can open the submenu to access a function.
• Accessing a Submenu Feature
Accessing a Submenu Feature
After entering a certain menu, you can use the navigation keys to access the desired submenu.
Procedure
1. Press the up and down navigation keys to highlight the desired submenu.
2. Press OK to open the submenu.
3. Press the On-hook key or Back to return to the previous screen.
Returning to Idle Screen
Procedure
Long press the On-hook key to quickly exit the menu and return to the idle screen.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on
the phone's status.
• Idle Screen
• Icons on the Idle Screen
• Line Status Screen
• Icons on the Calls Screen
• Icons on the Line Status Screen
| Getting Started | 9
Idle Screen
The idle screen is made up of the signal strength, battery status, status bar, handset name, and soft keys.
The time & date is displayed in the middle of the screen.
• Signal Strength:
Weak to strong:
No reception:
• Battery Status:
Low to full:
Need Charging:
• Status Bar: Displays the feature status icons. The status icons are displayed when features are
activated.
• Handset Name: Displays the registered handset name.
• Soft Keys: The soft key labels on the screen directly above the soft keys show the functions available at
that particular moment.
Icons on the Idle Screen
By viewing the icons on the idle screen, you can easily get the current phone status, such as message
status.
Icons Description Icons Description
| Getting Started | 10
The ringer volume is 0 and the phone is
in the silent mode.
The phone has enabled the Call Forward
feature.
The keypad is locked.
The phone has new voice mails.
The phone has enabled the Do Not
Disturb (DND) feature.
Line Status Screen
The line status screen is made up of the line and line status.
When the handset is idle, you can press Line to enter the line status screen. The line status screen is
displayed below:
• Line: Display the corresponding line (display user name by default).
• Line Status: Display the icon of line status. The icon indicates the corresponding feature assigned to
the line.
Icons on the Calls Screen
By viewing the icons in the calls screen, you can easily get the current call status, such as audio output
mode status.
Icons Description Icons Description
Receiver Mode On Conference Call
Handsfree Mode On Contact
Call Hold Call Mute
Icons on the Line Status Screen
Each icon in the line status screen indicates the corresponding feature assigned to the line.
Icons Description Icons Description
Call Forward Do Not Disturb (DND)
Anonymous call rejection is enabled Anonymous call is enabled
Entering Characters
You can enter and edit data in the corresponding field using the keypad.
• Setting the Input Modes
• Entering Data on the W59R
Setting the Input Modes
The handset provides you with 12 input modes, and different input mode provides different characters. The
default input modes are Abc, 123, ABC and abc. You can enable the input modes used frequently.
| Getting Started | 11
Procedure
1. Go to OK > Settings > Display > Input Method.
2. Select the desired input mode and then select Change.
Related information
Appendix B - Input Modes and Characters
Entering Data on the W59R
The following table describes how to enter different characters using the keypad keys:
Task Action
Switch among input
modes.
Enter letters. Press a key one or more times (depending on what input mode you’re in) to
Enter special characters.
Press to switch among input modes.
The current input mode is displayed at the right bottom of the phone screen.
enter the possible characters that are displayed on the keypad key.
Press to enter the space character or the following special characters: _’ ”
= / \ ^ ; : , . - + * # § % & @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ ￡ $ | ~ ¤
Press :
• If it is in the uppercase (ABC), uppercase and lowercase (Abc) or
lowercase (abc) input modes, it will provide space character and the
following special characters: . , ? ! 0
• If it is in the numeric (123) input mode, it will only provide the digit 0.
• Long press the key to enter the character +.
Task Action
| Registering the Handset | 12
Delete the text.
Press or to position the cursor to the right of the text you want to delete,
and then press Delete to delete one character at a time or long press to
delete all characters.
Registering the Handset
You need to register your handset to the DECT manager (DM) if you want to use the basic functions of the
DECT multi-cell system.
• Possible Reasons for Registration Failure
• Registering Handsets at the Base Station
• Selecting a System to Connect
Possible Reasons for Registration Failure
Some scenarios may cause registration failure.
• Incorrect base PIN (check with your system administrator).
• Base station is out of range.
• Base station is not in registration mode.
Note: If registration was not successful, the phone screen will prompt you that the registration is
failed.
Registering Handsets at the Base Station
You can register the handset at a base station.
Procedure
Do one of the following:
• Press the Reg soft key on the handset to register quickly.
• Press OK > Register Handset and then select the desired base to register the handset.
• Go to OK > Settings > Registration > Register Handset and then select the desired base to register
the handset.
After registration, the handset prompts “Handset Subscribed”.
Note: The default base PIN is 0000.
Selecting a System to Connect
You can connect the handset to a desired system manually, or allow the handset to connect the registered
system with the greatest signal strength automatically.
Procedure
1. Go to OK > Settings > Registration > Select Base.
The phone screen displays all systems that the handset is registered to and the BestBase option.
2. Select the desired system or BestBase, and then press Select.
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else,
conduct a conference call and perform other basic call features.
• Placing Calls
• Answering Calls
• Disabling Call Waiting
• Silencing or Rejecting Incoming Calls
• Ending Calls
• Muting/Unmuting Audio
• Holding and Resuming Calls
• Call Forward
• Transferring Calls
• Conference Calls
| Call Features | 13
Placing Calls
After the handset is registered successfully, you can use your handset to place an external call.
The handset can keep 2 calls at one time at almost, one (associated with the audio) active and the other
one on hold.
• Placing External Calls
• Placing a Call from the Call History
• Placing a Call from the Directory
• Speed Dial
• Redial
• Placing an Anonymous Call
• Calling Emergency Alarm Number
Placing External Calls
You can place external calls on the handset. External calls based on the public telephone network require
the SIP lines.
• Placing an External Call
• Placing Multiple External Calls
Placing an External Call
Procedure
1. Enter the desired number using the keypad.
2. Press the OK key to dial out.
Placing Multiple External Calls
When you are in a call, you can hold your current call and place a new call.
Procedure
1. Select New Call.
2. Enter the contact number and press the OK key.
Note: You can select Options > Directory to select a contact from the directory to dial out.
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently placed,
answered, or missed.
Procedure
1. Press History.
2. Select the desired call list.
3.
Highlight a contact and press .
| Call Features | 14
Placing a Call from the Directory
You can place a call to a contact directly from your directory.
Procedure
1. Go to OK > Directory.
2. Select the desired directory.
3.
Highlight the desired contact and press .
If the selected contact has multiple numbers, highlight the desired number, and select OK.
Speed Dial
You can quickly dial a number by using a speed dial key without entering the directory.
• Assigning a Speed Dial Number
• Changing a Speed Dial Number
• Deleting a Speed Dial Number
• Calling a Contact Using a Speed Dial Key
Assigning a Speed Dial Number
You can assign a contact number as a speed dial number to the digit key. A maximum of 8 speed dial
numbers are allowed.
Before you begin
The assigned number should exist in the directory.
Procedure
1. Go to OK > Settings > Telephony > Speed Dial.
The phone screen displays all available speed dial keys (2-9).
2. Highlight the desired digit key, and then press Assign.
3. Select the desired contact from the directory.
4. Press OK to assign the number to the selected Speed Dial key.
If the selected contact has multiple numbers, select the desired number, select OK.
Changing a Speed Dial Number
You can change the current speed dial number to a new desired one.
Before you begin
The assigned number should exist in the directory.
Procedure
1. Go to OK > Settings > Telephony > Speed Dial.
2. Highlight an assigned Speed Dial key.
3. Select Options > Change.
4. Select a contact number from the directory.
5. Press OK to change the assigned speed dial number.
Deleting a Speed Dial Number
When you no longer use the speed dial number, you can delete it.
| Call Features | 15
Procedure
1. Go to OK > Settings > Telephony > Speed Dial.
2. Highlight the desired Speed Dial key.
3. Select Options > Clear Key.
Calling a Contact Using a Speed Dial Key
After you have assigned the speed dial number, you can place a call to a contact directly by pressing it.
Procedure
Long press the Speed Dial key when the handset is idle.
The number assigned to this Speed Dial key is dialed out.
Related tasks
Assigning a Speed Dial Number
Redial
You can redial a call from the redial list. The redial list stores the last twenty dialed phone numbers.
• Redialing a Number
• Redialing the Last Dialed Number
• Adding a Dialed Number to Local Directory
• Deleting a Redial Record
• Deleting All Redial Records
Redialing a Number
The handset keeps a record of all the placed calls. You can call the recently dialed phone number.
Procedure
1.
Press when the handset is idle to access the redial list.
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