Xerox WorkCentre 5019, WorkCentre 5021 User Guide

September 2012 702P00733

WorkCentre 5019/5021

User Guide

Microsoft, Windows, Windows Server, Windows XP, Windows Vista, and Windows 7 are trademarks or registered trademarks of Microsoft Corporation.

Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

Document version 1.0: May 2012

1 Before using the machine

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Available manuals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Using this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Organization of this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Safety notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Electrical safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Machine installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Operational safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Location of warning and caution labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10

Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Radio frequency emissions (Class A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Product safety certification (UL, CB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

About licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Libcurl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

FreeBSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

MD5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

Legal notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15

2 Environment settings

Supported environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Print feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Scan feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

USB interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Installing the print driver/scan driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Installing the print driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Installing the scan driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Uninstalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

3 Product overview

Machine components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Front, left side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Right side, rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Inside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Duplex automatic document feeder (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

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iii

Contents

Power source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Switching the power on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Switching the power off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Energy saver modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Entering the energy saver modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Exiting energy saver modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Machine status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Account modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Types of account modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Logging in to the machine in Single Account mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Logging in to the machine in Multiple Account mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

4 Loading paper

Paper types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Supported paper weights and sheet counts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Supported paper type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Unusable paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Storing and handling paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Loading paper in Trays 1 and 2 (optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Loading paper in the Bypass tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Changing paper size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Changing the paper size for Trays 1 and 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Setting the paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Setting the paper type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15

5Copy

Copying procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Placing the document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Setting advanced settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Entering the number of copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Starting the copy job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

Stopping a copy job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

WorkCentre 5019/5021

User Guide

Advanced copy settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Paper supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

Collate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11

Reduce/enlarge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12

Original size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13

Original type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Lighten/Darken. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15

ID card copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15

2-sided. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18

Pages per side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19

Sharpness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

Background suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

Erase frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

Auto rotation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

Managing the copy paper with accounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-22

Operations when using the copy feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-22

6Scan

Scanning procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Placing the document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Using the scan feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

Loading scan data using a PC-based application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Stopping the scan job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Contents

7Print

Major print driver functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2

Stopping the print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3

8Tools

System settings procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Entering System Administration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Changing the settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Exiting System Administration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

System administrator program list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4

Clock settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Account mode settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-8

Feature settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-11

9 Machine status

Printing reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

Checking the job counter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Checking consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

Checking the total number of impressions copied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4

WorkCentre 5019/5021 User Guide

Contents

10 Maintenance

Replacing consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1

Replacing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-3

Replacing the drum cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-7

Cleaning the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-9

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-9

Cleaning the document cover and document glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-9

Cleaning the document presser and narrow glass strip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10

Cleaning the document feeder rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-12

11 Problem solving

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-1

Machine problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-2

Image quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-6

Copying problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12

Unable to copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12

Copy output problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-13

Printer problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-16

Unable to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-16

Print output problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-16

Scan problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-18

Unable to scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-18

Unable to load scan data to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-18

Scan image quality problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-19

Error codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-21

Paper jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-29

E-1: Paper jam in left cover A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-30

E-2: Paper jam in one tray module cover B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-32

E-3: Paper jams in Tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-32

E-4: Paper jams in Tray 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-33

E-5: Paper jams in the Bypass Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-34

Document jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-36

12 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-1

Printable area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-5

Optional components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-6

Notes and restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-7

Notes and restrictions on the use of the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-7

Notes and restrictions on the use of the copy feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-8

Notes and restrictions on the use of the Print feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-8

Notes and restrictions on the use of the Scan feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-9

WorkCentre 5019/5021

User Guide

Before using the

machine

This chapter describes how to use this guide and provides safety and legal notices you should read before using the machine.

Preface

Thank you for selecting the WorkCentre 5019/5021 (hereafter referred to as "the machine").

This guide describes how to operate the machine and the precautions you should follow during operation. To get the most out of the machine and to use it effectively, be sure to read this guide before use.

This guide assumes that you have a basic knowledge of computer environments. For information on these environments, refer to the manuals provided with the computer and operating system.

After reading this guide, be sure to keep it handy for quick reference.

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Available manuals

User Guide (this guide) (Driver CD Kit)

The guide describes how to use the copy, print, and scan features as well as how to set the paper, perform everyday maintenance, make machine status settings, and perform troubleshooting.

Print Driver Help

The help describes print features and operations.

Guides for optional components

Optional components are available for this product. Optional components come with an installation procedure guide that provides information on how to set up the product and other details.

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User Guide

Before using the machine

Using this guide

This guide is intended for first time users of the machine. It describes the basic operations for the copy, print, and scan features.

Organization of this guide

This guide consists of the following chapters:

1 Before using the machine: Describes how to use this guide and provides license information.

2 Environment settings: Describes the environment required to operate the machine.

3 Product overview: Describes the names of the machine parts as well as basic operations, such as how to turn the machine on and off and how to use the energy saver feature.

4 Loading paper: Describes the types of paper and other media that you can use on the machine and how to load paper in a tray.

5 Copy: Describes the basic operation and features of the copy feature.

6 Scan: Describes the basic operations and features of the scan feature.

7 Print: Describes the basic printing operations.

8 Tools: Describes System Administration mode as well as how to change the default settings.

9 Machine status: Describes how to check the faults that occurred in the machine and to print various reports.

10 Maintenance: Describes how to replace consumables and to clean the machine.

11 Problem solving: Describes troubleshooting procedures to solve the problems with the machine.

12 Appendix: Describes the specifications of the machine, optional accessories, and cautions/restrictions.

Conventions

• The screen shots and illustrations used in this guide vary depending on the machine configuration and optional components installed. Some of the items in the screen shots may not be displayed or available depending on your machine configuration.

• The procedures in this guide may vary depending on the driver and utility software versions used.

• In this document, "Computer" refers to a personal computer or workstation.

• This guide uses Notes to call attention to important information and additional information on operations or features.

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Before using the machine

feed direction

• Orientation of documents or paper is described in this guide as follows:

, ,

Long Edge Feed (LEF)

, ,

Short Edge Feed (SEF):

LEF orientation Loading the document or paper in portrait

orientation when viewed from the front of the machine.

SEF orientation Loading the document or paper in

landscape orientation when viewed from the front of the machine.

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Before using the machine

Safety notes

Before using this product, read the safety notes carefully.

This product and recommended supplies have been tested and found to comply with strict safety requirements including safety agency approvals and environmental standards.

Note Any unauthorized alteration including an addition of new functions or connection to

external devices may not be covered by the product warranty. Contact your local Xerox representative for more information.

Follow all warning instructions marked on this product. The following symbols are used to indicate danger of personal injury or machine damage:

WARNING:

CAUTION:

Risk of severe or fatal injury if not followed strictly.

Risk of injury to user or damage to machine if not followed strictly.

Electrical safety

This product must be operated by a power source as indicated on the machine's data plate. Consult your local power company to check if your power source meets the requirements.

WARNINGS:

• Connect this product to a protective earth circuit.

• This product is supplied with a plug that has a protective earth pin. The plug fits only into an earthed electrical outlet. This is a safety feature. If the plug doesn't fit to the outlet, contact an electrician to replace the outlet to avoid risk of electric shock. Never use an earthed adapter plug to connect the product to the electrical outlet that has no earth connection terminal.

Improper connection of a grounding conductor may cause electric shock.

• Plug the power cord directly into a grounded electrical outlet. To prevent overheat and a fire accident, do not use an extension cord, a multi-plug adaptor or a multiple connector. Consult your local Xerox representative to check if an outlet is grounded.

• Connect this product to a branch circuit or an outlet that has larger capacity than the rated ampere and voltage of this product. See the data plate on the rear panel of this product for its rated ampere and voltage.

• Never touch the power cord with wet hands. It may cause electric shock.

• Do not place any object on the power cord.

• Always keep the plug connection free of dust. A dusty or damp environment may cause a minute electric current in a connector. It may generate heat and eventually cause a fire.

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Before using the machine

• To avoid the risk of electric shock and fire, use only the power cord supplied with this product or a cord designated by Xerox.

The power cord is for use with this product exclusively. Do not use it with any other product.

Do not damage or alter the power cord. Damage and alteration may generate heat and eventually cause electric shock or fire.

If the power cord is damaged or insulated wires are exposed, contact your local Xerox representative for a replacement. Do not use a damaged or uninsulated cord to avoid the risk of electric shock and fire.

CAUTIONS:

• When cleaning this product, always switch off and unplug it. Access to a live machine interior may cause electric shock.

• Do not plug in or unplug this product with the switch in the On position. Plugging and unplugging a live connector may deform the plug and generate heat, and eventually cause a fire.

• Hold the plug, not the cord, when unplugging this product, or it may damage the cord and cause electric shock or fire.

• Always switch off and unplug the machine when it is not used over weekends or long holidays. Failure to do so may cause deterioration of the insulation and eventually electric shock or fire.

• Once a month, switch off this product and check the following:

• the power cord is plugged firmly into an electrical outlet

• the plug is not excessively heated, rusted or bent

• the plug and electrical outlet are free of dust

• the power cord is not cracked or worn down

If you notice any unusual condition, switch off and unplug this product first and contact your local Xerox representative.

Machine installation

WARNING: Do not locate this product where people might step on or trip over the power cord.

Friction or excessive pressure may generate heat and eventually cause electric shock or a fire accident.

CAUTIONS:

• Never locate this product in the following places:

• Near radiators or any other heat sources

• Near volatile flammable materials such as curtains

• In the hot, humid, dusty or poorly ventilated environment

• In the place receiving direct sunlight

• Near cookers or humidifiers

• This product weighs 79.4 lbs./36 kg (Document Feeder Model). Always use a team of two persons to avoid mishandling or injury when lifting this product: one to hold the bottom of the folded

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WorkCentre 5019/5021

User Guide

Before using the machine

Bypass tray on the left side of the product and the other one to hold the handhold provided on the right side of the product. Never lift it by gripping any other areas. It will prevent you from dropping the product and getting back ache or injuries.

• Locate this product on a level and sturdy surface that can withstand its weight. Otherwise, if tilted, the product may fall over and cause injuries.

• Locate this product in a well-ventilated area. Do not obstruct the ventilation openings of the product.

Keep the minimum clearance indicated below for ventilation and access to the power plug. Unplug the product if an abnormal condition is noted.

With Duplex Automatic Document Feeder

1100.9

100595325.980

(Unit: mm)

100

569391

1460

400

WARNINGS:

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Before using the machine

• Do not tilt the product at an angle of more than 10 degrees. Otherwise, it may fall over and cause injury.

• Always lock the wheels of this product after installation. Otherwise, it may fall over or slide and cause injury

CAUTION: To bundle wires and cables, always use the cable ties and spiral tubes supplied by

Xerox.

Other notices

• To keep this product in a good performance and condition, always use it in the following environment:

Tem pe ra t u r e : 5 0

- 90° F (10 - 32° C)

Humidity: 35 - 85%

• When the product is left in a chilly room and the room is rapidly warmed up by heater, dew condensation may form inside the product and cause a partial deletion on printing.

Operational safety

WARNINGS:

• The operator's product maintenance procedures are described in the customer documentation supplied with this product. Do not carry out any other maintenance procedures not described in the documentation.

• This product is equipped with a safety feature that prohibits access to hazardous areas. The areas are isolated by covers or protectors that require a tool to remove. To prevent electric shock and injury, never remove these covers and protectors.

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User Guide

Before using the machine

CAUTIONS:

• Keep electrical and mechanical safety interlocks active. Keep the safety interlocks away from magnetic materials. Magnetic materials may accidentally activate the product and cause injury or electric shock.

• Do not attempt to remove paper that is deeply jammed inside the machine, particularly if it is wrapped around the fusing unit or the heat roller. Doing so may cause injury or burns. Switch off the product immediately and contact your local Xerox representative.

• Do not apply excessive force to hold a thick document on the document glass. It may break the glass and cause injury.

• Ventilate well during extended operation or mass copying. Inadequate ventilation may affect the office air environment with an ozone odor.

Provide proper ventilation to ensure a comfortable and safe environment.

Consumables

WARNINGS:

• Store all consumables in accordance with the instructions given on its package or container.

• Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for spills. Doing so increases the risk of fire and explosion from electric sparks igniting inside the vacuum cleaner. If you spill a large volume of toner, contact your local Xerox representative.

• Never throw a toner cartridge into an open flame. Remaining toner in the cartridge may catch fire and cause burn injury or explosion.

If you have a used toner cartridge no longer needed, contact your local Xerox representative for its disposal.

CAUTIONS:

• Keep drum cartridges and toner cartridges out of the reach of children. If a child accidentally swallows toner, spit it out, rinse mouth with water, drink water and consult a physician immediately.

• When replacing drum cartridges and toner cartridges, be careful not to spill the toner. In case of any toner spills, avoid contact with clothes, skin, eyes and mouth as well as inhalation.

If you get toner particles in your eyes, wash it out with plenty of water for at least 15 minutes until the irritation is gone. Consult a physician if necessary.

If you inhale toner particles, move to a fresh air location and rinse your mouth with water.

If you swallow toner, spit it out, rinse your mouth with water, drink plenty of water and consult a physician immediately.

• When removing the fusing unit, always switch it off first and wait for 40 minutes until it cools.

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Before using the machine

Caution label

Warning label

Location of warning and caution labels

Always follow all warning instructions marked on or supplied with this product.

WARNING: To avoid the risk of burn injury and electric shock, never touch the area with the "High

Temperature" or "High Voltage" indicators.

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User Guide

Before using the machine

Regulations

Radio frequency emissions (Class A)

This product has been tested and found to comply with the limits for a class A digital device, pursuant to International Standard for Electromagnetic Interference (CISPR Publ. 22) and Radiocommunication Act 1992 in Australia/New Zealand. These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial environment. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the customer documentation, may cause harmful interference to radio communications. Operation of this product in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense.

Changes and modifications to this product not specifically approved by Xerox may void the user's authority to operate this equipment.

Product safety certification (UL, CB)

This product is certified by the following agency using the safety standards listed.

Agency: TUV

Standard: IEC60950-1:ed. 2

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Before using the machine

Environment

For environmental protection and efficient use of resources, Xerox recycles returned toner cartridges to manufacture parts and materials, or for energy recovery.

Proper disposal is required for used toner cartridges and drum cartridges. Do not open toner cartridge containers. Return them to your local Xerox representative.

About licenses

This section describes information about licenses. Be sure to read it thoroughly.

Libcurl

Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder.

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Before using the machine

FreeBSD

This product contains the part of FreeBSD codes.

The FreeBSD Copyright

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

THIS SOFTWARE IS PROVIDED BY THE FREEBSD PROJECT "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FREEBSD PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The views and conclusions contained in the software and documentation are those of the authors and should not be interpreted as representing official policies, either expressed or implied, of the FreeBSD Project.

MD5

License to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function.

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Before using the machine

License is also granted to make and use derivative works provided that such works are identified as "derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing the derived work.

RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose.

It is provided "as is" without express or implied warranty of any kind.

These notices must be retained in any copies of any part of this documentation and/or software.

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User Guide

Before using the machine

Legal notice

Copying or printing certain documents may be illegal in your country. Fines or imprisonment may be imposed on those found guilty. The following are examples of items that may be illegal to copy or print in your country.

• Currency

• Banknotes and checks

• Bank and government bonds and securities

• Passports and identification cards

• Copyright material or trademarks without the consent of the owner

• Postage stamps and other negotiable instruments

This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel.

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Before using the machine

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User Guide

Environment settings

Local connection USB

Supported environment

This section describes the environment settings needed to use the machine's print and scan features.

Print feature

The machine can be connected directly to a computer for use as a local printer. Connect the machine to a computer with a USB cable.

Scan feature

The machine supports the scan feature using the USB interface connection.

This feature can be used to load scan data from a TWAIN-compatible or WIA-compatible application installed on a computer.

After specifying scanning conditions on your computer display, you can scan documents while checking the scan results on the preview screen.

For more information, refer to Loading scan data using a PC-based application on page 6-6.

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Environment settings

USB interface

The machine supports the USB 1.1/2.0 interface.

To connect the USB cable:

1. Press the power switch to the Off position to turn the power off.

Note Check that the machine status diagram display is off.

2. Connect a USB cable to the USB 1.1/2.0 interface connector.

3. Connect the other end of the USB cable to the computer.

4. Press the power switch to the On position to turn the power on.

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Environment settings

Installing the print driver/scan driver

Installing the print driver

To enable the machine to print, you must first install a print driver from the Driver CD Kit CD-ROM.

The CD-ROM contains the following print driver.

Print Driver Name Description

Xerox WorkCentre XXXXX Click Print Driver in the Main menu of the Driver CD Kit to start

the installation. The standard print driver. Converts the data created by the

application software to images before sending them to the printer.

XXXXX: Displayed as either "5019" or "5021," depending on the model of your machine.

To install the print driver, follow the instructions provided in the CD-ROM Documentation (HTML) included on the CD-ROM.

Installing the scan driver

A direct USB connection to a computer lets you load scanned data from the machine directly to the computer.

The Driver CD Kit CD-ROM comes with the TWAIN-compatible and WIA-compatible scan driver.

Application Description

TWAIN-compatible and WIAcompatible scan driver

To install the scan driver, follow the instructions provided in the CD-ROM Documentation (HTML) included on the CD-ROM.

Be sure to restart the computer immediately after installing the scan driver.

Click Scan Driver in the Main menu on the Driver CD Kit to start the installation.

This feature can be used to load scan data from a TWAINcompatible or WIA-compatible application installed on a computer.

The supported applications are 32-bit only. For more information, refer to Loading scan data using a PC-

based application on page 6-6.

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Environment settings

Uninstalling

Uninstalling the print driver

To uninstall the print driver, use the uninstallation tool on the Driver CD Kit CD-ROM. Follow the instructions provided in the CD-ROM Documentation (HTML) included on the CD-ROM.

Uninstalling other software

To uninstall other software installed from the Driver CD Kit CD-ROM, see the application's Readme file. Readme files can be displayed from the Product Information (HTML) on the CD-ROM.

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Product overview

This chapter lists the name of each machine component, and describes basic operations such as how to turn the power on/off and use the control panel.

Machine components

This section describes the machine components and their features.

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Product overview

Front, left side

No. Component Description

1 Document cover Holds the document in place.

2 Document glass Place the document in the machine.

3 Control panel Contains the buttons, LED indicators, and machine status diagram

used for operations. For more information, refer to Control panel on page 3-10.

4 Center tray Copies and prints are delivered here, facing down.

5 Front cover Open this cover to replace consumables.

6 Tray 1 (standard tray) Load paper here.

7 Tray 2

(One Tray Module) (Optional)

8 Stand Mounts the machine on the floor. Contains storage space for paper.

9 Locking casters Locks the wheels of the machine. Lock these casters after moving the

10 One tray module cover B Open this cover to remove any jammed paper from Tray 2.

3-2

Optional tray. Load paper here.

This stand is available when the One Tray Module is installed.

machine to its installation site.

WorkCentre 5019/5021

User Guide

No. Component Description

11 Bypass tray Load paper here. The tray can be extended.

12 Left cover A Open this cover to remove any jammed paper.

When the machine works properly, this cover is locked. To open this cover, make sure to exit Sleep mode and turn the machine's power off.

Right side, rear

Product overview

No. Component Description

1 Power switch Switches the power of the machine on and off.

For more information, refer to Power source on page 3-6.

2 Power cord connector Connects the power cord.

3 Adjusting foot Prevents the machine from toppling over. Move the machine to its

installation site and then rotate this adjuster in clockwise direction until it touches a floor.

4 USB 1.1/2.0 interface

connector (Type B)

WorkCentre 5019/5021 User Guide

Connect a USB 1.1/2.0 cable.

3-3

Product overview

Inside

No. Component Description

1 Toner cartridge Contains toner (the powder used to form the image).

2 Drum cartridge Contains photoconductors.

3 Fusing unit Fuses toner on paper.

Do not touch this unit as it is extremely hot.

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User Guide

Duplex automatic document feeder (optional)

5 6

No. Component Description

1 Document feeder cover Open this cover to remove any jammed paper.

2 Inner cover Open this cover to remove any jammed paper.

3 Document guides Aligns the edges of documents.

Product overview

4 Document feeder tray Load documents here.

5 Document stopper Prevents outputs from falling off.

6 Document output tray Outputs are delivered here.

7 Narrow glass strip Scans the loaded documents.

Note In this guide, the duplex automatic document feeder is referred to as the "document

feeder."

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Product overview

Power source

Switching the power on

The following describes how to switch the power on.

The machine takes approximately 30 seconds to warm up and to be ready to copy or print after the power is turned on. It may take slightly longer than normal depending on the device configuration.

Switch the power off at the end of the day or when not using the machine for an extended period of time.

1. Press the power switch to the On position to switch the power on.

Notes

• While the machine is warming up, the machine status diagram displays as shown in the

right image. The machine is not accessible while it’s warming up

• Make sure that the power cable is connected to the machine and the wall outlet

properly..

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Switching the power off

Notes

• Do not switch the power off in the following situations. If the power is switched off, the

processing data may be erased.

• While data is being received

• While a job is being printed

• While a job is being copied

• While a job is being scanned

• When switching the power off, wait 5 seconds after outputs have been delivered.

• When powering the machine on after it has been switched off, wait 10 seconds after the

display goes off.

1. Before switching the power off, make sure that the machine has completed all copy or print jobs. Then, make sure that the Data indicator does not light up.

2. Press the power switch to the Off position to switch the power off.

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Energy Saver button

Energy saver modes

The machine is installed with the energy saver feature that will automatically cut off the electricity to the machine if no copy or print data is received for a certain duration.

There are two energy saver modes: Low Power mode and Sleep mode.

Low Power mode

The machine's power is not turned off completely in Low Power mode. Instead, this mode creates a balance between low power consumption and short warm-up time by controlling the temperature of the fusing unit to a level midway between the power off temperature and the "Ready" temperature.

Sleep mode

Sleep mode minimizes power consumption by shutting off the power to all components except the controller. Warm-up time in Sleep mode is longer than in Low Power mode.

Entering the energy saver modes

The display of the machine status diagram goes off, and the Energy Saver button on the control panel lights up when the machine is in an energy saver mode.

You can set the length of time to wait until the machine enters Low Power/Sleep mode.

Low Power mode is set to 1 min. and Sleep mode to 1 min. at the time of factory shipment. If the machine is left idle for 1 minute, it switches to Low Power mode and then to Sleep mode if left idle for another minute after that.

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You can set the amount of time the machine waits before entering Low Power mode from 1 to 60 minutes, and the amount of time the machine waits before entering Sleep mode from 1 to 239 minutes.

Note The life of the fusing unit is largely influenced by power distribution time on the machine.

Setting the amount of time the machine waits before activating the energy saver feature to a long value will keep the machine's power on longer, and the fusing unit may have to be replaced more often. It may cause an early replacement of the fusing unit of the machine. For more information, contact our Customer Support Center.

For more information on how to set the time interval for Low Power mode and/or Sleep mode, refer to System settings on page 8-5.

Exiting energy saver modes

The following describes how to deactivate an energy saver mode.

The energy saver mode is exited and the Energy Saver button light goes off in the following instances:

Exiting Low Power mode

• Receiving a job

• Pressing the Energy Saver button

• Entering System Administration mode from a computer

Exiting Sleep mode

• Receiving a job

• Pressing the Energy Saver button

• Entering System Administration mode from a computer

• Pressing any button on the control panel

• Taking out or putting in a tray

• Opening or closing the document cover

• Opening or closing any cover of the machine

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Control panel

The names and functions of the control panel's components are described below.

No. Component Description

1 2 Sided button Press this button to select 1 Sided or 2 Sided copying.

Normally, the icon is off (1 Sided → 1 Sided). The selection moves to the right from Off (1 Sided → 1 Sided) → 1 Sided → 2 Sided → 2 Sided → 2 Sided → 2 Sided → 1 Sided every time the button is pressed. As you press the button when 2 Sided → 2 Sided is selected, the indicator light goes off again.

For more information, refer to 2-sided on page 5-18.

2 ID Card Copy button Press this button to use the ID Card Copy feature.

While the ID Card Copy feature is selected, the button is lit. For more information, refer to ID card copy on page 5-15.

3 Original Size button Press this button to specify the scanning size and orientation for using the

document glass. When the document is placed on the document feeder, the scanning size is

set automatically. The scanning size changes on the machine status diagram every time that

the button is pressed. For more information, refer to Original size on page 5-13.

4 Numeric keypad Press these numeric buttons to enter numbers, such as the total number of

copies.

5 Log In / Out button Press this button to enter or exit System Administration mode. The Log

In/Out button is lit in System Administration mode. For more information, refer to Entering System Administration mode on

page 8-2.

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No. Component Description

6 Energy Saver button Press this button to enter an energy saver mode when the machine is not in

use. The button lights up. Press the Energy Saver button to exit an energy saver mode. For more information, refer to Energy saver modes on page 3-8.

7 Stop button Press this button to cancel a current job or errored job.

8 Clear All button Press this button to reset the displayed settings of each feature to default

values or to clear the numbers entered. The settings return to the same condition as when the machine is powered on.

9 Start button Press this button to start scanning documents or to confirm the value of

each setting.

10 Error indicator Blinks when a system error occurs.

Lights when an error other than a system error (such as paper jam or out of paper) occurs in the machine.

11 Data indicator Blinks while the machine is sending or receiving data.

12 Last Original button Press this button when the last document has already been scanned.

This button blinks while the machine is scanning a document and lights up while the machine is waiting for the next document to scan.

13 C (Clear) button Press this button to delete one numeric value that you have entered.

14 Paper Supply button Press this button to select a tray to use.

The tray indicator next to the selected tray moves to the next tray on the machine status diagram every time the button is pressed.

For more information, refer to Paper supply on page 5-10.

15 Size (Press 2sec) button Press this button to select the size and the orientation of paper loaded in

the selected tray. The paper size and orientation changes on the machine status diagram

every time the button is pressed. For more information, refer to Setting the paper size on page 4-13.

16 Status Machine Diagram

(mimic)

Displays error locations, machine status, and other settings. For more information, refer to Machine status on page 3-13.

17 Reduce/Enlarge button Press this button to select a zoom ratio.

The Reduce/Enlarge indicator next to a fixed zoom ratio moves to the next zoom ratio and the zoom ratio changes on the machine status diagram every time the button is pressed.

For more information, refer to Reduce/enlarge on page 5-12.

18 Variable Zoom R atio

button

Press this button to specify the zoom ratio within the range of 25 to 400% in 1% increments.

The zoom ratio increases every time the button is pressed. For more information, refer to Reduce/enlarge on page 5-12.

19 Ton er S ave r i c on The indicator of the Toner Saver icon is lit in toner saver mode.

For more information, refer to Lighten/Darken on page 5-15.

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No. Component Description

20 Lighten/Darken button Press this button to select a copy density level or toner saver mode.

The selection moves to the right on the machine status diagram every time the button is pressed.

When the button is pressed while the rightmost icon (toner saver mode) is lit, the selection moves back to the leftmost icon.

For more information, refer to Lighten/Darken on page 5-15.

21 Original Type button Press this button to select a document type of the document.

The selection moves to the right every time the button is pressed. For more information, refer to Original type on page 5-14.

22 Collated button Press this button to set collate when copying multiple copies.

The selection switches between sorting and stacking every time the button is pressed.

When documents are set in the document feeder, this feature is automatically enabled.

For more information, refer to Collate on page 5-11.

23 Pages per Side button Press this button to use the Pages per Side feature.

Normally, the light is off (Off). The selection moves to the right from Off (disabled) → 2-up → 4-up every time the button is pressed. When the button is pressed while 4-up is lit, the light goes off again.

When 2-up or 4-up is selected, the scanning size and orientation that matches the paper size are displayed on the original size display area of the machine status diagram.

For more information, refer to Pages per side on page 5-19.

Note Some buttons are not available on some models. If you add certain options, you will be able

to use them. For more information, contact our Customer Support Center.

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32 4

Machine status

The Status Machine Diagram (mimic) consists of the following contents to display the machine status.

This section provides detailed description of each indicator on the machine status diagram (mimic).

No. Component Description

1 Reduce/Enlarge indicator Indicates the selected zoom ratio.

2 Document indicator This indicator is lit when a document is placed in the document feeder or a

document jam occurs.

3 Reduce/Enlarge display area Displays the specified zoom ratio within a range of 25 to 400%.

When automatic detection is selected, “Aut” is displayed.

4 Tot a l C op y di sp la y ar ea Displays the total number of copies.

5 Original Size display area Displays the scanning size and orientation that are specified with the

WorkCentre 5019/5021 User Guide

Also displays the total number of copied pages, User ID/System Administrator ID, program number, and job type (Prt for Print, Scn for Scan, and Err for Error).

Also displays a program number or an error code.

Original Size button when the document glass is used. When the document is placed in the document feeder, automatic detection is automatically set and “Aut” is displayed.

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No. Component Description

6 Paper Size display area Displays the size and the orientation of the paper loaded in the selected

tray. When automatic detection is selected for the selected tray, Aut is displayed.

7 Tray indicators Indicates the selected tray.

When automatic detection is set for the selected tray, all tray indicators are lit.

Also indicates the tray where the paper jam occurred.

Icons

This section describes icons that may appear in the machine status diagram.

Toner Cartridge The icon blinks when the toner cartridge needs to be replaced

immediately. Replace the toner cartridge with a new one. The error code J-1 appears in the display.

For information on how to replace the toner cartridge, refer to

Replacing the toner cartridge on page 10-3.

Drum Cartridge This icon lights when the drum cartridge needs to be replaced in

the near future. Prepare a new drum cartridge. No error code is displayed at this point.

The icon blinks when the drum cartridge needs to be replaced immediately. Replace the drum cartridge with a new one. An error code, J-4, J-7, J-8, or J-9, appears on the machine status diagram.

For information on how to replace the drum cartridge, refer to

Replacing the drum cartridge on page 10-7.

Paper Tray Empty This icon lights when a tray runs out of paper.

Paper / Document Jam

Error This icon lights when an error occurs such as a tray problem, the

This icon lights when a paper or document jams in the machine. Check the error code that appears on the machine status diagram. Refer to Paper jams on page 11-29 or Document jams on page 1136, and follow the appropriate procedure to remove the jammed paper or document.

toner cartridge runs out of ink, and the drum cartridge expires.

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Area - blinking

When a paper/document jam occurs or any cover is open, the notification area blinks as shown below.

Front cover Left cover A One tray module

cover B

Tray 2 Bypass tray Document feeder

When any paper or document jam occurs, will also appear.

Tray 1

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Account modes

This section describes three different account modes that the machine offers to manage accounts effectively for copy jobs, and how to log in to the machine.

Typ es of acco unt m odes

You can select one of the following account modes in the system settings: No Account mode, Single Account mode, or Multiple Account mode.

For information on how to select an account mode in the system settings, refer to Account mode

settings on page 8-8.

No Account mode

No password is set on the machine in the No Account mode, allowing all users to execute any jobs.

Single Account mode

A single password is set on the machine in the Single Account mode. Only those who have the password can execute copy jobs on the machine.

Note Password entry is not required for print jobs or scan jobs.

Multiple Account mode

Up to 10 user accounts are set on the machine in the Multiple Account mode. You can set a desired password for each user account. Users are required to enter their account number and password to log in to the machine. The system administrator can set the copy job limit on each user account, and also review the total number of copies made by each account.

Note Password entry is not required for print jobs or scan jobs.

Logging in to the machine in Single Account mode

When the machine is in Single Account mode, “_ _ _ _ _ _” appears in the machine status diagram.

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Numeric keypad

Start button

For information on how to select an account mode in the system settings, refer to Account mode

settings on page 8-8.

1. Enter a password using the numeric keypad.

Note The password is the same as the system administrator’s password used for entering System

Administration mode from the control panel. For information, refer to Entering System

Administration mode on page 8-2.

For security reasons, as you enter each digit of the password, a hyphen appears in the display instead of the actual number you entered.

2. Press the Start button to confirm the entered password.

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If the entered password is correctly, the machine enters Copy mode, and “1” appears in the display.

The Log In/Out button remains lit while you are logged in to the machine.

Notes

• You do not need to log in to the machine for a scan job or print job.

• To log out, press the Log In/Out button again.

Logging in to the machine in Multiple Account mode

When the machine is in Multiple Account mode, “Id _ _ ” appears blinking in the machine status diagram.

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Numeric keyp ad

Start button

For information on how to select an account mode in the system settings, refer to Account mode

settings on page 8-8.

1. Enter an account number using the numeric keypad.

The account number you entered appears in the display.

2. Press the Start button to confirm the number.

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Numeric keyp ad

“_ _ _ _ _ _” appears in the machine status diagram.

3. Enter the password that corresponds to the account number that you just entered using the numeric keypad.

For security reasons, as you enter each digit of the password, a hyphen appears in the display instead of the actual number that you entered.

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Start button

4. Press the Start button to confirm the password.

If the password is correct, the machine enters Copy mode, and “1” appears in the display.

The Log In/Out button remains lit while you are logged in to the machine.

Notes

• You do not need to log in to the machine for a scan job or print job.

• To log out, press the Log In/Out button again.

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Loading paper

This chapter describes the paper that can be used with the machine, precautions when handling paper, and how to load paper in trays.

Paper types

To achieve optimum machine performance, use only paper types recommended by Xerox. Use of nonrecommended paper types may result in paper jams, lower print quality, malfunctions, or damage to the machine.

If you wish to use paper other than the paper recommended by Xerox, contact our Customer Support Center.

Notes

• Do not use conductive paper such as origami paper, carbonic paper, or conductively-

coated paper. When a paper jam occurs, it may short-circuit the machine and eventually cause a fire.

• Moisture generated by water, rain, or vapor may cause the printed images to fade. For

more information, contact our Customer Support Center.

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Loading paper

Supported paper weights and sheet counts

Paper tray Basis weight/Ream weight Loadable quantity

Tray 1 (standard) 60 to 90 gsm

Ream weight: 51.6 - 77.4 kg

Tray 2 (one tray module (optional))

Bypass tray 60 to 110 gsm

60 to 90 gsm Ream weight: 51.6 - 77.4 kg

Ream weight: 51.6 - 94.6 kg

*1 When using 80 gsm paper

When using Xerox standard paper

Notes

• Paper jams may result if you attempt to print on a different paper type or size than the

type or size selected in the print driver, or from a tray that does not support the loaded paper. Select the correct paper size, type, and tray to ensure successful printing.

• Basis weight is the weight of one sheet of paper of 1 m

• Ream weight is the weight of 1,000 sheets of duodecimo size (788 × 1,091 mm) paper.

Supported paper sizes:

• Maximum: A3, 11 × 17"

• Minimum: Tray 1 and 2: B5, Bypass tray: A5, 5.5 × 8.5"

in size.

250 sheets * (Up to 27 mm)

500 sheets * (Up to 54 mm)

100 sheets * (Up to 10 mm)

Duplexing (2-sided printing)

The following paper types are supported for automatic duplexing:

• Lightweight (60 to 63 gsm)

• Plain (64 to 90 gsm)

• Heavyweight (91 to 110 gsm) *Bypass tray only

Supported paper type

Standard paper

When printing or copying on commonly used paper (plain paper), use paper meeting the standards described below. To copy or print as clear as possible, we recommend the following standard paper.

Paper name

P paper 64 Plain Tough plain paper suitable for internal

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Basis weight (gsm)

Paper type

Notes/countermeasure

documents at the office.

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Semi-standard paper

In addition to the standard paper, the following paper also can be used.

Loading paper

Paper name

Colotech + 90 Plain Before copying or printing, fan the paper well

Laserprint 80 Plain —

Performer 70 Plain Before copying or printing, fan the paper well

Business 80 Plain Before copying or printing, fan the paper well

Express 70 Plain —

Performer + 75 Plain —

Business + 70 Plain —

DocuPaper 70 Plain —

Basis weight (gsm)

80 Plain

80 Plain —

Paper type

Notes/countermeasure

and reload it in the tray.

Professional 80 Plain —

Colotech Idol 80 Plain —

Premier 80 Plain —

Xplore 70 Plain Before copying or printing, fan the paper well

and reload it in the tray.

Xcite 80 Plain Before copying or printing, fan the paper well

and reload it in the tray.

Xceed 70 Plain —

80 Plain —

ASTRO EXTRA 70 Plain —

80 Plain —

Xpress 70 Plain —

Xtra 75 Plain —

80 Plain —

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Loading paper

Paper name

ECO Enviroguard Paper

Explorer 70 Plain —

A-paper 75 Plain —

H-paper 80 Plain —

Vell u m Paper 80 Plain —

Diplomat 80 Plain —

PAPER ONE COPIER PAP ER

Colour Impression 90 Plain —

PaperOne 80 Plain —

XeroxOne 80 Plain —

X'treme Platinum 80 Plain —

Basis weight (gsm)

75 Plain —

80 Plain —

70 Plain —

Paper type

Notes/countermeasure

Attitude 70 Plain —

PerfectPrint 80 Plain —

LQ-PAPER 80 Plain —

Horizon 70 Plain —

80 Plain —

Office 70 Plain —

80 Plain —

Paper One (Package: Blue)

80 Plain —

Usable paper

In addition to the standard/semi-standard paper, the following paper also can be used.

Paper name

DocuPaper Black 70 Plain —

Laserprint 80 Plain —

Basis weight (gsm)

Paper type

Notes/countermeasure

Green Wrap (Recycle) 80 Plain —

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Loading paper

Paper name

Recycled Pure+ (Recycle) 80 Plain —

Performa Plus 70 Plain —

Colotech Idol 100 Heavy-

Recycled Supreme (Recycle)

K-paper 75 Plain —

J Paper 82 Plain —

JD Paper 98 Plain —

PAPER ON E A ll Pu r p ose 80 Plain —

DOUBLE A 80 Plain —

XEROX ONE 80 Plain —

WARRIOR 70 Plain —

Performer 80 Plain Before copying or printing,

Basis weight (gsm)

80 Plain —

Paper type

weight

Notes/countermeasure

—

fan the paper well and reload it in the tray.

Professional 80 Plain —

Xerox Undertones Several Colours

Recycled Pure (Recycle) 80 Plain —

Colotech+ 90 Plain —

Van Hawk paper 70 Plain —

PaperOne 70 Plain —

RECYCLE PAPER SHIH-TZU

Double A 80 Plain —

Roxy Paper 80 Plain —

Qinghe (Recycle) 80 Plain —

80 Plain —

100 Heavy-

weight

80 Plain —

70 Plain —

—

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Loading paper

Paper name

Star (Package: Orange) 70 Plain —

Star 80 Plain —

Basis weight (gsm)

Paper type

Notes/countermeasure

Unusable paper

Using paper not recommended by Xerox may cause a paper jam or machine malfunction. Use paper recommended by Xerox.

Storing and handling paper

Please keep the following points in mind when storing paper

• Store paper inside a cabinet or other dry place. Paper that has absorbed moisture can result in paper jams and lower image quality.

• After opening a package of paper, wrap and store any remaining paper. We recommend that you store remaining paper in moisture prevention packets.

• Store paper on a flat surface to prevent bends or warping.

Please adhere to the following points when loading paper in a tray

• Align the stack of paper neatly before loading it in a tray.

• Do not use creased or wrinkled paper.

• Do not use warped or curled paper.

• Do not load paper of mixed sizes together into a tray.

• Take care not to touch the print side. Oils from your skin could adhere to the print media, which could affect printing quality. If unavoidable, be sure to use a finger cot, gloves, or other means to cover your fingers before touching the print media.

• LEF is recommended for heavyweight media feeds from the Bypass tray. If a misfeed occurs, please apply an intentional upper curl to the leading edge of the paper.

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Loading paper

Automatic tray selection

Loading paper

When processing a print job, specify the settings in the print driver Select under Paper Tray in the Paper/Output tab. The machine automatically selects a tray to match the specified document size and orientation. This function is called automatic tray selection.

When processing a copy job, select Aut by pressing the Paper Supply button.

The automatic tray selection function selects the trays in order from Tray 1 > Tray 2 in cases where more than one paper tray contains paper with the same size and orientation.

Notes

• The Bypass tray cannot be selected with automatic tray selection.

• Tray 2 is an optional component.

• When the machine runs out of paper during copying or printing, select the tray

containing the paper of the same size and orientation that was being used for copying or printing, and continue copying or printing (auto tray switch feature).

's screen by selecting Auto Paper

Loading paper in Trays 1 and 2 (optional)

When the machine runs out of paper during copying or printing and an error code is displayed on the machine status diagram, add paper to the tray. Copying or printing automatically resumes when paper is added.

Note Fan the paper well before loading it in the tray. This prevents pages from sticking to each

other and reduces paper jams.

For information on how to change the paper size and orientation in a tray, refer to Changing the

paper size for Trays 1 and 2 on page 4-11.

1. Pull out the tray until it stops.

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Loading paper

Notes

• While the machine is copying or printing, do not pull out the tray that the job uses.

• To prevent paper jams or loading errors, do not load different sizes or types of paper on

top of any remaining paper in a tray.

• Pulling out all the trays at once could cause the machine to tilt or fall, causing injury..

2. For Tray 1, push down the metal plate to the bottom of the tray.

3. Load the paper with the side to be copied or printed facing up. Align the leading edge of the paper with the left side of the tray.

Notes

• Do not load paper above the maximum fill line. Doing so could cause paper jams or

machine malfunctions.

• Do not place any paper or objects in the empty space on the right side of Tray 1 or 2.

Doing so could cause paper jams or machine malfunctions.

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Loading paper

4. Push the tray in gently until it stops.

Notes

• When pushing the tray in, do it slowly. Pushing the tray with too much force could cause

machine malfunctions.

• Push the tray in all the way until it stops to prevent paper jams.

Loading paper in the Bypass tray

When printing or copying on the paper that cannot be set in Tray 1 or 2, use the Bypass tray.

For printing, specify the settings on the Paper/Output tab using the print driver. Also specify the type of paper to be loaded.

Notes

• To prevent paper jams or loading errors, do not remove paper from its packaging until

needed.

• Fan the paper well before loading it in a tray. This prevents the pages from sticking to

each other and reduces paper jams.

1. Open the Bypass tray.

Note If necessary, pull out the extension tray. Pull out the extension tray gently.

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Loading paper

2. Load paper with the side to be copied or printed on facing down, inserting the paper until its edge lightly touches against the paper feed entrance.

Notes

• Do not load mixed paper types in a tray.

• Do not load paper above the maximum fill line. Doing so could cause paper jams or

machine malfunctions.

• The machine may not be able to feed or create the desired print quality for some types

of heavyweight paper.

3. Gently align the paper guides to the loaded paper.

4. Execute the copy or print operation.

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Changing paper size

This section describes how to change paper size in Trays 1 and 2.

Notes

• Do not load mixed paper sizes into a tray.

• When you change the size and orientation of paper in a tray, change the paper size

setting to match the paper size. For more information on how to change the paper size and orientation settings, refer to Setting the paper size on page 4-13.

Changing the paper size for Trays 1 and 2

1. Pull out the tray until it stops.

Loading paper

Notes

• While the machine is copying or printing, do not pull out the tray that the job uses.

• To prevent paper jams or loading errors, do not load different sizes or types of paper on

top of any remaining paper in a tray.

2. Remove any paper loaded in the tray.

3. For Tray 1, push down the metal plate to the bottom of the tray.

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Loading paper

4. While pinching the two paper guide levers, move them to the edges of the paper.

5. Load the paper with the side to copy or print on facing up. Align the leading edge of the paper with the left side of the tray.

Note Do not load paper above the maximum fill line. Doing so could cause paper jams or

machine malfunctions.

6. Push the tray in gently until it stops.

Notes

• When pushing the tray in, do it slowly. Pushing the tray with too much force could cause

machine malfunctions.

• Affix the paper size label to the front of the tray.

7. Set the paper size setting.

Refer to Setting the paper size on page 4-13.

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Loading paper

Paper Supply button

Size (Press 2sec) button

Setting the paper size

This section describes how to set the paper size and orientation for Trays 1 and 2.

After you load paper, make sure to set the size and orientation of the paper loaded into the tray.

Note You cannot change the setting while the machine is processing a job.

1. Press the Paper Supply button to select a tray where the paper you will specify the paper size and

orientation is loaded.

In the machine status diagram, the tray indicator lights up on the selected tray, and its paper size and orientation are displayed on the paper size display.

2. Press and hold the Size (Press 2sec) button for more than 2 seconds until the paper size in the

paper size display area starts blinking.

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Loading paper

The paper size in the paper size display area blinks and the machine enters paper size setting mode.

3. Press the Size (Press 2sec) button to select the size and orientation of the paper loaded in the

selected tray.

The selected paper size and orientation are displayed in the machine status diagram.

The Start button lights up blinking during the settings.

4. Press the Start button to confirm the settings.

To exit paper size setting mode without saving the settings, press the Clear All button or the Stop button.

Note Be sure to press the Start button. Otherwise the settings of paper size and orientation are

canceled and remain the previous settings.

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Loading paper

Setting the paper type

This section describes how to set the type of paper loaded in tray.

The paper type is set to standard type as default. When loading a different type of paper into a tray, change the paper type setting according to the type of paper loaded in the tray to keep the print quality.

Refer to Supported paper type on page 4-2.

1. Enter System Administration mode.

Refer to Entering System Administration mode on page 8-2.

2. Press the program number of the tray that you want to confirm.

Program number Item

500 Tray 1

501 Tray 2

502 Bypass tray

The current value is displayed.

3. Press the Size (Press 2sec) button to start changing the setting.

4. Enter the program number of the paper type that you want to set, and press the Start button.

Program number Item

0 Normal

2 Heavyweight

5 Lightweight

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Loading paper

After the entered program number blinks twice, the new setting is confirmed.

5. After you confirm the setting, press the Log In/Out button and exit System Administration mode.

Note When you exit System Administration mode, the Log In/Out button light goes off.

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Copy

Copying procedure

This section describes the basic copy procedures.

Placing the document

The following two methods are available to load documents:

Document feeder

•Single sheet

• Multiple sheets

Document glass

•Single sheet

• Bound documents, such as book

Note The document feeder is not available for some models. An optional component is required.

Contact your local Xerox representative.

Document feeder

Supported document sizes

You can place documents of the standard sizes in the document feeder.

When a document is placed in the document feeder, the machine detects the document size automatically. The following standard size documents are detected automatically: A5 , A4 , A4 , A3 , B5 , B5 , B4 , 8.5 × 11" , 8.5 × 11" , 8.5 × 13" , 8.5 × 14" , 11 × 17" , 16K , 16K , and 8K .

Note You can select one of the following alternative document sizes. For more information, refer

to System settings on page 8-5.

• 8.5 × 13" or 8.5 × 13.4"

• 8.5 × 13" or 8.5 × 14"

• B5 or 16K

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Copy

Lights up

Supported documents types (weights)

Documents with weights from 38 to 128 gsm (50 to 128 gsm for 2-sided documents) can be placed in the document feeder and scanned.

The document feeder accepts the following number of sheets.

Document type (gsm) Number of sheets

Lightweight (38 to 49 gsm) 110 sheets

Plain (50 to 80 gsm) 110 sheets

Heavyweight (81 to 128 gsm) (Bypass tray only)

75 sheets

Note To avoid paper jams, use the document glass for mixed size, folded, wrinkled, cut-and-pasted

documents, curled paper, or carbon-backed paper. If you can flatten the curled document, you can use it.

Follow the steps below to place documents in the document feeder.

You can place single or multiple sheet documents.

1. Remove any paper clips or staples from the document before placing it in the document feeder.

2. Place the document in the center of the document feeder, with the side to copy (or the front surface of a 2 Sided document) facing up.

Note The document indicator lights up when a document is placed in the document feeder. If the

indicator is not lit, place the document again.

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3. Align the document guides to each side of the document.

4. Open the document stopper.

Copy

Document glass

Supported document sizes

You can select one of the following document sizes for using the document glass.

A5 , A4 , A4 , A3 , B5 , B5 , B4 , 8.5 × 11" , 8.5 × 11" , 8.5 × 13" , 8.5 × 14" , 11 × 17" , 16K , 16K , and 8K .

Note The document size is not detected when using the document glass. For setting the paper

size and orientation, refer to Original size on page 5-13.

CAUTION: Do not apply excessive force to hold a thick document on the document glass.

Doing so may break the gl ass and cause injuries.

Follow the steps below to place a document on the document glass.

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Copy

You can place a single sheet document or bound document, such as book, on the document glass.

1. Open the document cover.

Note When using the document glass, make sure to close the document cover after finishing your

copy job.

2. Place the document face down and align it against the top left corner of the document glass.

3. Close the document cover.

Note Make sure to set the size and orientation of document when using the document glass.

Refer to Original size on page 5-13.

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Setting advanced settings

Numeric keypad

Notes

• The settings displayed may vary according to model.

• You may need to enter a password to use the copy feature. Ask your system

administrator for the password.

For more information on advanced settings, refer to Advanced copy settings on page 5-9.

For more information on entering a password, refer to Entering System Administration mode on page 8-2.

Entering the number of copies

You can enter a value between 1 and 999 for the number of copies.

1. Use the numeric keypad to enter the desired number of copies.

Copy

The entered value appears in the machine status diagram.

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Copy

C (Clear) button

Start button

Note If you entered an incorrect value, press the C (Clear) button, and then enter the correct

value.

Starting the copy job

1. Press the Start button.

Notes

• If the document is placed in the document feeder, do not press down on the document

while it is being fed through the machine.

• If a problem occurs, an error code appears in the machine status diagram. For

information on error codes, refer to Error codes on page 11-21

Placing a document on the document glass

Copying multiple sets of documents

If any of the following features are set, a copy job may not be started after loading a document due to the blinking Last Original button.

• Collate: On

•2 Sided: 1 → 2 Sided, 2 → 2 Sided

• Pages per Side: 2 Pages or 4 Pages

•ID Card Copy: On

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After all the documents have been scanned, press the Last Original button to start copying.

Last Original button

Copy

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Copy

Stop button

Stopping a copy job

To cancel the currently copying job press the Stop button.

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Advanced copy settings

Copy

Feature Description

Paper Supply Sets the tray to use. P.10

Collate Sets the output method to use when making

multiple sets of copies.

Reduce/Enlarge Sets a reduction or enlargement factor. P.12

Original Size Sets the document size. P.13

Original Type Sets the document type. P.14

Lighten/Darken Adjusts the copy density. P.15

ID Card Copy Used to copy ID cards. P.15

2 Sided Used to select 1 Sided or 2 Sided copying. P.18

Pages per Side Used to copy multiple documents on a single

page.

Sharpness* Adjusts the sharpness. P.20

Background Suppression* Removes the document's background

suppression.

Erase Frame* Adjusts the level of erase frame. P.21

See page

P.11

P.19

P.20

Auto Rotation Rotates the scanned data when copying. P.21

* You can change the settings for features marked with "*" in System Administration mode.

Note You can change the default value of some features.

For more information on changing these settings, refer to Feature settings on page 8-11.

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Copy

Paper Supply button

Paper supply

To set the tray for copying press the Paper Supply button.

In the machine status diagram, the tray indicator lights up on the selected tray, and its paper size and orientation are displayed on the paper size display.

Aut (automatic paper selection)

Automatically determines the tray holding the appropriate paper, based on the document size and the specified zoom ratio.

Note When using the automatic paper selection, you cannot set the automatic zoom ratio.

Tray 1, Tray 2, and Bypass tray

Select one of the selectable trays. The indicator moves to the selected tray every time the Paper Supply button is pressed.

Note Tray 2 is an optional component.

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Collate

Collated butto n

Last Original button

You can set the output method for copying sets of multiple documents.

1. Press the Collated button to select the desired output method.

Off (the light is off) Uncollated. The machine outputs the specified number of copies

and sorts sheets by page.

Copy

On The machine outputs sheets sorted into sets that are arranged in

page order. When a document is placed in the document feeder, it

automatically turns on. You can also change the setting to off.

2. When all documents are scanned, press the Last Original button.

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Copy

Reduce/Enlarge button

Variable Zoom Ratio button

Reduce/enlarge

To set the copying zoom ratio press the Reduce/Enlarge button to select a zoom ratio.

In the machine status diagram, the selected zoom ratio is displayed on the Reduce/Enlarge display.

Display Name Description

100% The machine makes the copy the same size as the

document.

Aut (automatic zoom ratio) The machine automatically sets an appropriate zoom

Fixed zoom ratio Select from the fixed zoom ratios to set the zoom ratio.

Preset zoom ratio (custom) You can set a custom zoom ratio in System Administration

Variable zoom ratio Set the desired zoom ratio by selecting a value from 25 to

ratio by calculating the document size and the specified paper size to enable the document to fit on the page.

mode.

400 (1% increments).

Note When using the automatic zoom ratio, you cannot select the automatic paper selection.

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Copy

Original Size button

Magnification table

When you make enlarged or reduced copies from standard size documents on standard size paper, the following copy ratios will apply.

Copy / documents

A5 100% 122% 141% 174% 200%

B5 81% 100% 115% 141% 163%

A4 70% 86% 100% 122% 141%

B4 58% 70% 81% 100% 115%

A3 50% 61% 70% 86% 100%

A5 B5 A4 B4 A3

Original size

You can set the document size and orientation.

After placing the document on the document glass, make sure to set the size and orientation of the document.

Note If the document size is larger than the original size, the image may be cut off. Make sure to

choose an appropriate document size.

Press the Original Size button to select a document size.

In the machine status diagram, the selected document size and the orientation are displayed on the original size display.

Fixed document size (preset)

You can set the document size of the placed document by selecting from the preset document sizes. The document size and orientation change everytime the Original Size button is pressed.

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Copy

Original Type button

Not displayed (original size display area is blank) (Expected document size)

The machine automatically selects an appropriate scanning area from the specified paper size and the zoom ratio.

When using the document feeder

Aut (automatic document size detection)

When a document is placed in the document feeder, the machine automatically detects a document size from the supported standard sizes.

Original type

To set the type of document to optimize copies, press the Original Type button.

Icon Name Description

5-14

Tex t (de fa ult ) Select this option when the document contains sharp black and

white objects such as text.

Photo & Text Select this option when the document contains both text and

photos.

Photo Select this option when the document contains only photos.

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User Guide

Lighten/Darken

Lighten/Darken button

You can set the density from five levels. The farther left the position of , the darker the copy; the farther right, the lighter.

To set the toner saver mode, press the Lighten/Darken button to select a copy density level.

Dark +2 Creates copies with the darkest density. Use this setting to scan

documents containing light objects.

Copy

Dark +1 Creates copies with a fairly dark density. Use this setting to scan

Normal Creates copies with the same density as the document.

Light +1 Creates copies with a fairly light density. Use this setting to scan

Light +2 Creates copies with the lightest density. Use this setting to scan

Ton e r s a v e r Creates copies using less amount of toner with the following

ID card copy

You can copy both sides of an ID card (name card, employee card, etc.) on one side of paper.

documents containing fairly light objects.

documents containing fairly dark objects.

documents containing dark objects.

settings.

• Lighten/Darken: Light +2

• Sharpness: Sharp +2

• Original type: Photo&Text (Should not be changed)

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Copy

Original document Original orientation Copied output

Front side

Back side

Press the ID Card Copy button to enable this feature.

Notes

• Place an ID card in the upleft position.

• Setting ID Card Copy to On automatically sets Reduce/Enlarge to 100%. You can

change the zoom ratio manually.

Follow the steps below to use the ID Card Copy feature.

1. Place an ID card face down slightly away from the top left corner of the document glass, and then close the document cover.

Placing the ID card too close to the corner of the document glass may not copy the edge of the ID card properly.

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2. Press the ID Card Copy button.

ID Card Copy button

Paper Supply button

Start button

The ID Card Copy button lights up.

3. Press the Paper Supply button to select a tray.

In the machine status diagram, the tray indicator lights up on the selected tray, and its paper size and orientation are displayed on the paper size display.

Copy

4. Press the Start button.

When one-side is finished scanning, the Start button blinks.

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Copy

2 Sided button

5. Place the other side of the ID card face down slightly away from the top left corner of the document glass, and close the document cover.

6. Press the Start button.

2-sided

You can set the machine to scan a 1-sided or 2-sided document, or copy to one or both sides of the paper.

Note This feature is available when the duplex output unit is installed on the machine.

1. Press the 2 Sided button to select the desired copy method.

1→1 Sided

1→ 2 Sided Copies a 1-sided document to both sides of the paper for long

2→2 Sided Copies a 2-sided document to both sides of the paper. The copy

2→1 Sided Copies a 2-sided document to one side of the paper. The 2-sided

Copies a 1-sided document to one side of the paper. The copy appears the same as the original.

edge binding.

appears the same as the original.

document is scanned as the document for long edge binding and each original page is copied to only one side of each sheet of paper.

To c op y 1 → 2 Sided or 2 → 1 Sided for short edge binding, change the binding edge setting and place the document in landscape orientation. It is not copied properly for short edge binding when either the document or the paper is set for portrait orientation or is using the "Pages per Side" feature.

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Copy

Last Original button

Pages per Side button

2. When using the document glass, 1→2 Sided or 2→2 Sided is selected, and all documents have been scanned, press the Last Original button.

This step is necessary when the Last Original button is blinking.

Pages per side

Use this setting to copy 2 or 4 documents together on the same page.

Selecting Pages per Side automatically sets a zoom ratio that will enable the documents to fit on the page.

Press the Pages per Side button to select the desired copy method.

Notes

• Align the top edge of the paper against the top edge of the tray.

• Setting Pages per Side automatically sets the Reduce/Enlarge setting to automatic.

• The zoom ratio is adjusted automatically within the range of 25% to 400%.

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Copy

Last Original button

3. When using the document glass and all documents have been scanned, press the Last Original button.

This step is necessary when the Last Original button is blinking.

Off Disables the Pages per Side feature.

2 Pages Copies 2 documents to a single page.

4 Pages Copies 4 documents to a single page.

Sharpness

You can adjust the image sharpness to any of 5 levels.

You can set the sharpness in System Administration mode. For more information, refer to Feature

settings on page 8-11.

Background suppression

You c an s et the bac kgr o und suppression level.

When this feature is enabled, the document's background noise is removed during copying. When this feature is disabled, the document's background noise is not removed.

You can set the background suppression in System Administration mode. For more information, refer to Feature settings on page 8-11.

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Copy

Erase frame

You can set to erase the black shadows created around the edge of the paper when copying with the document cover open or copying a bound document.

You can set a value between 0 and 50 mm (in 1 mm increments) for the erase frame feature.

Notes

• The value set for erase frame applies to all four edges of the document.

• For ID card copy, erase frame is set separately.

You can set erase frame in System Administration mode. For more information, refer to Feature settings on page 8-11.

Auto rotation

You can set the machine to rotate the scanned data when copying the document with an orientation that differs from the orientation of the paper loaded in tray to fit onto the paper.

You can set this feature in the following cases:

• The tray selection is set to automatic.

• The zoom ratio is set to automatic.

• The zoom ratio is set to 100% and both document and paper are the same size.

Make sure to set the size and orientation of the document when using the document glass.

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Copy

Managing the copy paper with accounting

You can manage copy paper usage for up to 10 users.

You can set the password and maximum number of copied impressions permitted for each user.

A list of features available with accounting is given below.

• Display/set the password.

• Display the total number of copied impressions.

• Display/set the maximum number of impressions permitted for copying.

• Clear the total number of impressions.

For information on accounting modes, refer to Account mode settings on page 8-8.

Operations when using the copy feature

The operation procedure differs depending on the account mode you are using.

For more information, refer to Account modes on page 3-16.

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Scan

Scanning procedure

The basic flow of scan operations, including placing the document in the machine and setting advance settings, is detailed below.

Notes

• The machine supports the scan feature using the USB connection

• The monochrome binary scan only.

Placing the document

The following two methods are available to load documents.

Document feeder

•Single sheet

• Multiple sheets

Document glass

•Single sheet

• Bound documents, such as books

Note The document feeder is not available for some models. An optional component is required.

Contact your local Xerox representative.

Document feeder

Supported document sizes

You can place documents of the standard sizes in the document feeder.

When a document is placed in the document feeder, the machine detects the document size automatically. The following standard size documents are detected automatically: A5 , A4 , A4 ,

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Scan

A3 , B5 , B5 , B4 , 8.5 × 11" , 8.5 × 11" , 8.5 × 13" , 8.5 × 14" , 11 × 17" , 16K , 16K , and 8K .

Note You can select one of the following alternative document sizes. For more information, refer

to System settings on page 8-5.

• 8.5 × 13" or 8.5 × 13.4"

• 8.5 × 13" or 8.5 × 14"

• B5 or 16K

Selectable document sizes in the scan driver

A3 (297 × 420 mm), A4 (210 × 297 mm), A5 (148 × 210 mm), B4 (257 × 364 mm), B5 (182 × 257 mm),

8.5 × 11", 8.5 × 14", 11 × 17", 7.25 × 10.5", and Custom.

Supported documents types (weights)

Documents with weights from 38 to 128 gsm (50 to 128 gsm for 2 Sided documents) can be placed in the document feeder and scanned.

The document feeder accepts the following number of sheets.

Document type (gsm) Number of sheets

Lightweight (38 to 49 gsm) 110 sheets

Plain (50 to 80 gsm) 110 sheets

Heavyweight (81 to 128 gsm) (Bypass tray only)

75 sheets

Note To avoid paper jams, use the document glass for mixed size, folded, wrinkled, cut-and-pasted

documents, curled paper, or carbon-backed paper. If you can flatten the curled document, you can use the document.

Follow the steps below to place the document on the document feeder.

You can place single or multiple sheet documents.

1. Remove any paper clips or staples from the document before placing it in the document feeder.

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2. Place the document in the center of the document feeder, with the side to scan (or the front

Lights up

surface of a 2 Sided document) facing up.

Note The document indicator lights up when a document is placed in the document feeder. If the

indicator is not lit, place the document again.

Scan

3. Align the document guides to each side of the document.

4. Open the document stopper.

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Scan

Document Glass

Supported document sizes

The maximum size is 297 × 432 mm.

Selectable document sizes in the scan driver

A3 (297 × 420 mm), A4 (210 × 297 mm), A5 (148 × 210 mm), B4 (257 × 364 mm), B5 (182 × 257 mm),

8.5 × 11", 8.5 × 14", 11 × 17", 7.25 × 10.5", and Custom.

CAUTION: Do not apply excessive force to hold thick document on the document glass. It may

break the glass and cause injuries.

Follow the steps below to place a single sheet document, or bound document such as book, on the document glass.

1. Open the document cover.

Note When using the document glass, make sure to close the document cover after finishing your

scan job.

2. Place the document face down, and align it against the top left corner of the document glass.

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Scan

3. Close the document cover.

Using the scan feature

For information on using an application to load scan data into the computer, see Loading scan data

using a PC-based application on page 6-6.

Notes

• The machine supports the scan feature using the USB connection.

• The monochrome binary scan only.

• The file name of the scanned data is displayed in the format

YYMMDDHHMMSS.extension, where, YY = Year (4 digits), MM = Month (2 digits), DD = Day (2 digits), HH = Hour (2 digits), MM = Minutes (2 digits), and SS = Seconds (2 digits).

• The size of the scanned image may be slightly larger than the document size in some

cases. This is due to the margin of error introduced with processing.

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Scan

Loading scan data using a PC-based application

This feature can be used to load scan data from a TWAIN-compatible or WIA-compatible application installed on a computer. You can set the document load conditions from the PC display to enable you to load the document while checking the scan results on the Preview screen.

Notes

• Install the scan driver to use this function. For information on how to install the scan

driver, refer to Installing the scan driver on page 2-3.

• The items you can set will vary according to the TWAIN-compatible and WIA-

compatible applications you are using.

• The supported applications are 32-bit only.

Follow the steps below to perform the operation.

1. Place the document.

Refer to Placing the document on page 6-1.

2. Start an application to load the scanned data.

3. From the File menu, select the item for the scanner (source).

4. Select Xerox WorkCentre 5019/5021.

5. Change other options if needed.

Note For information on the scan functions, click Help in the screen to display the help

information.

6. Click Scan.

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Stopping the scan job

Stop button

To cancel the current scanning job:

On the machine

Press the Stop button.

Scan

On the computer

Press Cancel on the screen displayed while scanning.

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Scan

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Print

Major print driver functions

This section describes the major print driver functions used for printing. The print driver must be installed before use.

For information on how to install the print driver, refer to Installing the print driver/scan driver on page 2-3.

Notes

• For information on the Print functions, click Help in the print driver screen to display the

help information.

• Some functions displayed in the Options tab of the Properties screen can only be used

when the mounted options information has been set into the print driver. Functions that have been disabled do not display.

Function Description

Multiple-Up Prints a multiple-page document on a single page.

2 Sided Print Prints on both sides of each page when the duplex output unit is

installed.

Poster Enlarges one page of print data to the specified size and prints it

on multiple pages. Used to create large posters.

Booklet Combines 2-sided printing with page collation to enable the

creation of booklets with the correct page sequence.

Wat erm ark s Prints 'Confidential' or another preset character string on top of

print data.

Mixed Document Prints documents containing both vertical and horizontal pages, or

pages of different sizes.

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Printing

The procedure used to print varies according to the application you are using. See your application's manual for the specific procedure.

The steps below are used in the Xerox WorkCentre 5019/5021 print driver screen.

1. Select Print from the application's File menu.

2. Select Xerox WorkCentre XXXXX.

Note “XXXXX” is displayed as either "5019" or "5021" depending on the model of your machine.

3. If needed, select Properties to change other options. Select the desired settings.

Note For information on the Print functions, select Help in the print driver screen to display the

help information.

4. Click OK.

5. Click OK in the Print dialog box.

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Stopping the print job

Stop button

To cancel the currently printing job:

On the machine

Press the Stop button.

On the computer

1. Double-click the printer icon located on the task bar in the lower right corner of the screen.

2. Select the document name that you desired to cancel, and then press the Delete key.

If there is no document within the window, cancel it manually on the machine.

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To o l s

Each machine feature is set to factory default (initial) settings, but you can customize these settings to match your operating environment. You can change these settings in System Administration mode.

Note Some settings cannot be displayed on certain models. An optional component is required.

For more information, contact our Customer Support Center.

This chapter describes the functions you can change settings for and provides the settings procedures.

System settings procedure

This section gives an overview of how to change the machine's default settings and check machine information.

Notes

• If there are any current or pending jobs you cannot enter System Administration mode.

• While in System Administration mode you cannot receive a print job or start a print or

scan job.

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Tools

Entering System Administration mode

1. Press and hold the Log In/Out button for more than 4 seconds until the screen below displays.

2. Use the numeric keypad to enter the password, and then press the Start button.

Notes The password is initially set to "1111".

• The password can be changed.

For more information, refer to System settings on page 8-5.

• The Log In/Out button lights up when the machine enters System Administration mode.

The program number input screen appears, and shows the letter P.

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Xerox WorkCentre 5019, WorkCentre 5021 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

Available manuals

Using this guide

Organization of this guide

Conventions

Safety notes

Electrical safety

Machine installation

Operational safety

Consumables

Location of warning and caution labels

Regulations

Radio frequency emissions (Class A)

Product safety certification (UL, CB)

Environment

About licenses

Libcurl

FreeBSD

Legal notice

Environment settings

Supported environment

Print feature

Scan feature

USB interface

Installing the print driver/scan driver

Installing the print driver

Installing the scan driver

Uninstalling

Product overview

Machine components

Front, left side

Right side, rear

Inside

Duplex automatic document feeder (optional)

Power source

Switching the power on

Switching the power off

Energy saver modes

Entering the energy saver modes

Exiting energy saver modes

Control panel

Machine status

Icons

Account modes

Typ es of acco unt m odes

Logging in to the machine in Single Account mode

Logging in to the machine in Multiple Account mode

Loading paper

Paper types

Supported paper weights and sheet counts

Supported paper type

Unusable paper

Storing and handling paper

Loading paper

Loading paper in Trays 1 and 2 (optional)

Loading paper in the Bypass tray

Changing paper size

Changing the paper size for Trays 1 and 2

Setting the paper size

Setting the paper type

Copy

Copying procedure

Placing the document

Setting advanced settings

Entering the number of copies

Starting the copy job

Stopping a copy job

Advanced copy settings

Paper supply

Collate

Reduce/enlarge

Original size

Original type

Lighten/Darken

ID card copy