Xerox WorkCentre 5019, WorkCentre 5021 User Guide

September 2012 702P00733

WorkCentre 5019/5021

User Guide

Microsoft, Windows, Windows Server, Windows XP, Windows Vista, and Windows 7 are trademarks or registered trademarks of Microsoft Corporation.

Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

Document version 1.0: May 2012

1 Before using the machine

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Available manuals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Using this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Organization of this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Safety notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Electrical safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Machine installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Operational safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Location of warning and caution labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10

Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Radio frequency emissions (Class A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Product safety certification (UL, CB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

About licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Libcurl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

FreeBSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

MD5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

Legal notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15

2 Environment settings

Supported environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Print feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Scan feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

USB interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Installing the print driver/scan driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Installing the print driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Installing the scan driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Uninstalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

3 Product overview

Machine components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Front, left side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Right side, rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Inside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Duplex automatic document feeder (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

WorkCentre 5019/5021 User Guide

iii

Contents

Power source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Switching the power on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Switching the power off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Energy saver modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Entering the energy saver modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Exiting energy saver modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Machine status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Account modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Types of account modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Logging in to the machine in Single Account mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Logging in to the machine in Multiple Account mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

4 Loading paper

Paper types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Supported paper weights and sheet counts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Supported paper type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Unusable paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Storing and handling paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Loading paper in Trays 1 and 2 (optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Loading paper in the Bypass tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Changing paper size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Changing the paper size for Trays 1 and 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Setting the paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Setting the paper type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15

5Copy

Copying procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Placing the document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Setting advanced settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Entering the number of copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Starting the copy job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

Stopping a copy job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

WorkCentre 5019/5021

User Guide

Advanced copy settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Paper supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

Collate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11

Reduce/enlarge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12

Original size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13

Original type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Lighten/Darken. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15

ID card copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15

2-sided. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18

Pages per side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19

Sharpness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

Background suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

Erase frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

Auto rotation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

Managing the copy paper with accounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-22

Operations when using the copy feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-22

6Scan

Scanning procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Placing the document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Using the scan feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

Loading scan data using a PC-based application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Stopping the scan job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Contents

7Print

Major print driver functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2

Stopping the print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3

8Tools

System settings procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Entering System Administration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Changing the settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Exiting System Administration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

System administrator program list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4

Clock settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Account mode settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-8

Feature settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-11

9 Machine status

Printing reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

Checking the job counter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Checking consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

Checking the total number of impressions copied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4

WorkCentre 5019/5021 User Guide

Contents

10 Maintenance

Replacing consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1

Replacing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-3

Replacing the drum cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-7

Cleaning the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-9

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-9

Cleaning the document cover and document glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-9

Cleaning the document presser and narrow glass strip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10

Cleaning the document feeder rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-12

11 Problem solving

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-1

Machine problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-2

Image quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-6

Copying problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12

Unable to copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12

Copy output problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-13

Printer problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-16

Unable to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-16

Print output problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-16

Scan problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-18

Unable to scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-18

Unable to load scan data to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-18

Scan image quality problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-19

Error codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-21

Paper jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-29

E-1: Paper jam in left cover A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-30

E-2: Paper jam in one tray module cover B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-32

E-3: Paper jams in Tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-32

E-4: Paper jams in Tray 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-33

E-5: Paper jams in the Bypass Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-34

Document jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-36

12 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-1

Printable area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-5

Optional components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-6

Notes and restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-7

Notes and restrictions on the use of the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-7

Notes and restrictions on the use of the copy feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-8

Notes and restrictions on the use of the Print feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-8

Notes and restrictions on the use of the Scan feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-9

WorkCentre 5019/5021

User Guide

Before using the

machine

This chapter describes how to use this guide and provides safety and legal notices you should read before using the machine.

Preface

Thank you for selecting the WorkCentre 5019/5021 (hereafter referred to as "the machine").

This guide describes how to operate the machine and the precautions you should follow during operation. To get the most out of the machine and to use it effectively, be sure to read this guide before use.

This guide assumes that you have a basic knowledge of computer environments. For information on these environments, refer to the manuals provided with the computer and operating system.

After reading this guide, be sure to keep it handy for quick reference.

WorkCentre 5019/5021 User Guide

1-1

Before using the machine

Available manuals

User Guide (this guide) (Driver CD Kit)

The guide describes how to use the copy, print, and scan features as well as how to set the paper, perform everyday maintenance, make machine status settings, and perform troubleshooting.

Print Driver Help

The help describes print features and operations.

Guides for optional components

Optional components are available for this product. Optional components come with an installation procedure guide that provides information on how to set up the product and other details.

1-2

WorkCentre 5019/5021

User Guide

Before using the machine

Using this guide

This guide is intended for first time users of the machine. It describes the basic operations for the copy, print, and scan features.

Organization of this guide

This guide consists of the following chapters:

1 Before using the machine: Describes how to use this guide and provides license information.

2 Environment settings: Describes the environment required to operate the machine.

3 Product overview: Describes the names of the machine parts as well as basic operations, such as how to turn the machine on and off and how to use the energy saver feature.

4 Loading paper: Describes the types of paper and other media that you can use on the machine and how to load paper in a tray.

5 Copy: Describes the basic operation and features of the copy feature.

6 Scan: Describes the basic operations and features of the scan feature.

7 Print: Describes the basic printing operations.

8 Tools: Describes System Administration mode as well as how to change the default settings.

9 Machine status: Describes how to check the faults that occurred in the machine and to print various reports.

10 Maintenance: Describes how to replace consumables and to clean the machine.

11 Problem solving: Describes troubleshooting procedures to solve the problems with the machine.

12 Appendix: Describes the specifications of the machine, optional accessories, and cautions/restrictions.

Conventions

• The screen shots and illustrations used in this guide vary depending on the machine configuration and optional components installed. Some of the items in the screen shots may not be displayed or available depending on your machine configuration.

• The procedures in this guide may vary depending on the driver and utility software versions used.

• In this document, "Computer" refers to a personal computer or workstation.

• This guide uses Notes to call attention to important information and additional information on operations or features.

WorkCentre 5019/5021 User Guide

1-3

Before using the machine

feed direction

• Orientation of documents or paper is described in this guide as follows:

, ,

Long Edge Feed (LEF)

, ,

Short Edge Feed (SEF):

LEF orientation Loading the document or paper in portrait

orientation when viewed from the front of the machine.

SEF orientation Loading the document or paper in

landscape orientation when viewed from the front of the machine.

1-4

WorkCentre 5019/5021

User Guide

Before using the machine

Safety notes

Before using this product, read the safety notes carefully.

This product and recommended supplies have been tested and found to comply with strict safety requirements including safety agency approvals and environmental standards.

Note Any unauthorized alteration including an addition of new functions or connection to

external devices may not be covered by the product warranty. Contact your local Xerox representative for more information.

Follow all warning instructions marked on this product. The following symbols are used to indicate danger of personal injury or machine damage:

WARNING:

CAUTION:

Risk of severe or fatal injury if not followed strictly.

Risk of injury to user or damage to machine if not followed strictly.

Electrical safety

This product must be operated by a power source as indicated on the machine's data plate. Consult your local power company to check if your power source meets the requirements.

WARNINGS:

• Connect this product to a protective earth circuit.

• This product is supplied with a plug that has a protective earth pin. The plug fits only into an earthed electrical outlet. This is a safety feature. If the plug doesn't fit to the outlet, contact an electrician to replace the outlet to avoid risk of electric shock. Never use an earthed adapter plug to connect the product to the electrical outlet that has no earth connection terminal.

Improper connection of a grounding conductor may cause electric shock.

• Plug the power cord directly into a grounded electrical outlet. To prevent overheat and a fire accident, do not use an extension cord, a multi-plug adaptor or a multiple connector. Consult your local Xerox representative to check if an outlet is grounded.

• Connect this product to a branch circuit or an outlet that has larger capacity than the rated ampere and voltage of this product. See the data plate on the rear panel of this product for its rated ampere and voltage.

• Never touch the power cord with wet hands. It may cause electric shock.

• Do not place any object on the power cord.

• Always keep the plug connection free of dust. A dusty or damp environment may cause a minute electric current in a connector. It may generate heat and eventually cause a fire.

WorkCentre 5019/5021 User Guide

1-5

Before using the machine

• To avoid the risk of electric shock and fire, use only the power cord supplied with this product or a cord designated by Xerox.

The power cord is for use with this product exclusively. Do not use it with any other product.

Do not damage or alter the power cord. Damage and alteration may generate heat and eventually cause electric shock or fire.

If the power cord is damaged or insulated wires are exposed, contact your local Xerox representative for a replacement. Do not use a damaged or uninsulated cord to avoid the risk of electric shock and fire.

CAUTIONS:

• When cleaning this product, always switch off and unplug it. Access to a live machine interior may cause electric shock.

• Do not plug in or unplug this product with the switch in the On position. Plugging and unplugging a live connector may deform the plug and generate heat, and eventually cause a fire.

• Hold the plug, not the cord, when unplugging this product, or it may damage the cord and cause electric shock or fire.

• Always switch off and unplug the machine when it is not used over weekends or long holidays. Failure to do so may cause deterioration of the insulation and eventually electric shock or fire.

• Once a month, switch off this product and check the following:

• the power cord is plugged firmly into an electrical outlet

• the plug is not excessively heated, rusted or bent

• the plug and electrical outlet are free of dust

• the power cord is not cracked or worn down

If you notice any unusual condition, switch off and unplug this product first and contact your local Xerox representative.

Machine installation

WARNING: Do not locate this product where people might step on or trip over the power cord.

Friction or excessive pressure may generate heat and eventually cause electric shock or a fire accident.

CAUTIONS:

• Never locate this product in the following places:

• Near radiators or any other heat sources

• Near volatile flammable materials such as curtains

• In the hot, humid, dusty or poorly ventilated environment

• In the place receiving direct sunlight

• Near cookers or humidifiers

• This product weighs 79.4 lbs./36 kg (Document Feeder Model). Always use a team of two persons to avoid mishandling or injury when lifting this product: one to hold the bottom of the folded

1-6

WorkCentre 5019/5021

User Guide

Before using the machine

Bypass tray on the left side of the product and the other one to hold the handhold provided on the right side of the product. Never lift it by gripping any other areas. It will prevent you from dropping the product and getting back ache or injuries.

• Locate this product on a level and sturdy surface that can withstand its weight. Otherwise, if tilted, the product may fall over and cause injuries.

• Locate this product in a well-ventilated area. Do not obstruct the ventilation openings of the product.

Keep the minimum clearance indicated below for ventilation and access to the power plug. Unplug the product if an abnormal condition is noted.

With Duplex Automatic Document Feeder

1100.9

100595325.980

(Unit: mm)

100

569391

1460

400

WARNINGS:

WorkCentre 5019/5021 User Guide

1-7

Before using the machine

• Do not tilt the product at an angle of more than 10 degrees. Otherwise, it may fall over and cause injury.

• Always lock the wheels of this product after installation. Otherwise, it may fall over or slide and cause injury

CAUTION: To bundle wires and cables, always use the cable ties and spiral tubes supplied by

Xerox.

Other notices

• To keep this product in a good performance and condition, always use it in the following environment:

Tem pe ra t u r e : 5 0

- 90° F (10 - 32° C)

Humidity: 35 - 85%

• When the product is left in a chilly room and the room is rapidly warmed up by heater, dew condensation may form inside the product and cause a partial deletion on printing.

Operational safety

WARNINGS:

• The operator's product maintenance procedures are described in the customer documentation supplied with this product. Do not carry out any other maintenance procedures not described in the documentation.

• This product is equipped with a safety feature that prohibits access to hazardous areas. The areas are isolated by covers or protectors that require a tool to remove. To prevent electric shock and injury, never remove these covers and protectors.

1-8

WorkCentre 5019/5021

User Guide

Before using the machine

CAUTIONS:

• Keep electrical and mechanical safety interlocks active. Keep the safety interlocks away from magnetic materials. Magnetic materials may accidentally activate the product and cause injury or electric shock.

• Do not attempt to remove paper that is deeply jammed inside the machine, particularly if it is wrapped around the fusing unit or the heat roller. Doing so may cause injury or burns. Switch off the product immediately and contact your local Xerox representative.

• Do not apply excessive force to hold a thick document on the document glass. It may break the glass and cause injury.

• Ventilate well during extended operation or mass copying. Inadequate ventilation may affect the office air environment with an ozone odor.

Provide proper ventilation to ensure a comfortable and safe environment.

Consumables

WARNINGS:

• Store all consumables in accordance with the instructions given on its package or container.

• Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for spills. Doing so increases the risk of fire and explosion from electric sparks igniting inside the vacuum cleaner. If you spill a large volume of toner, contact your local Xerox representative.

• Never throw a toner cartridge into an open flame. Remaining toner in the cartridge may catch fire and cause burn injury or explosion.

If you have a used toner cartridge no longer needed, contact your local Xerox representative for its disposal.

CAUTIONS:

• Keep drum cartridges and toner cartridges out of the reach of children. If a child accidentally swallows toner, spit it out, rinse mouth with water, drink water and consult a physician immediately.

• When replacing drum cartridges and toner cartridges, be careful not to spill the toner. In case of any toner spills, avoid contact with clothes, skin, eyes and mouth as well as inhalation.

If you get toner particles in your eyes, wash it out with plenty of water for at least 15 minutes until the irritation is gone. Consult a physician if necessary.

If you inhale toner particles, move to a fresh air location and rinse your mouth with water.

If you swallow toner, spit it out, rinse your mouth with water, drink plenty of water and consult a physician immediately.

• When removing the fusing unit, always switch it off first and wait for 40 minutes until it cools.

WorkCentre 5019/5021 User Guide

1-9

Before using the machine

Caution label

Warning label

Location of warning and caution labels

Always follow all warning instructions marked on or supplied with this product.

WARNING: To avoid the risk of burn injury and electric shock, never touch the area with the "High

Temperature" or "High Voltage" indicators.

1-10

WorkCentre 5019/5021

User Guide

Before using the machine

Regulations

Radio frequency emissions (Class A)

This product has been tested and found to comply with the limits for a class A digital device, pursuant to International Standard for Electromagnetic Interference (CISPR Publ. 22) and Radiocommunication Act 1992 in Australia/New Zealand. These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial environment. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the customer documentation, may cause harmful interference to radio communications. Operation of this product in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense.

Changes and modifications to this product not specifically approved by Xerox may void the user's authority to operate this equipment.

Product safety certification (UL, CB)

This product is certified by the following agency using the safety standards listed.

Agency: TUV

Standard: IEC60950-1:ed. 2

WorkCentre 5019/5021 User Guide

1-11

Before using the machine

Environment

For environmental protection and efficient use of resources, Xerox recycles returned toner cartridges to manufacture parts and materials, or for energy recovery.

Proper disposal is required for used toner cartridges and drum cartridges. Do not open toner cartridge containers. Return them to your local Xerox representative.

About licenses

This section describes information about licenses. Be sure to read it thoroughly.

Libcurl

Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder.

1-12

WorkCentre 5019/5021

User Guide

Before using the machine

FreeBSD

This product contains the part of FreeBSD codes.

The FreeBSD Copyright

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

THIS SOFTWARE IS PROVIDED BY THE FREEBSD PROJECT "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FREEBSD PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The views and conclusions contained in the software and documentation are those of the authors and should not be interpreted as representing official policies, either expressed or implied, of the FreeBSD Project.

MD5

License to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function.

WorkCentre 5019/5021 User Guide

1-13

Before using the machine

License is also granted to make and use derivative works provided that such works are identified as "derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing the derived work.

RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose.

It is provided "as is" without express or implied warranty of any kind.

These notices must be retained in any copies of any part of this documentation and/or software.

1-14

WorkCentre 5019/5021

User Guide

Before using the machine

Legal notice

Copying or printing certain documents may be illegal in your country. Fines or imprisonment may be imposed on those found guilty. The following are examples of items that may be illegal to copy or print in your country.

• Currency

• Banknotes and checks

• Bank and government bonds and securities

• Passports and identification cards

• Copyright material or trademarks without the consent of the owner

• Postage stamps and other negotiable instruments

This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel.

WorkCentre 5019/5021 User Guide

1-15

Before using the machine

1-16

WorkCentre 5019/5021

User Guide

Environment settings

Local connection USB

Supported environment

This section describes the environment settings needed to use the machine's print and scan features.

Print feature

The machine can be connected directly to a computer for use as a local printer. Connect the machine to a computer with a USB cable.

Scan feature

The machine supports the scan feature using the USB interface connection.

This feature can be used to load scan data from a TWAIN-compatible or WIA-compatible application installed on a computer.

After specifying scanning conditions on your computer display, you can scan documents while checking the scan results on the preview screen.

For more information, refer to Loading scan data using a PC-based application on page 6-6.

WorkCentre 5019/5021 User Guide

2-1

Environment settings

USB interface

The machine supports the USB 1.1/2.0 interface.

To connect the USB cable:

1. Press the power switch to the Off position to turn the power off.

Note Check that the machine status diagram display is off.

2. Connect a USB cable to the USB 1.1/2.0 interface connector.

3. Connect the other end of the USB cable to the computer.

4. Press the power switch to the On position to turn the power on.

2-2

WorkCentre 5019/5021

User Guide

Environment settings

Installing the print driver/scan driver

Installing the print driver

To enable the machine to print, you must first install a print driver from the Driver CD Kit CD-ROM.

The CD-ROM contains the following print driver.

Print Driver Name Description

Xerox WorkCentre XXXXX Click Print Driver in the Main menu of the Driver CD Kit to start

the installation. The standard print driver. Converts the data created by the

application software to images before sending them to the printer.

XXXXX: Displayed as either "5019" or "5021," depending on the model of your machine.

To install the print driver, follow the instructions provided in the CD-ROM Documentation (HTML) included on the CD-ROM.

Installing the scan driver

A direct USB connection to a computer lets you load scanned data from the machine directly to the computer.

The Driver CD Kit CD-ROM comes with the TWAIN-compatible and WIA-compatible scan driver.

Application Description

TWAIN-compatible and WIAcompatible scan driver

To install the scan driver, follow the instructions provided in the CD-ROM Documentation (HTML) included on the CD-ROM.

Be sure to restart the computer immediately after installing the scan driver.

Click Scan Driver in the Main menu on the Driver CD Kit to start the installation.

This feature can be used to load scan data from a TWAINcompatible or WIA-compatible application installed on a computer.

The supported applications are 32-bit only. For more information, refer to Loading scan data using a PC-

based application on page 6-6.

WorkCentre 5019/5021 User Guide

2-3

Environment settings

Uninstalling

Uninstalling the print driver

To uninstall the print driver, use the uninstallation tool on the Driver CD Kit CD-ROM. Follow the instructions provided in the CD-ROM Documentation (HTML) included on the CD-ROM.

Uninstalling other software

To uninstall other software installed from the Driver CD Kit CD-ROM, see the application's Readme file. Readme files can be displayed from the Product Information (HTML) on the CD-ROM.

2-4

WorkCentre 5019/5021

User Guide

Product overview

This chapter lists the name of each machine component, and describes basic operations such as how to turn the power on/off and use the control panel.

Machine components

This section describes the machine components and their features.

WorkCentre 5019/5021 User Guide

3-1

Product overview

Front, left side

No. Component Description

1 Document cover Holds the document in place.

2 Document glass Place the document in the machine.

3 Control panel Contains the buttons, LED indicators, and machine status diagram

used for operations. For more information, refer to Control panel on page 3-10.

4 Center tray Copies and prints are delivered here, facing down.

5 Front cover Open this cover to replace consumables.

6 Tray 1 (standard tray) Load paper here.

7 Tray 2

(One Tray Module) (Optional)

8 Stand Mounts the machine on the floor. Contains storage space for paper.

9 Locking casters Locks the wheels of the machine. Lock these casters after moving the

10 One tray module cover B Open this cover to remove any jammed paper from Tray 2.

3-2

Optional tray. Load paper here.

This stand is available when the One Tray Module is installed.

machine to its installation site.

WorkCentre 5019/5021

User Guide

No. Component Description

11 Bypass tray Load paper here. The tray can be extended.

12 Left cover A Open this cover to remove any jammed paper.

When the machine works properly, this cover is locked. To open this cover, make sure to exit Sleep mode and turn the machine's power off.

Right side, rear

Product overview

No. Component Description

1 Power switch Switches the power of the machine on and off.

For more information, refer to Power source on page 3-6.

2 Power cord connector Connects the power cord.

3 Adjusting foot Prevents the machine from toppling over. Move the machine to its

installation site and then rotate this adjuster in clockwise direction until it touches a floor.

4 USB 1.1/2.0 interface

connector (Type B)

WorkCentre 5019/5021 User Guide

Connect a USB 1.1/2.0 cable.

3-3

Product overview

Inside

No. Component Description

1 Toner cartridge Contains toner (the powder used to form the image).

2 Drum cartridge Contains photoconductors.

3 Fusing unit Fuses toner on paper.

Do not touch this unit as it is extremely hot.

3-4

WorkCentre 5019/5021

User Guide

+ 154 hidden pages