General Guidelines ................................................................................................................................................... 12
Power Cord .................................................................................................................................................................. 13
Emergency Turn Off ................................................................................................................................................ 13
Environmental, Health, and Safety Contact Information ............................................................................... 18
2 Features 19
Parts of the Printer ........................................................................................................................................................... 20
Front View .................................................................................................................................................................... 20
Control Panel .............................................................................................................................................................. 25
Information Pages ........................................................................................................................................................... 27
Printing the Information Pages .......................................................................................................................... 27
Power Saver Mode ............................................................................................................................................................
Power Saver Levels ................................................................................................................................................... 28
Exiting Power Saver Mode .................................................................................................................................... 28
Administration Features ................................................................................................................................................ 29
CentreWare Internet Services ............................................................................................................................. 29
Accessing CentreWare Internet Services ........................................................................................................ 29
Finding the IP Address of the Printer ............................................................................................................... 30
Automatic Data Collection ................................................................................................................................... 30
Billing and Usage Information ........................................................................................................................... 30
More Information ............................................................................................................................................................. 31
28
3 Installation and Setup 33
Installation and Setup Overview ................................................................................................................................ 34
Selecting a Location for the Printer .......................................................................................................................... 35
Configuring the Printer at Setup ................................................................................................................................ 36
Connecting the Printer.................................................................................................................................................... 38
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Contents
Selecting a Connection Method ......................................................................................................................... 38
Physically Connecting the Printer to the Network ...................................................................................... 39
Connecting to a Computer Using USB ............................................................................................................ 39
Connecting to a Telephone Line ........................................................................................................................ 39
Turning the Printer On and Off ........................................................................................................................... 40
About TCP/IP and IP Addresses ......................................................................................................................... 41
Enabling the Printer for Scanning .............................................................................................................................. 42
Installing the Software ................................................................................................................................................... 43
Operating System Requirements ....................................................................................................................... 43
Installing Drivers and Utilities for Windows .................................................................................................. 43
Installing Print Drivers for Macintosh OS X Version 10.7 and Later ................................................... 44
Installing Scan Drivers for Macintosh .............................................................................................................. 45
Installing the Print Drivers for UNIX and Linux ........................................................................................... 46
Other Drivers ............................................................................................................................................................... 46
Installing the Printer as a Web Service on Devices ............................................................................................ 47
4 Paper and Media 49
Supported Paper ............................................................................................................................................................... 50
Ordering Paper ........................................................................................................................................................... 50
General Paper Loading Guidelines .................................................................................................................... 50
Paper That Can Damage Your Printer ............................................................................................................. 51
Paper Storage Guidelines ...................................................................................................................................... 51
Supported Paper Types and Weights ............................................................................................................... 52
Supported Standard Paper Sizes ........................................................................................................................ 53
Supported Custom Paper Sizes ........................................................................................................................... 53
Supported Paper Types and Weights for Automatic 2-Sided Printing .............................................. 54
Supported Standard Paper Sizes for Automatic 2-Sided Printing ........................................................ 54
Supported Custom Paper Sizes for Automatic 2-Sided Printing ........................................................... 54
Supported Paper for Automatic Stapling ....................................................................................................... 54
Loading Paper .................................................................................................................................................................... 56
Loading Paper in the Bypass Tray ..................................................................................................................... 56
Loading Paper in a 520-Sheet Feeder (Trays 1-4) ...................................................................................... 58
Loading Paper in the 2100-Sheet High-Capacity Feeder ........................................................................ 60
Printing on Special Paper ............................................................................................................................................... 63
Print Driver Help ........................................................................................................................................................ 71
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Windows Printing Options .................................................................................................................................... 72
Macintosh Printing Options .................................................................................................................................. 73
Linux Printing Options ............................................................................................................................................ 74
Managing Jobs at the Control Panel ................................................................................................................ 76
Managing Secure and Held Print Jobs ............................................................................................................. 77
Managing Jobs in CentreWare Internet Services ....................................................................................... 77
Printing Features ............................................................................................................................................................... 78
Printing on Both Sides of the Paper .................................................................................................................. 78
Selecting Paper Options for Printing ................................................................................................................ 79
Printing Multiple Pages to a Single Sheet ...................................................................................................... 79
Special Job Types .............................................................................................................................................................. 81
Personal Print Job ..................................................................................................................................................... 81
Sample Set ................................................................................................................................................................... 82
Saved Jobs ........................................................................................................................................................................... 83
Printing from Saved Jobs ....................................................................................................................................... 83
Held Print Jobs ................................................................................................................................................................... 84
Releasing Held Print Jobs ...................................................................................................................................... 84
Printing from a USB Flash Drive ................................................................................................................................. 85
Output Format Settings ......................................................................................................................................... 96
ID Card Copying ........................................................................................................................................................ 98
Setting the Output Color ..................................................................................................................................... 104
Setting the Scan Resolution ............................................................................................................................... 104
Setting the File Format ........................................................................................................................................ 105
Lightening or Darkening the Image ............................................................................................................... 105
Specifying the Original Size ................................................................................................................................ 106
Building a Scan Job ................................................................................................................................................ 107
Sending a Scanned Image to a Destination ....................................................................................................... 109
Scanning to a Shared Folder on a Network Computer ................................................................................... 110
Sharing a Folder on a Windows Computer .................................................................................................. 110
Sharing a Folder Using Macintosh OS X Version 10.7 and Later ....................................................... 111
Scanning to a Folder on a Network Computer ........................................................................................... 111
Scanning to Your Home Directory ........................................................................................................................... 112
Scanning to an Email Address ................................................................................................................................... 113
Scanning to a USB Flash Drive .................................................................................................................................. 114
Scanning to a Computer .............................................................................................................................................. 115
Scanning to a Computer ...................................................................................................................................... 115
To Lighten or Darken an Image ....................................................................................................................... 121
Building a Fax Job .................................................................................................................................................. 122
Storing a Fax in a Local Mailbox .............................................................................................................................. 123
Printing Local Mailbox Documents ......................................................................................................................... 124
Sending a Fax to a Remote Mailbox ...................................................................................................................... 125
Storing a Fax for Local or Remote Polling ............................................................................................................ 126
Polling a Remote Fax .................................................................................................................................................... 127
Printing or Deleting Stored Faxes ............................................................................................................................ 128
Using the Address Book ............................................................................................................................................... 129
Adding an Individual Entry to the Device Address Book ....................................................................... 129
Editing an Individual Address Book Entry .................................................................................................... 129
120
9 Maintenance 131
Cleaning the Printer ....................................................................................................................................................... 132
General Precautions ............................................................................................................................................... 132
Cleaning the Exterior ............................................................................................................................................. 133
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Contents
Cleaning the Scanner ............................................................................................................................................ 133
Cleaning the Interior ............................................................................................................................................. 135
When to Order Supplies ....................................................................................................................................... 137
Viewing Printer Supply Status ........................................................................................................................... 137
Managing the Printer .................................................................................................................................................... 140
Moving the Printer .................................................................................................................................................. 140
Billing and Usage Information ......................................................................................................................... 141
10 Troubleshooting 143
General Troubleshooting ............................................................................................................................................. 144
General Precautions ............................................................................................................................................... 144
Restarting the Printer ............................................................................................................................................ 145
Printer Fails to Power On ..................................................................................................................................... 146
Printer Resets or Turns Off Frequently ........................................................................................................... 146
Document Prints from Wrong Tray ................................................................................................................. 146
Paper Tray Fails to Close ..................................................................................................................................... 147
Printing Takes Too Long ...................................................................................................................................... 147
Printer Fails to Print ............................................................................................................................................... 148
Printer is Making Unusual Noises .................................................................................................................... 148
Condensation Has Formed Inside the Printer ............................................................................................ 149
Paper Jams ........................................................................................................................................................................ 150
Minimizing Paper Jams ........................................................................................................................................ 150
Locating Paper Jams ............................................................................................................................................. 151
Clearing Paper Jams .............................................................................................................................................. 152
Troubleshooting Paper Jams ............................................................................................................................. 164
Getting Help ...................................................................................................................................................................... 173
Control Panel Messages ....................................................................................................................................... 173
Online Support Assistant ..................................................................................................................................... 174
Using the Integrated Troubleshooting Tools ............................................................................................. 175
A Specifications 177
Printer Configurations and Options ........................................................................................................................ 178
Standard Configurations ..................................................................................................................................... 178
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Contents
Standard Features .................................................................................................................................................. 178
Clearance Requirements for Standard Configuration ............................................................................ 180
Clearance Requirements for Standard Configuration with Optional Finisher .............................. 181
Clearance Requirements for Standard Configuration with Optional Feeders .............................. 182
Clearance Requirements for Standard Configuration with Optional Finisher and Feeders ... 183
Weights and Dimensions ..................................................................................................................................... 183
Temperature ............................................................................................................................................................. 184
Power Supply Voltage and Frequency ........................................................................................................... 185
Power Consumption .............................................................................................................................................. 185
ENERGY STAR Qualified Product ..................................................................................................................... 185
United States FCC Regulations ......................................................................................................................... 188
European Union ...................................................................................................................................................... 189
European Union Lot 4 Imaging Equipment Agreement Environmental Information .............. 189
United States ............................................................................................................................................................ 193
Other Countries ....................................................................................................................................................... 195
United States ............................................................................................................................................................ 196
European Union ...................................................................................................................................................... 198
South Africa .............................................................................................................................................................. 198
New Zealand ............................................................................................................................................................. 199
Material Safety Data Sheets...................................................................................................................................... 200
C Recycling and Disposal 201
All Countries ...................................................................................................................................................................... 202
North America .................................................................................................................................................................. 203
European Union ............................................................................................................................................................... 204
Collection and Disposal of Equipment and Batteries .............................................................................. 205
Battery Symbol Note ............................................................................................................................................. 205
Other Countries................................................................................................................................................................ 206
Contents
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WorkCentre® 4265 Multifunction Printer 9
• Environmental, Health, and Safety Contact Information .................................................................................. 18
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your Xerox
printer.
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WorkCentre® 4265 Multifunction Printer 11
Safety
Electrical Safety
General Guidelines
WARNINGS:
•Do not push objects into slots or openings on the printer. Touching a voltage point or shorting
out a part could result in fire or electric shock.
•Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so. Turn off the printer when performing these
installations. Disconnect the power cord when removing covers and guards for installing optional
equipment. Except for user-installable options, there are no parts that you can maintain or
The following are hazards to your safety:
• The power cord is damaged or frayed.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• The printer emits smoke, or the surface is unusually hot.
• The printer emits unusual noise or odors.
• The printer causes a circuit breaker, fuse, or other safety device to activate.
service behind these covers.
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
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Safety
Power Cord
• Use the power cord supplied with your printer.
• Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
•Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded properly.
• Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
• Do not place the printer in an area where people can step on the power cord.
• Do not place objects on the power cord.
• If the power cord becomes frayed or worn, replace it.
• Do not plug or unplug the power cord while the power switch is in the On position.
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
• Ensure that the electrical outlet is near the printer and is easily accessible.
Electrical products can be hazardous if misused.
Review the electrical specification of the printer with an electrician if necessary.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary
to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Emergency Turn Off
If any of the following conditions occur, turn off the printer immediately and disconnect the power cord
from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if:
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• Any part of the printer is damaged.
Laser Safety
This printer complies with laser product performance standards set by governmental, national, and
international agencies and is certified as a Class 1 Laser Product. The printer does not emit hazardous
light because the beam is totally enclosed during all modes of customer operation and maintenance.
WARNING: Use of controls, adjustments, or performance of procedures other than those specified in
this manual can result in hazardous radiation exposure.
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User Guide
Safety
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer.
Operational Guidelines
•Do not remove the paper source tray that you selected in either the print driver or control panel
while the printer is printing.
• Do not open the doors when the printer is printing.
• Do not move the printer while is printing.
• Keep hands, hair, neckties, and so on away from the exit and feed rollers.
• Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
Printer Location
•Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight.
To find the weight for your printer configuration, see Physical Specifications on page 180.
•Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
• Place the printer in an area where there is adequate space for operation and servicing.
• Place the printer in a dust-free area.
• Do not store or operate the printer in an extremely hot, cold, or humid environment.
• Do not place the printer near a heat source.
• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
• Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system.
• Do not place the printer in locations susceptible to vibrations.
• For optimum performance, use the printer at the elevations specified in Elevation on page 184.
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Safety
Printer Supplies
•Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
• Store all consumables in accordance with the instructions given on the package or container.
• Keep all consumable supplies away from the reach of children.
• Never throw toner, print/drum cartridges, or toner containers into an open flame.
• When handling cartridges, for example toner cartridges, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
CAUTION: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreement,
and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance
caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The
Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary
outside these areas. Please contact your Xerox representative for details.
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User Guide
Safety
Maintenance Safety
•Do not attempt any maintenance procedure that is not described in the documentation supplied
with your printer.
• Do not use aerosol cleaners. Clean with a dry lint-free cloth only.
• Do not burn any consumables or routine maintenance items.
®
•For information on Xerox
WARNING: Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on
electromechanical equipment.
supplies recycling programs, go to www.xerox.com/gwa.
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User Guide
Printer Symbols
Symbol Description
Warning:
Indicates a hazard which, if not avoided, could result in death or serious injury.
Caution:
Indicates a mandatory action to take in order to avoid damage to the property.
Hot surface on or in the printer. Use caution to avoid personal injury.
Do not burn the item.
Safety
Do not expose the imaging unit to light for more than 10 minutes.
Do not expose the imaging unit to direct sunlight.
Do not touch the part or area of the printer.
Warning:
Wait for the printer to cool for the specified time before touching the fuser.
This item can be recycled. For details, see Recycling and Disposal on page 201.
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Safety
Europe:
+44 1707 353 434
Environmental, Health, and Safety Contact
Information
For more information on Environment, Health, and Safety in relation to this Xerox product and supplies,
contact the following customer help lines:
United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)
For product safety information in the United States and Canada, go to www.xerox.com/environment.
For product safety information in Europe, go to www.xerox.com/environment_europe.
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WorkCentre® 4265 Multifunction Printer
• More Information ................................................................................................................................................................ 31
2
Features
This chapter includes:
• Parts of the Printer............................................................................................................................................................... 20
• Information Pages .............................................................................................................................................................. 27
• Power Saver Mode ............................................................................................................................................................... 28
• Administration Features ................................................................................................................................................... 29
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Features
• Control Panel.......................................................................................................................................................................... 25
Parts of the Printer
This section includes:
• Front View ............................................................................................................................................................................... 20
Optional Finisher, Tray 2, and High-Capacity Feeder
Features
1. Optional 500-Sheet Finisher
2. Finisher Front Door
3. USB Port
4. Document Feeder with 100-Sheet Capacity
5. Document Feeder Top Cover
6. Control Panel
7. Side Door
8. Bypass tray with 100-sheet capacity
9. Front Door
10. Tray 1 with 520-sheet capacity
11. Feeder Tray Outside Cover
12. Feeder Tray Inside Cover
13. Optional Feeder Tray 2 with 520-Sheet
Capacity
14. High-Capacity Feeder Outside Cover
15. High-Capacity Feeder Inside Cover
16. Optional 2100-Sheet High-Capacity Feeder
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User Guide
Features
Alternate Configuration with Trays 1-4
1. Bypass tray with 100-sheet capacity
2. Tray 1 with 520-sheet capacity
3. Optional Feeder Tray 2 with 520-Sheet Capacity
4. Optional 520-Sheet Feeder Tray 3
5. Optional 520-Sheet Feeder Tray 4
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User Guide
8. Finisher Interface
Rear View
Features
1. Control Board
2. Control Board Cover
3. Power Connector
4. Power Switch
5. Red LED
6. Card Reader Slot
7. Green LED
9. Optional Foreign Device Interface
10. Ethernet Connection
11. USB Port for Service Only
12. Direct Connect Port for USB Printing
13. Direct Connect Port for USB Printing
14. Handset Extension Connector for Optional Fax Kit
15. Fax Line In for Optional Fax Kit
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Features
Internal Components
1. Toner Cartridge
2. Drum Cartridge
3. Smart Kit Drum Cartridge
4. Document Glass
5. Document Feeder
6. Fuser
7. Transfer Roller
Optional 500-Sheet Finisher
1. Finisher Connector Cable
2. Finisher Front Door
3. Staple Cartridge
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Features
Alphanumeric
Control Panel
The control panel consists of a touch screen and buttons you press to control the functions available on
the printer. The control panel:
• Displays the current operating status of the printer.
• Provides access to print features.
• Provides access to reference materials.
• Provides access to Tools and Setup menus.
• Provides access to Troubleshooting menus and videos.
• Prompts you to load paper, replace supplies, and clear jams.
• Displays errors and warnings.
Item
1
2
3 Services Button
4 Job Status Button This button displays lists of all active, secure, or completed jobs on the touch screen.
5
6
7 Dial Pause Button This button inserts a pause in a telephone number when it transmits a fax.
8 C (clear) Button This button deletes numeric values or the last digit entered using the alphanumeric keys.
9 Interrupt Button This button pauses the current job to run a more urgent print, copy, or fax job.
10 Start Button This button starts the selected copy, scan, fax, or Print From job, such as Print from USB.
11 Stop Button
Name Description
Touch Screen
Display
Services Home
Button
Machine Status
Button
Keypad
The screen displays information and provides access to printer functions.
This button provides access to printer features such as copy, scan, and fax on the touch
screen.
This button returns to the active service from the Job Status or Machine Status screens,
or to a preset service.
This button displays the status of the printer on the touch screen.
The keypad enters alphanumeric information.
This button stops the current job temporarily. To cancel or resume your job, follow the
onscreen instructions.
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Features
Item
12 Clear All Button
Name Description
This button clears previous and changed settings for the current selection. To reset all
features to their default settings and clear existing scans, press this button twice.
13 Language Button This button changes the touch screen language and keyboard settings.
14 Power Saver button This button enters and exits the low-power mode.
15 Help Button This button displays information about the current selection on the touch screen.
16 Log In/Out Button This button provides access to password-protected features.
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User Guide
Features
Information Pages
Your printer has a printable set of information pages. These include configuration and font information,
demonstration pages, and more.
Printing the Information Pages
1. At the printer control panel, press the Machine Status button.
2. On the Machine Information tab, touch Self Help.
3. To print an information page, select an option, then touch Print.
Note: To scroll through the list of available items, touch and drag your finger up or down on the
menu.
4. Touch Close.
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Features
Power Saver Mode
Power Saver mode reduces power consumption when the printer is left idle for a specified period of time.
Power Saver Levels
There are two levels of Power Saver mode.
•Power Saver Mode 1: After a specified period of inactivity, the touch screen is dims and the printer
operates on reduced power consumption.
•Power Saver Mode 2: After a specified period of inactivity, the touch screen turns off and the
printer enters standby mode.
Exiting Power Saver Mode
The printer exits Power Saver mode automatically when any of the following events occur.
• You press a button on the control panel.
• The printer receives data from a connected device.
• You open any door or cover on the printer.
• You load media in the document feeder or bypass tray.
• You insert a thumb drive or an access card into a port.
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Features
• Billing and Usage Information ....................................................................................................................................... 30
Administration Features
This section includes:
• CentreWare Internet Services......................................................................................................................................... 29
• Accessing CentreWare Internet Services ................................................................................................................... 29
• Finding the IP Address of the Printer .......................................................................................................................... 30
• Automatic Data Collection .............................................................................................................................................. 30
For details, see the System Administrator Guide at www.xerox.com/office/WC4265docs.
CentreWare Internet Services
CentreWare Internet Services is the administration and configuration software installed on the
embedded Web server in the printer. It allows you to configure and administer the printer from a Web
browser.
CentreWare Internet Services requires:
•A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux
environments.
• TCP/IP and HTTP enabled in the printer.
• A network-connected computer with a Web browser that supports JavaScript.
For details, see the Help in CentreWare Internet Services or the System Administrator Guide.
Accessing CentreWare Internet Services
At your computer, open a Web browser, in the address field, type the IP address of the printer, then press
Enter or Return.
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WorkCentre® 4265 Multifunction Printer 29
Features
Finding the IP Address of the Printer
To install the print drivers for a network-connected printer, you need the IP address of your printer. You
also need the IP address to access the settings of your printer through CentreWare Internet Services.
You can view the IP address of your printer on the control panel or on the Configuration Report.
To view the IP address of the printer on the control panel:
1. At the printer control panel, press the Machine Status button.
2. Touch the Machine Information tab.
−If the system administrator has set the Display Network Settings to show the IP address, it
appears in the center panel.
−If the IP address is not displayed, print the Configuration Report or contact your system
administrator.
To print a configuration report:
1. At the printer control panel, press the Machine Status button.
2. On the Machine Information tab, touch Self Help > System Configuration > Print.
3. Touch Close.
Note: After the printer has been on for two minutes, print the Configuration Report. The TCP/IP
address appears in the Network section of the page. If the IP address listed on the page is 0.0.0.0,
the printer needs more time to acquire an IP address from the DHCP server. Wait two minutes, then
print the Configuration Report again.
Automatic Data Collection
This printer automatically collects data and transmits it to a secure offsite location. Xerox or a
designated servicer uses this data to support and service the printer, or for billing, supplies
replenishment, or product improvement. Automatically transmitted data can include product
registration, meter read, supply level, printer configuration and settings, software version, and problem
or fault code data. Xerox cannot read, view, or download the content of your documents residing on or
passing through your printer or any of your information management systems.
To turn off automatic data collection:
On the Welcome page in CentreWare Internet Services, click the link in the note regarding automated
services.
Billing and Usage Information
Billing and printer usage information appears on the Billing Meters information screen. The impression
counts shown are used for billing. For details on viewing this information, see Billing and Usage
Information on page 141.
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