Xerox WORKCENTRE 255, WORKCENTRE PRO 232, WORKCENTRE 245, WORKCENTRE PRO 265, WORKCENTRE PRO 245 User Manual
...
®
Printer Drivers Guide
For Windows
Release 6.00
January 14, 2005
Copyright © 2004 by Xerox Corporation. All rights reserved.
Printed in the United States of America.
XEROX®, The Document Company®, the digital X®, CentreWare®, and the identifying product names and
numbers herein are trademarks of XEROX CORPORATION.
Other product names and images used in this guide may be trademarks or registered trademarks of their respective
companies and are hereby acknowledged.
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Table of
Contents
Chapter 1 CentreWare Printer Drivers for Microsoft Windows . . . . . . . . . . . . . . . . 1-1
What’s Included in this Release? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Print and Fax Driver Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Types of CentreWare Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Obtaining CentreWare Print and Fax Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
CentreWare Print and Fax Drivers CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Downloading from the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Xerox System PPD Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
CentreWare Printer Driver Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Xerox Print Driver Installation Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Admin Config Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Print and Fax Driver Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
CentreWare Printer Drivers Guide for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Quick Reference Cards for Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Additional Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Chapter 2 Installing Windows Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Xerox Print Driver Installation Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Installing Printer Drivers on Windows Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Direct Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Customized Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Point and Print Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Direct Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Installing from CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Installing from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Installing from an Intranet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Installing from the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
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Customizing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Installing from CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Installing from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Installing from an Intranet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Installing from the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Completing the Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
XeroxInstallerAdmin.xml . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
Considerations for Enterprise Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Clustering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Citrix MetaFrame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Add Printer Driver Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Point and Print Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Installing Printer Drivers on Other Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Configuring Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Preconfiguring Default Driver Settings
(Windows NT / 2000 / XP / Server 2003) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
Configuring Installable Options at the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19
About Bi-Directional Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Status Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Bi-Directional Driver Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24
Locating Installation Files on the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Uninstalling Windows Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
For Windows 9x and NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
For Windows 2000 / XP / Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Chapter 3 Getting the Most from Your Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Driver Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
General Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Default Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Driver Help System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Quick Reference Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Chapter 4 Installing the Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Installing the Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Accessing the Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Using the Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Uninstalling the Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Chapter 5 Installing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Workstation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Supported Xerox Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Installing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Accessing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Using the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Uninstalling the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
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Chapter 6 Problem Solving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Troubleshooting a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Common Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Adobe Acrobat Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Booklet and Multiple-Up (N-Up) Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Euro Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
PDF Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Microsoft Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
PCL Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Sample Set Not Supported in FrameMaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
WordPerfect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-I
v
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1
CentreWare Printer Drivers for Microsoft Windows
CentreWare is software that brings the power of your Xerox systems to your desktop. CentreWare
provides you with total access, viewing, and control of any Xerox system from any connected desktop.
CentreWare’s interactive drivers make printing and faxing from the desktop simple to perform and easy
to understand.
With this guide, administrators can install and configure CentreWare printer drivers and general users
can increase their productivity using the Xerox system’s printing options.
What’s in this chapter:
What’s Included in this Release? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Print and Fax Driver Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Types of CentreWare Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Obtaining CentreWare Print and Fax Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Xerox System PPD Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
CentreWare Printer Driver Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Print and Fax Driver Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
1-1
What’s Included in this Release?
The CentreWare 6.00 release of the WorkCentre and WorkCentre Pro printer drivers supports the
following hardware and features:
PostScript and PCL drivers for the following WorkCentre and WorkCentre Pro models:
WorkCentre 232/238/245/255
WorkCentre 265/275
WorkCentre Pro 232/238/245/255
WorkCentre Pro 265/275
New driver features: Select Finishing, new access to the booklet finishing features, accounting
support for Auditron, Special Pages, and LAN Fax (WorkCentre Pro series only).
Xerox Print Driver Installation. You can configure and install multiple printer drivers at the same
time.
Finishing capabilities (optional on some models). Finisher options may include: Stapling, Hole
Punching, Folding, and Offsetting. Features vary based on the finisher unit.
Feature Facts and Feature Finder quick reference cards, available through the help system,
describe selected printing options and where to locate them in the printer drivers.
Bi-Directional printer drivers that automatically configure the driver with the installable options,
report the current status of the device, provide information on active jobs, and a history of the
last twenty-five jobs on your Xerox system.
Print and Fax Driver Overview
A print and fax driver makes documents created with specialized software applications (word
processing, spreadsheets, graphics) compatible with a specific printer. Each type of printer requires
unique commands to print correctly and to enable special features. For these reasons, different types of
printers require their own printer drivers to operate correctly.
With CentreWare printer drivers, you can print from your workstation to a Xerox system in a network
environment. CentreWare drivers contain a variety of feature options that you can use to customize your
print jobs.
Integrated fax capabilities vary with each Xerox system. Not all Xerox printers support both network
printing and LAN fax submitted from the desktop. Check your product-specific literature for more
details. Other network fax options can be configured with different models, using third-party software
applications.
1-2 CentreWare Printer Drivers for Microsoft Windows
Types of CentreWare Printer Drivers
The CentreWare printer drivers are available in PostScript 3, PCL5e, and PCL 6 printing formats.
PostScript
PostScript gives you greater ability to scale and manipulate images; it offers more precision with highend graphics. PostScript also provides you with different types of error-handling and font substitution
options.
PCL
PCL (Printer Command Language) generally has fewer advanced features than PostScript. However,
using PCL enables you to process most jobs faster.
Obtaining CentreWare Print and Fax Drivers
The following table shows the Xerox system models supported in this release of CentreWare and the
printer drivers that are available for Windows 98 / Me / NT / 2000 / XP / Server 2003 environments.
CentreWare Printer
Drivers
(Windows 98 / Me / NT /
2000 / XP / Server 2003)
PostScript WC 232 / 238 / 245 / 255
PCL 5e WC 232 / 238 / 245 / 255
PCL 6
(Windows 2000 / XP /
Server 2003 only)
Table 1-1: CentreWare Printer Drivers for Xerox WorkCentre and WorkCentre Pro
WorkCentre (WC) and
WorkCentre Pro
(WCP) Models
WC 265 / 275
WCP 232 / 238 / 245 / 255
WCP 265 / 275
WC 265 / 275
WCP 232 / 238 / 245 / 255
WCP 265 / 275
WC 232 / 238 / 245 / 255
WC 265 / 275
WCP 232 / 238 / 245 / 255
WCP 265 / 275
Location
CD/Web
CD/Web
CD/Web
CentreWare Print and Fax Drivers CD
The installation files for the CentreWare printer drivers are available on the CentreWare Print and Fax
Drivers CD.
For updates and additional information, check the Xerox Web site at www.xerox.com.
Types of CentreWare Printer Drivers 1-3
Downloading from the Web
CentreWare printer drivers can be downloaded from the Xerox Web site at www.xerox.com. The
installation files for all Xerox system models are also available from the Web site.
To download printer drivers:
1 Access the Xerox Web site and click Support & Drivers at the top of the page.
2 Click the link to your product family
-or-
Enter your Xerox product family in the Search text box and click Search.
3 From the list of Drivers and Downloads, find your Xerox system and click Drivers & Downloads.
4 Select the desired Operating System (version of Windows), and Language for the printer driver.
5 From the list of drivers, click the driver that you want to download.
6 Read the End User License Agreement and click Accept.
7 Select Save from the File Download dialog.
8 Choose a location to download the file and click Save.
9 After the printer driver is downloaded, follow the instructions presented in Chapter 2 for installing
drivers.
Xerox System PPD Files
A PostScript Printer Description (PPD) file is a readable text file that provides a uniform approach to
specifying special features for printer drivers that interpret PostScript.
Xerox provides PostScript PPDs for use with generic Windows NT / 2000 / XP / Server 2003 PostScript
printer drivers.
1-4 CentreWare Printer Drivers for Microsoft Windows
CentreWare Printer Driver Applications
The following applications are included on the CentreWare Print and Fax
Drivers CD:
Xerox Print Driver Installation utility
Admin Config Wizard
TIFF Submission Tool
Font Management Utility
Xerox Print Driver Installation Utility
The Xerox Windows Printer Installation utility is for users who would like to install and configure their
printer drivers independently. System administrators may also use this utility to install printer drivers
directly onto a PC or network server.
Admin Config Wizard
The Admin Config Wizard is for system administrators who would like to set up standardized
configuration files, enabling users to install printer drivers quickly and easily.
TIFF Submission Tool
With the TIFF Submission Tool, you can submit TIFF (Tagged Image File Format) files directly to a
Xerox system for printing. TIFF files print faster when they are sent to the Xerox system in this format.
NOTE: You must have a TIFF interpreter on your Xerox system to use this tool.
See Installing the TIFF Submission Tool on page 5-1 for more information.
Font Management Utility
The Font Management Utility is a tool used for managing fonts and printer lists. Using this utility, fonts
may be viewed, printed, downloaded to printers, and your downloaded (non-resident) fonts exported to a
file. Printers can be added or deleted from a printer list which is used for adding and deleting fonts from
one or multiple printers.
See Installing the Font Management Utility on page 4-2 for more information.
CentreWare Printer Driver Applications 1-5
Print and Fax Driver Documentation
The CentreWare printer drivers include the following documentation, designed to get you up and running
quickly and easily.
CentreWare Printer Drivers Guide for Windows
This guide is intended for administrators who install and configure CentreWare printer drivers and for
users who want to know more information about printer drivers and their installation.
The CentreWare Printer Drivers Guide is available on the CentreWare Print and Fax Drivers CD in
electronic (PDF) format. If selected at the time of installation, the Drivers Guide is placed on the user’s
PC at ...\ Program Files \ Xerox \ WorkCentre or ...\ Program Files \ Xerox \ WorkCentre Pro.
An English version of Adobe Acrobat Reader is provided on the CentreWare Print and Fax Drivers CD.
This works on most workstations running a non-English version of Windows, except Windows 2000.
You can download a reader for other languages from Adobe at
Help
The Help system is the primary source for information about using the printer drivers. You can access the
Help system through the Help buttons. Included in the Help system are Quick Reference Cards for
printer drivers, feature descriptions, step-by-step procedures, Xerox system information, problemsolving information, and support information.
www.adobe.com.
Quick Reference Cards for Printer Drivers
Feature Finder Card—a quick reference card to help you locate the many printing options that you
can use through the printer driver to enhance the printing of your documents.
Feature Facts Card—a quick reference card describing selected printing options, such as
Watermarks, Booklet Layout, and Stapling.
The Quick Reference Cards are provided in Adobe Acrobat PDF format.
1-6 CentreWare Printer Drivers for Microsoft Windows
Support
Support for your CentreWare printer driver is available both online and by telephone.
Internet Support
Please visit the Xerox Web site (www.xerox.com) for product support information, product overviews,
updates, and links to specific product sites. Printer drivers and PPDs can also be downloaded by clicking
Support & Drivers.
Telephone Support
For additional assistance, you may contact the Xerox Welcome Center by telephone to speak with a
Product Support Analyst. Locate your Xerox system serial number, and record it in the space below
before you make your call.
Xerox System Serial Number:
The Xerox Welcome Center telephone numbers are listed in the following table. If the Welcome Center
telephone number for your country is not listed, it will be provided to you when your Xerox system is
installed. For future reference, please record the telephone number in the space provided below.
Welcome Center Telephone Numbers:
UNITED STATES 800-821-2797
UNITED STATES (TTY) 800-855-2880
CANADA 800-939-3769 (800-93-XEROX)
Additional Tips
Additional tips and technical information for printer drivers are available at the Xerox Web site. Click
Support & Drivers, then locate your product and access the documentation section. The documents
listed in this section cover specific issues that may require special procedures or application notes
regarding the operation and configuration of your Xerox system.
Support 1-7
1-8 CentreWare Printer Drivers for Microsoft Windows
2
Installing Windows Printer Drivers
The CentreWare printer drivers support the special features and functions of Xerox systems, enabling
fast, efficient printing from your desktop. This chapter provides installation instructions for all current
Windows environments.
What’s in this chapter:
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Direct Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Customizing the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Considerations for Enterprise Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Point and Print Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Configuring Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Preconfiguring Default Driver Settings (Windows NT / 2000 / XP / Server 2003) . . . . . . . 2-16
Configuring Installable Options at the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
About Bi-Directional Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Locating Installation Files on the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Uninstalling Windows Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
2-1
Requirements
Printer Drivers
A maximum of 32 MB of available hard disk space per CentreWare Windows printer driver.
Internet Explorer 5.5 or higher installed on the workstation for Windows NT, 2000, XP, or
Server 2003 drivers.
Xerox Print Driver Installation Utility
The Xerox Print Driver Installation utility and Admin Config Wizard require:
Administrator privileges in Windows NT / 2000 / XP / Server 2003
Internet Explorer 5.5 or higher
Microsoft TCP/IP Printing installed and running to connect Peer To Peer in a Windows NT
environment
Service Pack 2 installed on Windows XP systems
Service Pack 4 installed on Windows 2000 systems
Service Pack 6 installed on Windows NT systems
2-2 Installing Windows Printer Drivers
Installing Printer Drivers on Windows Networks
In Windows environments, you can install a Xerox printer driver by using a direct installation, a custom
installation, or a Point and Print installation.
Direct Installation
Use the Xerox Printer Driver Installation utility to install Xerox printer drivers for your network printers
quickly and easily. If you have the CentreWare Print and Fax Drivers CD or know the network location
where the contents of the CD have been saved, you need only run the installer once per Xerox product to
install the appropriate drivers for multiple page description languages (PDLs) directly onto a PC or print
server.
NOTE: You can use the Add Printer Wizard to install Xerox printer drivers, but you must install each
driver separately.
Customized Installation
System administrators can use the Admin Config Wizard to pre-configure the driver installation. Use this
wizard to control settings such as printer detection method, default printer assignment, and network
printer sharing. Set multiple installation configurations to distribute and apply to users or groups as
appropriate.
Copy the contents of the CentreWare Print and Fax Drivers CD to your network. (See Locating
Installation Files on the CD on page 2-25.) Then start the Admin Configuration Wizard to set up a
configuration file. (See Customizing the Installation on page 2-8 to perform a customized installation.)
Point and Print Installation
Copy the contents of the CentreWare Print and Fax Drivers CD to your network. Install the drivers
locally and modify the device settings and document settings (
Settings (Windows NT / 2000 / XP / Server 2003) on page 2-16). Then copy the new configurations to the
server for enterprise use (see Point and Print Installations on page 2-15).
NOTE: It is possible to upgrade a Windows driver without uninstalling the previous version. However,
the impact of such an upgrade on system performance can be unpredictable. The most reliable way
to upgrade is to uninstall the old drivers and perform a clean installation of the new ones. For
information on uninstalling drivers,
information on uninstalling and upgrading drivers is available in the Customer Tips portion of
www.xerox.com.
see Uninstalling Windows Printer Drivers on page 2-26. Additional
see Preconfiguring Default Driver
Installing Printer Drivers on Windows Networks 2-3
Direct Installation
You can install the CentreWare Print and Fax drivers from the CentreWare Print and Fax Drivers CD,
from a location on your network that your administrator specifies, or from a URL or intranet address.
NOTE: After you start the installer, it detects the operating system of your server or workstation. If that
operating system does not meet the product requirements, the installer issues a message and exits.
This would occur, for example, if you attempted to install drivers housed on a Windows 2000 server
onto a client running Windows 3.1.
Installing from CD
1 Insert the CentreWare Print and Fax Drivers CD into the CD-ROM drive. The AutoRun program
displays the available selections.
–or–
If the AutoRun is disabled on your workstation, open My Computer and double-click the CD-ROM
drive. Double-click the setup.exe file. The AutoRun program displays the available selections.
2 Chose a language and click OK.
3 Click Print and Fax Drivers.
4 Click Install Your Windows Print Driver.
5 Continue with Completing the Installation on page 2-6.
Installing from the Internet
1 Open a browser window and access www.xerox.com.
2 Click the link to download the installation files.
3 Run the setup.exe file.
4 Chose a language and click OK.
5 Click Print and Fax Drivers.
6 Click Install Your Windows Print Driver.
7 Continue with Completing the Installation on page 2-6.
2-4 Installing Windows Printer Drivers
Installing from an Intranet
1 Open a browser window and type the appropriate intranet address, such as
http://xyz.mycompany.com.
2 Run the setup.exe file.
3 Chose a language and click OK.
4 Click Print and Fax Drivers.
5 Click Install Your Windows Print Driver.
6 Your administrator may have created a screen containing customized instructions for your site. If
such a screen appears, record and follow any posted instructions. Then click Next.
7 Continue with Completing the Installation on page 2-6.
Installing from the Network
1 Use Windows Explorer to find the CentreWare Print and Fax Drivers installation files.
2 Run the setup.exe file.
3 Chose a language and click OK.
4 Click Print and Fax Drivers.
5 Click Install Your Windows Print Driver.
6 Your administrator may have created a screen containing customized instructions for your site. If
such a screen appears, record and follow any posted instructions. Then click Next.
7 Continue with Completing the Installation on page 2-6.
Direct Installation 2-5
Completing the Installation
The installer scans supported direct connections as well as the local network subnet for printers. The
results appear on the Select Printer screen.
1 Do one of the following:
If the printer that you want to install appears in the list of discovered printers, click Select From
the Following Discovered Printers and select the printer.
If the printer that you want to install does not appear in the list of discovered printers, do one of
the following:
Click Advanced Search and choose an automatic or manual search method.
Automatic The installer detects and searches for all printers on all available subnets.
Manual Enter the gateway and subnet mask for the search directly,
–or–
Use Previous Search. Select a search that the installer has previously performed from
a drop-down list.
After making your selections, click Search.
Choose Enter Printer’s IP address, DNS name, or UNC path. Enter the information or browse for
one of those identifiers.
NOTE: Examples of printers that may not appear on the discovered printers list or search results,
regardless of operating system, include printers connected to a different subnet or printers on a
print queue.
Using the discovered printers list, IP address, or DNS name to identify the printer results in the
creation of a local print queue, while using the UNC name associates the printer with an existing
queue.
2-6 Installing Windows Printer Drivers
2 Click Options if you want to configure any of the following settings:
Language—Select the language in which to run the installer.
Driver Selection (PDL)—Choose at least one of the following PDLs: PostScript, PCL 5e, or
PCL 6.
NOTE: This setting does not impact installation of a printer that is assigned to a network queue.
Driver Settings—Select or deselect any of the following options:
Share the printer on the network (requires Windows NT / 2000 / XP/ Server 2003).
Convert the printer’s DNS name to an IP address.
Set the printer as your Windows default.
Download driver files from the Internet (You must be connected to the Internet during
installation).
Click OK to exit Options.
3 Click Install. The installer copies the driver files, edits the registry, and adds the printer to the
workstation or server.
NOTE: If you do not have sufficient rights to install a printer on the designated server, a logon
prompt will appear. Enter an appropriate user name and password.
4 The Installation Complete screen appears to report a successful installation. Do any or all of the
following:
Click Set Contact/Location to enter, review, or edit the Printer Administrator Name, Printer
Administrator Phone Number, Printer Administrator Location, and Printer Location.
Click the support link to learn about using your printer.
5 Click Finish to end the installation.
NOTE: If the installation fails, an Installation Failed window, with applicable error messages and
suggestions, appears. Click Close to end the installation attempt.
Direct Installation 2-7
Customizing the Installation
The Admin Config Wizard is for system administrators who would like to set up standardized
configuration files for users to install their printer drivers quickly and easily. Using the wizard, you can
customize the driver installation process to meet your organization’s needs.
Network administrators can use the Admin Config Wizard to preconfigure installer parameters and save
these settings to a script file. Use this file with tools such as .vbs scripts or management programs like
Microsoft System Management Services (SMS) to automate, configure, and control the deployment of
CentreWare print and fax drivers on your network.
You can begin the wizard from the CentreWare Print and Fax Drivers CD, from a location on your
network that your administrator specifies, or from a URL or intranet address. However, the resulting
script files and configuration folders must reside on or be saved to the network.
Installing from CD
1 Insert the CentreWare Print and Fax Drivers CD into the CD-ROM drive. The AutoRun program
displays the available selections.
–or–
If the AutoRun is disabled on your workstation, open My Computer and double-click the CD-ROM
drive. Double-click the Setup.exe file. The AutoRun program displays the available selections.
2 Continue with Completing the Customization on page 2-9.
Installing from the Internet
1 Open a browser window and access www.xerox.com.
2 Click the link to download the installation files.
3 Continue with Completing the Customization on page 2-9.
Installing from an Intranet
1 Open a browser window and type the appropriate intranet address, such as
http://xyz.mycompany.com.
2 Run the setup.exe file.
3 Continue with Completing the Customization.
Installing from the Network
1 Use Windows Explorer to find the CentreWare Print and Fax Drivers installation files.
2 Run the setup.exe file.
3 Continue with Completing the Customization.
2-8 Installing Windows Printer Drivers
Completing the Customization
1 Choose a language and click OK.
2 Click Print and Fax Drivers.
3 Click Admin Config Wizard. The Admin Config Wizard opening screen appears.
4 Select the location of the installation script file.
5 Click Continue. The Admin Config Wizard dialog box appears.
6 Configure the settings in the dialog box. See Table 2-1 on page 2-9 for a list of options.
7 Click Save Script to preserve your changes.
NOTE: To set up multiple installation scenarios, first create a "baseline" script. Then, use the
wizard to edit the baseline script and save each variation to its own path. Finally, send each user
or group of users a link to the most appropriate script location, or incorporate it in their login
scripts.
Table 2-1 contains the settings that you can customize with the Admin Config Wizard.
Field Description
Install Screen Default Choose the default option for printer selection. This selection controls which printer detection option
the user sees as the default choice. It does not dictate the printer to install. To set that, use the Port
Value field described below.
Let installer decide (based on the number of printers discovered).
Default to Printer List.
Default to specify port. (The user enters an IP address, DNS name, or UNC path.)
Location Contact Info Enter location and contact information during installation.
Do NOT prompt.
Prompt for information (if not set).
Always prompt.
Set Printer As Default Make the printer being installed the default choice when submitting print jobs.
Let installer/user decide.
Always set printer as default.
Never set printer as default.
Share Printer Make the printer being installed accessible to network clients.
Let installer/user decide.
Always share the printer.
Never share the printer.
Launch Scanner Install Install a scanning component after printer installation has succeeded.
Let installer decide (based on the results of the printer installation and the availability of scanner
functionality on the printer).
Do not launch scanner install.
Launch scanner install.
Force Web Download Select to require downloading driver files from the Internet during installation.
Table 2-1: Admin Config Wizard Dialog Box Options
Customizing the Installation 2-9
Field Description
Resolve DNS Select to use the device DNS name for identification if available.
Local Search Type Select one or more of the following search methods:
LPT Search.
USB Search.
Net Search.
PDL to use Install drivers that support one or more of the following PDLs:
PostScript.
PCL 5e.
PCL 6.
Port Value Enter the IP address, DNS name, or UNC name of the printer to install.
Single Instance Only Select to prevent multiple copies of the printer definition from installing on a client. This option
allows you to automate printer deployment by incorporating the installation in a login script.
Save the Configuration
Script file to
Enter the location to save the configuration script file. If this location matches the path entered in the
opening screen, the wizard only saves changes to the XeroxInstallerAdmin.xml file. Otherwise, the
wizard copies the entire contents of the original path to the path specified here.
Table 2-1: Admin Config Wizard Dialog Box Options
2-10 Installing Windows Printer Drivers
XeroxInstallerAdmin.xml
The Admin Config Wizard writes the settings into the XeroxInstallerAdmin.xml file. The original
version resides in the ...\Utilities\Installer folder. You may edit this file directly to configure installer
settings that are beyond the scope of the Admin Config Wizard, such as an opening message screen or
the default gateway and subnet mask for the Advanced search.
Table 2-2 lists the fields that you can configure directly in the XeroxInstallerAdmin.xml file:
XML Field Description
<Admin_Defined_Dialog_Captions> Window title bar for an optional custom message displayed at the beginning of the
installation.
<Admin_Message> Text of custom message displayed at beginning of installation.
<InstallScreenDefault> Numeric value that sets the default method of printer selection.
0 - Let installer decide (based on the number of printers discovered).
2 - Default to Printer List.
3 - Default to Specify Port.
4 - Default to USB PnP.
<Printer_Port_Value> The IP address, DNS name, or UNC name of the device to install.
<GatewayDefault> Default gateway address for Manual Search.
<SubnetMaskDefault> Default subnet mask for Manual Search.
<USBSearch>
<LPTSearch>
<NetSearch>
Numeric values that represent the availability of each search method.
0 - Search using this method.
1 - Do not search using this method.
<SetLocationContactInfo> Numeric value that controls the input of location and contact information during
installation.
0 - Do not prompt user for information.
1 - Only prompt user to set information if it is not already set within printer.
2 - Always prompt user to set information.
<ResolveDNS> Numeric value that sets the preferred means for device identification.
0 - Use DNS name if available.
1 - Use IP address.
<SetPrinterAsDefault> Numeric value that controls the use of the installed printer as default.
0 - Installer determines default printer status.
1 - Always set as default.
2 - Never set as default.
<SharePrinter> Numeric value that controls sharing of the installed printer.
0 - Let installer/user decide whether or not to share printer.
1 - Always share printer.
2 - Never share printer.
<ForceWebDownload> Numeric value that indicates the preferred source for device drivers.
0 - Do NOT get files from the Internet automatically.
Table 2-2: XeroxInstallerAdmin.xml File Options
Customizing the Installation 2-11
XML Field Description
<DriverToUse> Numeric value that indicates which PDLs to install.
0 - Let the installer decide.
1 - PDL 1 (PostScript).
2 - PDL 2 (PCL 5e).
4 - PDL 3 (PCL 6).
3 - PDL 1 and PDL 2.
7 - PDL 1, 2, and 3.
<LaunchScannerInstall> Numeric value for installing scanner software after printer. Requires Windows 2000
or above and Xerox Multifunction Device.
0 - Do not launch scanner installation.
2 - Launch scanner installation.
<AdminConfigureableStrings> Define a field not listed above and its value.
Table 2-2: XeroxInstallerAdmin.xml File Options
2-12 Installing Windows Printer Drivers
Considerations for Enterprise Technologies
Large organizations, or organizations with specialized requirements for security, reliability, or remote
access frequently employ technologies that impact the installation process. This section briefly describes
two technologies that CentreWare printer drivers support—clusters and Citrix MetaFrame—and the role
of the Add Printer Driver Wizard in preparing these environments for successful printer definition.
Clustering
Clustering is a technology that configures two or more servers ("nodes") to behave as one, from a user
perspective. Each node has access to a storage medium (the "cluster") that houses the supported
application or data.
Clustering is usually employed to improve fault tolerance or to implement load balancing. Typical
applications of clustering are applications or functions that require virtually uninterrupted service, such
as production report generation in many manufacturing environments, where one server failure could
have repercussions throughout the supply chain.
Print servers are one of many possible applications of clustering. Others include Web services, ftp
services, file management, and even managing some aspects of Active Directory.
When a cluster houses a print server, only the print spooler folder resides on the cluster. The printer
drivers reside on the nodes in their standard locations. When one node fails, printing continues using the
drivers that are present on a surviving node. Should that node lack the appropriate drivers, consequences
range from a lack of access to advanced driver features to a complete inability to print.
To ensure consistent printer availability in a cluster, use the Add Printer Driver Wizard (see Add Printer
Driver Wizard on page 2-14) to install the same printer drivers on all nodes in a cluster before adding the
printer to the cluster itself.
NOTE: Xerox recommends this practice even on the Windows Server 2003 cluster management
products that have an "Automatic Quorum Feature." This is to ensure that damaged or corrupt driver
files are not passed from one node to another should failover occur.
Citrix MetaFrame
Citrix MetaFrame provides centralized application management and distribution to an enterprise.
Applications that are published to users from a Citrix server have a single point of installation and
maintenance, simplifying administration. Desktop hosting capabilities offer access to current operating
platforms and applications to users running a wide range of hardware and operating systems, while
providing administrators increased control.
A Citrix server can be configured to "auto-create" a printer or printers when a Windows client logs in.
This procedure makes the client’s Windows printers available within a Citrix session. If the appropriate
drivers do not reside on the Citrix server, the Citrix server substitutes a "universal" driver. The user can
still print, but many of the features associated with CentreWare printer drivers, such as accounting or
booklet creation, are unavailable.
To prevent this, install the CentreWare drivers (See Add Printer Driver Wizard on page 2-14) on a Citrix
server (or on all members of a Citrix server farm) before clients that use local printers based on these
drivers log in.
Considerations for Enterprise Technologies 2-13
Add Printer Driver Wizard
This wizard loads the requested drivers on a Windows print server but does not create a queue or printer
object.
To run the Add Printer Driver Wizard:
1 At the desktop, click Start > Settings > Printers (Windows 2000) or Start > Printers and Faxes
(Windows XP / Server 2003). The Printers window appears.
2 Click File > Server Properties. The Print Server Properties dialog box appears.
3 Click the Drivers tab.
4 Click Add. The Add Printer Driver Wizard appears.
5 Follow the instructions on the screen.
2-14 Installing Windows Printer Drivers
Point and Print Installations
This procedure assumes that a Xerox system on a network server has been installed with the appropriate
CentreWare printer driver prior to performing Point and Print.
If you would like to standardize the device settings and document settings for the Windows NT / 2000 /
XP / Server 2003 printer drivers, see
Server 2003) on page 2-16 before installation.
To perform Point and Print:
1 At the client workstation, access the desired network Xerox system through Network
Neighborhood (Windows 98 / NT) or My Network Places (Windows Me / 2000 / XP /
Server 2003). Browse to your printer.
2 Double-click the Xerox system icon. At the prompt, select to install the printer driver. The Add
Printer Wizard opens.
–or–
Right-click the Xerox system icon. At the prompt, select to install the printer driver. The Add Printer
Wizard opens.
–or–
Click the Xerox system icon. Drag and drop the printer icon on the Printers folder. The Add Printer
Wizard opens.
Preconfiguring Default Driver Settings (Windows NT / 2000 / XP /
NOTE: To install printers on Windows 9x clients, use the right-click method; drag and drop may
yield unexpected results.
3 Follow the Add Printer Wizard instructions. The appropriate files for the selected Xerox system
download to the client workstation.
Installing Printer Drivers on Other Networks
The Xerox Printer Driver Installation utility supports Windows networks. To install drivers in other
networks, follow the network operating system’s procedures for creating print servers, printers, and
queues. You may then be able to use Microsoft’s Add Printer Wizard to install drivers on Windows
clients and attach the clients to queues.
Point and Print Installations 2-15
Configuring Printer Drivers
To use the CentreWare printer drivers most effectively, you will need to configure the drivers to reflect
options available on your Xerox system. You can configure the drivers in one of the following ways:
Preconfigure standard device and document settings in the driver prior to distributing them for
installation. This capability is available for Windows NT, 2000, and XP drivers only.
Configure installable options directly at a workstation.
Preconfiguring Default Driver Settings (Windows NT / 2000 / XP / Server 2003)
You may want to standardize the default settings for your Windows printer drivers before making them
available for installation on individual workstations. There are two categories of driver settings that you
can preconfigure:
Device Settings—refers to installable options such as a High Capacity Feeder or a Finisher,
accounting options, etc.
Document Settings—refers to document options, such as a banner sheet, portrait or landscape
orientation, PostScript options, etc.
This preconfiguration process involves copying the printer driver files from the CentreWare Print and
Fax Drivers CD to a server installation directory, installing a driver on a workstation, selecting the
default device and document settings that you want to establish, saving those settings in the driver, and
copying the configuration file to the installation directory on the server to overwrite the previous
defaults.
NOTE: This process can be performed in both Windows and non-Windows network environments
(such as NetWare). To minimize impact to the server or potential down-time, first preconfigure an
individual workstation. After completing the preconfiguration process at the workstation, copy the files
to the server for distribution.
2-16 Installing Windows Printer Drivers
To modify the driver default settings:
1 At a workstation, insert the CentreWare Print and Fax Drivers CD into the CD-ROM drive. The
AutoRun program displays the available selections.
–or–
If the AutoRun is disabled on your workstation, open My Computer and double-click the CD-ROM
drive. Double-click the Setup.exe file. The AutoRun program displays the available selections.
2 Chose a language and click OK.
3 Select Browse CD and browse to the printer driver files for your Xerox system. For information
about the driver files, see
Locating Installation Files on the CD on page 2-25.
4 Copy the printer driver files for your Xerox system to the driver installation directory on the server.
5 Install the printer driver files for your Xerox system to your workstation.
NOTE: For more information about installing the printer driver with the Xerox Windows Print
Installer,
see Direct Installation on page 2-4 or use the Microsoft Add Printer Wizard.
6 On the desktop, select Start > Settings > Printers (Windows 98 / Me / NT / 2000) or Start >
Printers and Faxes (Windows XP / Server 2003) and right-click the printer.
7 Choose Properties.
8 Select the Configuration tab and choose the settings you want as your default settings.
9 Select the Device Settings tab and choose the settings you want as your default settings.
10 Expand the Override/Restore Defaults option on the Device Settings tab.
11 Select Save Current Settings as Default. A Save button appears.
12 Click Save. The configuration and device settings are saved as the default settings.
13 If you want to modify the default document settings, continue with the following steps. Otherwise,
close the Properties dialog and continue with step 21.
For 2000 / XP / Server 2003 drivers, select the General tab and click Printing Preferences. The
Printing Preferences dialog opens.
For NT drivers, close the Properties dialog. Right-click the printer and select Document
Defaults.
14 Select the settings you want as the defaults for the document options from the Printing Preferences
dialog (2000 / XP / Server 2003) or Document Defaults dialog (NT).
15 Make your selections from the available tabs.
Configuring Printer Drivers 2-17
16 Select the Advanced tab.
17 Expand Override/Restore Defaults.
18 Select Save Current Settings as Default. A Save button appears.
19 Click Save to save each setting on every tab of the printer driver as the default setting.
20 Click OK to close the Printing Preferences dialog and the Properties dialog in 2000 / XP /
Server 2003 or click OK to close the Document Defaults dialog in NT.
21 Copy the driver filename.dyc file created on your workstation in the
Windows/System32/Spool/Drivers/W32x86/3 directory (for 2000 / XP / Server 2003) or
WinNT/System32/Spool/Drivers/W32x86/2 directory (for NT).
22 Paste the driver filename.dyc file to the driver installation directory on the server and overwrite the
driver filename.dyc file on the server with the new file that contains the preconfigured driver default
settings. Any drivers installed from this directory will now contain the default settings you selected.
2-18 Installing Windows Printer Drivers
Configuring Installable Options at the Workstation
You may want to configure installable options right at a user workstation. You may be able to configure
the driver settings automatically, using the driver’s Bi-Directional communication functionality, or you
can make the selections manually, setting the options on the individual driver dialogs.
NOTE: You may need Administrator rights on the workstation to perform these steps.
Configuring Installable Options—Automatically
If you have a TCP/IP network, the Windows printer drivers can, as an option, provide Bi-Directional
capabilities. The printer driver communicates with the printer through your network and acquires
information from the printer.
To configure the Installable Options automatically:
1 At the desktop, click Start > Settings > Printers (Windows 9x / Me / NT / 2000) or Start >
Printers and Faxes (Windows XP / Server 2003) .
2 Right-click the appropriate printer icon and select Properties.
3 Select the System Configuration (Configuration) tab.
See About Bi-Directional Printer Drivers on page 2-23.
Figure 2-1: System Configuration Tab (Properties Dialog)
Configuring Printer Drivers 2-19
4 Click Bi-Directional Setup.... The Bi-Directional Communication dialog opens.
Figure 2-2: Bi-Directional Communication Dialog
5 Enter the Device Name or TCP/IP address.
6 Select Enable Bi-Directional Communication.
7 Click OK. Bi-Directional communication is enabled. A Status button appears on the Paper/Output
tab of the printer driver. By clicking Status, you can access current information about the printer.
See
About Bi-Directional Printer Drivers on page 2-23.
NOTE: To change the SNMP Community Name, click SNMP Community Name. The printer
name must be changed to match this name for Bi-Directional communication to be available.
2-20 Installing Windows Printer Drivers
Configuring Installable Options—Manually
If your network environment does not support Bi-Directional communication, you can configure
installable options manually.
See Bi-Directional Driver Support on page 2-24 to see if your network
environment is supported.
To configure the Installable Options manually:
1 At the desktop, click Start > Settings > Printers.
2 Right-click the appropriate printer icon and select Properties.
3 Select the System Configuration (Configuration) tab.
Figure 2-3: System Configuration Tab (Properties Dialog)
Configuring Printer Drivers 2-21
4 Click Installable Options and select the options that are available on your Xerox system.
Figure 2-4: Installable Options Dialog
5 Click OK to save the settings and OK to close the dialog.
6 Click OK to close the printer driver.
2-22 Installing Windows Printer Drivers
About Bi-Directional Printer Drivers
If you have a TCP/IP network, the Windows 2000 / XP / Server 2003 printer drivers can provide
Bi-Directional capabilities. With Bi-Directional communication, a printer driver communicates with the
printer through your network.
After an initial setup procedure, Bi-Directional communication automatically updates the printer driver
with the printer’s installed options and reports specific information about the printer’s operational status,
active jobs, completed jobs, and paper status in your Xerox system.
NOTE: If network communication is temporarily unavailable or is not configured properly for the
printer, the network, or your workstation, the Bi-Directional information does not appear.
Status Dialog
The Status dialog shows the status of your Xerox system as well as specific information about your print
jobs. You can check the status of up to 25 jobs currently in the print queue or you can verify the status of
completed jobs. You can use this dialog to check the properties of the paper loaded in different paper
trays on your printer and also the current paper levels in those trays. You can also use this dialog to verify
that your printer is functioning properly.
Click Status on the Paper/Output tab to access the Status dialog.
Figure 2-5: Status Dialog—Paper Status Tab
About Bi-Directional Printer Drivers 2-23
Bi-Directional Driver Support
Supported Operating Systems
Bi-Directional drivers are supported for the following Microsoft Operating Systems:
Windows 98 Windows 2000 (Professional, Server, Advanced Server)
Windows Me Windows XP (Home, Professional)
Windows Server 2003 (Server, Enterprise Server)
Client-Based Implementations
Bi-Directional drivers installed on a client workstation communicate with Xerox systems via the
following methods:
Device Settings SNMP over TCP/IP
Job Monitoring SNMP over TCP/IP
Job History SNMP over TCP/IP
Device Status SNMP over TCP/IP
Device Configuration Microsoft Point and Print functionality
NOTE: Windows 98 and Windows Me do not include support for native TCP/IP printing. Additional
software is required.
Server-Based Implementations
Bi-Directional drivers installed on a server communicate with Xerox systems via SNMP over TCP/IP or
SNMP over IPX/SPX.
The data available in server-based drivers will not update on a regular basis. When configuration
changes are made, the driver must be reopened to detect the changes.
2-24 Installing Windows Printer Drivers
Locating Installation Files on the CD
The installation .inf files for Windows Postscript (PS) and PCL printer drivers are located in the Drivers
folder of the CentreWare Print and Fax Drivers CD. If you want to browse to, or access these files,
locate the Drivers folder and open the Windows folder, as well as the folder for your particular Xerox
system model, for example, WorkCentre Pro 255.
The Xerox system model folder contains individual driver folders categorized by driver type—PS and
PCL—and Windows operating system (9x, NT, 2000, or XP). Therefore, the installation files (.inf) for a
Windows 2000 PostScript driver for a WorkCentre Pro 255 are located in:
...\Drivers \ Windows \ WCP55_45_38_32 \ PS_55_W2K_XP_2K3 \ xrwa55ps.inf
Locating Installation Files on the CD 2-25
Uninstalling Windows Printer Drivers
NOTE: Before you uninstall CentreWare Windows printer drivers, ensure that the Xerox system you
are deleting is not the default printer. If so, select another printer as the default.
For Windows 9x and NT
To uninstall the Windows 9x and NT printer drivers:
1 At the desktop, select Start > Settings > Printers.
2 Right-click on the icon for the Xerox system you want to delete and select Delete.
3 A confirmation message appears. Click Ye s to delete the printer driver.
4 Reboot the workstation.
For Windows 2000 / XP / Server 2003
To uninstall the Windows 2000, XP, and Server 2003 printer drivers:
1 At the desktop, select Start > Settings > Printers (Windows 2000) or Start > Printers and Faxes
(Windows XP / Server 2003).
2 Right-click on the icon for the Xerox system you want to delete and select Delete.
3 A confirmation message appears. Click Ye s to delete the printer driver object.
4 Repeat steps 2 and 3 for all printer objects that use the driver being uninstalled. For example,
suppose you are uninstalling the PCL 6 drivers for the Xerox WorkCentre Pro 265/275 series. If your
Printers window includes icons for more than one WorkCentre Pro 265/275 PCL 6 printer, you must
delete them all before continuing.
5 Rebooting your workstation is recommended.
6 Open the Printers folder: select Start > Settings > Printers (Windows 2000) or Start > Printers
and Faxes (Windows XP / Server 2003).
7 Right-click in a blank area of the folder. A drop-down menu opens.
8 Select Server Properties. A Properties dialog opens.
9 Select the Drivers tab.
10 Select the printer driver you want to remove.
11 Select Remove. The printer driver is removed.
12 Reboot the workstation.
2-26 Installing Windows Printer Drivers
3
Getting the Most from
Your Printer Driver
With the CentreWare printer drivers, you have an invaluable tool to save you time and increase your
productivity. These drivers offer you over thirty-five feature options, depending on the type of driver and
the installable finisher options, for you to choose how your document will look and print.
The Help system is the primary source for information about using the printer drivers. At any time, you
can access the Help system through the Help buttons on the driver. Through the Help system, you also
have access to quick reference cards about printer driver features. They were developed so that you can
print and post them for a handy reference.
What’s in this chapter:
Driver Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Driver Help System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Quick Reference Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3-1
Driver Structure
The driver arranges the features on the following tabs: Paper/Output, Special Pages, Image Options,
Layout/Watermark, and Advanced.
Figure 3-1: Printer Driver Interface
The features on the four tabs are organized for your convenience with the most frequently used features
available to you when you open the driver. Small icons are placed next to the features so that you can
quickly find the features you want. By clicking on the icon you can go through the list of options for that
feature. Or, use the drop down list to see the options.
When chosen, certain features constrain other features. For example, if you set the Finishing
Summary to Collated, Booklet Fold, Booklet Layout; the icon
Sided Print option changes, and 2 Sided Print displays in gray. When you click the icon, a pop-up
dialog appears explaining why the feature is not available or why it is constrained to a particular
selection, as in this case, booklet printing requires 2 Sided Print.
on the printer driver near the 2
3-2 Getting the Most from Your Printer Driver
Tabs
Features vary on the driver tabs depending on the driver type and installable options.
General Tabs
These driver tabs are accessed through your application’s print dialog. Driver setting changes on these
tabs apply to the open document and application, and are temporary.
The Paper/Output tab has the most frequently used features. For example, you can choose to print on
two sides of the paper, select specific media on which to print, or delay your print job to a time specified
by you. The Paper/Output tab also presents the finishing options, which may include—depending on the
type of finisher you have installed—collate, staple, fold, or punch options.
If you have enabled the optional Bi-Directional communication for your printer driver, a Status button is
added to your Paper/Output tab. When you click Status, the Status dialog opens and reports specific
information about the printer’s operational status as well as specific information about your print jobs.
See Status Dialog on page 2-23.
The Special Pages tab has features for adding Covers, Inserts, and Exceptions (specifying media/page
characteristics on a per-page basis).
The Image Options tab groups together those features that are related to image manipulation, such as
Reduce/Enlarge
reversing the image and all associated text.
The Layout/Watermark tab contains all features that relate to Page Layout and Watermarks.
, Lighten/Darken, or Mirror Image, a feature that flips the image from left to right, thereby
The Advanced tab contains those features that infrequently change once set, such as Banner Sheet,
Request Offset, TrueType Font options, and Custom Paper Sizes.
Tabs 3-3
Default Tabs
These driver tabs are accessed through the Printers folder and may be available only with administrative
rights. From the desktop select Start > Settings > Printers (Windows 9x / Me / NT / 2000) or Start >
Printers and Faxes (Windows XP / Server 2003). Right-click on your printer icon and select Properties
from the menu. The printer driver dialog appears. Driver settings from this dialog become the default
settings. All of the General Tabs available through your application’s print dialog are available, as well
as some other tabs such as the Configuration tab and the Device Settings tab.
The Configuration tab contains several buttons (depending on your Xerox system model): Bi-Directional
Setup, Installable Options, Accounting and About. Each button opens a dialog to configure your driver.
Through Bi-Directional Setup you can enable Bi-Directional Communication. You will then receive
information through your driver about your print job, Xerox system, and paper status.
Directional Printer Drivers on page 2-23.
Through Installable Options you can manually configure your driver with the number of paper trays
and installable options—such as finishers and faxing—available on your Xerox system.
Through Accounting you can set up the accounting features available to you. See the Accounting
topic in the Help System of your driver for more information.
Through About you can obtain the driver version number. Xerox personnel may request this number
during support calls.
The Device Settings tab contains features that relate to font settings and PostScript settings.
See About Bi-
3-4 Getting the Most from Your Printer Driver
Driver Help System
The Help system is the primary source for information about using the printer drivers. Each driver tab
has a Help button for easy access to the Help system. Through this Help button you can call up
information on any feature on that tab or any other tab. Among the useful items in the Help system is a
menu of How To... procedures for each feature, for example, How To Print Booklets, Turn Banner Sheets
On/Off, Print Transparencies, or Track Printer Use by Account.
The Help also has information about problem solving and various constraint information such as, media
size, media type, and finishing constraints.
Quick Reference cards about printer driver features are also among the support information in the Help
system.
Quick Reference Cards
Feature Cards—Use this card to find out what a printer driver is, where it is located, and how to use
it. The card also contains the location on the printer driver of each feature. Print the card to remind
you of the many options you can use and where they are located on the printer driver.
Feature Facts—Use this card to learn what you can do with some selected features to enhance the
printing of your documents. Print the card and post it as a handy reference.
Driver Help System 3-5
3-6 Getting the Most from Your Printer Driver
4
Installing the Font Management Utility
The Font Management Utility is a tool used to maintain fonts on your network printers. Font lists can be
developed and modified for your printers. For example, if you have special fonts that are used in
documents but are not readily available on your printer(s), you can use the Font Management Utility to
download the required fonts to the printers. Using the utility, fonts may be viewed, printed, downloaded
to printers, or your downloaded (non-resident) fonts exported to a file. You may also maintain printer
lists for font management.
What’s in this chapter:
Installing the Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Accessing the Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Using the Font Management Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Uninstalling the Font Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4-1
Installing the Font Management Utility
To install the utility:
1 Insert the CentreWare Print and Fax Drivers CD into the appropriate drive. The AutoRun program
starts.
2 Click Management Services & Tools.
3 Click Install Font Management Utility.
4 The installation wizard opens. Click Next.
5 Select the radio button to accept the license agreement. Click Next.
6 Type the user name and organization.
7 Specify who has access to the application. Click Next.
8 Select the Setup type: Complete or Custom. Click Next.
9 Click Install to install the utility on the workstation.
10 Click Finish to exit the install wizard.
The installation is complete.
Accessing the Font Management Utility
To access the utility in Windows environments:
From the desktop, select Start > Programs > Xerox Font Management Utility > Font
Management Utility in Windows 9x / Me / NT / 2000 or Start > All Programs > Xerox Font
Management Utility > Font Management Utility in Windows XP / Server 2003.
Using the Font Management Utility
The Help system is the primary source for information about using the Font Management Utility. You
can access the Help system through the Help buttons. Included in the Help system are feature
descriptions and step-by-step procedures.
4-2 Installing the Font Management Utility
Uninstalling the Font Management Utility
To uninstall the Font Management Utility, use the Add/Remove Programs wizard in the Control Panel
folder. If you have access to the CentreWare Print and Fax Drivers CD, you can modify and/or repair the
Font Management Utility.
To uninstall the utility:
1 Select Start > Settings > Control Panel > Add/Remove Programs in Windows 9x / Me / NT /
2000 or Start > Control Panel > Add or Remove Programs in Windows XP / Server 2003. The
dialog for installing, changing, or uninstalling programs opens.
2 Select Xerox Font Management Utility.
3 Follow the procedures in the wizard to remove the Font Management Utility from your system.
To repair the utility:
With this option, you can fix missing or corrupt files, shortcuts, and registry entries.
1 Insert the CentreWare Print and Fax Drivers CD into the CD-ROM drive.
2 Click Management Services & Tools > Install Font Management Utility. The installation wizard
opens. Click Next.
3 Select Repair. Click Next.
4 Click Install.
5 Click Finish to exit the wizard.
Uninstalling the Font Management Utility 4-3
4-4 Installing the Font Management Utility
5
Installing the TIFF Submission Tool
With the TIFF Submission Tool, you can submit TIFF (Tagged Image File Format) and PDF (Portable
Document Format) files directly to a Xerox system for printing.
The primary advantage of this application is that it does not add additional PostScript information to the
submitted file (often referred to as a PostScript wrapper). Instead, the TIFF or PDF files are submitted as
print-ready files. This enables the Xerox system RIP (Raster Image Processor) to process TIFF and PDF
files very quickly.
What’s in this chapter:
Workstation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Supported Xerox Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Installing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Accessing the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Uninstalling the TIFF Submission Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
5-1
Workstation Requirements
The TIFF Submission Tool can be used on workstations that meet the following basic requirements:
Windows 98
Windows NT
Windows 2000
Windows XP
4 MB of hard drive space
Supported Xerox Systems
The following Xerox system models support TIFF printing via the TIFF Submission Tool:
WorkCentre Pro 232 / 238 / 245 / 255
WorkCentre Pro 265 / 275
5-2 Installing the TIFF Submission Tool
Installing the TIFF Submission Tool
Use the following procedure to install the TIFF Submission Tool software on a Windows workstation.
To install the TIFF Submission Tool:
1 Insert the CentreWare Print and Fax Drivers CD into the appropriate drive. The AutoRun program
starts.
2 Click Management Services & Tools.
3 Click Install TIFF Submission Tool.
4 Click Next on the opening dialog of the installation wizard.
5 Read the Software License agreement and click Yes.
6 Enter your user and company information. Click Next.
7 Click Next on the Choose Destination Location dialog.
8 Click Next on the Select Program Folder dialog.
9 Click Finish. The CentreWare TIFF Submission Tool is ready for use.
Accessing the TIFF Submission Tool
To access the application on your PC:
From your desktop, select Start > Programs > Xerox Centreware > CentreWare TIFF
Submission Tool (Windows 9x / Me / NT / 2000) or Start > All Programs > Xerox Centreware >
CentreWare TIFF Submission Tool (Windows XP / Server 2003).
Using the TIFF Submission Tool
The Help system is the primary source for information about using the TIFF Submission Tool. You can
access the Help system through the Help buttons. Included in the Help system are feature descriptions
and step-by-step procedures.
Installing the TIFF Submission Tool 5-3
Uninstalling the TIFF Submission Tool
Use the following procedure to uninstall the TIFF Submission Tool software on a Windows workstation.
To uninstall the TIFF Submission Tool:
1 Select Start > Settings > Control Panel > Add/Remove Programs (Windows 9x / Me / NT / 2000)
or Start > Control Panel > Add or Remove Programs (Windows XP / Server 2003). The Add/
Remove Programs application opens.
2 Follow the procedures in the application to remove the TIFF Submission Tool from your system.
5-4 Installing the TIFF Submission Tool
6
Problem Solving
Application, device, and network errors can occur in a variety of printing situations. In many cases,
simply restarting the application, the workstation, or the printer will resolve the problem. This chapter
includes some of the common problems and Frequently Asked Questions that pertain to CentreWare
Print and Fax Drivers and printing to your Xerox system.
What’s in this chapter:
Troubleshooting a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Common Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
6-1
Troubleshooting a Problem
When a problem persists, document the error messages and gather information to define the problem.
The following problem-solving procedures are recommended:
Accurately define the problem. When, where, and how does the problem occur?
Reproduce the problem. Can the problem be reproduced consistently or is it an intermittent problem?
Ask other users if they have encountered the problem, and keep a log to track problem occurrences.
Examine the data for trends and the common attributes that may be related to the problem. For
example, does the problem occur only with a specific printer or on a specific workstation/network
configuration?
Review the product documentation, including the README files and problem solving topics, to see
if any similar problems are documented.
If a cause and solution to the problem cannot be identified, call the Xerox Welcome Center to report the
error information. Provide the support representative with the documentation that you have gathered to
define the problem.
6-2 Problem Solving
Common Issues
This section discusses some common application and printer driver functionality issues.
Adobe Acrobat Printing
All versions of Adobe Acrobat have exhibited various forms of distorted output when printing from a
PCL driver. Stray lines, random character spacing, and data loss have been observed on various PDF
documents. A CentreWare PostScript driver is recommended for printing Acrobat PDF files.
Booklet and Multiple-Up (N-Up) Printing
Some applications do not support booklet or N-up printing.
Microsoft Word mail merge documents cannot be printed as booklets or N-up.
With Windows 98 / Me PCL drivers, you may need to reset the Booklet or
N-Up settings before you save your documents. Some applications, such as Microsoft Word 97, will
save the scaling setting with the document. When the document is reopened later, the text and
graphics may print in a reduced format unless you reset the N-Pages Up option on the printer driver
Layout/Watermark tab to 1-Up prior to printing. It is generally best to reset this option to 1-Up
before you save and close your documents.
With the Windows 98 / Me PCL 5c printer driver, N-up and booklet printing features do not work
properly with Corel Draw version 8.
With the Windows 98 / Me PCL 5c printer driver, use PCL Raster mode to print large
N-Up/Booklet documents that do not print properly in Vector mode.
Common Issues 6-3
Euro Symbol
The Xerox Euro font family was created to support the imaging of the Euro currency symbol with fonts
that do not yet support this character. The Xerox Euro font family consists of the Euro symbol in various
styles and weights designed to work in conjunction with the most popular font styles. Many styles
include a symbol at numeric width, which conforms to the standard design rules of the Euro symbol, as
well as a designer version of the character, created to more closely resemble the original font. To use the
symbol, set the font selection to Xerox Euro and type the keystroke that corresponds to the type style you
are using.
Xerox Euro Fonts are provided on the CentreWare Print and Fax Drivers CD within the
...\English\Drivers\Fonts\Windows folder.
Additional information and font installation instructions are available through the Internet on the
Xerox Web site at
download a system update for the Euro symbol.
NOTE: Free product updates for Windows 98 / Me / NT and Windows 2000, enable users to input
and display the Euro symbol in applications that are Euro symbol-enabled.
If the fonts on your printer are not updated to include the Euro, a box will be printed instead of the
Euro symbol. A workaround for this problem is to send Euro fonts to the printer as bitmapped
images.
www.xerox.com. Windows 95/98/Me users should go to the Microsoft Web site to
For PCL drivers, select the Always Send to Printer option in the CentreWare PCL driver when
printing the Euro symbol. If problems persist when printing the Euro symbol, select the Send as
Graphics option.
PDF Printing
When printing a PDF, sending a large file may result in the printing of print limit check error sheets
or only a banner sheet. If this occurs, print the PDF file using the PostScript printer driver or try
printing the PDF file using LPR.
Windows 98 / Me PCL5c printer drivers have occasional problems with some PDF files, resulting in
blank characters and incorrect fonts within the printed documents.
Microsoft Applications
Excel
To change the job type options for any individual document, you must set the job type from within
Microsoft Excel (Page Setup dialog). Job type changes for an individual document will not take
effect if you invoke the CentreWare printer driver from the Printers folder.
Excel will generate multiple print jobs instead of multiple copies of a single document. This
behavior can result in performance degradation, as well as inoperability of features, such as Sample
Set, which depend on multiple set printing. In Excel, deselect the Collate option. This allows the
driver settings to collate correctly.
Excel may have occasional problems with documents that contain a mix of portrait and landscape
pages. Selecting a different printer driver, then reselecting the original printer driver may help to
resolve this problem.
6-4 Problem Solving
PowerPoint
The Microsoft PowerPoint feature that optimizes black and white printing will produce undesired results
when Raster output is selected as the Graphics Mode in the CentreWare PCL printer driver. Do not
choose the black and white option in PowerPoint if Raster output is required.
Word 6.0
If you access the printer drivers through Microsoft Word Version 6.0, any changes made to the
printer driver settings will be saved as the new default settings. This will impact all applications that
use the same printer driver.
Custom paper sizes will not work with Microsoft Word Version 6.0. This version of Word will
automatically change any custom paper size defined in the CentreWare printer driver to the nearest
standard paper size.
Word 6.0 may ignore some printer driver setting changes when the driver is opened from Word and a
file is printed immediately after the changes are made. If this occurs, it may be necessary to close
and reopen the Print dialog within Word (File > Print).
Common Issues 6-5
PCL Printer Driver
Raster Mode
Use the PCL Raster Mode option to print the following document types with the Windows 95/98/Me
PCL5c printer driver:
Web pages with animated images
Printing Corel Draw documents. Corel Draw may generate an excessive number of Vector
commands, which may result in large amounts of processing time for each job.
Print Colored Text in Black
This feature may not work with some applications, or you may have to select the option from within the
application if it is supported. Certain applications, such as WordPerfect and MS Publisher, always print
text as graphics or may default to the graphics mode when memory is low or when the text is very
complex. When these circumstances occur, the Print Colored Text in Black feature in the CentreWare
PCL printer drivers will not work.
Sample Set Not Supported in FrameMaker
Some applications generate print data that is intended for page printers rather than document printers,
like the WorkCentre Pro and WorkCentre series. When the print data is sent in this format, both the
WorkCentre Pro and the WorkCentre will print the first set of a Sample Set job, but the remaining sets of
the document will be discarded. There is no known workaround for this problem.
6-6 Problem Solving
Watermarks
The Watermark preview image in the printer drivers may not provide an exact replica of the printed
watermark under all conditions. This is primarily due to font and/or resolution differences between the
display monitor and the printer. Using equivalent TrueType fonts instead of printer resident fonts will
help minimize the differences.
With some applications, the CentreWare PCL drivers may appear to print watermarks in the foreground
even when the background printing option is selected in the driver. This is due to the different methods
that applications use to send data to the printer.
WordPerfect
If you encounter problems stapling multiple jobs as separate documents with WordPerfect 8.x, install
the service pack available for WordPerfect at www.corel.com to correct the issue.
Sample Set job types will not work with WordPerfect 8.x for Windows.
B4 JIS, B4 ISO, B6, and A6 paper sizes do not print with WordPerfect 8.x for Windows.
The scaling option in WordPerfect versions 7, 8, and 9 will override the Reduce/Enlarge option in
the CentreWare drivers. Use the scaling option in the Print/Customize property sheet to adjust
scaling rather than the CentreWare printer driver Reduce/Enlarge option.
With WordPerfect 6.1, the Playbill font may not print correctly when the Use Printer Fonts option
is selected because the printer does not support the Playbill font.
Common Issues 6-7
Frequently Asked Questions
How do I obtain printer drivers?
Printer drivers are available on the CentreWare Print and Fax Drivers CD-ROM or from the Xerox
Web site at
information.
How do I determine what printer driver is needed?
The following information is necessary to determine the correct printer driver:
model of your Xerox system, for example, WorkCentre Pro 255
operating system environment, for example, Windows NT
type of printer driver, for example, PostScript or PCL.
How do I obtain a custom driver for an environment such as DOS or a mainframe platform?
For DOS or other platforms, which are not supported by CentreWare printer drivers, the PDL
(Printer Description Language) Reference Guide for your Xerox system is available by accessing
Customer Tips at
extended features of Xerox systems, which can be used to customize printing in unsupported
environments.
www.xerox.com. See Obtaining CentreWare Print and Fax Drivers on page -3 for more
www.xerox.com. The PDL Reference Guides contain syntax information about the
6-8 Problem Solving
Index
A
Add Printer Driver Wizard
Adobe Acrobat Reader
Applications
1-5
2-14
1-6
B
Bi-Directional
Printer Drivers
2-23
Bi-Directional Driver Support
Client-Based
Operating Systems
Server-Based
2-24
2-24
2-24
C
CentreWare print and fax drivers
Applications
Types of
Citrix MetaFrame
Clustering
1-5
1-3
2-13
2-13
Configuring Installable Options
Automatically
Manually
Configuring printer drivers
2-19
2-16, 2-21
2-16
Considerations for Enterprise Technologies
Add Printer Driver Wizard
Citrix MetaFrame
Clustering
Constraint Icon
2-13
2-13
3-2
Customizing the installation
2-14
2-8
D
Documentation
1-6
Driver Help System
About
3-5
Driver Structure
3-2
E
Enterprise Technologies
and Add Printer Driver Wizard
2-14
Enterprise technologies
Citrix MetaFrame
Clustering
2-13
Considerations for
2-13
2-13
2-13
F
Font Management Utility
Installing
Uninstalling
Using
4-2
4-3
4-2
Frequently Asked Questions
1-5
6-8
G
Getting Help
1-7
Online
Getting the Most from Your Printer Driver
H
Help for print and fax drivers
1-6
I
Info button
3-2
Installation
Customizing
Requirements
2-8
2-2
Installation Files
Location on CD
2-25
Installing
Direct Installation
Distributed Installation
Font Management Utility
Printer Drivers
TIFF Submission Tool
Internet Support
2-3
2-3
4-2
2-3
5-1, 5-3
1-7
Introducing
Font Management Utility
TIFF Submission Tool
1-5
1-5
L
Locating Installation Files on the CD
2-25
O
Online Support
1-7
3-1
Index-I
P
PCL
1-3
Point and Print
PostScript
2-15
1-3
PPD Files
WorkCentre
1-4
WorkCentre Pro
Print and fax drivers
Applications
1-5
Documentation
Overview
1-2
Printer Drivers
Bi-Directional
Configuration
Installing
Requirements
Tabs
3-3
Problem Solving
2-23
2-16
2-3
2-2
6-1
Common issues
Microsoft Applications
PCL printer driver
1-4
1-6
6-3
6-6
6-4
W
Welcome Centre
1-7
What’s New in this Release?
Windows printer drivers
Uninstalling
2-26
Workstation requirements
TIFF Submission Tool
5-2
X
Xerox Welcome Center
xerox.com
1-7
1-7
1-2
R
Release
What’s New
1-2
Requirements
Installation
Printer Drivers
2-2
2-2
S
Support Information
1-7
T
Tabs
Printer Drivers
TIFF Submission Tool
Installation
3-3
1-5, 5-1
5-3
Supported Xerox systems
Uninstalling
5-4
Workstation requirements
Troubleshooting a problem
U
Uninstalling
Font Management Utility
TIFF Submission Tool
Windows printer drivers
Using
Font Management Utility
5-2
5-2
6-2
4-3
5-4
2-26
4-2
Index-II
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