Xerox DocuPrint XJ6C User Guide

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The Document Company

XEROX

701P97999 1998

DocuPrint XJ6C

Ink Jet Printer

Xerox Corporation

©1998 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted. Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation.

Xerox and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation and used by Xerox Canada Ltd. as a registered user.

Windows™ is a trademark of Microsoft Corporation. Products and trademarks of other companies are also acknowledged.

Publication number: 701P97999

Customer Support

To resolve problems with your printer, follow the suggestions that are provided in Chapter 4, Troubleshooting the Printer.

If you are unable to solve a XJ6C problem using this guide or the online Help, call the Xerox Customer Support Center. Before calling, make sur e you have the following information:

• XJ6C serial number, which is located next to the

parallel port on the back of the printer.

• XJ6C software version, which is specified in the

printer driver About box.

• Windows operating system version (Windows 95,

Windows 3.1, or Windows 3.11).

• Amount of memory in your PC.

• Information about the problem, including the steps

taken to create the problem, any error messages, and the expected behavior.

The Xerox Customer Support Center telephone number in the United States and Canada is:

1-800-TEAM XRX (1-800-832-6979)

Call from a telephone near your PC and the printer. Make sure both your PC and printer are turned on.

If you require additional information about Xerox and Xerox products, visit the Xerox web site at:

http://WWW.XEROX.COM

Contents

1. Introduction 1

Safety notes 2 Registration card 4

2. Understanding the printer’s features 5

Hardware features 6 Control panel 8 Printer specifications 10 Printable area 12

3. Using the printer settings 13

Accessing printer settings 14

The Main property page 15 The Page property page 17 The Advanced property page 18

The Printer property page 20 Checking the printer’s status 22 Checking the documents in the print queue 23

4. Troubleshooting the printer 25

Power LED is not on 26 The printed document does not match the

selected printer settings 26

The printed document is blank 27

Contents

The document prints slowly 27 The document sent to the printer does

not print 28 Error LED is on 29 Error LED is blinking 29 The print is blurry or jagged vertical lines

appear 30 The printed image is clipped or off the edge

of the media 31 Extra characters, dashes, or lines appear on

the printed pages 31 White horizontal lines and streaks of the

wrong color appear on the printed pages 32 The print is faint or missing 33 Ink is smeared on the printed pages 34 The print quality of transparencies is poor 35 Color variations appear in large areas of color 36 The paper is not feeding properly 36 The paper does not stack neatly in the paper

output shelf 37 Low Ink Indicator LED is on 37 Low Ink Indicator LED is blinking 38 Packing the printer for return to a Service

Center 39

Xerox DocuPrint XJ6C Ink Jet Printer

5. Selecting and ordering supplies 41

Cartridges and print heads 42 Selecting plain paper 43 Selecting specialty print media 43 Selecting labels 44 Selecting transparencies 44

Selecting banner paper 44

6. Printing from DOS 45 Index 47

iii

Chapter 1

Introduction

The DocuPrint XJ6C printer is a fast, high quality, four color thermal ink jet printer designed for both color and black and white applications. Featuring a compact and lightweight design, the printer is ideally suited for use in your office or home. The DocuPrint connects easily to your personal computer.

Make your pages pop

• Prints up to 600x600 dpi on plain paper and up to

1200x600 dpi on photo glossy paper

• Crisp vivid graphics and photos—even on plain paper

• Automatically corrects problem areas in photos with

unique ImageFix

High-speed, high-quality prints

• Prints up to 5 black-and-white p ages per minute; up

to 2.5 pages per minute in color

• Quick return to applications with fast print spooling

software

XJ6C printer

Cost-saving features

• Separate color cartridges eliminate expense of wasted

inks

• Small footprint on your desktop

Chapter 1 Introduction

Safety notes

Your DocuPrint XJ6C has be en carefully designed t o give you years of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the unit:

1. Read and follow all warnings and instructions marked

2. Unplug the printer before you clean it. Use a damp

3. Place you printer on a firm, solid surface. If you put it

4. Do not put the printer on or near a heat source, such

5. Do not use your printer near water, or spill liquid of

6. Be certain that your power source matches the rating

7. Be sure to install the printer near a power outlet that

8. To avoid damaging the power cord, do not put

9. The use of an extension cord or power strip with this

on or supplied with the printer.

cloth only; do not use liquid or aerosol cleaners.

on an unsteady surface, it might fall and become damaged. If you place the printer on a soft surface, such as a rug, sofa, or bed, the vents may be blocked, causing it to overheat.

as a radiator or heat register. If you put the printer in any kind of enclosure, make sure it is well ventilated.

any kind into it.

listed on the back of the printer. If you are not sure, check with your dealer or with your local power company.

will remain easily accessible.

anything on it or place it where it will be walked on. If the cord becomes damaged or frayed, replace it immediately.

printer is not recommended. Check building codes and insurance requirements before using an extension cord or power strip. If you are using an extension cord or power strip with the printer, make sure that the total of the amperes required by all of the

Xerox DocuPrint XJ6C Ink Jet Printer

equipment on the extension is less than the extension’s rating. Generally, the total ratings of all equipment plugged into any one power line should not exceed 15 amperes. Do not exceed this unless you know that the power line your equipment is plugged into has a rating above 15 amperes.

10. You must only use the 3-conductor, 18 AWG, SVT

type, IEC320 style power cord provided with your printer (e .g., a plug having a t hird grounding p in). This plug will only fit into a grounding-type power outlet. This is a safety feature. To avoid the risk of electric shock, contact your electrician to replace the receptacle if you are unable to insert the plug into the outlet. Never use a ground ad apter plug to connect the printer to a power source receptacle that lacks a ground connection terminal.

11. Aside from the routine maintenance described in your

printer documentation, do not try to service the printer yourself. Opening the cover may expose you to shocks or other hazards. Do not make any adjustments other than those described in the documentation, as you might cause damage requi ring extensive repair work.

12. If anything happens that indicates that your printer is

not working properly or has been damaged, unplug it immediately and have your printer serviced. These are some of the things to look for:

• The power cord or plug is frayed or damaged.

• Liquid has been spilled into the housing, or the

printer has been exposed to water.

• The printer has been dropped or its cabinet has

been damaged.

• The printer does not function normally when you

are following the operating instructions.

Chapter 1 Introduction

13. The CE marking applied to this product symbolizes

Xerox’s declaration of conformity with the following applicable directives of the European Union as of the dates indicated.

• January 1, 1995—Council Directive 73/23/EEC

amended by Council Directive 93/68/EEC, Approximation of the laws of the member states related to low voltage equipment.

• January 1, 1996—Council Directive

89/336/EEC, Approximation of the laws of the member states related to electromagnetic compatibility.

• A full declaration defining the relevant directives

and referenced standards can be obtained from your Xerox representative.

• WARNING: In order to allow this equipment to

operate in proximity to Industrial, Scientific and Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited or special mitigation measures taken.

Registration card

To ensure that your printer is registered, please spend a moment now to complete and return the Registration Card. Save a copy of the Registration Card and the bill of sale as proof of purchase for future reference.

Chapter 2

Understanding the

printer’s features

This chapter illustrates the parts of the DocuPrint XJ6C, explains the control panel buttons and lights, and lists the printer specifications.

Chapter 2 Understanding the Printer’s Features

Hardware features

Review the following illustrations to familiarize yourself with the printer’s parts.

Front view of printer

Paper output shel

Printer cover

Control panel buttons

Paper support

Paper tray

Low ink Indicators

Inside view of printer

Star wheel ba

Xerox DocuPrint XJ6C Ink Jet Printer

Green cartridge lock

lever

Print head and color

ink cartridges

Back view of printer

Power connection

Parallel interface cable

connection

Print head storage

Chapter 2 Understanding the Printer’s Features

Control panel

The DocuPrint XJ6C control panel has three buttons and six lights (LEDs). You use the three butto ns t o control printer functions. The LEDs display the condition of the printer.

The following tables describe the function of each button and LED.

Button Function Action Power/Reset

Resume/FF

Cartridge Change/Clean

Turn on the printer. Turn off the printer. Reset the printer.

Resume printing.

Form feed. Eject paper. Clear error (when Error

LED is lit).

Print Demo page.

Print Test page.

Move print head to center of printer so you can replace ink cartridge(s).

Clean the print head.

Press and release. Press and hold for 2 to 5 seconds. With the printer on, press and

release. Any data in the printer’s buffer is cleared. Settings permanently stored in the printer’s memory are retained.

If printing has paused, press and release.

Press and release. Press and hold for 2 to 5 seconds. Press and release.

With the printer idle and the paper path clear, press and hold for 2 to 5 seconds.

With the printer off, press and hold while turning on the printer.

With the printer on, press and release.

With the printer on, press and hold for 2 to 5 seconds.

Xerox DocuPrint XJ6C Ink Jet Printer

LED Condition Meaning Power

Error

Low Ink Indicator

On Blinking

Blinking

Off On

Blinking

Printer is online and ready to print. Printer is processing data.

Recoverable error. To correct the error, press and release the Resume/FF button.

Non-recoverable error. Contact your Xerox Service Representati ve.

Ink cartridge contains sufficient ink. Ink in cartridge is low (10% - 15%

left). Ink cartridge is empty or not installed

correctly, the wrong brand of ink cartridge is installed, or the print head is not installed.

Chapter 2 Understanding the Printer’s Features

Printer specifications

Feature Specification

Print speed Monochrome: Up to 5 ppm (draft mode)

Color: Up to 2.5 ppm (draft mode)

Print resolution Monochrome: 600x600 dpi (plain paper)

Color: 1200x600 dpi (ink jet photo glossy coated paper); 600x600 dpi (plain paper)

Print yield Semi-permanent print head with expected

life of 3,000 prints Replaceable ink cartridges (one cartridge per color) Black: 255 prints @ 5% area coverage (normal mode) Color: 320 prints @ 5% area coverage

(each color) Emulation HP PCL3C with Xerox enhancements Resident typefaces Courier, CG Times, Univers DOS character sets HP PC-8, HP ROMAN-8, PC-8 Dan/Nor

(ISO 21), PC-850, ECMA-94, Latin

1(ISO 8859/1), German (ISO 21), French

(ISO 69), Italian (ISO 15), Spain (ISO

17), Swedish Names (ISO 11), Swedish

(ISO 10), Norwegian 1 & 2 (ISO 60, 61),

Portuguese (I SO 16), UK (ISO 4), ANSI

ASCII (ISO 6), HP-Legal, ISO IRV (ISO

2), HP-PC-852, Latin 2 & 5 (ISO 8859/2,

8859/9), HP-PC-8 Turkish, Cyrillic 3R,

Cyrillic

Xerox DocuPrint XJ6C Ink Jet Printer

Feature Specification

Paper tray capacity 125 sheets – 75 g/m² (20 lb) paper Paper output shelf

50 sheets – 75 g/m² (20 lb) paper

capacity Paper size Automatic feed: Letter, Legal, A4, A5,

B5, 8 x 10, Executive Envelopes: #10, DL, 7 3/4

Banner feed: A4 x 5, Letter x 5 Paper weight 60 – 90 g/m² plain paper: (20 – 24 lb) Print media Plain paper, transparencies, envelopes,

paper-faced labels, high resolution paper,

photo glossy paper, fabric transfer sheets Interface IEEE 1284 compliant Ambient conditions Temperature: 10° – 40° C (50° - 104° F)

Humidity: 20% – 80% relative humidity Input voltage 110V – 240V Universal Power Supply Power consumption Standby: 0.1A 110V; 0.08A 230V

Operating: 0.5A 110V; 0.3A 230V External dimensions Width: 41 cm (16.25 inches)

Depth: 29 cm (11.5 inches)

Height: 27 cm (10.5 inches)

Weight : 5 kg (11 lb)

Chapter 2 Understanding the Printer’s Features

Printable area

Recommended Possible

5.0 mm (0.21”) 5.0 mm (0.21”)

18.0 mm (0.71”) 12.7mm (0.5”)

+ 39 hidden pages