Xerox Copycentre C20, DocuPrint NC20, DocuPrint C20 User Manual
The Xerox
DocuPrint C20/NC20 Color
Ink Jet Printer
User Guide
Version 1.0
Xerox Corporation Xerox Canada, Limited
701 South Aviation Blvd. 5650 Yonge Street
El Segundo, CA North York, Ontario
90245 Canada
USA M2M 4G7
Americas Customer Operations Xerox Limited
800 Long Ridge Road Parkway
Stamford, CT Marlow
06904-1600 Buckinghamshire
USA SL7 1YL
United Kingdom
Copyright © 1998 Xerox Corporation. All Rights Reserved.
Copyright protection claimed includes all forms of matters of copyrightable materials and
information now allowed by statutory or judicial law or hereinafter granted, including
without limitation, material generated from the software programs which are displayed on the
screen such as styles, templates, icons, screen displays, looks, etc.
XEROX®, The Document Company®, the stylized X, DocuPrint, and C20 are trademarks of
Xerox Corporation or its subsidiaries.
Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.
This printer contains an emulation of the Adobe PostScript Level II command language,
recognizes PostScript Level II commands and processes these commands in a manner
comparable to Version 2016 of the Abobe PostScript Level II language.
PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company. IBM is a trademark of
International Business Machines Corporation. Microsoft, Microsoft Windows, Microsoft
Word, MS, and MS-DOS are trademarks of Microsoft Corporation. Univers is a trademark of
Linotype AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation Corporation.
Centronics is a trademark of Centronics Corporation. Macintosh and TrueType are trademarks
of Apple Computer, Incorporated. OnPage is a trademark of COMPUTER:applications, Inc. All
other product names are trademarks/tradenames of their respective owners.
PCL, PCL 5c, and PCL 6 are trademarks of Hewlett-Packard Company. This printer contains an
emulation of the Hewlett-Packard PCL 5c and PCL 6 command languages, recognizes HP PCL
5e and PCL 6 commands, and processes these commands in a manner comparable with
Hewlett-Packard LaserJet printer products.
PANTONE Colors generated by the DocuPrint C20/NC20 are four and/or three-color process
simulations and may not match PANTONE-identified solid color standards. Use current
PANTONE Color Reference Manuals for accurate color. PANTONE Color simulations are only
obtainable on this product when driven by qualified Pantone-licensed software packages.
Contact Pantone, Inc. for a current list of qualified licensees. PANTONE® and other Pantone,
Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 1995.
Notice
Specifications described in this publication are subject to change without notice. Use of some
features may be limited by your hardware or software configuration. Contact your dealer,
Xerox, or Xerox Limited for details.
Safety
Information
• If your product is NOT marked with this symbol , it MUST be connected to an
electrical outlet that is grounded properly.
• The power cord must be connected to an electrical outlet that is near the product and
easily accessible.
• Refer service or repairs, other than those described in the operating instructions, to a
professional service person.
• This product is designed, tested and approved to meet strict global safety standards with
the use of specific Xerox components. The safety features of some parts may not always be
obvious. Xerox is not responsible for the use of other replacement parts.
Contents i
DocuPrint C20/ NC20 User G uide
Safety Notes ................................................................. i
Electrical Safety .......................................................................ii
Maintenance Safety................................................................iv
Operational Safety ..................................................................v
Chapter 1
Getting to Know Your Printer
.......... ...................... ..
1-1
Introduction ............................................ ............................1-2
Printer Features ................................................................... 1-3
Print Speed ......................................................................1-3
Resolution........................................................................1-3
Resident Fonts..................................................................1-4
Connectivity.....................................................................1-5
Color Matching Systems...................................................1-7
Printer Driver Software ..................................................... 1-8
Printer Components.............................................................1-9
External Components .......................................................1-9
Interface Connectors ......................................................1-10
Front Cover....................................................................1-12
Print Cartridge Components ...........................................1-13
DocuPrint C20/ NC20 User G uide
DocuPrint Documentation .................................................1-14
Printed Documentation ..................................................1-14
Electronic Documentation.. ...... .......................................1-15
Using the CDs................................................................1-16
Note, Caution and Warning Symbols..............................1-17
Chapter 2
Loading Print Media
...............................................
2-1
Introduction ........................................................................2-2
Selecting Paper....................................................................2-3
Paper Selection Guidelines................................................2-3
DocuPrint C20/NC20 Paper Recommendations.................2-4
Loading Paper.....................................................................2-5
Using the Standard Input Tray .........................................2-6
Using the Manual Feed Slot.............................................. 2-9
Using Tray 2 ..................................................................2-12
Tray Linking ......................................................................2-15
Printing Multiple Jobs ................. ...... ....... ...... ....... ...... ....... 2-16
Changing the Paper Source............................................2-16
Using Letterhead ...............................................................2-19
Chapter 3
Printing
...................................................................
3-1
DocuPrint C20/NC20 Printer Drivers....................................3 -2
Driver Features.................................................................3-3
Installing CentreWare DP and Printer Drivers....................3-3
Using the Control Panel.......................................................3-4
Control Panel Features......................................................3-5
The Control Panel Display ....................................... ....... ..3-6
Using the Control Keys .....................................................3-8
DocuPrint C20/NC20 Menu Map...................................3-11
Printing Menu Settings.................. .................................3-14
Changing Printer Settings...............................................3-16
DocuPrint C20/ NC20 User G uide
Chapter 4
Maintaining the Printer
.......... .. .............. .. .. .............
4-1
Replacing the Print Cartridges..... ...... ....... ...... ....... ...............4-2
To Position the Print Cartridge Carrier...............................4 -3
To Replace the Print Cartridges.........................................4-4
To Install Print Cartridges.................................................4-6
To Align the Print Cartridges...........................................4-11
Cleaning Your Printer.........................................................4-15
Cleaning the Printheads .................................................4-15
Wiping the Printheads....................................................4-18
Cleaning the Cartridge Carrier........................................4-20
Storing Print Cartridges .....................................................4-22
Chapter 5
Troubleshooting
......................................................
5-1
Printer Problems..................................................................5-2
Printer Operation Problems...............................................5-2
Print Quality Problems...................................................... 5-7
Paper Jams........................................................................5-10
What Causes a Paper Jam?.............................................5-10
Clearing Paper Jams.......... ...... ...... ....... ...... ....... ...... ....... 5-11
Possible Paper Jam Areas................................................5-12
To Clear a Jam in the Input Tray.....................................5-14
To Clear a Jam in the Manual Feed Slot..........................5-15
To Clear a Jam in the Output Bin....................................5-16
To Clear a Jam in Tray 2 ................................................5-17
Common Error Messages ...................................................5-18
To Cancel the Current Print Job ......................................5-24
To Reset the Printer and Cancel the Print Job ..................5-25
Appendix A
Printer Specifications
.......... ................. .................. ..
A-1
Appendix B
Certifications
...........................................................
B-1
Electronic Emission Notices ... ...... ...... ....... ...... ....... ...... ......... B-2
Without an External Ethernet Adapter Installed................. B-2
DocuPrint C20/ NC20 User G uide
With an External Ethernet Adapter Installed...................... B-5
Appendix C
Printer Options
.......... .................. ................. ...........
C-1
Installing Printer Options.....................................................C-3
Printer Memory ...................................................................C-4
Accessing the System Board from the Front.......................C-5
Installing Printer Memory .................................................C-6
Closing the System Board from the Front ..........................C-8
Flash Memory......................................................................C-9
Accessing the System Board from the Rear........................C-9
Installing a Flash Memory SIMM ....................................C-11
Closing the System Board from the Rear..........................C-13
External Ethernet Adapter..................................................C-15
Installing the External Ethernet Adapter..........................C-16
Tri-Port Interface Card.......................................................C-17
Installing the Tri-Port Interface Card ...............................C-17
Infrared Adapter ...............................................................C-18
Installing the Infrared Adapter........................................C-18
Using the Infrared Adapter.............................................C-19
Hard Disk..........................................................................C-20
Installing the Hard Disk..................................................C-20
Option Card Installation....................................................C-21
Accessing the System Board from the Right.....................C-21
Installing an Option Card...............................................C-22
Closing the System Board from the Right ........................C-24
Input Tray 2......................................................................C-25
Installing the Paper Tray ................................................C-25
Attaching the Paper Support...........................................C-27
Safety Not es ❖ i
Safety Notes
The Xerox DocuPrint C20/NC20 printer and the
recommended consumable supplies have been designed
and tested to meet strict safety requirements. Attention to
the following notes will ensure the continued safe
operation of your printer.
Electrical Safety
ii ❖ DocuPrint C20/NC20 User Guide
Electrical Safety
• Use the power cord supplied with your DocuPrint C20/
NC20 printer.
• Do not use a ground adapter plug to connect the
printer to a power source receptacle tha t lacks a ground
connection terminal.
• Plug the power cable directly into a properly grounded
electrical outlet. Do not use an extension cord. If you
do not know whether an outlet is grounded, ask an
electrician to check the outlet.
• Do not place the printer where people may step on the
power cable.
• Do not place objects on the power cable.
You may get a severe electrical shock if you do not
connect the grounding conduc tors correctly.
Electrical Safety
Safety Notes ❖ iii
• Do not override or disable electrical or mech anical
interlocks.
• Do not obstruct the ventilation openings. These
openings are provided to prevent overheating of the
printer.
• If you notice unusual noises or odors, switch off the
printer power immediately. Disconnect the power
cable from the electrical outlet. Call an authorized
Xerox service representative to correct the problem.
• If any of the following conditions occurs, switch off
the printer power immediately, disconnect the power
cable, and call an authorized Xerox service
representative.
— The power cable is damaged or frayed.
— Liquid is spilled into the printer.
— The printer is exposed to water.
— Any part of the printer is damaged.
The power cord is attached to the printer as a plug-in
device at the back of the printer. In the event it is
necessary to remove all electrical power from the printer,
disconnect the power cord from the power receptacle.
Do not push objects into slots and openings on the
printer. Making a contact with a voltage point or
shorting out a part could result in fire or electrical
shock.
Maintenance Safety
iv ❖ DocuPrint C20/NC20 User Guide
Maintenance Sa fety
• Do not attempt any maintenance pro cedure that is not
specifically described in the documentation supplied
with your printer.
• Do not use aerosol cleaners. The use of supplies that
are not approved may cause poor performance and
could create a dangerous conditio n.
• Use the supplies and cleaning materials only as
directed in this manual. Keep all of these materials out
of the reach of children.
• Do not remove the covers or guards that are fastened
with screws unless you are installing optional
equipment. There are no parts that you can maintain
or service behind these covers.
• Follow the maintenance procedures provided in
Chapter 4: Maintaining the Printer
.
Operational Safety
Safety N otes ❖ v
Operational Safety
Your Xerox printer and supplies were designed and tested
to meet strict safety requirements. These include safety
agency examinat ion, approval, and co mpliance with
established environmental standards.
Your attention to the following safety guidelines will help
to ensure the continued safe operation of your printer.
• Use the material and supplies specifically designed for
your printer . The use of unsuitable materia ls may result
in poor performance and possibly a hazardous
situation.
• Follow all warnings and instructions marked on, or
supplied with, the printer.
• Place the printer in a dust free area where the
temperature range is 50° F to 90° F (10° C to 32° C) and
the relative humidity is 15% to 85%.
• Choose a location for the printer allowing sufficient
space around the printer for operation and
maintenance. The minimum recommended room size
is 353 cubic ft. (10 cubic meters) or approximately 8 ft.
x 8 ft. x 8 ft. (242 cm x 242 cm x 242 cm).
• Place the printer in an area where there is adeq uate
space fo r ve nt ilation and servicing. T h e r e c ommended
minimal spacing is 10 in. (25 cm) behind the printer,
10 in. (25 cm) on either side of the printer, and 24 in.
(61 cm) in front of the printer.
Operational Safety
vi ❖ DocuPrint C20/NC20 User Guide
• Do not place the prin ter near a heat source.
• Do not place the prin ter in direct sunl ight.
• Do not place the printer in line with the cold air flow
from an air conditioning system.
• Place the printer on a level, solid surface with adequate
strength for the weight of the machine.
• Exercise care in moving or relocating the printer.
• Follow the recommended procedure when moving the
printer from one location to another.
• Do not put containers of coffee or other liquids onto
the printer.
• Do not block or cover the slots and openings on the
printer. Without adequate ventilation, the printer may
overheat.
Be careful when working in areas identified with a
warning symbol. These areas may be very hot and
could cause personal injur y.
Operational Safety
Safety Not es ❖ vii
• Frequent operation of the on/off switch is not
recommended.
• Keep hands, hair, and neckties away from the exit feed
rollers.
• Do not remove a media tray while printing from a
single tray configuration.
• Do not open the Top Cover while printing.
• Do not switch off the printer power while printing.
• Do not move the printer while printing.
viii ❖ DocuPrint C20/NC20 User Guide
Chapter 1: Getting to Know Your Printer ❖ 1-1
Getting to Know Your
Printer Chapter1
Introduction ...................................................................... 1-2
Printer Features ................................................................. 1-3
Print Speed .................................................................... 1-3
Resolution ...................................................................... 1-3
Resident Fonts ................................................................ 1-4
Connectivity .............. ..................................................... 1-5
Color Matching Systems ................................................. 1-7
Printer Driver Software ................................................... 1-8
Printer Components ........................................................... 1-9
External Components ..................................................... 1-9
Interface Connectors .................................................... 1-10
Front Cover .................................................................. 1-12
Print Cartridge Components ......................................... 1-13
DocuPrint Documentation ............................................... 1-14
Printed Documentation ................................................ 1-14
Electronic Documentation . ...... ...................................... 1-15
Using the CDs .............................................................. 1-16
Note, Caution and Warning Symbols ............................ 1-17
Introduction
1-2 ❖ DocuPrint C20/NC20 User Guide
Introduction
In this chapter , you will become familiar with the features
of your printer and learn where to locate specific printer
components.
Before you use your printer, make sure that you perform
all of the steps described in the
Quick Installation Guide
that came with your printer. Also make sure that you
connect the necessary print cables.
The Xerox DocuPrint C20/NC20 color ink jet printer
provides high quality printing in both color and black
and white on a variety of paper types. Recognizing that
you may have special needs, Xerox offers several optional
equipment items to better meet your requirements. They
are explained in detail in
Appendix C: P rinter Options
.
Xerox, or your Xerox authorized reseller, may have
provided some or all of these options. First verify your
exact equipment options before proceeding further . If you
see features described in this section that are not availa ble
with the equipment you have, you can easily add them
yourself. For more information, refer to the separate
Supplies/ Options Guide
provided with your printer.
Printer F eatures
Chapter 1: Getting to Know Your Printer ❖ 1-3
Printer Features
Your DocuPrint C20/NC20 has many special features that
allow you to achieve the color printing results you need
for your specific print requirements. Features vary slightly
according to the options you are using and the memory
installed in your printer. This section will help you
become familiar with your printer's features and
capabilities.
Print Speed
Print speeds for printing on standard (Letter/A4) media
are as follows:
• Up to 4 pages per minu te for full-color prints
• Up to 8 pages per minute for black and white prints.
Resolution
The resolution of your printed image is determined by the
number of printed dots per inch (dpi). The DocuPrint
C20/NC20 provides the following resolutions:
• Color
—600 DPI (Standard)
— 1200 Image Quality
•Black
—600 DPI (Standard)
— 1200 Image Quality.
Printer Features
1-4 ❖ DocuPrint C20/NC20 User Guide
Resident Fonts
The following fonts are included with your printer:
• 75 resident -scalable fonts:
— PostScript Level 2 emulation: 39 c ompatible plus 3 6
additional
— PCL emulation: 45 LaserJet compatible plus 30
additional in PCL 5.
•2 PCL bitmap fonts
— LinePrinter 16
— POSTNET Barcode
• 78 symbol sets in PCL emulation to support multiple
applications and languages.
Printer F eatures
Chapter 1: Getting to Know Your Printer ❖ 1-5
Connectivity
The DocuPrint C20/NC20 comes standard with a high
speed Standard-Centronics IEEE 1284 B compliant
Bi-Directional parallel port. You can customize your
printer connectivity according to your needs.
The DocuPrint C20/NC20 supports the Windows 95 and
Windows 98 Plug & Play standards.
Optional interfaces include:
• An External Ethernet Adapter that lets you connect
your printer to a local area network (LAN).
• A Tri-Port interface option card that lets you connect
your pr inter to:
— A serial interface (RS-232C or RS-422A)
— An infrared adapter
— A LocalTalk network.
Only one option card can be inst alled in your print er at a time.
Printer Features
1-6 ❖ DocuPrint C20/NC20 User Guide
The following printing protocols are enabled with the
External Ethernet Adapter or Tri-Port Interface Option:
• NetWare 2.x, 3.x, 3.1x and 4.1x with complete NDS
native support (IPX/SPX)
• AppleTalk (EtherTalk)
• SunOS, Solaris (TCP/IP)
• WFWG (DLC/LLC)
• Windows NTAS (DLC/LLC)
• Windows 95 and Windows 98 (IPX/SPX)-Peer to Peer
• IBM LAN Server (DLC/LLC)
•LocalTalk.
Auto-protocol sensi ng switches port to correct protocol
Printer F eatures
Chapter 1: Getting to Know Your Printer ❖ 1-7
Color Matching
Systems
The following color matching systems will be available for
the DocuPrint C20/NC20:
• ICM Windows 95, 98 and NT 5.0
• Apple ColorSync
• PANTONE Color Profiles.
For more detailed information on printer specifications and
connectivity, consult the
System Administrator Guide
on the
DocuPrint CD.
Printer Features
1-8 ❖ DocuPrint C20/NC20 User Guide
Printer Driver
Software
The printer driver is a piece of software that is loaded on
your workstation. Use of the proper printer driver for your
operating system and printer model is essential for
obtaining the best in color printing. It is important for
two reasons:
1. Printer drivers provide access to features unique to
your printer. Although there are many print options
and features that are a part of the software
applications you use, your printer also contains many
distinctive features of its own.
2. To print effectively, it is necessary for you to install
the correct printer driver. You can use either the
PostScript emulation printer driver or the PCL 5c
emulation printer driver (with the exception of the
Dutch and Russian product which uses system
drivers). The PostScript printer driver allows access to
more of the exclusive and powerful Xerox printing
features. For more information about available drivers
and operating systems supported by your DocuPrint
C20/NC20, see the
System Administrator Guide
on the
DocuPrint CD.
Printer Co mponents
Chapter 1: Getting to Know Your Printer ❖ 1-9
Printer Components
External Components
Use Figures 1.1 and 1.2 to identify the main exterior
components of your DocuPrint C20/NC20.
Figure 1.1 Printer Components, Front View
Front View
1
Front Cover
2
Input Tray/Output Bin Unit
3
Control Panel
4
Manual Feed Slot
5
Front Cover Release
6
Optional Tray 2
Figure 1.2 Printer Components, Rear View
Rear View
1
Optional Tri-Port Interface
2
Standard Parallel Interface
Connection
3
System Board Access Cover
4
Power Cord Receptacle
5
Rear Cover
1
2
3
5
6
4
1
2
3
4
5
Printer Components
1-10 ❖ DocuPrint C20/NC20 User Guide
Interface Connectors
Your printer interface connectors are located on the back
of the printer as shown in Figure 1.3 on page 1-11. Your
printer comes equipped with a high speed
Standard-Centronics IEEE 1284 B compliant
Bi-Directional parallel connector. The following optional
interfaces are available:
• A Tri-Port Interface Card to provide support for
—LocalTalk
— Serial RS-232C/RS422A
— High speed infrared local connection.
• An infrared adapter for use with the Tri-Port Interface
to receive infrared beams from an IrDa-compatib le
workstation.
• An External Ethernet Adapter
—10BaseT.
Printer Co mponents
Chapter 1: Getting to Know Your Printer ❖ 1-11
Figure 1.3 Connection Interface Area
1
Standard Parallel Port
2
Optional Tri-Port Interface
3
Optional External Ethernet
Adapter not shown (see
Appendix C: Printer Options
)
The Tri-Port Interface Card and the Hard Disk Option utilize
the same internal connection within the printer. Only one of
these can be installed at a time.
1
2
Printer Components
1-12 ❖ DocuPrint C20/NC20 User Guide
Front Cover
The DocuPrint C20/NC20 has a front cover, which is
identified in Figure 1.1 on page 1-9. Use the following
instructions to open the front cover to gain access to the
print cartridges and to install and remove the input tray
and output bin unit.
1
Locate the finger grip on either the right or left end of the
front cover.
2
Gently pull up on the finger grip to lift the front cover.
Printer Co mponents
Chapter 1: Getting to Know Your Printer ❖ 1-13
Print Cartridge
Components
Figure 1.4 shows the DocuPrint C20/NC20's print
cartridge components. The print cartridges are the
consumables (replenishable substances used by the
printer). See the separate
Supplies/Options Guide
to order
these items.
Figure 1.4 Print cartridge components
1
Cartridge Carrier Tra ck
2
Print Cartridge Carrier
3
Black or Photo Cartridge
4
Color Cartridge
Instructions on how to replace consumables and maintenance
items are packaged with each replacement item.
3
4
1
2
DocuPrint Documentation
1-14 ❖ DocuPrint C20/NC20 User Guide
DocuPrint Documentation
Your DocuPrint C20/NC20 is packaged with
documentation in both printed form and on CD-ROM.
There are two CDs:
•
DocuPrint CD
, which contains documentatio n and
printer drivers.
•
Printer Management Software CD
, which contains
Xerox-provided client software and the
documentation for it. This CD is for use with the
DocuPrint NC20 or the External Ethernet Adapter.
This section serves as a roadmap for the printed and CD
documentation.
Printed
Documentation
Your DocuPrint C20/NC20 was packaged with the
following pieces of printed documentation:
•
Quick Installatio n Guide
, which shows you how to
get your printer up and running.
•
User Guide
(this book), which provides you with the
basic information needed to use your printer. (More
detailed user information is contained in the
System
Administrator Guide
on your DocuPrint CD.)
•
Quick Network Installa tion Guide
, which briefly
shows you how to connect your DocuPrint NC20
printer to a network in your specific environment.
(More detailed Network/Environment information is
contained in the
Technical Information Guide
on your
DocuPrint CD.)
DocuPrint Documentation
Chapter 1: Getting to Know Your Printer ❖ 1-15
Electronic
Documentation
Your DocuPrint C20/NC20 CD-ROM contains the
following pieces of information:
•
User Guide
, which is the electronic version of this
book.
•
Quick Network Installa tion Guide,
which contains
information on how to set up your printer.
•
System Administrator Guide,
which contains a
considerable amount of more detailed user
information.
•
Technical Information Guide,
which contains
generic information about network connectivity for
Xerox printers. (This is published only in the English
language.)
DocuPrint C20/NC20 printer drive rs are also contained on the
DocuPrint CD. The majority of driver documentation is
provided via the Help files included with the drivers.
Since both the DocuPrint CD and the Printer Management
Software CD contain so much important information, please
ensure that you save them and keep them in a safe place.
DocuPrint Documentation
1-16 ❖ DocuPrint C20/NC20 User Guide
Using the CDs
The documentation on the DocuPrint CD is provided as
PDF files. These can be viewed with the Adobe Acrobat
Reader (provided on the CD if you do not already have
one installed).
These files contain hypertext links that enable you to
jump from the Table of Contents or Index directly to the
page where you are looking for information, as well as
from page to page where information is cross-referenced.
Simply move the cursor over a hypertext link and it
changes to a pointing finger. Then click on the link to
jump to the link’s destination.
The PDF files also enable you to print the specific pages
you need, rather than printing an entire chapter or
manual.
Both the DocuPrint CD and the Printer Management
Software CD are provided with installation booklets in
their respective jewel cases. You can also refer to the
ReadMe files on the CDs for more information.
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