Xerox DocuPrint C55, DocuPrint C55mp Technical Information Guide

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Document Introduction

Purpose of this Document

The purpose of this Technical Information Guide is to serve the
informational needs of Systems Administrators with an electronic
reference. It provides necessary information on your DocuPrint printer for
platform-specific network setup, configuration setup or change,
maintenance, move, and optional hardware installation. Users may access
reference information either electronically through hyper-linked topics, or
by printing chapter-by-chapter hard copies. Software-related information is
organized in platform-specific chapters.

Purpose of this Section

The purpose of this introductory section is to give a brief overview of the
network installation process, and to provide a guide to the information
contained in this Technical Information Guide, as well as a jump off point
for locating the information you seek.

Objective

I N T R O D U C T I O N 2

Using the information contained in this document, Systems Administrators
will be able to connect the DocuPrint printer to their network, configure the
printer for optimum printing performance, and troubleshoot a variety of
printer problems.

Requirements

To correctly install and configure your printer on a network, based on the
information in this document you will need:

• A DocuPrint C55 or C55mp printer with an installed network interface.

• A Windows, Macintosh, UNIX or OS/2 workstation with appropriate

operating system software installed.

• A working knowledge of your operating system and your network

topology.

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How Can I Print This?

Printing individual chapters in hard copy form must be accomplished with
the Print command in the File drop-down menu of Adobe Acrobat Reader.
To print a chapter, simply click your mouse on the File drop-down menu
and select Print.

You may get Help on operating the Adobe Acrobat Reader application at
any time by clicking the Help drop-down menu and selecting Acrobat
Reader Help, or by pressing the F1 key on your keyboard.

How do I find what I want?

The Adobe Acrobat Reader on your DocuPrint C55 CD-ROM comes with a
fast and thorough search engine. Complete and detailed instructions on
how to use this search engine are available in the Adobe Acrobat Reader
Online Guide. You can access this Guide from the Help menu.

If you have a previously installed version of Acrobat you can verify it
contains the search engine by clicking on the Tools menu and check the
bottom menu entry. If there is a Search entry you can use this version. If
the entry does not exist, install the search engine version supplied in the
\instal\ utility\acroread directory of your DocuPrint C55 CD-ROM.

I N T R O D U C T I O N 3

The procedure below should be used to set up the search index for the
DocuPrint C55 Technical Information Guide.

1. Start the Adobe Acrobat Reader on your workstation.

2. Click on the Tools menu and select Search. A fold out menu will

appear, select Indexes.

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I N T R O D U C T I O N 4

3. The Index Selection dialog will display a list of indexes currently

configured. Click Add>>.

4. The Add Index dialog will appear. On the right side of the dialog

select the directory where you installed your DocuPrint C55 Technical
Information Guide. The file INDEX.PDX will be displayed in the left
side of the dialog.

5. Select INDEX.PDX and click OK. The Index Selection dialog will

show the DocuPrint C55 entry. Be sure this entry is checked and click
OK.

6. You may now search using the Tools menu or the search icon for any

word or phrase to find the information you want.

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Other Information Resources

This Technical Information Guide complements use of the Quick
Installation Poster and the User’s Guide.

• The Quick Installation Poster explains procedures for physically setting

up the printer.

• The DocuPrint Quick Network Install Guide provides an outline of the

network setup process for an “As Soon As Possible” installation.

• The User’s Guide explains all procedures related to routine printer

maintenance and day-to-day use.

• This Technical Information Guide provides more detailed procedures

for establishing a physical printer network connection, information on
establishing network printing by platform, and provides procedures for
tasks typically performed by a Systems Administrator.

• Electronic Help is available for installation of software, CentreWare

DP, and all print drivers supplied with your DocuPrint C55/C55mp
printer.

I N T R O D U C T I O N 5

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I N T R O D U C T I O N 1

Table of Contents – Document Overview

First Time Printer Setup

Connecting to your Network - provides instruction on installing the

Network Interface Card and cabling your printer to the network.

Novell NetWare Setup contains Software Installation and Troubleshooting

information for NetWare versions 3.1X and 4.1X.

Windows Peer to Peer Network Setup contains Software Installation and

Troubleshooting information for the various Windows versions

Macintosh Network Setup contains Software Installation and

Troubleshooting information for the Macintosh.

UNIX Network Setup contains Software Installation and Troubleshooting

information for the various supported UNIX platforms

OS/2 Network Setup contains Software Installation and Troubleshooting

information for the OS/2 operating system.

Configuration of an Existing Printer

CentreWare DP Software Instructions provides instruction on tasks

typically performed by the Systems Administrator using the CentreWare DP
application

DocuPrint C55/C55mp Control Panel provides instruction for using the

Control Panel and includes tables of complete menu and submenu information.

Internet Printing Services - provides instruction for using a web browser for

such tasks as monitoring the status of your printer and submitting print jobs.

Maintenance of Your Printer

Administrative Maintenance provides instructions for printer cleaning, as

well as important information in case you ever need to move your DocuPrint
printer.

Error Codes provides a complete list of all error codes displayed on the

printer’s Control Panel.

Installation of Printer Options

Optional Hardware contains reprints of the installation instructions for all

DocuPrint options (Media Server, Hard Drive, Memory Upgrades, etc.).

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I N T R O D U C T I O N 2

Technical Information Guide Hot Index

Chapter Two Connecting to your Network

CHAPTER INTRODUCTION
ORGANIZATION
QUICK STEPS FOR CONNECTION & SETUP
INSTALLATION OF THE NETWORK INTERFACE CARD (NIC)
NETWORK CABLE CONNECTION
ETHERNET/ETHERTALK NETWORK CARD LED DESCRIPTIONS
TOKEN RING/TOKENTALK NETWORK CARD LED DESCRIPTIONS

Set An IP Address
Static Addressing
Dynamic Addressing (RARP/BOOTP)
Dynamic Addressing (DHCP)

SETTING A SUBNET MASK AT THE CONTROL PANEL
SETTING UP APPSOCKET
SETTING DEFAULT GATEWAY AT THE CONTROL PANEL
PRINT THE PRINT SETTINGS PAGE
WHERE DO I GO FROM HERE?

I N T R O D U C T I O N 3

Chapter Three...Novell NetWare Setup

CHAPTER INTRODUCTION
NETWARE 3.1X PRINT SERVER SETUP WITH SETUP WIZARD

Procedure

ADVANCED SETUP IN BINDERY MODE
NETWARE 4.1X (NDS) PRINT SERVER SETUP WITH SETUP WIZARD
ADVANCED SETUP FOR NDS (NETWARE DIRECTORY SERVICES) NETWORK

NETWARE TROUBLESHOOTING

INTRODUCTION
REQUIREMENTS
NETWARE TROUBLESHOOTING QUICK CHECK
NOVELL NETWARE TROUBLESHOOTING STEP-BY-STEP

Overview
Novell NetWare Hardware Step-by-Step
Novell NetWare Software Step-by-Step

I N T R O D U C T I O N 4

Chapter Four...Windows Peer-to-Peer Network Setup

CHAPTER INTRODUCTION

SOFTWARE INSTALLATION

SOFTWARE INSTALL FOR WINDOWS 3.X, WINDOWS FOR WORKGROUPS, & NT

3.5 (3.51)
SOFTWARE INSTALL FOR WINDOWS 95 AND NT 4.0

WINDOWS 95 PEER-TO-PEER NETWORK

REQUIREMENTS
STEP-BY-STEP SETUP (PEER-TO-PEER, NETBEUI)

WINDOWS NT 3.51 PEER-TO-PEER NETWORK

REQUIREMENTS
QUICK INSTALL STEPS (TCP/IP PROTOCOL)
QUICK INSTALL STEPS (DLC/LLC PROTOCOL)
QUICK INSTALL STEPS (APPLETALK PROTOCOL)

WINDOWS NT 4.1X NETWORK

INTRODUCTION
PRELIMINARY STEPS
QUICK INSTALL STEPS (TCP/IP PROTOCOL)
QUICK INSTALL STEPS (DLC/LLC PROTOCOL)
QUICK INSTALL STEPS (APPLETALK PROTOCOL)

WINDOWS FOR WORKGROUPS PEER-TO-PEER NETWORK

REQUIREMENTS
STEP-BY-STEP SETUP (PEER-TO-PEER, NETBEUI)

I N T R O D U C T I O N 5

WINDOWS TROUBLESHOOTING

INTRODUCTION
REQUIREMENTS
WINDOWS (ALL VERSIONS) QUICK CHECK
WINDOWS 95 TROUBLESHOOTING
WINDOWS NT 3.5X TROUBLESHOOTING (TCP/IP PROTOCOL)
WINDOWS NT 3.5X TROUBLESHOOTING (DLC/LLC PROTOCOL)
WINDOWS NT 3.5X TROUBLESHOOTING (APPLETALK PROTOCOL)
WINDOWS NT 4.0 TROUBLESHOOTING (TCP/IP)
WINDOWS NT 4.0 TROUBLESHOOTING (DLC/LLC)
WINDOWS NT 4.0 TROUBLESHOOTING (APPLETALK)

I N T R O D U C T I O N 6

Chapter Five...Macintosh Network Setup

INTRODUCTION
QUICK STEP OVERVIEW

MACINTOSH SOFTWARE INSTALLATION

INTRODUCTION
REQUIREMENTS

DocuPrint Software Installation for Macintosh System 7.X

STEP-BY-STEP SETUP (APPLETALK)

MACINTOSH TROUBLESHOOTING

INTRODUCTION
REQUIREMENTS
MACINTOSH QUICK CHECK
MACINTOSH TROUBLESHOOTING STEP-BY-STEP

Chapter Six...UNIX Network Setup

INTRODUCTION
QUICK STEP OVERVIEW

UNIX SOFTWARE INSTALLATION

SOLARIS 1.1X , 2.X STEP-BY-STEP SETUP
OTHER UNIX VERSIONS QUICK STEP OVERVIEW
OTHER UNIX VERSIONS STEP-BY-STEP SETUP

PRINT QUEUE MANAGEMENT

PRINTING MODEL: WORKSTATION TO PRINTER
PRINTING MODEL: WORKSTATION TO PRINT SERVER
PRINTING MODEL: PRINT SERVER TO PRINTER
DOCUPRINT UNIX COMMAND LINE UTILITIES
REMOVING A DOCUPRINT PRINTER

ADMINISTRATION

DOCUPRINT PARAMETERS CONFIGURABLE VIA TELNET
TO USE TELNET

I N T R O D U C T I O N 7

THE TELNET CONSOLE MAIN MENU
REMOTE NIC CONFIGURATION
TELNET MENU SYSTEM (EXPLODED)

UNIX TROUBLESHOOTING

INTRODUCTION
UNIX TROUBLESHOOTING QUICK CHECK
UNIX TROUBLESHOOTING STEP-BY-STEP

Chapter Seven...OS/2 Network Setup

CHAPTER INTRODUCTION
COMPATIBILITY
QUICK STEP (OS/2 WARP SERVER V 4.0)

Quick Install Setup
Troubleshooting

STEP-BY-STEP SETUP FOR IBM TCP/IP FOR OS/2

TCP/IP Protocol Configuration

OS/2 SOFTWARE INSTALLATION

INSTALLING THE DOCUPRINT OS/2 PRINT DRIVER

OS/2 TROUBLESHOOTING

INTRODUCTION
REQUIREMENTS
OS/2 QUICK CHECK

TCP/IP for OS/2 versions 2.0, 3.0, 3.1, 4.0

OS/2 TROUBLESHOOTING STEP-BY-STEP

I N T R O D U C T I O N 8

I N T R O D U C T I O N 9

Chapter Eight...CentreWare DP Software Instructions

INTRODUCTION
KEY FEATURES AND BENEFITS OF CENTREWARE DP

PRINTER INSTALL WITH SETUP WIZARD

INTRODUCTION
SETUP WIZARD FOR NDS NETWORKS
SETUP WIZARD FOR BINDERY NETWORKS

CENTREWARE DP FEATURES

MAIN SCREEN OVERVIEW
MAIN SCREEN FEATURES
PRINTER MENU
VIEW MENU
DIAGNOSTICS MENU
TOOLS MENU
HELP MENU

CENTREWARE DRIVER INSTALLER (CDI)

INTRODUCTION

Requirements

HOW TO PLAN YOUR DRIVER DISTRIBUTION STRATEGY

Create/Edit The Login Script

CENTREWARE DRIVER INSTALLER OPERATION

CREATING A FILTER

OVERVIEW
PROCEDURE

ADVANCED SETUP

INTRODUCTION
ADVANCED SETUP IN BINDERY MODE
ADVANCED SETUP FOR NDS NETWORKS

I N T R O D U C T I O N 10

Chapter Nine...Internet Printing Services

CHAPTER INTRODUCTION
CONFIGURE YOUR WEB BROWSER

Procedure

TO INSTALL YOUR INTERNET SERVICES HELP FILES

Web Server installation
Local Hard Drive Installation

INVOKING HELP FROM THE PRINTER

Procedure

INTERNET SERVICES QUICK TOUR
THE HOME PAGE

Buttons

THE PRINT PAGE

Buttons
Controls

THE JOB LOG PAGE
THE STATUS PAGE

Controls

I N T R O D U C T I O N 11

Chapter Ten...DocuPrint C55 Control Panel

INTRODUCTION
CONTROL PANEL DESCRIPTION
CONTROL PANEL INDICATOR LIGHTS
CONTROL PANEL BUTTONS
HOW TO USE THE CONTROL PANEL

Menu System Navigation

TOP LEVEL MENU OVERVIEW
CONTROL PANEL MENUS - CONTROL
CONTROL PANEL MENUS - MAINTENANCE
CONTROL PANEL MENUS - MEDIA
CONTROL PANEL MENUS - PRINT
CONTROL PANEL MENUS - MULTINATIONAL
CONTROL PANEL MENUS - COMMUNICATIONS
CONTROL PANEL MENUS - SETUP
CONTROL PANEL MENUS - SERVICE
CONTROL PANEL MENUS - IMAGING
CONTROL PANEL MENUS - MEDIA SERVER (OPTIONAL)

Chapter Eleven...Error Codes

INTRODUCTION
C SERIES—PAPER FEED ERRORS
E SERIES—JAM/COMPONENT INTEGRITY ERRORS
F SERIES—MEDIA SERVER ERRORS
H SERIES—HARD DRIVE ERRORS
J SERIES—CONSUMABLES ERRORS
W SERIES—LOW CONSUMABLE/END-OF-USE ERRORS
T SERIES—PRINT HARDWARE ERRORS
U SERIES—PRINT HARDWARE ERRORS

I N T R O D U C T I O N 12

I N T R O D U C T I O N 13

Chapter Twelve...Administrative Maintenance

INTRODUCTION
FORMATTING YOUR HARD DRIVE
CLEANING PROCEDURES
MAINTENANCE ITEMS
PRINTER RELOCATION
PRINTER AND NETWORK CARD UPGRADES

Overview
Platform Independent Methods
Platform Dependant Methods

Chapter Thirteen...Printer Specifications

INTRODUCTION
PERFORMANCE SPECIFICATIONS
PRINT FEATURE SPECIFICATIONS
CONNECTIVITY SPECIFICATIONS
MEDIA SPECIFICATIONS
PHYSICAL SPECIFICATIONS
ELECTRICAL
SUPPLIES STORAGE SPECIFICATIONS

Chapter Fourteen...Optional Hardware

MEDIA SERVER INSTALLATION INSTRUCTIONS
HARD DRIVE INSTALLATION INSTRUCTIONS
LOWER FEEDER INSTALLATION INSTRUCTIONS
SERIAL/LOCALTALK CARD INSTALLATION INSTRUCTIONS

I N T R O D U C T I O N 14

ETHERNET/TOKEN RING CARD INSTALLATION INSTRUCTIONS
ADOBE POSTSCRIPT KIT INSTALLATION INSTRUCTIONS

Safety Notes

• Electrical Safety

• Laser Safety

• Maintenance Safety

• Operational Safety

• Ozone Safety

The Xerox C55 color laser printer and the recommended consumable
supplies have been designed and tested to meet strict safety requirements.
Attention to the following notes will ensure the continued safe operation of
your printer.

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I N T R O D U C T I O N 15

Electrical Safety

• Use the power cord supplied with your C55 printer.

• Do not use a ground adapter plug to connect the printer to a power

source receptacle that lacks a ground connection terminal.

• Plug the power cable directly into a properly grounded electrical outlet.

Do not use an extension cord. If you do not know whether an outlet is
grounded, ask an electrician to check the outlet.

WARNING: You may get a severe electrical shock if you do not connect
the grounding conductors correctly.

• Do not place the printer where people may step on the power cable.

• Do not place objects on the power cable.

• Do not override or disable electrical or mechanical interlocks.

• Do not obstruct the ventilation openings. These openings are provided

to prevent overheating of the printer.

I N T R O D U C T I O N 16

WARNING: Do not push objects into slots and openings on the printer.
Making a contact with a voltage point or shorting out a part could result in
fire or electrical shock.

I N T R O D U C T I O N 17

• If you notice unusual noises or odors, switch off the printer power

immediately. Disconnect the power cable from the electrical outlet.
Call an authorized Xerox service representative to correct the problem.

• If any of the following conditions occur, switch off the printer power

immediately, disconnect the power cable, and call an authorized Xerox
service representative.

– The power cable is damaged or frayed.
– Liquid is spilled into the printer.
– The printer is exposed to water.
– Any part of the printer is damaged.

The power cord is attached to the printer as a plug-in device at the back of
the printer. In the event it is necessary to remove all electrical power from
the printer, disconnect the power cord from the power receptacle.

Laser Safety

CAUTION: The use of controls or adjustments, or the performance of
procedures other than those specified herein, may result in a hazardous
radiation exposure.

This equipment complies with all applicable safety standards. With specific
regard to laser, the equipment complies with performance standards for
laser products set by government agencies as a Class 1 laser product. It
does not emit hazardous light; the beam is totally enclosed during all modes
of customer operation and maintenance.

When performing various operator functions, you may see laser warning
labels. These labels are for the service mode and are placed on or near
panels or shields that require a tool for removal. These panels are not to be
removed.

I N T R O D U C T I O N 18

Maintenance Safety

• Do not attempt any maintenance procedure that is not specifically

described in the documentation supplied with your printer.

• Do not use aerosol cleaners. The use of supplies that are not approved

may cause poor performance and could create a dangerous condition.

• Use the supplies and cleaning materials only as directed in this manual.

Keep all of these materials out of the reach of children.

• Do not remove the covers or guards that are fastened with screws

unless you are installing optional equipment. There are no parts that
you can maintain or service behind these covers.

• Follow the maintenance procedures provided in Chapter 7.

Operational Safety

Your Xerox printer and supplies were designed and tested to meet strict
safety requirements. These include safety agency examination, approval,
and compliance with established environmental standards.

I N T R O D U C T I O N 19

Your attention to the following safety guidelines will help to ensure the
continued safe operation of your printer.

• Use the material and supplies specifically designed for your printer.

The use of unsuitable materials may result in poor performance and
possibly a hazardous situation.

• Follow all warnings and instructions marked on, or supplied with, the

printer.

I N T R O D U C T I O N 20

• Place the printer in a dust free area where the temperature range is
50° F to 90° F (10° C to 32° C) and the relative humidity is 15% to
85%.

• Choose a location for the printer allowing sufficient space around the
printer for operation and maintenance. The minimum recommended
room size is 10 cubic meters/353 cubic ft. or approximately 8 ft. x 8 ft.
x 8 ft. / 242 cm x 242 cm x 242 cm.

• Place the printer in an area where there is adequate space for ventilation
and servicing. The recommended minimal spacing is 10 in. (25 cm)
behind the printer, 10 in. (25 cm) on either side of the printer, and 24
in. (61 cm) in front of the printer.

• Do not place the printer near a heat source.

• Do not place the printer in direct sunlight.

• Do not place the printer in line with the cold air flow from an air

conditioning system.

• Place the printer on a level, solid surface with adequate strength for the
weight of the machine. The machine weight without any packaging
materials is 89 pounds (40 kg).

• The printer is heavy. Exercise care in moving or relocating the printer.

I N T R O D U C T I O N 21

• Follow the recommended procedure when moving the printer from one
location to another.

• Do not put containers of coffee or other liquids onto the printer.

• Do not block or cover the slots and openings on the printer. Without

adequate ventilation, the printer may overheat.

WARNING: Be careful when working in areas identified with this warming
symbol. These areas may be very hot and could cause personal injury.

• Frequent operation of the on/off switch is not recommended.

• Keep hands, hair, and neckties away from the exit feed rollers.

• Do not remove a media tray while printing from a single tray

configuration.

• Do not open the Top Cover while printing.

• Do not switch off the printer power while printing.

• Do not move the printer while printing.

Ozone Safety

This printer produces ozone during normal operation. The ozone produced
is heavier than air, and the quantity is dependent on copy volume.
Providing the proper environmental parameters, as specified in the
Operational Safety section of these Safety Notes, ensures that concentration
levels meet safe limits.

If you need additional information about ozone, request the Xerox
publication, OZONE, 600P83222, from your Xerox Authorized Reseller or
Xerox Support.

I N T R O D U C T I O N 22

Special Notices

• FCC Notices... USA

• Certifications... Canadian

• European Markets

• Safety Extra Low Voltage Safety Approval

I N T R O D U C T I O N 23

FCC Notices…USA

Radio Frequency

BASE PRINTER AND BASE PRINTER WITH ETHERNET

This equipment generates, uses, and can radiate radio frequency energy,
and, if not installed and used in accordance with the instruction manuals,
may cause interference with radio communications. The equipment has
been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC rules, which are designed to provide
reasonable protection against such interference, when the equipment is
operated in a residential environment. However, there is no guarantee that
interference will not occur in a particular installation. If the equipment does
cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:

− Reorient or relocate the receiving antenna.

− Increase the separation between the equipment and the receiver.

I N T R O D U C T I O N 24

− Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

− Consult the dealer or a experienced radio/TV technician for help.

I N T R O D U C T I O N 25

Changes or modifications to this equipment not specifically approved by
the Xerox Corporation may void the authority granted by the FCC to
operate this equipment.

Shielded cables must be used with this equipment to maintain compliance
with FCC regulations.

BASE PRINTER WITH TOKEN RING AND/OR BASE
PRINTER WITH SERIAL/LOCALTALK CARD

This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which the user
will be required to correct the interference at his own expense.