Xerox DocuColor 5750 Error Codes List
2. Fault Code Procedures
Section Contents Page
Introduction . . . . . . . . . . . . . . . . . . . . . . .2-3
Section 2 Entry Flow Chart . . . . . . . . . . .2-4
Paper Jam Entry Flow Chart . . . . . . . . . .2-5
Status Fault Codes
Table 1. Status Code Entry Table 1 . . . .2-6
02-282, 283, 330 . . . . . . . . . . . . . . . . . . .2-7
02-340, 350 . . . . . . . . . . . . . . . . . . . . . . .2-6
03-315, 317, 330, 336, 338 . . . . . . . . . . .2-7
03-352, 357, 370 . . . . . . . . . . . . . . . . . . .2-7
03-371 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
03-600 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
04-200 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
05-110 . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
05-111 . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
05-115, 116 . . . . . . . . . . . . . . . . . . . . . .2-11
05-195 . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
05-273 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
05-280 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
05-340 . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
ADF Interlock Fault . . . . . . . . . . . . . . . .2-14
ADF “Other” Faults. . . . . . . . . . . . . . . . .2-15
06-310, 311 . . . . . . . . . . . . . . . . . . . . . .2-15
06-340, 359 . . . . . . . . . . . . . . . . . . . . . .2-16
06-361 . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
06-364 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-370 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-371 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-372 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
06-380, 384 . . . . . . . . . . . . . . . . . . . . . 2-18
06-389 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
06-390 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
06-391 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
06-398 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
07-281, 282, 283, 284 . . . . . . . . . . . . . 2-20
Tray Load Paper for Tray 1, Tray 2, Tray 3,
Tray 4, or the Bypass Tray . . . . . . . . . . 2-20
Tray Paper Size Sensing for Tray 1, Tray 2,
Tray 3, Tray 4, or the Bypass Tray. . . . . 2-21
08-105, 110, 115, 120 . . . . . . . . . . . . . 2-21
08-138 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
08-161 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
08-165 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
08-167 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
08-168 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
08-169 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
08-170 . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
08-171, 172, 173, 174 . . . . . . . . . . . . . 2-25
08-175, 176, 177, 178, 179 . . . . . . . . . 2-26
08-198 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
08-380 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
08-385. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
08-900. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
09-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
09-365, 366, 367, 368. . . . . . . . . . . . . . 2-28
09-376. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
09-620. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
10-105, 106. . . . . . . . . . . . . . . . . . . . . . 2-29
10-358. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
10-359. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
10-360. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-361. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-362. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-364. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-365. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-366, 367. . . . . . . . . . . . . . . . . . . . . . 2-32
10-368. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
10-369. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
10-370. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-371. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-372. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-373. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
10-374. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
10-375, 376. . . . . . . . . . . . . . . . . . . . . . 2-34
11-100, 101. . . . . . . . . . . . . . . . . . . . . . 2-35
11-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
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Fault Code Procedures
11-380. . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
11-381. . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
Sorter Interlock RAP. . . . . . . . . . . . . . . 2-36
15-280. . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
15-281, 282, 283. . . . . . . . . . . . . . . . . . 2-37
15-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
15-360, 361, 362. . . . . . . . . . . . . . . . . . 2-38
15-380, 381, 382, 383, 384, 385. . . . . . 2-39
15-386, 387, 388, 389, 390, 391. . . . . . 2-39
18-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-40
Fault Code Procedures
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Introduction
This section contains status code procedures. Each procedure represents a status
code, or group of status codes that may be
displayed, indicating a problem.
The status codes are numerical (e.g. 5-901),
with the number to the left of the hyphen indicating the area of the machine and the
remaining digit(s) indicating a particular fault
to that area. Using the example of status
code 5-901, the first number (5) indicates
that the fault has occurred in the ADF (Automatic Document Feeder). A “10-106” code
would indicate a duplex jam.
To access the correct procedure, use the
section content page to locate the indicated
status code and the appropriate page number. The Status Code Entry Table is composed of two columns. The left column
contains the status code fault indicator. The
right column includes a description of the
fault and the actions to take in resolving the
problem. The actions are the “most likely”
suspects. In each case, if you try to resolve
the fault and all attempts fail, y ou are directed
to call for service.
Always Heed The Following Warning....
.
WARNING
Switch off the Main Power Switch, and
disconnect the Power Cord. Install Lockout tag. Failure to do so could result in
severe electrical shock.
Table 1. Fault Code Subsystems
Area Description
02
03 IOT
04 Machine Clock
05 ADF Failures
06 Scanning/ROS/Communica-
07 Paper Tra ys
08 Paper Tra y/Registration Jams
09 Developer/Toner/ADC
10 Fuser
11 Sorter
15 PWB Failure
18 PWB Read/Write Error
User Interface
tions failure
Anytime the fault code is not listed, or if you
are unable to clear the problem within reasonable time you should call for assistance.
Always follow the Repair procedures carefully. Whenever directed, be sure to Switch
off the Main Power Switch and disconnect
the Power Cord.
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Fault Code Procedures
Section 2 Entry Flow Chart
Start Here
The display screen
appears to be functioning properly
YES
NO
Call for service
Press the Stop button
on the Control Panel. A
status code is shown on
the Display Screen.
YES
The Status Code is accompanied by a Jam Message
YES
A Status Code 5-xxx
is displayed
YES
Go to the Status
Code Entry Table 1
in this section.
NO
NO
The following components
are functioning properly:
-Control Panel Push buttons
-Control Panel LEDs
-LCD Touch Screen
-Edit Pad
YES
NO
Go to the Status
Code Entry Table 1
in this section.
Go to the Paper
Jam Entry Flow
Chart. Next page.
NO
Call for service
One of the following paper
tray related problems is
occurring:
-Incorrect Paper Size sensing
-Paper not sensed in trays
-Paper tray binding
-Tray fault message
-Incorrect Paper/image orientation
YES
Go to the Paper
Jam Entry Flow
Chart. Next page.
The machine is operating
NO
but an operator message
is displayed.
YES
Switch the power off,
wait 5 seconds, switch
the power on. The
message clears.
YES
Go to Final Actions
Section 1
NO
Call for service
Fault Code Procedures
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Paper Jam Entry Flow Chart
Start Here
The paper trays and
assemblies slide out
and in without binding
YES
NO
Call for service
A
Open the front doors and
pull out the Transfer Belt
Module. Clear the paper
path of any jams and inspect the Transfer Belt.
The Transfer Belt is out of
alignment.
YES
Perform the Transfer
Belt Walk Adj.
Close all of the doors.
NO
Switch on the power.
The paper jam message
is displayed immediately
at power on.
YES
Go to the Status Code
Entry Table/ (08-900 code)
Select Trays 1, 2, and 3
while observing the display
NO
screen. All three trays can
be selected without a tray
fault being indicated.
YES
Verify that paper is loaded
into all of the paper trays.
Select Trays 1, 2, and 3
while observing the screen.
The presence of paper in
each tray is being detected.
YES
While observing the Touch
Screen, select each of the
paper trays and individually
open and close each paper
tray. The position of the paper
trays, open or closed, is being
detected correctly.
YES
NO
Call for service
NO
Call for service
NO
Call for service
Make several copies
to try to duplicate the
paper jam. A paper
jam occurs.
YES
Enter diagnostics. Select
History Files and Jam
counter. Scroll through the
counter and determine
which jams have occurred
most frequently. Refer to
the appropriate jam code
in the Status Code Entry
Table.
Press and hold the Stop
button on the Control
Panel. Record the jam
code. Refer to the appropriate paper jam code in
the Status Code Entry
Table.
NO
Check the size of the paper loaded
into the trays and compare it to the
size indicated on the Touch Screen.
The paper size is correctly detected.
YES
A
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NO
Call for service
Fault Code Procedures
Status Code Entry Table 1
Procedure
Go to the Status Code Entry Table, below
Status Code Entry Table
Status
Code
02-282,
283, 330
02-340, 350 The control logic sensed an error in the self test routines of the Ram test (02-340), or the EEP ROM test (02-350).
The control logic sensed a communications failure between the UI (User Interface) PWB and the LED Switch Panel
PWB (282), the Edit Pad PWB (02-283) or the AIFU PWB (02-331).
Initial action:
Switch off the machine power.
If there is other equipment close by that may be generating electrical noise or radio frequency interference,
power it off also.
Contact Building Maintenance and have them verify the proper voltage at the machine plug.
Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
Power the machine on.
If the problem still exists:
Place a service call.
Initial action:
Switch off the machine power.
If there is other equipment close by that may be generating electrical noise or radio frequency interference,
power it off also.
Description/Direction
If the problem still exists:
Fault Code Procedures
Contact Building Maintenance and have them verify the proper voltage at the machine plug.
Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
Power the machine on.
Place a service call.
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Status
Code
03-315,
317, 330,
336, 338
03-352,
357, 370
Description/Direction
The control logic sensed a communications failure between the IOT PWB and the IISS PWB (03-315), the UI PWB
and the AIFU PWB (03-317 or 330), or the IOT PWB and the Foreign Interface PWB (03-336 or 338).
Initial action:
Switch off the machine power.
If there is other equipment close by that may be generating electrical noise or radio frequency interference,
power it off also.
Contact Building Maintenance and have them verify the proper voltage at the machine plug.
Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
Power the machine on.
If the problem still exists:
Place a service call.
The control logic sensed errors in the self test routines of the RAM test (03-352), the IOT PWB NVM test (03-357),
or the IOT PWB ASIC test (03-370).
Initial action:
Switch off the machine power.
If there is other equipment close by that may be generating electrical noise or radio frequency interference,
power it off also.
Contact Building Maintenance and have them verify the proper voltage at the machine plug.
Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
Power the machine on.
If the problem still exists:
Place a service call.
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Fault Code Procedures
Status
Code
03-371
03-600 The control logic sensed a Billing Data Recovery Failure.
The control logic sensed that the IOT PWB detected a data mismatch
Initial action:
Switch off the machine power.
If there is other equipment close by that may be generating electrical noise or radio frequency interference,
power it off also.
Clean and inspect all corotrons for defects and ensure they are properly installed.
Power the machine on.
If the problem still exists:
Place a service call.
Initial action:
Switch off the machine power.
If there is other equipment close by that may be generating electrical noise or radio frequency interference,
power it off also.
Description/Direction
If the problem still exists:
Fault Code Procedures
Contact Building Maintenance and have them verify the proper voltage at the machine plug.
Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
Power the machine on.
Place a service call.
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Status
Code
04-200
Description/Direction
The control logic sensed that the IOT PWB detected a Machine Clock Failure.
Initial action:
Switch off the machine power.
If there is other equipment close by that may be generating electrical noise or radio frequency interference,
power it off also.
Contact Building Maintenance and have them verify the proper voltage at the machine plug.
Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
Power the machine on.
If the problem still exists:
Place a service call.
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Fault Code Procedures
Status
Code
05-110
Description/Direction
The control logic sensed a timing problem with the ADF Registration On Jam Check.
Initial action:
Check the paper path for pieces of ripped paper or other foreign objects.
Check the following for contamination, excessive wear or damage:
· Nudger Roll (REP 5.22)
· Feed Roll (REP 5.22)
· Mylar guards on the underside of the ADF Feed Cover
· Retard Rolls (REP 5.24)
· Nudger Chute
Open and close the ADF left cover. Check for binding or other mechanical problems with the left cover.
Observe the UI and make sure the customer message to close the left cover appears in a timely fashion.
Verify that the jams are not being caused by operator error. Possible operator errors include:
· Using originals of the wrong type. Recommended originals are described in the User Guide.
· Document Guide adjusted incorrectly.
· Trying to copy more than 30 originals at a time.
If the problem still exists:
Fault Code Procedures
Place a service call.
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Status
Code
05-111
05-115, 116 The control logic sensed a timing problem with the ADF Exit Sensor On Jam Check (05-115) or the ADF Exit Sensor
The control logic sensed a timing problem with the ADF Registration Off Jam Check.
Initial action:
Check the paper path for pieces of ripped paper or other foreign objects.
Inspect the Platen Belt for contamination, excessive wear or damage.
Check the Platen Glass for contamination (REP 5.2).
Open and close the ADF left cover. Check for binding or other mechanical problems with the left cover.
Observe the UI and make sure the customer message to close the left cover appears in a timely fashion.
If the problem still exists:
Place a service call.
Off Jam Check (05-116).
Initial action:
Check the exit paper path for pieces of ripped paper or other foreign objects.
Inspect the Platen Belt for contamination, excessive wear or damage.
Description/Direction
Check the Platen Glass for contamination (REP 5.2).
Verify that the Exit Chute Cover is installed correctly.
Check the Static Eliminator for damage and correct installation.
NOTE : Certain types of coated originals may leave a residue on the platen glass when heated by the expo-
sure lamp. This residue may cause the original to stick to the platen glass and not feed out of the ADF To
avoid this prob lem make only a few copies of coated originals at a time or do not use the ADF when copying
coated originals
If the problem still exists:
Place a service call.
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Fault Code Procedures
Status
Code
05-195
Description/Direction
The control logic sensed that a document fed through the ADF was a different size than the previous document.
NOTE : Document size is determined based on original length in the feed direction.
Initial action:
Verify that NVM location 4439 is set to the correct market value.
Clean the ADF Registration Sensor and check for paper or other foreign objects in the sensor path.
Check the Platen Glass for contamination.
Check the following for contamination, excessive wear or damage:
· Nudger Roll (REP 5.22)
· Feed Roll (REP 5.22)
· Mylar guards on the underside of the ADF Feed Cover
· Retard Rolls (REP 5.24)
· Nudger Chute
If the problem still exists:
Place a service call.
Fault Code Procedures
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