Xerox DocuColor 5750 Error Codes List

2. Fault Code Procedures

	Section Contents	Page	06-364 . . . . . . . . . . . . . . . . . . . . . . . . .	2-17	08-385. . . . . . . . . . . . . . . . . . . . . . . . . .	2-27
	Introduction	2-3	06-370 . . . . . . . . . . . . . . . . . . . . . . . . .	2-17	08-900. . . . . . . . . . . . . . . . . . . . . . . . . .	2-27
	Section 2 Entry Flow Chart	2-4	06-371 . . . . . . . . . . . . . . . . . . . . . . . . .	2-17	09-363. . . . . . . . . . . . . . . . . . . . . . . . . .	2-27
	Paper Jam Entry Flow Chart	2-5	06-372 . . . . . . . . . . . . . . . . . . . . . . . . .	2-18	09-365, 366, 367, 368. . . . . . . . . . . . . .	2-28
	Status Fault Codes		06-380, 384 . . . . . . . . . . . . . . . . . . . . .	2-18	09-376. . . . . . . . . . . . . . . . . . . . . . . . . .	2-28
	Table 1. Status Code Entry Table 1	2-6	06-389 . . . . . . . . . . . . . . . . . . . . . . . . .	2-18	09-620. . . . . . . . . . . . . . . . . . . . . . . . . .	2-28
			06-390	2-19	10-105, 106	2-29
	02-282, 283, 330	2-7
			06-391	2-19	10-358	2-29
	02-340, 350	2-6
			06-398	2-19	10-359	2-29
	03-315, 317, 330, 336, 338	2-7
			07-281, 282, 283, 284	2-20	10-360	2-30
	03-352, 357, 370	2-7
			Tray Load Paper for Tray 1, Tray 2, Tray 3,		10-361	2-30
	03-371	2-8
			Tray 4, or the Bypass Tray	2-20	10-362	2-30
	03-600	2-8
			Tray Paper Size Sensing for Tray 1, Tray 2,		10-363	2-31
	04-200	2-9	Tray 3, Tray 4, or the Bypass Tray	2-21
					10-364	2-31
	05-110	2-10	08-105, 110, 115, 120	2-21
					10-365	2-31
	05-111	2-11	08-138	2-22
					10-366, 367	2-32
	05-115, 116	2-11	08-161	2-22
					10-368	2-32
	05-195	2-12	08-165	2-23
					10-369	2-32
	05-273	2-13	08-167	2-23
					10-370	2-33
	05-280	2-13	08-168	2-24
					10-371	2-33
	05-340	2-14	08-169	2-24
					10-372	2-33
	ADF Interlock Fault	2-14	08-170	2-25
					10-373	2-34
	ADF “Other” Faults	2-15	08-171, 172, 173, 174	2-25
					10-374	2-34
	06-310, 311	2-15	08-175, 176, 177, 178, 179	2-26
					10-375, 376	2-34
	06-340, 359	2-16	08-198	2-26
					11-100, 101	2-35
	06-361	2-16	08-380	2-26
					11-340	2-35
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11-380. . . . . . . . . . . . . . . . . . . . . . . . . . 2-35 11-381. . . . . . . . . . . . . . . . . . . . . . . . . . 2-36 Sorter Interlock RAP. . . . . . . . . . . . . . . 2-36 15-280. . . . . . . . . . . . . . . . . . . . . . . . . . 2-37 15-281, 282, 283. . . . . . . . . . . . . . . . . . 2-37 15-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-38 15-360, 361, 362. . . . . . . . . . . . . . . . . . 2-38 15-380, 381, 382, 383, 384, 385. . . . . . 2-39 15-386, 387, 388, 389, 390, 391. . . . . . 2-39 18-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-40

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Introduction

This section contains status code procedures. Each procedure represents a status code, or group of status codes that may be displayed, indicating a problem.

The status codes are numerical (e.g. 5-901), with the number to the left of the hyphen indicating the area of the machine and the remaining digit(s) indicating a particular fault to that area. Using the example of status code 5-901, the first number (5) indicates that the fault has occurred in the ADF (Automatic Document Feeder). A “10-106” code would indicate a duplex jam.

To access the correct procedure, use the section content page to locate the indicated status code and the appropriate page number. The Status Code Entry Table is composed of two columns. The left column contains the status code fault indicator. The right column includes a description of the fault and the actions to take in resolving the problem. The actions are the “most likely” suspects. In each case, if you try to resolve the fault and all attempts fail, you are directed to call for service.

Anytime the fault code is not listed, or if you are unable to clear the problem within reasonable time you should call for assistance.

Always follow the Repair procedures carefully. Whenever directed, be sure to Switch off the Main Power Switch and disconnect the Power Cord.

Always Heed The Following Warning.....

WARNING

Switch off the Main Power Switch, and disconnect the Power Cord. Install Lockout tag. Failure to do so could result in severe electrical shock.

Table 1. Fault Code Subsystems

Area	Description
02	User Interface
03	IOT
04	Machine Clock
05	ADF Failures
06	Scanning/ROS/Communica-
	tions failure
07	Paper Trays
08	Paper Tray/Registration Jams
09	Developer/Toner/ADC
10	Fuser
11	Sorter
15	PWB Failure
18	PWB Read/Write Error

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Section 2 Entry Flow Chart

	Start Here
	The display screen		NO
	appears to be funct-
	ioning properly
	YES

Press the Stop button

on the Control Panel. A NO status code is shown on

the Display Screen.

YES

The Status Code is accomp- NO anied by a Jam Message

YES

A Status Code 5-xxx NO is displayed

YES

Go to the Status Code Entry Table 1 in this section.

Call for service

The following components are functioning properly: -Control Panel Push buttons -Control Panel LEDs

-LCD Touch Screen -Edit Pad

YES

Go to the Status Code Entry Table 1 in this section.

Go to the Paper

Jam Entry Flow

Chart. Next page.

NO

Call for service

One of the following paper
tray related problems is
occurring:
				The machine is operating
-Incorrect Paper Size sensing		NO
-Paper not sensed in trays				but an operator message
-Paper tray binding				is displayed.
-Tray fault message				YES
-Incorrect Paper/image orientation
YES

Go to the Paper Jam Entry Flow Chart. Next page.

Switch the power off, wait 5 seconds, switch the power on. The message clears.

YES

Go to Final Actions Section 1

NO

Call for service

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Paper Jam Entry Flow Chart

Start Here

The paper trays and

NO

assemblies slide out

Call for service

and in without binding

YES

Open the front doors and

pull out the Transfer Belt

Close all of the doors.

Select Trays 1, 2, and 3

Module. Clear the paper

NO

Switch on the power.

NO

while observing the display

NO

path of any jams and in-

The paper jam message

screen. All three trays can

spect the Transfer Belt.

is displayed immediately

be selected without a tray

The Transfer Belt is out of

at power on.

fault being indicated.

alignment.

YES

YES

YES

Call for service

Go to the Status Code

Entry Table/ (08-900 code)

Verify that paper is loaded

into all of the paper trays.

NO

Perform the Transfer

Select Trays 1, 2, and 3

Belt Walk Adj.

while observing the screen.

The presence of paper in

each tray is being detected.

YES

Call for service

A

Make several copies

to try to duplicate the NO paper jam. A paper

jam occurs.

YES

Enter diagnostics. Select History Files and Jam counter. Scroll through the counter and determine which jams have occurred most frequently. Refer to the appropriate jam code in the Status Code Entry Table.

While observing the Touch Screen, select each of the

paper trays and individually NO open and close each paper

tray. The position of the paper trays, open or closed, is being detected correctly.

YES

Call for service

Check the size of the paper loaded

into the trays and compare it to the NO size indicated on the Touch Screen.

The paper size is correctly detected.

YES

Call for service

A

Press and hold the Stop button on the Control Panel. Record the jam code. Refer to the appropriate paper jam code in the Status Code Entry Table.

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Status Code Entry Table 1

Procedure

Go to the Status Code Entry Table, below

Status Code Entry Table

	Status		Description/Direction
	Code
	02-282,	The control logic sensed a communications failure between the UI (User Interface) PWB and the LED Switch Panel
	283, 330	PWB (282), the Edit Pad PWB (02-283) or the AIFU PWB (02-331).
		Initial action:
			Switch off the machine power.
			If there is other equipment close by that may be generating electrical noise or radio frequency interference,
			power it off also.
			Contact Building Maintenance and have them verify the proper voltage at the machine plug.
			Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
			Power the machine on.
		If the problem still exists:
			Place a service call.
	02-340, 350	The control logic sensed an error in the self test routines of the Ram test (02-340), or the EEP ROM test (02-350).
		Initial action:
			Switch off the machine power.
			If there is other equipment close by that may be generating electrical noise or radio frequency interference,
			power it off also.
			Contact Building Maintenance and have them verify the proper voltage at the machine plug.
			Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
			Power the machine on.
		If the problem still exists:
			Place a service call.
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Status	Description/Direction
Code
03-315,	The control logic sensed a communications failure between the IOT PWB and the IISS PWB (03-315), the UI PWB
317, 330,	and the AIFU PWB (03-317 or 330), or the IOT PWB and the Foreign Interface PWB (03-336 or 338).
336, 338	Initial action:
	Switch off the machine power.
	If there is other equipment close by that may be generating electrical noise or radio frequency interference,
	power it off also.
	Contact Building Maintenance and have them verify the proper voltage at the machine plug.
	Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
	Power the machine on.
	If the problem still exists:
	Place a service call.
03-352,	The control logic sensed errors in the self test routines of the RAM test (03-352), the IOT PWB NVM test (03-357),
357, 370	or the IOT PWB ASIC test (03-370).
	Initial action:
	Switch off the machine power.
	If there is other equipment close by that may be generating electrical noise or radio frequency interference,
	power it off also.
	Contact Building Maintenance and have them verify the proper voltage at the machine plug.
	Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
	Power the machine on.
	If the problem still exists:
	Place a service call.

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Status	Description/Direction
Code
03-371	The control logic sensed that the IOT PWB detected a data mismatch
	Initial action:
	Switch off the machine power.
	If there is other equipment close by that may be generating electrical noise or radio frequency interference,
	power it off also.
	Clean and inspect all corotrons for defects and ensure they are properly installed.
	Power the machine on.
	If the problem still exists:
	Place a service call.
03-600	The control logic sensed a Billing Data Recovery Failure.
	Initial action:
	Switch off the machine power.
	If there is other equipment close by that may be generating electrical noise or radio frequency interference,
	power it off also.
	Contact Building Maintenance and have them verify the proper voltage at the machine plug.
	Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
	Power the machine on.
	If the problem still exists:
	Place a service call.

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Status	Description/Direction
Code
04-200	The control logic sensed that the IOT PWB detected a Machine Clock Failure.
	Initial action:
	Switch off the machine power.
	If there is other equipment close by that may be generating electrical noise or radio frequency interference,
	power it off also.
	Contact Building Maintenance and have them verify the proper voltage at the machine plug.
	Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs.
	Power the machine on.
	If the problem still exists:
	Place a service call.

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Status	Description/Direction
Code
05-110	The control logic sensed a timing problem with the ADF Registration On Jam Check.
	Initial action:
	Check the paper path for pieces of ripped paper or other foreign objects.
	Check the following for contamination, excessive wear or damage:
	· Nudger Roll (REP 5.22)
	· Feed Roll (REP 5.22)
	· Mylar guards on the underside of the ADF Feed Cover
	· Retard Rolls (REP 5.24)
	· Nudger Chute
	Open and close the ADF left cover. Check for binding or other mechanical problems with the left cover.
	Observe the UI and make sure the customer message to close the left cover appears in a timely fashion.
	Verify that the jams are not being caused by operator error. Possible operator errors include:
	· Using originals of the wrong type. Recommended originals are described in the User Guide.
	· Document Guide adjusted incorrectly.
	· Trying to copy more than 30 originals at a time.
	If the problem still exists:
	Place a service call.

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Status	Description/Direction
Code
05-111	The control logic sensed a timing problem with the ADF Registration Off Jam Check.
	Initial action:
	Check the paper path for pieces of ripped paper or other foreign objects.
	Inspect the Platen Belt for contamination, excessive wear or damage.
	Check the Platen Glass for contamination (REP 5.2).
	Open and close the ADF left cover. Check for binding or other mechanical problems with the left cover.
	Observe the UI and make sure the customer message to close the left cover appears in a timely fashion.
	If the problem still exists:
	Place a service call.
05-115, 116	The control logic sensed a timing problem with the ADF Exit Sensor On Jam Check (05-115) or the ADF Exit Sensor
	Off Jam Check (05-116).
	Initial action:
	Check the exit paper path for pieces of ripped paper or other foreign objects.
	Inspect the Platen Belt for contamination, excessive wear or damage.
	Check the Platen Glass for contamination (REP 5.2).
	Verify that the Exit Chute Cover is installed correctly.
	Check the Static Eliminator for damage and correct installation.
	NOTE : Certain types of coated originals may leave a residue on the platen glass when heated by the expo-
	sure lamp. This residue may cause the original to stick to the platen glass and not feed out of the ADF To
	avoid this problem make only a few copies of coated originals at a time or do not use the ADF when copying
	coated originals
	If the problem still exists:
	Place a service call.

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Status		Description/Direction
Code
05-195	The control logic sensed that a document fed through the ADF was a different size than the previous document.
	NOTE : Document size is determined based on original length in the feed direction.
	Initial action:
	Verify that NVM location 4439 is set to the correct market value.
	Clean the ADF Registration Sensor and check for paper or other foreign objects in the sensor path.
	Check the Platen Glass for contamination.
	Check the following for contamination, excessive wear or damage:
	· Nudger Roll	(REP 5.22)
	· Feed Roll (REP 5.22)
	· Mylar guards on the underside of the ADF Feed Cover
	· Retard Rolls	(REP 5.24)
	· Nudger Chute
	If the problem still exists:
	Place a service call.

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