Xerox DOCUCOLOR 2006 Problem Solving

The following list shows the types of problems identified in this chapter:

• Jam clearance

• Copy/print quality problems

• Power problems

• Printer error messages

• Printer error codes

• Scanner error messages

Avoiding paper jams

The following conditions cause jams in the Printer.

Problem Solving

• The paper guides in the paper tray are not adjusted to the size of the paper. Refer to the Loading paper in the Paper Tray procedure in the

Setting up the DocuColor 2006 section.

• The Automatic Document Feeder (ADF) document guides are not adjusted to the size of the documents. Refer to the Automatic Document

Feeder information in the Setting up the DocuColor 2006 section.

• Transparencies are incorrectly loaded in the Bypass Tray. Refer to the

Loading Transparencies into the Bypass Tray procedure.

• Paper not recommended is used. Refer to the Recommended Materials

List.

• Whenever possible, load paper to feed long edge first.

CAUTION

DO NOT open the Duplex Tray unless directed to do so from the Printer

Control Panel. Opening the Duplex Tray at any other time could create a paper jam.

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24. Problem Solving Clearing paper jams

Printer jam clearance areas

Area 1: Bypass Tray and Bypass Transport

Area 2: Paper Feed Area from Paper Tray 1 or the Duplex Tray, when

installed.

Area 3: Paper Feed Area from the 2 Tray Module, when installed.

Area 4: Top Left-hand Cover

Area 5: Upper Inverter, if installed. Also provides access to the Fuser area.

Area 6: Lower Inverter, if installed

A: Duplex Tray, if installed

B: Paper Tray 1

C: Paper Tray 3, in the 2 Tray Module

D: Paper Tray 2, in the 2 Tray Module

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Clearing paper jams 24. Problem Solving

Document Feeder jam clearance area

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Lift to open the left-hand Document Feeder cover.

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24. Problem Solving Clearing paper jams

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Clearing a Paper Tray jam 24. Problem Solving

Clearing a Paper Tray jam

Perform this procedure when the message CHECK LOADING OF TRAY X (1, 2, or 3) is displayed on the Control Panel.

1. Slowly open the paper tray all the way. Remove the jammed paper and any paper that is creased or torn. Ensure that there are no pieces of torn paper remaining in the tray.

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2. Remove the paper stack from the tray, and fluff the edges. Replace the stock.

3. Ensure that the stack is flush on all four sides.

4. If this is Paper Tray 1, press down on the paper stack until the metal plate on the bottom of the tray latches into place.

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It is not necessary to perform step 4 on Paper Tray 2 and Paper Tray 3, if installed.

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24. Problem Solving Clearing a Paper Tray jam

5. Firmly close the paper tray.

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6. Try running the job again.

7. If the problem still exists, open the tray and turn the stack of paper over.

8. Firmly close the paper tray.

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Clearing a Duplex Tray jam 24. Problem Solving

Clearing a Duplex Tray jam

Perform this procedure only when the message Clear Duplex Tray jam is displayed on the Control Panel.

CAUTION

DO NOT open the Duplex Tray unless directed to do so from the Printer

Control Panel. Opening the Duplex Tray at any other time could create a paper jam.

1. Slowly open the Duplex Tray all the way.

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2. Remove the jammed paper and any paper that is creased or torn. Ensure that there are no pieces of torn paper remaining in the tray.

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24. Problem Solving Clearing a Duplex Tray jam

3. Firmly close the Duplex Tray.

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Clearing Area 1 jams 24. Problem Solving

Clearing Area 1 jams

Perform this procedure when the message Clear Jam in Area 1 is displayed on the Control Panel.

1. Remove any jammed or torn paper or other stock from Area 1, Bypass Tray. Ensure that there are no pieces of torn stock remaining in the tray.

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2. Remove any stock loaded in the Bypass Tray.

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3. In order to access a jam in the transport, pull the Bypass Tray all the way out of the Pinter.

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24. Problem Solving Clearing Area 1 jams

4. Lift the transport cover using the handle as shown.

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5. Remove any jammed or torn paper as shown below. Ensure that there are no pieces of torn paper remaining in the transport.

6. Close the transport cover.

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Clearing Area 1 jams 24. Problem Solving

7. Close the Bypass Tray transport.

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8. Reload the Bypass Tray with the desired stock and ensure that the width guide is adjusted to the size of the stock.

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24. Problem Solving Clearing Area 1 jams

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Clearing Area 2 jams 24. Problem Solving

Clearing Area 2 jams

Perform this procedure when the message Clear Jam in Area 2 is displayed on the Control Panel.

1. Lower the Area 2 access cover.

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2. Remove any jammed or torn stock from Area 2. Ensure that there are no pieces of torn stock remaining in the area.

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3. Close the access cover.

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24. Problem Solving Clearing Area 2 jams

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Clearing Area 3 jams 24. Problem Solving

Clearing Area 3 jams

Perform this procedure when the message Clear Jam in Area 3 is displayed on the Control Panel.

1. Open the Area 3 access door.

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2. Remove any jammed or torn paper as shown below. Ensure that there are no pieces of torn paper remaining in the feed area.

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3. Close the access door.

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24. Problem Solving Clearing Area 3 jams

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Clearing Area 4 jams 24. Problem Solving

Clearing Area 4 jams

Perform this procedure when the message Clear Jam in Area 4 is displayed on the Control Panel.

1. Open the Area 4 cover.

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2. Remove the jammed paper. If the paper is torn ensure that there are no pieces of torn paper remaining in the Printer.

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3. Close the Top Left-hand Cover.

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24. Problem Solving Clearing Area 4 jams

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Clearing Area 5 jams 24. Problem Solving

Clearing Area 5 jams

Perform one of the following procedures when the message Clear Jam in Area 5 is displayed on the Control Panel.

• If you do not have the Duplex Tray option installed perform the Clearing

the Fuser Area procedure below.

• If you have the Duplex Tray option installed, go to the Clearing the

Upper Inverter procedure.

Clearing the Fuser Area

1. In order to access Area 5, pull open the Fuser Area access cover.

301105a

WARNING

The Fuser may be hot. Use care when reaching into the Fuser area.

2. To release any paper, lift the green lever as shown, and gently pull the paper in the direction of the arrow.

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24. Problem Solving Clearing Area 5 jams

3. If the paper is not visible, turn the green knob in the direction shown.

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4. Ensure that there are no pieces of torn paper remaining in the Fuser Area.

5. Return the green handle to the original position.

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Firmly close the Fuser Area.

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