Xerox DOCUCOLOR 2006 Problem Solving

Xerox DocuColor 2006 24-1

Problem Solving

The following list shows the types of problems identified in this chapter:

• Jam clearance

• Copy/print quality problems

• Power problems

• Printer error messages

• Printer error codes

• Scanner error messages

Avoiding paper jams

The following conditions cause jams in the Printer.

• The paper guides in the paper tray are not adjusted to the size of the

paper. Refer to the Loading paper in the Paper Tray procedure in the

Setting up the DocuColor 2006 section.

• The Automatic Document Feeder (ADF) document guides are not

adjusted to the size of the documents. Refer to the Automatic Document

Feeder information in the Setting up the DocuColor 2006 section.

• Transparencies are incorrectly loaded in the Bypass Tray. Refer to the

Loading Transparencies into the Bypass Tray procedure.

• Paper not recommended is used. Refer to the Recommended Materials

List.

• Whenever possible, load paper to feed long edge first.

CAUTION

DO NOT open the Duplex Tray unless directed to do so from the Printer

Control Panel. Opening the Duplex Tray at any other time could create a

paper jam.

24. Problem Solving Clearing paper jams

24-2 Xerox DocuColor 2006

Printer jam clearance areas

301069a

Area 1: Bypass Tray and Bypass Transport

Area 2: Paper Feed Area from Paper Tray 1 or the Duplex Tray, when

installed.

Area 3: Paper Feed Area from the 2 Tray Module, when installed.

Area 4: Top Left-hand Cover

Area 5: Upper Inverter, if installed. Also provides access to the Fuser area.

Area 6: Lower Inverter, if installed

A: Duplex Tray, if installed

B: Paper Tray 1

C: Paper Tray 3, in the 2 Tray Module

D: Paper Tray 2, in the 2 Tray Module

Clearing paper jams 24. Problem Solving

Xerox DocuColor 2006

24-3

Document Feeder jam clearance area

301270a

Lift to open the left-hand Document Feeder cover.

24. Problem Solving Clearing paper jams

24-4 Xerox DocuColor 2006

Clearing a Paper Tray jam 24. Problem Solving

Xerox DocuColor 2006 24-5

Clearing a Paper Tray jam

Perform this procedure when the message CHECK LOADING OF TRAY X (1,

2, or 3) is displayed on the Control Panel.

1. Slowly open the paper tray all the way. Remove the jammed paper and

any paper that is creased or torn. Ensure that there are no pieces of

torn paper remaining in the tray.

301087

2. Remove the paper stack from the tray, and fluff the edges. Replace the

stock.

3. Ensure that the stack is flush on all four sides.

4. If this is Paper Tray 1, press down on the paper stack until the metal

plate on the bottom of the tray latches into place.

301145

It is not necessary to perform step 4 on Paper Tray 2 and Paper Tray 3, if

installed.

24. Problem Solving Clearing a Paper Tray jam

24-6 Xerox DocuColor 2006

5. Firmly close the paper tray.

301065b

6. Try running the job again.

7. If the problem still exists, open the tray and turn the stack of paper over.

8. Firmly close the paper tray.

Clearing a Duplex Tray jam 24. Problem Solving

Xerox DocuColor 2006 24-7

Clearing a Duplex Tray jam

Perform this procedure only when the message Clear Duplex Tray jam is

displayed on the Control Panel.

CAUTION

DO NOT open the Duplex Tray unless directed to do so from the Printer

Control Panel. Opening the Duplex Tray at any other time could create a

paper jam.

1. Slowly open the Duplex Tray all the way.

301266A

-WOL

2. Remove the jammed paper and any paper that is creased or torn.

Ensure that there are no pieces of torn paper remaining in the tray.

t301267a

24. Problem Solving Clearing a Duplex Tray jam

24-8 Xerox DocuColor 2006

3. Firmly close the Duplex Tray.

301268a

Clearing Area 1 jams 24. Problem Solving

Xerox DocuColor 2006 24-9

Clearing Area 1 jams

Perform this procedure when the message Clear Jam in Area 1 is displayed

on the Control Panel.

1. Remove any jammed or torn paper or other stock from Area 1, Bypass

Tray. Ensure that there are no pieces of torn stock remaining in the tray.

301088a

2. Remove any stock loaded in the Bypass Tray.

301089a

3. In order to access a jam in the transport, pull the Bypass Tray all the

way out of the Pinter.

301090a

24. Problem Solving Clearing Area 1 jams

24-10 Xerox DocuColor 2006

4. Lift the transport cover using the handle as shown.

0301091A-WOL

5. Remove any jammed or torn paper as shown below. Ensure that there

are no pieces of torn paper remaining in the transport.

0301092A -WOL

6. Close the transport cover.

030

093B

WOL

Clearing Area 1 jams 24. Problem Solving

Xerox DocuColor 2006 24-11

7. Close the Bypass Tray transport.

0301084A-W O L

8. Reload the Bypass Tray with the desired stock and ensure that the width

guide is adjusted to the size of the stock.

0301095A-WOL

24. Problem Solving Clearing Area 1 jams

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Clearing Area 2 jams 24. Problem Solving

Xerox DocuColor 2006 24-13

Clearing Area 2 jams

Perform this procedure when the message Clear Jam in Area 2 is displayed

on the Control Panel.

1. Lower the Area 2 access cover.

301096

2. Remove any jammed or torn stock from Area 2. Ensure that there are

no pieces of torn stock remaining in the area.

301097

3. Close the access cover.

301082

24. Problem Solving Clearing Area 2 jams

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Clearing Area 3 jams 24. Problem Solving

Xerox DocuColor 2006 24-15

Clearing Area 3 jams

Perform this procedure when the message Clear Jam in Area 3 is displayed

on the Control Panel.

1. Open the Area 3 access door.

301099

2. Remove any jammed or torn paper as shown below. Ensure that there

are no pieces of torn paper remaining in the feed area.

301100

3. Close the access door.

WOL

24. Problem Solving Clearing Area 3 jams

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Clearing Area 4 jams 24. Problem Solving

Xerox DocuColor 2006 24-17

Clearing Area 4 jams

Perform this procedure when the message Clear Jam in Area 4 is displayed

on the Control Panel.

1. Open the Area 4 cover.

301201

2. Remove the jammed paper. If the paper is torn ensure that there are no

pieces of torn paper remaining in the Printer.

301103

3. Close the Top Left-hand Cover.

301104

24. Problem Solving Clearing Area 4 jams

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Clearing Area 5 jams 24. Problem Solving

Xerox DocuColor 2006 24-19

Clearing Area 5 jams

Perform one of the following procedures when the message Clear Jam in

Area 5 is displayed on the Control Panel.

• If you do not have the Duplex Tray option installed perform the Clearing

the Fuser Area procedure below.

• If you have the Duplex Tray option installed, go to the Clearing the

Upper Inverter procedure.

Clearing the Fuser Area

1. In order to access Area 5, pull open the Fuser Area access cover.

301105a

WARNING

The Fuser may be hot. Use care when reaching into the Fuser area.

2. To release any paper, lift the green lever as shown, and gently pull the

paper in the direction of the arrow.

301106a

24. Problem Solving Clearing Area 5 jams

24-20 Xerox DocuColor 2006

3. If the paper is not visible, turn the green knob in the direction shown.

0301107

WOL

301107a

4. Ensure that there are no pieces of torn paper remaining in the Fuser

Area.

5. Return the green handle to the original position.

030

1257A

WOL

301257a

Firmly close the Fuser Area.

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