Xerox ApeosPort-IV C4430, DocuCentre-IV C4430 Administrator Guide

ApeosPort-IV C4430
DocuCentre-IV C4430

Administrator Guide

SD Logo is a trademark of SD-3C, LLC.

Microsoft, Windows, Windows NT, Windows Server, Windows Vista, Microsoft Network, and Internet
Explorer are trademarks or registered trademarks of Microsoft Corporation in the U.S. and other
countries.

Novell, NetWare, and NDS are a registered trademark of Novell, Inc. in the United States and other
countries.

Adobe, Acrobat, PostScript, and Adobe PostScript 3 are trademarks of Adobe Systems Incorporated.

AppleTalk, EtherTalk, Macintosh, and Mac OS are registered trademarks of Apple Inc.

PCL, HP-GL, and HP-GL/2 are registered trademarks of Hewlett-Packard Corporation.

ThinPrint is a registered trademark of ThinPrint GmbH in Germany and other countries.

Unicode is a registered trademark of Unicode, Inc.

All product/brand names are trademarks or registered trademarks of the respective holders.

Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

For information on license, refer to About License in the User Guide.

In this manual, safety instructions are preceded by the symbol .
Always read and follow the instructions before performing the required procedures.

The data saved in the hard disk of the machine may be lost if there is any problem in the hard disk.
Fuji Xerox is not responsible for any direct and indirect damages arising from or caused by such data
loss.

Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or
computer hacking.

Important

1. This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not
be copied or modified in whole or part, without the written consent of the publisher.

2. Parts of this manual are subject to change without prior notice.

3. We welcome any comments on ambiguities, errors, omissions, or missing pages.

4. Never attempt any procedure on the machine that is not specifically described in this manual.
Unauthorized operation can cause faults or accidents. Fuji Xerox is not liable for any problems
resulting from unauthorized operation of the equipment.

An export of this product is strictly controlled in accordance with Laws concerning Foreign
Exchange and Foreign Trade of Japan and/or the export control regulations of the United States.

XEROX, the sphere of connectivity design, PDF Bridge, ContentsBridge, ApeosWare, CentreWare,
and DocuShare are trademarks or registered trademarks of Xerox Corporation in the U.S. or Fuji
Xerox Co., Ltd. DocuWorks is a trademark of Fuji Xerox Co., Ltd.

Table of Contents

Table of Contents ........................................................................................................ 3

1 Before Using the Machine ...................................................................................... 13

Preface ...................................................................................................................... 14

Types of Manuals ...................................................................................................... 15

Using This Guide ....................................................................................................... 16

Organization of This Guide ................................................................................... 16

Conventions .......................................................................................................... 17

Interface Cables ........................................................................................................ 19

Using the USB Interface ....................................................................................... 19

Using the Ethernet Interface ................................................................................. 19

Energy Saver Mode ................................................................................................... 21

Changing the Interval for Entering Energy Saver Mode ....................................... 21

Customizing the Control Panel .................................................................................. 24

Changing the Screen Default ................................................................................ 24

Setting the Screen After Auto Clear...................................................................... 25

Customizing the Button Layout ............................................................................. 26

Assigning Services to Custom Buttons ................................................................. 30

Adjusting Screen Brightness ................................................................................. 31

Table of Contents

Entering Text ............................................................................................................. 32

2 Paper and Other Media ........................................................................................... 33

Paper Types .............................................................................................................. 34

Loadable Quantity and Weight for Supported Paper ............................................ 34

Supported Paper Type .......................................................................................... 35

Loading Paper ........................................................................................................... 41

Loading Paper in Trays 1 to 4............................................................................... 41

Loading an Envelope in Trays 1 to 4 .................................................................... 43

Loading Paper in Tray 5 (MSI).............................................................................. 45

Loading an Envelope in Tray 5 (MSI) ................................................................... 46

Changing the Paper Settings..................................................................................... 49

3 Maintenance ............................................................................................................. 53

Replacing Consumables............................................................................................ 54

Replacing Toner Cartridges .................................................................................. 56

Replacing Waste Toner Container ........................................................................ 58

Replacing Drum Cartridges R1, R2, R3, or R4 ..................................................... 60

Replacing Staple Cartridge (for Finisher- AB1)..................................................... 65

Replacing Fusing Unit........................................................................................... 66

Replacing Transfer Belt Unit ................................................................................. 68

Replacing Transfer Roller ..................................................................................... 73

Replacing Separator Rollers ................................................................................. 74

3

Cleaning the Machine.................................................................................................79

Cleaning the Exterior .............................................................................................79

Cleaning the Interior (Laser Scanners) ..................................................................79

Cleaning the Conductivity Temperature Depth (CTD) Sensor...............................81

Cleaning the Touch Screen ...................................................................................84

Cleaning the Document Cover and Document Glass ............................................85

Cleaning the White Chute and Constant Velocity Transport Glass .......................85

Cleaning the Document Feeder Rollers.................................................................86

Executing Calibration .................................................................................................87

Adjusting Color Registration.......................................................................................90

Auto Color Registration..........................................................................................90

Side Color Registration ..........................................................................................91

Printing a Report/List ..................................................................................................93

Deleting a Private Charge Print Job with an Invalid User ID ......................................94

Setting Restore Tool...................................................................................................95

4 Machine Status .........................................................................................................97

Overview of Machine Status.......................................................................................98

Machine Information ...................................................................................................99

General Information ...............................................................................................99

Paper Tray Status................................................................................................101

Print Reports........................................................................................................101

Automatically Printed Reports/Lists .....................................................................109

Overwrite Hard Disk.............................................................................................110

Print Mode ...........................................................................................................110

Fax Receiving Mode ............................................................................................113

Faults........................................................................................................................114

Supplies....................................................................................................................115

Billing Information .....................................................................................................116

Billing Information ................................................................................................116

User Account Billing Information..........................................................................117

5 Tools........................................................................................................................119

System Settings Procedure......................................................................................120

Step 1 Entering System Administration Mode .....................................................120

Step 2 Entering the System Administrator User ID and Passcode ......................120

Step 3 Selecting [Tools] .......................................................................................121

Step 4 Selecting a Setting Item on the [Tools] Screen ........................................121

Step 5 Setting a Feature ......................................................................................123

Step 6 Exiting System Administration Mode........................................................123

Tools Menu List ........................................................................................................124

Common Service Settings ........................................................................................138

Machine Clock/Timers .........................................................................................138

Audio Tones.........................................................................................................141

4

Table of Contents

Screen/Button Settings ....................................................................................... 142

Paper Tray Settings ............................................................................................ 144

Image Quality Adjustment ................................................................................... 147

Reports ............................................................................................................... 148

Maintenance ....................................................................................................... 149

Watermark .......................................................................................................... 151

Force Annotation................................................................................................. 153

Print Universal Unique ID (ApeosPort Series Models Only) ............................... 154

Notify Job Completion by E-mail......................................................................... 155

Other Settings ..................................................................................................... 155

Copy Service Settings ............................................................................................. 162

Copy Tab - Features Allocation .......................................................................... 162

Preset Buttons .................................................................................................... 163

Copy Defaults ..................................................................................................... 163

Copy Control ....................................................................................................... 168

Original Size Defaults ......................................................................................... 170

Reduce / Enlarge Presets ................................................................................... 170

Custom Colors .................................................................................................... 170

Annotations - Create Comments......................................................................... 171

Connectivity & Network Setup ................................................................................. 172

Port Settings ....................................................................................................... 172

Protocol Settings................................................................................................. 176

Machine's E-mail Address/Host Name................................................................ 179

Proxy Server Settings (ApeosPort Series Models Only) ..................................... 179

EP Proxy Server Setup ....................................................................................... 180

Outgoing/Incoming E-mail Settings..................................................................... 181

Remote Authentication / Directory Service ......................................................... 183

Security Settings ................................................................................................. 187

Other Settings ..................................................................................................... 191

Print Service Settings .............................................................................................. 192

Allocate Memory ................................................................................................. 192

Delete Form ........................................................................................................ 194

Other Settings ..................................................................................................... 194

Scan Service Settings ............................................................................................. 199

First Tab.............................................................................................................. 199

Scan Defaults...................................................................................................... 200

Scan to PC Defaults............................................................................................ 202

Original Size Defaults ......................................................................................... 202

Output Size Defaults ........................................................................................... 203

Reduce / Enlarge Presets ................................................................................... 203

Other Settings ..................................................................................................... 203

Fax Service Settings................................................................................................ 206

Screen Defaults .................................................................................................. 206

Fax Defaults........................................................................................................ 207

Fax Control ......................................................................................................... 208

5

Fax Received Options .........................................................................................212

Reduce / Enlarge Presets....................................................................................213

Original Size Defaults ..........................................................................................213

Local Terminal Information ..................................................................................213

Internet Fax Control .............................................................................................214

E-mail/Internet Fax Service Settings ........................................................................217

E-mail Control ......................................................................................................217

Folder Service Settings ............................................................................................220

Job Flow Service Settings (ApeosPort Series Models Only)....................................221

Media Print Service Settings ....................................................................................222

Stored File Settings ..................................................................................................223

Web Applications Service Setup (ApeosPort Series Models Only) ..........................225

Server Setup........................................................................................................225

Other Settings......................................................................................................227

Web Browser Setup (ApeosPort Series Models Only) .............................................228

Setup ........................................................................................................................230

Create Folder.......................................................................................................230

Stored Programming............................................................................................232

Create Job Flow Sheet ........................................................................................232

Create Job Flow Sheet Keyword .........................................................................240

Add Address Book Entry......................................................................................240

Create Fax Group Recipients ..............................................................................246

Add Fax Comment...............................................................................................247

Paper Tray Attributes ...........................................................................................247

Accounting................................................................................................................248

Create / View User Accounts ...............................................................................248

View Account .......................................................................................................251

Reset User Accounts ...........................................................................................251

System Administrator's Meter (Copy Jobs)..........................................................252

Accounting Type ..................................................................................................252

Accounting Login Screen Settings .......................................................................253

Fax Billing Data....................................................................................................254

Accounting / Billing Device Settings ....................................................................255

Authentication / Security Settings.............................................................................257

System Administrator Settings.............................................................................257

Authentication ......................................................................................................258

Allow User to Disable Active Settings..................................................................264

Job Status Default ...............................................................................................265

Overwrite Hard Disk.............................................................................................265

6 CentreWare Internet Services Settings ................................................................267

Installation of CentreWare Internet Services ............................................................268

Preparations ........................................................................................................268

Configuration on the Machine..............................................................................268

6

Table of Contents

Starting CentreWare Internet Services.................................................................... 270

Configuring Machine Settings Using CentreWare Internet Services ....................... 271

7 Printer Environment Settings ............................................................................... 275

Print Overview ......................................................................................................... 276

Installation When Using USB Port........................................................................... 279

Step 1 Preparations ............................................................................................ 279

Step 2 Configuration on the Machine.................................................................. 279

Step 3 Configuration on the Computer ............................................................... 280

CentreWare Internet Services Setting Items....................................................... 280

Installation When Using TCP/IP (LPD/Port 9100) ................................................... 281

Step 1 Preparations ............................................................................................ 281

Step 2 Configuration on the Machine.................................................................. 281

Step 3 Configuration on the Computer ............................................................... 282

CentreWare Internet Services Setting Items....................................................... 283

Installation When Using NetWare............................................................................ 284

Step 1 Preparations ............................................................................................ 284

Step 2 Configuration on the Machine.................................................................. 284

Step 3 Configuration on the Computer ............................................................... 286

CentreWare Internet Services Setting Items....................................................... 286

Installation When Using Microsoft Network (SMB) .................................................. 287

Step 1 Preparations ............................................................................................ 287

Step 2 Configuration on the Machine.................................................................. 287

Step 3 Configuration on the Computer ............................................................... 288

CentreWare Internet Services Setting Items....................................................... 288

Installation When Using Internet Printing Protocol (IPP) ......................................... 289

Step 1 Preparations ............................................................................................ 289

Step 2 Configuration on the Machine.................................................................. 289

Step 3 Configuration on the Computer ............................................................... 290

CentreWare Internet Services Setting Items....................................................... 290

Installation When Using EtherTalk .......................................................................... 291

Step 1 Preparations ............................................................................................ 291

Step 2 Configuration on the Machine.................................................................. 291

Step 3 Configuration on the Computer ............................................................... 292

CentreWare Internet Services Setting Items....................................................... 292

8 E-mail Environment Settings................................................................................ 293

E-mail Overview ...................................................................................................... 294

Preparations ............................................................................................................ 296

Installation Procedures ............................................................................................ 298

Step 1 Enabling Port and Setting up TCP/IP ...................................................... 298

Step 2 Configuring E-mail Environment.............................................................. 299

CentreWare Internet Services Setting Items....................................................... 300

7

9 Scanner Environment Settings .............................................................................301

Scan Service Overview ............................................................................................302

Configuration of Store to Folder ...............................................................................304

Step 1 Enabling Port and Setting up TCP/IP .......................................................304

Step 2 Registering a Folder .................................................................................305

Step 3 Configuring a Computer ...........................................................................305

Configuration of Scan to PC .....................................................................................306

Step 1 Preparations .............................................................................................306

Step 2 Enabling Port and Setting up TCP/IP .......................................................307

Step 3 Configuration on the Computer ................................................................308

Configuration of Store to USB ..................................................................................309

Step 1 Available USB Memory Devices...............................................................309

CentreWare Internet Services Setting Items .......................................................309

Configuration of Network Scanning (Job Template Scanning).................................310

Step 1 Preparations .............................................................................................310

Step 2 Enabling Ports and Setting up TCP/IP .....................................................310

Step 3 Configuring the SNMP Port ......................................................................311

Step 4 Configuration on the Computer ................................................................312

Configuration of Scan to Home (ApeosPort Series Models Only)............................313

Step 1 Preparations .............................................................................................313

Step 2 Enabling SMB Port and Setting up TCP/IP ..............................................313

Step 3 Configuring Remote Authentication..........................................................314

Step 4 Configuring Scan to Home .......................................................................315

Step 5 Configuration on the Computer ................................................................317

Configuration of Job Flow Sheets ............................................................................318

Step 1 Enabling Ports and Setting up TCP/IP .....................................................318

Step 2 Configuring the SNMP Port ......................................................................319

Step 3 Configuration on the Computer ................................................................319

Configuration of Store & Send Link ..........................................................................320

Step 1 Configuring E-mail ....................................................................................320

Step 2 Enabling Authentication............................................................................320

Step 3 Other Settings ..........................................................................................320

CentreWare Internet Services Setting Items .......................................................321

10 Using the Internet Fax Service ..............................................................................323

Internet Fax Overview ..............................................................................................324

Preparations .............................................................................................................324

System Requirements for the Machine................................................................324

E-Mail Environment .............................................................................................324

Installation Procedures .............................................................................................326

Step 1 Enabling Port and Setting up TCP/IP .......................................................326

Step 2 Configuring E-mail Environment...............................................................327

Step 3 Testing the Internet Fax ...........................................................................328

8

Table of Contents

11 Using the Server Fax Service ............................................................................... 329

Server Fax Overview ............................................................................................... 330

Preparations ............................................................................................................ 330

System Requirements for the Machine............................................................... 330

Installation Procedure .............................................................................................. 331

Installation Overview ........................................................................................... 331

Step 1 Fax Settings............................................................................................. 331

Step 2 Setting the Server Fax Feature ............................................................... 332

12 Encryption and Digital Signature Settings.......................................................... 335

Encryption and Digital Signature Overview ............................................................. 336

Types of Certificate ............................................................................................. 336

Encryption Features for Communication............................................................. 336

Encryption and Digital-Signature Features for Scan Files .................................. 337

Configuration of HTTP Communications Encryption ............................................... 338

Installation Overview ........................................................................................... 338

Step1 Configuration on the Machine................................................................... 338

Step2 Configuration on the Computer ................................................................ 339

Configuration of Encryption using IPSec ................................................................. 340

Installation Overview ........................................................................................... 340

Step1 Import and Configuration of a Certificate .................................................. 340

Step2 Configuration on the Machine (Configuration of IPSec) ........................... 341

Step3 Configuration on the Computer ................................................................ 342

Configuration of E-mail Encryption/Digital Signature............................................... 343

Installation Overview ........................................................................................... 343

Step1 Configuration on the Machine................................................................... 343

Step2 Configuration on Sender and Recipient.................................................... 345

Configuration of PDF / DocuWorks / XPS Signature

(ApeosPort Series Models Only) ......................................................................... 348

Installation Overview ........................................................................................... 348

Step1 Configuration on the Machine................................................................... 348

Step2 Configuration on the Computer ................................................................ 350

13 Authentication and Accounting Features ........................................................... 351

Overview of Authentication and Accounting Feature............................................... 352

Overview of Authentication Feature.................................................................... 352

Overview of Accounting Feature......................................................................... 353

Authentication .......................................................................................................... 354

User Types Managed by Authentication Feature................................................ 354

User Roles and Authorization Groups ................................................................ 355

Types of Authentication ...................................................................................... 356

Types of Account Administration ........................................................................ 357

Authentication and Accounting Relationship....................................................... 358

Services Controlled by Authentication..................................................................... 359

Overview ............................................................................................................. 359

9

Services Restricted by User ID Authentication ....................................................359

Services Restricted by the Combined Use of Smart Card Authentication .................

and User ID Authentication ..................................................................................362

Authentication for Job Flow Sheets and Folders ......................................................365

Overview..............................................................................................................365

When the Authentication Feature is Disabled......................................................367

When the Authentication Feature is Enabled ......................................................370

Jobs Manageable by Account Administration ..........................................................373

Configuration for Authentication ...............................................................................376

Installation Overview............................................................................................376

Enabling Authentication .......................................................................................376

Changing the Default Authorization Group Settings ............................................379

Creating an Authorization Group .........................................................................379

Configuration for IC Card Reader (Optional)............................................................381

Step 1 Preparations .............................................................................................381

Step 2 Logout Method Using the Smart Card......................................................381

Step 3 Registering Smart Card Information.........................................................382

Configuration for Account Administration .................................................................383

Step 1 Selecting an Accounting Type..................................................................383

Step 2 Registering User Information....................................................................383

User Authentication Operations ..............................................................................385

Authenticating Login Users ..................................................................................385

Changing Passcode.............................................................................................386

14 Problem Solving ....................................................................................................387

Troubleshooting........................................................................................................388

Machine Trouble.......................................................................................................389

Image Quality Trouble ..............................................................................................394

Trouble during Copying ............................................................................................400

Unable to Copy ....................................................................................................400

The Copy Result is Not What was Expected .......................................................401

Trouble during Printing .............................................................................................404

Unable to Print .....................................................................................................404

The Print Result is Not What was Expected ........................................................405

Trouble during Faxing ..............................................................................................407

Sending Problems ...............................................................................................407

Receiving Problems .............................................................................................409

10

Trouble during Scanning ..........................................................................................411

Unable to Scan with the Machine ........................................................................411

Unable to Import Scanned Documents to the Computer .....................................412

Unable to Send a Scanned Document over the Network (FTP/SMB) .................413

Unable to Send E-mail.........................................................................................414

The Image is not What was Expected .................................................................414

Network-related Problems ........................................................................................416

Table of Contents

When using SMB ................................................................................................ 416

When using NetWare .......................................................................................... 418

When using TCP/IP ............................................................................................ 422

When using EtherTalk......................................................................................... 423

CentreWare Internet Services Problems ............................................................ 424

E-mail Features Problems .................................................................................. 425

Internet/Intranet Connection Problems ............................................................... 425

IPv4 and IPv6 Connection Problems .................................................................. 427

Media Print - Text Trouble ....................................................................................... 430

Media Print - Photos Trouble................................................................................... 431

Error Code ............................................................................................................... 432

Other Errors ........................................................................................................ 507

Paper Jams ............................................................................................................. 508

Paper Jams in Trays 1 to 4 ................................................................................. 509

Paper Jams in Tray 5 (MSI) ................................................................................ 510

Paper Jams in Fusing Unit .................................................................................. 512

Paper Jams in Duplex Module ............................................................................ 513

Paper Jams in Finisher-AB1 ............................................................................... 515

Paper Jams in H Transport Unit.......................................................................... 516

Document Jams....................................................................................................... 517

Stapler Faults .......................................................................................................... 519

Staple Jams in Staple Cartridge (For Finisher-AB1)........................................... 520

15 Appendix ................................................................................................................ 523

Specifications .......................................................................................................... 524

Printable Area.......................................................................................................... 532

Standard Printable Area...................................................................................... 532

Extended Printable Area ..................................................................................... 532

Internal Fonts........................................................................................................... 533

Optional Components .............................................................................................. 535

ESC/P-K Emulation ................................................................................................. 537

Emulation ............................................................................................................ 537

Fonts ................................................................................................................... 538

Output Feature.................................................................................................... 538

ESC/P-K Emulation Print Features ..................................................................... 538

ESC/P-K Emulation Settings............................................................................... 539

Magnification Table ............................................................................................. 546

Paper Size and Number of Printable Characters ................................................ 550

PDF Direct Print....................................................................................................... 552

PDF Direct Print Settings .................................................................................... 552

DocuWorks Direct Print ........................................................................................... 554

DocuWorks Direct Print Settings......................................................................... 554

PCL Emulation......................................................................................................... 556

11

Emulation.............................................................................................................556

Fonts....................................................................................................................557

Output Feature.....................................................................................................558

PCL Emulation Settings.......................................................................................559

HP-GL2 Emulation ...................................................................................................563

Emulation.............................................................................................................563

Fonts....................................................................................................................563

Output Feature.....................................................................................................564

Factory Default Settings ......................................................................................564

HP-GL/2 Emulation Settings ................................................................................565

Hard Clip Area .....................................................................................................571

Printable Area ......................................................................................................572

Auto Layout..........................................................................................................573

Notes and Restrictions .............................................................................................580

Notes and Restrictions on the Use of the Machine..............................................580

Notes and Restrictions on the Use of the Copy Feature .....................................582

Notes and Restrictions on the Use of the Print Feature ......................................583

Notes and Restrictions on the Use of the Scan Features....................................585

Notes and Restrictions on the Use of the Fax Feature........................................589

Notes and Restrictions on the Use of the E-mail/Internet Fax Feature ...............590

Notes and Restrictions when Connecting with Internet Service Provider ............594

Notes and Restrictions on the Interrupt Mode .....................................................596

Notes and Restrictions on Folders.......................................................................597

Notes and Restrictions when Connecting to Internet or Intranet .........................597

Notes and Restrictions when Operating from Computers ...................................598

Notes and Restrictions on Job Flows ..................................................................599

Notes and Restrictions on the Security Features ................................................600

Notes and Restrictions on the Authentication and Accounting ............................600

Notes and Restrictions for Using SMB ................................................................601

Notes and Restrictions for Using TCP/IP.............................................................603

Notes and Restrictions for Using EtherTalk.........................................................604

Notes and Restrictions for Using Bonjour ............................................................605

Notes and Restrictions for IPv6 Connection ........................................................605

Notes and Restrictions for Print E-mail................................................................607

12

Using the Telephone ................................................................................................608

Placing a Call.......................................................................................................608

Activity Report ..........................................................................................................610

Installing the HDD Extension Kit (Optional)..............................................................612

Glossary ...................................................................................................................614

EP System................................................................................................................616

Index...............................................................................................................................617

1 Before Using the Machine

This chapter describes the organization of this guide and conventions used in
this guide.

z

Preface .......................................................................................................14

z

Types of Manuals .......................................................................................15

z

Using This Guide ........................................................................................16

z

Interface Cables.......................................................................................... 19

z

Energy Saver Mode .................................................................................... 21

z

Customizing the Control Panel ...................................................................24

z

Entering Text .............................................................................................. 32

1 Before Using the Machine

Preface

Before Using the Machine

1

Thank you for selecting this machine (hereafter referred to as “the machine”).
This guide is intended for system administrators, and provides maintenance

information such as how to replace consumables, how to configure network, and
troubleshooting procedures.

The guide assumes that you are familiar with a personal computer and that are
knowledgeable of computer networks. When you need additional information, refer to
the manuals provided with the personal computer, operating system, and network
products.

After reading this guide, be sure to keep it handy for quick reference. It will be useful in
case you forget how to perform operations or if a problem occurs with the machine.

For more information on how to copy, print, scan, and fax, refer to the User Guide. For
information about optional components for the Print feature, refer to the guide provided
with each optional component.

14

Warning:

This equipment will be inoperable when mains power fails.

Types of Manuals

Types of Manuals

The following guides are provided with the machine.

Accompanying Manuals

User Guide (Document CD-ROM)

The guide describes all the necessary steps for copy, print, scan, and fax.

Administrator Guide (this guide) (Document CD-ROM)

The guide is intended for system administrators, and describes how to configure
network and how to solve problems that may occur with the machine. This guide also
describes daily maintenance and the system settings procedures.

Quick Reference Guide (Booklet)

The guide describes the basic operations of the machine, as well as daily management
and maintenance.

Manual (HTML)

The manual describes installation and configuration procedures for print drivers and
the printer environment. This manual is included in the Driver CD Kit.

Print Driver Help

The help describes the Print features and operations.

Before Using the Machine

1

CentreWare Internet Services Help

The help describes how to change various settings of the machine using a Web
browser, and how to import scanned data to a computer from the machine.

Guides for Optional Components

Optional components are available for the machine. Some of them come with user
guides. The guides for optional components describe all the necessary steps for using
the optional components and for installing the software.

15

1 Before Using the Machine

Using This Guide

Before Using the Machine

This guide is intended for system administrators, and provides maintenance
information such as how to replace consumables, how to configure network, and
troubleshooting procedures.

Organization of This Guide

This guide consists of the following chapters.

1 Before Using the Machine

Describes the organization of this guide and conventions.

1

2 Paper and Other Media

Describes the types of paper and other media that you can use on the machine and
how to load media in a tray.

3 Maintenance

Describes how to replace consumables and to clean the machine.

4 Machine Status

Describes how to check the faults that occurred on the machine and to print various
reports/lists.

5 Tools

Describes the procedures to set up the system.

6 CentreWare Internet Services Settings

Describes how to use CentreWare Internet Services.

7 Printer Environment Settings

Describes the settings to use the Print feature on the machine.

8 E-mail Environment Settings

Describes the settings to use various services via e-mail on the machine.

9 Scanner Environment Settings

Describes the settings to use the Scan services on the machine.

10 Using the Internet Fax Service

Describes the settings to use the services via the Internet Fax service on the machine.

11 Using the Server Fax Service

Describes the how to use the Server Fax service on the machine.

12 Encryption and Digital Signature Settings

Describes how to configure the machine to use the Encryption and the Digital Signature
features with your communications and documents.

16

13 Authentication and Accounting Features

The machine has the Authentication feature to restrict the availability of services for
each feature and the Accounting feature to manage the use of each feature based on
the Login Type selected.

14 Problem Solving

Describes troubleshooting procedures to solve the problems with the machine.

15 Appendix

Describes the specifications of the machine, optional accessories, and cautions/
restrictions.

Conventions

Using This Guide

Before Using the Machine

z

The screen shots and illustrations used in this guide vary depending on the machine
configuration and optional components installed. Some of the items in the screen
shots may not be displayed or available depending on your machine configuration.

z

The procedures in this guide may vary depending on the driver and utility software
being used due to the upgrades.

z

In this document, "Computer" refers to a personal computer or workstation.

z

The following terms are used in this guide:

Important : Important information that you should read.

Note : Additional information on operations or features.

z

The following symbols are used in this guide:

" " : • A cross-reference included in this guide.

• Names of CD-ROM, features, and touch screen messages
and input text.

[ ] : • Folders, files, applications, button or menu names displayed

on the touch screen.

• Names of menus, commands, windows, or dialog boxes
displayed on the computer screen and their buttons and
menu names.

< > button : Hardware buttons on the control panel.

1

< > key : Keys on the keyboard of the computer.

> : • Path to a certain item within a procedure on the control panel.

For example: When you see the procedure "select [Tools] >
[Setup] > [Create Folder]", this means that you need to select
[Tools], select [Setup], and then select [Create Folder].

• Path to a certain item within a procedure on a computer.
For example: When you see the procedure "to search for files
and folders, click [Start] > [Search] > [For Files or Folders]",
this means that you need to click [Start], click [Search], and
then click [For Files or Folders] to search for files and folders.

• Cross-reference
For example: "Refer to "5 Tools" > "Common Service
Settings" > "Audio Tone" in the Administrator Guide."
The sentence above means that you need to refer to the
section "Audio Tone", which can be found under "Common

17

1 Before Using the Machine

Before Using the Machine

Service Settings" in chapter 5 Tools of the Administrator
Guide.

z

Orientation of documents or paper is described in this guide as follows:

, ,Long Edge Feed (LEF): Loading the document or paper in portrait orientation

when viewed from the front of the machine.

, ,Short Edge Feed (SEF): Loading the document or paper in landscape

orientation when viewed from the front of the machine.

1

LEF Orientation

Paper feed direction

SEF Orientation

Paper feed direction

18

Interface Cables

Interface Cables

When connecting the machine directly to a computer, use the USB interface. When
connecting the machine to a network, use the Ethernet interface.

Using the USB Interface

The USB interface of the machine supports USB 2.0.
This section describes the installation procedures for the USB interface.

1 Press the power switch to the [ ] position to switch off the power.

2 Make sure that the touch screen is blank and the <Energy Saver> button does not

light up.

3 Press the main power switch to the [ ] position to switch off the main power.

4 Connect a USB cable to the USB 2.0

interface connector.

Before Using the Machine

1

5 Connect the other end of the USB cable to the computer.

6 Press the main power switch to the [ | ] position to switch on the main power.

7 Press the power switch to the [ | ] position to switch on the power.

8 Restart the computer.

For more information on setting items, refer to "Printer Environment Settings" (P.275).

Using the Ethernet Interface

The Ethernet interface of the machine supports the following three types.

z

1000BASE-T

z

100BASE-TX

z

10BASE-T

This section describes the installation procedures for the Ethernet interface.

1 Press the power switch to the [ ] position to switch off the power.

2 Make sure that the touch screen is blank and the <Energy Saver> button does not

light up.

3 Press the main power switch to the [ ] position to switch off the main power.

19

1 Before Using the Machine

4 Connect a network cable to the Ethernet interface connector.

Before Using the Machine

5 Press the main power switch to the [ | ] position to switch on the main power.

Note • Always use the correct network cable with your network connection. When you replace the

cable, contact our Customer Support Center.

1

6 Press the power switch to the [ | ] position to switch on the power.

For more information on setting items, refer to "Printer Environment Settings" (P.275).

20

Energy Saver Mode

Energy Saver Mode

The machine is equipped with the Energy Saver mode that reduces the power
consumption by saving the electricity to the machine when no copy or print data is
received for a specified time.

The Energy Saver has two modes: the Low Power mode and the Sleep mode.
When you press the <Energy Saver> button or do not use the machine for a specified

period of time, the machine enters the Low Power mode.
When time exceeds the time specified in the Low Power mode, the machine then
enters the Sleep mode.

It extinguishes the touch screen and lights up the <Energy Saver> button on the control
panel. To activate the machine, press the <Energy Saver> button.

Pressing the <Energy Saver> button extinguishes the light and deactivates the Energy
Saver mode.

Note • When the following device is connected to the machine and a user operates the device, the

Low Power mode can be deactivated without pressing the <Energy Saver> button. If the
machine is in the Sleep mode, however, the Sleep mode will not be deactivated by the
following operation. Set the time long to elapse until the machine enters the Sleep mode
from the Low Power mode. For information on how to change the interval to enter the Low
Power mode and Sleep mode, refer to "Changing the Interval for Entering Energy Saver
Mode" (P.21).

- Touch the card to IC Card Reader (optional)

• When the machine is in the Authentication mode, the Authentication mode is exited once the

machine enters the Low Power mode.

Low Power Mode

Before Using the Machine

1

The Low Power mode reduces the power to the control panel and the fusing unit.

Note • While the machine is in the Low Power mode, the power supply to the fusing unit is also

reduced.

Sleep Mode

The Sleep mode reduces the power to the machine even more than the Low Power
mode.

It takes longer time than the Low Power mode to deactivate the Sleep mode and enable
to use the machine.

Changing the Interval for Entering Energy Saver Mode

This section describes the procedures for setting the Energy Saver mode.
To activate the Energy Saver, set the time to elapse until the machine enters the Low

Power mode as well as the time to elapse until the machine enters the Sleep mode.

Note • You can set the time to elapse until the machine enters the Low Power mode and the Sleep

mode from 1 to 240 minutes in 1 minute increments.

21

1 Before Using the Machine

1 Press the <Log In/Out> button.

Before Using the Machine

2 Enter the system administrator's user ID with

1

3 Select [Tools] on the [Services Home]

<Log In/Out> button

the numeric keypad or the keyboard
displayed on the screen, and select [Enter].

When a passcode is required, select [Next]
and enter the system administrator's
passcode, and select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

4 Select [System Settings] > [Common

Service Settings] > [Machine Clock/Timers].

5 Select [Energy Saver Timers], and then

select [Change Settings].

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

6 Using [] and [], set the time to elapse until

the machine enters the Energy Saver mode,
in 1 minute increments.

22

Energy Saver Mode

From Last Operation to Low Power Mode

Set the time to elapse from the last operation until the machine enters the Low Power
mode.

Note • The default value for [From Last Operation to Low Power Mode] is [1] minutes. You cannot

disable the Low Power mode.

From Last Operation to Sleep Mode

Set the time to elapse from the last operation until the machine enters the Sleep mode.

Note • The default value for [From Last Operation to Sleep Mode] is [1] minutes. You must set a

longer period of time for [From Last Operation to Sleep Mode] than for [From Last Operation
to Low Power Mode].

7 Select [Save].

8 Select [Close] repeatedly until the [Tools] screen is displayed.

Before Using the Machine

9 Select [Close].

1

23

1 Before Using the Machine

Customizing the Control Panel

Before Using the Machine

You can change the services displayed on the touch screen or the features assigned
to the buttons to make best use of the machine.

This section describes how to change the screen default, the services displayed after
Auto Clear, the services displayed on the [Services Home] screen, and the services
assigned to the custom buttons, and how to adjust the screen brightness.

For information on how to change the other settings of the control panel, refer to "Screen/Button
Settings" (P.142).

Changing the Screen Default

You can change the screen displayed when the machine is turned on or the Energy

1

Saver mode is deactivated.
The [Services Home] screen is displayed by factory default.

1 Press the <Log In/Out> button.

2 Enter the system administrator's user ID with

the numeric keypad or the keyboard
displayed on the screen, and select [Enter].

When a passcode is required, select [Next]
and enter the system administrator's
passcode, and select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

3 Select [Tools] on the [Services Home]

screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

4 Select [System Settings] > [Common

Service Settings] > [Screen/Button Settings].

<Log In/Out> button

24

5 Select [Screen Default], and then select

[Change Settings].

6 Select a service you want to display.

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

7 Select [Save].

Setting the Screen After Auto Clear

Customizing the Control Panel

Before Using the Machine

1

You can select the screen to be displayed after Auto Clear from [Last Selection Screen]
or [Services Home].

For information on Auto Clear, refer to "Auto Clear" (P.139).

1 Press the <Log In/Out> button.

<Log In/Out> button

2 Enter the system administrator's user ID with

the numeric keypad or the keyboard
displayed on the screen, and select [Enter].

When a passcode is required, select [Next]
and enter the system administrator's
passcode, and select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

3 Select [Tools] on the [Services Home]

screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

25

1 Before Using the Machine

4 Select [System Settings] > [Common

Before Using the Machine

5 Select [Screen After Auto Clear], and then

1

6 Select [Last Selection Screen] or [Services

Service Settings] > [Screen/Button Settings].

select [Change Settings].

Home].

7 Select [Save].

Customizing the Button Layout

You can customize the services and the button layout displayed on the [Services
Home] screen when you press the <Services Home> button on the control panel.

Note • Services not supported by the machine will not be displayed on the screen. Grayed out

buttons cannot be used as a result of malfunctioning.

z

Copy

z

Fax / Internet Fax

z

E-mail

z

Simple Copy

z

Simple Fax

z

Scan to PC

z

Store to Folder

z

Send from Folder

z

Stored Programming

z

Network Scanning (ApeosPort series
models only)

z

Store & Send Link

Note • To use this feature, an optional

component is required.

• This service is displayed when the User
Authentication feature is used.

Service buttons

Additional feature

26

Customizing the Control Panel

z

Store to USB

z

Media Print - Text

z

Media Print - Photos

z

Job Flow Sheets (ApeosPort series models only)

z

Web Applications (ApeosPort series models only)

z

Custom Services

Note • This service is for service representative use. For more information, contact our Customer

Support Center.

z

Language

z

Screen Brightness

z

Setup

z

Calibration

z

Activity Report

z

Fax Receiving Mode

z

Print Mode

z

Lockout Printer/Release Printer

Note • [Lockout Printer]/[Release Printer] is not displayed by default. To display this feature, select

[Allow User to Lock Out] in [Printer Lockout] under [Tools] > [System Settings] > [Common
Service Settings] > [Machine Clock/Timers], and then assign the feature to a button on the
[Services Home - Additional Features] screen.

Before Using the Machine

1

Services Home

You can select service buttons, which are displayed on the [Services Home] screen.
If you select [(Not Assigned)], the position of the selected button becomes blank.

1 Press the <Log In/Out> button.

2 Enter the system administrator's user ID with

the numeric keypad or the keyboard
displayed on the screen, and select [Enter].

When a passcode is required, select [Next]
and enter the system administrator's
passcode, and select [Enter].

Note • The default user ID is "11111".

<Log In/Out> button

• The default passcode is "x-admin".

27

1 Before Using the Machine

3 Select [Tools] on the [Services Home]

Before Using the Machine

4 Select [System Settings] > [Common

1

5 Select [Services Home], and then select

screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

Service Settings] > [Screen/Button Settings].

[Change Settings].

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

6 Select the position you want to assign a

service.

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

• The layout of the buttons in this screen
corresponds to the layout of those on the
[Services Home] screen.

7 Select a service you want to display on the

[Services Home] screen.

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

• You cannot assign the same feature to
more than one button.

8 Select [Save].

9 Select [Save].

Services Home - Additional Features

You can select additional feature buttons, which are displayed on the [Services Home]
screen.

If you select [(Not Assigned)], the position of the selected button becomes blank.
You cannot assign [Setup] to [(Not Assigned)]. If you do not want to display the

[Setup] button, select the [Show this in Admin mode] check box.

28

1 Press the <Log In/Out> button.

2 Enter the system administrator's user ID with

the numeric keypad or the keyboard
displayed on the screen, and select [Enter].

When a passcode is required, select [Next]
and enter the system administrator's
passcode, and select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

3 Select [Tools] on the [Services Home]

screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

Customizing the Control Panel

Before Using the Machine

<Log In/Out> button

1

4 Select [System Settings] > [Common

Service Settings] > [Screen/Button Settings].

5 Select [Services Home - Additional

Features], and then select [Change
Settings].

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

6 Select the position you want to assign an

additional feature.

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

• The layout of the buttons in this screen
corresponds to the layout of those on the
[Services Home] screen.

29

1 Before Using the Machine

7 Select a service you want to display on the

[Services Home] screen.

Before Using the Machine

Note • Select [ ] to display the previous screen

or [ ] to display the next screen.

• You cannot assign the same feature to
more than one button.

8 Select [Save].

9 Select [Save].

Assigning Services to Custom Buttons

1

You can assign services to the <Copy>, <(Not In Use)>, and <Review> buttons on the
control panel.

Assigning a service to a custom button allows you to switch to this service without
having to return to the [Services Home] screen. If you do not need to assign any service
to a custom button, select [(Not Set)].

[Copy] is assigned to the <Copy> button and [Review] is assigned to the <Review>
button at factory, while the <(Not In Use)> button has no assignment.

This section describes how to assign [Send from Folder] to the <(Not In Use)> button,
as an example.

Note • After you change the assignment, apply the labels provided with the machine. When you

assign a service for which no label is provided, use a blank label and write down the service
name with a permanent marker. The labels include the services that are not supported by
the machine.

1 Press the <Log In/Out> button.

30

<Log In/Out> button

2 Enter the system administrator's user ID with

the numeric keypad or the keyboard
displayed on the screen, and select [Enter].

When a passcode is required, select [Next]
and enter the system administrator's
passcode, and select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".