Xerox DocuCentre-IV C2263, DocuCentre-IV C2265 Administrator Guide

DocuCentre-IV C2265
DocuCentre-IV C2263

Administrator Guide

Microsoft, Windows, Windows NT, Windows Server, Windows Vista, Internet Explorer, and
Microsoft Network are trademarks or registered trademarks of Microsoft Corporation in the U.S.
and other countries.

Novell, NetWare, and NDS are a registered trademark of Novell, Inc. in the United States and other
countries.

Adobe, Acrobat, Adobe Reader, PostScript, and Adobe PostScript 3 are trademarks of Adobe
Systems Incorporated.

AppleTalk, EtherTalk, Macintosh, and Mac OS are trademarks of Apple Inc.
PCL, HP-GL, and HP-GL/2 are registered trademarks of Hewlett-Packard Corporation.
ThinPrint is a registered trademark of ThinPrint GmbH in Germany and other countries.
Unicode is a registered trademark of Unicode, Inc.
All product/brand names are trademarks or registered trademarks of the respective holders.
Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
For information on license, refer to About License in the User Guide.

In this manual, safety instructions are preceded by the symbol .
Always read and follow the instructions before performing the required procedures.

The data saved in the hard disk of the machine may be lost if there is any problem in the hard
disk. Fuji Xerox is not responsible for any direct and indirect damages arising from or caused by
such data loss.

Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or
computer hacking.

Important

1. This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may
not be copied or modified in whole or part, without the written consent of the publisher.

2. Parts of this manual are subject to change without prior notice.

3. We welcome any comments on ambiguities, errors, omissions, or missing pages.

4. Never attempt any procedure on the machine that is not specifically described in this manual.
Unauthorized operation can cause faults or accidents. Fuji Xerox is not liable for any problems
resulting from unauthorized operation of the equipment.

An export of this product is strictly controlled in accordance with Laws concerning Foreign
Exchange and Foreign Trade of Japan and/or the export control regulations of the United
States.

XEROX, the sphere of connectivity design, PDF Bridge, ContentsBridge, ApeosWare, and
CentreWare are trademarks or registered trademarks of Xerox Corporation in the U.S. or Fuji Xerox
Co., Ltd.
DocuWorks is a trademark of Fuji Xerox Co., Ltd.

Table of Contents

Table of Contents.................................................................................................................................................3

1 Before Using the Machine .................................................................................................................. 13

Preface................................................................................................................................................................... 14

Types of Manuals..............................................................................................................................................15

Using This Guide................................................................................................................................................ 16

Organization of This Guide..................................................................................................................... 16

Conventions................................................................................................................................................... 17

Interface Cables................................................................................................................................................. 19

Using the USB Interface.......................................................................................................................... 19

Using the Ethernet Interface ................................................................................................................. 19

Energy Saver Mode........................................................................................................................................... 21

Changing the Interval for Entering Energy Saver Mode............................................................. 22

Customizing the Control Panel .................................................................................................................... 24

Changing the Screen Default................................................................................................................. 24

Setting the Screen After Auto Clear ....................................................................................................25

Customizing the Button Layout ............................................................................................................ 26

Assigning Services to the Custom Buttons........................................................................................30

Adjusting Screen Brightness...................................................................................................................32

Table of Contents

Entering Text.......................................................................................................................................................33

2 Paper and Other Media........................................................................................................................ 35

Paper Types ......................................................................................................................................................... 36

Loadable Quantity and Weight for Supported Paper.................................................................. 36

Supported Paper Type...............................................................................................................................37

Loading Paper..................................................................................................................................................... 50

Loading Paper in Trays 1 to 4................................................................................................................ 50

Loading Paper in Tray 5 ........................................................................................................................... 52

Changing the Paper Size................................................................................................................................. 54

Changing the Paper Size for Trays 1 to 4.......................................................................................... 54

Changing the Paper Settings........................................................................................................................ 56

3 Maintenance............................................................................................................................................ 59

Replacing Consumables.................................................................................................................................. 60

Replacing Toner Cartridges..................................................................................................................... 62

Replacing Waste Toner Container (R5).............................................................................................. 64

Replacing Drum Cartridges R1, R2, R3, or R4................................................................................... 67

Replacing Staple Cartridge (for Finisher-A1)...................................................................................71

Replacing Staple Cartridge (for Finisher-B1) ................................................................................... 73

Replacing Staple Cartridge (for Booklet Maker Unit for Finisher-B1).................................... 74

Emptying Punch Waste Container (for Finisher-B1)..................................................................... 75

Replacing Stamp ......................................................................................................................................... 76

Replacing Fusing Unit ............................................................................................................................... 78

Replacing IBT Unit...................................................................................................................................... 79

Replacing 2nd BTR Unit............................................................................................................................ 84

3

Cleaning the Machine......................................................................................................................................88

Cleaning the Exterior..................................................................................................................................88

Cleaning the Interior (Laser Scanners) ...............................................................................................88

Cleaning the Touch Screen......................................................................................................................90

Cleaning the Document Cover and Document Glass....................................................................90

Cleaning the White Chute and Constant Velocity Transport Glass........................................91

Cleaning the Document Feeder Rollers ..............................................................................................92

Executing Calibration.......................................................................................................................................93

Printing a Report/List........................................................................................................................................97

Deleting a Private Charge Print Job with an Invalid User ID...........................................................98

Setting Restore Tool..........................................................................................................................................99

4 Machine Status..................................................................................................................................... 101

Overview of Machine Status.......................................................................................................................102

Machine Information....................................................................................................................................103

General Information ...............................................................................................................................103

Paper Tray Status .....................................................................................................................................105

Print Reports ...............................................................................................................................................105

Automatically Printed Reports/Lists..................................................................................................114

Overwrite Hard Disk.................................................................................................................................115

Print Mode...................................................................................................................................................115

Fax Receiving Mode.................................................................................................................................118

Faults....................................................................................................................................................................119

Supplies...............................................................................................................................................................120

Billing Information .........................................................................................................................................121

Billing Information...................................................................................................................................121

User Account Billing Information.......................................................................................................122

5 Tools .........................................................................................................................................................125

System Settings Procedure..........................................................................................................................126

Step 1 Entering System Administration Mode .............................................................................126

Step 2 Entering the System Administrator User ID and Passcode.......................................126

Step 3 Selecting [Tools]..........................................................................................................................127

Step 4 Selecting a Setting Item on the [Tools] Screen..............................................................127

Step 5 Setting a Feature........................................................................................................................129

Step 6 Exiting System Administration Mode.................................................................................129

Tools Menu List................................................................................................................................................130

Common Service Settings............................................................................................................................144

Machine Clock/Timers.............................................................................................................................144

Energy Saver Settings .............................................................................................................................146

Audio Tones ................................................................................................................................................147

Screen/Button Settings...........................................................................................................................149

Paper Tray Settings..................................................................................................................................151

Image Quality Adjustment...................................................................................................................155

Reports..........................................................................................................................................................157

Maintenance...............................................................................................................................................158

Watermark...................................................................................................................................................160

4

Table of Contents

Force Annotation ......................................................................................................................................162

Print Universal Unique ID......................................................................................................................164

Notify Job Completion by E-mail........................................................................................................164

Other Settings.............................................................................................................................................165

Copy Service Settings.....................................................................................................................................175

Copy Tab - Features Allocation...........................................................................................................175

Preset Buttons ............................................................................................................................................176

Copy Defaults.............................................................................................................................................176

Copy Control ...............................................................................................................................................181

Original Size Defaults..............................................................................................................................183

Reduce/Enlarge Presets..........................................................................................................................184

Custom Colors.............................................................................................................................................184

Annotations - Create Comments........................................................................................................184

Connectivity & Network Setup...................................................................................................................185

Port Settings................................................................................................................................................185

Protocol Settings .......................................................................................................................................190

Machine’s E-mail Address/Host Name..............................................................................................193

Proxy Server Settings ..............................................................................................................................194

EP Proxy Server Setup..............................................................................................................................195

SIP Settings .................................................................................................................................................196

T.38 Settings...............................................................................................................................................199

Outgoing/Incoming E-mail Settings..................................................................................................200

Remote Authentication/Directory Service......................................................................................201

Security Settings........................................................................................................................................206

Other Settings.............................................................................................................................................211

Print Service Settings .....................................................................................................................................212

Allocate Memory.......................................................................................................................................212

Delete Form.................................................................................................................................................214

Other Settings.............................................................................................................................................214

Scan Service Settings.....................................................................................................................................219

Screen Defaults..........................................................................................................................................219

Scan Defaults..............................................................................................................................................220

Scan to PC Defaults..................................................................................................................................222

Original Size Defaults..............................................................................................................................223

Output Size Defaults................................................................................................................................223

Reduce/Enlarge Presets..........................................................................................................................223

Other Settings.............................................................................................................................................224

Fax Service Settings........................................................................................................................................226

Screen Defaults..........................................................................................................................................226

Fax Defaults................................................................................................................................................227

Fax Control...................................................................................................................................................228

Fax Received Options..............................................................................................................................233

Reduce/Enlarge Presets..........................................................................................................................234

Original Size Defaults..............................................................................................................................234

Local Terminal Information..................................................................................................................234

Internet Fax Control................................................................................................................................236

E-mail/Internet Fax Service Settings .......................................................................................................239

E-mail Control.............................................................................................................................................239

5

Address Book Settings...................................................................................................................................242

Folder Service Settings..................................................................................................................................243

Job Flow Service Settings.............................................................................................................................244

Media Print Service Settings.......................................................................................................................245

Stored File Settings ........................................................................................................................................246

Web Browser Setup........................................................................................................................................248

Setup ....................................................................................................................................................................250

Create Folder..............................................................................................................................................250

Stored Programming...............................................................................................................................252

Create Job Flow Sheet ............................................................................................................................252

Create Job Flow Sheet Keyword .........................................................................................................261

Add Address Book Entry.........................................................................................................................261

Create Fax Group Recipients................................................................................................................268

Add Fax Comment ...................................................................................................................................269

Paper Tray Attributes..............................................................................................................................269

Accounting.........................................................................................................................................................270

Create/View User Accounts..................................................................................................................270

View Accounts............................................................................................................................................273

Reset User Accounts ................................................................................................................................274

System Administrator's Meter (Copy Jobs) ...................................................................................275

Accounting Type.......................................................................................................................................275

Accounting Login Screen Settings .....................................................................................................276

Fax Billing Data .........................................................................................................................................277

Accounting/Billing Device Settings....................................................................................................277

Authentication/Security Settings .............................................................................................................279

System Administrator Settings ...........................................................................................................279

Authentication...........................................................................................................................................280

Allow User to Disable Active Settings...............................................................................................287

Job Status Default....................................................................................................................................288

Overwrite Hard Disk.................................................................................................................................288

6 CentreWare Internet Services Settings ....................................................................................... 291

Installation of CentreWare Internet Services......................................................................................292

Preparations................................................................................................................................................292

Configuration on the Machine............................................................................................................292

Starting CentreWare Internet Services..................................................................................................294

Configuring Machine Settings Using CentreWare Internet Services.........................................295

7 Printer Environment Settings.......................................................................................................... 299

Print Overview...................................................................................................................................................300

Installation When Using USB Port...........................................................................................................303

Step 1 Preparations .................................................................................................................................303

Step 2 Configuration on the Machine..............................................................................................303

Step 3 Configuration on the Computer...........................................................................................304

CentreWare Internet Services Setting Items.................................................................................304

Installation When Using TCP/IP (LPD/Port 9100).............................................................................305

Step 1 Preparations .................................................................................................................................305

6

Table of Contents

Step 2 Configuration on the Machine..............................................................................................305

Step 3 Configuration on the Computer ...........................................................................................306

CentreWare Internet Services Setting Items.................................................................................307

Installation When Using NetWare...........................................................................................................308

Step 1 Preparations..................................................................................................................................308

Step 2 Configuration on the Machine..............................................................................................308

Step 3 Configuration on the Computer ...........................................................................................310

CentreWare Internet Services Setting Items.................................................................................310

Installation When Using Microsoft Network (SMB)..........................................................................311

Step 1 Preparations..................................................................................................................................311

Step 2 Configuration on the Machine..............................................................................................311

Step 3 Configuration on the Computer ...........................................................................................312

CentreWare Internet Services Setting Items.................................................................................312

Installation When Using Internet Printing Protocol (IPP) ..............................................................313

Step 1 Preparations..................................................................................................................................313

Step 2 Configuration on the Machine..............................................................................................313

Step 3 Configuration on the Computer ...........................................................................................314

CentreWare Internet Services Setting Items.................................................................................314

Installation When Using EtherTalk..........................................................................................................315

Step 1 Preparations..................................................................................................................................315

Step 2 Configuration on the Machine .............................................................................................315

Step 3 Configuration on the Computer ...........................................................................................316

CentreWare Internet Services Setting Items.................................................................................316

8 E-mail Environment Settings ...........................................................................................................317

E-mail Overview................................................................................................................................................318

Preparations ......................................................................................................................................................320

Installation Procedures .................................................................................................................................322

Step 1 Enabling Port and Setting up TCP/IP..................................................................................322

Step 2 Configuring E-mail Environment ..........................................................................................323

CentreWare Internet Services Setting Items.................................................................................324

9 Scanner Environment Settings........................................................................................................325

Scan Service Overview ...................................................................................................................................326

Configuration of Store to Folder...............................................................................................................328

Step 1 Enabling Port and Setting up TCP/IP..................................................................................328

Step 2 Registering a Folder...................................................................................................................329

Step 3 Configuring a Computer..........................................................................................................329

Configuration of Scan to PC .......................................................................................................................330

Step 1 Preparations..................................................................................................................................330

Step 2 Enabling Port and Setting up TCP/IP..................................................................................331

Step 3 Configuration on the Computer ...........................................................................................332

Configuration of Store to USB ...................................................................................................................333

Step 1 Available USB Memory Devices............................................................................................333

CentreWare Internet Services Setting Items.................................................................................333

Configuration of Network Scanning (Job Template Scanning) ...................................................334

Step 1 Preparations..................................................................................................................................334

7

Step 2 Enabling Ports and Setting up TCP/IP ...............................................................................334

Step 3 Configuring the SNMP Port....................................................................................................335

Step 4 Configuration on the Computer...........................................................................................335

Configuration of Scan to Home................................................................................................................336

Step 1 Preparations .................................................................................................................................336

Step 2 Enabling SMB Port and Setting up TCP/IP.......................................................................336

Step 3 Configuring Remote Authentication..................................................................................337

Step 4 Configuring Scan to Home.....................................................................................................338

Step 5 Configuration on the Computer...........................................................................................339

Configuration of Job Flow Sheets ............................................................................................................340

Step 1 Enabling Ports and Setting up TCP/IP ...............................................................................340

Step 2 Configuring the SNMP Port....................................................................................................341

Step 3 Configuration on the Computer...........................................................................................341

Configuration of Store & Send Link.........................................................................................................342

Step 1 Configuring E-mail .....................................................................................................................342

Step 2 Enabling Authentication..........................................................................................................342

Step 3 Other Settings..............................................................................................................................342

CentreWare Internet Services Setting Items.................................................................................342

Configuration of Store to WSD .................................................................................................................344

Step 1 Preparations .................................................................................................................................344

Step 2 Enabling Port................................................................................................................................344

Step 4 Configuration on the Computer...........................................................................................345

10 Using the IP Fax (SIP)........................................................................................................................347

IP Fax (SIP) Overview....................................................................................................................................348

Preparations......................................................................................................................................................348

System Requirements for the Machine ...........................................................................................348

Settings by System Configuration.....................................................................................................348

Installation Procedures.................................................................................................................................349

Step 1 Enabling Port and Setting up TCP/IP .................................................................................349

Step 2 Configuring the SIP User Name...........................................................................................350

Step 3 Configuring Fax Environment ...............................................................................................350

Step 4 Configuring the SIP Server......................................................................................................351

Step 5 Registering the VoIP Gateway..............................................................................................352

11 Using the Internet Fax Service ....................................................................................................... 355

Internet Fax Overview ..................................................................................................................................356

Preparations......................................................................................................................................................356

System Requirements for the Machine ...........................................................................................356

E-Mail Environment..................................................................................................................................357

Installation Procedures.................................................................................................................................358

Step 1 Enabling Port and Setting up TCP/IP .................................................................................358

Step 2 Configuring E-mail Environment..........................................................................................359

Step 3 Testing the Internet Fax..........................................................................................................360

12 Using the Server Fax Service ...........................................................................................................361

Server Fax Overview ......................................................................................................................................362

Preparations......................................................................................................................................................362

8

Table of Contents

System Requirements for the Machine............................................................................................362

Installation Procedure...................................................................................................................................363

Installation Overview...............................................................................................................................363

Step 1 Fax Settings...................................................................................................................................363

Step 2 Setting the Server Fax Feature..............................................................................................364

13 Encryption and Digital Signature Settings .................................................................................367

Encryption and Digital Signature Overview..........................................................................................368

Types of Certificate..................................................................................................................................368

Encryption Features for Communication........................................................................................368

Encryption and Digital-Signature Features for Scan Files........................................................369

Configuration of HTTP Communications Encryption.......................................................................370

Installation Overview...............................................................................................................................370

Step1 Configuration on the Machine ...............................................................................................370

Step2 Configuration on the Computer.............................................................................................371

Configuration of Encryption using IPSec...............................................................................................372

Installation Overview...............................................................................................................................372

Step1 Import and Configuration of a Certificate........................................................................372

Step2 Configuration on the Machine (Configuration of IPSec) ............................................373

Step3 Configuration on the Computer.............................................................................................374

Configuration of E-mail Encryption/Digital Signature.....................................................................375

Installation Overview...............................................................................................................................375

Step1 Configuration on the Machine ...............................................................................................375

Step2 Configuration on Sender and Recipient .............................................................................377

Configuration of PDF/DocuWorks/XPS Signature..............................................................................379

Installation Overview...............................................................................................................................379

Step1 Configuration on the Machine ...............................................................................................379

Step2 Configuration on the Computer.............................................................................................381

14 Authentication and Accounting Features...................................................................................383

Overview of Authentication and Accounting Feature......................................................................384

Overview of Authentication Feature.................................................................................................384

Overview of Accounting Feature.........................................................................................................385

Authentication..................................................................................................................................................386

User Types Managed by Authentication Feature........................................................................386

User Roles and Authorization Groups...............................................................................................386

Types of Authentication.........................................................................................................................387

Types of Account Administration.......................................................................................................389

Authentication and Accounting Relationship...............................................................................390

Services Controlled by Authentication....................................................................................................391

Overview .......................................................................................................................................................391

Services Restricted by User ID Authentication .............................................................................391

Services Restricted by the Combined Use of Smart Card Authentication and User ID

Authentication...........................................................................................................................................394

Authentication for Job Flow Sheets and Folders................................................................................397

Overview .......................................................................................................................................................397

When the Authentication Feature is Disabled..............................................................................399

When the Authentication Feature is Enabled...............................................................................402

9

Jobs Manageable by Account Administration....................................................................................405

Configuration for Authentication.............................................................................................................408

Installation Overview ..............................................................................................................................408

Enabling Authentication........................................................................................................................408

Changing the Default Authorization Group Settings.................................................................411

Creating an Authorization Group.......................................................................................................411

Configuration for IC Card Reader (Optional)......................................................................................413

Step 1 Preparations .................................................................................................................................413

Step 2 Logout Method Using the Smart Card ..............................................................................413

Step 3 Registering Smart Card Information..................................................................................414

Configuration for Account Administration...........................................................................................415

Step 1 Selecting an Accounting Type...............................................................................................415

Step 2 Registering User Information................................................................................................415

User Authentication Operations...............................................................................................................417

Authenticating Login Users..................................................................................................................417

Changing Passcode..................................................................................................................................418

15 Problem Solving.................................................................................................................................... 419

Troubleshooting...............................................................................................................................................420

Machine Trouble..............................................................................................................................................421

Image Quality Trouble..................................................................................................................................426

Trouble during Copying................................................................................................................................431

Unable to Copy..........................................................................................................................................431

The Copy Result is Not What was Expected..................................................................................432

Trouble during Printing.................................................................................................................................435

Unable to Print...........................................................................................................................................435

The Print Result is Not What was Expected...................................................................................436

Trouble during Faxing...................................................................................................................................438

Sending Problems.....................................................................................................................................438

Receiving Problems..................................................................................................................................443

Trouble during Scanning..............................................................................................................................447

Unable to Scan with the Machine......................................................................................................447

Unable to Import Scanned Documents to the Computer........................................................448

Unable to Send a Scanned Document over the Network (FTP/SMB)..................................449

Unable to Send E-mail............................................................................................................................450

The Image is not What was Expected.............................................................................................450

Network-related Problems...........................................................................................................................452

When using SMB.......................................................................................................................................452

When using NetWare..............................................................................................................................454

When using TCP/IP ..................................................................................................................................457

When using EtherTalk.............................................................................................................................459

CentreWare Internet Services Problems..........................................................................................460

E-mail Features Problems......................................................................................................................461

Internet/Intranet Connection Problems .........................................................................................462

IPv4 and IPv6 Connection Problems ................................................................................................463

10

Media Print - Text Trouble...........................................................................................................................466

Table of Contents

Media Print - Photos Trouble......................................................................................................................467

Error Code...........................................................................................................................................................468

Other Errors..................................................................................................................................................546

Paper Jams.........................................................................................................................................................547

Paper Jams in Top Left Cover A ..........................................................................................................548

Paper Jams in Bottom Left Cover B...................................................................................................549

Paper Jams in Bottom Left Cover C...................................................................................................550

Paper Jams in Top Left Cover E...........................................................................................................550

Paper Jams in Trays 1 to 4....................................................................................................................551

Paper Jams in Tray 5................................................................................................................................552

Paper Jams in Duplex Module D.........................................................................................................553

Paper Jams in Finisher-A1......................................................................................................................554

Paper Jams in Finisher-B1......................................................................................................................554

Document Jams ...............................................................................................................................................556

Stapler Faults ....................................................................................................................................................558

Staple Jams in Staple Cartridge (For Finisher-A1).......................................................................559

Staple Jams in Staple Cartridge (For Finisher-B1).......................................................................560

16 Appendix .................................................................................................................................................563

Specifications....................................................................................................................................................564

Printable Area...................................................................................................................................................574

Standard Printable Area.........................................................................................................................574

Extended Printable Area.........................................................................................................................574

Internal Fonts ...................................................................................................................................................575

Optional Components ...................................................................................................................................577

ESC/P-K Emulation..........................................................................................................................................580

Emulation.....................................................................................................................................................580

Fonts...............................................................................................................................................................581

Output Feature...........................................................................................................................................581

ESC/P-K Emulation Print Features......................................................................................................581

ESC/P-K Emulation Settings..................................................................................................................582

Magnification Table.................................................................................................................................589

Paper Size and Number of Printable Characters..........................................................................592

PDF Direct Print................................................................................................................................................595

PDF Direct Print Settings........................................................................................................................595

DocuWorks Direct Print.................................................................................................................................597

DocuWorks Direct Print Settings.........................................................................................................597

PCL Emulation...................................................................................................................................................599

Emulation.....................................................................................................................................................599

Fonts...............................................................................................................................................................599

Output Feature...........................................................................................................................................601

PCL Emulation Settings...........................................................................................................................601

HP-GL2 Emulation...........................................................................................................................................606

Emulation.....................................................................................................................................................606

Fonts...............................................................................................................................................................606

Output Feature...........................................................................................................................................607

Factory Default Settings ........................................................................................................................607

11

HP-GL/2 Emulation Settings.................................................................................................................608

Hard Clip Area............................................................................................................................................614

Printable Area.............................................................................................................................................615

Auto Layout.................................................................................................................................................617

Notes and Restrictions..................................................................................................................................624

Notes and Restrictions on the Use of the Machine....................................................................624

Notes and Restrictions on the Use of the Copy Feature...........................................................628

Notes and Restrictions on the Use of the Print Feature ...........................................................629

Notes and Restrictions on the Use of the Scan Features.........................................................631

Notes and Restrictions on the Use of the Fax Feature..............................................................636

Notes and Restrictions on the Use of the E-mail/Internet Fax Feature.............................637

Notes and Restrictions for IP Fax (SIP)............................................................................................642

Notes and Restrictions when Connecting with Internet Service Provider .........................644

Notes and Restrictions on the Interrupt Mode.............................................................................646

Notes and Restrictions on Folders......................................................................................................647

Notes and Restrictions when Connecting to Internet or Intranet........................................647

Notes and Restrictions when Operating from Computers.......................................................648

Notes and Restrictions on Job Flows.................................................................................................649

Notes and Restrictions on the Security Features.........................................................................650

Notes and Restrictions on the Authentication and Accounting Features.........................650

Notes and Restrictions for Using SMB .............................................................................................651

Notes and Restrictions for Using TCP/IP.........................................................................................652

Notes and Restrictions for Using EtherTalk ...................................................................................653

Notes and Restrictions for Using Bonjour.......................................................................................654

Notes and Restrictions for IPv6 Connection..................................................................................654

Notes and Restrictions for Print E-mail............................................................................................656

Using the Telephone......................................................................................................................................657

Placing a Call ..............................................................................................................................................657

Activity Report..................................................................................................................................................659

Installing the HDD Extension Kit (Optional)........................................................................................663

Installing the Extension System Memory (2 GB) (Optional).........................................................665

EP System...........................................................................................................................................................667

Glossary...............................................................................................................................................................668

Index ....................................................................................................................................................................671

12

1 Before Using the Machine

This chapter describes the organization of this guide and conventions used in this guide.

z

Preface...............................................................................................................................................14

z

Types of Manuals..........................................................................................................................15

z

Using This Guide............................................................................................................................16

z

Interface Cables.............................................................................................................................19

z

Energy Saver Mode.......................................................................................................................21

z

Customizing the Control Panel.................................................................................................24

z

Entering Text...................................................................................................................................33

1 Before Using the Machine

Preface

Before Using the Machine

1

Thank you for selecting the DocuCentre-IV C2265/C2263 (hereafter referred to as "the
machine").

This guide is intended for system administrators, and provides maintenance information
such as how to replace consumables, how to configure network, and troubleshooting
procedures.

The guide assumes that you are familiar with a personal computer and that you are
knowledgeable of computer networks. When you need additional information, refer to the
manuals provided with the personal computer, operating system, and network products.

After reading this guide, be sure to keep it handy for quick reference. It will be useful in case
you forget how to perform operations or if a problem occurs with the machine.

For more information on how to copy, print, scan, and fax, refer to the User Guide. For
information about optional components for the Print feature, refer to the guide provided
with each optional component.

14

Warning:

This equipment will be inoperable when mains power fails.

Types of Manuals

Types of Manuals

The following guides are provided with the machine.

Accompanying Manuals

 User Guide (Document CD-ROM)

The guide describes all the necessary steps for copy, print, scan, and fax.

 Administrator Guide (this guide) (Document CD-ROM)

The guide is intended for system administrators, and describes how to configure network
and how to solve problems that may occur with the machine. This guide also describes daily
maintenance and the system settings procedures.

 Quick Reference Guide (Booklet)

The guide describes the basic operations of the machine, as well as daily management and
maintenance.

 Manual (HTML)

The manual describes installation and configuration procedures for print drivers and the
printer environment. This manual is included in the Driver CD Kit.

 Print Driver Help

The help describes print features and operations.

Before Using the Machine

1

 CentreWare Internet Services Help

The help describes how to change various settings of the machine using a web browser, and
how to import scanned data to a computer from the machine.

Guides for Optional Components

Optional components are available for the machine. Some of them come with user guides.
The guides for optional components describe all the necessary steps for using the optional
components and installing the software.

15

1 Before Using the Machine

Using This Guide

Before Using the Machine

This guide is intended for system administrators, and provides maintenance information
such as how to replace consumables, how to configure network, and troubleshooting
procedures.

Organization of This Guide

This guide consists of the following chapters.

 1 Before Using the Machine

Describes the organization of this guide and conventions.

1

 2 Paper and Other Media

Describes the types of paper and other media that you can use on the machine and how to
load media in a tray.

 3 Maintenance

Describes how to replace consumables and to clean the machine.

 4 Machine Status

Describes how to check the faults that occurred on the machine and to print various reports/
lists.

 5 Tools

Describes the procedures to set up the system.

 6 CentreWare Internet Services Settings

Describes how to use CentreWare Internet Services.

 7 Printer Environment Settings

Describes the settings to use the Print feature on the machine.

 8 E-mail Environment Settings

Describes the settings to use various services via e-mail on the machine.

 9 Scanner Environment Settings

Describes the settings to use the Scan services on the machine.

 10 Using the IP Fax (SIP)

Describes the settings to use the IP fax (SIP) feature on the machine.

 11 Using the Internet Fax Service

Describes the settings to use the services via the Internet Fax service on the machine.

 12 Using the Server Fax Service

Describes the how to use the Server Fax service on the machine.

16

 13 Encryption and Digital Signature Settings

Describes how to configure the machine to use the Encryption and the Digital Signature
features with your communications and documents.

 14 Authentication and Accounting Features

The machine has the Authentication feature to restrict the availability of services for each
feature and the Accounting feature to manage the use of each feature based on the Login
Type selected.

 15 Problem Solving

Describes troubleshooting procedures to solve the problems with the machine.

 16 Appendix

Describes the specifications of the machine, optional accessories, and cautions/restrictions.

Conventions

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z

z

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Using This Guide

The screen shots and illustrations used in this guide vary depending on the machine
configuration and optional components installed. Some of the items in the screen shots
may not be displayed or available depending on your machine configuration.

The procedures in this guide may vary depending on the driver and utility software being
used due to the upgrades.

In this guide, "Computer" refers to a personal computer or workstation.

The following terms are used in this guide:

Before Using the Machine

1

Important : Important information that you should read.

Note : Additional information on operations or features.

z

The following symbols are used in this guide:

" " :zA cross-reference included in this guide.

z

Names of CD-ROM, features, and touch screen messages and
input text.

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[ ] :

Folders, files, applications, button or menu names displayed on
the touch screen.

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Names of menus, commands, windows, or dialog boxes
displayed on the computer screen and their buttons and menu
names.

< > button : Hardware buttons on the control panel.

< > key : Keys on the keyboard of the computer.

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1 Before Using the Machine

LEF Orientation

Paper feed direction

SEF Orientation

Paper feed direction

Before Using the Machine

1

z

>:

Path to a certain item within a procedure on the control panel.

For example: When you see the procedure "select [Tools] >
[Setup] > [Create Folder]", this means that you need to select
[Tools], select [Setup], and then select [Create Folder].

z

Path to a certain item within a procedure on a computer.

For example: When you see the procedure "to search for files
and folders, click [Start] > [Search] > [For Files or Folders]", this
means that you need to click [Start], click [Search], and then
click [For Files or Folders] to search for files and folders.

z

Cross-reference

For example: "Refer to "5 Tools" > "Common Service Settings" >
"Audio Tones" in the Administrator Guide."
The sentence above means that you need to refer to the
section "Audio Tones", which can be found under "Common
Service Settings" in chapter 5 Tools of the Administrator Guide.

z

Orientation of documents or paper is described in this guide as follows:

, ,Long Edge Feed (LEF):Loading the document or paper in portrait orientation when

viewed from the front of the machine.

, ,Short Edge Feed (SEF):Loading the document or paper in landscape orientation

when viewed from the front of the machine.

18

Interface Cables

Interface Cables

When connecting the machine directly to a computer, use the USB interface. When
connecting the machine to a network, use the Ethernet interface.

Using the USB Interface

The USB interface of the machine supports USB 2.0.
This section describes the installation procedures for the USB interface.

1 Press the power switch to the [ ] position to switch off the power.

2 Make sure that the touch screen is blank and the <Energy Saver> button does not light up.

3 Open the front cover.

4 Press the main power switch to the [ ] position to switch off the main power.

5 Connect the USB cable to the USB 2.0 interface

connector.

Before Using the Machine

1

6 Connect the other end of the USB cable to the computer.

7 Press the main power switch to the [ | ] position to switch on the main power.

8 Close the front cover.

9 Press the power switch to the [ | ] position to switch on the power.

10 Restart the computer.

For more information on setting items, refer to "Printer Environment Settings" (P.299).

Using the Ethernet Interface

The Ethernet interface of the machine supports the following two types.

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100BASE-TX

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10BASE-T

This section describes the installation procedures for the Ethernet interface.

1 Press the power switch to the [ ] position to switch off the power.

2 Make sure that the touch screen is blank and the <Energy Saver> button does not light up.

3 Open the front cover.

4 Press the main power switch to the [ ] position to switch off the main power.

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1 Before Using the Machine

5 Connect the network cable to the Ethernet

Before Using the Machine

6 Press the main power switch to the [ | ] position to switch on the main power.

7 Close the front cover.

8 Press the power switch to the [ | ] position to switch on the power.

interface connector.

Note • Always use the correct network cable with

your network connection. When you replace
the cable, contact our Customer Support
Center.

1

For more information on setting items, refer to "Printer Environment Settings" (P.299).

20

Energy Saver Mode

Energy Saver Mode

The machine is equipped with the Energy Saver mode that reduces the power consumption
by saving the electricity to the machine when no copy or print data is received for a specified
time.

The Energy Saver has two modes: the Low Power mode and the Sleep mode.
When you press the <Energy Saver> button or do not use the machine for a specified period

of time, the machine enters the Low Power mode.
When time exceeds the time specified in the Low Power mode, the machine then enters the
Sleep mode.

Press the <Energy Saver> button on the control panel to enter the Energy Saver mode.

 Low Power Mode

The Low Power mode reduces the power to the control panel and the fusing unit.
It extinguishes the touch screen and lights up the <Energy Saver> button on the control

panel. To activate the machine, press the <Energy Saver> button. Pressing the <Energy
Saver> button extinguishes the light and deactivates the Energy Saver mode.

 Sleep Mode

The Sleep mode reduces the power to the machine even more than the Low Power mode.
It extinguishes the touch screen and lights up the <Energy Saver> button on the control

panel. To activate the machine, press the <Energy Saver> button. Pressing the <Energy
Saver> button extinguishes the light and deactivates the Energy Saver mode.

It takes longer time than the Low Power mode to deactivate the Sleep mode and enable to
use the machine.

Note • When you press the <Energy Saver> button during the Energy Saver mode, the touch screen lights up

by factory default. At this point, the scanner and the output devices remain the Energy Saver mode.
Afterwards, by operations such as using the touch screen, opening or closing of the document cover,
and loading paper in the document feeder, you can make the devices necessary to activate the
machine exit the Energy Saver mode and make the machine ready to start exiting the Energy Saver
mode. For information on how to disable the Energy Saver mode, refer to "Energy Saver
Deactivation" (P.147).

• When you make the machine exit Energy Saver mode by pressing the <Energy Saver> button, the

machine does not immediately identify the movements such as opening or closing of the front
cover. To make the machine identify these operations, exit all Energy Saver mode by operating the
control panel (for example, pressing the <Machine Status> button) before opening the front cover.

• If you replace toner cartridges or supply paper during the Energy Saver mode, the machine does not

identify these changes. Before performing these operations, exit Energy Saver mode by pressing the
<Energy Saver> button and the <Machine Status> button on the control panel.

• The Energy Saver mode is not exited by the following operations:

- Charge print

- Secure print

- Delayed print

-Private charge print

- Faxes stored in folders

- Direct fax

- Accessing a folder of the machine using CentreWare Internet Services

• The control panel remains lit off and only the output devices exit the Energy Saver mode by the

following operations:

-Print

- Sample print

-Print fax

Before Using the Machine

1

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1 Before Using the Machine

<Log In/Out> button

• When the following device is connected to the machine and a user performs the following

operation, the Energy Saver can be deactivated without pressing the <Energy Saver> button. If the
machine is in the Sleep mode, however, the Sleep mode will not be deactivated by the operation. By
setting longer time to elapse until the machine enters the Sleep mode, you can make the machine to

Before Using the Machine

exit the Energy Saver mode without pressing the <Energy Saver> button. For more information on
how to change the time to elapse until the machine enters the Sleep mode, refer to "Changing the
Interval for Entering Energy Saver Mode" (P.22).

- Touch the card to IC Card Reader (optional).

• When the machine enters the Low Power mode during a user is authenticated, the machine exits the

authentication mode.

• When IC Card Reader (optional) is installed, it may take longer time before the machine exits the

Sleep mode.

Changing the Interval for Entering Energy Saver Mode

1

This section describes the procedures for setting the Energy Saver mode.
To activate the Energy Saver, set the time to elapse until the machine enters the Low Power

mode as well as the time to elapse until the machine enters the Sleep mode.

Note • You can set the time to elapse until the machine enters the Low Power mode and the Sleep mode

from 1 to 240 minutes in 1 minute increments.

• If the preset time period is the same for the Low Power mode and the Sleep mode, the machine

directly enters the Sleep mode without entering the Low Power mode first.

1 Press the <Log In/Out> button.

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2 Enter the system administrator’s user ID with

the numeric keypad or the keyboard displayed
on the screen, and select [Enter].

When a passcode is required, select [Next] and
enter the system administrator’s passcode, and
select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

22

3 Select [Tools] on the [Services Home] screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

4 Select [System Settings] > [Common Service

Settings] > [Energy Saver Settings].

5 Select [Energy Saver Timers], and then select

[Change Settings].

6 Using [ ] and [ ], set the time to elapse until

entering the Energy Saver mode, in 1 minute
increments.

Energy Saver Mode

Before Using the Machine

1

 From Last Operation to Low Power Mode

Set the time to elapse from the last operation until the machine enters the Low Power mode.

Note • The default value for [From Last Operation to Low Power Mode] is [1] minutes. You cannot disable

the Low Power mode.

 From Last Operation to Sleep Mode

Set the time to elapse from the last operation until the machine enters the Sleep mode.

Note • The default value for [From Last Operation to Sleep Mode] is [1] minutes. To enable the machine to

enter the Low Power mode before the Sleep mode, you must set a longer period of time for [From
Last Operation to Sleep Mode] than for [From Last Operation to Low Power Mode].

7 Select [Save].

8 Select [Close] repeatedly until the [Tools] screen is displayed.

9 Select [Close].

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1 Before Using the Machine

<Log In/Out> button

Customizing the Control Panel

Before Using the Machine

buttons to make best use of the machine.
This section describes how to change the screen default, the services displayed after Auto

Clear, the services displayed on the [Services Home] screen, and the services assigned to the
<Custom> buttons, and how to adjust the screen brightness.

You can change the services displayed on the touch screen or the features assigned to the

For information on how to change the other settings of the control panel, refer to "Screen/Button Settings" (P.149).

Changing the Screen Default

You can change the screen displayed when the machine is turned on or the Energy Saver
mode is deactivated.

1

The [Services Home] screen is displayed by factory default.

1 Press the <Log In/Out> button.

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2 Enter the system administrator’s user ID with

the numeric keypad or the keyboard displayed
on the screen, and select [Enter].

When a passcode is required, select [Next] and
enter the system administrator’s passcode, and
select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

3 Select [Tools] on the [Services Home] screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

4 Select [System Settings] > [Common Service

Settings] > [Screen/Button Settings].

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5 Select [Screen Default], and then select

<Log In/Out> button

[Change Settings].

6 Select a service you want to display.

Note • Select [ ] to display the previous screen or

[ ] to display the next screen.

7 Select [Save].

Setting the Screen After Auto Clear

Customizing the Control Panel

Before Using the Machine

1

You can select the screen to be displayed after Auto Clear from [Last Selection Screen] or
[Services Home].

For information on Auto Clear, refer to "Auto Clear" (P.145).

1 Press the <Log In/Out> button.

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2 Enter the system administrator’s user ID with

the numeric keypad or the keyboard displayed
on the screen, and select [Enter].

When a passcode is required, select [Next] and
enter the system administrator’s passcode, and
select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

3 Select [Tools] on the [Services Home] screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

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1 Before Using the Machine

Service buttons

Additional feature

buttons

Before Using the Machine

1

4 Select [System Settings] > [Common Service

Settings] > [Screen/Button Settings].

5 Select [Screen After Auto Clear], and then

select [Change Settings].

6 Select [Last Selection Screen] or [Services

Home].

7 Select [Save].

Customizing the Button Layout

You can customize the services and the button layout displayed on the [Services Home]
screen when you press the <Services Home> button on the control panel.

Note • Services not supported by the machine will not be displayed on the screen. Grayed out buttons

cannot be used as a result of malfunctioning.

26

z

Copy

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Fax/Internet Fax

Customizing the Control Panel

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E-mail

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Simple Copy

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Simple Fax

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Scan to PC

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Store to Folder

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Send from Folder

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Stored Programming

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Network Scanning

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Store & Send Link

Note • This service is not displayed as default.

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Store to USB

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Media Print - Text

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Media Print - Photos

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Secure Print

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Sample Set

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Delayed Print

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Charge Print

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Private Charge Print

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Store to WSD

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Job Flow Sheets

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Language

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Screen Brightness

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Setup

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Calibration

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Activity Report

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Fax Receiving Mode

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Print Mode

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Lock Out Printer/Release Printer

Note • [Lockout Printer]/[Release Printer] is not displayed by default. To display this feature, select [Allow

User to Lock Out] in [Printer Lockout] under [Tools] > [System Settings] > [Common Service Settings]
> [Machine Clock/Timers], and then assign the feature to a button on the [Services Home ­Additional Features] screen.

Before Using the Machine

1

27

1 Before Using the Machine

<Log In/Out> button

Services Home

Before Using the Machine

1 Press the <Log In/Out> button.

You can select service buttons, which are displayed on the [Services Home] screen.
If you select [(Not Assigned)], the position of the selected button becomes blank.

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1

2 Enter the system administrator’s user ID with

the numeric keypad or the keyboard displayed
on the screen, and select [Enter].

When a passcode is required, select [Next] and
enter the system administrator’s passcode, and
select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

3 Select [Tools] on the [Services Home] screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

4 Select [System Settings] > [Common Service

Settings] > [Screen/Button Settings].

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5 Select [Services Home], and then select

[Change Settings].

Note • Select [ ] to display the previous screen or

[ ] to display the next screen.

6 Select the position you want to assign a service.

<Log In/Out> button

Note • Select [ ] to display the previous screen or

[ ] to display the next screen.

• The layout of the buttons in this screen

corresponds to the layout of those on the
[Services Home] screen.

7 Select a service you want to display on the

[Services Home] screen.

Note • Select [ ] to display the previous screen or

[ ] to display the next screen.

• You cannot assign the same feature to more

than one button.

8 Select [Save].

9 Select [Save].

Services Home - Additional Features

Customizing the Control Panel

Before Using the Machine

1

You can select additional feature buttons, which are displayed on the [Services Home]
screen.

If you select [(Not Assigned)], the position of the selected button becomes blank.
You cannot assign [Setup] to [(Not Assigned)]. If you do not want to display the [Setup]

button, select the [Show this in Admin mode] check box.

1 Press the <Log In/Out> button.

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2 Enter the system administrator’s user ID with

the numeric keypad or the keyboard displayed
on the screen, and select [Enter].

When a passcode is required, select [Next] and
enter the system administrator’s passcode, and
select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

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1 Before Using the Machine

Before Using the Machine

1

3 Select [Tools] on the [Services Home] screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

4 Select [System Settings] > [Common Service

Settings] > [Screen/Button Settings].

5 Select [Services Home - Additional Features],

and then select [Change Settings].

Note • Select [ ] to display the previous screen or

[ ] to display the next screen.

6 Select the position you want to assign an

additional feature.

Note • Select [ ] to display the previous screen or

[ ] to display the next screen.

• The layout of the buttons in this screen

corresponds to the layout of those on the
[Services Home] screen.

7 Select a service you want to display on the

[Services Home] screen.

Note • Select [ ] to display the previous screen or

[ ] to display the next screen.

• You cannot assign the same feature to more

than one button.

8 Select [Save].

9 Select [Save].

Assigning Services to the Custom Buttons

30

You can assign services to the <Copy>, <(Not in Use)>, and <Review> buttons on the control
panel.

Assigning a service to a custom button allows you to switch to this service without having to
return to the [Services Home] screen. If you do not need to assign any service to a custom
button, select [(Not Set)].

[Copy] is assigned to the <Copy> button and [Review] is assigned to the <Review> button at
factory, while the <(Not in Use)> button has no assignment.