Xerox 3400 User Manual

PHASER™ 3400 PERSONAL LASER PRINTER

User Guide

Xerox Phaser™ 3400 Personal Laser Printer User Guide

June 2001

Copyright © 2001, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Printed in the United States of America.

Ethernet Phaser

Adobe PostScript

, the stylized X, and XEROX® are registered trademarks of Xerox Corporation.

™ and infoSMART™ are trademarks of Xerox Corporation.

, Acrobat®, Acrobat® Reader, Illustrator®, PageMaker®, Photoshop®, and

, and ATM® are registered trademarks and Adobe Jenson™, Adobe Brilliant Screens™ technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions.

, LaserWriter®, LocalTalk®, Macintosh®, Mac® OS, AppleTalk®, and TrueType2®

Apple are registered trademarks, and QuickDraw™ is a trademark of Apple Computer Incorporated.

EPSON FX-850™ is a trademark of Epson America, Inc.

IBM ProPrinter™ is a trademark of International Business Machines.

Avery™ is a trademark of Avery Dennison Corporation.

and HP-GL® are registered trademarks of Hewlett-Packard Corporation.

PCL

MS-DOS

and Windows® are registered trademarks of Microsoft Corporation.

The X-Window System™ is a trademart of Massachusetts Institute of Technology.

Wingdings™ in TrueType

format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft Corporation and TrueType is a registered trademark of Apple Computer, Inc.

and NetWare® are registered trademarks of Novell, Incorporated.

Novell

, Sun Microsystems®, and Sun Microsystems Computer Corporation® are registered

Sun trademarks of Sun Microsystems, Incorporated.

SPARC

is a registered trademark of SPARC International, Incorporated. SPARCstation™ is a trademark of SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated.

is a registered trademark in the US and other countries, licensed exclusively

UNIX through X/Open Company Limited.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

Phaser 3400 Personal Laser Printer

Printer Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

User safety summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Printer Parts and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Paper and Print Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Paper tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Media weights and types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Supported paper and media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Loading Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Loading the standard tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the Multi-purpose Tray . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the Windows installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the Macintosh installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Troubleshooting Printing Problems . . . . . . . . . . . . . . . . . . . 16

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Jam prevention tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Clearing jams in the exit area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Clearing jams inside the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Clearing jams in the tray area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

User Guide

iii

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printer CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Windows driver and driver help system . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Xerox web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Customer support centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Phaser 3400 Personal Laser Printer

Printer Warranty

Xerox warrants that the Phaser 3400 Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the warranty period, Xerox, at its option, will:

(1) repair the product by means of telephone support or depot service at no charge for parts or labor, (2) replace the product with a comparable product, (3) replace the product with a remanufactured unit, or (4) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.

Under this product warranty, the Customer must notify Xerox or its authorized service representative of the defect before the expiration of the warranty period. To obtain service under this warranty, the Customer must first contact Xerox Telephone Support personnel or that of its authorized service representative. Telephone Support personnel will work to resolve issues professionally and quickly, however the Customer must reasonably assist Xerox or its authorized representative.

If telephone support is unsuccessful, Xerox or its authorized service representative will provide warranty repair at a designated depot site without charge as provided below.

Service is available at a designated service depot(s) in the United States and

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Canada for products purchased in the United States and Canada.

Inside the European Economic Area, service is available at a designated service

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depot(s) for products purchased in the EEA.

Outside the US, Canada, & EEA, service is available at a designated service

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depot(s) in the country of purchase.

Xerox reserves the right to charge for depot service in exceptional cases.

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A description of the depot process may be obtained from the local Xerox Customer Support Center or authorized Xerox distributor. Depot service is at Xerox or its authorized service representative’s sole discretion and is considered an option of last resort.

If the Customer’s product contains features that enable Xerox or its authorized service representative to diagnose and repair problems with the product remotely, Xerox may request that the Customer allow such remote access to the product.

In the maintenance of the product, Xerox may use new or equivalent to new parts or assemblies for equal or improved quality. All defective parts and assemblies become the property of Xerox. Xerox, at its option, may request the return of these parts.

User Guide

Consumables Warranty

Xerox warrants that laser print cartridges will be free from defects in materials and workmanship for a period of one (1) year from date of installation. All other Customer Replaceable Consumables (CRCs) will be covered for a period of ninety (90) days (six (6) months where longer periods are required by law) from the date of installation, but not more than one (1) year from date of shipment. Under this warranty, the Customer must notify Xerox or its authorized service representative of the defect before the expiration of the warranty period. XEROX MAY REQUIRE THAT THE DEFECTIVE CRC BE RETURNED TO A DESIGNATED XEROX DEPOT OR THE XEROX REPRESENTATIVE FROM WHICH THE CRC WAS ORIGINALLY PURCHASED. Claims will be handled according to the current Xerox procedure.

These warranties shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Xerox shall not be obligated under these warranties:

a. to repair damage resulting from attempts by personnel other than Xerox

representatives to install, repair or service the product unless directed by a Xerox representative;

b. to repair damage, malfunction, or degradation of performance resulting from

improper use or connection to incompatible equipment or memory;

c. to repair damage, malfunction, or degradation of performance caused by the

use of non-Tektronix/Xerox printer supplies or consumables or the use of Tektronix/Xerox supplies not specified for use with this printer;

d. to repair a product or CRC that has been modified or integrated with other

products when the effect of such modification or integration increases the time or difficulty of servicing the product or CRC;

e. to perform user maintenance or cleaning or to repair damage, malfunction,

or degradation of performance resulting from failure to perform user maintenance and cleaning as prescribed in published product materials;

f. to repair damage, malfunction, or degradation of performance resulting from

use of the product in an environment not meeting the operating specifications set forth in the user manual;

g. to repair this product after the limit of its duty cycle has been reached; all

service thereafter shall be billed on a time and material basis;

h. to replace CRCs that have been refilled, are used up, abused, misused, or

tampered with in any way.

Phaser 3400 Personal Laser Printer

THE ABOVE WARRANTIES ARE GIVEN BY XEROX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER REPLACEABLE CONSUMABLES IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. XEROX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XEROX'S RESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS AND CUSTOMER REPLACEABLE CONSUMABLES IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES. XEROX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) IRRESPECTIVE OF WHETHER XEROX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

Some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or country.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL XEROX AND ITS VENDORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER XEROX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

For the software warranty, please see the end user license agreement included with the software.

In certain geographies this product is warranted by Fuji Xerox. This statement of warranty does not apply in Japan – please refer to the warranty statement provided in the Japanese user manual for products purchased in Japan.

If you are an Australian consumer, you should be aware that the Trade Practices Act 1974 and equivalent State and Territory legislation (collectively "the Acts") contain special provisions designed to protect Australian consumers. Nothing in any Fuji Xerox warranty material excludes or limits the application of any provision of any of the Acts, where to do so would contravene the Acts or cause any part of this warranty to be void. In this warranty material, an implied condition or warranty, the exclusion of which from a contract with a "Consumer" (as defined in the Acts) would contravene any provision of the Acts or cause any part or all of this warranty to be void, is called a "Non-excludable Condition." To the full extent permitted by law, Fuji Xerox’s sole and total liability to the customer for a breach of any Non-excludable Condition (including for any consequential loss suffered by the customer) is limited, except as otherwise stated herein, to (at Fuji Xerox’s option) replacing or repairing the goods, or resupplying, or paying the cost of the resupply of, the services, in respect of which the breach occurred. Subject to the above, all conditions and warranties which would or might otherwise be implied in a Consumer contract, whether by operation of statute, inference from circumstances, industry practice or otherwise, are excluded.

User Guide

vii

User safety summary

Operational Safety

Your printer and its supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

To ensure the continued safe operation of your printer, follow these safety guidelines at all times:

Follow warnings and instructions marked on or supplied with the equipment.

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Use materials and supplies specifically designed for your printer. The use of

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unsuitable materials may result in poor performance and possibly a hazardous situation.

Do not attempt any maintenance function that is not specifically described in the

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printer’s documentation.

Never remove covers or guards that are fastened with screws or require a tool for

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removal, unless directed to do so in a Xerox approved maintenance kit.

Do not override or disable electrical or mechanical interlocks. Machines are

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designed to restrict operator access to unsafe areas. Covers, guards and interlock switches are provided to ensure that the machine will not operate with covers opened.

Do not operate the printer if you notice unusual noises or odors. Disconnect the

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power cord from the power source receptacle, and contact the Xerox Customer Support Center immediately.

This printer should be operated from the type of power source indicated on the

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marking label. If you are not sure of the type of power available, consult your local power company.

Use only the power cord supplied with your Phaser 3400 printer.

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This product is equipped with a 3-wire grounding type plug (e.g., a plug having a

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third grounding pin). This plug will fit only into a grounding-type power outlet. This is a safety feature. To avoid risk of electrical shock, contact your electrician to replace the receptacle if you are unable to insert the plug into the outlet. Never use a grounding adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal.

Plug the power cable directly into a properly grounded electrical outlet. Do not use

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an extension cord. If you are not sure whether or not an outlet is properly grounded, consult an electrician.

Your machine is equipped with an energy saving device to conserve power when

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the machine is not in use. The machine may be left on continuously.

Do not place the printer where people might step or trip on the power cable.

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Do not place objects on the power cable.

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Do not place the printer on an unstable cart, stand or table. The printer may fall,

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causing personal injury or serious damage to the printer.

Do not locate the printer near a radiator or any other heat source.

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viii

Phaser 3400 Personal Laser Printer

Do not use this printer near water, wet locations, or outdoors.

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Do not obstruct ventilation openings. These openings are provided to prevent

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overheating of the machine.

Do not push objects into slots and openings on the printer. Contacting a voltage

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point or shorting out a part might result in electrical shock or fire.

Unplug the printer from the wall outlet before cleaning.

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Do not use aerosol cleaners. Follow the instructions in the printer documentation

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for proper cleaning methods.

Never use supplies or cleaning materials for purposes other than what they were

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intended. Keep all supplies and materials out of reach of children.

Avoid unnecessary handling of the printer cartridge and exposing the print

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cartridge to light for extended periods of time.

Do not put your hands into the fuser area, located just inside the exit tray area, as

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you may be burned.

If any of the following conditions occur, turn off the printer’s power immediately,

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disconnect the power cable from the electrical outlet, and contact your local Xerox Customer Support Center to correct the problem:

The printer emits unusual odors or makes unusual noises.

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The power cord is damaged or frayed.

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Liquid spilled into the printer.

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Any part of the printer is damaged.

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The printer is exposed to water.

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Symbols as marked on the product

Hot surface on or in the printer Use caution

User Guide

Printer Parts and Supplies

Front

1710-32

1. Top cover 5. Multi-purpose tray

2. Face-down tray (output) 6. Paper tray

3. Control panel 7. Paper-level indicator

4. Serial number

Back

1. Rear cover and rear face-up tray (output)

2. USB interface connector 5. Power cord connector

3. Parallel interface connector

User Guide

1 2 3

1710-33

4. Power switch

Control Panel

1. Error light

1 2 3 4

■ Blinking = Insufficient memory

■ Blinking alternating with the Paper

light blinking = Output tray is full.

■ 2 fast blinks, then off, then 2 fast

blinks, then off, etc. = Toner is getting low. Replace the laser print cartridge soon.

■ On = Cover open, cartridge not

installed or not seated properly

2. Manual-feed light

■ On with Paper light = Paper jam

■ On with Data light = Ready for a

manual-feed job. Load paper in the multi-purpose tray and press the Print button to start the job.

3. Paper light

■ On = Out of paper

■ On with Error light = Paper jam

■ Blinking alternating with the Error

light blinking = Output tray is full.

4. Data light

■ On = Ready to receive data

■ On with Manual-feed light = Ready

for a manual-feed job

■ Slow blink = Receiving data

■ Fast blink = Printing

5. Cancel button

■ To cancel a print job, hold down the

Cancel button until all lights blink, then release the button.

6. Print button

■ When the Manual-feed light is on

and paper is loaded in the multi-purpose tray, press the Print button to feed the paper into the printer.

■ To print a Configuration Sheet, hold

the Print button until all lights blink, then release the button.

If all lights are blinking, this indicates a system error. Turn the power off and then back on to clear. If the problem persists, contact Xerox Customer Support.

Phaser 3400 Personal Laser Printer

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