Xerox 3400 User Manual

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PHASER™ 3400 PERSONAL LASER PRINTER

User Guide

Xerox Phaser™ 3400 Personal Laser Printer User Guide

June 2001

Copyright © 2001, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Printed in the United States of America.

Ethernet Phaser

Adobe PostScript

, the stylized X, and XEROX® are registered trademarks of Xerox Corporation.

™ and infoSMART™ are trademarks of Xerox Corporation.

, Acrobat®, Acrobat® Reader, Illustrator®, PageMaker®, Photoshop®, and

, and ATM® are registered trademarks and Adobe Jenson™, Adobe Brilliant Screens™ technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions.

, LaserWriter®, LocalTalk®, Macintosh®, Mac® OS, AppleTalk®, and TrueType2®

Apple are registered trademarks, and QuickDraw™ is a trademark of Apple Computer Incorporated.

EPSON FX-850™ is a trademark of Epson America, Inc.

IBM ProPrinter™ is a trademark of International Business Machines.

Avery™ is a trademark of Avery Dennison Corporation.

and HP-GL® are registered trademarks of Hewlett-Packard Corporation.

PCL

MS-DOS

and Windows® are registered trademarks of Microsoft Corporation.

The X-Window System™ is a trademart of Massachusetts Institute of Technology.

Wingdings™ in TrueType

format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft Corporation and TrueType is a registered trademark of Apple Computer, Inc.

and NetWare® are registered trademarks of Novell, Incorporated.

Novell

, Sun Microsystems®, and Sun Microsystems Computer Corporation® are registered

Sun trademarks of Sun Microsystems, Incorporated.

SPARC

is a registered trademark of SPARC International, Incorporated. SPARCstation™ is a trademark of SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated.

is a registered trademark in the US and other countries, licensed exclusively

UNIX through X/Open Company Limited.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

Phaser 3400 Personal Laser Printer

Printer Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

User safety summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Printer Parts and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Paper and Print Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Paper tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Media weights and types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Supported paper and media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Loading Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Loading the standard tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the Multi-purpose Tray . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the Windows installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the Macintosh installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Troubleshooting Printing Problems . . . . . . . . . . . . . . . . . . . 16

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Jam prevention tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Clearing jams in the exit area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Clearing jams inside the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Clearing jams in the tray area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

User Guide

iii

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printer CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Windows driver and driver help system . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Xerox web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Customer support centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Phaser 3400 Personal Laser Printer

Printer Warranty

Xerox warrants that the Phaser 3400 Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the warranty period, Xerox, at its option, will:

(1) repair the product by means of telephone support or depot service at no charge for parts or labor, (2) replace the product with a comparable product, (3) replace the product with a remanufactured unit, or (4) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.

Under this product warranty, the Customer must notify Xerox or its authorized service representative of the defect before the expiration of the warranty period. To obtain service under this warranty, the Customer must first contact Xerox Telephone Support personnel or that of its authorized service representative. Telephone Support personnel will work to resolve issues professionally and quickly, however the Customer must reasonably assist Xerox or its authorized representative.

If telephone support is unsuccessful, Xerox or its authorized service representative will provide warranty repair at a designated depot site without charge as provided below.

Service is available at a designated service depot(s) in the United States and

■

Canada for products purchased in the United States and Canada.

Inside the European Economic Area, service is available at a designated service

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depot(s) for products purchased in the EEA.

Outside the US, Canada, & EEA, service is available at a designated service

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depot(s) in the country of purchase.

Xerox reserves the right to charge for depot service in exceptional cases.

■

A description of the depot process may be obtained from the local Xerox Customer Support Center or authorized Xerox distributor. Depot service is at Xerox or its authorized service representative’s sole discretion and is considered an option of last resort.

If the Customer’s product contains features that enable Xerox or its authorized service representative to diagnose and repair problems with the product remotely, Xerox may request that the Customer allow such remote access to the product.

In the maintenance of the product, Xerox may use new or equivalent to new parts or assemblies for equal or improved quality. All defective parts and assemblies become the property of Xerox. Xerox, at its option, may request the return of these parts.

User Guide

Consumables Warranty

Xerox warrants that laser print cartridges will be free from defects in materials and workmanship for a period of one (1) year from date of installation. All other Customer Replaceable Consumables (CRCs) will be covered for a period of ninety (90) days (six (6) months where longer periods are required by law) from the date of installation, but not more than one (1) year from date of shipment. Under this warranty, the Customer must notify Xerox or its authorized service representative of the defect before the expiration of the warranty period. XEROX MAY REQUIRE THAT THE DEFECTIVE CRC BE RETURNED TO A DESIGNATED XEROX DEPOT OR THE XEROX REPRESENTATIVE FROM WHICH THE CRC WAS ORIGINALLY PURCHASED. Claims will be handled according to the current Xerox procedure.

These warranties shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Xerox shall not be obligated under these warranties:

a. to repair damage resulting from attempts by personnel other than Xerox

representatives to install, repair or service the product unless directed by a Xerox representative;

b. to repair damage, malfunction, or degradation of performance resulting from

improper use or connection to incompatible equipment or memory;

c. to repair damage, malfunction, or degradation of performance caused by the

use of non-Tektronix/Xerox printer supplies or consumables or the use of Tektronix/Xerox supplies not specified for use with this printer;

d. to repair a product or CRC that has been modified or integrated with other

products when the effect of such modification or integration increases the time or difficulty of servicing the product or CRC;

e. to perform user maintenance or cleaning or to repair damage, malfunction,

or degradation of performance resulting from failure to perform user maintenance and cleaning as prescribed in published product materials;

f. to repair damage, malfunction, or degradation of performance resulting from

use of the product in an environment not meeting the operating specifications set forth in the user manual;

g. to repair this product after the limit of its duty cycle has been reached; all

service thereafter shall be billed on a time and material basis;

h. to replace CRCs that have been refilled, are used up, abused, misused, or

tampered with in any way.

Phaser 3400 Personal Laser Printer

THE ABOVE WARRANTIES ARE GIVEN BY XEROX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER REPLACEABLE CONSUMABLES IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. XEROX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XEROX'S RESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS AND CUSTOMER REPLACEABLE CONSUMABLES IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES. XEROX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) IRRESPECTIVE OF WHETHER XEROX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

Some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or country.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL XEROX AND ITS VENDORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER XEROX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

For the software warranty, please see the end user license agreement included with the software.

In certain geographies this product is warranted by Fuji Xerox. This statement of warranty does not apply in Japan – please refer to the warranty statement provided in the Japanese user manual for products purchased in Japan.

If you are an Australian consumer, you should be aware that the Trade Practices Act 1974 and equivalent State and Territory legislation (collectively "the Acts") contain special provisions designed to protect Australian consumers. Nothing in any Fuji Xerox warranty material excludes or limits the application of any provision of any of the Acts, where to do so would contravene the Acts or cause any part of this warranty to be void. In this warranty material, an implied condition or warranty, the exclusion of which from a contract with a "Consumer" (as defined in the Acts) would contravene any provision of the Acts or cause any part or all of this warranty to be void, is called a "Non-excludable Condition." To the full extent permitted by law, Fuji Xerox’s sole and total liability to the customer for a breach of any Non-excludable Condition (including for any consequential loss suffered by the customer) is limited, except as otherwise stated herein, to (at Fuji Xerox’s option) replacing or repairing the goods, or resupplying, or paying the cost of the resupply of, the services, in respect of which the breach occurred. Subject to the above, all conditions and warranties which would or might otherwise be implied in a Consumer contract, whether by operation of statute, inference from circumstances, industry practice or otherwise, are excluded.

User Guide

vii

User safety summary

Operational Safety

Your printer and its supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

To ensure the continued safe operation of your printer, follow these safety guidelines at all times:

Follow warnings and instructions marked on or supplied with the equipment.

■

Use materials and supplies specifically designed for your printer. The use of

■

unsuitable materials may result in poor performance and possibly a hazardous situation.

Do not attempt any maintenance function that is not specifically described in the

■

printer’s documentation.

Never remove covers or guards that are fastened with screws or require a tool for

■

removal, unless directed to do so in a Xerox approved maintenance kit.

Do not override or disable electrical or mechanical interlocks. Machines are

■

designed to restrict operator access to unsafe areas. Covers, guards and interlock switches are provided to ensure that the machine will not operate with covers opened.

Do not operate the printer if you notice unusual noises or odors. Disconnect the

■

power cord from the power source receptacle, and contact the Xerox Customer Support Center immediately.

This printer should be operated from the type of power source indicated on the

■

marking label. If you are not sure of the type of power available, consult your local power company.

Use only the power cord supplied with your Phaser 3400 printer.

■

This product is equipped with a 3-wire grounding type plug (e.g., a plug having a

■

third grounding pin). This plug will fit only into a grounding-type power outlet. This is a safety feature. To avoid risk of electrical shock, contact your electrician to replace the receptacle if you are unable to insert the plug into the outlet. Never use a grounding adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal.

Plug the power cable directly into a properly grounded electrical outlet. Do not use

■

an extension cord. If you are not sure whether or not an outlet is properly grounded, consult an electrician.

Your machine is equipped with an energy saving device to conserve power when

■

the machine is not in use. The machine may be left on continuously.

Do not place the printer where people might step or trip on the power cable.

■

Do not place objects on the power cable.

■

Do not place the printer on an unstable cart, stand or table. The printer may fall,

■

causing personal injury or serious damage to the printer.

Do not locate the printer near a radiator or any other heat source.

■

viii

Phaser 3400 Personal Laser Printer

Do not use this printer near water, wet locations, or outdoors.

■

Do not obstruct ventilation openings. These openings are provided to prevent

■

overheating of the machine.

Do not push objects into slots and openings on the printer. Contacting a voltage

■

point or shorting out a part might result in electrical shock or fire.

Unplug the printer from the wall outlet before cleaning.

■

Do not use aerosol cleaners. Follow the instructions in the printer documentation

■

for proper cleaning methods.

Never use supplies or cleaning materials for purposes other than what they were

■

intended. Keep all supplies and materials out of reach of children.

Avoid unnecessary handling of the printer cartridge and exposing the print

■

cartridge to light for extended periods of time.

Do not put your hands into the fuser area, located just inside the exit tray area, as

■

you may be burned.

If any of the following conditions occur, turn off the printer’s power immediately,

■

disconnect the power cable from the electrical outlet, and contact your local Xerox Customer Support Center to correct the problem:

The printer emits unusual odors or makes unusual noises.

■

The power cord is damaged or frayed.

■

Liquid spilled into the printer.

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Any part of the printer is damaged.

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The printer is exposed to water.

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Symbols as marked on the product

Hot surface on or in the printer Use caution

User Guide

Printer Parts and Supplies

Front

1710-32

1. Top cover 5. Multi-purpose tray

2. Face-down tray (output) 6. Paper tray

3. Control panel 7. Paper-level indicator

4. Serial number

Back

1. Rear cover and rear face-up tray (output)

2. USB interface connector 5. Power cord connector

3. Parallel interface connector

User Guide

1 2 3

1710-33

4. Power switch

Control Panel

1. Error light

1 2 3 4

■ Blinking = Insufficient memory

■ Blinking alternating with the Paper

light blinking = Output tray is full.

■ 2 fast blinks, then off, then 2 fast

blinks, then off, etc. = Toner is getting low. Replace the laser print cartridge soon.

■ On = Cover open, cartridge not

installed or not seated properly

2. Manual-feed light

■ On with Paper light = Paper jam

■ On with Data light = Ready for a

manual-feed job. Load paper in the multi-purpose tray and press the Print button to start the job.

3. Paper light

■ On = Out of paper

■ On with Error light = Paper jam

■ Blinking alternating with the Error

light blinking = Output tray is full.

4. Data light

■ On = Ready to receive data

■ On with Manual-feed light = Ready

for a manual-feed job

■ Slow blink = Receiving data

■ Fast blink = Printing

5. Cancel button

■ To cancel a print job, hold down the

Cancel button until all lights blink, then release the button.

6. Print button

■ When the Manual-feed light is on

and paper is loaded in the multi-purpose tray, press the Print button to feed the paper into the printer.

■ To print a Configuration Sheet, hold

the Print button until all lights blink, then release the button.

If all lights are blinking, this indicates a system error. Turn the power off and then back on to clear. If the problem persists, contact Xerox Customer Support.

Phaser 3400 Personal Laser Printer

Supplies and Accessories

To order supplies and accessories, contact your local dealer or visit the Xerox web site:

www.xerox.com/officeprinting/supplies/

Customer-Replaceable Consumables (CRCs)

Item Part Number

High-capacity Laser Print Cartridge

■ Prints approximately 8,000 pages *

Standard Laser Print Cartridge

■ Prints approximately 4,000 pages *

106R00462

106R00461

* Based on 5% coverage on A4/Letter paper

Accessories

Item Size Part Number

Second Paper Tray Assembly

■ Holds up to 550 sheets of paper

■ Adds a second tray, for increased

paper-printing capacity

■ Increases printing versatility and

convenience

A5/A6 Paper Tray

■ Accommodates a variety of paper

sizes, including A5 and A6 paper as well as A4, Letter, and Legal

■ Holds up to 250 sheets of paper

■ Increases printing versatility and

convenience

Phaser™ 3400 Memory Upgrade

■ Guaranteed performance

■ Faster image processing

■ Phaser 3400 SDRAM memory is

proprietary and is only available through Xerox

A4/Letter to Legal 097S02716

A6 to Legal 097S02717

16 Mbytes

32 Mbytes

64 Mbytes

097S02718

097S02719

097S02720

User Guide

Item Size Part Number

Network Interface Card Kit

■ Adds network capability

097S02722

Repackaging Kit 695E98050

Phaser 3400 Personal Laser Printer

Paper and Print Media

Paper tips

■

Only use the supported paper types, sizes, and weights.

■

Use clean, undamaged paper.

■

Do not use perforated paper.

■

Store the paper on a flat surface, in a relatively low-humidity environment.

■

Avoid storing paper in such a way as to cause wrinkling, bending, curling, etc.

■

Do not unwrap paper until you are ready to use it, and rewrap any paper you are not using.

■

Do not expose paper to direct sunlight.

Media weights and types

Input Source Acceptable Weight Types

Tray 1, Tray 2, or A5/A6 Tray

16-28 lbs. (60-105 g/m

)

Plain paper * Bond

Light card stock

Multi-purpose tray 16-43 lbs.

(60-163 g/m

* Can use preprinted, letterhead, or colored paper also

)

User Guide

Plain paper * Bond Card stock Labels Envelopes Transparencies

Supported paper and media sizes

Media Size Tray 1 Tray 2

Letter

Legal

Executive

Folio

B5-JIS

B5-ISO

Custom Sizes

Envelopes ** COM-10 * Monarch * C5

* DL * B5 * #9 *

Transparencies

Labels

‡ Minimum size: 80 x 148 mm (3.15 x 5.83 in.); maximum size: 215.9 x 355.6 mm (8.5 x 14 in.)

Print single sided only

For envelopes, open the rear face-up tray for output.

8.5 x 11 in • • • •

8.5 x 14 in • • • •

7.25 x 10.5 in • • • •

210 x 297 mm • • • •

148 x 210 mm • • •

105 x 148 mm • •

8.5 x 13 in • • • •

182 x 257 mm • • • •

176 x 250 mm • • • •

‡

4.1 x 9.5 in

3.8 x 7.5 in 162 x 229 mm 110 x 220 mm 176 x 250 mm

3.875 x 8.875 in

A5/A6

Tray

Multi-purpose

Tray

•

Phaser 3400 Personal Laser Printer

Loading Trays

Loading instructions are also located on the labels inside the tray.

Caution

Do not remove a tray while printing; this may cause paper jams.

For information on loading the optional A5/A6 tray and loading optional Tray 2, refer to the Phaser 3400 Personal Laser Printer Reference Manual on the printer CD-ROM.

Loading the standard tray

1. Remove the tray.

1710-03

2. Push the metal (bottom) plate down until it locks into place.

1710-24

User Guide

3. If necessary, adjust the tray length to match the length of the

paper. Press the metal tab on the back of the tray, then pull the back of the tray to the desired length.

1710-46

4. Load the paper.

■

Make sure that you place the paper under the corner tab (left-front corner of the tray) and the tabs at the back of the tray.

■

Load letterhead face down with the top of the page toward the front of the tray.

■

Don't load paper above the fill line. Don’t load over 550 sheets.

1710-50

Phaser 3400 Personal Laser Printer

5. If necessary, adjust the side guides to lightly touch the paper.

1710-47

6. Slide the tray back into the printer.

User Guide

1710-51

Using the Multi-purpose Tray

The multi-purpose tray can be used in either of these ways:

■

Loaded with paper or special media

■

Used to manually feed paper one sheet at a time

Always use the multi-purpose tray to print on special media, such as envelopes, transparencies, or non-standard paper sizes.

To print two-sided jobs, always use the multi-purpose tray for the second side; refer to the Phaser 3400 Personal Laser Printer Reference Manual on the printer CD-ROM for more information.

To use the multi-purpose tray:

1. Open the multi-purpose tray and pull out the tray extension.

1710-29

2. When printing on special media, open the rear face-up tray and

pull out the extension.

1710-31

Phaser 3400 Personal Laser Printer

3. To load paper in the tray, place the paper against the left edge of

the tray, then slide the width guide against the paper.

1710-30

■

Load letterhead face up with the top of the page entering the printer first.

■

Don't load paper above the fill line. Don’t load over 100 sheets of paper, 20 transparencies, 25 labels, or 10 regular envelopes.

■

Load envelopes with the flap down.

Caution

Never use envelopes with clasps, snaps, windows, coated linings, self-stick adhesives, or stamps; they may severely damage the printer.

4. To use the paper or media loaded in the multi-purpose tray:

a. In the driver, select Multi-purpose Tray as the Paper Source.

b. Print the job.

To manually feed the paper, envelopes, or special media:

a. In the driver, select Manual Feed as the Paper Source.

b. Print the job.

c. When the Manual-feed light and the Data light on the

Control Panel comes on, load one sheet or one envelope and then press the Print button.

User Guide

Installing Software

Before sending a job to the printer, you must have the printer driver or PostScript PPD file installed on your computer.

Using the Windows installer

Use the installer application to automatically install the printer driver and utility software onto your computer's hard disk.

1. Insert the Phaser 3400 printer's CD-ROM into your computer's

CD-ROM drive.

2. When the CD-ROM automatically runs, click to select your

language. (If you have auto-run turned off, run setup.exe from the CD-ROM.)

Note

If the computer is connected to the printer by a USB cable (and you are using Windows 98 or Windows Me), install the USB Port Driver before you install the driver:

3. To install the USB port driver, click USB Port Driver, follow the

on-screen instructions, reboot when prompted, and then repeat Steps 1 and 2.

4. To install the printer driver, click Printer Driver and follow the

on-screen instructions to install the printer driver software.

5. If the computer is connected to the printer by a USB cable:

a. Click Start, select Settings, click Printers.

b. Right-click the icon for the printer.

c. From the popup menu, select Properties.

d. Click the Details tab.

e. For Print to the following port, select SSUSB and click the

OK button.

6. If you want to install the Remote Control Panel, click RCP and

follow the on-screen instructions. For more information on the Remote Control Panel, refer to the Phaser 3400 Personal Laser

Printer Reference Manual (on the CD-ROM).

Phaser 3400 Personal Laser Printer

Using the Macintosh installer

Use the installer application to automatically install the PostScript PPD onto your computer's hard disk.

Insert the Phaser 3400 printer's CD-ROM into your computer's CD-ROM drive.

Double click the CD-ROM icon.

Double click the folder for your language.

Folder Language

DE German

EN English

ES Spanish

FR French

IT Italian

PT Portuguese

4. Double click the Installer icon.

On the introductory screen, click the Continue button.

Read the installation notes, then click the Continue button.

7. In the Installer dialog box, click the Install button.

8. Either set up the printer in the Chooser or on your desktop (if your

computer is connected to the printer with a USB cable). Refer to the following section for more information if using a USB cable.

Note

To print, you must also have the LaserWriter 8 printer driver installed. If needed, run the LaserWriter 8 installer, which is available on the printer CD-ROM.

Setting up the printer when using a USB cable

Locate the Desktop Printer Utility in the Apple Extras folder.

Double click the Desktop Printer Utility.

User Guide

3. In the New Desktop Printer dialog box after With, select

LaserWriter 8, select Printer (USB) in the list, and click the OK

button.

4. In the top part of the dialog box, click the Change button, select

the PPD from the list, and click the Select button.

5. In the middle part of the dialog box, click the Change button,

select the Phaser 3400 printer, and click the OK button.

6. With both the PPD file and printer specified, click the Create

button.

7. Type the desired name for the printer under Save desktop

printer as and click the Save button.

An icon for the new printer now appears on the desktop.

Phaser 3400 Personal Laser Printer

Printing

When sending a job to the printer, select special features in the printer driver.

■

Windows — Use the PCL 6 driver or a PostScript driver with the Phaser 3400 PPD file.

■

Macintosh — Use the LaserWriter 8 driver with the Phaser 3400 PPD file.

Features available with these drivers include:

■

Number of copies

■

Paper size, source, and type

■

Orientation

■

Image quality

■

Image enhancement

■

Graphics mode

■

Multiple up

■

Fit to page/Scaling

■

Print as mirror image

■

True Type fonts

■

Watermarks

In addition, the PCL 6 driver includes:

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Toner save mode

■

Manual two-sided printing

■

Booklet printing

■

Poster printing

For information on Windows PCL 6 driver features, click the Help button on the driver tab.

Refer to the Phaser 3400 Personal Laser Printer Reference Manual (on the CD-ROM) for information on printing two-sided jobs, printing from Linux, and using the Remote Control Panel (with Windows).

User Guide

Troubleshooting Printing Problems

For more information, refer to the Phaser 3400 Personal Laser Printer Reference Manual on the printer CD-ROM or access the

troubleshooting knowledge base at

www.xerox.com/officeprinting/infoSMART/

General things to check

■

Make sure that your computer is connected to the printer with the right cable.

■

Use an IEEE-1284-rated cable for parallel connections.

■

Use a compliant cable rated USB Specification Revision 1.0 or 1.1 for USB connections.

■

Make sure that the printer cable is connected properly. If using a parallel cable, make sure that the clips on the connector are securely fastened.

■

Test whether the cable is defective by swapping the cable with one known to work.

■

There should not be any intermediate device (such as a scanner or removable drive) between the computer and the printer. If there is an intermediate device, remove it. Power off the computer, printer, and device, then connect the printer directly to the computer. After you power up the computer and the printer, re-submit the print job.

■

Make sure that the Phaser 3400 laser print cartridge is installed properly by removing and reinserting it; refer to the Laser Print Cartridge Installation instruction sheet on the Phaser 3400 printer’s CD-ROM for more information.

■

Make sure that the top cover is closed securely.

■

Make sure that paper is properly loaded in the trays and that the trays are fully inserted into the printer.

■

Make sure that the printer is selected as the default printer.

■

Print a Configuration Sheet (as described on page 2) to confirm that the printer is functioning.

Phaser 3400 Personal Laser Printer

■

If using Windows, access the printer driver (as described on page 25) and check the settings.

■

Make sure that the print job is being sent to the correct port (for example, LPT1). For Windows 95, Windows 98, or Windows Me, check the settings on the Details tab. For Windows 2000 or Windows NT, check the settings on the Ports tab.

■

Print a test page from the General tab of the printer driver. If the test page doesn’t print, un-install and then reinstall the printer driver. If the test page does print, the problem is not due to the printer or driver; check the application.

Indicator lights

For the location of the indicator lights on the control panel, see page 2.

■

If the Data light is off, check the power switch, power cord connection, and power source.

■

If the Error light is on, check to see that the laser print cartridge is properly inserted in the machine.

■

If the Error light blinks fast twice, then is off, blinks twice, then is off, etc., the toner in the laser print cartridge is getting low. You can still print approximately 500 pages (with 5% coverage) but may want to order a replacement laser print cartridge; refer to for more information.

■

If the Paper light and Error light are both on, check for paper jams or misfeeds.

■

If the Paper light and Error light alternately blink, remove paper from the face-down output tray on top of the printer.

■

If only the Paper light is on, add paper to the printer.

■

If the Manual light and Data light are on, the printer is in manual-feed mode. Insert paper in the multi-purpose tray and press the Print button.

■

If all lights are on, there is a system error. Turn the power off and then back on to clear. If the problem persists, contact Xerox Customer Support.

User Guide

Paper Jams

If the Error light (top) and Paper light (third) on the control panel are both on, the printer has a paper jam.

Jam prevention tips

■

Only use paper supported by the printer; see page 6.

■

Make sure that the paper is loaded correctly.

■

Don't add paper above the tray's fill line.

■

If paper is still jamming, flip the paper over in the paper tray.

■

Do not remove the tray while printing.

■

If printing on heavy paper or special media, only load the media in the multi-purpose tray.

■

Special media, such as thick paper and envelopes, should only be output to the face-up tray. Open the face-up tray in the back of the printer before sending the job to the printer.

Clearing jams in the exit area

1. If you see paper in the exit area, gently pull the paper to remove it;

if successful, skip to Step 11.

1710-38

Phaser 3400 Personal Laser Printer

2. If there is resistance when you pull the paper or the paper is not

visible, open the rear cover.

1710-39

3. Detach the vinyl strip.

1710-40

4. Press the rear cover down until the plastic clips of the rear tray

snap out.

1710-54

5. Gently pull the paper to remove it; if successful, skip to Step 9.

User Guide

6. If there is still resistance when you pull the paper, pinch the tabs

to release the exit roller, then swing the roller to the left.

1710-41

7. Gently remove the jammed paper.

Note

If you still cannot remove the paper, refer to "Clearing paper jams inside the printer" (the following section).

8. Replace and secure the exit roller.

9. Re-attach the vinyl strip.

10. Close the rear cover.

11. Open and close the top cover to resume printing.

Phaser 3400 Personal Laser Printer

Clearing jams inside the printer

Open the top cover and remove the laser print cartridge.

1710-08

Caution

Do not expose the laser print cartridge to heat or direct sunlight.

2. Carefully lift up the metal guide.

3. Gently remove the jammed paper.

4. Gently lower the metal guide.

User Guide

1710-35

5. Replace the laser print cartridge and close the top cover.

1710-37

Clearing jams in the tray area

1. Pull out the paper tray.

1710-42

2. Gently pull the jammed paper to remove it.

3. Push the stack of paper down until the bottom plate of the tray

locks into place.

Phaser 3400 Personal Laser Printer

4. Slide the tray back into the printer.

1710-51

5. To resume printing, open and close the top cover.

User Guide

Getting Help

Refer to the following resources for information about the Phaser 3400 printer.

Printer CD-ROM

The printer’s auto-running CD-ROM contains various resources available for installing and learning more about the Phaser 3400 printer.

■

Printer software

■

Read Me release notes

■

Phaser 3400 Personal Laser Printer User Guide (this manual)

■

Phaser 3400 Personal Laser Printer Reference Guide

■

Installation poster

■

Videos

■

Laser Print Cartridge installation instructions

■

Repacking instructions

Reference Guide

The Phaser 3400 Personal Laser Printer Reference Guide, on the printer’s CD-ROM, contains information on the following topics:

■ Loading the optional A5/A6 tray

■ Printing two-sided jobs

■ Linux printing

■ Remote Control Panel

■ Troubleshooting printing problems

■ Print quality

■ Maintenance and cleaning

■ Material Safety Data Sheet

■ Certifications

Phaser 3400 Personal Laser Printer

Videos

The Phaser 3400 videos, on the printer’s CD-ROM, contain information on the following topics:

■

Replacing the laser print cartridge

■

Loading media in the tray and multi-purpose tray

■

Clearing jams

■

Installing the network card

■

Installing the second paper tray assembly

Windows driver and driver help system

When using Windows 95, Windows 98, Windows Me, Windows 2000, or Windows NT, install the custom PCL 6 driver from the Printer CD-ROM. Then access the printer driver to view information about the printer features on the driver tabs by clicking the Help button on the tab.

To access the Phaser 3400 PCL 6 printer driver:

Click Start, select Settings, then click Printers.

In the Printers folder, right-click the icon for your Phaser 3400 printer.

3. From the popup menu, select Properties.

User Guide

Xerox web sites

To link to product and supplies information, download printer drivers, view documents, and access support information:

www.xerox.com/officeprinting

infoSMART™ Knowledge Base

To access the troubleshooting knowledge database used by Xerox Customer Support staff:

www.xerox.com/officeprinting/infoSMART

Technical support

To view technical support information:

www.xerox.com/officeprinting/support

On-line documentation

To view documentation about a printer:

www.xerox.com/officeprinting/documentation

Local sales and support centers

To find your local sales and support centers:

www.xerox.com/officeprinting/contacts

Phaser 3400 Personal Laser Printer

Customer support centers

Before calling for customer support, write down the serial number of your printer; refer to page 1 for the location of the serial number

Argentina

(54)-114-378-5444

Australia

1-800-811-177

Austria

+43 (1) 7956 7083

Belgium-French

+32 (70) 222 045

Belgium-Dutch

+32 (70) 222 047

Bolivia

+(5913) 469-090

Brazil

0800-21-8400

Canada

1-800-835-6100

Chile

800 200 600

Colombia

571-636-3011

Finland

0800 11 8388

France

0825 393 490

Germany

01805 004392

Hong Kong

2513-2513

Italy

199 112 088

Japan

+81 03-3448-3040

Korea

82 (2) 528 4661

Mexico

+52 (5) 628-1091

The Netherlands

0900 202 1154

New Zealand

0 800 449 177

Puerto Rico

1-800-835-6100

Singapore

1-800-356-5565

ASEAN

+(65) 251 3006

Spain

902 160236

Sweden

+46 (771) 1788 08

Switzerland

+41 (848) 845107

Taiwan

(02) 2757 1567

Thailand

2-645-3600

0870 241 3459

1-800-835-6100

Denmark

7010 7288

Ecuador

593 (2) 520-480

User Guide

Norway

8150 0308

Venezuela

+58 (2) 265 2625

Printer Specifications

Item Specification and Description

Print Speed 17 pages per minute for Letter size;

16 pages per minute for A4 size

Resolution True 600 x 600 dpi; 1200 dpi Resolution

Output Capacity ■ Face-down tray: 250 Sheets

■ Face-up tray: 100 Sheets

Input Capacity

■ Tray 1: 550 sheets of paper

(16 to 28 lbs./60 to 105 g/m

■ Multi-purpose tray: 100 sheets of paper

(16 to 43 lbs./60 to 163 g/m

)

), 20 transparencies,

25 labels, or 10 envelopes

■ Optional Second Tray: 550 sheets of paper

(16 to 28 lbs./60 to 105 g/m2)

■ Optional A5/A6 tray: 250 sheets of paper

(16 to 28 lbs./60 to 105 g/m2)

Power Rating AC 100-128V/200-240V, 50/60 Hz

Acoustic Noise

Operating Environment

■ Standby: Less than 35 dB

■ Operating: Less than 49 dB

■ Temperature: 10~30 degrees C/50~90 degrees F

■ Humidity: 20 percent - 80 percent relative humidity

Weight 16.1 Kg/35.5 lbs. (with packaging materials)

External Dimensions

■ Width: 362 mm (14.25 in.)

■ Depth: 409 mm (16.1 in.)

■ Height: 295 mm (11.6 in.)

Print Cartridges For part numbers, refer to page 3

Emulation PCL6, PCL5e, PostScript Level 3, Epson FX-850,

IBM ProPrinter

Fonts 45 scalable (35 Intellifont, 1 Bitmap, Euro)

CPU 166 MHz, 32-bit RISC processor

Memory Standard 16 Mbytes, Expandable to 80 Mbytes: (Installed

into the slot labeled DRAM Module) 100 pin, SDRAM, non-parity: 50 ns. 16 Mbytes, 32 Mbytes, or 64 Mbytes; for part numbers, refer to page 3.

Phaser 3400 Personal Laser Printer

Item Specification and Description

Interfaces ■ Bidirectional Parallel Standard (IEEE 1284) – Modes

supported: Compatible, Nibble, Byte, ECP

■ USB Interface Standard – USB 1.0/1.1 compliant,

12 Mbps, 1 port

User Guide

609T14478

Xerox 3400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Printer Warranty

Consumables Warranty

User safety summary

Printer Parts and Supplies

Front

Back

Control Panel

Supplies and Accessories

Customer-Replaceable Consumables (CRCs)

Accessories

Paper and Print Media

Paper tips

Media weights and types

Supported paper and media sizes

Loading Trays

Loading the standard tray

Using the Multi-purpose Tray

Installing Software

Using the Windows installer

Using the Macintosh installer

Setting up the printer when using a USB cable

Printing

Troubleshooting Printing Problems

General things to check

Indicator lights

Paper Jams

Jam prevention tips

Clearing jams in the exit area

Clearing jams inside the printer

Clearing jams in the tray area

Getting Help

Printer CD-ROM

Reference Guide

Videos

Windows driver and driver help system

Xerox web sites

infoSMART™ Knowledge Base

Technical support

On-line documentation

Local sales and support centers

Customer support centers

Printer Specifications