Xerox 3330V_DNI User Manual

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Version 1.0 September 2016

Xerox

Phaser

User Guide

3330 Printer

©2016 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, Phaser®, PhaserSMART®, PhaserMatch®, PhaserCal®, PhaserMeter™, CentreWare®, PagePack®, eClick®, PrintingScout®, Walk-Up®, WorkCentre®, FreeFlow®, SMARTsend®, Scan to PC Desktop®, MeterAssistant®, SuppliesAssistant®, XeroxSecureAccess Unified ID System®, XeroxExtensible InterfacePlatform®, ColorQube®, Global PrintDriver®, and Mobile Express Driver®are trademarks of Xerox Corporation in the United States and / or other countries.

Adobe®, Adobe PDF logo, Reader®, Adobe®Type Manager®, ATM™, Flash®, Macromedia®, Photoshop®, and PostScript®are trademarks or registeredtrademarksof Adobe Systems, Inc.

Apple®, Bonjour®, EtherTalk™, TrueType®, iPad®, iPhone®, iPod®, iPod touch®, AirPrint®and the AirPrint®, Mac®, and Mac OS®are trademarks or registered trademarks of Apple Inc. in the U.S. and other countries.

HP-GL®, HP-UX®, and PCL®are registered trademarks of Hewlett-Packard Corporation in the United States and/or other countries.

IBM®and AIX®are registered trademarks of International Business Machines Corporation in the United States and/or other countries.

Microsoft®, Windows Vista®, Windows®, and Windows Server®are registered trademarks of Microsoft Corporation in the United States and other countries.

Novell®, NetWare®, NDPS®, NDS®, IPX™, and Novell Distributed Print Services™ are trademarks or registered trademarks of Novell, Inc. in the United States and other countries.

SGI®and IRIX®are registered trademarks of Silicon Graphics International Corp. or its subsidiaries in the United States and/or other countries.

Sun, Sun Microsystems, and Solaris are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries.

McAfee®, ePolicy Orchestrator®, and McAfeeePO™are trademarks or registeredtrademarks of McAfee, Inc. in the United States and other countries.

UNIX®is a trademark in the United States and other countries, licensed exclusively through X/ Open Company Limited.

PANTONE®and other Pantone, Inc. trademarks are the property of Pantone, Inc.

Table of Contents

1 Safety....................................................................................................1-1

Notices and Safety..............................................................................................................1-1

Electrical Safety....................................................................................................................1-2

General Guidelines.................................................................................................1-2

Power Cord................................................................................................................1-2

Emergency Power Off...........................................................................................1-3

Laser Safety..............................................................................................................1-3

Operational Safety..............................................................................................................1-3

Operational Guidelines.........................................................................................1-3

Ozone Release..........................................................................................................1-4

Printer Location.......................................................................................................1-4

Printer Supplies........................................................................................................1-4

Maintenance Safety...........................................................................................................1-5

Printer Symbols.....................................................................................................................1-5

Environmental, Health, and Safety Contact Information...................................1-9

2 Features................................................................................................2-1

Parts of the Printer...............................................................................................................2-1

Front View.................................................................................................................2-1

Rear View...................................................................................................................2-2

Internal Components............................................................................................2-2

Control Panel............................................................................................................2-3

Information Pages...............................................................................................................2-4

Accessing the Information Pages....................................................................2-4

Configuration Report............................................................................................2-4

Power Saver Mode...............................................................................................................2-5

Power Saver Levels.................................................................................................2-5

Setting the Power Saver Mode Timers at the Control Panel.................2-5

Exiting Power Saver Mode...................................................................................2-5

Administration Features....................................................................................................2-6

Xerox®CentreWare®Internet Services...........................................................2-6

Accessing Xerox®CentreWare®Internet Services.......................................2-6

Locating the IP Address of the Printer...........................................................2-6

Maintenance Assistant.........................................................................................2-6

Enabling Maintenance Assistant........................................................2-6

More Information................................................................................................................2-8

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Table of Contents

3 Installation and Setup....................................................................3-1

Installation and Setup Overview...................................................................................3-1

Selecting a Location for the Printer..............................................................................3-2

Connecting the Printer.......................................................................................................3-2

Selecting a Connection Method.......................................................................3-2

Connecting the Printer to the Network..........................................................3-3

Connecting to a Computer Using USB...........................................................3-3

Turning On/Off the Printer..................................................................................3-3

Configuring Network Settings........................................................................................3-6

About TCP/IP and IP Addresses........................................................................3-6

Installing the Software......................................................................................................3-6

Operating System Requirements......................................................................3-6

Installing Drivers and Utilities for Windows................................................3-7

Installing Print Drivers for Macintosh OS X Version 10.9 and

Later...................................................................................................................3-7

Installing the Print Drivers for UNIX and Linux..........................................3-9

Other Drivers.............................................................................................................3-9

Installing the Printer as a Web Service on Devices.................................................3-9

Installing a WSD Printer Using the Add Device Wizard..........................3-9

Installing a WSD Printer Manually Using the Add Printer

Wizard............................................................................................................3-10

AirPrint, Mopria, Google Cloud Print, and NFC......................................................3-10

4 Paper and Media...............................................................................4-1

Supported Paper...................................................................................................................4-1

Ordering Paper.........................................................................................................4-1

General Paper Loading Guidelines..................................................................4-1

Paper That Can Damage Your Printer............................................................4-1

Paper Storage Guidelines....................................................................................4-2

Supported Paper Types and Weights..............................................................4-2

Supported Standard Paper Sizes......................................................................4-3

Supported Custom Paper Sizes.........................................................................4-3

Supported Paper Types and Weights for Automatic 2-Sided

Printing.............................................................................................................4-3

Supported Standard Paper Sizes for Automatic 2-Sided

Printing.............................................................................................................4-4

Supported Custom Paper Sizes for Automatic 2-Sided

Printing.............................................................................................................4-5

Loading Paper.......................................................................................................................4-6

Loading Paper in the Bypass Tray....................................................................4-6

Loading Paper in Tray 1 and Optional Tray 2.............................................4-8

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Setting Paper Size and Type.........................................................................................4-10

Setting the Paper Size........................................................................................4-10

Setting the Paper Type......................................................................................4-11

Printing on Special Paper...............................................................................................4-12

Envelopes................................................................................................................4-12

Guidelines for Printing Envelopes.....................................................4-12

Loading Envelopes in the Bypass Tray...........................................4-12

Labels........................................................................................................................4-14

Guidelines for Printing Labels............................................................4-14

Loading Labels in the Bypass Tray...................................................4-14

Transparencies......................................................................................................4-15

Guidelines for Printing Transparencies..........................................4-15

5 Printing..................................................................................................5-1

Printing Overview.................................................................................................................5-1

Selecting Printing Options................................................................................................5-1

Print Driver Help......................................................................................................5-2

Windows Printing Options..................................................................................5-2

Setting Default Printing Options for Windows..............................5-2

Selecting Windows Print Options for an Individual Job............5-3

Saving a Set of Commonly Used Printing Options for

Windows.............................................................................................5-3

Macintosh Printing Options................................................................................5-3

Selecting Printing Options for Macintosh........................................5-3

Saving a Set of Commonly Used Printing Options for

Macintosh..........................................................................................5-4

Linux Printing Options..........................................................................................5-4

Launching Xerox®Printer Manager....................................................5-4

Printing from a Linux Workstation.....................................................5-4

Printing Features.....................................................................................................5-5

Printing on Both Sides of the Paper...................................................5-5

Selecting Paper Options for Printing.................................................5-6

Printing Multiple Pages to a Single Sheet.......................................5-6

Scaling...........................................................................................................5-6

Print Quality.................................................................................................5-6

Printing from a USB Flash Drive.....................................................................................5-7

6 Maintenance.......................................................................................6-1

Cleaning the Printer............................................................................................................6-1

General Precautions...............................................................................................6-1

Cleaning the Exterior............................................................................................6-2

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Ordering Supplies.................................................................................................................6-2

When to Order Supplies.......................................................................................6-2

Viewing Printer Supply Status...........................................................................6-2

Consumables............................................................................................................6-3

Routine Maintenance Items..............................................................................6-3

Toner Cartridges......................................................................................................6-4

General Precautions for the Toner Cartridge..................................6-4

Replacing a Toner Cartridge.................................................................6-4

Drum Cartridges......................................................................................................6-4

General Precautions for the Drum Cartridge..................................6-4

Replacing a Drum Cartridge.................................................................6-5

Recycling Supplies..................................................................................................6-5

Moving the Printer...............................................................................................................6-5

Billing and Usage Counters Information...................................................................6-6

7 Troubleshooting.................................................................................7-1

General Troubleshooting..................................................................................................7-1

Restarting the Printer............................................................................................7-1

Printer Fails to Power On......................................................................................7-1

Printer Resets or Turns Off Frequently............................................................7-2

Document Prints from Wrong Tray..................................................................7-2

Automatic 2-Sided Printing Problems............................................................7-2

Paper Tray Fails to Close......................................................................................7-3

Printing Takes Too Long.......................................................................................7-3

Printer Fails to Print................................................................................................7-3

Printer Makes Unusual Noises...........................................................................7-4

Condensation has Formed Inside the Printer..............................................7-5

Paper Jams.............................................................................................................................7-5

Minimizing Paper Jams........................................................................................7-5

Locating Paper Jams.............................................................................................7-6

Clearing Paper Jams..............................................................................................7-8

Clearing Paper Jams from the Bypass Tray....................................7-8

Clearing Paper Jams from Tray 1........................................................7-9

Clearing Paper Jams from Tray 2.....................................................7-11

Clearing Paper Jams from Inside the Front Cover.....................7-14

Clearing Paper Jams from the Back of the Printer....................7-16

Clearing Paper Jams from the Duplex Unit.................................7-19

Clearing Paper Jams from the Output Area.................................7-21

Troubleshooting Paper Jams...........................................................................7-21

Multiple Sheets Pulled Together.......................................................7-21

Paper Misfeeds........................................................................................7-22

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Label and Envelope Misfeeds............................................................7-22

Paper Jam Message Stays On...........................................................7-23

Jams During Automatic 2-Sided Printing.....................................7-23

Print-Quality Problems.....................................................................................................7-23

Controlling Print Quality....................................................................................7-24

Solving Print-Quality Problems.......................................................................7-24

Getting Help........................................................................................................................7-28

Control Panel Messages....................................................................................7-28

Available Information Pages...........................................................................7-28

Accessing Available Information Pages........................................7-28

Online Support Assistant..................................................................................7-28

More Information................................................................................................7-29

A Specifications.....................................................................................A-1

Printer Configurations and Options.............................................................................A-1

Configurations.........................................................................................................A-1

Standard Features..................................................................................................A-1

Physical Specifications.......................................................................................................A-2

Weights and Dimensions....................................................................................A-2

Clearance Requirements for Standard Configuration.............................A-2

Environmental Specifications.........................................................................................A-3

Temperature.............................................................................................................A-3

Relative Humidity...................................................................................................A-3

Elevation....................................................................................................................A-3

Electrical Specifications....................................................................................................A-3

Power Supply Voltage and Frequency............................................................A-3

Power Consumption..............................................................................................A-3

Performance Specifications.............................................................................................A-4

Printer Warm-up Time..........................................................................................A-4

Print Speed................................................................................................................A-4

B Regulatory Information..................................................................B-1

Basic Regulations.................................................................................................................B-1

ENERGY STAR®Qualified Product....................................................................B-1

United States FCC Regulations.........................................................................B-1

Canada.......................................................................................................................B-2

European Union......................................................................................................B-2

European Union Lot 4 Imaging Equipment Agreement

Environmental Information.....................................................................B-2

Environmental Information Providing Environmental

Solutions and Reducing Cost......................................................B-2

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Germany....................................................................................................................B-4

Germany - Blue Angel..............................................................................B-4

Blendschutz.................................................................................................B-4

Lärmemission..............................................................................................B-5

Importeur.....................................................................................................B-5

Turkey RoHS Regulation.......................................................................................B-5

Regulatory Information for 2.4 GHz Wireless Network

Adapter............................................................................................................B-5

Material Safety Data Sheets...........................................................................................B-5

C Recycling and Disposal....................................................................C-1

All Countries...........................................................................................................................C-1

North America.......................................................................................................................C-1

European Union...................................................................................................................C-1

Domestic/Household Environment.................................................................C-1

Professional/Business Environment................................................................C-2

Collection and Disposal of Equipment and Batteries..............................C-2

Business Users in the European Union.............................................C-2

Disposal Outside of the European Union........................................C-2

Battery Symbol Note............................................................................................C-3

Battery Removal.....................................................................................................C-3

Other Countries....................................................................................................................C-3

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User Guide

Safety

Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the followinginformationensures the continued and safe operation of your Xerox printer.

Notices and Safety

Read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer.

Your Xerox®printer and supplies are designed and tested to meet strict safety requirements.These include safetyagencyevaluation and certification, and compliance with electromagnetic regulations and established environmental standards.

The safety and environment testing and performanceof this product have been verified using Xerox®materials only.

Note

Unauthorized alterations, which can include the addition of new functions or the connection of external devices, can affectthe product certification. Formore information, contact your Xerox representative.

User Guide

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Safety

Electrical Safety

General Guidelines

Warning

• Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock.

• Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so. Turn off the printer when performingthese installations. Disconnect the power cord when removing coversand guards for installing optional equipment. Except for user-installable options, there are no parts that you can maintain or service behind these covers.

Warning

The following are hazards to your safety:

• The power cord is damaged or frayed.

• Liquid is spilled into the printer.

• The printer is exposed to water.

• The printer emits smoke, or the surface is unusually hot.

• The printer emits unusual noise or odors.

• The printer causes a circuit breaker, fuse, or other safety device to activate.

If any of these conditions occur, do the following:

1. Turn off the printer immediately.

2. Disconnect the power cord from the electrical outlet.

3. Call an authorized service representative.

Power Cord

• Use the power cord supplied with your printer.

• Do not use an extension cord or remove or modify the power cord plug.

• Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet.

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal.

Warning

Avoidthe potential of electrical shock by ensuring that the printer is grounded properly. Electrical products can be hazardous if misused.

• Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the electrical specification of the printer with an electrician if necessary.

• Do not place the printer in an area where people can step on the power cord.

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Safety

• Do not place objects on the power cord.

• If the power cord becomes frayed or worn, replace it.

• Do not plug or unplug the power cord while the power switch is in the On position.

• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.

• Ensure that the electrical outlet is near the printer and is easily accessible.

The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.

Emergency Power Off

If any of the following conditions occur, power the printer off immediately. Disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if any of the following occurs:

• The equipment emits unusual odors or makes unusual noises.

• The power cable is damaged or frayed.

• A wall panel circuit breaker, fuse, or other safety device has been tripped.

• Liquid is spilled into the printer.

• The printer is exposed to water.

• Any part of the printer is damaged.

Laser Safety

This printer complies with laser product performance standards set by governmental, national, and international agencies and is certified as a Class 1 Laser Product. The printer does not emit hazardous light because the beam is enclosed completely during all modes of customer operation and maintenance.

Laser Warning

Use of controls, adjustments, or performance of procedures other than those specified in this manual can result in hazardous radiation exposure.

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.

Operational Guidelines

• Do not remove any paper trays while the printer is printing.

• Do not open the doors when the printer is printing.

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Safety

• Do not move the printer when it is printing.

• Keep hands, hair, neckties, and so on, away from the exit and feed rollers.

• Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove the protective covers.

Hot Warning

The metallic surfaces in the fuser area are hot. Always use caution when removing paper jams from this area and avoid touching any metallic surfaces.

Ozone Release

This printer produces ozone during normal operation. The amount of ozone produced depends on copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room.

For more information in the United States and Canada, go to

www.xerox.com/environment. In other markets, contact your local Xerox representative

or go to www.xerox.com/environment_europe.

Printer Location

• Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weigh. To find the weight for your printer configuration, refer to Physical

Specifications.

• Do not block or cover the slots or openings on the printer. These openings are provided for ventilation and to prevent overheating of the printer.

• Place the printer in an area where there is adequate space for operation and servicing.

• Place the printer in a dust-free area.

• Do not store or operate the printer in an extremely hot, cold, or humid environment.

• Do not place the printer near a heat source.

• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.

• Do not place the printer where it is exposed directly to the cold air flow from an air conditioning system.

• Do not place the printer in locations that are susceptible to vibrations.

• For optimum performance, use the printer at the elevations specified in Elevation.

Printer Supplies

• Use supplies that are designed for your printer. The use of unsuitable materials can cause poor performance and a possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with the product, options, and supplies.

• Store all consumables in accordance with the instructions provided on the package or container.

• Keep all consumables away from the reach of children.

• Never throw toner, print cartridges, drum cartridges, or toner containers into an open flame.

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Safety

• When handling cartridges, such as toner cartridges, avoid skin or eye contact with toner. Eye contact can cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase the risk of skin or eye contact.

Caution

Use of non-Xerox supplies is not recommended. The Xerox Warranty,ServiceAgreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. For details, contact your Xerox representative.

Maintenance Safety

• Do not attempt to perform any maintenance procedure that is not described specifically in the documentation supplied with your printer.

• Do not use aerosol cleaners. Clean with a dry lint-free cloth only.

• Do not burn any consumables or routine maintenance items.

• For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.

Warning

Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on electromechanical equipment.

Printer Symbols

DescriptionSymbol

Warning:

Indicates a hazard that can cause serious injury or death if not avoided.

Hot Warning: Hot surface on or in the printer. Use caution to avoid personal injury.

Caution: Indicates a mandatory action to take to avoid damage to the property.

Do not touch the part or area of the printer.

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Safety

DescriptionSymbol

Do not expose the drum cartridges to direct sunlight.

Do not burn the toner cartridges.

Do not burn the drum cartridges.

Do not touch the part or area of the printer.

DescriptionSymbol

Do not use paper attached with staples or any other form of binding clip.

Do not use folded, creased, curled, or wrinkled paper.

Do not load or use inkjet paper.

Do not use transparencies or overhead projector sheets.

Do not reload paper previously printed on or used.

Add paper or media.

Paper jam

Lock

Unlock

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User Guide

DescriptionSymbol

Document

Paper

WLAN Wireless Local Area Network

LAN Local Area Network

USB Universal Serial Bus

Postcard

Safety

Load envelopes in the tray with the flaps closed and facing up.

Load envelopes in the tray with the flaps open and facing up.

Weight

Data Transmission

Paper Feeding Direction Indicator

OK Button

User Guide

Print Menu Button

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Safety

DescriptionSymbol

Online Button

DescriptionSymbol

Information Button

Menu Button

Back Button

Power/Wake Button

Cancel Job Button

Left Direction Indicator

Right Direction Indicator

Up Direction Indicator

Down Direction Indicator

WPS Button (Wi-Fi Protected Setup)

This item can be recycled. For details, refer to Recycling and

Disposal.

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Safety

Environmental, Health, and Safety Contact Information

For more informationon Environment, Health, and Safetyin relation to this Xerox product and supplies, contact the following customer help lines:

1-800-ASK-XEROX (1-800-275-9376)United States and Canada:

+44 1707 353 434Europe:

For product safety informationin the United States,go to www.xerox.com/environment.

For product safety information in Europe, go to www.xerox.com/environment_europe.

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Safety

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Features

Parts of the Printer

Front View

6.1. Output Tray ExtensionPaper Level Indicator

2. 7.Optional FeederTray 2 with 550-Sheet Capacity

4. 9.Bypass Tray and Extension USB Port

User Guide

Card Reader Bay for optional NFC Enablement Kit

8.3. Control Panel DisplayTray 1 with 250-Sheet Capacity

10.5. Control Board CoverOutput Tray

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Features

Rear View

5.1. Network Cable PortTray 1 Rear Access Cover

2. 6.Power Receptacle Duplex Unit

7.3. Rear DoorPower Switch

4. USB Cable Port

Internal Components

2. Drum Cartridge

3.1. Toner CartridgeFront Cover

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User Guide

Control Panel

Features

DescriptionNo.DescriptionNo.

Used forwireless network connectivity.

left/right arrows are used to scroll through the options available in the selected menu, as shown on the control panel display, and to increase and decrease the values.

lets you access options and settings.

5WPS (Wi-Fi Protected Services) Button:

6Alphanumeric Keypad2

Back Button: Used to go back one level in the menu.

OK Button: Confirms the selection on the control panel display.

Cancel Button7Arrow Buttons: The up/down and

Power On/Off Button8Menu Button: Enters Menu Mode and

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Features

Information Pages

Your printer has a set of information pages that you can access from the printer control panel.

Accessing the Information Pages

1. At the printer control panel, press the Menu button. If necessary, allow a moment

for the machine to warm up.

2. Press the Menu button again.

A list of menu items appear.

3. Press the Up/Down arrow button, and select Information.

4. Press the Right arrow button.

5. Press the Up/Down arrow button, and select Information.

A list of Information pages appear.

6. Press the Up/Down arrow button, and select an information page to print.

7. To select an information page, press the Right arrow button, and then select the OK

button.

Configuration Report

The Configuration Report provides product information including installed options, network settings, port setup, tray infromation, and more.

To print the Configuration Report, refer to the System Administrator Guide at

www.xerox.com/office/3330docs.

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Features

Power Saver Mode

Power Saver mode reduces power consumption when the printer is left idle fora specified period.

Power Saver Levels

There are two levels of Power Saver mode.

• Low Power Save: After a specified period of inactivity, the control panel display dims

and the printer operates on reduced power consumption.

• Very Low Power Save: After a specified period of inactivity, the control panel display

turns off and the printer enters standby mode.

Setting the Power Saver Mode Timers at the Control Panel

For details, refer to the System Administrator Guide at www.xerox.com/office/3330docs

Exiting Power Saver Mode

The printer exits Power Saver mode automatically when any of the following events occur.

• You press a button on the control panel.

• The printer receives data from a connected device.

• You open any door or cover on the printer.

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Features

Administration Features

For details, referto the SystemAdministratorGuide at www.xerox.com/office/3330docs.

Xerox®CentreWare®Internet Services

Xerox®CentreWare®Internet Services is the administration and configuration software installed on the embedded Web server in the printer. It allows you to configure and administer the printer from a Web browser.

Xerox®CentreWare®Internet Services requires:

• A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux environments.

• TCP/IP and HTTP enabled in the printer.

• A network-connected computer with a Web browser that supports JavaScript.

Accessing Xerox®CentreWare®Internet Services

1. At your computer, open a Web browser.

2. In the address field, type the IP address of the printer.

3. Press Enter or Return.

Locating the IP Address of the Printer

To install print drivers for a network-connected printer, you need the IP address of your printer. You also need the IP address to access and configure any printer settings in Xerox®CentreWare®Internet Services.

You can view the IP address of your printer on the control panel display.

1. At the printer control panel, press the Menu button.

2. Press the Up/Down arrow button, and select Information.

3. Press the Right arrow button.

4. Press the Down arrow button, and select About this Printer.

5. Press the Right arrow button.

6. Press the Down arrow button, and select TCP/IPv4 Address.

The screen automatically scrolls right to left, showing the IP address.

Maintenance Assistant

Your printer includes a built-in diagnostic capability allowing you to send diagnostic information directly to Xerox. Maintenance Assistant is a remote diagnostic tool that offers a fast way to resolve potential issues, receive assistance, and automate the troubleshooting or repair process.

Enabling Maintenance Assistant

Beforeyoubegin: If your network uses a proxy server, configure the Proxy Server settings of the printer to ensure that the printer can connect to the Internet.

1. Fromthe Printer Status window, click Help > Xerox®CentreWare®Internet Services.

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User Guide

Features

2. From Xerox®CentreWare®Internet Services, click Status > SMart eSolutions.

3. From Smart eSolutions, click Maintenance Assistant.

4. To send status information to Xerox, click Start an Online Troubleshooting Session at www.Xerox.com.

5. After the data is sent, your browser is redirected to www.xerox.com to start your

online troubleshooting session.

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Features

More Information

You can obtain more information about your printer from these sources:

LocationResource

Packaged with the printer.Installation Guide

www.xerox.com/office/3330docsOther documentation for your printer

www.xerox.com/office/3330supportTechnical support information for your printer,

including online technical support, Online Support Assistant, and driver downloads.

Press the control panel Help (?) button.Information about menus or error messages

Information Pages

Xerox®CentreWare®Internet Services documentation

interactivetutorials,printing templates, helpful tips, and customized features to meet your individual needs.

Print from the control panel, or from Xerox

CentreWare®Internet Services, click Proper-

ties > Services > Printing > Reports.

From Xerox®CentreWare®Internet Services,

click Help.

www.xerox.com/office/3330suppliesOrder supplies for your printer

www.xerox.com/office/businessresourcecenterA resource for tools and information, including

www.xerox.com/office/worldcontactsLocal sales and support center

www.xerox.com/office/registerPrinter registration

www.direct.xerox.com/Xerox®Direct online store

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User Guide

Installation and Setup

Installation and Setup Overview

Before printing, ensure that your computer and the printer are plugged in, turned on, and connected. Configurethe initial settings of the printer, then install the driver software and utilities on your computer.

You can connect to your printer directly from your computer using USB, or connect to a network using an Ethernet cable or wireless connection. Hardware and cabling requirements vary for the differentconnection methods. Routers, network hubs, network switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because, typically, it is faster than a USB connection, and it provides access to Xerox®CentreWare Internet Services.

Note

If the Software and Documentation disc is not available, you can download the latest drivers from www.xerox.com/office/3330drivers.

Selecting a Location for the Printer

Note

Sudden temperature fluctuations can affect print quality. Rapid heating of a cold room can cause condensation inside the printer, directly interfering with image transfer.

• Select a dust-free area with temperatures from 10–30°C (50–90°F), and relative humidity 20–80%

• Place the printer on a level, solid, non-vibrating surface with adequate strength for the weight of the printer. The printer must be horizontal with all four feet in solid contact with the surface.To find the weight foryour printer configuration, see Physical

Specifications.

• Select a location with adequate clearance to access supplies and to provide proper ventilation. To find the clearance requirements for your printer, see Clearance

Requirements for Standard Configuration.

• After positioning the printer, you are ready to connect it to the power source and computer or network.

Connecting the Printer

Selecting a Connection Method

The printer can be connected to your computer using a USB cable or an Ethernet cable. The method you select depends on how your computer is connected to the network. A USB connection is a direct connection and is the easiest to set up. An Ethernet connection is used for networking. If you are using a network connection, it is important to understand how your computer is connected to the network. For details, refer to About

TCP/IP and IP Addresses.

Note

• Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or driver type.

• Hardware and cabling requirements vary for the different connection methods. Routers, network hubs, network switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately.

Network

If your computer is connected to an office network or home network, use an Ethernet cable to connect the printer to a network port. Ethernet networks can support many computers, printers, and devices simultaneously. In most cases, an Ethernet connection is fasterthan USB and provides direct access to printer settings using Xerox®CentreWare Internet Services.

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User Guide

Installation and Setup

Wireless Network

If your network includes a wireless router or wireless access point, you can connect the printer to the network with a wireless connection. A wireless network connection provides the same access and services as a wired connection provides. A wireless network connection is typically faster than USB and allows direct access to the printer settings when using Xerox®CentreWare®Internet Services.

USB

If you connect the printer to one computer and do not have a network, use a USB connection. A USB connection offers fast data speeds, but typically not as fast as an Ethernet connection. In addition, a USB connection does not provide access to Xerox CentreWare®Internet Services.

Connecting the Printer to the Network

Use a Category 5 or higher Ethernet cable to connect the printer to the network. An Ethernet network is used for one or more computers and supports many printers and systems simultaneously. An Ethernet connection provides direct access to printer settings using Xerox®CentreWare®Internet Services.

To connect the printer:

1. Connect the power cord to the printer, and plug the cord into an electrical outlet.

2. Connect one end of a Category 5 or higher Ethernet cable to the Ethernet port on

the printer. Connect the other end of the Ethernet cable to a correctly configured network port on a hub or router.

3. Turn on the printer. For details on configuring network settings, refer to the System Administrator Guide

at www.xerox.com/office/3330docs.

Connecting to a Computer Using USB

To connect using USB, you need Windows 7, Windows 8 or later, Windows Server 2008 or later, or Macintosh OS X version 10.9 or later.

To connect the printer to the computer using a USB cable:

1. Connect the B end of a standard A/B USB 2.0 cable to the USB Port on the left side of the printer.

2. Connect the A end of the USB cable to the USB port on the computer.

3. If the Windows Found New Hardware Wizard appears, select Cancel.

4. Install the print drivers. For details, refer to Installing the Software.

Turning On/Off the Printer

Beforeturning on the printer, ensure that the power cord is plugged into the printer and wall outlet, and that the the power switch is in the off position.

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User Guide

Installation and Setup

The printer has a power Down button on the control panel display and a power switch on the back-left side.

• The power down button on the control panel display initiates an orderly shutdown of the printer electronic components.

• The power switch on the side of the printer controls the main power to the printer.

1. To turn on the printer, press the power switch to the On position.

If the power switch is on, but the printer is powered off, the printer was turned off using the control panel. To switch on the printer, press the power switch to the Off position and then to the On position.

2. To turn off the printer:

Caution

• To prevent a printer malfunction, perform the control panel shutdown first.

• Do not plug or unplug the power cord while the printer is powered on. a) At the printer control panel, press the Power Saver button.

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User Guide

Installation and Setup

b) Touch Power Down.

Note

When all of the control panel lights are off, the printer power-off sequence is complete. Turning the power switch off is optional.

User Guide

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Installation and Setup

Configuring Network Settings

About TCP/IP and IP Addresses

Computersand printers primarily use TCP/IPprotocols to communicate over an Ethernet network. Generally, Macintosh computers use either TCP/IP or the Bonjour protocol to communicate with a network printer. For Macintosh OS X systems, TCP/IP is preferred. Unlike TCP/IP, however, Bonjour does not require printers or computers to have IP addresses.

With TCP/IP protocols, each printer and computer must have a unique IP address. Many networks and cable and DSL routers have a Dynamic Host Configuration Protocol (DHCP) server. A DHCP server automatically assigns an IP address to every computer and printer on the network that is configured to use DHCP.

If you use a cable or DSL router, for information on IP addressing, refer to the documentation for your router.

Installing the Software

Before you install driver software, verify that the printer is plugged in, turned on, connected correctly, and has a valid IP address. If you cannot find the IP address, see

Locating the IP Address of the Printer.

If the Software and Documentation disc is not available, download the latest drivers from www.xerox.com/office/3330drivers.

Operating System Requirements

Windows Vista, Windows 7, Windows 8, Windows Server2008, WindowsServer2008 R2, and Windows Server 2012.

• Macintosh OS X version 10.9 and later

• UNIX and Linux: Yourprintersupports connection to various UNIX platforms through the network interface. For details, see www.xerox.com/office/3330drivers.

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User Guide

Installing Drivers and Utilities for Windows

Installation and Setup

To access all the features of your printer, install the Xerox®print driver and the Xerox

scan driver.

To install the print and scan driver software:

1. Insert the Software and Documentation disc into the appropriate drive on your computer. The installer starts automatically.

If the installer does not start automatically, navigate to the drive, and double-click the Setup.exe installer file.

2. To change the language, click Language.

3. Select your language, then click OK.

4. Click Install Drivers > Install Print and Scan Drivers.

5. To accept the license agreement, click I Agree.

6. From the list of discovered printers, select your printer, then click Next.

7. If your printer does not appear in the list of discoveredprinters, click Extended Search.

8. If your printer still does not appear in the list of discovered printers, and you know

the IP address:

a) Click the Network Printer icon at the top of the window. b) Enter the IP address or the DNS name of the printer. c) Click Search. d) From the list of discovered printers, select your printer, then click Next.

9. If the printer still does not appear in the list of discovered printers, and you do not know the IP address:

a) Click Advanced Search. b) If you know the gateway address and subnet mask, click the top button and

enter the addresses into the Gateway and Subnet Mask fields.

c) If you know the address of another printer on the same subnet, click the middle

button and enter the address in the IP Address field.

d) Click Search. e) From the list of discovered printers, select your printer, then click Next.

Note

When the printer appears in the Discovered Printers window, it displays the IP address. Record the IP address for future use.

10. Select the desired driver.

11. Click Install.

12. If the installer prompts you for the IP address, enter the IP address of the printer.

13. If the installer prompts you to restart your computer, click Restart to complete the

installation of the drivers.

14. To complete the installation, click Finish.

Installing Print Drivers for Macintosh OS X Version 10.9 and Later

Install the Xerox print driver to access all features of your printer.

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Installation and Setup

To install the print driver software:

1. Insert the Software and Documentation disc into the appropriate drive on your computer.

2. To view the .dmg file for your printer, double-click the disc icon.

3. Open the .dmg file, then navigate to the appropriate installer file for your operating

system.

4. To begin installation, open the Installer package file.

5. To acknowledge the warning and introductory messages, click Continue. Click Continue again.

6. To accept the license agreement, click Continue, then click Agree.

7. To accept the current installation location, click Install, or select another location for the installation files, then click Install.

8. Enter your password, then click Install Software.

9. Select your printer in the list of discoveredprinters, then click Continue. If your printer

does not appear in the list of discovered printers:

a) Click the Network Printer icon. b) Type the IP address of your printer, then click Continue. c) Select your printer in the list of discovered printers, then click Continue.

10. To accept the print queue message, click Continue.

11. To accept the installation success message, click Close.

12. To verify that the print driver recognizes the installed options:

a) From the Apple menu, click System Preferences > Printers and Scanners. b) Select the printer from the list, then click Options & Supplies. c) Click Options. d) Confirm that all of the options installed on the printer appear correct. e) If you change settings, click OK, close the window, then exit System Preferences.

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User Guide

Installation and Setup

Installing the Print Drivers for UNIX and Linux

To install the UNIX print drivers on your computer, root or superuser privileges are required.

This procedure requires an Internet connection.

To install Linux drivers, perform the following steps, then select Linux instead of UNIX for the operating system and package.

To install the print driver software:

1. At the printer, verify that the TCP/IP protocol is enabled and the network cable is installed.

2. At the printer control panel, for the IP address, do the following:

a) Allow the printer to set up a DHCP address. b) Print the configuration page and keep it for reference.

3. At your computer, do the following:

a) From the print driver website for your printer, select your printer model. b) From the Operating System menu, select UNIX, then click Go. c) Select the appropriate package for your operating system. d) To begin downloading, click the Start button.

4. In the notes below the driver package that you selected, click the Installation Guide link, then follow the installation instructions.

Other Drivers

The following drivers are available for download at www.xerox.com/office/3330drivers.

• The Xerox®Global Print Driver works with any printer on your network, including those printers made by other manufacturers. It configures itself for your individual printer at installation.

• The Xerox®Mobile Express Driver works with any printer available that supports standard PostScript. It configures itself for the printer you select every time you print. If you travel frequently to the same sites, you can save your favorite printers in that location and the driver saves your settings.

Installing the Printer as a Web Service on Devices

Web Services on Devices (WSD) allow a client to discover and access a remote device and its associated services across a network. WSD supports device discovery, control, and use.

Installing a WSD Printer Using the Add Device Wizard

1. At your computer, click Start, then select Devices and Printers.

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3-9Xerox®Phaser®3330 Printer

Installation and Setup

2. To launch the Add Device Wizard, click Add a Device.

3. In the list of available devices, select the one you want to use, then click Next.

Note

If the printer you want to use does not appear in the list, click the Cancel button. Add the WSD printer manually using the Add Printer Wizard; for details, refer to Installing

a WSD Printer Manually Using the Add Printer Wizard.

4. Click Close.

Installing a WSD Printer Manually Using the Add Printer Wizard

1. At your computer, click Start, then select Devices and Printers.

2. To launch the Add Printer Wizard, click Add a Printer.

3. Click Add a network, wireless, or Bluetooth printer.

4. In the list of available devices, select the one you want to use, then click Next.

5. If the printer that you want does not appear in the list, click The printer that I want is not listed.

6. Select Add a printer using a TCP/IP address or hostname, then click Next.

7. For the Device type field, select Web Services Device.

8. In the Hostname or IP address field, enter the printer IP address. Click Next.

9. Select an option for sharing the printer with others in your network.

10. To identify the printer for sharing, enter a share name, location, and comments to identify the printer. Click Next.

11. To set the printer as the default, select an option. To test the connection, click Print a Test Page.

12. Click Finish.

AirPrint, Mopria, Google Cloud Print, and NFC

The following allow you to print without requiring a print driver:

AirPrint

Use AirPrint to print from a wired or wireless device directly without using a print driver. AirPrint is a software feature that allows you to print from wired or wireless Apple iOS-based mobile devices and Mac OS-based devices without the need to install a print driver. AirPrint-enabled printers allow you to print or fax directly froma Mac, an iPhone, iPad, or iPod touch.

Mopria

Mopria is a software feature that enables users to print from mobile devices without requiring a print driver. You can use Mopria to print from your mobile device to Mopria-enabled printers.

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User Guide

Installation and Setup

Google Cloud Print

Google Cloud Print allows you to print documents from an Internet-connected device without using a print driver. Documents stored in the cloud, a personal computer, tablet, or smartphone can be sent to the printer from anywhere.

NFC (Near Field Communication)

Near field communication (NFC) is a technology that enables devices to communicate when they are within 10 centimeters of each other. You can use NFC to obtain the network interfaceto establish a TCP/IPconnection between your device and the printer.

For more information, refer to the System Administrator Guide:

• www.xerox.com/office/WC3335docs

• www.xerox.com/office/WC3345docs

User Guide

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Installation and Setup

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User Guide

Paper and Media

Supported Paper

Your printer is designed to use various paper and other media types. To ensure the best print quality and to avoid jams, follow the guidelines in this section.

For best results, use Xerox paper and media recommended for your printer.

Ordering Paper

To order paper or other media, contact your local reseller or visit

www.xerox.com/office/3330supplies.

General Paper Loading Guidelines

• Fan paper before loading it in the paper tray.

• Do not overfill the paper trays. Do not load paper above the maximum fill line in the tray.

• Adjust the paper guides to fit the paper size.

• If excessive jams occur, use paper or other approved media from a new package.

• Do not print on label media after a label has been removed from a sheet.

• Use only paper envelopes.

• Print envelopes 1-sided only.

Paper That Can Damage Your Printer

Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer. Do not use the following:

• Rough or porous paper

• Inkjet paper

• Non-laser glossy or coated paper

• Paper that has been photocopied

• Paper that has been folded or wrinkled

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Paper and Media

• Paper with cutouts or perforations

• Stapled paper

• Envelopes with windows, metal clasps, side seams, or adhesives with release strips

• Padded envelopes

• Plastic media

Caution

The Xerox®Warranty, Service Agreement, or Xerox®Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox

Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. For details, please contact your local Xerox representative.

Paper Storage Guidelines

Storing paper and other media properly contributes to optimum print quality.

• Store paper in dark, cool, relatively dry locations. Most paper is susceptible to damage fromultraviolet and visible light. Ultraviolet light, from the sun and fluorescent bulbs, is particularly damaging to paper.

• Reduce the exposure of paper to strong lights for long periods of time.

• Maintain constant temperatures and relative humidity.

• Avoid storing paper in attics, kitchens, garages, or basements. These spaces are more likely to collect moisture.

• Store paper flat, either on pallets, cartons, shelves, or in cabinets.

• Avoid food or drinks in the area where paper is stored or handled.

• Do not open sealed packages of paper until you are ready to load the paper into the printer. Leave stored paper in the original packaging. The paper wrapper protects the paper from moisture loss or gain.

• Some special media is packaged inside resealable plastic bags. Store the media inside the bag until you are ready to use it. Keep unused media in the bag and reseal it for protection.

Supported Paper Types and Weights

Bypass and Trays 1 and 2

1 only

Plain Letterhead Pre-printed Hole-Punched Lightweight Heavyweight Cardstock Bond Recycled Archival

WeightsPaper TypesTrays

70–85 g/m 70–85 g/m 70–85 g/m 70–85 g/m 60–70 g/m 85–105 g/m 106–163 g/m 105–120 g/m 60–85 g/m Not Applicable

Not ApplicableTransparencyBypassTray and Tray

2 2 2 2 2

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2 2

User Guide

Paper and Media

WeightsPaper TypesTrays

Bypass Tray only

Labels Envelope Custom

Supported Standard Paper Sizes

Bypass and Trays 1 and 2

Bypass Tray only

A4 (210 x 297 mm, 8.3 x 11.7 in.) A5 (148 x 210 mm, 5.8 x 8.3 in.) JIS B5 (182 x 257 mm, 7.2 x

10.1 in.) ISO B5 (176 x 250 mm, 6.9 x

9.8 in.) A6 (105 x 148 mm, 4.1 x 5.8 in.)

C5 envelope (162 x 229 mm, 6.4 x 9 in.) C6 envelope (114 x 162 mm, 4.5 x

6.38 in.) DL envelope (110 x 220 mm, 4.33 x 8.66 in.) Index Card (76.2 x 127 mm, 3 x 5 in.) Postcard (100 x 148 mm, 3.94 x

5.83 in.)

120–150 g/m 75–90 g/m 60–220 g/m

North American Standard SizesEuropean Standard SizesTray

Letter (216 x 279 mm, 8.5 x 11 in.) Legal (216 x 356 mm, 8.5 x 14 in.) Oficio (216 x 343 mm, 8.5 x 13.5 in.) Folio (216 x 330 mm, 8.5 x 13 in.) Executive (184 x 267 mm, 7.25 x

10.5 in.) Statement (140 x 216 mm, 5.5 x

8.5 in.)

Postcard (102 x 152 mm, 4 x 6 in.) No. 10 envelope (241 x 105 mm, 4.1 x 9.5 in.) No. 9 envelope (114 x 162 mm, 4.5 x

6.38 in.) Monarch envelope (98 x 190 mm, 3.9 x 7.5 in.) Index Card (76.2 x 127 mm, 3 x 5 in.)

Supported Custom Paper Sizes

LengthWidthTray

148–356 mm (5.8–14 in.)98–216 mm (3.9–8.5 in.)Bypass Tray

148–356 mm (5.8–14 in.)105–216 mm (4.1–8.5 in.)Trays 1 and 2

SupportedPaperTypes and WeightsforAutomatic 2-Sided Printing

WeightsPaper Types

Lightweight

Recycled

Plain Letterhead Hole-Punched Pre-printed

60–70 g/m

60–85 g/m

70–85 g/m

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Paper and Media

WeightsPaper Types

Heavyweight

Bond

86–105 g/m

105–120 g/m

Supported Standard Paper Sizes for Automatic 2-Sided Printing

North American Standard SizesEuropean Standard Sizes

A4 (210 x 297 mm, 8.3 x 11.7 in.)

Letter (216 x 279 mm, 8.5 x 11 in.) Legal (216 x 356 mm, 8.5 x 14 in.) Oficio (216 x 343 mm, 8.5 x 13.5 in.) Folio (216 x 330 mm, 8.5 x 13 in.) Executive (184 x 267 mm, 7.25 x 10.5 in.)

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Paper and Media

Supported Custom Paper Sizes for Automatic 2-Sided Printing

ThicknessSizesMedia TypesSource

Tray 1 or 2

Bypass Tray

Duplex

Plain, Lightweight, Heavyweight, Bond, Cardstock, Recycled, Archive

Plain, Lightweight, Heavyweight, Bond, Cardstock, Cotton, Colored, Pre-Printed, Recycled, Archive,Transparency, Label

Envelope

Custom

Plain, Lightweight, Heavyweight, Bond, Recycled

60–163 g (16–43 lb.)A4, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5, A5, A6

60~220 g.(16–58 lb.)A4, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5, A5, A6, 3"x5"

Monarch, No.10, DL, C5, C6

International Post CardCardstock

Odd size: min 75 mm width x 125 mm length

60~120 g (16–32 lb.)A4, Letter, Legal, Folio, Oficio

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Paper and Media

Loading Paper

Loading Paper in the Bypass Tray

To load paper in the bypass tray:

1. Open the bypass tray.

If the bypass tray is loaded with paper already, remove any paper that is a different size or type.

2. Move the width guides to the edges of the tray.

3. Flex the sheets back and forth and fan them, then align the edges of the stack on a

levelsurface.This procedure separates any sheets that are stuck together and reduces the possibility of jams.

Note

To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it.

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Paper and Media

4. Load the paper in the tray, and adjust the width guides until they touch the edges

of the paper.

• Load hole-punched paper with the holes toward the left side of the printer.

• For 1-sided and 2-sided printing, to load letterhead or pre-printed paper, place letterhead face up with the top edge going into the printer first.

Note

Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam.

5. If the control panel Paper Settings screen prompts you, verify the paper size, type,

and color.

6. When finished, touch Confirm.

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Paper and Media

Loading Paper in Tray 1 and Optional Tray 2

Note

The following procedure applies to both tray 1 or tray 2.

1. Pull out the tray.

• For tray 1, pull out and remove the tray.

• For tray 2, remove the tray by pulling it out until it stops, lifting the front of the tray slightly, and then pulling it out.

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User Guide

2. Move the length and width guides out:

a) Pinch the guide lever on each guide. b) Slide the guides outward until they stop. c) Release the levers.

Paper and Media

3. Flex the sheets back and forth and fan them, then align the edges of the stack on a

levelsurface.This procedure separates any sheets that are stuck together and reduces the possibility of jams.

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Paper and Media

4. Load the paper into the tray, and adjust the paper guides in the tray to match the

size of the paper.

• Load paper into the tray with the print side face down.

• Load hole-punched paper with the holes toward the right of the printer.

• Do not load paper above the maximum fill line. Overfilling can cause paper jams.

5. Slide the tray into the printer and push it in all the way.

6. If the control panel Paper Settings screen prompts you, verify the paper size, type,

and color.

7. When finished, touch Confirm.

Setting Paper Size and Type

After loading paper in the paper tray, set the paper size and type using the control panel. For computer printing, select the paper size and type in the application program you use on your computer.

Note

The settings made from the printer driver on your computer override the settings on the control panel.

After closing the paper tray,the Paper Size and Typesettings are automatically displayed. If correct, use the settings displayed or use the following procedures to change the settings for the the size and type of paper loaded.

Setting the Paper Size

1. Press Menu on the control panel.

2. Press the Up/Down arrow buttons, and select Tray Paper Settings.

3. Press the Right arrow button.

4. Press the Up/Down arrow buttons, and select the required tray.

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Paper and Media

5. Press the Right arrow button.

6. Press the OK button to accept current setup, or press the Down arrow button to

change the setup.

7. Press the Right arrow button.

8. With Paper Size selected, press the Right arrow button.

9. Press the Up/Down arrow buttons, select the paper size.

10. Press the OK button to save changes.

If you want to use special sized paper, select a custom paper size in the Printer Driver.

Setting the Paper Type

1. Press Menu on the control panel.

2. Press the Up/Down arrow buttons, and select Tray Paper Settings.

3. Press the Right arrow button.

4. Press the Up/Down arrow buttons, and select the required tray.

5. Press the Right arrow button.

6. Press the OK button to accept current setup, or press the Down arrow button to

change the setup.

7. Press the Right arrow button.

8. Press the Up/Down arrow buttons, and select Paper Type.

9. Press the Right arrow button.

10. Press the Up/Down arrow buttons, and select the paper type.

11. Press the OK button to save changes.

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Paper and Media

Printing on Special Paper

To order paper, transparencies, or other media, contact your local reseller or go to

www.xerox.com/office/3330supplies.

Envelopes

Note

You can ONLY print envelopes from the bypass tray. For details, see Supported Standard

Paper Sizes.

Guidelines for Printing Envelopes

• Print quality depends on the quality and construction of the envelopes. Try another envelope brand if you do not get desired results.

• Maintain constant temperatures and relative humidity.

• Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling. Excessive moisture can cause the envelopes to seal before or during printing.

• Before loading envelopes into the tray, remove air bubbles by setting a heavy book on top of them.

• In the print driver software, select Envelope as the paper type.

• Do not use padded envelopes. Use envelopes that lie flat on a surface.

• Do not use envelopes with heat-activated glue.

• Do not use envelopes with press-and-seal flaps.

• Use only paper envelopes.

• Do not use envelopes with windows or metal clasps.

Loading Envelopes in the Bypass Tray

1. Open the bypass tray.

2. Move the width guides to the edges of the tray.

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Paper and Media

If you do not load envelopes in the bypass tray right after they have been removed from the packaging, they can bulge. Flatten them to avoid jams.

3. To load envelopes, place the envelopes with the print side up, flaps closed and down, and the flap of the envelope to the left.

4. Adjust the guides until they touch the edges of the paper.

5. If the control panel Paper Settings screen prompts you, verify the paper size, type,

and color.

6. When finished, touch Confirm.

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Paper and Media

Labels

Note

You can print labels only from the Bypass Tray.

Guidelines for Printing Labels

Caution

Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. It could damage the printer.

• Use labels designed for laser printing.

• Do not use vinyl labels.

• Do not feed a sheet of labels through the printer more than once.

• Do not use dry gum labels.

• Print only on one side of the sheet of labels. Use full sheet labels only.

• Store unused labels flat in their original packaging. Leave the sheets of labels inside the original packaging until ready to use. Return any unused sheets of labels to the original packaging and reseal it.

• Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions. Storing them in extreme conditions can cause print-quality problems or cause them to jam in the printer.

• Rotate stock frequently. Long periods of storage in extreme conditions can cause labels to curl and jam in the printer.

• In the print driver software, select Label as the paper type.

• Before loading labels, remove all other paper from the bypass tray.

Loading Labels in the Bypass Tray

To load labels in the bypass tray:

1. Open the bypass tray.

2. Move the width guides to the edges of the tray.

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Paper and Media

3. Load the labels face up.

4. Adjust the guides until they touch the edges of the paper.

5. If the control panel prompts you, verify the paper size, type, and color in the Paper

Settings screen.

6. When finished, touch Confirm.

Transparencies

Note

You can print transparencies from either the Bypass tray or from Tray 1.

Guidelines for Printing Transparencies

Remove all paper before loading transparencies in the tray.

• Handle transparencies by the edges using both hands. Fingerprints or creases can cause poor print quality.

• After loading transparencies, change the paper type to Transparency on the printer control panel.

• In the print driver software, for paper type, select Transparency.

• Do not load more than 20 transparencies. Overloading the tray can cause the printer to jam.

• Do not fan transparencies.

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Paper and Media

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Printing

Printing Overview

Before printing, your computer and the printer must be plugged in, turned on, and connected to an active network. Make sure that you havethe correct print driver software installed on your computer. For details, see Installing the Software.

1. Select the appropriate paper.

2. Load paper in the appropriate tray.

3. At the printer control panel, specify the size and type.

4. In your software application, access the print settings. For most software applications, press CTRL > P for Windows or CMD > P for Macintosh.

5. Select your printer.

6. To access the print driver settings for Windows, select Properties or Preferences. For Macintosh select Xerox®Features.

7. Select the desired options.

8. To send the job to the printer, click Print.

Selecting Printing Options

Printing options, also called print driver software options, are specified as Printing Preferences in Windows, and Xerox®Features in Macintosh. Printing options include

settings for 2-sided printing, page layout, and print quality. You can choose default settings for various printing options; formore information referto Setting DefaultPrinting

Options for Windows and Selecting PrintingOptions for Macintosh. Printingoptions that

you set from within the software application are temporary and are not saved.

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Printing

Print Driver Help

Xerox®print driver software Help is available from the Printing Preferences window. To see print driver help, click the Help (?) button in the bottom left corner of the Printing Preferences window.

Information about Printing Preferences appears in the Help window on two tabs:

• Contents provides a list of the driver tabs at the top and the areas at the bottom of the Printing Preferences window. To find explanations for each of the driver fields and areas, in the Printing Preferences window, click the Contents tab.

• Search provides a field where you can enter the topic or function for which you need information.

Windows Printing Options

Setting Default Printing Options for Windows

When you print from any software application, the printer uses the print job settings specified in the Printing Preferenceswindow. Youcan specify your most common printing options and save them so that you do not have to change them every time you print.

For example, if you want to print on both sides of the paper for most jobs, in Printing Preferences, specify 2-sided printing.

To select default printing options:

1. On your computer, navigate to the list of printers:

a) For Windows Vista, click Start > ControlPanel > Hardwareand Sound > Printers. b) For Windows 7, click Start > Devices and Printers. c) For Windows 8, click Control Panel > Devices and Printers.

Note

If the Control Panel icon does not appear on the desktop, right-click on the desktop, then select Personalize > Control Panel Home > Devices and Printers.

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2. In the list, right-click the icon for your printer and click Printing Preferences.

3. In the Printing Preferences window, click a tab, select the options, then click OK to

save.

For more informationabout Windows print driver options, in the Printing Preferences window, click the Help button (?).

Selecting Windows Print Options for an Individual Job

To use special printing options for a particular job, you can change the Printing Preferences before sending the job to the printer. For example, if you want the highest print quality when you print a document, in Printing Preferences, select Enhanced, then submit the print job.

1. With the document open in your software application, access the print settings. For most software applications, click File > Print or press CTRL > P.

2. To open the Properties window, select your printer, then click the Properties or Preferences button. The title of the button varies depending on your application.

3. In the Properties window, click a tab, then make selections.

4. To save your selections and close the Properties window, click OK.

5. To send the job to the printer, click OK.

Saving a Set of Commonly Used Printing Options for Windows

You can define and save a set of options, so that you can apply them to future print jobs.

To save a set of printing options:

1. With the document open in your application, click File > Print.

2. Select the printer, then click Properties.

3. In the Properties window, select the desired settings for each tab.

4. To save the settings, click the arrow to the right of the Saved Settings field at the bottom of the window, then click Save As.

5. Type a name for the set of printing options, then to save the set of options in the Saved Settings list, clickOK.

6. To print using these options, select the name from the list.

Macintosh Printing Options

Selecting Printing Options for Macintosh

To use specific printing options, change the settings before sending the job to the printer.

1. With the document open in your application, click File > Print.

2. Select your printer.

3. Select Xerox®Features.

4. Select the desired options.

5. Click Print.

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Printing

Saving a Set of Commonly Used Printing Options for Macintosh

You can define and save a set of options, so that you can apply them to future print jobs.

To save a set of printing options:

1. With the document open in your application, click File > Print.

2. In the printer list, select your printer.

3. Select the desired printing options.

4. To save the settings, select Save Current Settings as Preset.

Linux Printing Options

Launching Xerox®Printer Manager

To launch Xerox®Printer Manager from a command line prompt:

1. Login in as root.

2. Type xeroxprtmgr.

3. Press Enter or Return.

Printing from a Linux Workstation

The Xerox®print driver accepts a job ticket setting file that contains preset printing features. You can also submit print requests through the command line using lp/lpr. For more information about Linux printing, click the Help (?) button in the Xerox®print driver.

1. Create a print queue. To set up a queue, refer to the System Administrator Guide at

www.xerox.com/office/3330docs.

2. With the desired document or graphic open in your application, open the Print dialog box.

For most software applications, click File > Print or press CTRL > P.

3. Select the target print queue.

4. Close the Print dialog box.

5. In the Xerox®print driver, select the available printer features.

6. Click Print.

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Printing

Creating a Job Ticket Using the Xerox Print Driver

1. In a command line prompt, open the Xerox®print driver, login as root, and type xeroxprtmgr.

2. On the My Printers screen, select the printer.

3. In the top corner, click Edit Printer, then select options for the print job.

4. Click Save As, then store the job ticket in your home directory.

Personally identifiable information, such as a Secure Print passcode, is not saved in the job ticket. You can specify the information on the command line.

To print using the job ticket, type the command lp -d{Target_Queue} - oJT=<path_to_ticket> <file_name>.

The followingcommands are examples of how to print using a job ticket:

lp -d{Target_Queue} -oJT={Absolute_Path_To_Job_Ticket} {Path_To_Print_File}

lp -dMyQueue -oJT=/tmp/DuplexedLetterhead /home/user/PrintReadyFile

lp -dMyQueue -oJT=/tmp/Secure -oSecurePasscode=1234 /home/user/PrintReadyFile

Printing Features

Printing on Both Sides of the Paper

Paper Types for Automatic 2-Sided Printing

The printer can print a 2-sided document automatically on supported paper. Before printing a 2-sided document, verify that the paper type and weight are supported. For details, see Supported Paper Types and Weights for Automatic 2-Sided Printing.

Printing a 2-Sided Document

Options for Automatic 2-Sided Printing are specified in the print driver. The print driver uses the settings for portrait or landscape orientation from the application for printing the document.

2-Sided Page Layout Options

You can specify the page layout for 2-sided printing, which determines how the printed pages turn. These settings override the application page-orientation settings.

User Guide

LandscapePortrait

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Printing

LandscapePortrait

2-Sided Print

2-Sided Print2-Sided Print, Flip on

Short Edge

2-Sided Print, Flip on Short Edge

Selecting Paper Options for Printing

There are two ways to select the paper for your print job:

• Let the printer automatically select which paper to use based on the document size, paper type, and paper color you specify.

• Select a specific tray loaded with the desired paper.

Printing Multiple Pages to a Single Sheet

When printing a multiple-page document, you can print more than one page on a single sheet of paper.

1. On the Page Layout tab, select Pages Per Sheet.

2. Select 1, 2, 4, 6, 9, or 16 pages per side.

Page Layout is on the Document Options tab.

Scaling

Scaling reduces or enlarges the original document to match the selected output paper size. In Windows, the Scale Options are located in the print driver on the Printing Options tab in the Paper field.

To access Scale Options, click the arrow at the right side of the Paper field, select Other Size, then select Advanced Paper Size.

• No Scaling: This option does not change the size of the page image printed on the output paper, and 100% appears in the percentage box. If the original size is larger than the output size, the page image is cropped. If the original size is smaller than the output size, extra space appears around the page image.

• Automatically Scale: This option scales the document to fit the selected Output Paper Size. The scaling amount appears in the percentage box below the sample image.

• Manually Scale: This option scales the document by the amount entered in the percentage box below the preview image.

Print Quality

Print-quality modes:

• Standard print-quality mode: 600 x 600 dpi (dots per inch)

• Enhanced print-quality mode: 600 x 600 x 5 dpi (1200 x 1200 enhanced image quality)

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Note

The print resolutions are indicated for PostScript print drivers only. The only print-quality mode for PCL is Enhanced.

Printing from a USB Flash Drive

You can print .pdf, .ps, .pcl, .prn, .tiff, and .xps files directly from a USB Flash drive.

Note

If USB ports are disabled, you cannot use a USB card reader forauthentication,to update the software, or to print from a USB Flash drive.

The system administrator must set up this feature before you can use it. For details, refer to the System Administrator Guide at www.xerox.com/office/3330docs.

To print from a USB Flash drive:

1. Insert your USB Flash drive in a USB port on the printer. The Print from USB choice is highlighted on the control panel display.

2. Press the Right arrow button.

3. To scroll through the list and locate the printable file, use the Up/Down arrow buttons.

4. With the file you want to print highlighted, press the OK button.

5. Select the number of copies, and press the OKOK button.

6. Highlight the tray selection and press the OK button.

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Maintenance

Cleaning the Printer

General Precautions

Caution

When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials only as directed in this documentation.

Warning

Keep all cleaning materials out of the reach of children.

Warning

Do not use pressurized spray cleaning aids on or in the printer. Some pressurized sprays contain explosive mixtures and are not suitable for use in electrical applications. Use of pressurized spray cleaners increases the risk of fire and explosion.

Caution

Do not remove the covers or guards that are fastened with screws. You cannot maintain or service any parts that are behind these covers and guards. Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer.

Warning

Internal parts of the printer can be hot. Use caution when doors and covers are open.

• Do not place anything on top of the printer.

• Do not open covers and doors during printing.

• Do not tilt the printer while it is in use.

• Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate.

• Ensure that any parts removed during cleaning are replaced before you plug in the printer.

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Maintenance

Cleaning the Exterior

Clean the exterior of the printer once a month.

Caution

Do not spray detergent directly on the printer. Liquid detergent could enter the printer through a gap and cause problems. Never use cleaning agents other than water or mild detergent.

1. Wipe the paper tray, output tray, control panel, and other parts with a damp, soft cloth.

2. After cleaning, wipe with a dry, soft cloth.

Note

For stubborn stains, apply a small amount of mild detergent to the cloth and gently wipe the stain off.

Ordering Supplies

When to Order Supplies

A warning appears on the control panel display when the Toner Cartridge or the Drum Cartridge are near their replacement time. Verify that you have replacements on hand. It is important to order these items when the messages first appear to avoid interruptions to your printing. An error message appears on the control panel display when the Toner Cartridge or the Drum Cartridge must be replaced.

Order supplies from your local reseller or go to www.xerox.com/office/3330supplies.

Caution

Viewing Printer Supply Status

You can check the status and percentage of life remaining for your printer supplies at any time using the control panel.

1. At the printer, press the Menu button.

2. Using the Down arrow button, select Information.

3. Press the Right arrow button.

4. Using the Down arrow button, select Supplies Info. Press the Right arrow button.

A list of Supplies informationappears. Using the Up/Down arrow buttons, select your choice to view status.

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Consumables

Consumables are printer supplies that get depleted during the operation of the printer. The consumable supplies for this printer is the genuine Xerox®Black Toner Cartridge and the Xerox®Smart Kit Drum Cartridge.

Note

• Each consumable includes installation instructions.

• Toensure print quality, the toner cartridge and drum cartridge are designed to cease functioning at a predetermined point.

Caution

Use of non-Xerox supplies is not recommended. Use of toner with other than genuine Xerox®Toner can affect print quality and printer reliability. Xerox®Toner is the only toner designed and manufacturedunder strict quality controls by Xerox for use with this specific printer.

Routine Maintenance Items

Routine maintenance items are printer parts that have a limited lifeand require periodic replacement. Replacements can be parts or kits. Routine maintenance items are typically customer replaceable.

Note

Each routine maintenance item includes installation instructions.

Routine maintenance items for this printer include the following:

• Standard Capacity Toner Cartridge

• High Capacity Toner Cartridge

• Extra High-Capacity Toner Cartridge

• Drum Cartridge

Note

Not all options listed are supported on all printers. Some options apply only to specific printer models or configurations.

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Maintenance

Toner Cartridges

General Precautions for the Toner Cartridge

Warning

• When replacing a toner cartridge, be careful not to spill the toner. If any toner spills, avoid contact with clothes, skin, eyes, and mouth. Do not inhale the toner dust.

• Keep toner cartridges out of the reach of children. If a child accidentally swallows toner, have the child spit out the toner, and rinse the mouth with water. Consult a physician immediately.

• Use a damp cloth to wipe off spilled toner. Never use a vacuum cleaner to remove spills. Electric sparks inside the vacuum cleaner can cause a fire or explosion. If you spill a large volume of toner, contact your local Xerox representative.

• Never throw a toner cartridge into an open flame. Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion.

Replacing a Toner Cartridge

When a toner cartridge approaches the end of its usable life span, the control panel displays a toner low message. When a toner cartridge is empty, the printer stops and displays a message on the control panel.

Note

Each toner cartridge includes installation instructions.

Cause and SolutionPrinter Status Message

Low Toner Status. Ensure that a new Toner Cartridge is available.

Replace Toner Cartridge

The toner cartridge is low. Order a new toner cartridge.

The toner cartridge is empty. Open the side door and then the front cover, then replace the toner cartridge.

Drum Cartridges

General Precautions for the Drum Cartridge

Caution

Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting. Do not touch or scratch the surface of the drum.

Caution

Do not leave the covers and doors open for any length of time, especially in well-lit places. Light exposure can damage the drum cartridge.

Warning

Neverthrow a drum cartridge into an open flame. The cartridge can catch fire and cause burn injuries or an explosion.

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Maintenance

Replacing a Drum Cartridge

When a drum cartridge approaches the end of its usable life span, the control panel displays a drum cartridge low message. When a drum cartridge is empty, the printer stops and displays a message on the control panel.

Note

Each drum cartridge includes installation instructions.

Cause and SolutionPrinter Status Message

Image Unit Low Status. Ensure that a new Drum Cartridge is available.

No message but the printer stops printing.

The drum cartridge is low. Order a new drum cartridge.

The drum cartridge must be replaced. Open the front cover, then replace the drum cartridge.

Recycling Supplies

For more information on the Xerox®supplies recycling program, go to:

www.xerox.com/gwa.

Moving the Printer

Warning

To prevent electric shock, never touch the power plug with wet hands. When removing the power cord, ensure that you pull the plug and not the cord. Pulling the cord can damage it, which can lead to fire or electric shock.

Warning

When moving the printer, do not tilt it more than 10 degrees to the front, back, left, or right. Tilting the printer more than 10 degrees can cause toner spillage.

Warning

If the optional 550-sheet feeder is installed, uninstall it before you move the printer. If the optional 550-sheet feederis not fixed to the printer securely, it can fall to the ground and cause injury.

Follow these instructions when moving the printer:

1. Turn off the printer and wait for the printer to shut down. For details, see Turning

On/Off the Printer.

2. Remove any paper or other media from the output tray.

3. When moving the printer from one location to another, use caution to ensure that

the printer does not topple.

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4. Lift and carry the printer as shown in the illustration.

• To prevent dropping or tipping the printer, hold the printer with one hand underneath to hold the printer and the other hand on top to stabilize it.

• Repack the printer and its options using the original packing material and boxes or a Xerox Repackaging Kit. For a repacking kit and instructions, go to

www.xerox.com/office/3330support.

• When moving the printer over a long distance, remove the toner cartridges and drum cartridges to prevent toner from spilling.

Caution

Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox®Warranty, Service Agreement, or Total SatisfactionGuarantee. The Xerox®Warranty, Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving.

5. After moving the printer:

a) Reinstall any parts you removed. b) Reconnect the printer to the cables and power cord. c) Plug in and turn on the printer.

Billing and Usage Counters Information

Billing and printer usage information appears on the Billing Meters information screen at the control panel display. The impression counts shown are used for billing.

To view Billing and Usage information:

1. At the printer control panel, press the Menu button.

2. Press the Down arrow button to select Information.

3. Pressthe Right arrow button, then use the Down arrow button to select Billing Meters.

4. Press the Right arrow button to view a list of information types.

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Troubleshooting

General Troubleshooting

This section contains procedures to help you locate and resolve problems. Resolve some problems by simply restarting the printer.

Restarting the Printer

To restart the printer:

1. Press the Power button.

2. Press the Down arrow button, and select Power Down on the control panel display.

3. Press the OK button.

The printer powers down.

4. After one minute, press the Power button.

The printer begins initializing, and then reports that it is ready to print. A Configuration Report prints.

Printer Fails to Power On

The power cord is not correctly plugged into the outlet.

Something is wrong with the outlet connected to the printer.

The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications.

User Guide

SolutionsProbable Causes

Turn on the power switch.The power switch is not turned on.

Turn off the printer power switch, and plug the power cord securely into the outlet.

Plug another electrical appliance into the outlet and see if it operates properly. Try a different outlet.

Use a power source within the specifications for the printer.

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Troubleshooting

Caution

Plug the three-wire cord with grounding prong directly into a grounded AC outlet.

Printer Resets or Turns Off Frequently

SolutionsProbable Causes

The power cord is not plugged into the outlet correctly.

A system error occurred.

The printer is connected to an uninterruptible power supply.

The printer is connected to a power strip shared with other high-power devices.

Document Prints from Wrong Tray

Application and print driver have conflicting tray selections.

Turn off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then turn on the printer.

Turn off the printer, then turn it on again. Print the Error Messages report from the Troubleshooting Pages menu. If the error persists, contact your Xerox representative.

Turn off the printer, then connect the power cord to a suitable outlet.

Plug the printer directly into the outlet or into a power strip that is not shared with other highpower devices.

SolutionsProbable Causes

1. Check the tray selected in the print driver.

2. 2. Go to the page setup or printer settings of the application from which you are printing.

3. 3. Set the paper source to match the tray selected in the print driver or set the paper source to Automatically Select.

Automatic 2-Sided Printing Problems

SolutionsProbable Causes

Unsupported or incorrect paper

Ensure that you are using a supported paper size and weight for 2-sided printing. Envelopes and labels cannot be used for 2-sided printing. For details, see Supported Types and Weights

for Automatic 2-Sided Printing and Supported Standard Paper Sizes for Automatic 2-Sided Printing.

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Troubleshooting

SolutionsProbable Causes

Incorrect setting

Paper Tray Fails to Close

Printing Takes Too Long

The printer is set to a slower printing mode. For example, the printer could be set to print on Heavyweight paper.

The printer is in Power Saver mode.

The way the printer was installed on the network could be an issue.

In the print driver Properties, select 2-Sided

Print on the Paper/Output tab.

SolutionProbable Cause

Some debris or an object is blocking the tray.The paper tray does not close fully.

SolutionsProbable Causes

It takes more time to print on certain types of special paper. Ensure that the paper type is set properly in the driver and at the printer control panel.

It takes time for printing to start when the printer is exiting of Power Saver mode.

Determine if a print spooler or a computer sharing the printer is bufferingall print jobs and then spooling them to the printer. Spooling can slow print speeds. To test the speed of the printer, print some information pages such as the Office Demo Page.If the page prints at the rated speed of the printer, you could have a network or printer installation issue. For additional help, contact the system administrator.

The print-quality mode in the driver is set to Enhanced.

Printer Fails to Print

SolutionsProbable Causes

The printer has an error.

User Guide

To clear the error, follow the onscreen prompts. If the error persists, contact your Xerox representative.

Load paper into the tray.The printer is out of paper.

Replace the empty toner cartridge.A toner cartridge is empty.

Wait. No action needed.The job is complex.

Change the print-quality mode in the print driver to Standard.

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Troubleshooting

SolutionsProbable Causes

The power cord is not correctly plugged into the outlet.

The printer is busy.

The printer cable is disconnected.

Turn off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then turn on the printer. For details, see Turning On/Off the Printer. If the error persists, contact your Xerox representative.

• A previous print job could be the problem. On your computer, you can use the printer properties to delete all print jobs in the print queue.

• Load the paper in the tray.

• At the printer control panel, press the Job Status button. If the print job does not appear check the Ethernet connection between the printer and the computer.

• At the printer control panel, press the Job Status button. If the print job does not appear, check the USB connection between the printer and the computer. Turn off the printer, then turn it on again.

• At the printer control panel, press the Job Status button. If the print job does not appear check the Ethernet connection between the printer and the computer.

Printer Makes Unusual Noises

There is an obstruction or debris inside the printer.

SolutionsProbable Causes

Turn off the printer and then remove the obstruction or debris. If you cannot remove it, contact your Xerox representative.

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Troubleshooting

Condensation has Formed Inside the Printer

Moisture can condense inside a printer where the humidity is above 85% or when a cold printer is located in a warm room. Condensation can form in a printer after it has been sitting in a cold room that is heated quickly.

SolutionsProbable Causes

The printer has been sitting in a cold room.

The relative humidity of the room is too high.

• Allow the printer to acclimate for several hours before operation.

• Allow the printer to operateforseveral hours at room temperature.

• Reduce the humidity in the room.

• Move the printer to a location where the temperature and relative humidity are within the operating specifications.

Paper Jams

Minimizing Paper Jams

The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path.

The following can cause paper jams:

• Selecting the incorrect paper type in the print driver.

• Using damaged paper.

• Using unsupported paper.

• Loading paper incorrectly.

• Overfilling the tray.

• Adjusting the paper guides improperly.

Most jams can be prevented by following a simple set of rules:

• Use only supported paper. For details, see Supported Paper on page 48.

• Follow proper paper handling and loading techniques.

• Always use clean, undamaged paper.

• Avoid paper that is curled, torn, moist, creased, or folded.

• To separate the sheets before loading into the tray, fan the paper.

• Observe the paper tray fill line; never overfill the tray.

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Troubleshooting

• Adjust the paper guides in all trays after inserting the paper. A guide that is not properly adjusted can cause poor print quality, misfeeds, skewed prints, and printer damage.

• After loading the trays, select the correct paper type and size on the control panel.

• When printing, select the correct type and size in the print driver.

• Store paper in a dry location.

• Use only Xerox paper and transparencies designed for the printer.

Avoid the following:

• Polyester coated paper that is specially designed for inkjet printers.

• Paper that is folded, wrinkled, or excessively curled.

• Loading more than one type, size, or weight of paper in a tray at the same time.

• Overfilling the trays.

• Allowing the output tray to overfill.

Locating Paper Jams

Warning

To avoid injury, never touch a labeled area on or near the heat roller in the fuser. If a sheet of paper is wrapped around the heat roller, do not try to remove it immediately. Switch off the printer immediately and wait 30 minutes for the fuser to cool. After the printer cools, try to remove the jammed paper. If the error persists, contact your Xerox representative.

The following illustration shows where paper jams can occur along the paper path:

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Troubleshooting

1. Bypass Tray and Inside the Printer

2. Back of the Printer

3. Duplex Unit

4. Tray 1

5. Tray 2

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Troubleshooting

Clearing Paper Jams

Clearing Paper Jams from the Bypass Tray

Note

To resolve the error displayed on the control panel you must clear all paper from the paper path.

1. Remove any paper fromthe bypass tray. Where the tray connects to the printer, clear any paper that is jammed.

2. If the paper is torn, check inside the printer for pieces of paper, then gently remove them. If you cannot remove the paper fragments easily, contact your Xerox representative.

Warning

The area around the fuser can be hot. Use caution to avoid injury.

3. When you reload the bypass tray, fanthe paper and ensure that all four corners align neatly.

4. If the control panel prompts you, verify the size and type and press the OK button.

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Troubleshooting

Clearing Paper Jams from Tray 1

Note

To resolve the error displayed on the control panel you must removing any remaining paper from the paper path.

1. Open Tray 1, then pull the tray out and completely away from the printer.

2. Remove crumpled paper from the tray and any remaining paper jammed in the

printer.

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7-9Xerox®Phaser®3330 Printer

Troubleshooting

3. Carefully reinsert and close the tray.

4. If the control panel prompts you, verify the paper size, type, and click the OK button..

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Troubleshooting

Clearing Paper Jams from Tray 2

Note

To resolve the error displayed on the control panel you must removing any remaining paper from the paper path.

1. Open Tray 2, and slide it completely out and away from the printer.

2. Remove any crumpled paper from the tray and any remaining paper jammed in the

printer.

• If the paper does not move when you pull it or if you do not see the paper in this

area, stop and go to the Step 3.

• If the paper is removed, go to Step 4.

3. Perform the following steps to locate the jam.

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Troubleshooting

a) Open Tray 1.

b) Pull the paper straight up and out.

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User Guide

c) Close Tray 1.

d) Look for any remaining crumpled paper in Tray 2 and remove it.

4. Close the Tray 2.

Troubleshooting

5. If the control panel display prompts you, verify the paper size, type, and press the OK button.

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7-13Xerox®Phaser®3330 Printer

Troubleshooting

Clearing Paper Jams from Inside the Front Cover

To resolve the error displayed on the control panel you must clear all paper from the paper path.

1. To access jammed paper inside the printer, open the front cover.

2. Remove any crumpled paper.

• If the paper does not move when you pull it or if you do not see the paper in this

area, stop and go to the Step 3.

• If the paper is removed, go to Step 6.

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User Guide

Troubleshooting

3. Pull out the toner cartridge.

4. Gently remove any paper from inside the printer.

5. Reinstall the toner cartridge and push it into the printer.

Tabs on the sides of the cartridge and corresponding grooves within the printer will guide the cartridge into the correct position until it locks into place.

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Troubleshooting

6. Close the front cover.

7. If prompted, followthe instructions on the control panel display to continue printing.

Clearing Paper Jams from the Back of the Printer

Note

To resolve the error displayed on the control panel you must clear all paper from the paper path.

1. Pull down the rear cover.

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User Guide

Troubleshooting

2. Push down the levers as shown.

3. To access the fuser area, push down on both sets of levers as shown, and pull down

the rollers.

4. Gently remove any jammed paper.

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Troubleshooting

Warning

The area around the fuser may be hot. Use caution to avoid any injury.

5. Return both sets of levers to their original positions.

6. Close the rear cover.

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Troubleshooting

7. If prompted, followthe instructions on the control panel display to continue printing.

Clearing Paper Jams from the Duplex Unit

Note

To resolve the error displayed on the control panel you must clear all paper from the paper path.

1. To access paper jams in the duplex area, perform the following:

a) Remove the tray 1 rear cover.

b) Remove the duplex unit from the printer.

2. Gently remove any paper from the duplex area.

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Troubleshooting

If the paper does not come out with the duplex unit, go to the next step.

3. Insert the duplex unit back into the printer, aligning the edges of the unit with the feed grooves on the inside of the printer.

a) Ensure that the duplex unit is fully pushed in.

b) Replace the tray 1 rear cover.

4. If prompted, followthe instructions on the control panel display to continue printing.

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User Guide

Troubleshooting

Clearing Paper Jams from the Output Area

Note

To resolve the error displayed on the control panel you must clear all paper from the paper path.

1. Gently pull out the paper from the output area.

If you do not see the jammed paper or if there is any resistance when you pull, stop and go to Clearing Paper Jams from the Back of the Printer.

2. If prompted, followthe instructions on the control panel display to continue printing.

Troubleshooting Paper Jams

Multiple Sheets Pulled Together

SolutionsProbable Causes

The paper tray is too full.

The edges of the paper are not even.

The paper is moist from humidity.

Too much static electricity is present.

Using unsupported paper.

Remove some of the paper. Do not load paper past the MAX line.

Remove the paper, align the edges, and then reload it.

Remove the paper from the tray, and replace it with new dry paper.

Try a new ream of paper. Do not fan transparencies before loading in tray.

Use only Xerox approved paper. For details, refer to Supported Paper.

User Guide

Feed paper one sheet at a time.Humidity is too high for coated paper.

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Troubleshooting

Paper Misfeeds

SolutionsProbable Causes

The paper is not correctly positioned in the tray.

The paper tray is too full.

The paper guides are not correctly adjusted to the paper size.

The tray contains warped or wrinkled paper.

The paper is moist from humidity.

Using paper of the wrong size, thickness, or type.

Label and Envelope Misfeeds

• Remove the misfed paper and reposition it properly in the tray.

• Adjust the paper guides in the tray to match the size of the paper.

Remove some of the paper. Do not load paper past the fill line.

Adjust the paper guides in the tray to match the size of the paper.

Do not reuse the paper. Removethe paper, and load the tray with new paper.

Remove the moist paper and replace it with new, dry paper.

Use only Xeroxapprovedpaper. Fordetails, see

Supported Paper.

Labels are missing, curled, or are pulling away from the backing sheet.

The label sheet is facing the wrong way in the tray.

Envelopes are loaded incorrectly in the bypass tray.

Envelopes are wrinkling.

SolutionsProbable Causes

Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet.

• Load label sheets according to the instructions from the manufacturer.

• Load labels print side up in the bypass tray.

• Do not load labels in the high-capacity feeder.

• Load envelopes in the bypass tray with the print side up, flaps closed, and the short edge leading into the printer.

• Ensure that the width guides rest loosely against the edge of the envelopes without restricting their movement.

The heat and pressure of the laser printing process can cause wrinkling. Use supported envelopes. For details refer to Guidelines for

Printing Envelopes.

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User Guide

Paper Jam Message Stays On

Troubleshooting

SolutionsProbable Causes

Some paper remains jammed in the printer.

One of the printer doors is open.

Recheck the paper path. Ensure that you have removed all of the jammed paper.

Check the doors on the printer. Close any door that is open.

Note

Check for any torn pieces of paper in the paper path, then remove the paper.

Jams During Automatic 2-Sided Printing

SolutionsProbable Causes

Using paper of the wrong size, thickness, or type.

• Use only Xerox approved paper. For details, see Supported Paper Types and Weights for

Automatic 2-Sided Printing and Supported StandardPaperSizes for Automatic 2-Sided Printing.

• For automatic 2-sided printing, do not use transparencies, envelopes, labels, reused paper, or paper heavier than 105 g/m².

Paper is loaded in the wrong tray.

Tray is loaded with mixed paper.

Load paper in the correct tray. For details, see

Supported Paper.

Load the tray with only one type and size of paper.

Print-Quality Problems

Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the information in this section to troubleshoot the problem. For more information, go to www.xerox.com/office/3330support.

Caution

The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.

Note

To ensure consistent print quality, the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a predetermined point.

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7-23Xerox®Phaser®3330 Printer

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Controlling Print Quality

Various factors can affect the quality of the output of your printer. For consistent and optimum print quality, use paper designed for your printer and set the paper type correctly. Follow the guidelines in this section to maintain optimum print quality from your printer.

Temperature and humidity affect the quality of the printed output. The guaranteed range for optimal print quality is 10–30ºC (50–90ºF) and 20–80% relative humidity.

Solving Print-Quality Problems

When the print quality is poor, select the closest symptom from the following table and see the corresponding solution to correct the problem. You can also print a Demo Page to more precisely determine the print-quality problem.

If the print quality does not improve after carrying out the appropriate action, contact your Xerox representative.

Note

To maintain print quality, the toner cartridge is designed to provide a warning message when the toner level is low. When the toner cartridge reaches this level, a warning message appears. Once the toner cartridge is empty, another message prompts you to replace the toner cartridge. The printer stops printing until you install a new toner cartridge.

The output is too light.

SolutionsSymptom

• To check the toner level, check the control panel, use the print driver, or XeroxSMCentreWareSMInternet Services. If the toner cartridge is near empty, replace it.

• Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox toner cartridge.

• Ensure that the print quality mode is not set to Toner Saver. Toner Saver us useful for draft quality output.

• Replacethepaperwith a recommended size and type, and confirm that your printer and print driver settings are correct.

• Verify that the paper is dry and that supported paper is used. If not, change the paper.

• Change the Paper Type settings in the print driver.

• In the Printing Preferences of the print driver, on the Paper/Output tab, change the Paper Type setting.

• If printer is located in a high altitude environment, adjust the altitude setting of the printer. For details, see the Sys- tem Administrator Guide at www.xerox.com/of-

fice/3330docs.

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User Guide

Troubleshooting

SolutionsSymptom

Toner smears or print comes off. The output has stains on the back side.

Random spots on the output, or the image is blurry.

• Change the Paper Type settings in the print driver. For example, change Plain to Lightweight Cardstock.

• In the Printing Preferences of the print driver, on the Paper/Output tab, change the Paper Type setting.

• Verify that the paper is the correct size, type, and weight. If not, change the paper settings.

• Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the electrical specification of the printer with an electrician if necessary.

• For details, refer to Electrical Specifications.

• Ensure that the toner cartridge is installed correctly.

• If you used a non-genuine brand toner cartridge, install a genuine Xerox toner cartridge.

• Use the Heavyweight or Cardstock paper type setting, or use paper type with a smoother surface.

• Ensure that the humidity in the room is within specifications. For details, refer to Relative Humidity.

• For details, refer to Selecting a Location for the Printer.

The output is blank.

User Guide

Turn off the printer, then turn it on again. If the error persists, contact your Xerox representative.

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Troubleshooting

SolutionsSymptom

Streaks appear in the output.

The output has a mottled appearance.

Ghosting appears in the printed output.

Replace the Smart Kit Drum Cartridge. Contact your Xerox representative.

• Verify that the paper is the correct size, type, and weight. If not, change the paper settings.

• Ensure that the humidity is within specifications. For details, refer to Selecting a Location for the Printer.

• Verify that the paper is the correct size, type, and weight. If not, change the paper settings.

• Change the Paper Type settings in the print driver.

• In the Printing Preferences of the print driver, on the Paper/Output tab, change the Paper Type setting.

• Replace the Drum Cartridge.

Auger marks appear on the printed output.

• To check the toner level, check the control panel, use the print driver, or CentreWare Internet Services. If the toner cartridge is near empty, replace it.

• Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox toner cartridge.

• Replace the Drum Cartridge.

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User Guide

Troubleshooting

SolutionsSymptom

The output print is wrinkled or stained.

Envelopes are wrinkled or creased when printed.

The top margin is incorrect.

• Verify that the paper is the correct size, type, and weight fortheprinter and that it is loaded properly. If not, change the paper.

• Try a new ream of paper.

• Change the Paper Type settings in the print driver.

• In the Printing Preferences of the print driver, on the Paper/Output tab, change the Paper Type setting.

• Verify that envelopes are loaded properly in the bypass tray.

• Follow the guidelines for printing on envelopes. For details, refer to Guidelines for Printing Envelopes.

• Verify that the paper is loaded properly.

• Verifythat the margins are set correctly in the application you are using.

The printed surfaceof the paper is bumpy.

1. Print a solid image over the entire surface of one sheet

of paper.

2. Load the printed sheet into the traywith the printed side

face down.

3. Print five blank pages to remove debris from the fuser

rollers.

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7-27Xerox®Phaser®3330 Printer

Troubleshooting

Getting Help

Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality.

Control Panel Messages

The printer control panel provides information and troubleshooting help. When a fault or warning condition occurs, the control panel displays a message informing you of the problem.

Available Information Pages

Information pages provide important details to help you troubleshoot issues or analyze printer use. You can print information pages from the printer control panel.

DescriptionInformation Page

Configuration Report

Supplies Usage Page

PCL Font List

For information on how to print information pages, refer to Information Pages.

The Configuration Report provides product information including, installed options, network settings, port setup, tray information, and more.

Shows information/life remaining status on Routing Maintenance Items.

Lists Device information, Billing Meter information, and more.Usage Profile

List of installed internal fonts on printer.PostScript Font List

One touch to print all of the available Information pages.Print All Above Reports

Accessing Available Information Pages

To access the Information Pages:

1. At the printer, press the Menu button.

2. Press the Down arrow button, and select Information.

3. Press the Right arrow button.

4. Press the Down arrow button, and select Information Pages.

5. Press the Right arrow button.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation issues, and more.

To access the Online Support Assistant, go to www.xerox.com/office/3330support.

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User Guide

More Information

You can obtain more information about your printer from these sources:

LocationResource

Packaged with the printer.Installation Guide

www.xerox.com/office/3330docsOther documentation for your printer

www.xerox.com/office/3330supportTechnical support information for your printer;

including online technical support, Online Support Assistant, and driver downloads.

www.xerox.com/office/3330suppliesOrder supplies for your printer

www.xerox.com/office/businessresourcecenterA resource for tools and information, including

interactivetutorials,printing templates, helpful tips, and customized features to meet your individual needs.

Troubleshooting

www.xerox.com/office/worldcontactsLocal sales and support center

www.xerox.com/office/registerPrinter registration

www.direct.xerox.com/Xerox®Direct online store

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User Guide

Specifications

Printer Configurations and Options

Configurations

The WorkCentre®3330 is a network printer and includes the following:

• Print

• 50-sheet bypass tray

• Tray 1 with 250-sheet capacity

• Optional Tray 2 with 550-sheet capacity

Standard Features

2-Sided print speed

Print resolution

Paper capacity (80 g/20 lb.)

Standard mode supports up to 42 ppm LetterPrint speed

Standard mode supports up to 21 ppm for Letter and 20 ppm for A4.

• Standard print-quality mode: 600 x 600dpi

• Enhanced print-quality mode: 1200 x 1200 dpi

512 MBStandard Memory (DRAM)

128 MBFlash Memory (ROM)

• Bypass tray: 50-sheets

• Tray 1: 250-sheets

• Optional Tray 2: 550-sheets

Legal (216 x 356 mm, 8.5 x 14 in.)Maximum print size

Standard2-Sided Printing

User Guide

A-1Xerox®Phaser®3330 Printer

Specifications

Display and keypad navigationControl panel

Connectivity

• Universal Serial Bus (USB 2.0)

• USB Flash drive

• Ethernet 10/100/1000 Base-T

• Wireless

• WiFi

Physical Specifications

Weights and Dimensions

Standard Configuration with Tray 1 only

Standard Configuration with Tray 1 and Optional Tray 2

37 cm (14.5 in.)37 cm (14.5 in.)Width

45.5 cm (17.9 in.)37 cm (14.5 in.)Depth

43.4 cm (17.1 in.)29 cm (11.4 in.)Height

14.9 kg (32.1 lb.)12.7 kg (28.0 lb.)Weight

Clearance Requirements for Standard Configuration

Xerox®Phaser®3330 PrinterA-2

User Guide

Xerox 3330V_DNI User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Safety

Notices and Safety

Electrical Safety

General Guidelines

Power Cord

Emergency Power Off

Laser Safety

Operational Safety

Operational Guidelines

Ozone Release

Printer Location

Printer Supplies

Maintenance Safety

Printer Symbols

Environmental, Health, and Safety Contact Information

Features

Parts of the Printer

Front View

Rear View

Internal Components

Control Panel

Information Pages

Accessing the Information Pages

Configuration Report

Power Saver Mode

Power Saver Levels

Setting the Power Saver Mode Timers at the Control Panel

Exiting Power Saver Mode

Administration Features

Xerox®CentreWare®Internet Services

Accessing Xerox®CentreWare®Internet Services

Locating the IP Address of the Printer

Maintenance Assistant

Enabling Maintenance Assistant

More Information

Installation and Setup

Installation and Setup Overview

Selecting a Location for the Printer

Connecting the Printer

Selecting a Connection Method

Connecting the Printer to the Network

Connecting to a Computer Using USB

Turning On/Off the Printer

Configuring Network Settings

About TCP/IP and IP Addresses

Installing the Software

Operating System Requirements

Installing Drivers and Utilities for Windows

Installing Print Drivers for Macintosh OS X Version 10.9 and Later

Installing the Print Drivers for UNIX and Linux

Other Drivers

Installing the Printer as a Web Service on Devices

Installing a WSD Printer Using the Add Device Wizard

Installing a WSD Printer Manually Using the Add Printer Wizard

AirPrint, Mopria, Google Cloud Print, and NFC

Paper and Media

Supported Paper

Ordering Paper

General Paper Loading Guidelines

Paper That Can Damage Your Printer

Paper Storage Guidelines

Supported Paper Types and Weights

Supported Standard Paper Sizes

Supported Custom Paper Sizes

SupportedPaperTypes and WeightsforAutomatic 2-Sided Printing

Supported Standard Paper Sizes for Automatic 2-Sided Printing

Supported Custom Paper Sizes for Automatic 2-Sided Printing

Loading Paper

Loading Paper in the Bypass Tray

Loading Paper in Tray 1 and Optional Tray 2

Setting Paper Size and Type

Setting the Paper Size

Setting the Paper Type

Printing on Special Paper

Envelopes

Guidelines for Printing Envelopes