Xerox 3330V_DNI User Manual
Version 1.0
September 2016
®
Xerox
Phaser
User Guide
®
3330 Printer
©2016 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, Phaser®,
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Photoshop®, and PostScript®are trademarks or registeredtrademarksof Adobe Systems,
Inc.
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the AirPrint®, Mac®, and Mac OS®are trademarks or registered trademarks of Apple Inc.
in the U.S. and other countries.
HP-GL®, HP-UX®, and PCL®are registered trademarks of Hewlett-Packard Corporation in
the United States and/or other countries.
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in the United States and/or other countries.
Microsoft®, Windows Vista®, Windows®, and Windows Server®are registered trademarks
of Microsoft Corporation in the United States and other countries.
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trademarks or registered trademarks of Novell, Inc. in the United States and other
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Table of Contents
1 Safety....................................................................................................1-1
Notices and Safety..............................................................................................................1-1
Electrical Safety....................................................................................................................1-2
General Guidelines.................................................................................................1-2
Power Cord................................................................................................................1-2
Emergency Power Off...........................................................................................1-3
Laser Safety..............................................................................................................1-3
Operational Safety..............................................................................................................1-3
Operational Guidelines.........................................................................................1-3
Ozone Release..........................................................................................................1-4
Printer Location.......................................................................................................1-4
Printer Supplies........................................................................................................1-4
Maintenance Safety...........................................................................................................1-5
Printer Symbols.....................................................................................................................1-5
Environmental, Health, and Safety Contact Information...................................1-9
2 Features................................................................................................2-1
Parts of the Printer...............................................................................................................2-1
Front View.................................................................................................................2-1
Rear View...................................................................................................................2-2
Internal Components............................................................................................2-2
Control Panel............................................................................................................2-3
Information Pages...............................................................................................................2-4
Accessing the Information Pages....................................................................2-4
Configuration Report............................................................................................2-4
Power Saver Mode...............................................................................................................2-5
Power Saver Levels.................................................................................................2-5
Setting the Power Saver Mode Timers at the Control Panel.................2-5
Exiting Power Saver Mode...................................................................................2-5
Administration Features....................................................................................................2-6
Xerox®CentreWare®Internet Services...........................................................2-6
Accessing Xerox®CentreWare®Internet Services.......................................2-6
Locating the IP Address of the Printer...........................................................2-6
Maintenance Assistant.........................................................................................2-6
Enabling Maintenance Assistant........................................................2-6
More Information................................................................................................................2-8
User Guide
iXerox®Phaser®3330 Printer
Table of Contents
3 Installation and Setup....................................................................3-1
Installation and Setup Overview...................................................................................3-1
Selecting a Location for the Printer..............................................................................3-2
Connecting the Printer.......................................................................................................3-2
Selecting a Connection Method.......................................................................3-2
Connecting the Printer to the Network..........................................................3-3
Connecting to a Computer Using USB...........................................................3-3
Turning On/Off the Printer..................................................................................3-3
Configuring Network Settings........................................................................................3-6
About TCP/IP and IP Addresses........................................................................3-6
Installing the Software......................................................................................................3-6
Operating System Requirements......................................................................3-6
Installing Drivers and Utilities for Windows................................................3-7
Installing Print Drivers for Macintosh OS X Version 10.9 and
Later...................................................................................................................3-7
Installing the Print Drivers for UNIX and Linux..........................................3-9
Other Drivers.............................................................................................................3-9
Installing the Printer as a Web Service on Devices.................................................3-9
Installing a WSD Printer Using the Add Device Wizard..........................3-9
Installing a WSD Printer Manually Using the Add Printer
Wizard............................................................................................................3-10
AirPrint, Mopria, Google Cloud Print, and NFC......................................................3-10
4 Paper and Media...............................................................................4-1
Supported Paper...................................................................................................................4-1
Ordering Paper.........................................................................................................4-1
General Paper Loading Guidelines..................................................................4-1
Paper That Can Damage Your Printer............................................................4-1
Paper Storage Guidelines....................................................................................4-2
Supported Paper Types and Weights..............................................................4-2
Supported Standard Paper Sizes......................................................................4-3
Supported Custom Paper Sizes.........................................................................4-3
Supported Paper Types and Weights for Automatic 2-Sided
Printing.............................................................................................................4-3
Supported Standard Paper Sizes for Automatic 2-Sided
Printing.............................................................................................................4-4
Supported Custom Paper Sizes for Automatic 2-Sided
Printing.............................................................................................................4-5
Loading Paper.......................................................................................................................4-6
Loading Paper in the Bypass Tray....................................................................4-6
Loading Paper in Tray 1 and Optional Tray 2.............................................4-8
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Table of Contents
Setting Paper Size and Type.........................................................................................4-10
Setting the Paper Size........................................................................................4-10
Setting the Paper Type......................................................................................4-11
Printing on Special Paper...............................................................................................4-12
Envelopes................................................................................................................4-12
Guidelines for Printing Envelopes.....................................................4-12
Loading Envelopes in the Bypass Tray...........................................4-12
Labels........................................................................................................................4-14
Guidelines for Printing Labels............................................................4-14
Loading Labels in the Bypass Tray...................................................4-14
Transparencies......................................................................................................4-15
Guidelines for Printing Transparencies..........................................4-15
5 Printing..................................................................................................5-1
Printing Overview.................................................................................................................5-1
Selecting Printing Options................................................................................................5-1
Print Driver Help......................................................................................................5-2
Windows Printing Options..................................................................................5-2
Setting Default Printing Options for Windows..............................5-2
Selecting Windows Print Options for an Individual Job............5-3
Saving a Set of Commonly Used Printing Options for
Windows.............................................................................................5-3
Macintosh Printing Options................................................................................5-3
Selecting Printing Options for Macintosh........................................5-3
Saving a Set of Commonly Used Printing Options for
Macintosh..........................................................................................5-4
Linux Printing Options..........................................................................................5-4
Launching Xerox®Printer Manager....................................................5-4
Printing from a Linux Workstation.....................................................5-4
Printing Features.....................................................................................................5-5
Printing on Both Sides of the Paper...................................................5-5
Selecting Paper Options for Printing.................................................5-6
Printing Multiple Pages to a Single Sheet.......................................5-6
Scaling...........................................................................................................5-6
Print Quality.................................................................................................5-6
Printing from a USB Flash Drive.....................................................................................5-7
6 Maintenance.......................................................................................6-1
Cleaning the Printer............................................................................................................6-1
General Precautions...............................................................................................6-1
Cleaning the Exterior............................................................................................6-2
User Guide
iiiXerox®Phaser®3330 Printer
Table of Contents
Ordering Supplies.................................................................................................................6-2
When to Order Supplies.......................................................................................6-2
Viewing Printer Supply Status...........................................................................6-2
Consumables............................................................................................................6-3
Routine Maintenance Items..............................................................................6-3
Toner Cartridges......................................................................................................6-4
General Precautions for the Toner Cartridge..................................6-4
Replacing a Toner Cartridge.................................................................6-4
Drum Cartridges......................................................................................................6-4
General Precautions for the Drum Cartridge..................................6-4
Replacing a Drum Cartridge.................................................................6-5
Recycling Supplies..................................................................................................6-5
Moving the Printer...............................................................................................................6-5
Billing and Usage Counters Information...................................................................6-6
7 Troubleshooting.................................................................................7-1
General Troubleshooting..................................................................................................7-1
Restarting the Printer............................................................................................7-1
Printer Fails to Power On......................................................................................7-1
Printer Resets or Turns Off Frequently............................................................7-2
Document Prints from Wrong Tray..................................................................7-2
Automatic 2-Sided Printing Problems............................................................7-2
Paper Tray Fails to Close......................................................................................7-3
Printing Takes Too Long.......................................................................................7-3
Printer Fails to Print................................................................................................7-3
Printer Makes Unusual Noises...........................................................................7-4
Condensation has Formed Inside the Printer..............................................7-5
Paper Jams.............................................................................................................................7-5
Minimizing Paper Jams........................................................................................7-5
Locating Paper Jams.............................................................................................7-6
Clearing Paper Jams..............................................................................................7-8
Clearing Paper Jams from the Bypass Tray....................................7-8
Clearing Paper Jams from Tray 1........................................................7-9
Clearing Paper Jams from Tray 2.....................................................7-11
Clearing Paper Jams from Inside the Front Cover.....................7-14
Clearing Paper Jams from the Back of the Printer....................7-16
Clearing Paper Jams from the Duplex Unit.................................7-19
Clearing Paper Jams from the Output Area.................................7-21
Troubleshooting Paper Jams...........................................................................7-21
Multiple Sheets Pulled Together.......................................................7-21
Paper Misfeeds........................................................................................7-22
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Table of Contents
Label and Envelope Misfeeds............................................................7-22
Paper Jam Message Stays On...........................................................7-23
Jams During Automatic 2-Sided Printing.....................................7-23
Print-Quality Problems.....................................................................................................7-23
Controlling Print Quality....................................................................................7-24
Solving Print-Quality Problems.......................................................................7-24
Getting Help........................................................................................................................7-28
Control Panel Messages....................................................................................7-28
Available Information Pages...........................................................................7-28
Accessing Available Information Pages........................................7-28
Online Support Assistant..................................................................................7-28
More Information................................................................................................7-29
A Specifications.....................................................................................A-1
Printer Configurations and Options.............................................................................A-1
Configurations.........................................................................................................A-1
Standard Features..................................................................................................A-1
Physical Specifications.......................................................................................................A-2
Weights and Dimensions....................................................................................A-2
Clearance Requirements for Standard Configuration.............................A-2
Environmental Specifications.........................................................................................A-3
Temperature.............................................................................................................A-3
Relative Humidity...................................................................................................A-3
Elevation....................................................................................................................A-3
Electrical Specifications....................................................................................................A-3
Power Supply Voltage and Frequency............................................................A-3
Power Consumption..............................................................................................A-3
Performance Specifications.............................................................................................A-4
Printer Warm-up Time..........................................................................................A-4
Print Speed................................................................................................................A-4
B Regulatory Information..................................................................B-1
Basic Regulations.................................................................................................................B-1
ENERGY STAR®Qualified Product....................................................................B-1
United States FCC Regulations.........................................................................B-1
Canada.......................................................................................................................B-2
European Union......................................................................................................B-2
European Union Lot 4 Imaging Equipment Agreement
Environmental Information.....................................................................B-2
Environmental Information Providing Environmental
Solutions and Reducing Cost......................................................B-2
User Guide
vXerox®Phaser®3330 Printer
Table of Contents
Germany....................................................................................................................B-4
Germany - Blue Angel..............................................................................B-4
Blendschutz.................................................................................................B-4
Lärmemission..............................................................................................B-5
Importeur.....................................................................................................B-5
Turkey RoHS Regulation.......................................................................................B-5
Regulatory Information for 2.4 GHz Wireless Network
Adapter............................................................................................................B-5
Material Safety Data Sheets...........................................................................................B-5
C Recycling and Disposal....................................................................C-1
All Countries...........................................................................................................................C-1
North America.......................................................................................................................C-1
European Union...................................................................................................................C-1
Domestic/Household Environment.................................................................C-1
Professional/Business Environment................................................................C-2
Collection and Disposal of Equipment and Batteries..............................C-2
Business Users in the European Union.............................................C-2
Disposal Outside of the European Union........................................C-2
Battery Symbol Note............................................................................................C-3
Battery Removal.....................................................................................................C-3
Other Countries....................................................................................................................C-3
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User Guide
1
Safety
Your printer and the recommended supplies have been designed and tested to meet
strict safety requirements. Attention to the followinginformationensures the continued
and safe operation of your Xerox printer.
Notices and Safety
Read the following instructions carefully before operating your printer. Refer to these
instructions to ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety
requirements.These include safetyagencyevaluation and certification, and compliance
with electromagnetic regulations and established environmental standards.
The safety and environment testing and performanceof this product have been verified
using Xerox®materials only.
Note
Unauthorized alterations, which can include the addition of new functions or the
connection of external devices, can affectthe product certification. Formore information,
contact your Xerox representative.
User Guide
1-1Xerox®Phaser®3330 Printer
Safety
Electrical Safety
General Guidelines
Warning
• Do not push objects into slots or openings on the printer. Touching a voltage point
or shorting out a part could result in fire or electric shock.
• Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are instructed to do so. Turn off the printer when
performingthese installations. Disconnect the power cord when removing coversand
guards for installing optional equipment. Except for user-installable options, there
are no parts that you can maintain or service behind these covers.
Warning
The following are hazards to your safety:
• The power cord is damaged or frayed.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• The printer emits smoke, or the surface is unusually hot.
• The printer emits unusual noise or odors.
• The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
Power Cord
• Use the power cord supplied with your printer.
• Do not use an extension cord or remove or modify the power cord plug.
• Plug the power cord directly into a properly grounded electrical outlet. Ensure that
each end of the cord is connected securely. If you do not know if an outlet is grounded,
ask an electrician to check the outlet.
• Do not use a ground adapter plug to connect the printer to an electrical outlet that
does not have a ground connection terminal.
Warning
Avoidthe potential of electrical shock by ensuring that the printer is grounded properly.
Electrical products can be hazardous if misused.
• Verify that the printer is plugged into an outlet that is providing the correct voltage
and power. Review the electrical specification of the printer with an electrician if
necessary.
• Do not place the printer in an area where people can step on the power cord.
Xerox®Phaser®3330 Printer1-2
User Guide
Safety
• Do not place objects on the power cord.
• If the power cord becomes frayed or worn, replace it.
• Do not plug or unplug the power cord while the power switch is in the On position.
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging
the power cord.
• Ensure that the electrical outlet is near the printer and is easily accessible.
The power cord is attached to the printer as a plug-in device on the back of the printer.
If it is necessary to disconnect all electrical power from the printer, disconnect the power
cord from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, power the printer off immediately. Disconnect
the power cord from the electrical outlet. Contact an authorized Xerox service
representative to correct the problem if any of the following occurs:
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• Any part of the printer is damaged.
Laser Safety
This printer complies with laser product performance standards set by governmental,
national, and international agencies and is certified as a Class 1 Laser Product. The
printer does not emit hazardous light because the beam is enclosed completely during
all modes of customer operation and maintenance.
Laser Warning
Use of controls, adjustments, or performance of procedures other than those specified
in this manual can result in hazardous radiation exposure.
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements.
These include safety agency examination, approval, and compliance with established
environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe
operation of your printer.
Operational Guidelines
• Do not remove any paper trays while the printer is printing.
• Do not open the doors when the printer is printing.
User Guide
1-3Xerox®Phaser®3330 Printer
Safety
• Do not move the printer when it is printing.
• Keep hands, hair, neckties, and so on, away from the exit and feed rollers.
• Covers, which require tools for removal, protect the hazard areas within the printer.
Do not remove the protective covers.
Hot Warning
The metallic surfaces in the fuser area are hot. Always use caution when removing
paper jams from this area and avoid touching any metallic surfaces.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced
depends on copy volume. Ozone is heavier than air and is not produced in amounts large
enough to harm anyone. Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to
www.xerox.com/environment. In other markets, contact your local Xerox representative
or go to www.xerox.com/environment_europe.
Printer Location
• Place the printer on a level, solid, non-vibrating surface with adequate strength to
hold its weigh. To find the weight for your printer configuration, refer to Physical
Specifications.
• Do not block or cover the slots or openings on the printer. These openings are provided
for ventilation and to prevent overheating of the printer.
• Place the printer in an area where there is adequate space for operation and servicing.
• Place the printer in a dust-free area.
• Do not store or operate the printer in an extremely hot, cold, or humid environment.
• Do not place the printer near a heat source.
• Do not place the printer in direct sunlight to avoid exposure to light-sensitive
components.
• Do not place the printer where it is exposed directly to the cold air flow from an air
conditioning system.
• Do not place the printer in locations that are susceptible to vibrations.
• For optimum performance, use the printer at the elevations specified in Elevation.
Printer Supplies
• Use supplies that are designed for your printer. The use of unsuitable materials can
cause poor performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with the product, options,
and supplies.
• Store all consumables in accordance with the instructions provided on the package
or container.
• Keep all consumables away from the reach of children.
• Never throw toner, print cartridges, drum cartridges, or toner containers into an open
flame.
Xerox®Phaser®3330 Printer1-4
User Guide
Safety
• When handling cartridges, such as toner cartridges, avoid skin or eye contact with
toner. Eye contact can cause irritation and inflammation. Do not attempt to
disassemble the cartridge, which can increase the risk of skin or eye contact.
Caution
Use of non-Xerox supplies is not recommended. The Xerox Warranty,ServiceAgreement,
and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation
of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not
specified for this printer. The Total Satisfaction Guarantee is available in the United
States and Canada. Coverage could vary outside these areas. For details, contact your
Xerox representative.
Maintenance Safety
• Do not attempt to perform any maintenance procedure that is not described
specifically in the documentation supplied with your printer.
• Do not use aerosol cleaners. Clean with a dry lint-free cloth only.
• Do not burn any consumables or routine maintenance items.
• For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
Warning
Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used
on electromechanical equipment.
Printer Symbols
DescriptionSymbol
Warning:
Indicates a hazard that can cause serious injury or death
if not avoided.
Hot Warning:
Hot surface on or in the printer. Use caution to avoid personal injury.
Caution:
Indicates a mandatory action to take to avoid damage to
the property.
Do not touch the part or area of the printer.
User Guide
1-5Xerox®Phaser®3330 Printer
Safety
DescriptionSymbol
Do not expose the drum cartridges to direct sunlight.
Do not burn the toner cartridges.
Do not burn the drum cartridges.
Do not touch the part or area of the printer.
DescriptionSymbol
Do not use paper attached with staples or any other form
of binding clip.
Do not use folded, creased, curled, or wrinkled paper.
Do not load or use inkjet paper.
Do not use transparencies or overhead projector sheets.
Do not reload paper previously printed on or used.
Add paper or media.
Paper jam
Lock
Unlock
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User Guide
DescriptionSymbol
Document
Paper
WLAN
Wireless Local Area Network
LAN
Local Area Network
USB
Universal Serial Bus
Postcard
Safety
Load envelopes in the tray with the flaps closed and facing
up.
Load envelopes in the tray with the flaps open and facing
up.
Weight
Data Transmission
Paper Feeding Direction Indicator
OK Button
User Guide
Print Menu Button
1-7Xerox®Phaser®3330 Printer
Safety
DescriptionSymbol
Online Button
DescriptionSymbol
Information Button
Menu Button
Back Button
Power/Wake Button
Cancel Job Button
Left Direction Indicator
Right Direction Indicator
Up Direction Indicator
Down Direction Indicator
WPS Button
(Wi-Fi Protected Setup)
This item can be recycled. For details, refer to Recycling and
Disposal.
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User Guide
Safety
Environmental, Health, and Safety Contact Information
For more informationon Environment, Health, and Safetyin relation to this Xerox product
and supplies, contact the following customer help lines:
1-800-ASK-XEROX (1-800-275-9376)United States and Canada:
+44 1707 353 434Europe:
For product safety informationin the United States,go to www.xerox.com/environment.
For product safety information in Europe, go to www.xerox.com/environment_europe.
User Guide
1-9Xerox®Phaser®3330 Printer
Safety
Xerox®Phaser®3330 Printer1-10
User Guide
Features
Parts of the Printer
Front View
2
6.1. Output Tray ExtensionPaper Level Indicator
2. 7.Optional FeederTray 2 with 550-Sheet
Capacity
4. 9.Bypass Tray and Extension USB Port
User Guide
Card Reader Bay for optional NFC
Enablement Kit
8.3. Control Panel DisplayTray 1 with 250-Sheet Capacity
10.5. Control Board CoverOutput Tray
2-1Xerox®Phaser®3330 Printer
Features
Rear View
5.1. Network Cable PortTray 1 Rear Access Cover
2. 6.Power Receptacle Duplex Unit
7.3. Rear DoorPower Switch
4. USB Cable Port
Internal Components
2. Drum Cartridge
3.1. Toner CartridgeFront Cover
Xerox®Phaser®3330 Printer2-2
User Guide
Control Panel
Features
DescriptionNo.DescriptionNo.
1
Used forwireless network connectivity.
3
left/right arrows are used to scroll
through the options available in the
selected menu, as shown on the control panel display, and to increase and
decrease the values.
4
lets you access options and settings.
5WPS (Wi-Fi Protected Services) Button:
6Alphanumeric Keypad2
Back Button: Used to go back one level
in the menu.
OK Button: Confirms the selection on
the control panel display.
Cancel Button7Arrow Buttons: The up/down and
Power On/Off Button8Menu Button: Enters Menu Mode and
User Guide
2-3Xerox®Phaser®3330 Printer
Features
Information Pages
Your printer has a set of information pages that you can access from the printer control
panel.
Accessing the Information Pages
1. At the printer control panel, press the Menu button. If necessary, allow a moment
for the machine to warm up.
2. Press the Menu button again.
A list of menu items appear.
3. Press the Up/Down arrow button, and select Information.
4. Press the Right arrow button.
5. Press the Up/Down arrow button, and select Information.
A list of Information pages appear.
6. Press the Up/Down arrow button, and select an information page to print.
7. To select an information page, press the Right arrow button, and then select the OK
button.
Configuration Report
The Configuration Report provides product information including installed options,
network settings, port setup, tray infromation, and more.
To print the Configuration Report, refer to the System Administrator Guide at
www.xerox.com/office/3330docs.
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User Guide
Features
Power Saver Mode
Power Saver mode reduces power consumption when the printer is left idle fora specified
period.
Power Saver Levels
There are two levels of Power Saver mode.
• Low Power Save: After a specified period of inactivity, the control panel display dims
and the printer operates on reduced power consumption.
• Very Low Power Save: After a specified period of inactivity, the control panel display
turns off and the printer enters standby mode.
Setting the Power Saver Mode Timers at the Control Panel
For details, refer to the System Administrator Guide at www.xerox.com/office/3330docs
Exiting Power Saver Mode
The printer exits Power Saver mode automatically when any of the following events
occur.
• You press a button on the control panel.
• The printer receives data from a connected device.
• You open any door or cover on the printer.
User Guide
2-5Xerox®Phaser®3330 Printer
Features
Administration Features
For details, referto the SystemAdministratorGuide at www.xerox.com/office/3330docs.
Xerox®CentreWare®Internet Services
Xerox®CentreWare®Internet Services is the administration and configuration software
installed on the embedded Web server in the printer. It allows you to configure and
administer the printer from a Web browser.
Xerox®CentreWare®Internet Services requires:
• A TCP/IP connection between the printer and the network in Windows, Macintosh,
UNIX, or Linux environments.
• TCP/IP and HTTP enabled in the printer.
• A network-connected computer with a Web browser that supports JavaScript.
Accessing Xerox®CentreWare®Internet Services
1. At your computer, open a Web browser.
2. In the address field, type the IP address of the printer.
3. Press Enter or Return.
Locating the IP Address of the Printer
To install print drivers for a network-connected printer, you need the IP address of your
printer. You also need the IP address to access and configure any printer settings in
Xerox®CentreWare®Internet Services.
You can view the IP address of your printer on the control panel display.
1. At the printer control panel, press the Menu button.
2. Press the Up/Down arrow button, and select Information.
3. Press the Right arrow button.
4. Press the Down arrow button, and select About this Printer.
5. Press the Right arrow button.
6. Press the Down arrow button, and select TCP/IPv4 Address.
The screen automatically scrolls right to left, showing the IP address.
Maintenance Assistant
Your printer includes a built-in diagnostic capability allowing you to send diagnostic
information directly to Xerox. Maintenance Assistant is a remote diagnostic tool that
offers a fast way to resolve potential issues, receive assistance, and automate the
troubleshooting or repair process.
Enabling Maintenance Assistant
Beforeyoubegin: If your network uses a proxy server, configure the Proxy Server settings
of the printer to ensure that the printer can connect to the Internet.
1. Fromthe Printer Status window, click Help > Xerox®CentreWare®Internet Services.
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User Guide
Features
2. From Xerox®CentreWare®Internet Services, click Status > SMart eSolutions.
3. From Smart eSolutions, click Maintenance Assistant.
4. To send status information to Xerox, click Start an Online Troubleshooting Session
at www.Xerox.com.
5. After the data is sent, your browser is redirected to www.xerox.com to start your
online troubleshooting session.
User Guide
2-7Xerox®Phaser®3330 Printer
Features
More Information
You can obtain more information about your printer from these sources:
LocationResource
Packaged with the printer.Installation Guide
www.xerox.com/office/3330docsOther documentation for your printer
www.xerox.com/office/3330supportTechnical support information for your printer,
including online technical support, Online Support Assistant, and driver downloads.
Press the control panel Help (?) button.Information about menus or error messages
Information Pages
Xerox®CentreWare®Internet Services documentation
interactivetutorials,printing templates, helpful
tips, and customized features to meet your individual needs.
Print from the control panel, or from Xerox
CentreWare®Internet Services, click Proper-
ties > Services > Printing > Reports.
From Xerox®CentreWare®Internet Services,
click Help.
www.xerox.com/office/3330suppliesOrder supplies for your printer
www.xerox.com/office/businessresourcecenterA resource for tools and information, including
www.xerox.com/office/worldcontactsLocal sales and support center
www.xerox.com/office/registerPrinter registration
www.direct.xerox.com/Xerox®Direct online store
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Xerox®Phaser®3330 Printer2-8
User Guide
3
Installation and Setup
See also:
Installation Guide packaged with your printer.
System Administrator Guide at www.xerox.com/office/3330docs.
Installation and Setup Overview
Before printing, ensure that your computer and the printer are plugged in, turned on,
and connected. Configurethe initial settings of the printer, then install the driver software
and utilities on your computer.
You can connect to your printer directly from your computer using USB, or connect to
a network using an Ethernet cable or wireless connection. Hardware and cabling
requirements vary for the differentconnection methods. Routers, network hubs, network
switches, modems, Ethernet cables, and USB cables are not included with your printer
and must be purchased separately. Xerox recommends an Ethernet connection because,
typically, it is faster than a USB connection, and it provides access to Xerox®CentreWare
Internet Services.
Note
If the Software and Documentation disc is not available, you can download the latest
drivers from www.xerox.com/office/3330drivers.
Related Topics:
Selecting a Location for the Printer
Selecting a Connection Method
Connecting the Printer to the Network
Configuring Network Settings
Installing the Software
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User Guide
3-1Xerox®Phaser®3330 Printer
Installation and Setup
Selecting a Location for the Printer
Note
Sudden temperature fluctuations can affect print quality. Rapid heating of a cold room
can cause condensation inside the printer, directly interfering with image transfer.
• Select a dust-free area with temperatures from 10–30°C (50–90°F), and relative
humidity 20–80%
• Place the printer on a level, solid, non-vibrating surface with adequate strength for
the weight of the printer. The printer must be horizontal with all four feet in solid
contact with the surface.To find the weight foryour printer configuration, see Physical
Specifications.
• Select a location with adequate clearance to access supplies and to provide proper
ventilation. To find the clearance requirements for your printer, see Clearance
Requirements for Standard Configuration.
• After positioning the printer, you are ready to connect it to the power source and
computer or network.
Connecting the Printer
Selecting a Connection Method
The printer can be connected to your computer using a USB cable or an Ethernet cable.
The method you select depends on how your computer is connected to the network. A
USB connection is a direct connection and is the easiest to set up. An Ethernet connection
is used for networking. If you are using a network connection, it is important to
understand how your computer is connected to the network. For details, refer to About
TCP/IP and IP Addresses.
Note
• Not all options listed are supported on all printers. Some options apply only to a
specific printer model, configuration, operating system, or driver type.
• Hardware and cabling requirements vary for the different connection methods.
Routers, network hubs, network switches, modems, Ethernet cables, and USB cables
are not included with your printer and must be purchased separately.
Network
If your computer is connected to an office network or home network, use an Ethernet
cable to connect the printer to a network port. Ethernet networks can support many
computers, printers, and devices simultaneously. In most cases, an Ethernet connection
is fasterthan USB and provides direct access to printer settings using Xerox®CentreWare
Internet Services.
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Xerox®Phaser®3330 Printer3-2
User Guide
Installation and Setup
Wireless Network
If your network includes a wireless router or wireless access point, you can connect the
printer to the network with a wireless connection. A wireless network connection provides
the same access and services as a wired connection provides. A wireless network
connection is typically faster than USB and allows direct access to the printer settings
when using Xerox®CentreWare®Internet Services.
USB
If you connect the printer to one computer and do not have a network, use a USB
connection. A USB connection offers fast data speeds, but typically not as fast as an
Ethernet connection. In addition, a USB connection does not provide access to Xerox
CentreWare®Internet Services.
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Connecting the Printer to the Network
Use a Category 5 or higher Ethernet cable to connect the printer to the network. An
Ethernet network is used for one or more computers and supports many printers and
systems simultaneously. An Ethernet connection provides direct access to printer settings
using Xerox®CentreWare®Internet Services.
To connect the printer:
1. Connect the power cord to the printer, and plug the cord into an electrical outlet.
2. Connect one end of a Category 5 or higher Ethernet cable to the Ethernet port on
the printer. Connect the other end of the Ethernet cable to a correctly configured
network port on a hub or router.
3. Turn on the printer.
For details on configuring network settings, refer to the System Administrator Guide
at www.xerox.com/office/3330docs.
Connecting to a Computer Using USB
To connect using USB, you need Windows 7, Windows 8 or later, Windows Server 2008
or later, or Macintosh OS X version 10.9 or later.
To connect the printer to the computer using a USB cable:
1. Connect the B end of a standard A/B USB 2.0 cable to the USB Port on the left side
of the printer.
2. Connect the A end of the USB cable to the USB port on the computer.
3. If the Windows Found New Hardware Wizard appears, select Cancel.
4. Install the print drivers. For details, refer to Installing the Software.
Turning On/Off the Printer
Beforeturning on the printer, ensure that the power cord is plugged into the printer and
wall outlet, and that the the power switch is in the off position.
3-3Xerox®Phaser®3330 Printer
User Guide
Installation and Setup
The printer has a power Down button on the control panel display and a power switch
on the back-left side.
• The power down button on the control panel display initiates an orderly shutdown
of the printer electronic components.
• The power switch on the side of the printer controls the main power to the printer.
1. To turn on the printer, press the power switch to the On position.
If the power switch is on, but the printer is powered off, the printer was turned off
using the control panel. To switch on the printer, press the power switch to the Off
position and then to the On position.
2. To turn off the printer:
Caution
• To prevent a printer malfunction, perform the control panel shutdown first.
• Do not plug or unplug the power cord while the printer is powered on.
a) At the printer control panel, press the Power Saver button.
Xerox®Phaser®3330 Printer3-4
User Guide
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