Westinghouse WD32HBB101 User Manual

USER’S MANUAL

MANUEL DE L’UTILISATEUR MANUAL DEL USUARIO

WD32HBB101

CONTENTS

Important Safety Instructions 2

Safety Information 3

Preparation 4

What's Included Rear View

Installing the Stand Removing the Stand for Wall-Mounting

Wall-Mounting Screws

Remote Control

Connecting External Devices 9

Customizing TV Settings 10

Initial Setup Streaming My Media

Viewing Photos Listening to Music Watching Videos

TV Settings

General Picture Audio Network Channel Time Lock APP settings

Source

Parental Control 21

Troubleshooting 23

Maintaining 24

OTT APP Service 26

IMPORTANT SAFETY INSTRUCTIONS

• Read these instructions – All the safety and

operating instructions should be read before this product is operated.

• Keep these instructions – The safety and

operating instructions should be retained for future reference.

• Heed all warnings – All warnings on the

appliance and in the operating instructions should be adhered to.

• Follow all instructions – All operating and use

instructions should be followed.

• Do not use this apparatus near water – The

appliance should not be used near water or moisture – for example, in a wet basement or near a swimming pool, and the like.

• Clean only with dry cloth.

• Do not block any ventilation openings. Install in

accordance with the manufacturer’s instructions.

• Do not install near any heat sources such

as radiators, heat registers, stoves, or other

• Do not defeat the safety purpose of the polarized

or grounding-type plug. A polarized plug has two blades with one wider than the other. A groundingtype plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does

replacement of the obsolete outlet.

• Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

• the manufacturer.

• Use only with the cart, stand, tripod, bracket, or

the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

• Unplug this apparatus during lightning storms or when unused for long periods of time.

• Servicing is required when the apparatus has been damaged in any way, such as the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

• Please keep the unit in a well-ventilated environment.

WARNING:

shock, do not expose this apparatus to rain or moisture. The apparatus should not be exposed to

as vases should not be placed on apparatus.

WARNING: The batteries shall not be exposed to

WARNING: The mains plug is used as disconnect

device, the disconnect device shall remain readily operable. WARNING: To reduce the risk of electric shock, do not remove cover (or back) as there are no user-

personnel.

within an equilateral triangle is intended to alert the user to the presence of non-insulated “dangerous voltage” within the product’s

to constitute a risk of electric shock.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance instructions in the literature accompanying the appliance.

This equipment is a Class II or double insulated electrical appliance. It has been designed in such a way that it does not require a safety connection to electrical earth.

This product contains electrical or electronic materials. The presence of these materials may,if not disposed of properly, have potential adverse effects on the environment and human health. Presence of this label on the product means it should not be disposed of as unsorted waste and must be collectedseparately. As a consumer, you are responsible for ensuring that this product is disposed of properly.

SAFETY INFORMATION

To ensure reliable and safe operation of this equipment, please carefully read all the instructions in this user guide, especially the safety information below.

Electrical Safety

• The TV set should only be connected to a main power supply with voltage that matches the label at the rear of the product.

• To prevent overload, do not share the same power supply socket with too many other electronic components.

• Do not place any connecting wires where they may be stepped on or tripped over.

• Do not place heavy items on any connecting wire, which may damage the wire.

• Hold the main plug, not the wires, when removing from a socket.

• During a thunderstorm or when not in using the television for long periods, turn off the power switch on

the back of the television.

• Do not allow water or moisture to enter the TV or power adapter. Do NOT use in wet, moist areas, such as bathrooms, steamy kitchens or near swimming pools.

• Pull the plug out immediately, and seek professional help if the main plug or cable is damaged, liquid is spilled onto the set, if the TV set accidentally exposed to water or moisture, if anything accidentally penetrates the ventilation slots or if the TV set does not work normally.

• Do not remove the safety covers. There are no user serviceable parts inside. Trying to service the unit

this apparatus.

• To avoid a battery leakage, remove batteries from the remote control, when the remote is not use for long period, or when the batteries are exhausted.

•

• For best results, use type AAA (example-alkaline, carbon-zinc, etc.) batteries.

• Install only new batteries of the same type in your product.

• Failure to insert batteries in the correct polarity, as indicated in the battery compartment, may shorten the

life of the batteries or cause batteries to leak.

• Do not mix old and new batteries.

• Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium) or (Nickel Metal

Hydride) batteries.

• Batteries should be recycled or disposed of as per state and local guidelines.

• Do not attempt to recharge disposable batteries.

• Do not short circuit battery terminals.

• Keep away from children.

Physical Safety

• Do not block ventilation slots in the back cover. You may place the TV in a cabinet, but ensure at least 5cm (2’’) clearance all around.

• Do not tap or shake the TV screen, or you may damage the internal circuits. Take good care of the remote control.

•

• Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including

• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two

blades with one wider than the other. A grounding plug has two blades and a third grounding prong, the

consult an electrician for replacement of the obsolete outlet.

• Protect the power cord from being walked on or pinched particularly at plugs.

• Unplug the apparatus during lightning storms or when unused for long periods.

•

normally or if the apparatus, including the power supply cord or pulg, has been damaged in any way.

• Servicing is also required if liquid has been spilled, or objects have fallen into the apparatus; when the apparatus has been exposed to rain or moisture; or if the apparatus has been dropped.

• Always connect your television to a power outlet with protective ground connection.

•

• The ventilation should not be impeded by covering the ventilation openings with items, such as

newspapers, table-cloths, curtains, etc.

•

• Attention should be drawn to the environmental aspects of battery disposal.

s required if the apparatus does not operate

ation.

d on the apparatus.

PREPARATION

What's Included

CH.LIST

ASPECT

SLEEP

TV Set

TV Stand

User Manual

Remote Control with Batteries

Quick

Connect

Guide

Quick Connect Guide

Four Screws

Warranty

Card

Warranty Card

PREPARATION

Front View

VOL +/-

Press to adjust the volume.

CH /

Press to select a channel.

3. MENU

Display the OSD (on screen display) menu.

SOURCE

Press to select among different input signal sources.

POWER

Switch the TV between On / Standby mode.

6. POWER Indicator

Illuminate blue when the TV is turned on. Illuminate red when the TV is in standby mode.

IR (Infrared Receiver)

Receive IR signals from the remote control.

PREPARATION

Rear View

USB2

HDMI3

USB1

HDMI2 HDMI1 VGALAN

1 2 3 5 6 7

1.2.

OPTICAL Output

Connect a digital sound system to this jack.

USB Port

Connect to a USB storage device to play

LAN

Network connection port.

HDMI Input

input device.

VGA Input

Connect to a computer or other devices with a VGA interface.

PC AUDIO Input

Connect to a computer audio output.

PC AUDIO

DTV/TV Input

Connect to the antenna (75Ω VHF/UHF) socket with the RF coaxial cable.

Headphone Socket

Connect to the Headphones.

AUDIO Input

Co nnect to the AUDIO (L/ R) output sockets on external audio devices.

10.

COMPOSITE/COMPONENT IN

Connect to AV devices with composite/ co mponent (Y/Pb/Pr) video and audio output sockets. COMPOSITE VIDEO and COMPONENT(Y/PB/PR) share with AUDIO IN (L/R).

PREPARATION

• 1.Lay the TV face down on a flat,

cushioned surface to avoid damaging or scratching.

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the stand assembly and remove them.

• 3.Attach the wall-mount bracket to

the TV using the mounting holes on the back of the TV. Mount this TV according to the instructions included in the wall-mount bracket.

Wall-Mounting Screws

WARNING:

with the installation instruction.

WARNING

Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be acoided by taking simple precautions such as:

If your existing television set is being retained and relocated, the same considerations as above should be applied.

：

-Using cabinets or stands recommended by the manufacturer of the television set.

-Only using furniture that can safely support the television set.

-Ensuring the television set is not overhanging the edge of the supporting furniture.

-Not placing the television set on tall furniture(for example, cupboards or bookcases) without anchoring

both the furniture and the television set to a suitable support.

-Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.

-Educating children about the dangers of climbing on furniture to reach the television set or its controls.

This equipment is a Class II or double insulated electrical appliance. It has been designed in such a way that it does not require a safety connection to electrical earth.

The use of apparatus in moderate climates.

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PREPARATION

Remote Control

CH.LIST

1. :Switch the TV between On and Standby mode.

:Mute and restore TV sound.

3. 0~9:Select a program.(ATV/DTV mode)

:Enter multiple program channel number

such as 2-1.

:Return to the previous viewing

channel.

6. APP:Press to select the desired APP.

7. MENU:Display the main menu.

8. SOURCE:Select among the different input

ASPECT

SLEEP

signal sources:TV/AV/COMPONENT/HDMI1/ HDMI2/HDMI3/VGA/USB.

:Allows you to navigate the on

screen display menus and adjust the system settings to your preference.

10. OK:

11. RETURN:Return to previous menu.

12. EXIT:Exit the on screen display menu.

13. ASPECT:Select the aspect ratio.

settings:standard/wide/wide zoom/zoom/Just Scan (HDMI)/Dot by Dot(VGA)/auto.

14. VOL+/-:Adjust the volume.

15. CH

16. TV:

17.

18.

:Select the channel.

Press to turn to TV mode.

:Start playback or pause. :Reverse playback rapidly.

19. :Advance playback rapidly.

20. :Skip to the beginning of the previous

chapter/track/photo.

:Skip to the beginning of the next chapter/

21.

track/photo.

22. FREEZE:Freeze the picture.

23.

:Stop the playback.

24. ADD/ERASE:Add or delete Favorite channels.

25. FAV:Display the favorite channel list.

26. INFO:Display the present screen information

such as the current channel and input source.

27. MTS:Switch among different audio channels:STEREO/MONO/SAP.

28. CC:Closed Caption selection:ON/OFF/CC On Mute.

29. V-CHIP:Set up parental control.

30. P.MODE:Select picture mode:dynamic/movie/

user/standard.

31. S.MODE:Select sound mode:standard/music/ movie/user.

32. CH.LIST:Display program list.

CONNECTING EXTERNAL DEVICES

USB2

HDMI3

USB1

HDMI2 HDMI1 VGALAN

PC AUDIO

CUSTOMIZING TV SETTINGS

Initial Setup

Connect the power cord to the power socket after you have completed all the physical connections. At this stage, the TV will enter Standby Mode and the red LED indicator will illuminate.

In Standby Mode, press the on. The red LED indicator will turn blue.

highlight and select your desired mode and press OK

Westinghouse

button on the main unit or on the remote control to turn the TV

the Arrow buttons to

• If channels cannot be found, this frame will be displayed automatically.

CUSTOMIZING TV SETTINGS

STREAMING

Press MENU to display the main interface, then use the Arrow buttons to highlight STREAMING and press OK

and select desired apps to enter.

NETFLIX

YouTube

VUDU

Pandora

AccuWeather

To obtain the best result to watching the 4k video on your 4K TV:

1. you need a high-speed internet connection and make sure your network bandwidth meets the 4k content provider's requirement.

2. access to the real 4K media; only 4K media can show the best image on 4K TV, FHD/1080p media not as detailed as 4K media.

Enjoys TV shows & movies streamed instantly over the Internet.

YouTube your way on the best screen in your house.

Discover, watch and collect the latest movies and TV shows in high quality 1080p. Free to sign up. No subscriptions, late fees or commitments.

Free personalized radio that offers effortless and endless music enjoyment and discovery. Just start with the name of one of your favorite artists, songs, genres or composers and Pandora will do the rest. It’s easy to create personalized stations that play only music you’ll love

Displays the current weather conditions and the temperature anywhere in the world in centigrade or Fahrenheit.

CUSTOMIZING TV SETTINGS

MY MEDIA

Press MENU button to display the main interface, then use the Arrow buttons to highlight MY MEDIA and press OK

like.

Note: Portable drives should be inserted before entering MY MEDIA menu.

VIEWING PHOTOS

CUSTOMIZING TV SETTINGS

• Use the Arrow buttons to highlight the PHOTO option and press OK drive, press OK to enter.

Directories:10

Files:0

Total:10

Directories:10

Files:0

Total:10

LISTENING TO MUSIC

Directories:10

Files:0

Total:10

• After entering PHOTO, use the Arrow buttons to select

OK to enter.

• select the desired picture, then press the playing button to display.

• When the picture is playing, the picture Function Bar will be displayed. Use the Arrow buttons to select the desired function available on the bar.

• Use the Arrow buttons to highlight the MUSIC option and press OK, then it will jump to confirm the inserted drive, press OK to enter.

• After entering MUSIC, use the Arrow buttons to select the music file and press OK to enter.

Directories:10

• After entering the music file, use the Arrow buttons to select the desired music, then press the playing button to display.

Files:0

Total:10

• When the music is playing, the music Function Bar will be displayed. Use the Arrow buttons to select the desired function available on the bar.

CUSTOMIZING TV SETTINGS

WATCHING VIDEOS

• Use the Arrow buttons to highlight the VIDEO option and press OK press OK to enter.

Directories:10

Files:0

Total:10

Directories:10

Files:0

Total:10

TV SETTINGS

• After entering VIDEO, use the Arrow buttons to select

OK to enter.

• select the desired video, then press the playing button to display.

• When the video is playing, the video Function Bar will be displayed. Use the Arrow buttons to select the desired function available on the bar.

Press the MENU button on the main unit or on the remote control to display the main interface. Then use the Arrow buttons to highlight TV Settings and press OK to enter. Then use the Arrow buttons to cycle among the following options and select the desired one to enter.

GENERAL

WIDE

View End-User License

Software Update(Network)

Software Information

CUSTOMIZING TV SETTINGS

• Press MENU to display the main interface, use the Arrow buttons to highlight TV SETTINGS and press

OK GENERAL to enter and adjust each option setting.

Select the menu language among

MENU LANGUAGE

TRANSPARENCY

ZOOM MODE

VGA SETTINGS

CLOSED CAPTION

OTHER SETTINGS

RESTORE DEFAULT

SOFTWARE UPDATE (USB)

VIEW END-USER LINCENSE

SOFTWARE UPDATE (NETWORK)

SOFTWARE INFORMATION

English, Français or Español. The default on-screen menu language is English.

Select to turn On/Off transparency function.

Select zoom mode: Wide/Wide Zoom/Zoom/Just Scan/ Standard/Dot by Dot.

Note: With a different input source, the zoom mode options may differ.

Adjust advanced option’s setting: H-POS, V-POS, Clock, Phase or Auto. (only available in VGA mode)

CC mode On/Off/CC on Mute. Basic

Selection Advanced

Selection

Option

HDMI EDID: Select the HDMI version: Mode 1(HDMI 1.4)/Mode 2(HDMI 2.0). Inlink: Set the options: Inlink Control, Device Power Off, TV Power On, Audio Receive, Inlink Device List, Root Menu.

Restore the TV to factory default settings.

Software Update In the case of a USB device.

Choose "I have read the user agreement" to select Accept or Decline .

Software Update In the case of a NETWORK device.

Check Module Software Version NetReady Device ID.

CC1/CC2/CC3 CC4/ Text1/.../Text4/OFF.

Select from Service 1 to Service 6.

Mode, Font Style, Font Size, Font Edge Style, Font Edge Color, FG_ Color, BG_Color, FG_ Opacity, BG_Opacity.

CUSTOMIZING TV SETTINGS

PICTURE

• Press MENU to display the main interface, use the Arrow buttons to highlight TV SETTINGS and press OK to

PICTURE

to enter and adjust each option setting.

AUTO

OPEN HDR

PICTURE MODE

BRIGHTNESS

CONTRAST

COLOR Control the color intensity.

SHARPNESS

TINT Adjust the balance between red and green levels.

COLOR

TEMPERATURE

ADVANCED

OPTION

OPEN HDR

Cycle among picture modes: Dynamic/Standard/Movie/User.

Increase or decrease the amount of white in the picture.

Adjust the difference between light and dark levels in the pictures.

Adjust crispness level in edges between light and dark areas of the picture.

Cycle among color temperatures: Normal/ Warm/Cool.

Set the following options: Noise Reduction: Reduce the noise level of the connected device: Off/Weak/Middle/Strong. White Balance: Set the different options of white balance. Backlight: Set the value of backlight.

Cycle among picture modes: OFF/AUTO/LOW/MIDDLE/HIGH.

AUDIO

CUSTOMIZING TV SETTINGS

• Press MENU to display the main interface, use the Arrow buttons to highlight TV SETTINGS and press OK

AUDIO

to enter and adjust each option setting.

OFF

AUTO VOLUME

NETWORK

NOT CONNECT

SOUND MODE

BASS

TREBLE

BALANCE

DIGITAL AUDIO

OUTPUT

SURROUND SOUND

AUTO VOLUME

AUDIO LANGUAGE

Allow the selection of an audioenhancement technique: Standard/ Music/Movie/User.

Control the relative intensity of lowerpitched sounds.

Control the relative intensity of higherpitched sounds.

Adjust the relative volume of the speaker in a multiple speaker system.

Select the digital audio output mode between PCM/RAW.

Turn On/Off to provide an enhanced listening experience.

Turn On/Off to automatically control volume levels.

Select audio language among: English, French, Spanish.

• Press MENU to display the main interface, use the Arrow buttons to highlight TV SETTINGS and press

OK NETWORK to enter and adjust each option setting.

Select

Wired and Wireless network, then

NETWORK TYPE

MY NETWORK

IP ADDRESS

connect the TV to the wired network or search the wireless network through

Display the current network which you connect to.

Display the current IP address information.

CUSTOMIZING TV SETTINGS

CHANNEL

• Press MENU to display the main interface, use the Arrow buttons to highlight TV SETTINGS and press

OK CHANNEL to enter and adjust each option setting.

AIR/CABLE

AUTO SCAN

FAVORITE

SHOW/HIDE Show/Hide the selected channel.

CHANNEL NUMBER Display the current channel number.

CHANNEL LABEL Display the current channel label.

Select antenna between Air and Cable.

Select the Auto Scan feature to scan your available cable channels.

Set the selected channel as a favorite channel.

TIME

LOCK

CUSTOMIZING TV SETTINGS

• Press MENU to display the main interface, use the Arrow buttons to highlight TV SETTINGS and press OK

enter and adjust each option setting.

Select a period of time after which the TV automatically switches to standby

SLEEP TIMER

OSD TIMER

TIME ZONE

DAYLIGHT SAVING

TIME

mode: Off/5/10/…/180/240 min. Alternative: You may press the SLEEP button repeatedly to select the number of minutes directly.

Set the OSD timer: Off/15s/30s/60s/120s/240s.

Select a Time Zone:

Central/Mountain/Newfoundland. Select to turn daylight saving time On/

Off.

• Press MENU to display the main interface, use the Arrow buttons to highlight TV SETTINGS and press OK

to enter and adjust each option setting.

TIME to

LOCK

Note: the default password is "0000".

CHANGE

PASSWORD

SYSTEM LOCK

USA

CANADA

RRT SETTING Set Rating Region Table.

RESET RRT Select to reset the RRT setting.

CLEAR LOCK Clear all lock settings.

Use 0-9 buttons to input the old password and then input the new 4-digit password.

Select to turn system lock On/Off. The following options (USA, Canada, RRT Setting and Reset RRT) will only be accessible when you turn the system lock on.

MPAA

Canada English

Canada French

TV Rating: Press OK button to lock or unlock TV rating.

Set the MPAA: N/A, G, PG, PG13,R, NC-17, X.

Select MPAA rating for Englishspeaking Canada : E, C, C8+, G, PG, 14+, 18+.

Select MPAA rating for Quebec Canada : E, G, 8 ans+, 13 ans+, 16 ans+, 18 ans+.

CUSTOMIZING TV SETTINGS

APP SETTINGS

• Press MENU to display the main interface, use the Arrow buttons to highlight TV SETTINGS and press OK

APP

SETTINGS to enter and adjust each option setting.

Exception while opening/reading file.

4.3.4.eab833d.2017072610.2017-08-23

NETFLIX VERSION

DEACTIVATE APP

ESN Electronic Serial Number.

NETFLIX VERSION

information. Deactivate Vudu and clear the account

information.

Show Netflix Version.

SOURCE

Press SOURCE on the remote control or on the main unit to display the source menu, then use the Arrow buttons to cycle among the different input sources: TV/AV/ COMPONENT/HDMI1/HDMI2/HDMI3/VGA/USB, then use the Arrow buttons to highlight the desired source and press OK to confirm.

PARENTAL CONTROL

Press the MENU button on the main unit or on the remote control and then press buttons to select LOCK menu. Use the 0-9 buttons to input the 4-digit password to enter the LOCK menu. If used, this option feature can "block'' undesirable programming from appearing on the TV.

Parental Control offers users a wide variety of options and settings that restrict or "block''

program rating they consider acceptable for a younger more sensitive viewer. It can be

General audience and children block should both be programmed into the TV memory.

both rating systems should be used and based on the ages of children.

Overview

To ensure complete coverage for all TV programs (movies and regular TV show) using the Age Block option, choose a rating from both the MPAA and TV Parental Guideline tables on the next page. In addition, you may wish to add other restrictions selected from the content block menu and submenus.

Things to Consider before Setting up Parental Control

Determine which ratings you consider are acceptable for different viewers. For example, if you choose TV-PG, more restrictive ratings will be automatically blocked; some viewers will not be able to see: TV-PG, TV-14, or TV-MA rated programs. You may block the auxiliary video source entirely.

Use the Content Blk option to block program Content based on individual parameters such as: Strong Dialog, Bad Language, Sex Scenes, Violence Scenes or Fantasy.

Go into the Set Password option and use the numeric keys on the remote control to set a secret password, then save the password, it is the only way to access the Parental Control menu and change ratings setting, or turn off Parental Control.

• You can set different Parental Control viewing restrictions for general audiences and for children; both can be active at the same time;

• Simply specifying one content block such as Sex Scenes, will not automatically restrict the programming that appears from the video sources;

• Even If you choose to leave the AUX Inputs unblocked, the ratings you specify will automatically restrict the programming that appears from the video sources;

• You cannot disable Parental Control by disconnecting the TV from power. Block hours will

PARENTAL CONTROL

• Motion Picture Association of America (MPAA) Rating System

Grade Meaning

G General Audiences Content not offensive to most viewers.

PG-13

Parental Guidance Suggested

Parents Strongly Cautioned

R Restricted

NC-17

No children under age 17

Content is such that parents may not want their children to view the program.

Program is inappropriate for preteens, with a greater degree of offensive material suggested than a PG rated program.

Not for children under 17-contains strong element of sex and/or violence.

Not for children under 17-under any circumstances. Contains strong sexual content.

X Hard Core Films Same as NC-17 rating. No Rating No Rating MPAA did not rate.

• TV Parental Guideline Rating System

• Select LOCK option in the TV Settings, then use the Arrow buttons to highlight USA and press OK button to enter. Select TV to enter set TV parental guideline rating system.

Grade Meaning

TV-Y All Children

TV-Y7

TV-G General Audience

TV-PG

TV-14

TV-MA

• Canadian English is used throughout all English-speaking Canada (E, C, C8+, G, PG, 14+, 18+).

• Canadian French is used in Quebec (E, G, 8 ans+, 13 ans+, 16 ans+, 18 ans+)

• The V-Chip will automatically block certain categories that are "more restrictive". If you block TV-Y

category, then TV-Y7 will be automatically blocked. Similarly, if you block TV-G category, then all the categories in the "young adult" will be blocked (TV-G, TV-PG, TV-14 and TV-MA).

• TV-NO: The channel is not locked.

Directed to Older Children

Parental Guidance Suggested

Parents Strongly Cautioned

Mature Audience Only

Content not offensive to most viewers.

Considered suitable for children over 7- may contain fantasy violence scenes.

Considered suitable for all audience; children may watch unattended.

Suggested unsuitable for younger childrenmay contain suggestive language, bad language, sex and violence scenes.

unsuitable for children under 14 - may contain strong language, bad language, sex, and violence scenes.

Adults only- may contain strong language, bad language, sex, and violence scenes.

TROUBLESHOOTING

If your TV does not operate normally or cannot be turned on, please check the following troubleshooting questions. Remember also to check any other connected electronic device, such as a DVD or Blu-ray player to pinpoint the problem. If the TV still fails to operate normally, please contact technical support.

The TV does not operate properly

The TV does not respond when pressing any buttons

TV cannot be switched on

The remote control does not work

Power is suddenly turned off

The video function does not work

No picture & no sound

Picture appears slowly after switching on

No or poor color or poor picture

Horizontal/Vertical bar or picture shaking

Poor reception on some channels

Lines or streaks in pictures • Check antenna (change the position of the antenna.) No pictures when connecting

HDMI Pictures appear in wrong

ratio

The audio function does not work

Picture OK but no sound

No output from one of the speakers

Unusual sound from inside the TV

No sound when connecting HDMI

Audio noise • Keep the RF coaxial cable away from the other connected cables.

• The TV may freeze up during use. Disconnect the power cord from the power socket for a few minutes. Reconnect the power cord and try to operate it again as usual.

• Check that the TV is connected to the power supply.

• Make sure all connected AV devices are switched off before switching

on your TV.

• Check to see if there are any objects between the TV and the remote control causing an obstruction. Ensure that you are pointing the remote control directly at the TV.

• Ensure that the batteries are installed with the correct polarity (+ to +,

- to -).

• Install new batteries.

• Check the power of the TV. The power supply maybe interrupted.

• Check if the sleep timer is set.

• Check whether the Auto Standby is activated.

• Check whether the TV is switched on.

• Try another channel. The problem may be caused by the broadcaster.

• This is normal; the image is muted during the TV startup process.

Please contact your service centre if the picture has not appeared after 5 minutes.

• Adjust the settings in the Picture menu.

• Try another channel. The problem may be caused by the broadcaster.

• Check if video cables are connected properly.

• Check for local interference such as an electrical appliance or power

tool.

• The station or cable channel may be experiencing problems; tune to another station.

• Station signal may be weak, reposition the antenna for better reception.

• Check for sources of possible interference.

• Check if the input source is HDMI1/HDMI2/HDMI3.

• Adjust the Aspect Ratio settings in the SETUP menu or press the

ASPECT button on the remote control.

• Press the VOL +/- buttons.

• Sound muted? Press the MUTE button.

• Try another channel. The problem may be caused by the broadcaster.

• Adjust the Balance settings in the AUDIO menu.

• A change in ambient humidity or temperature may result in an unusual

noise when the TV is switched on or off and does not indicate a fault with the TV.

• Check if the input source is HDMI1/HDMI2/HDMI3.

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