Welch Allyn PartnerConnect Software User Manual

PartnerConnect® software

Installation guide

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Contents

PartnerConnect software installation .................................................... 1

Troubleshooting ...................................................................................... 5

iii

Overview ............................................................................................................................................. 1

Before you begin ............................................................................................................................... 1

Install PartnerConnect software .................................................................................................... 1

Issue: Cannot send Ctrl+Alt+Del command to Axeda Desk Top server ................................... 6

Disable the UAC ................................................................................................................................ 7

Disable Alt+Ctrl+Del on login .......................................................................................................... 7

Issue: Unable to receive data from the Connex VM server ....................................................... 7

TCP/UDP ports used ......................................................................................................................... 8

Configure PartnerConnect with proxy settings .................................. 11

Removing PartnerConnect software .................................................... 15

Remove PartnerConnect software on Windows® XP ............................................................. 15

Remove PartnerConnect software on Windows Vista® and Windows® 7 ......................... 17

iv Contents PartnerConnect® software

PartnerConnect software installation

Overview

PartnerConnect® software provides the following:

Remote resource monitoring: This remote monitoring tool monitors your Welch Allyn

•
Platform systems and devices. It captures operating information (excluding clinical data) and
periodically sends it to Welch Allyn.

• Software updates: This program allows you to automatically receive updates for Welch
Allyn Platform software.

• Remote troubleshooting: PartnerConnect allows Welch Allyn technical support to access
your system, when permitted, to assist in troubleshooting. The customer is in complete control
as to if and when Welch Allyn is permitted remote access via a Secure Socket Layer (SSL)
connection established from the customer site (not from Welch Allyn).

1

Before you begin

• Ensure that this computer meets hardware and software requirements.

• Ensure that you have administrator rights for this computer.

• Ensure that you are using the console of the system on which you are installing the software.
Remote connections for software installation are not supported.

• Close all programs before starting the installation.

Install PartnerConnect software

1. Enter this URL in your web browser:
http://www.welchallyn.com/promotions/services/PartnerConnect.htm

The Welch Allyn PartnerConnect screen displays.

2. Click the following link:
Download PartnerConnect to your desktop now!

If you plan to use a proxy server, also click this link:

Download Deployment Utility to configure Proxy server for PartnerConnect connectivity

The File Download dialog appears.

3. Select one of the following options:

• Run: Starts the installation program.

2 PartnerConnect software installation PartnerConnect® software

• Save: Downloads the installation program, partnerConnect.exe, to a location you choose.

If you select this option, make sure the Close this dialog box when download

completes checkbox is not checked and, after the download is complete, click Run.

Note If the checkbox is checked, you will need to locate the

installation program on your computer or network to start it.

If a security warning notifies you that the publisher could not be verified, confirm that you
want to run the installation program.

The Welcome screen appears.

4. Click Next.

The License Agreement screen appears.

5. Accept the license and click Next.

Note If you are performing an update to your software, this is the final

step in the update process. If you are performing a new install, the
Site Information screen appears.

6. Enter information as shown in the next table. The table and the documentation of the product
for which you are installing PartnerConnect explain where to find the information.

Note This information allows Welch Allyn to quickly and efficiently locate

this system for remote connection.

Field Description

Customer

Serial Number* Enter the serial number. For information about

locating the serial number, see your product
documentation.

Organization/Facility

Name* Enter the organization (customer) name followed by

its city and state. For example, ABC Hospital

Installation guide PartnerConnect software installation 3

System-New York NY. For more information, see
your product documentation.

Location/Department

Name* Enter the location code from HIS. For example,

3NW, ER, 7NTower. This code should match the
code provided to your product software. If the
location is not defined, create a unique location
code.

If the following locations are not defined, use
the following codes:

DATACENTER: Use this for the data center,
computer room, or server room.

BioMed: Use this for the Biomedical
department.

Address 1 and 2 Enter the street address or post office box.

City Enter the city of the organization location.

State Enter the state or province of the organization

location.

Region* Select a region that matches your location from the

pull-down list.

Country* Enter the country of the organization location.

* Required field

Click Next.

7.

The Setup program displays the settings you selected, providing an opportunity to ensure that
the settings are correct before proceeding.

8. Click Next.

Setup copies and installs the files you selected. Setup then prompts you to specify post-install
tasks.

9. Select Install the Axeda Desktop Server. This allows Welch Allyn to remotely access
your system—only upon your request—to assist in troubleshooting.

If you check this box, the Axeda Desktop Server installs immediately after you exit this Setup
program.

10. Click Next.

Setup verifies a successful installation.

11. Click Finish.

If you did not grant permission for remote access, you are now finished.

If you selected “Install the Axeda Desktop Server,” the remote troubleshooting option begins
its installation by displaying an Introduction screen immediately after you click Finish.

12. Click Next.

The License Agreement screen appears.

13. Accept the license and click Next.

The Choose Install Folder screen appears.

14. Identify where you want the installation program to install the Axeda Desktop server software
and click Next.