Limited Warranty - 27
Limited Warranty
Welch Allyn warrants the product to be free of defects in material and workmanship and to perform in
accordance with manufacturer's specifications for the period of one year from the date of purchase from Welch
Allyn or its authorized distributors or agents.
The warranty period shall start on the date of purchase. The date of purchase is: 1) the invoiced ship date if
the device was purchased directly from Welch Allyn, 2) the date specified during product registration, 3) the
date of purchase of the product from a Welch Allyn authorized distributor as documented from a receipt from
said distributor.
This warranty does not cover damage caused by: 1) handling during shipping, 2) use or maintenance contrary
to labeled instructions, 3) alteration or repair by anyone not authorized by Welch Allyn, and 4) accidents.
The product warranty is also subject to the following terms and limitations: Accessories are not covered by the
warranty. Refer to the directions for use provided with individual accessories for warranty information.
Shipping cost to return a device to a Welch Allyn Service center is not included.
A service notification number must be obtained from Welch Allyn prior to returning any products or
accessories to Welch Allyn's designated service centers for repair. To obtain a service notification number,
contact Welch Allyn Technical Support.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILTY AND FITNESS FOR A
PARTICULAR PURPOSE. WELCH ALLYN’S OBLIGATION UNDER THIS W ARRANTY IS LIMITED TO
REPAIR OR REPLACEMENT OF PRODUCTS CONTAINING A DEFECT. WELCH ALLYN IS NOT
RESPONSIBLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM A PRODUCT
DEFECT COVERED BY THE WARRANTY.
Service Policy
All repairs on products under warranty must be performed by Welch Allyn or by a service provider authorized
by Welch Allyn. Unauthorized repairs will void the warranty. In addition, whether or not covered under
warranty, any product repair should be performed exclusively by Welch Allyn or by a service provider that
has been authorized by Welch Allyn.
If the product fails to function properly - or if you need assistance, service, or spare parts - contact the
nearest Welch Allyn Technical Support Center.
Before contacting Welch Allyn, try to duplicate the problem, and check all accessories to ensure that they are
not causing the problem. When calling, please be prepared to provide:
• Product name, model number, and serial number of your product.
• Complete description of the problem.
• Complete name, address and phone number of your facility.
• For out-of-warranty repairs or spare parts orders, a purchase order (or credit card) number.
• For parts orders, the required spare or replacement part numbers.
If your product requires warranty, extended warranty, or non-warranty repair service, please call first the
nearest Welch Allyn Technical Support Center. A representative will assist you troubleshooting the problem
and will make every effort to solve it over the phone, avoiding potential unnecessary return of your product.
In case a return cannot be avoided, the representative will record all necessary information and will provide a
Return Material Authorization (RMA) number, as well as the appropriate return address. An RMA number
must be obtained prior to any return.
If you have to return your product for service, follow these recommended packing instructions:
• Remove all hoses, cables, sensors, power cords, and other accessories (as appropriate) before
packing, unless you suspect they are associated with the problem.
• Wherever possible use the original shipping carton and packing materials.
• Include a packing list and the Welch Allyn Return Material Authorization (RMA) number.
It is recommended that all returned goods be insured. Claims for loss or damage to the product must be
initiated by the sender.
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