Wd MY Passport Ultra User Manual
MY PASSPORT™ ULTRA
Portable Hard Drive
User Manual
Accessing Online Support
Visit our product support website at support.wdc.com and choose from these topics:
▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com
▪ Downloads –Download software and updates for your WD product at: support.wdc.com/downloads
▪ Email Support – Get technical and other support through email at: support.wdc.com/support
▪ Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data
recovery information at: support.wdc.com/warranty
▪ Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase
▪ WD Community – Share your thoughts and connect with other WD users at: community.wdc.com
▪ Phone Support – Get phone numbers for contacting support by region at: support.wdc.com
Table of Contents
_________
Accessing Online Support.................................................................................ii
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1 About Your WD Drive.....................................................................................1
Features.............................................................................................................................1
Kit Contents......................................................................................................................2
Optional Accessories.......................................................................................................2
Operating System Compatibility....................................................................................2
Disk Drive Format.............................................................................................................3
Physical Description.........................................................................................................3
USB Type-C™ Interface.......................................................................................................3
Power/Activity LED............................................................................................................. 3
Registering Your Drive.....................................................................................................4
Handling Precautions.......................................................................................................4
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2 Connecting the Drive and Getting Started.................................................5
Connecting the Drive...................................................................................................... 5
Getting Started with the WD Software......................................................................... 6
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3 WD Discovery.................................................................................................7
Installing WD Discovery...................................................................................................7
Using WD Discovery........................................................................................................8
Devices Tab......................................................................................................................8
Apps Tab...........................................................................................................................8
Available Apps..................................................................................................................8
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4 Backing Up Files...........................................................................................10
How the Backup Function Works.................................................................................10
Backing Up Files.............................................................................................................. 11
Configuring Your Cloud Service Account.................................................................... 13
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5 Restoring Files..............................................................................................15
How the Restore Function Works.................................................................................15
Restoring Files.................................................................................................................15
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6 Locking and Unlocking the Drive................................................................17
Password Protecting the Drive......................................................................................17
Unlocking the Drive........................................................................................................18
With the WD Security or WD Drive Utilities Software................................................... 18
With the WD Drive Unlock Utility.....................................................................................19
Changing Your Password...............................................................................................19
Turning Off the Drive Lock Feature..............................................................................20
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7 Managing and Customizing the Drive........................................................ 21
Checking Drive Health................................................................................................... 21
Safely Disconnecting the Drive ....................................................................................22
Turning Off the LED........................................................................................................22
Erasing the Drive............................................................................................................22
Using the Drive Erase Function........................................................................................23
Using Five Invalid Passwords............................................................................................23
Registering the Drive.....................................................................................................24
Restoring the WD Software..........................................................................................24
Restoring the WD Software and Disk Image..................................................................25
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8 Managing and Customizing the Software................................................. 26
Checking for Software Updates................................................................................... 26
Uninstalling the WD Software.......................................................................................27
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9 Using the Drive with a Mac Computer...................................................... 28
Reformatting the Drive..................................................................................................28
Restoring the WD Software..........................................................................................28
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10 Troubleshooting.........................................................................................29
Installing, Partitioning, and Formatting the Drive.......................................................29
Frequently Asked Questions.........................................................................................29
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11 Compliance and Warranty Information.....................................................31
Regulatory Compliance................................................................................................. 31
FCC Class B Information....................................................................................................31
ICES-003/NMB-003 Statement.........................................................................................31
Safety Compliance.............................................................................................................31
CE Compliance For Europe.............................................................................................. 32
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KC Notice (Republic of Korea only).................................................................................32
Environmental Compliance (China)..............................................................................32
Warranty Information.................................................................................................... 32
Obtaining Service..............................................................................................................32
Limited Warranty...............................................................................................................33
Australia/New Zealand.....................................................................................................33
Warranty............................................................................................................................ 34
Obtaining Service..............................................................................................................35
GNU General Public License (“GPL”)............................................................................35
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About Your WD Drive
About Your WD Drive
Welcome to your My Passport Ultra™ portable hard drive. This drive offers high
capacity in a sleek portable device. It features ultra-fast USB 3.1 connectivity, local
and cloud backup, and password protection to help protect your files from
unauthorized use.
This introductory chapter includes the following topics:
Features
Kit Contents
Operating System Compatibility
Disk Drive Format
Physical Description
Registering Your Drive
Handling Precautions
Features
With a compact design, high capacity, and your choice of local or cloud backup,
your My Passport Ultra drive
the-go digital life.
Back Up Automatically — The My Passport Ultra drive comes equipped with WD
Backup software to help make sure your photos, videos, music and documents
don’t get lost. You can set it to run automatically to your schedule. Just pick the
time and frequency to back up important
My Passport Ultra drive.
Password Protection — The WD Security
and safe. Just activate password protection and set your own personalized
password.
Reimagined Design — The bold, vibrant design of the My Passport Ultra drive is sure
to stop you in your tracks. It is portable storage reimagined and gives you the
opportunity to express yourself! Available in a wide range of beautiful colors, you
can pick what complements your own personal style.
Easy to Use — My Passport Ultra portable storage is ready to use out of the box so
you can start transferring
comes with all the software you need to help protect all your data, including WD
Backup and WD Security software.
Important:
For the latest WD product information and news, visit our
website at http://www.wdc.com. For the latest software,
firmware, and product documentation and information, go to
http://support.wdc.com/downloads.aspx
fits perfectly into the busy life of anyone with an on-
files from your system onto your
™
software helps keep your content private
files, saving your memories and backing up right away. It
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Kit Contents
As shown in figure 1, your My Passport Ultra drive kit includes the following:
Figure 1: My Passport Ultra Portable Hard Drive Kit Components
▪ My Passport Ultra portable hard drive, with the WD Discovery, WD Backup,
WD Security and WD Drive Utilities software
▪ USB Type-C cable (supports USB 3.1 Gen 2)
▪ Type-C to A adapter
About Your WD Drive
Optional Accessories
For information about optional accessories for WD products, visit www.wdc.com
Operating System Compatibility
Your My Passport Ultra drive and the WD Discovery, WD Drive Utilities and
WD Security software are compatible with the following operating systems:
Windows
▪
▪
▪
▪
The WD Backup software is compatible with the following operating systems:
▪
▪
▪
▪
®
Windows 7
Windows 8
Windows 8.1
Windows 10
Windows 7
Windows 8
Windows 8.1
Windows 10
macOS™ (if applicable)
Mavericks
▪
Yosemite
▪
El Capitan
▪
Sierra
▪
High Sierra
▪
Compatibility can vary, depending on hardware configuration and operating
system.
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About Your WD Drive
For highest performance and reliability, always install the latest updates and service
pack (SP). For Windows computers, go to the Start menu and select Windows
Update. For Mac computers, go to the Apple menu and select Software Update.
Disk Drive Format
Your My Passport Ultra drive is formatted as a single NTFS partition for
compatibility with all updated Windows operating systems. If you want to use the
drive with a Mac computer, see Reformatting the Drive and Troubleshooting.
Physical Description
As shown in
figure 2, the My Passport Ultra drive has:
▪ A USB 3.1 interface port
▪ A power/activity LED indicator
USB Type-C™ Interface
The USB Type-C™ interface supports interface transfer rates up to 10 Gb/s.
USB 3.1 is backward compatible with USB 2.0. A USB 2.0 interface supports data
transfer rates up to 480 Mb/s.
Figure 2: My Passport Ultra drive
Power/Activity LED
The power/activity LED shows the drive’s power state as follows:
LED Appearance
On steady Idle
Fast flashing, approximately 3 times per second Activity
Slow flashing, approximately every 2.5 seconds System standby
Off Unit off or has been configured to have the LED
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Power State/Activity
turned off using WD Drive Utilities
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About Your WD Drive
Registering Your Drive
Always register your My Passport Ultra drive to get the latest updates and special
offers. You can easily register your drive using the WD Discovery software. Another
way is to register online at http://register.wdc.com.
Handling Precautions
WD products are precision instruments and must be handled with care during
unpacking and installation. Rough handling, shock, or vibration can damage drives.
Always observe the following precautions when unpacking and installing your
external storage product:
▪ Do not drop or jolt the drive.
▪ Do not move the drive during activity.
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Connecting the Drive and Getting Started
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive and installing the WD
software on your computer. It includes the following topics:
Connecting the Drive
Getting Started with the WD Software
Connecting the Drive
1. Turn on your computer.
2. Connect the drive to your computer as shown in
3. Verify that the drive appears in your computer’s
4. If a Found New Hardware screen appears, click Cancel to close it. The WD
software installs the proper driver for your drive.
Your My Passport Ultra drive is now ready to use as an external storage device.
You can enhance its capabilities by installing the WD software that is on the
drive:
figure 3.
file management utility listing.
▪ WD Discovery
▪ WD Backup
▪ WD Security
▪ WD Drive Utilities
Figure 3: Connecting the My Passport Ultra Drive
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Connecting the Drive and Getting Started
Getting Started with the WD Software
1. For Windows, run WD Discovery.exe to install WD software to help you get a
backup plan and modify drive settings. If you don’t have internet connectivity,
please install WD Backup™ and WD Drive Utilities™ from the WD Software
Offline Installers > For Windows folder.
2. For Mac, open WD Discovery for Mac.dmg to install WD software to help
modify drive settings. If you don’t have internet connectivity, please install WD
Drive Utilities™ from the WD Software
Offline Installers > For Mac folder.
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WD Discovery
WD Discovery
The WD Discovery application, a collection of drive management tools such as WD
Security and WD Backup, can be installed from your My Passport Ultra drive. WD
Discovery is a tray application; a small icon appears in the Windows system tray in
the lower right-hand corner of the screen. The application can also be "unpinned",
which causes the application to open in a window.
The chapter includes the following topics:
Installing WD Discovery
Using WD Discovery
Devices Tab
Apps Tab
Available Apps
Installing WD Discovery
The WD Discovery application can be installed from your drive.
1. Double-click WD Discovery.exe.
2. Click Install Now.
3. Install application updates as needed.
The WD Discovery screen displays a list of connected devices, an option to import
data from cloud storage or social media, update messages, and a link for
registering your drive.
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Using WD Discovery
By default, the WD Discovery application is visible in the system tray. If it suddenly
seems to be missing, it is likely the application has been "unpinned," which means
the application is running in a window.
It is recommended that you register your drive as soon as possible. Registration
offers a number of benefits, including:
▪ Warranty period can be established
▪ Notification of software and firmware updates for registered drives
▪ Support services are available
Devices Tab
The Devices tab displays the list of drives, and volumes on the drives, connected to
your system. Entries include the device name, drive letter, capacity, product name,
and percentage of free space remaining. Clicking once on a drive listing opens a
file explorer window.
WD Discovery
Apps Tab
The Apps tabs displays the list of WD applications included in the WD Discovery
suite and a number of third party applications created by other companies and
organizations. The WD applications include:
▪ WD Backup: makes backing up your personal
simple and easy
▪ WD Drive Utilities: allows you to keep your drive performing at its best, and
includes sleep, health, RAID settings, and drive erase features
▪ WD Security: implements password protection and the 256-bit hardware data
encryption capabilities of your supported WD hard drive
files, photos, videos and music
Available Apps
A series of third party applications is available. To view the list, click the Available
Apps tab.
Note:
Applications displayed on the Available Apps tab are created by other
companies and organizations; while they have been tested and
approved for use on the My Passport Ultra drive, you should contact the
publisher for full instructions and software license terms and warranty
information.
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