Vtech VC9511-2, VC9511-21, VC9511, VC9511-11, VC9511-3 User Manual

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Full HD Pan & Tilt Camera

Installation guide

VC9511 VC951 1-2 VC951 1-3

VC9511-11 VC951 1-21

with Alarm

Congratulations

on purchasing your new VTech product. Before using this camera, please read Important safety instructions.

For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In Canada, visit www.vtechcanada.com.

Requirements

Make sure your system includes the following components, and they meet the minimum requirement.

• Android ® or iOS devices with 3G/4G

Smartphones/tablets

Network Wi-Fi

Wi-Fi router 2.4GHz IEEE 802.11 b/g/n

Internet connection

Micro SD card (optional)

mobile communication.

• Android 4.4 or later; or iOS 8.0 or later.

1.5 Mbps @ 720p or 2.5 Mbps @1080p upload

bandwidth per camera

Support Class 4 or higher, with storage capacity up to 64GB

What’s in the box

Your HD camera package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

x 2

1 set for VC9511 or VC9511-11 2 sets for VC9511-2 or VC9511-21 3 sets for VC9511-3

Installation guide

x 2

Quick start guide

Important safety

instructions

Overview

How the system works

2 Microphone

3 Infrared LEDs

4 Light sensor

5 Wide-angle camera lens

6 LED indicators

micro SD card slot

• Allow you to see clearly in a dark surrounding.

• Flash orange and blue alternately when the HD camera is in pairing mode.

• Orange is steady on when the HD camera is connecting to the Internet.

• Orange and blue are steady on when the HD camera is idle.

• Flash orange and blue slowly during video streaming.

• Flash orange and blue quickly and alternately when the HD camera is updating its ﬁrmware.

• You can turn off the HD camera’s LEDs if you ﬁnd them too bright. Read the Online LED Indication section under Camera settings in the online app manual for instructions.

8 Antenna

9 Speaker

ON/OFF switch

• Connect to router with Wi-Fi.

Caution

• For hearing protection, do not stand close to the HD camera when the camera’s alarm goes off. The loud alarm may damage your hearing.

10 Power jack

11 Threaded socket

12 Pair button

• Press and hold for 3 seconds to enter

pairing mode.

• Press and hold for 20 seconds to

reset the camera settings to factory default.

The Wi-Fi router (not included) provides Internet connectivity to your camera. It serves as a communicating channel between your camera and MyVTech Cams mobile app, allowing you to monitor and/or control your camera through the app wherever you are.

App Store is a trademark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC.

Output: 5V DC 1500mA

Power requirement Camera unit power adapter:

environmental conditions at the time of use. Actual operating range may vary according to

Nominal effective range Maximum power allowed by FCC and IC.

Channels 11

Frequency Camera unit: 2412 - 2462 MHz

Technical speciﬁcations

Protect your privacy and online security

VTech cares about your privacy and peace of mind. That’s why we’ve put together a list of industry-recommended best practices to help keep your wireless connection private and your devices protected when online. We recommend you carefully review and consider complying with the following tips.

Ensure your wireless connection is secure.

• Before installing a device, ensure your router’s wireless signal is encrypted by selecting the “WPA2-PSK with AES” setting in your router’s wireless security menu.

Change default settings.

• Change your wireless router’s default wireless network name (SSID) to something unique.

• Change default passwords to unique, strong passwords. A strong password:

- Is at least 10 characters long.

- Is complex.

- Does not contain dictionary words or personal information.

- Contains a mix of uppercase letters, lowercase letters, special

characters and numbers.

Keep your devices up to date.

• Download security patches from manufacturers as soon as they become available. This will ensure you always have the latest security updates.

• If the feature is available, enable automatic updates for future releases.

Disable Universal Plug and Play (UPnP) on your router.

• UPnP enabled on a router can limit the effectiveness of your ﬁrewall by allowing other network devices to open inbound ports without any intervention or approval from you. A virus or other malware program could use this function to compromise security for the entire network.

For more information on wireless connections and protecting your data, please review the following resources from industry experts:

1. Federal Communications Commission: Wireless Connections and Bluetooth Security Tips – www.fcc.gov/consumers/guides/how-protect-yourself-online.

2. U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet – www.us-cert.gov/ncas/tips/ST15-003.

3. Federal Trade Commission: Using IP Cameras Safely –

https://www.consumer.ftc.gov/articles/0382-using-ipcameras-safely.

4. Wi-Fi Alliance: Discover Wi-Fi Security – http://www.wi-ﬁ.org/discover-wi-ﬁ/security.

Connect and power on the camera

1. Connect the power adapter to the HD

• Use only the power adapter(s) supplied with this product.

• Make sure the HD camera is not connected to an electric outlet that is controlled by a switch.

• Connect the power adapter in a vertical or ﬂoor mount position only. The adapter’s prongs are not designed to hold the weight of the HD camera, so do not connect it to any ceiling, under-the-table, or cabinet outlet. Otherwise, the adapter may not properly connect to the outlet.

• Make sure the HD camera and the power adapter cord are out of reach of children.

• To maintain compliance with the FCC’s RF exposure guidelines, place the HD camera at least 20cm from nearby persons.

camera and a power supply.

2. Slide the ON/OFF switch leftward to power on your HD camera.

• Slide the ON/OFF switch rightward to power off your HD camera.

Set up camera

After you have connected the HD camera, refer to the Quick start guide included in your package to set up your camera.

HD camera setup:

• Install MyVTech Cams mobile app

• Create camera account

• Add camera

Wi-Fi connection

• Before you connect the HD camera, make sure you have Internet access and a Wi-Fi router (IEEE 802.11 b/g/n). Charges apply and service plan may vary for Internet access. Router is not included.

test the location for camera

NOTESNOTE

Insert micro sd card (Optional)

mount the camera unit (optional)

Before you install your HD camera, you need to test which of your selected monitoring areas within the house have good Wi-Fi signal strength. You can use your mobile device’s Wi-Fi signal strength indicator to assist in checking. Once you have identiﬁed the suitable location, you can install your HD camera. Adjust the distance between your camera unit and the Wi-Fi router if needed.

• Depending on surroundings and obstructing factors, such as the effect distance and internal walls have on signal strength, you may experience reduced Wi-Fi signal. To improve the Wi-Fi signal strength, adjust the distance or direction of your mobile device. Check with your

mobile device again.

Your camera can capture videos of the monitoring area when motion is detected. The videos will be automatically saved in the camera’s internal memory*. You can choose to save the videos to a micro SD card.

Note

• Your camera unit supports Class 4 or higher micro SD card, with storage capacity up to 64GB.

• Prior to inserting or ejecting the micro SD card installed in your camera, the camera must be powered off. To power off, slide the ON/OFF switch rightward.

*The camera can store approximately 160 events, based on 10-second video clips at 720p HD resolution. Total number of events will increase or decrease based on the video resolution selected.

Notes

• Check for reception strength and camera angle before drilling the holes.

• The types of screws and anchors you need depend on the composition of the wall. You may need to purchase the screws and anchors separately to mount your camera units.

For ceiling mount:

1. Place the wall mount bracket on a wall or on the ceiling.

Use a pencil to mark the top hole and the

bottom hole.

Remove the wall mount bracket and drill

the hole(s) in the wall (7/32 inch drill bit).

2. If you drill the hole(s) into a stud, go to step 3.

• If you drill the hole(s) into an object

other than a stud, insert the wall anchors into the holes. Tap gently on the ends with a hammer until the wall anchors are ﬂush with the wall.

3. Align the wall mount bracket and screws with the holes in the wall as shown. Tighten the screws in the two holes.

4. Place the camera unit on the wall mount bracket. Tighten the screw into the threaded socket at the bottom to secure the camera unit.

3. Insert the screws into the holes and tighten the screws until only 1/4 inch of the screws are exposed.

4. Place the camera unit on the wall mount bracket. Tighten the screw into the threaded socket at the bottom to secure the camera unit. Align the holes on the wall mount bracket with the screws on the wall, and slide the wall mount bracket down until it locks into place.

5. You can maximize your camera unit’s viewing angles by tilting the wall mount bracket. Hold the camera unit, and then rotate the knob in anticlockwise direction. This will loosen the joint of the wall mount bracket. Tilt your camera unit up or down to adjust to your preferred angle. Then, rotate the knob in clockwise direction to tighten the joint and secure the angle.

mount the camera unit (optional)

For ceiling mount: 5. You can maximize your camera unit’s

1. Place the wall mount bracket on a wall or on the ceiling.

Use a pencil to mark the middle

hole. Remove the wall mount bracket and drill the hole(s) in the wall (7/32 inch drill bit).

2. If you drill the hole(s) into a stud, go to step 3.

• If you drill the hole(s) into an object

other than a stud, insert the wall anchors into the holes. Tap gently on the ends with a hammer until the wall anchors are ﬂush with the ceiling.

3. Align the middle hole of the wall mount bracket and screws with the hole on the ceiling as shown. Tighten the screw in the middle hole.

4. Place the camera unit on the wall mount bracket. Tighten the screw into the threaded socket at the bottom to secure the camera unit.

viewing angles by tilting the wall mount bracket. Hold the camera unit, and then rotate the knob in anticlockwise direction. This will loosen the joint of the wall mount bracket. Tilt your camera unit up or down to adjust to your preferred angle. Then, rotate the knob in clockwise direction to tighten the joint and secure the angle.

Pair new camera

You can add or replace any cameras.

The Wireless Monitoring family includes cameras VC931, VC9411 and VC9511, which can be purchased separately. They can be paired to your camera account with the MyVTech Cams mobile app, for example, you can have a combination of VC931, VC9411 and VC9511. You can pair a maximum of 10 cameras to your camera account.

For more details, refer to the online app manuals of VC931, VC9411 and VC9511 in the Help page of the mobile app.

General product care

To keep this product working well and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or ﬂuorescent lamps).

• DO NOT expose it to direct sunlight or moisture.

• Avoid dropping the product or treating it roughly.

• Clean with a soft cloth.

• DO NOT immerse the HD camera in water and do not clean it under the tap.

• DO NOT use cleaning spray or liquid cleaners.

• Make sure the HD camera is dry before you connect it to the mains again.

Storage

When you are not going to use the HD camera for some time, store the HD camera and the adapter in a cool and dry place.

Frequently asked questions

Below are the questions most frequently asked about the camera. If you cannot ﬁnd the answer to your question in the below table, visit our website at www.vtechphones.com, or call 1-844-848-8324 (1-844-84-VTECH) for customer service. In Canada, go to www.vtechcanada.com or c all 1-888-211-2005.

The LEDs on the camera are too bright. Can I turn them off?

Why does camera not respond normally?

Why is my screen in black and white?

Why does my camera show ofﬂine? Why is the connection lost every now and then?

You can turn off the LEDs of your camera. Read the LED online indicator section under Camera settings in the online app manual for instructions.

Try the following (in the order listed) for common cure:

1. Disconnect the power to the camera unit.

2. Wait a few minutes before connecting power back to the camera unit.

3. Turn on the HD camera.

4. Run the mobile app again.

The camera has a light sensor that measures the ambient light. When the ambient light is dim, such as during nighttime or in a dark room, the camera activates its infrared LEDs, and displays the camera view in black and white.

The camera unit may lose the Internet connection. Check your network and the router setting.

Other electronic products may cause interference with your camera. Try installing your camera as far away from these electronic devices as possible.

Limited warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, ﬁre, water or other liquid intrusion; or

2. Product that has been damaged due to repair, alteration or modiﬁcation by anyone other than an authorized service representative of VTech; or

3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or

4. Product to the extent that the problem is caused by use with non-VTech accessories; or

5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or

7. Product returned without a valid proof of purchase (see item 2 on the following part); or

8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?

To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1-844-848-8324 (1-844-84-VTECH). In Canada,

go to www.vtechcanada.com or call 1-88 8-211-2005. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difﬁculty; and

2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and

3. Provide your name, complete and correct mailing address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modiﬁcations to this limited warranty and you should not rely on any such modiﬁcation. State/ Provincial Law Rights: This warranty gives you speciﬁc legal rights, and you may also have other rights, which vary from state to state or province to province.

Limitations: Implied warranties, including those of ﬁtness for a particular purpose and merchantability (an unwritten warranty that the Product is ﬁt for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost proﬁts or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.