VTech CS6519-2 User Manual

Complete user’s manual

w w w.v te c h p h o n e s . c o m

Models: CS6519/CS6519-14/

CS6519-15/CS6519-16/ CS6519-17/CS6519-19/ CS6519-2

Congratulations

Compatible with

Hearing Aid T-Coil

TIA-1083

on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 54 of this manual.

This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In Canada, please visit www.vtechcanada.com.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy

efciency guidelines.

Telephones identied with this logo have reduced noise and interference

when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

Visit www.vtechphones.com.

Registration

Product news

Learn about the latest VTech products.

Table of contents

Getting started . . . . . . . . . . . . . . . . . 1

Parts checklist . . . . . . . . . . . . . . . . . . . . . 1

Telephone base and charger

installation . . . . . . . . . . . . . . . . . . . . . . . 2

Battery installation . . . . . . . . . . . . . . . . . . 3

Battery charging . . . . . . . . . . . . . . . . . . . . 4

Installation options . . . . . . . . . . . . . . . . . . 5

Tabletop to wall mount installation . . . . . . 5

Wall mount to tabletop installation . . . . . . 6

Are you a new cable or VoIP

subscriber? . . . . . . . . . . . . . . . . . . . . . . 7

Did you subscribe to voicemail service from your telephone service

provider? . . . . . . . . . . . . . . . . . . . . . . . . 7

Handset layout layout . . . . . . . . . . . . . . . . . . . . . 8

Telephone base layout . . . . . . . . . . . . . . 10

Telephone settings. . . . . . . . . . . . . 11

Using the menu . . . . . . . . . . . . . . . . . . . 11

Ringer volume . . . . . . . . . . . . . . . . . . . . 11

Ringer tone. . . . . . . . . . . . . . . . . . . . . . . 12

Quiet mode . . . . . . . . . . . . . . . . . . . . . . 12

Set date and time . . . . . . . . . . . . . . . . . . 13

LCD language. . . . . . . . . . . . . . . . . . . . . 14

Voicemail number. . . . . . . . . . . . . . . . . . 15

Clear voicemail. . . . . . . . . . . . . . . . . . . . 16

Key tone . . . . . . . . . . . . . . . . . . . . . . . . . 17

Home area code. . . . . . . . . . . . . . . . . . . 17

Dial mode . . . . . . . . . . . . . . . . . . . . . . . . 18

Telephone operation . . . . . . . . . . . 19

Make a call . . . . . . . . . . . . . . . . . . . . . . . 19

Predial a call. . . . . . . . . . . . . . . . . . . . . . 19

Answer a call . . . . . . . . . . . . . . . . . . . . . 19

End a call . . . . . . . . . . . . . . . . . . . . . . . . 19

Speakerphone . . . . . . . . . . . . . . . . . . . . 19

Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call waiting . . . . . . . . . . . . . . . . . . . . . . . 20

Temporary ringer silencing. . . . . . . . . . . 20

Temporary tone dialing. . . . . . . . . . . . . . 21

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Check voicemail . . . . . . . . . . . . . . . . . . . 22

Chain dialing. . . . . . . . . . . . . . . . . . . . . . 22

Web address . . . . . . . . . . . . . . . . . . . . . 23

Transfer a call. . . . . . . . . . . . . . . . . . . . . 23

Find handset. . . . . . . . . . . . . . . . . . . . . . 24

Multiple handset use . . . . . . . . . . . 25

Join a call in progress . . . . . . . . . . . . . . 25

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . 26

Answer an incoming call during an

intercom call . . . . . . . . . . . . . . . . . . . . 26

Call transfer using intercom . . . . . . . . . . 27

Directory . . . . . . . . . . . . . . . . . . . . . 28

About the directory . . . . . . . . . . . . . . . . . 28

Add a directory entry . . . . . . . . . . . . . . . 29

Review and dial from the

directory. . . . . . . . . . . . . . . . . . . . . . . . 31

Alphabetical search . . . . . . . . . . . . . . . . 31

Edit a directory entry. . . . . . . . . . . . . . . . 32

Delete a directory entry . . . . . . . . . . . . . 32

Speed dial. . . . . . . . . . . . . . . . . . . . . . . . 33

Assign a speed dial entry . . . . . . . . . . . . 33

Reassign a speed dial entry . . . . . . . . . . 34

Dial a speed dial number . . . . . . . . . . . . 34

Delete a speed dial entry . . . . . . . . . . . . 34

Caller ID. . . . . . . . . . . . . . . . . . . . . . 35

About caller ID . . . . . . . . . . . . . . . . . . . . 35

Information about caller ID with call

waiting . . . . . . . . . . . . . . . . . . . . . . . . . 35

Caller ID log . . . . . . . . . . . . . . . . . . . . . . 36

Missed call indicator . . . . . . . . . . . . . . . . 36

Memory match . . . . . . . . . . . . . . . . . . . . 37

Table of contents

Review and dial from the

caller ID log . . . . . . . . . . . . . . . . . . . . . 37

View dialing options . . . . . . . . . . . . . . . . 38

Save a caller ID log entry to the

directory. . . . . . . . . . . . . . . . . . . . . . . . 39

Delete the caller ID log entries . . . . . . . . 40

Caller ID log screen messages. . . . . . . . 40

Appendix . . . . . . . . . . . . . . . . . . . . . 41

Expand your telephone system . . . . . . . 41

Add and register a handset . . . . . . . . . . 41

Replace a handset . . . . . . . . . . . . . . . . . 42

Screen messages. . . . . . . . . . . . . . . . . . 43

Handset and telephone base

indicators . . . . . . . . . . . . . . . . . . . . . . . 45

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Troubleshooting . . . . . . . . . . . . . . . . . . . 47

Important safety instructions. . . . . . . . . . 54

Precautions for users of implanted

cardiac pacemakers . . . . . . . . . . . . . . 55

Operating range . . . . . . . . . . . . . . . . . . . 55

ECO mode . . . . . . . . . . . . . . . . . . . . . . . 55

Maintenance. . . . . . . . . . . . . . . . . . . . . . 56

About cordless telephones . . . . . . . . . . . 57

The RBRC® seal . . . . . . . . . . . . . . . . . . 57

Limited warranty . . . . . . . . . . . . . . . . . . . 58

FCC, ACTA and IC regulations . . . . . . . 60

Technical specications . . . . . . . . . . . . . 61

Index . . . . . . . . . . . . . . . . . . . . . . . . 62

Getting started

Parts checklist

Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

(1 for CS6519/CS6519-14/ CS6519-15/CS6519-16/ CS6519-17/CS6519-19) (2 for CS6519-2)

Telephone line cord

Battery

(1 for CS6519/CS6519-14/ CS6519-15/CS6519-16/ CS6519-17/CS6519-19) (2 for CS6519-2)

Charger and charger adapter

(1 for CS6519-2)

Telephone base power adapter

Wall mount bracket

Telephone baseHandset

Battery compartment cover

(1 for CS6519/CS6519-14/ CS6519-15/CS6519-16/ CS6519-17/CS6519-19) (2 for CS6519-2)

Abridged user’s manual

To purchase a replacement battery or power adapter, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

Getting started

Telephone base and charger installation

Install the telephone base and charger as shown below.

If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL lter between the telephone line cord and telephone wall jack. Contact your DSL service provider for more information about

DSL lter.

Electrical outlet (not controlled by a wall switch)

Telephone base power adapter

Use only the power adapters supplied with this product. To order a replacement, visit

• our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

The power adapters are intended to be correctly oriented in a vertical or oor mount

• position. The prongs are not designed to hold the plug in place if it is plugged into a

ceiling, under-the-table or cabinet outlet.

If you subscribe to telephone service from a cable company or a VoIP service provider,

• contact your cable/VoIP service provider for more information.

Telephone wall jack

Telephone base

A DSL lter (not

included) is required if you have DSL high-speed Internet service.

The DSL lter must

be plugged into the telephone wall jack.

Telephone line cord

Electrical outlet (not controlled by a wall switch)

Charger adapter

Charger

Getting started

Battery installation

Install the battery as shown below.

Place the battery with the label

1. into the socket, matching the orientation of the engraved label.

Slide the battery compartment cover

3. Place the handset in the telephone towards the center of the handset until it clicks into place.

2.Plug the battery connector securely

THIS SIDE UP facing up and the wires inside the battery compartment.

4. base or charger to charge.

CHARGE light remains on when charging.

If the handset will not be used for a long period of time, disconnect and remove the

• battery to prevent any possible leakage.

To purchase replacement batteries, visit our website at www.vtechphones.com or

• call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

IMPORTANT:

Check for a dial tone by pressing . If you hear a dial tone, the installation is successful.

If you do not hear a dial tone:

Make sure the installation procedures described above are properly done.

•

It may be a wiring problem. If you have changed your telephone service to

• digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your cable/VoIP service provider for more information.

Getting started

Battery charging

Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 11 hours of continuous charging. See the table on page 46 for battery operating times.

If the screen is blank or displays Put in charger, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use for a short time. When the battery is low, the handset displays Low battery along with a ashing icon. If you are on a call in low battery mode, the handset plays short beeps to alert you.

The following table summarizes the battery charge indicators and actions to take.

Battery indicators Battery status Action

The screen is blank, or displays Put in charger and

ashes.

The screen displays Low battery and

ashes.

The screen displays HANDSET X.

If you place the handset in the telephone base or charger without plugging in a battery, the screen displays NO BATTERY.

The battery has no or very little charge. The handset cannot be used.

The battery has enough charge to be used for a short time.

The battery is charged. To keep the battery charged,

Charge without interruption (at least 30 minutes).

Charge without interruption (about 30 minutes).

place it in the telephone base or charger when not in use.

After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date and time on page 13. To skip setting, press CANCEL.

Date: MM/DD/YY

ECO

Getting started

Installation options

The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the wall mount plate.

Tabletop to wall mount installation

Remove the telephone line cord

1. Position the telephone base against from the telephone wall jack, and the telephone base power adapter from the electrical outlet (if necessary).

2. the wall mount bracket with the extended tabs marked B on top. Insert the extended tabs marked B on the wall mount bracket into the slots marked B on the back of the telephone base. Push the telephone base down until it clicks securely.

Route the telephone line cord

3. Align the holes on the bracket with through the hole on the wall mount bracket and plug it into the telephone wall jack. Route the power cord out of the telephone base and plug it into an electrical outlet not controlled by a wall switch.

4. the standard wall plate and slide the bracket down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties.

Getting started

Wall mount to tabletop installation

If the telephone line cord and power adapter cord are bundled, untie them rst.

Slide the wall mount bracket up and remove it from the wall mount plate. Unplug the

telephone line cord (or DSL lter) from the telephone wall jack. Unplug the power

adapter from the power outlet.

Slide the telephone base up and remove it from the wall mount bracket.

See Telephone base and charger installation on page 2.

Getting started

Are you a new cable or VoIP subscriber?

If your answer is yes, the existing telephone jacks in your home may no longer work.

Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home.

To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).

If your answer is no, your existing telephone jacks will continue to work as normal.

OLD

Main

landline

Conventional telephone line jack

NEW

Cable or

Internet

Modem/Router/ Terminal adapter

Did you subscribe to voicemail service from your telephone service provider?

This telephone supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). It does not have a built-in answering system.

To use the voicemail:

To retrieve your voicemail messages, you typically dial an access number provided by your telephone service provider, and then enter a security code. Contact your

telephone service provider for instructions on how to congure the voicemail settings

and listen to messages.

Getting started

Handset layout

CHARGE light

On when the handset is charging in the telephone

• base or charger (page 3).

/ / VOLUME

Press to review the directory when the phone is not

• in use (page 31).

During a call, press to increase the listening volume

• (page 20).

Press to scroll up while in a menu, or reviewing the

• directory, caller ID log or redial list.

While entering numbers or names in the directory,

• press to move the cursor to the right.

REDIAL/PAUSE

Press repeatedly to review the last 10 numbers dialed

• (page 21).

While dialing or entering numbers, press and hold to

• insert a dialing pause (page 19 or page 29).

/FLASH

Press to make or answer a call (page 19).

•

During a call, press to answer an incoming call

• when you receive a call waiting alert (page 20).

While reviewing a caller ID log entry, press repeatedly

• to add or remove 1 in front of the caller ID log entry before dialing or saving it to the directory (page 38).

Press and hold to set or dial your voicemail number

• (page 15 and page 22).

Dialing keys

Press to enter numbers or characters.

•

Press to answer an incoming call (page 19).

•

TONE

While on a call, press to switch to tone dialing

• temporarily when using pulse service (page 21).

Press to make or answer a call using the handset

• speakphone (page 19).

During a call, press to switch between the handset

• speakerphone and the cordless handset (page 19).

Getting started

Handset layout

CID/ /VOLUME

Press to review the caller ID log when the phone is

• not in use (page 37).

During a call, press to decrease the listening volume

• (page 20).

Press to scroll down while in a menu, or reviewing

• the directory, caller ID log or redial list.

While entering numbers or names in the directory,

• press to move the cursor to the left.

MENU/SELECT

Press to show the menu (page 11).

•

While in a menu, press to choose an item, or save an

• entry or setting.

OFF/CANCEL

During a call, press to hang up.

•

While the handset is ringing, press to silence the

• ringer temporarily (page 20).

Press and hold to erase the missed call indicator

• when the phone is not in use (page 36).

While in a menu, press to return to the previous

• menu, or press and hold to return to idle mode, without making changes.

MUTE/DELETE

While on a call, press to mute the microphone

• (page 20).

While using the dialing keys, press to delete digits or

• characters (page 19 and page 29).

While the handset is ringing, press to silence the

• ringer temporarily (page 20).

When reviewing the directory, caller ID log or redial

• list, press to delete the displayed entry (page 32, page 40 or page 21).

QUIET#

Press and hold to set and turn on the quiet mode, or

• turn it off (page 12).

Press repeatedly to show other dialing options when

• reviewing a caller ID log entry (page 38).

INT

Press to start an intercom conversation or transfer

• a call (for multi-handset models only) (page 26 and page 27).

Getting started

Telephone base layout

IN USE light

Flashes when there is an incoming call, or

• another telephone sharing the same line is in use.

Flashes when handsets are being deregistered.

•

On when a handset is in use.

•

On when a handset is being registered.

•

/FIND HANDSET

Press to page all system handsets (page 24).•

Telephone settings

Using the menu

You can use a cordless handset to change the telephone settings.

In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls.

In the settings menu, you can change the settings for LCD language, voicemail number, voicemail indicators, key tone, home area code and dial mode.

To enter the handset menu:

Press MENU when the phone is not in use.

Press or until the handset displays the desired

2. feature menu.

Press SELECT to enter that menu.

To return to the previous menu, press CANCEL.

•

To return to idle mode, press and hold CANCEL.

•

Ringer volume

You can adjust the ringer volume or turn the ringer off on each handset. When the ringer is turned off, the handset displays and Ringer off.

Press MENU when the handset is not in use.

Press or until the handset displays Ringers,

2. then pressress SELECT.

The handset displays Ringer volume, then press

3. SELECT again.

Press or to sample each ringer volume level.

Press SELECT to save your selection. You hear a

conrmation tone.

The ringer volume also determines the ringer volume for

intercom calls. If the ringer volume is set to off, that handset is silenced for all incoming calls except paging tone.

Ringers

ECO

Ringer volume

ECO

Volume:

ECO

Telephone settings

Ringer tone

You can choose from different ringer tones on each handset.

Press MENU when the handset is not in use.

Press or until the handset displays Ringers,

2. then press SELECT.

Press or until the handset displays Ringer tone,

3. then press SELECT.

The handset displays Tone: with the current setting

4. displayed. Press or to sample each ringer tone.

Press SELECT to save your selection. You hear a

conrmation tone.

If you turn off the ringer volume, you will not hear ringer tone samples.

Quiet mode

You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) are muted.

Ringers

ECO

Ringer tone

ECO

Tone: 1

ECO

To set the duration and turn on the quiet mode:

Press and hold QUIET# when the handset is not in use.

The handset displays Quiet: _ _ hours. Use the dialing

2. keys (0-9) to enter the desired duration (1-12).

Press SELECT to save. You hear a conrmation tone.

3. The handset displays Quiet mode on and .

To turn off the quiet mode:

Press and hold QUIET# when the handset is not in use. The

• handset displays Quiet mode off briey and then returns to idle.

When you change the settings of the ringer tone or ringer volume, you can still hear the samples even if the quiet mode is on.

Quiet: __ hours

[1-12]

ECO

Quiet mode on

ECO

10:15P M

Quiet mode off

ECO

10:15P M

12/25

Telephone settings

Set date and time

If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. You can also set the date and time manually.

Press MENU when the handset is not in use.

Press or until the handset displays Set date/time,

2. then press SELECT.

Press or to select the month then press SELECT,

3. or use the dialing keys to enter a two-digit number (01-12).

Press or to select the date then press SELECT,

4. or use the dialing keys to enter a two-digit number (01-31).

Press or to select the year then press SELECT,

5. or use the dialing keys to enter a two-digit number (00-99) then press SELECT.

Press or to select the hour then press SELECT,

6. or use the dialing keys to enter a two-digit number (01-12).

Press or to select the minute then press SELECT,

7. or use the dialing keys to enter a two-digit number (00-59).

Press or to select AM or PM.

Set date/time

ECO

Date: MM/DD/YY

ECO

Time: HH:MM - -

ECO

Press SELECT to save the settings. You hear a conrmation tone.

The phone plays two beeps if you enter an invalid number.

Telephone settings

LCD language

You can select English, French or Spanish to be used in all screen displays.

Press MENU when the handset is not in use.

Press or until the handset displays Settings,

2. then press SELECT.

Press SELECT to choose LCD language.

Press or to choose English, Français or Español,

4. then press SELECT.

The screen displays Set English? when you

•

choose English.

The screen displays Set Francais? when you

•

choose Français.

The screen displays Set Espanol? when you

•

choose Español.

5. Press SELECT to save your selection. You hear a conrmation tone.

Settings

ECO

LCD language

ECO

English

ECO

If you accidentally change the LCD language to French or Spanish, you can reset it to English easily by pressing MENU then entering 364#

Telephone settings

Voicemail number

If you subscribe to voicemail service offered by your telephone service provider, you can save the voicemail number to 1 on each handset for easy access. When you want to retrieve voicemail messages, press and hold 1. Contact your telephone service provider for more information and assistance about using your voicemail service.

To set your voicemail number:

Press and hold 1 when the phone is not in use.

Use the dialing keys to enter the voicemail number (up to

2. 30 digits).

Press or to move the cursor to the left or right.

•

Press DELETE to erase a digit.

•

Press and hold DELETE to erase all digits.

•

Press and hold PAUSE to insert a dialing pause (a P appears).

•

3. Press SELECT to save. Then the handset dials the saved voicemail number.

-OR-

Press MENU when the handset is not in use.

Press or to scroll to Settings, then press SELECT.

Press or to scroll to Voicemail #, then press SELECT.

Settings

ECO

Use the dialing keys to enter the voicemail number

4. (up to 30 digits).

Press or to move the cursor to the left or right.

•

Press DELETE to erase a digit.

•

Press and hold DELETE to erase all digits.

•

Press and hold PAUSE to insert a dialing pause

•

(a P appears).

5. Press SELECT to save. The handset displays VM # saved

and the stored number. You hear a conrmation tone.

Voicemail #

ECO

Voicemail #

ECO

Telephone settings

Clear voicemail

If you subscribe to voicemail service offered by your telephone service provider, the handsets display New voicemail and when you have new voicemail messages. Contact your telephone service provider for more information about using your voicemail service.

After you have listened to all new voicemail messages, the indicators on the handsets turn off automatically.

Use the clear voicemail feature when the telephone indicates that there is new voicemail but there are none (for example, when you have accessed your voicemail while away from home). The clear voicemail feature only turns off the indicators; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.

To manually turn off these indicators:

Press MENU when the handset is not in use.

Press or until the handset displays Settings,

2. then press SELECT.

Press or until the handset displays Clr voicemail,

3. then press SELECT. The handset displays Reset VM Icon?

Press SELECT to save your selection. You hear a

conrmation tone.

Your telephone service provider may alert you of new messages with a stutter (broken) dial tone. Contact your telephone service provider for details.

Settings

ECO

Clr voicemail

ECO

Reset VM Icon?

ECO

Telephone settings

Key tone

You can turn the key tone on or off for each handset.

If you turn the key tone on, the handset beeps with each key press. If you turn the key tone off, there are no beeps when you

Settings

ECO

press the handset keys.

Press MENU when the handset is not in use.

Press or until the handset displays Settings,

2. then press SELECT.

Press or until the handset displays Key tone,

3. then press SELECT.

Press or to choose Key tone:On or Key tone:Off.

Press SELECT to save your selection. You hear a

Key tone

ECO

Key tone:On

ECO

conrmation tone.

Home area code

If you dial local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored in the caller ID log without the area code.

Press MENU when the phone is not in use.

Press or until the handset displays Settings,

2. then press SELECT.

Settings

ECO

Press or until the handset displays Home area code,

3. then press SELECT.

Use the dialing keys (0-9) to enter the desired home

4. area code.

Press DELETE to delete a digit.

•

Press and hold DELETE to delete all digits.

•

5. Press SELECT to save. You hear a conrmation tone.

If, in the future, your telephone service provider requires you to dial

the area code when making a local call, or, if you move to a location that requires it, follow the steps above to delete the home area code you have already programmed. After you have deleted the home area code, _ _ _ appears.

Home area code

ECO

Home area code

ECO

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