VTech CS5123 User Manual

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Models: CS5121 CS5123

User’s manual

w w w . v t e c h p h o n e s . c o m

Compatible with

Hearing Aid T-Coil

TIA-1083

Congratulations

on purchasing your new VTech product.

Before using this telephone, please read the

Important safety instructions

on page 46 of this manual.

This manual has all the feature operations and troubleshooting necessary to install and operate

your new VTech telephone. Please review this manual thoroughly to ensure proper installation

and operation of this innovative and feature rich VTech product. For support, shopping, and

everything new at VTech, visit our website at www.vtechphones.com.

In Canada, please visit www.vtechcanada.com.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

Getting started . . . . . . . . . . . . . . . . . 1

Parts checklist . . . . . . . . . . . . . . . . . . 1

Telephone base installation . . . . . . . . . . . 2

Battery installation and charging . . . . . . . . . 3

Mounting bracket installation . . . . . . . . . . . 4

Handset layout . . . . . . . . . . . . . . . . . . 6

Telephone base layout . . . . . . . . . . . . . . 7

Telephone settings . . . . . . . . . . . . . . . 8

Date and time . . . . . . . . . . . . . . . . . . . 8

Ringer. . . . . . . . . . . . . . . . . . . . . . . 9

Ringer volume (handset) . . . . . . . . . . . . . 9

Dial mode . . . . . . . . . . . . . . . . . . . . . 10

Home area code . . . . . . . . . . . . . . . . . 10

Language . . . . . . . . . . . . . . . . . . . . . 11

Telephone operation . . . . . . . . . . . . . . 12

Make calls . . . . . . . . . . . . . . . . . . . . 12

Answer calls . . . . . . . . . . . . . . . . . . . 12

End calls . . . . . . . . . . . . . . . . . . . . . 12

Volume . . . . . . . . . . . . . . . . . . . . . . 12

Channel . . . . . . . . . . . . . . . . . . . . . . 12

Call waiting . . . . . . . . . . . . . . . . . . . . 13

Temporary tone dialing . . . . . . . . . . . . . . 13

Redial . . . . . . . . . . . . . . . . . . . . . . . 14

Find handset . . . . . . . . . . . . . . . . . . . 14

Directory . . . . . . . . . . . . . . . . . . . . . 15

Store a directory entry . . . . . . . . . . . . . . 15

Character chart . . . . . . . . . . . . . . . . . . 16

Review the directory . . . . . . . . . . . . . . . 16

Edit a directory entry . . . . . . . . . . . . . . . 17

Delete a directory entry. . . . . . . . . . . . . . 18

Copy a directory entry into speed dial . . . . . . 19

Dial a number from the directory . . . . . . . . . 19

Speed dial . . . . . . . . . . . . . . . . . . . . 20

Store a speed dial entry . . . . . . . . . . . . . 20

Edit a speed dial entry . . . . . . . . . . . . . . 21

Delete a speed dial entry . . . . . . . . . . . . . 22

Dial a speed dial number . . . . . . . . . . . . . 22

Reassign speed dial locations . . . . . . . . . . 23

About caller ID . . . . . . . . . . . . . . . . . . 24

Call log . . . . . . . . . . . . . . . . . . . . . . 25

Review the call log . . . . . . . . . . . . . . . . 26

Make call log entries ready to dial . . . . . . . . 26

Dial a call log number. . . . . . . . . . . . . . . 27

Save a call log entry to the directory . . . . . . . 28

Delete from the call log . . . . . . . . . . . . . . 29

Call log display screen messages . . . . . . . . 30

Answering system . . . . . . . . . . . . . . . 31

Message capacity . . . . . . . . . . . . . . . . 31

Activate the answering system . . . . . . . . . . 32

Set the clock . . . . . . . . . . . . . . . . . . . 32

Answering system setup . . . . . . . . . . . . . 33

Set number of rings. . . . . . . . . . . . . . . . 33

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Table of contents

Set telephone base ringer . . . . . . . . . . . . 34

Set remote access code . . . . . . . . . . . . . 34

Set message alert tone . . . . . . . . . . . . . . 35

Outgoing announcement . . . . . . . . . . . . . 36

Play your announcement . . . . . . . . . . . . 36

Record your own announcement . . . . . . . . . 37

Delete your announcement. . . . . . . . . . . . 37

New message indication . . . . . . . . . . . . . 38

Message playback . . . . . . . . . . . . . . . . 38

Options during playback . . . . . . . . . . . . . 38

Delete all messages . . . . . . . . . . . . . . . 39

Record and play memos . . . . . . . . . . . . . 39

Record a memo. . . . . . . . . . . . . . . . . . 39

Memo playback . . . . . . . . . . . . . . . . . . 39

Call screening . . . . . . . . . . . . . . . . . . 40

Call intercept . . . . . . . . . . . . . . . . . . . 40

Message window displays . . . . . . . . . . . . 41

Remote access . . . . . . . . . . . . . . . . . . 42

Appendix. . . . . . . . . . . . . . . . . . . . . 43

Handset display screen messages . . . . . . . . 43

Battery . . . . . . . . . . . . . . . . . . . . . . 45

Important safety instructions . . . . . . . . . . . 46

Troubleshooting. . . . . . . . . . . . . . . . . . 47

Operating range . . . . . . . . . . . . . . . . . 57

Maintenance . . . . . . . . . . . . . . . . . . . 57

About cordless telephones . . . . . . . . . . . . 58

Warranty . . . . . . . . . . . . . . . . . . . . . 58

FCC, ACTA and IC regulations . . . . . . . . . . 60

The RBRC® seal . . . . . . . . . . . . . . . . . 61

Technical specications . . . . . . . . . . . . . 62

Index . . . . . . . . . . . . . . . . . . . . . . . 63

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iii

Getting started

OPER

DEF

JKL

QRS

XYZ

TUV

MNO

TONE

ABC

CHARGE

Parts checklist

Your telephone contains the following items. Save your sales receipt and original packaging in case your telephone needs warranty service.

1. Quick start guide

2. Handset

Telephone base with

3. mounting bracket

4. Telephone base power adapter

To purchase

• a replacement battery or power adapter, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Getting started

Basic operation

5. Battery compartment cover

6. Battery

7. Telephone line cord

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8. User’s manual

Use only the

DC 7.5V

• power adapter supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

The power adapter

• is intended to be correctly oriented in a vertical

or oor mount

position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/ cabinet outlet.

Getting started

Telephone base installation

Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your telephone lines, you must install a

DSL lter between the telephone base and the telephone wall jack. The lter will

prevent noise and caller ID problems caused by DSL interference. Please contact

your DSL service provider for more information about DSL lters.

Telephone wall jack

DSL lter (not included)

required if you have DSL high-speed Internet service

Telephone base power adapter

Telephone line cord

Electrical outlet (not controlled by a wall switch)

Telephone base

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Getting started

CHARGE

OPER

DEF

JKL

QRS

XYZ

TUV

MNO

TONE

ABC

Battery installation and charging

Install the battery as shown below. The battery may have enough charge for short calls. For best performance, charge the battery for at least 16 hours before use. When the battery power is low, LOW BATTERY will be displayed and will

ash on the handset screen. When fully charged, the handset battery provides approximately ve hours of talk time or six days of standby time.

Insert the plug of the battery as indicated. Make sure it is plugged securely

1. and matches the color-coded label inside the battery compartment.

Place the battery with the label THIS SIDE UP facing up and the wires inside

2. the battery compartment.

Align the battery compartment cover at against the battery compartment,

3. then slide it upwards until it clicks into place.

Charge the handset by placing it in the telephone base. The handset charge

4. light will be on when charging.

If the handset will

• not be used for a long period of time, remove the battery to prevent possible leakage.

To purchase a

• replacement battery, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Getting started

Basic operation

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Getting started

Mounting bracket installation

Your telephone base comes with the mounting bracket installed, ready for desktop use. You may also mount your telephone onto a standard telephone wall plate.

Wall mounting bracket installation:

To prepare the telephone base for wall mounting, you will need to remove the bracket if it is currently attached for desktop use. Press on the tabs located on the legs of the bracket to loosen, then lift the bracket up and away from the telephone base.

First, insert the lower portion tabs of the mounting bracket into the lower

1. grooves in the telephone base, then snap the upper portion tabs of the mounting bracket into place.

Mount the telephone base on the wall by positioning it so the mounting studs

will t into the holes on the telephone base and mounting bracket. Slide the

telephone base down on the mounting studs until it locks into place.

To remove the bracket, press both upper portion tabs rmly inward and pull

3. the bracket downward until it releases from the grooves.

upper portion tabs

Mounting bracket

lower portion tabs

middle grooves

lower groove

Mounting bracket in wall mount orientation

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upper grooves

Getting started

Mounting bracket installation (continued)

Desktop/tabletop bracket installation:

Your phone comes ready for table or desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow these steps:

Insert the lower portion tabs of the mounting bracket into the upper grooves

1. of the telephone base.

Snap the upper portion tabs of the bracket into place.

To remove the bracket, press both upper portion tabs rmly inward and pull

3. the bracket upward until it is released from the grooves.

Getting started

Basic operation

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Getting started

OPE R

DE F

JKL

QRS

X YZ

TUV

MNO

TONE

AB C

CHARGE

Handset layout

CHARGE light

• On when the handset is charging in the telephone base.

/VOL-/CID

• When the telephone is not in use, press to review the call log.

• Press and hold while the telephone is not in use to adjust ringer volume.

• During a call, press to decrease the listening volume. A double beep will sound at the lowest setting.

• Press to scroll down while in programming mode or reviewing the redial list.

/FLASH

• Press to make or answer a call.

• During a call, press to receive an incoming call when you receive a call waiting alert.

TONE

• Press to switch to tone dialing temporarily when using the pulse service (page 13).

CHAN/REMOVE

• Switch to a clearer channel while on a call.

• Press and hold to delete all records in the call log when telephone is not in use. When reviewing the call log or redial list,

•

press to delete the desired record.

PROG

• Press to enter programming mode while the telephone is not in use.

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/VOL+/

• Press to display the directory when the telephone is not in use.

• Press and hold adjust the ringer volume when the telephone is not in use.

• During a call, press to increase the listening volume. A double beep will sound when the highest setting is reached.

• Press to scroll up while in programming mode or reviewing the redial list.

SELECT

• Press to store a programming option or a directory entry.

OFF

• During a call, press to hang up.

• While the handset is ringing, press to silence the ringer.

•

Press and hold while the telephone is

not in use to erase the MISSED CALLS display.

• During programming, press to exit without making changes.

• Press repeatedly to display other dialing options when reviewing the call log (page 26).

REDIAL/PAUSE

• Press repeatedly to review the redial list.

• While dialing or entering numbers into the directory, press to insert a dialing pause.

Getting started

Telephone base layout

X/DELETE

Pre s s t o d e l ete m e s s a g e

• currently playing (page 38).

Press twice to delete all old

• me ssa ges w hen a nswer in g system is not in use (page 39).

/REPEAT

Press to repeat a mes sa ge

• or press tw ic e to play back previous messages (page 38).

IN USE light

Flashes when ther e is an

• incoming call.

On steady while on a call.

•

FIND HANDSET

Pr es s t o pa ge the ha nd set

• (page 14).

RECORD

Press to record a memo (page

•

39) or an announcement on the answering system (page 37).

CLOCK

Press to preview the date and time. Press again to set the

• clock (page 32).

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Message window

Shows the status and number

• of messages (page 41).

/SKIP

Pr ess to skip to t he ne xt

• message (page 38).

VOL+/ VOL-

Press to adjust the playback

• volume during playback (page 38).

/PLAY/STOP

Press to play or stop messages

• (page 38).

ANS ON/OFF

Press to turn the answering

• system on or off (page 32).

SET UP

Press to enter to the set up

• menu (pages 33-35).

ANNC

Press to enter announcement

• mode (pages 36-37).

Getting started

Basic operation

In the event of a

• power failure, the time may need to be reset.

Telephone settings

Date and time

If you subscribe to caller ID service, the date and time will be set automatically with the next incoming call. If you do not have caller ID service, you can set the date and time manually.

Press PROG when the handset is not in use.

1. Press or until DATE/TIME is displayed. Press SELECT.

When the month is ashing, press or until the screen displays the correct

3. month and then press SELECT.

When the date is ashing, press or until the screen displays the correct

4. date and then press SELECT.

When the hour is ashing, press or until the screen displays the correct

5. hour and then press SELECT.

When the minute is ashing, press or until the screen displays the correct

6. minute and then press SELECT.

When AM or PM is ashing, press or to choose between AM or PM and

7. then press SELECT. You will hear a conrmation tone.

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Telephone settings

Ringer

You can select from different ringers.

Press PROG when the handset is not in use.

Press or until the screen displays RINGER: and the current setting.

Press SELECT. The current setting ashes, and you will hear a sample of the ringer.

Press or to select RINGER: 1, 2, 3, or 4. You will hear a sample of each

4. ring tone.

Press SELECT to conrm your selection. You will hear a conrmation tone.

Ringer volume (handset)

You can change the ringer volume to a comfortable level or turn the ringer off.

Press PROG when the handset is not in use. Press or until the screen

1. displays RINGER VOL: and the current setting.

Press SELECT. The current setting ashes, and you will hear a sample of the

2. ringer volume.

Press or to select ringer volume from OFF, LOW or HI. You will hear a

3. sample of the selected volume level.

Press SELECT to conrm your selection. You will hear a conrmation tone.

-OR-

Press and hold or

when the handset is not in use. The current setting ashes and you will hear a sample

of the ringer volume. Press or to select ringer volume from OFF, LOW or HI. You will hear a

2. sample of the selected volume level.

Press SELECT to conrm your selection. You will hear a conrmation tone.

until the screen displays RINGER VOL: and the current setting

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If the ringer

• volume is set to

OFF, RINGER OFF and will be

displayed. Even if the ringer

• volume is set to OFF, the handset will still ring when you press FIND HANDSET.

The telephone

• base ringer volume is set separately. See page 34 for details.

Telephone settings

Basic operation

If, in the future,

• your phone service provider requires you to dial the area code when making a local call, or you want to cancel the home area code you have already programmed, reprogram your home area code to 000.

Press

•

CHAN/REMOVE

when in the home area code menu to delete the stored home area code. ___ will be displayed.

Telephone settings

Dial mode

If you have touch tone service, the telephone is ready for use as soon as the

battery is charged. If you have pulse (rotary) service, you will need to change the dial mode.

Press PROG when the handset is not in use.

Press or until the screen displays DIAL MODE: and the current setting.

Press SELECT. The current setting ashes.

Press or to select TONE or PULSE.

Press SELECT to conrm your selection. You will hear a conrmation tone.

Home area code

If you dial your local calls using only seven digits (area code not required), you can program your home area code, following the steps below. By programming your home area code, when you receive a call within your local area, the telephone number will automatically be stored without the area code in the call log.

Press PROG when the handset is not in use.

Press or until the screen displays HOME AREA CODE.

Press SELECT. The stored area code is displayed with the rst digit ashing.

3. Use the dial key pad to enter the desired home area code.

4. Press SELECT to conrm. You will hear a conrmation tone.

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Telephone settings

Language

Press PROG when the handset is not in use.

Press or until LANGUAGE is displayed.

Press SELECT. The current setting ashes.

Press or until the screen displays the desired language (English, Espanol

or Francais). Press SELECT to conrm your selection. You will hear a conrmation tone.

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Telephone settings

Basic operation

The call timer

• will be activated during a call to show call duration.

The handset will

• beep if it is moved out of range while on a call.

Telephone operation

Make calls

Press /FLASH and then use the dial pad keys to dial a number.

•

-OR-

Enter the phone number rst. You can press to backspace and press

CHAN/REMOVE to erase digits. Press /FLASH to dial.

Answer calls

Press any dial pad keys (except /VOL-/CID, /VOL+/ and OFF) to answer

• an incoming call.

End calls

Press OFF or put the handset back to the telephone base to end a call.

•

Volume

Press /VOL-/CID or /VOL+/ to adjust the listening volume during

• a conversation.

Channel

Press CHAN/REMOVE to switch to a clearer channel while on a call.

•

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Telephone operation

Call waiting

If you subscribe to call waiting service and you are on a call when a new call comes in, you will hear a beep. The caller ID information will be displayed if you subscribe to combined caller ID with call waiting service from your local telephone company.

Press /FLASH on the handset to put the current call on hold and answer

• the incoming call.

Press /FLASH at anytime to alternate between calls.

•

Temporary tone dialing

If you have pulse (rotary) service, you can change from pulse to touch tone dialing during a call by pressing TONE*. This is useful if you need to send touch tone signals to access telephone banking or long distance services.

Once you have initiated your call by dialing the phone number in pulse (rotary), press

TONE*. Now, all subsequent key presses will be sent as touch tone signals.

After you hang up, the phone will return to pulse (rotary) dialing for the next call.

Telephone operation

Basic operation

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Telephone operation

Redial

The telephone stores ve most recently dialed telephone numbers on the

• redial list. When the list is full, the oldest entry is deleted to make room for the new entry.

Press REDIAL/PAUSE, then press

• review the redial list. Press CHAN/REMOVE to delete the displayed number.

Press /FLASH, then press REDIAL/PAUSE to dial the last telephone

• number dialed.

-OR-

Press REDIAL/PAUSE, then press the desired entry displays, then press /FLASH to dial the number.

Find handset

Press FIND HANDSET on the telephone base to locate the handset when

• the telephone is not in use and the handset is not in the telephone base. The handset will ring and **PAGING** will be displayed on its screen.

Press FIND HANDSET again or put the handset back in the telephone base

• to stop the paging tone.

-OR-

Press OFF on the handset.

, or REDIAL/PAUSE

repeatedly to

repeatedly until

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Telephone operation

Speed dial

Your telephone can store up to nine telephone numbers with names (up to 14 characters and 24 digits in each location) in the speed dial memory locations you assign in each handset.

Store a speed dial entry

Press PROG when the handset is not in use and then press or until the

screen displays SPEED DIAL. Press SELECT. The screen displays ENTER 1-9.

Press a key (1 through 9) to assign the speed dial location where this number

will be stored. The screen displays ENTER NAME. Use the dial pad keys to enter the name (see the Character chart on page

16) and then press SELECT or PROG .

Press to move the cursor to the left or to the right.

•

Press CHAN/REMOVE to erase a character.

• The screen displays ENTER NUMBER.

Use the dial pad keys to enter the telephone number, and then press SELECT

or PROG.

Press to move the cursor to the left or to the right.

•

Press CHAN/REMOVE to erase a digit.

•

Press REDIAL/PAUSE to insert a dialing pause (P will be displayed).

• The screen displays DISTINCT RING? and the current setting.

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Telephone operation

Press or to choose Y (yes) if you wish to customize this entry, or choose N

8. (no) for a normal ringer. If you choose Y, a will be displayed with the entry

Press SELECT or PROG to conrm. You will hear a conrmation tone.

Edit a speed dial entry

Press and hold the speed dial location key (1-9) of the desired entry when the

1. handset is not in use.

When the screen displays the entry you want to edit, press SELECT. Then

2. press or until EDIT ashes.

Press SELECT. The screen displays the name and

3. number. The cursor appears at the beginning of the name. Use the dial pad keys to edit the name.

Press to move the cursor to the left or to the right.

•

Press CHAN/REMOVE to erase a character.

• Press SELECT to move on to the phone number. Use the dial pad keys to

4. edit the number.

Press to move the cursor to the left or to the right.

•

Press CHAN/REMOVE to erase a digit.

•

Press REDIAL/PAUSE to insert a dialing pause (P will be displayed).

• Press SELECT. The screen displays DISTINCT RING? and the current setting.

5. Press or to choose Y (yes) if you wish to customize this entry, or choose

6. N (no) for a normal ringer. If you choose Y, a will be displayed with the directory entry.

Press SELECT to conrm. You will hear a conrmation tone.

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SPEED EDIT DEL 8005959511

Telephone operation

Basic operation

Telephone operation

Delete a speed dial entry

Press and hold the speed dial location key (1-9) of the desired entry when the

1. handset is not in use.

When the screen displays the desired entry, press SELECT. Then press or

until DEL (delete) ashes.

Press SELECT. The screen displays ERASE NO YES and the number. The

current choice ashes.

Press until YES ashes.

4. Press SELECT. You will hear a conrmation beep.

Dial a speed dial number

Press and hold a speed dial location key (1-9) of the

1. desired entry when the handset is not in use.

Press /FLASH to dial the displayed number.

SPEED EDIT DEL 8005959511

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Telephone operation

Reassign speed dial locations

Press and hold the speed dial location key (1-9) of the desired entry when the

1. handset is not in use.

When the screen displays the desired entry, press

2. SELECT. Press or until SPEED ashes.

Press SELECT. The screen displays ENTER 1-9.

3. Press a key (1-9) to reassign this entry into another memory location. You will

hear a conrmation beep.

SPEED EDIT DEL 8005959511

Telephone operation

Basic operation

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Telephone operation

About caller ID

The caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call, even when already on a call. These features require services provided by your local telephone company.

Contact your telephone company if:

you have both caller ID and call waiting, but as separate services (you may

• need combined service),

you have only caller ID service, or only call waiting service, or

• you do not subscribe to any caller ID or call waiting services but wish to try

• these services.

You can use this telephone with regular caller ID service, and you can use its other features without subscribing to either caller ID or combined caller ID with call waiting service. There may be fees for these services, and these services may not be available in all areas.

The caller ID features will work only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

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Telephone operation

Call log

Caller’s name

Time of call

If you subscribe to caller ID service, information about each caller will be displayed

after the rst or second ring.

The call log can store up to 45 entries.

• When the call log is full, the earliest entry will be deleted to make room for new

• incoming call information.

CID EMPTY will be displayed if there is no record in the call log.

•

VTECH

800-595-9511

NEW05

6:10

08/17

Date of call

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Caller’s telephone number

New call log indicator and location in the call log

If you answer

• a call before the information appears on the screen, it will not be stored in the call log.

The time on

• the handset is automatically set and updated with incoming caller ID information if you subscribe to this service.

Due to regional

• service differences, the caller ID information may not be available for every incoming call. In addition, the callers may intentionally block their names and/or telephone numbers.

Telephone operation

Basic operation

If you have

• programmed a home area code (page 10), only the last seven digits of the incoming phone numbers from that area code will be displayed while reviewing the call log. Press

# repeatedly to

display all possible dialing options.

Telephone operation

Review the call log

Press /VOL-/CID to view the call log when in idle mode.

1. Press or to scroll through the entries.

There will be an error tone when you reach the end of the call log list and the screen will display END OF LIST.

Make call log entries ready to dial

Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from or store in the call log.

While reviewing the call log, press # repeatedly to display different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory. See the example on the right.

You may also press 1 repeatedly to add or remove a 1 in front of the telephone number before dialing or saving it in the directory. See the examples on the right.

When the number displayed is in the correct format for dialing, press /FLASH to call the number.

800-595-9511

1-800-595-9511

595-9511

1-595-9511

800-595-9511

1-800-595-9511

595-9511

1-595-9511

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Telephone operation

Dial a call log number

Press /VOL-/CID to enter the call log when the handset is not in use.

Press or to select the desired entry, then press /FLASH.

-OR-

Press /VOL-/CID to enter the call log when the handset is not in use.

1. Press or to select the desired entry.

2. Press SELECT, then DIAL ashes.

3. Press /FLASH or SELECT.

Telephone operation

Basic operation

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Telephone operation

Save a call log entry to the directory

Press /VOL-/CID to enter the call log when the handset is not in use.

1. Press or to select the desired entry. If you wish to

2. change how the number is saved, press # repeatedly until the desired option displays. See the Make call log entries ready to dial section on page 26.

Press SELECT, then press or until PROGRAM

ashes.

Press SELECT again.

4. Enter or edit the name if necessary. See the

5. Character chart on page 16.

Press to move the cursor to the left or to the right.

•

Press CHAN/REMOVE to erase a character.

•

Press SELECT to move on to the phone number.

Edit the number if necessary.

Press to move the cursor to the left or to the right.

•

Press CHAN/REMOVE to erase a digit.

•

Press REDIAL/PAUSE to insert a dialing pause (P will be displayed).

•

Press SELECT to continue.

Press or to choose Y (yes) if you wish to customize this entry, or choose

7. N (no) for a normal ringer. If you choose Y, a will be displayed with the directory entry.

Press SELECT to conrm. You will hear a conrmation tone.

8005959511

NEW28

5:40PM 12/30

DIAL PROGRAM

8005959511

NEW28

5:40PM 12/30

DISTINCT RING? N 8005959511

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Telephone operation

Delete from the call log

Delete an entry:

Press /VOL-/CID to enter the call log.

1. Press or to select the entry to be deleted.

2. Press CHAN/REMOVE. You will hear a conrmation beep.

Delete all entries:

Press and hold CHAN/REMOVE when the telephone is not in use. The screen

1. displays ERASE ALL? N Y. The current choice ashes.

Press until Y (yes) ashes.

2. Press SELECT. You will hear a conrmation beep.

Telephone operation

Basic operation

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Telephone operation

Call log display screen messages

Displays: When:

PRIVATE NAME

PRIVATE NUMBER

PRIVATE CALLER

UNKNOWN NAME

UNKNOWN NUMBER

UNKNOWN CALLER

The caller is blocking the name information.

Th e caller is bloc king the telep hone number information.

The caller is block ing the name and number information.

This caller’s name is unavailable.

This caller’s number is unavailable.

No call information is available about this caller.

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Answering system

Message capacity

The answering system can record up to 95 messages, depending on the length of each message. Each individual message can be up to four minutes in length, and the total maximum recording time is approximately 12 minutes. Messages will remain available for replay until they are deleted.

Press to delete message currently playing (page 38).

Press twice to delete all old messages when answering system is not in use (page 39).

Press to repeat a message. Press twice to play back previous messages (page 38).

Shows the status and number of messages (page

41).

Press to record a memo (page 39) or an announcement on the answering system (page 37).

Press to set the clock (page 32).

Press to enter announcement mode (pages 36-37).

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Press to skip to the next message (page 38).

Press to adjust volume during playback (page

38).

Press to play or stop messages (page 38).

Press to turn the answering system on or off (page 32).

Press to listen to the set up menu (pages 33-35).

Basic operation

Answering system

If you have caller

•

ID service the clock will be set automatically with incoming calls, but you will need to make sure the year is correct.

Press and hold

•

/SKIP or /REPEAT

while setting the minutes or year to advance or decrease by increments of ten.

Answering system

Activate the answering system

The answering system must be turned on to answer and record messages. If the answering system is turned on, the ANS ON/OFF light will be on. Press

ANS ON/OFF to turn the answering system off or on.

Set the clock

Before playing each message, the answering system announces the day and time of the message received. Before using the answering system, set the day, time and year, so that messages are dated correctly. If the clock is not set before new messages are recorded, the system will announce “Time and day not set.” before each message is played to remind you to set the clock.

Press CLOCK. The system announces the clock setting (e.g. day, time and

1. year), then announces: “To set the clock, press CLOCK.”

Press CLOCK. The system announces the current day.

2. Press /SKIP or /REPEAT until the system announces the correct day, then

3. press CLOCK. The system announces the current hour.

Press /SKIP or /REPEAT until the system announces the correct hour, then

4. press CLOCK. The system announces the current minute.

Press /SKIP or /REPEAT until the system announces the correct minute,

5. then press CLOCK. The system announces the current year.

Press

/SKIP or /REPEAT

press CLOCK. The system announces the current clock setting and exits the clock menu.

until the system announces the correct year, then

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Answering system

Answering system setup

The answering system uses voice prompts to guide you through the steps to set up the answering system. Press /PLAY/STOP anytime to save and exit the

SET UP menu.

Set number of rings

This feature allows you to select the number of rings before the answering system answers. You can choose from two, four or six rings or toll saver. With toll saver active, the answering system answers after two rings when there is a new message, and after four rings when there is no new message. To set the number of rings:

Press SET UP when in idle mode and the system announces the current

1. number of rings setting.

Press /SKIP or /REPEAT until the system announces the desired setting,

2. then press SET UP to save the setting and go to the next setting, or press

/PLAY/STOP to save and return to the idle mode.

Basic operation

Answering system

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The handset

• ringer volume is set separately. See page 9 for details.

Answering system

Set telephone base ringer

This feature allows you to select the telephone base ringer volume level.

Press SET UP when in idle mode until the system announces the telephone

base ringer setting. There are three levels: HI (high), OF (off) and LO (low). Press /SKIP or /REPEAT until the system announces the desired telephone

base ringer volume level, then press SET UP to save the setting and go to the next setting, or press /PLAY/STOP to save and return to the idle mode.

Set remote access code

A two-digit security code is required to access the answering system from any touch tone telephone. The preset code is 19. You can set the remote access code from 10 to 99.

To set the remote access code:

Press SET UP when in idle mode until the system announces the remote

1. access code setting.

Press /SKIP or /REPEAT to change the remote access code by one, or

2. press and hold /SKIP or /REPEAT to change it by increments of ten. PressPress

SET UP to save the setting and go to the next setting, or press /PLAY/STOP to save and return to the idle mode.

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Answering system

Set message alert tone

This feature programs the system to beep every 10 seconds to alert you of new messages when the telephone is not in use. The tone will stop when all new messages have been reviewed.

To set the message alert tone:

Press SET UP when in idle mode until the system announces the message

1. alert tone setting.

Press /SKIP or /REPEAT to select on or off, then press SET UP to save

2. and go to the next setting, or press /PLAY/STOP to save and return to the idle mode.

The answering

• system must be turned on for the message alert tone to function.

Basic operation

Answering system

www.vtechphones.com

Your

• announcement can be up to 90 seconds in length.

Announcements

• shorter than two seconds will not be recorded.

Answering system

Outgoing announcement

The outgoing announcement is the greeting callers hear when calls are answered by the answering system.

The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own. While in the ANNC menu, press ANNC again to exit at anytime.

Play your announcement

Press ANNC when in idle mode and the system will announce “Announcement.

Press PLAY or press RECORD.”

Press /PLAY/STOP to play the announcement. You can press it again to

2. stop playback.

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Answering system

Record your own announcement

Press ANNC while in idle mode and the system will announce “Announcement.

Press PLAY or press RECORD.”

Press RECORD and the system announces, “Record after the tone. Press

STOP when you are done.”

After the tone, speak towards the microphone at the bottom front of the

3. telephone base from about nine inches away.

Press /PLAY/STOP when nished.

4. The answering system will automatically playback the newly recorded

5. announcement and there will be a conrmation tone. Press /PLAY/STOP to stop the playback at anytime.

You can record your announcement again by following the steps above.

Delete your announcement

Press ANNC while in idle mode and the system will announce “Announcement.

Press PLAY or press RECORD.”

Press X/DELETE and the system will announce “Announcement deleted.”

When your

• announcement is deleted, calls will be answered with the preset announcement.

Basic operation

Answering system

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If the system

• has less than

ve minutes of

recording time left, the remaining time will be announced.

If F is ashing

• in the message window, the memory is full. You will have to delete some messages before new ones can be recorded.

Only old

• messages can be deleted. Messages can only be deleted after they are played.

Answering system

New message indication

The message display counter will flash when there are new answering system messages.

If the new message alert tone is turned on, the telephone base will beep every ten seconds when there are unreviewed messages.

Message playback

Press /PLAY/STOP to listen to messages.

Press /PLAY/STOP again to stop playback.

2. If you have new messages waiting, you will hear only new messages (oldest

rst). If there are no new messages, the system will play back all messages (oldest rst).

When playback begins, the total number of messages is announced, followed

by the day and time of the rst message to be played.

Options during playback

Press VOL+/ VOL- to adjust the speaker volume.to adjust the speaker volume.

•

Press /SKIP to skip to the next message.

•

Press /REPEAT to repeat the message currently playing. Press /REPEAT

• twice to listen to the previous message.

Press X/DELETE to delete the current message. The system will advance to

• the next message.

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Answering system

Delete all messages

Press X/DELETE when the system is not in use. The system will announce

“ To delete all old messages, press DELETE again.” Press X/DELETE again. All previously heard messages will be erased and the system will announce “All

old messages deleted.”

Record and play memos

Memos are your own recorded messages used as reminders for yourself or other household members using the same answering system. They are saved, played back and deleted the same way as the answering system messages.

Record a memo

Press RECORD when in idle mode. The system announces, “Record after

the tone. Press STOP when you are done.”

After the tone, speak towards the microphone at the bottom front of the

2. telephone base from about nine inches away.

Press /PLAY/STOP when nished recording.

Memo playback

Press /PLAY/STOP when in idle mode. See Options during playback on page 38 for other options.

Memos shorter

• than one second will not be recorded.

“Memor y is full.”

•

will be announced if you press RECORD when the memory is full.

Each memo can

• be up to four minutes in length.

Basic operation

Answering system

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Answering system

Call screening

If the answering system is on, you can listen at the telephone base to a caller leaving a message on the answering system. If the base volume is set to 1, you will not hear your messages as callers leave them.

Call intercept

When a caller is leaving a message on the answering system and you decide to answer the call, press /FLASH.

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Answering system

Message window displays

The message counter usually displays the total number of memos and incoming messages. See the list below for explanations of other displays in this counter.

Window displays: When:

0 No messages.

1-95 Total number of old message(s) recorded.

0-94 (ashing) Total number of new and old messages recorded.

The telephone base may have lost and regained power. Time and day may need to be set.

1-95 & F (alternating) Memory is full with total number of messages recorded.

1-99 (counting) Elapsed time while recording memo or announcement (up to 90

seconds).

99 (ashing) Recording time exceeds 99 seconds.

1-95 (ashing) Current message number during new message playback.

1-95 Current message number during old message playback.

1-8 Current volume level while adjusting.

10-99 Current remote access code while setting.

2, 4, 6, tS Current number of rings while setting.

-- System is answering a call, or being set the time and date, or being

accessed remotely.

-- (ashing) System is being programmed or initialized.

Basic operation

Answering system

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If you pause more

• than four seconds after each remote command completed, the system will announce the help menu options. If no remote command is entered within 15 seconds, the remote access call will be automatically disconnected.

When the

• answering system is turned off, the telephone will answer after 10 rings, and announce “Please

enter your remote access code.”

Answering system

Remote access

A two-digit security code is required to access the system remotely from any touch tone telephone that does not share the same line with your answering system. The factory preset code is 19; see page 34 to change it.

Dial your telephone number from any touch tone telephone.

1. When the system answers and announces the greeting, enter the two-digit

2. security code. If you have new messages, the system will play them (new

messages rst) automatically.

You may also enter one of the following remote commands.

Command Function

1 Play all messages.

2 Play only new messages.

Hang up or press 8 to end the call.

3 Delete the current message (during playback).

33 Delete all old messages.

4 Repeat the current message (during playback).

5 Stop.

*5 Hear a list of remote commands.

6 Skip to the next message (during playback).

*7 Record a new announcement.

8 End the call.

0 Turn the answering system on or off.

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Handset display screen messages

Displays: When:

CAN’T CONNECT

CID EMPTY CONNECTING... DIRECTORY EMPTY LINE IN USE LOW BATTERY MEMORY FULL XX MISSED CALLS **PAGING** PARALLEL SET ON PHONE **RINGING**

There is no power connected to the telephone base or the handset is too far away from the telephone base.

There are no call log entries.

The cordless handset is searching for the telephone base.

There are no directory entries.

The answering system is in use.

The battery needs to be recharged.

The directory is full.

There are unreviewed calls in the call log.

The cordless handset locator has been activated.

Another telephone on the same line is in use.

The handset is in use.

There is an incoming call.

Appendix

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Handset display screen messages

Displays: When:

RINGER OFF SCANNING...

The handset ringer is turned off.

The telephone base is searching for another available channel.

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Battery

After the battery is fully charged for 16 hours, you can expect the following performance:

Operation Operating time

While in use (talking) Five hours

While not in use (standby*) Six days

*Handset is off the telephone base but not in use.

The battery needs charging when:

A new battery is installed in the handset.

•

The handset beeps.

LOW BATTERY is displayed and the battery indicator on the handset screen is ashing.

•

CAUTION:

To reduce the risk of re or injury to persons, read and follow these instructions:

Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at www.vtechphones.com or

• call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

Do not dispose of the battery(ies) in a re. Check with local waste management codes for special disposal instructions.

•

Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.

Exercise care in handling batteries in order not to create a short circuit with conductive materials such as rings, bracelets,

• and keys. The battery and/or conductor may overheat and cause burns.

Charge the battery(ies) provided with or identied for use with this product only in accordance with the instructions and

•

limitations specied in this manual.

WARNING:

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE.

Appendix

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Important safety instructions

When usi ng your telep hone equipment, basic safety pr ecautions should al ways be followe d to reduce t he risk of re, e lectric shock and injury, inclu ding the following:

Read and un derstan d all instructions.

1. Follow all warnings and instruc tions mar ked on the product.

2. Unplug t his product from the wa ll outlet before cleani ng. Do not use l iquid or aerosol cleaners. Use a da mp cloth for c leaning.

3. Do not use t his product near water (for example, near a bathtub, kit chen sink, or swimming p ool).

4. Do not place this product on an unstable table, shelf, st and or other unstable su rfaces.

5. Slots and openi ngs in the back or bottom of the telephone base and handset a re provid ed for ven tilation. To protect t hem from overheatin g, these opening s

6. must not be blocked by placi ng the product on a soft sur face su ch as a bed, sofa or r ug. This p roduct s hould neve r be place d near or over a radiato r or heat register. This produc t should no t be placed in any area where p roper venti lation is not provided. This product should be op erated o nly fro m the type of power source indicated on the mar king l abel. If you are not sure of the type o f power supply in your

7. home, consult your de aler or local power comp any. Do not allow anythin g to rest on the p ower cord. Do not install this produ ct where th e cord may be wal ked on.

8. Never push objects of any kind into this product thr ough the slots in the telepho ne base or handset becau se they may touch dangerou s voltage points or create

9. a short c ircuit. N ever spill li quid of any kind on the prod uct. To reduce th e risk of el ectric shock, do n ot disass emble thi s produc t, but take i t to an authorized ser vice facility. Open ing or remov ing part s of the telephone

10.

base or hands et other than s pecied acces s doors may exp ose you to dang erous voltages or other risks. Incorrect rea ssembling can cause electric shock

when the p roduct is s ubsequently used. Do not overload wall out lets and ext ension cor ds.

11. Unplug t his product from the wa ll outlet an d refer serv icing to an au thorized s ervice f acility u nder the fol lowing conditions:

12.

When the p ower supply cord or plug i s damaged or f rayed.

If liqui d has been spilled onto th e product.

If the pro duct has be en exposed t o rain or water.

If the pro duct does n ot operate normally by fol lowing the o perating instructions. Adjus t only those controls t hat are covered by the operat ion instru ctions.

Improp er ad justment of other co ntrols may result in damage and o ften requires extensive work by an aut horized technician to restore t he pr oduct to normal o peration. If the pro duct has be en droppe d and the tele phone base and/or hand set has been damaged.

If the pro duct exhib its a distinct chang e in perfor mance.

F. Avoid usin g a telephon e (other than cordless) dur ing an elec trical st orm. There is a remote risk of electric shock from lightning.

13. Do not use t he telepho ne to repor t a gas leak in t he vicinity of the leak.

14. Only put t he handset of your teleph one next to your ear when it is i n normal ta lk mode.

15.

The power adapter is intended to be co rrectly o riented in a ve rtical o r oor mount p osition. The prongs are not designed to hold th e plug in plac e if it is

16.

plug ged into a ceil ing or an unde r-the-table/cabinet outlet.

SAVE THESE INSTRUCTIONS

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Troubleshooting

If you have difculty with your telephone, please try the suggestions below. For Customer Service, visit

our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.

Problem Suggestion

My telephone does not work at all.

LOW BATTERY is displayed on screen.

Make sure the battery is installed and charged correct ly (page 3). For optimum daily

• performance, return the handset to the telephone base after use.

Make sure the power adapter is securely plugged into an outlet not controlled by a wall

• switch.

Make sure the telephone line cord is plugged rmly into the telephone base and the wall jack.

• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in.

• Allow up to one minute for the handset and telephone base to synchronize.

Charge the battery in the handset for at least 16 hours.

•

Remove and re-insert the battery. If that still does not work, it may be necessary to purchase

• a new battery.

Disconnect the telephone base from the jack and plug in a working telephone. If this telephone

• does not work, the problem is probably in the wiring or the local service. Call the local telephone company.

Place the handset in the telephone base or charger for recharging.

• Remove and re-install the batter y and use it normally until fully depleted, then recharge the

• handset on the telephone base for 16 hours.

If the above measures do not correct the problem, the battery may need to be replaced.

•

Appendix

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Troubleshooting

Problem Suggestion

The battery does not charge in the handset or the handset battery does not accept charge.

Make sure the handset is placed in the telephone base correctly. The handset CHARGE light

• should be on.

Remove the battery from the handset and then re-install it in the handset. Put the handset

• back to the telephone base and charge for 16 hours.

If the handset is in the telephone base but the handset CHARGE light is not on, see The

• CHARGE light is off in this section.

It may be necessar y to purchase a new battery. Please see the Battery section of this user’s

• manual (page 45).

The telephone might be malfunctioning. Please see the Warranty section of this user’s manual

• (page 58) for further instruction.

The CHARGE light is off.

Clean the charging contacts on the handset(s) and telephone base each month using a pencil

• eraser or a dry non-abrasive fabric.

Make sure the power adapter and telephone line cords are plugged in correctly and

• securely.

Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one

• minute for the handset and telephone base to reset.

The telephone might be malfunctioning. Please see the Warranty section of this user’s manual

• (page 58) for further instruction.

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Troubleshooting

Problem Suggestion

There is no dial tone. First, try all the above suggestions.

My ha ndset displays

CONNECTING...

• Move the handset closer to the telephone base. It might be out of range.

• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

• Disconnect the telephone base from the telephone jack and connect a different telephone. If

• there is no dial tone on the other telephone either, the problem is in your wiring or local service. Contact your local telephone company.

Move the handset closer to the telephone base. You might have moved out of range.•

Appendix

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Troubleshooting

Problem Suggestion

The telephone does not ring when there is an incoming call.

Make sure the handset ringer is on (page 9) and/or the telephone base ringer is on (page 34).

• Make sure the telephone line cord and power adapter are plugged in properly (page 2).

• The handset may be too far from the telephone base. Move it closer to the telephone base.

• There may be too many extension telephones on the telephone line to allow all of them to ring

• simultaneously. Try unplugging some of them.

If the other telephones in your home are having the same problem, the problem is in the wiring

• or local service. Contact the local telephone company (charges may apply).

Other electronic products can cause interference to your cordless telephone. Try installing your

• telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.

Test a working telephone at the telephone jack. If another telephone has the same problem, the

• problem is in the telephone jack. Contact your local telephone company (charges may apply)

The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

• Remove and re-insert the battery and place the handset in the telephone base.

• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this

• to take place.

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Troubleshooting

Problem Suggestion

I cannot dial out. First, try all the above suggestions.

• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two

• to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

Make sure the telephone is set to the correct dial type (pulse dial or tone dial) for the service in

• your area. See Dial mode on page 10 to set the dial type.

If the other telephones in your home are having the same problem, the problem is in the wiring

• or local service. Contact your local telephone company (charges may apply).

Eliminate any background noise. Noise from a television, radio, or other appliances may

• cause the telephone not to dial out properly. If you cannot eliminate the background noise,

rst try muting the handset before dialing, or dialing from another room in your home with less

background noise.

Appendix

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Troubleshooting

Problem Suggestion

There is noise or interference during a telephone conversation.

My calls cut in and out when I am using the cordless handset.

The handset may be out of range. Move it closer to the telephone base.

• Appliances or other cordless telephones plugged into the same circuit as the telephone base

• can cause interference. Try moving the appliance or telephone base to another outlet.

Other electronic products can cause interference to your cordless telephone. Try installing your

If your telephone is plugged in with a modem or a surge protector, plug the telephone (or

• modem/surge protector) into a different location. If this doesn’t solve the problem, re-locate your telephone or modem farther apart from each other, or use a different surge protector.

The layout of your home or ofce might be limiting the operating range. Try moving the telephone

• base to another location, preferably a higher location for better reception.

Disconnect the telephone base from the telephone jack and plug in a corded telephone. If

• calls are still not clear, the problem is probably in the wiring or local service. Contact the local telephone company (charges may apply).

If the other telephones in your home are having the same problem, the problem is in the wiring

• or local service. Contact the local telephone company (charges may apply).

If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your

•

telephone lines, you must install a DSL lter between the telephone base and the telephone wall jack. The lter will prevent noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL lters.

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Troubleshooting

Problem Suggestion

I hear other calls when using the telephone.

I hear noise in the handset, and none of the keys or buttons work.

My caller ID features are not working properly.

Disconnect the telephone base from the telephone jack. Plug in a different telephone. If

• there are still other calls, the problem is probably in the wiring or local service. Call your local telephone company.

Press CHAN/REMOVE to switch to a clearer channel when on a call.

•

Make sure the telephone line cord is plugged in securely.

•

Remove and re-insert the battery.

•

Caller ID is a subscription service. You must subscribe to this service from your local telephone

• company for this feature to work on your telephone.

The caller may not be calling from an area which supports caller ID.

• Both you and the caller’s telephone companies must use equipment which are compatible

• with caller ID service.

If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your

•

Appendix

www.vtechphones.com

Troubleshooting

Problem Suggestion

The system does not receive caller ID, or the system does not display caller ID during call waiting.

Caller ID entries do not match the numbers I need to dial.

The answering system does not answer after the number of rings to which I programmed it.

Make sure you subscribe to caller ID with call waiting features provided by the local telephone

• company.

The caller may not be calling from an area which supports caller ID.

• Both you and the caller’s telephone companies must use equipment which are compatible

• with caller ID service.

If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your

•

Although the call log entries you receive have 10 digits, (the area code plus the seven-digit

• number,) in some areas, you may need to dial only seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial or store from the call log.

While reviewing the call log, press # repeatedly to display these dialing options for local and

• long distance numbers before dialing or saving the telephone number.

Make sure the answering system is on. When the answering system is on, the red light on the

• ANS ON/OFF key should be lit.

If toll saver is activated, the number of rings changes to two when there are new messages

• waiting (see page 33).

If the memor y is full or if the answering system is off, the system will answer after ten rings.

• In some cases, the answering system will be affected by the ringing system used by the local

• telephone company.

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Troubleshooting

Problem Suggestion

The announcement message is not clear.

The answering system does not record messages.

The messages on the answering system are incomplete.

When recording the announcement, make sure you speak in a normal tone of voice about nine

• inches from the telephone base.

Make sure there is no background noise (television, music, trafc, etc.) when recording.

•

Make sure the answering system is on.

• Make sure the memory of the answering system is not full.

•

If a caller leaves a very long message, part of it may be lost when the system disconnects the

• call after four minutes.

If the caller pauses for more than ve consecutive seconds, the system stops recording and

• disconnects the call.

If the memory on the system becomes full during a message, the system stops recording and

• disconnects the call.

If the caller’s voice is very soft, the system may stop recording and disconnect the call.

•

The answering system does not respond to remote commands.

Make sure your remote access code is correct (page 42).

• Make sure you are calling from a touch-tone telephone. When dialing a number, there should

• be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

The answering system may not detect the remote access code when the announcement is

• playing. Wait until the announcement is over before entering the code.

There may be interference on the telephone line you are using. Press the keypad keys rmly

• when dialing.

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Appendix

Troubleshooting

Problem Suggestion

The messages on the system are very

difcult to hear.

Press VOL+ on the telephone base to increase the speaker volume.•

My cordless handset beeps and is not performing normally.

Common cure for electronic equipment

Make sure the power cord is securely plugged into the telephone base. Plug the unit into a

• different working electrical outlet not controlled by a wall switch.

Move the handset closer to the telephone base. It may be out of range.

• Reset the telephone base by unplugging the unit’s electrical power. Wait for 15 seconds

• and plug it back in again. Allow up to one minute for the handset and the telephone base to synchronize.

Other electronic products can cause interference to your cordless telephone. Try installing

• your telephone as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones.

If the unit is not responding normally, try putting the handset in the telephone base. If it does

• not respond, try the following (in the order listed):

Disconnect the power to the telephone base.

• Disconnect the battery on the handset.

• Wait a few minutes before connecting the power to the telephone base.

• Re-install the batter y and place the handset into the telephone base.

• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this

• to take place.

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Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can

communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or ofce.

When the handset is out of range, the handset will display CONNECTING...

If there is a call while the handset is out of range, it might not ring; or if it does ring, the call might not connect well when you press /FLASH. Move closer to the telephone base, then press /FLASH to answer the call. If the handset moves out of range during a telephone conversation, there might be interference. To improve reception, move closer to the telephone base.

Maintenance

Taking car e of your tele phone

Your cordless telepho ne contains sophist icated ele ctronic p arts, so it must be treate d with care.

Avoid roug h treatm ent

Place the handset down gently. Save th e original p acking materials to protect your tel ephone if yo u ever need to ship it.

Avoid wate r

Your teleph one can b e damage d if it gets wet. Do not use t he handset outdoors in the rain, or h andle it with wet h ands. Do not insta ll the telephone base near a sink, bat htub or showe r.

Elect rical sto rms

Electr ical storms can somet imes cause p ower surges h armful to electroni c equipmen t. For your own safety, take caut ion when usi ng electr ical appliances du ring storm s.

Clean ing your telephone

Your telephon e has a durable pl astic casing that shoul d retain its lus ter for many years. Clean it only wit h a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning so lvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in the water. If the telephone base should fall into the water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then pull the unit out by the unplugged cords.

Appendix

www.vtechphones.com

About cordless telephones

Privacy: The same features that make a cordl ess telephone convenient create some limitations. Tele phone calls are transmitted between the telephone base and

•

the cordle ss handset by radio waves, so there is a p ossibility that the cordless telephone convers ations could be intercepted by radio receivin g equipment within range of t he cordle ss handset . For this reason, you shou ld not think o f cordles s telephon e conversations as bei ng as private a s those on co rded telep hones.

Elect rical power: The telephone base of this cor dless telephone must be connec ted to a workin g electric al outlet. The elec trical outl et should not be control led

•

by a wall swit ch. Calls ca nnot be made f rom the cor dless handset if the telephone ba se is unplugged or switched off, or if the electrical power is interrupted.

Potent ial TV inter ferenc e: Some cordless telep hones o perate at frequen cies that may c ause interference to te levision s and VCR s. To minimize or pr event

•

such inter ference, do not place the teleph one base of the cordl ess telepho ne near or on top of a TV or VCR. If interference is experien ced, moving th e cordless telephone farth er away from the T V or VCR will of ten reduce or eliminate t he interference.

Recha rgeabl e batteries: This product contains either Nickel-ca dmium or Ni ckel-met al hydride recharg eable bat teries. E xercise care in handling batte ries in

•

order not to create a short circuit with conducting material suc h as rings, bracel ets, and keys. The battery or conduct or may overheat and cause har m. Observe proper p olarity between th e battery a nd the battery charg er.

Nickel -cadmium rechargeab le batt eries: Di spose of t hese bat teries in a safe manner. Do not burn or puncture the battery. Like other batteri es of this t ype,

•

if burne d or punctur ed, they cou ld release c austic mat erial whic h could cau se injury.

Warranty

What do es this limited warranty cover ?

The manufacturer of this VTech Produ ct warrants to the holder of a valid proof of purchase (“Cons umer” or “you”) that the Product and all a ccessories prov ided in t he sa les package (“Product”) are free from defects in mater ial an d workmanship, pursuant to th e foll owing terms and c onditio ns, wh en installed and used normal ly and in ac cordance with th e Product operating instruc tions. Th is limited warranty extends o nly to the C onsumer for Products purchased and used in the United States of Amer ica and Canada.

What wil l VTech do if th e Product i s not free fr om defec ts in mate rials and wo rkmanship during th e limited warranty p eriod (“Materia lly Defe ctive Prod uct”)?

During the limited warranty period, VTech’s authorized servi ce representative will repair or re place at V Tech’s o ption, without charge, a M aterially Defective Product. If we repair the Product, we may use new or refurbished repla cement parts . If we choose to replace the Product, we may replac e it with a n ew or refurbished Product of the same or similar design. We wi ll retain defective parts , modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or rep lacement Pr oducts to you in workin g conditi on. You should exp ect the rep air or replac ement to take approximately 30 days.

How long i s the limited warranty period?

The limite d warranty peri od for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replace s a Materially Defective Produc t under the terms of this limited warranty, this limited warra nty also applies to the repaired or replacement Product for a p eriod of either (a) 9 0 days from the date the repaired or replacement Product is shipped to you or (b) th e time remai ning on the or iginal one-year warra nty; whic hever is long er.

What is not covered by t his limited warrant y?

This lim ited warranty does not c over:

1. Produ ct that has been subjected to mi suse, accident, shipping or other physical damage, improper installatio n, abnormal operation or handling , neglect,

inundation, re, water or other liqu id intrusi on; or

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Warranty

2. Produ ct that has been damaged due to repair, alteration or mo dicati on by anyone other than an aut horized ser vice representat ive of VTech; or

3. Produ ct to the exte nt that the pr oblem experienced is caused by signal conditions, net work reli ability, or cable or anten na systems; or

4. Produ ct to the exte nt that the pr oblem is cau sed by use wit h non-VTech ac cessori es; or

5. Produ ct whose war ranty/quality stickers, prod uct serial number plates or elect ronic serial number s have been removed, altered or rendered illegibl e; or

6. Produ ct purchase d, used, serviced, or shippe d for repair from outside the United States of Amer ica or Canada, or used for commercial or inst itutiona l purposes (inclu ding but not l imited to Pro ducts use d for rental p urposes); or

7. Produ ct returne d without a va lid proof of p urchase (see item 2 below); or

8. Charg es for insta llation or set up, adjustm ent of custo mer contro ls, and inst allation o r repair of systems outside the unit.

How do you get warranty servi ce?

To obtain warranty ser vice in the United States of Americ a, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for ser vice, please r eview the user’s manual - a ch eck of the Pro duct’s controls and features may save you a servi ce call.

Except as prov ided by applicable law, you assume the risk of loss or dama ge during transit and transpor tation and are resp onsible for del ivery or handli ng charges incurr ed in the trans port of the Pro duct(s) to the ser vice loc ation. VTech wil l return repai red or replac ed Product under this lim ited warrant y to you, transportati on, deliver y or handlin g charges prepaid. VTech assumes no risk for damage or loss of th e Product in transit. If the Product failure is not covered by this limited warranty, or proof of pur chase does not meet the terms of this limited war ranty, VTech will notify you and wil l request that you authorize the cost of repair pr ior to any furth er repair ac tivity. You must pay for the cost o f repair and re turn shipp ing costs f or the repair of Product s that are not covered by this limited warranty.

What must you return with the Product to ge t warrant y servic e?

Return the entire ori ginal pack age and contents including the Product to the VTech servi ce locati on along with a descri ption of the m alfunction or dif culty; and

2. Inclu de a “valid p roof of purc hase” (sale s receipt) id entifying the Product purch ased (Produ ct model) a nd the date of purchase or r eceipt; an d

3. Provid e your name, co mplete and c orrect mailing addre ss, and tele phone number.

Other Limitati ons

This warranty is the complete and exclusive ag reement between you and VTech. It supersedes all other wr itten o r oral c ommunic ations r elated to this Pr oduct. VTech prov ides no oth er warranties for this Product. The warran ty exclusi vely desc ribes all of VTech’s respo nsibilities regar ding the Pr oduct. T here are no other

express w arranties . No one is authorized to make modications to this limited warranty and yo u should not r ely on any suc h modication. State/ Provincia l Law Rights: This warran ty gives you s pecic legal right s, and you may also have other ri ghts, whic h vary from s tate to state or province to p rovince. Limitations: Implie d warranties, inc luding thos e of tness for a particul ar purpose and merc hantabil ity (an unwritten warranty that the Product is t for ordinary use)

are lim ited to one year f rom the date of purchase. Some st ates/prov inces d o not allow limit ations o n how lo ng an im plied warranty lasts, so the ab ove limit ation may not apply to you. In no event shall VTech be li able for any indirect, speci al, inc idental, conse quential, or si milar damages ( including, but not limited to lost

prots o r revenue, inability to us e the Product or other as sociated e quipment , the cost of s ubstitute equipment, and claim s by third par ties) resulting from the use

of this Produc t. Some states/pr ovinces do not allow the exclusion or limit ation of incidental or c onseque ntial damages, so the above limitation or exclusion may not appl y to you.

Please retain your original sales receipt as proof of purchase.

Appendix

www.vtechphones.com

FCC, ACTA and IC regulations

FCC Part 15

This equi pment has been test ed and found to compl y with the require ments for a Class B digit al device under Part 15 of the Federal Communication s Commissio n (FCC) rules. These requirements are inten ded to provide reasonable protecti on against harmful interferenc e in a residential installation. This equipme nt generates, uses and can radiate radio frequen cy energy and, if not ins talled and used in accordanc e with the instru ctions, may cause harmful inter ference to radi o commun ications. However, there is no guarantee that interferenc e will not occur in a par ticular installation. If this equipment does cause harmful interfer ence to radio or television recepti on, whi ch can be determin ed by turning the equipm ent of f and on, the user is e ncouraged to t ry to corre ct the inter ference by o ne or by turning the equipment off and on, t he user is e ncouraged to t ry to corre ct the inter ference by o ne orby tur ning the equi pment o ff and on, the user is encouraged to try to corr ect th e inter ference by on e or more of the following m easures:

Reorie nt or relocate the recei ving anten na.

• Increa se the separ ation between the equipment and receiver.

• Connect the equipment into an outlet on a cir cuit different from t hat to which the receiver is connec ted.

• Consul t the dealer o r an experienced radio/TV technician for help.

•

Change s or modic ations to this equipment not expressl y approved by the party responsibl e for compliance could void the user’s authorit y to operate the

equipm ent. This device co mplies with Part 15 of the FCC rules. Operation is subject to th e followi ng two c onditio ns: (1) this device may no t cause h armful interferen ce, and

(2) this devic e must accept any interference received, including interfe rence that may ca use undesired operation. Privacy of com municati ons may not be ensur ed when usi ng this tele phone.

To ensure safety of user s, the FCC has established criter ia for the amount of radi o frequency energy that can be safely absorbed by a user or bystander according to the intended usa ge of the product. This product has been tested and found to com ply with the FCC crite ria. The handset may be safely hel d against t he ear of the user. The tel ephone base shall be inst alled and used such that par ts of the user ’s body other tha n the hands are ma intained at a di stance of ap proximatel y 20 cm (8 inches) or more. If you choose to use a c lipping d evice, plea se make sure to o nly use the su pplied V Tech belt clip.

This Cla ss B digita l apparatus complies w ith Canadi an ICES-0 03.

FCC Part 68 and ACTA

This equipment complies wi th Part 68 of the FCC rul es and with technic al require ments adopted by the Ad ministrative Counc il for Terminal At tachments (ACTA).

The la bel on the back or bot tom of this equ ipment c ontains, among other th ings, a product identi er in the form at US:AA AEQ##TX XXX. This id entier must be

provided to your local telephone company u pon reques t. The plug and jack used to connect this equipment to premise s wiring and the telephone network must comply with applicable Part 68 r ules and technica l

requirements adopte d by ACTA. A compliant telep hone cord and modula r plug is provided with this product. It is designed to be conne cted to a compatible mod ular jack that i s also compl iant. An RJ11 jack should normall y be used for con necting to a single line an d an RJ14 jack for two lines. See Insta llation Ins tructio ns in the user’s manual.

The R inger Eq uivalenc e Numbe r (REN) i s used to dete rmine h ow many devices you may connect to your tele phone l ine and still have them ring when yo u are

called. The REN for t his produ ct is enco ded as the 6th and 7th c haracter s followin g the US: in th e product identie r (e.g., if ## is 03, the REN is 0.3). I n most, but not all are as, the sum of all RENs shoul d be ve (5.0) or less. For more info rmation, p lease contact your local teleph one compa ny.

This e quipment may not b e used w ith Party Lines. If you have spec ially wi red alar m dialing equipm ent conn ected to your telephone line, ensure the connection of this equipm ent does not dis able your alarm equipment. If you have ques tions ab out what will di sable alarm equipment, consult your telephone company or a

quali ed installer.

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FCC, ACTA and IC regulations

If this eq uipment is m alfunct ioning, it m ust be unplu gged from t he modular jack until the problem h as been corrected. Re pairs to this telephon e equipmen t can only be ma de by the manufacturer or i ts authori zed agents. For repair pro cedures, f ollow the in structi ons outlined under th e Limited Warr anty.

If this equipment is caus ing harm to the tel ephone net work, the telephone com pany may temporarily discontinue your telephone ser vice. The telephone company

is req uired to notify you before interrupting servic e. If ad vance notice is not practical, you will be noti ed as soon as possib le. You will be given the o pportu nity to co rrect the pro blem and the telepho ne com pany is required to inform you of your ri ght to le a compla int wit h the FCC. Your telephone company may make

change s in its facilities, e quipment , operatio n, or proce dures that could affect the proper func tioning of this product. The te lephone c ompany is required to n otify you if suc h changes ar e planned.

If this pr oduct is eq uipped wi th a corded o r cordles s handset, i t is hearing aid compatible.

If this product has m emory di aling loc ations, you may choose to st ore emerge ncy teleph one number s (e.g., police, re, medica l) in these lo cations. I f you do

store or test emergen cy numbers, please:

Remain on the line and briey explain the reason for the cal l before hang ing up.

Perfor m such acti vities in of f-peak ho urs, such a s early morn ing or late even ing.

Indust ry Canada Operation is subject to the following two conditio ns: (1) this devic e may not cause harmful interfere nce, and (2) this devic e must accept any interference, includi ng

interference that may cause und esired op eration.

The term ‘ ’IC: ‘’ before the certication /registration numb er only signies that the Industr y Canada technical s pecications were met.

The Ring er Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indicatio n of the maximum number of devices allowed to be co nnected to a teleph one inter face. The ter mination o n an interfa ce may consi st of any comb ination of devices sub ject only to t he require ment that th e sum of the RENs o f

all the devices doe s not exceed ve. This pro duct meet s the applicable Industry Canada techni cal specication s.

The RBRC® seal

The RBRC® seal on the nickel-cadmium battery indicates that VTe ch Communications, Inc. is voluntaril y participating in an industr y program to colle ct and recycle these batteries at t he end of thei r useful live s, when taken out of serv ice withi n the United S tates and Can ada.

The RBRC® progra m provides a c onvenient a lternative to placing u sed nickel -cadmi um batteri es into the tr ash or munic ipal waste, w hich may be ille gal in your are a.

VTech’s part icipation in RBRC® makes it easy for you to drop of f the spent battery at l ocal retailers participating in the RBRC® program or at aut horized VTech pr oduct servic e centers. Please ca ll 1-800-8- BATTERYTM for information on Ni-Cd battery recycling and d isposal bans/restrictions in your area. VTech’s involvem ent in this program is par t of its commitment to protecting our environment and conserving natural resources .

RBRC® is a regi stered t rademark of Recha rgeabl e Batter y Recycling Corporation.

Appendix

www.vtechphones.com

Technical specications

Frequency control Crystal controlled PLL synthesizer

Transmit frequency Handset: 5857.20-5865.90 MHz

Telephone base: 912.75-917.10MHz

Channels 30

Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according

to environmental conditions at the time of use.

Size Handset: 7.32in X 2.01in X 1.57in (186.0mm X 51.0mm X 40.0mm)

Telephone base: 5.95in X 5.34in X 3.70in (151.1mm X 135.6mm X 94.0mm)

Weight Handset: 5.14oz (145.6g) (including battery)

Telephone base: 9.17oz (260g)

Power requirements Handset: 3.6V 400mAh Ni-Cd battery

Telephone base: 7.5V AC @ 350mA

Memory Handset directory: 20 memory locations (including 9 speed dial entries);

up to 24 digits and 14 characters Handset call log: 45 memory locations; up to 11 digits and 15 characters

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Index

About cordless telephones 58 Activate the answering system 32 Answer calls 12 Answering system 31 Answering system setup 33

Base volume 34 Battery 3, 45

Call intercept 40 Call log 25 Call log display screen messages 30 Call screening 40 Call waiting 13 Caller ID 24 Channel 12 Charging 3 Character chart 16 Copy a directory entry into speed dial 19

Date and time 8 Delete a directory entry 18

Delete messages from

answering system 39 Delete a speed dial entry 22 Delete from the call log 29 Delete your announcement 37 Desk/table bracket installation 5 Dial a call log number 27 Dial a number from the directory 19 Dial a speed dial number 22 Dial mode 10 Director y 15

DSL lter 2

Edit a directory entry 17 Edit a speed dial entry 21 End calls 12

FCC, ACTA and IC regulations 60 Find handset 14

Handset display screen messages 43 Handset layout 6 Handset volume 9 Home area code 10

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Important safety instructions 46 Index 63

Language 11

Maintenance 57 Make call log entries ready to dial 26 Make calls 12 Memo playback 39 Message capacity 31 Message playback 38 Message window displays 41 Mounting bracket installation 4

New message indication 38

Operating range 57 Options during playback 38 Outgoing announcement 36

Parts checklist 1 Play your announcement 36

Appendix

Index

RBRC® seal 61 Reassign speed dial locations 23 Record a memo 39 Record your own announcement 37 Redial 14 Remote access 42 Review the directory 16 Review the call log 26 Ringer 9 Ringer volume 9

Save a call log entry to the directory 28 Set message alert tone 35 Set number of rings 33 Set remote access code 34 Set telephone base ringer 34 Set the clock 32 Speed dial 20 Store a directory entry 15 Store a speed dial entry 20

Technical specications 62 Telephone base installation 2 Telephone base layout 7 Telephone settings 8 Temporary tone dialing 13 Troubleshooting 47

Volume 9, 12, 34

Wall mounting bracket installation 4 Warranty 58

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VTECH TELECOMMUNICATIONS LTD.

A member of THE VTECH GROUP OF COMPANIES.

Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon

Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.

Printed in China.

91-002140-020-100

VTech CS5123 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

Getting started

Parts checklist

Telephone base installation

Battery installation and charging

Mounting bracket installation

Handset layout

Telephone settings

Date and time

Ringer

Ringer volume (handset)

Dial mode

Home area code

Language

Telephone operation

Make calls

Answer calls

End calls

Volume

Channel

Call waiting

Temporary tone dialing

Redial

Find handset

Directory

Store a directory entry

Character chart

Review the directory

Edit a directory entry

Delete a directory entry

Copy a directory entry into speed dial

Dial a number from the directory

Speed dial

Store a speed dial entry

Edit a speed dial entry

Delete a speed dial entry

Dial a speed dial number

Reassign speed dial locations

About caller ID

Call log

Review the call log

Make call log entries ready to dial

Dial a call log number

Save a call log entry to the directory

Delete from the call log

Call log display screen messages

Answering system

Message capacity

Activate the answering system

Set the clock

Answering system setup

Set number of rings

Set telephone base ringer

Set remote access code

Set message alert tone

Outgoing announcement

Play your announcement

Record your own announcement

Delete your announcement

New message indication

Message playback

Options during playback

Delete all messages

Record and play memos

Record a memo

Memo playback

Call screening

Call intercept

Message window displays

Remote access

Handset display screen messages

Battery

Troubleshooting

Index