VTech CS5123 User Manual

Models: CS5121 CS5123

User’s manual

w w w . v t e c h p h o n e s . c o m

Compatible with

Hearing Aid T-Coil

TIA-1083

Congratulations

on purchasing your new VTech product.

Before using this telephone, please read the

Important safety instructions

on page 46 of this manual.

This manual has all the feature operations and troubleshooting necessary to install and operate

your new VTech telephone. Please review this manual thoroughly to ensure proper installation

and operation of this innovative and feature rich VTech product. For support, shopping, and

everything new at VTech, visit our website at www.vtechphones.com.

In Canada, please visit www.vtechcanada.com.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

Getting started . . . . . . . . . . . . . . . . . 1

Parts checklist . . . . . . . . . . . . . . . . . . 1

Telephone base installation . . . . . . . . . . . 2

Battery installation and charging . . . . . . . . . 3

Mounting bracket installation . . . . . . . . . . . 4

Handset layout . . . . . . . . . . . . . . . . . . 6

Telephone base layout . . . . . . . . . . . . . . 7

Telephone settings . . . . . . . . . . . . . . . 8

Date and time . . . . . . . . . . . . . . . . . . . 8

Ringer. . . . . . . . . . . . . . . . . . . . . . . 9

Ringer volume (handset) . . . . . . . . . . . . . 9

Dial mode . . . . . . . . . . . . . . . . . . . . . 10

Home area code . . . . . . . . . . . . . . . . . 10

Language . . . . . . . . . . . . . . . . . . . . . 11

Telephone operation . . . . . . . . . . . . . . 12

Make calls . . . . . . . . . . . . . . . . . . . . 12

Answer calls . . . . . . . . . . . . . . . . . . . 12

End calls . . . . . . . . . . . . . . . . . . . . . 12

Volume . . . . . . . . . . . . . . . . . . . . . . 12

Channel . . . . . . . . . . . . . . . . . . . . . . 12

Call waiting . . . . . . . . . . . . . . . . . . . . 13

Temporary tone dialing . . . . . . . . . . . . . . 13

Redial . . . . . . . . . . . . . . . . . . . . . . . 14

Find handset . . . . . . . . . . . . . . . . . . . 14

Directory . . . . . . . . . . . . . . . . . . . . . 15

Store a directory entry . . . . . . . . . . . . . . 15

Character chart . . . . . . . . . . . . . . . . . . 16

Review the directory . . . . . . . . . . . . . . . 16

Edit a directory entry . . . . . . . . . . . . . . . 17

Delete a directory entry. . . . . . . . . . . . . . 18

Copy a directory entry into speed dial . . . . . . 19

Dial a number from the directory . . . . . . . . . 19

Speed dial . . . . . . . . . . . . . . . . . . . . 20

Store a speed dial entry . . . . . . . . . . . . . 20

Edit a speed dial entry . . . . . . . . . . . . . . 21

Delete a speed dial entry . . . . . . . . . . . . . 22

Dial a speed dial number . . . . . . . . . . . . . 22

Reassign speed dial locations . . . . . . . . . . 23

About caller ID . . . . . . . . . . . . . . . . . . 24

Call log . . . . . . . . . . . . . . . . . . . . . . 25

Review the call log . . . . . . . . . . . . . . . . 26

Make call log entries ready to dial . . . . . . . . 26

Dial a call log number. . . . . . . . . . . . . . . 27

Save a call log entry to the directory . . . . . . . 28

Delete from the call log . . . . . . . . . . . . . . 29

Call log display screen messages . . . . . . . . 30

Answering system . . . . . . . . . . . . . . . 31

Message capacity . . . . . . . . . . . . . . . . 31

Activate the answering system . . . . . . . . . . 32

Set the clock . . . . . . . . . . . . . . . . . . . 32

Answering system setup . . . . . . . . . . . . . 33

Set number of rings. . . . . . . . . . . . . . . . 33

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Table of contents

Set telephone base ringer . . . . . . . . . . . . 34

Set remote access code . . . . . . . . . . . . . 34

Set message alert tone . . . . . . . . . . . . . . 35

Outgoing announcement . . . . . . . . . . . . . 36

Play your announcement . . . . . . . . . . . . 36

Record your own announcement . . . . . . . . . 37

Delete your announcement. . . . . . . . . . . . 37

New message indication . . . . . . . . . . . . . 38

Message playback . . . . . . . . . . . . . . . . 38

Options during playback . . . . . . . . . . . . . 38

Delete all messages . . . . . . . . . . . . . . . 39

Record and play memos . . . . . . . . . . . . . 39

Record a memo. . . . . . . . . . . . . . . . . . 39

Memo playback . . . . . . . . . . . . . . . . . . 39

Call screening . . . . . . . . . . . . . . . . . . 40

Call intercept . . . . . . . . . . . . . . . . . . . 40

Message window displays . . . . . . . . . . . . 41

Remote access . . . . . . . . . . . . . . . . . . 42

Appendix. . . . . . . . . . . . . . . . . . . . . 43

Handset display screen messages . . . . . . . . 43

Battery . . . . . . . . . . . . . . . . . . . . . . 45

Important safety instructions . . . . . . . . . . . 46

Troubleshooting. . . . . . . . . . . . . . . . . . 47

Operating range . . . . . . . . . . . . . . . . . 57

Maintenance . . . . . . . . . . . . . . . . . . . 57

About cordless telephones . . . . . . . . . . . . 58

Warranty . . . . . . . . . . . . . . . . . . . . . 58

FCC, ACTA and IC regulations . . . . . . . . . . 60

The RBRC® seal . . . . . . . . . . . . . . . . . 61

Technical specications . . . . . . . . . . . . . 62

Index . . . . . . . . . . . . . . . . . . . . . . . 63

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iii

Getting started

OPER

DEF

JKL

QRS

XYZ

TUV

MNO

TONE

ABC

CHARGE

Parts checklist

Your telephone contains the following items. Save your sales receipt and original packaging in case your telephone needs warranty service.

1. Quick start guide

2. Handset

Telephone base with

3. mounting bracket

4. Telephone base power adapter

To purchase

• a replacement battery or power adapter, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Getting started

Basic operation

5. Battery compartment cover

6. Battery

7. Telephone line cord

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8. User’s manual

Use only the

DC 7.5V

• power adapter supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

The power adapter

• is intended to be correctly oriented in a vertical

or oor mount

position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/ cabinet outlet.

Getting started

Telephone base installation

Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your telephone lines, you must install a

DSL lter between the telephone base and the telephone wall jack. The lter will

prevent noise and caller ID problems caused by DSL interference. Please contact

your DSL service provider for more information about DSL lters.

Telephone wall jack

DSL lter (not included)

required if you have DSL high-speed Internet service

Telephone base power adapter

Telephone line cord

Electrical outlet (not controlled by a wall switch)

Telephone base

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Getting started

CHARGE

OPER

DEF

JKL

QRS

XYZ

TUV

MNO

TONE

ABC

Battery installation and charging

Install the battery as shown below. The battery may have enough charge for short calls. For best performance, charge the battery for at least 16 hours before use. When the battery power is low, LOW BATTERY will be displayed and will

ash on the handset screen. When fully charged, the handset battery provides approximately ve hours of talk time or six days of standby time.

Insert the plug of the battery as indicated. Make sure it is plugged securely

1. and matches the color-coded label inside the battery compartment.

Place the battery with the label THIS SIDE UP facing up and the wires inside

2. the battery compartment.

Align the battery compartment cover at against the battery compartment,

3. then slide it upwards until it clicks into place.

Charge the handset by placing it in the telephone base. The handset charge

4. light will be on when charging.

If the handset will

• not be used for a long period of time, remove the battery to prevent possible leakage.

To purchase a

• replacement battery, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

Getting started

Basic operation

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Getting started

Mounting bracket installation

Your telephone base comes with the mounting bracket installed, ready for desktop use. You may also mount your telephone onto a standard telephone wall plate.

Wall mounting bracket installation:

To prepare the telephone base for wall mounting, you will need to remove the bracket if it is currently attached for desktop use. Press on the tabs located on the legs of the bracket to loosen, then lift the bracket up and away from the telephone base.

First, insert the lower portion tabs of the mounting bracket into the lower

1. grooves in the telephone base, then snap the upper portion tabs of the mounting bracket into place.

Mount the telephone base on the wall by positioning it so the mounting studs

will t into the holes on the telephone base and mounting bracket. Slide the

telephone base down on the mounting studs until it locks into place.

To remove the bracket, press both upper portion tabs rmly inward and pull

3. the bracket downward until it releases from the grooves.

upper portion tabs

Mounting bracket

lower portion tabs

middle grooves

lower groove

Mounting bracket in wall mount orientation

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upper grooves

Getting started

Mounting bracket installation (continued)

Desktop/tabletop bracket installation:

Your phone comes ready for table or desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow these steps:

Insert the lower portion tabs of the mounting bracket into the upper grooves

1. of the telephone base.

Snap the upper portion tabs of the bracket into place.

To remove the bracket, press both upper portion tabs rmly inward and pull

3. the bracket upward until it is released from the grooves.

Getting started

Basic operation

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Getting started

OPE R

DE F

JKL

QRS

X YZ

TUV

MNO

TONE

AB C

CHARGE

Handset layout

CHARGE light

• On when the handset is charging in the telephone base.

/VOL-/CID

• When the telephone is not in use, press to review the call log.

• Press and hold while the telephone is not in use to adjust ringer volume.

• During a call, press to decrease the listening volume. A double beep will sound at the lowest setting.

• Press to scroll down while in programming mode or reviewing the redial list.

/FLASH

• Press to make or answer a call.

• During a call, press to receive an incoming call when you receive a call waiting alert.

TONE

• Press to switch to tone dialing temporarily when using the pulse service (page 13).

CHAN/REMOVE

• Switch to a clearer channel while on a call.

• Press and hold to delete all records in the call log when telephone is not in use. When reviewing the call log or redial list,

•

press to delete the desired record.

PROG

• Press to enter programming mode while the telephone is not in use.

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/VOL+/

• Press to display the directory when the telephone is not in use.

• Press and hold adjust the ringer volume when the telephone is not in use.

• During a call, press to increase the listening volume. A double beep will sound when the highest setting is reached.

• Press to scroll up while in programming mode or reviewing the redial list.

SELECT

• Press to store a programming option or a directory entry.

OFF

• During a call, press to hang up.

• While the handset is ringing, press to silence the ringer.

•

Press and hold while the telephone is

not in use to erase the MISSED CALLS display.

• During programming, press to exit without making changes.

• Press repeatedly to display other dialing options when reviewing the call log (page 26).

REDIAL/PAUSE

• Press repeatedly to review the redial list.

• While dialing or entering numbers into the directory, press to insert a dialing pause.

Getting started

Telephone base layout

X/DELETE

Pre s s t o d e l ete m e s s a g e

• currently playing (page 38).

Press twice to delete all old

• me ssa ges w hen a nswer in g system is not in use (page 39).

/REPEAT

Press to repeat a mes sa ge

• or press tw ic e to play back previous messages (page 38).

IN USE light

Flashes when ther e is an

• incoming call.

On steady while on a call.

•

FIND HANDSET

Pr es s t o pa ge the ha nd set

• (page 14).

RECORD

Press to record a memo (page

•

39) or an announcement on the answering system (page 37).

CLOCK

Press to preview the date and time. Press again to set the

• clock (page 32).

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Message window

Shows the status and number

• of messages (page 41).

/SKIP

Pr ess to skip to t he ne xt

• message (page 38).

VOL+/ VOL-

Press to adjust the playback

• volume during playback (page 38).

/PLAY/STOP

Press to play or stop messages

• (page 38).

ANS ON/OFF

Press to turn the answering

• system on or off (page 32).

SET UP

Press to enter to the set up

• menu (pages 33-35).

ANNC

Press to enter announcement

• mode (pages 36-37).

Getting started

Basic operation

In the event of a

• power failure, the time may need to be reset.

Telephone settings

Date and time

If you subscribe to caller ID service, the date and time will be set automatically with the next incoming call. If you do not have caller ID service, you can set the date and time manually.

Press PROG when the handset is not in use.

1. Press or until DATE/TIME is displayed. Press SELECT.

When the month is ashing, press or until the screen displays the correct

3. month and then press SELECT.

When the date is ashing, press or until the screen displays the correct

4. date and then press SELECT.

When the hour is ashing, press or until the screen displays the correct

5. hour and then press SELECT.

When the minute is ashing, press or until the screen displays the correct

6. minute and then press SELECT.

When AM or PM is ashing, press or to choose between AM or PM and

7. then press SELECT. You will hear a conrmation tone.

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Telephone settings

Ringer

You can select from different ringers.

Press PROG when the handset is not in use.

Press or until the screen displays RINGER: and the current setting.

Press SELECT. The current setting ashes, and you will hear a sample of the ringer.

Press or to select RINGER: 1, 2, 3, or 4. You will hear a sample of each

4. ring tone.

Press SELECT to conrm your selection. You will hear a conrmation tone.

Ringer volume (handset)

You can change the ringer volume to a comfortable level or turn the ringer off.

Press PROG when the handset is not in use. Press or until the screen

1. displays RINGER VOL: and the current setting.

Press SELECT. The current setting ashes, and you will hear a sample of the

2. ringer volume.

Press or to select ringer volume from OFF, LOW or HI. You will hear a

3. sample of the selected volume level.

Press SELECT to conrm your selection. You will hear a conrmation tone.

-OR-

Press and hold or

when the handset is not in use. The current setting ashes and you will hear a sample

of the ringer volume. Press or to select ringer volume from OFF, LOW or HI. You will hear a

2. sample of the selected volume level.

Press SELECT to conrm your selection. You will hear a conrmation tone.

until the screen displays RINGER VOL: and the current setting

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If the ringer

• volume is set to

OFF, RINGER OFF and will be

displayed. Even if the ringer

• volume is set to OFF, the handset will still ring when you press FIND HANDSET.

The telephone

• base ringer volume is set separately. See page 34 for details.

Telephone settings

Basic operation

If, in the future,

• your phone service provider requires you to dial the area code when making a local call, or you want to cancel the home area code you have already programmed, reprogram your home area code to 000.

Press

•

CHAN/REMOVE

when in the home area code menu to delete the stored home area code. ___ will be displayed.

Telephone settings

Dial mode

If you have touch tone service, the telephone is ready for use as soon as the

battery is charged. If you have pulse (rotary) service, you will need to change the dial mode.

Press PROG when the handset is not in use.

Press or until the screen displays DIAL MODE: and the current setting.

Press SELECT. The current setting ashes.

Press or to select TONE or PULSE.

Press SELECT to conrm your selection. You will hear a conrmation tone.

Home area code

If you dial your local calls using only seven digits (area code not required), you can program your home area code, following the steps below. By programming your home area code, when you receive a call within your local area, the telephone number will automatically be stored without the area code in the call log.

Press PROG when the handset is not in use.

Press or until the screen displays HOME AREA CODE.

Press SELECT. The stored area code is displayed with the rst digit ashing.

3. Use the dial key pad to enter the desired home area code.

4. Press SELECT to conrm. You will hear a conrmation tone.

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Telephone settings

Language

Press PROG when the handset is not in use.

Press or until LANGUAGE is displayed.

Press SELECT. The current setting ashes.

Press or until the screen displays the desired language (English, Espanol

or Francais). Press SELECT to conrm your selection. You will hear a conrmation tone.

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Telephone settings

Basic operation

The call timer

• will be activated during a call to show call duration.

The handset will

• beep if it is moved out of range while on a call.

Telephone operation

Make calls

Press /FLASH and then use the dial pad keys to dial a number.

•

-OR-

Enter the phone number rst. You can press to backspace and press

CHAN/REMOVE to erase digits. Press /FLASH to dial.

Answer calls

Press any dial pad keys (except /VOL-/CID, /VOL+/ and OFF) to answer

• an incoming call.

End calls

Press OFF or put the handset back to the telephone base to end a call.

•

Volume

Press /VOL-/CID or /VOL+/ to adjust the listening volume during

• a conversation.

Channel

Press CHAN/REMOVE to switch to a clearer channel while on a call.

•

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Telephone operation

Call waiting

If you subscribe to call waiting service and you are on a call when a new call comes in, you will hear a beep. The caller ID information will be displayed if you subscribe to combined caller ID with call waiting service from your local telephone company.

Press /FLASH on the handset to put the current call on hold and answer

• the incoming call.

Press /FLASH at anytime to alternate between calls.

•

Temporary tone dialing

If you have pulse (rotary) service, you can change from pulse to touch tone dialing during a call by pressing TONE*. This is useful if you need to send touch tone signals to access telephone banking or long distance services.

Once you have initiated your call by dialing the phone number in pulse (rotary), press

TONE*. Now, all subsequent key presses will be sent as touch tone signals.

After you hang up, the phone will return to pulse (rotary) dialing for the next call.

Telephone operation

Basic operation

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Telephone operation

Redial

The telephone stores ve most recently dialed telephone numbers on the

• redial list. When the list is full, the oldest entry is deleted to make room for the new entry.

Press REDIAL/PAUSE, then press

• review the redial list. Press CHAN/REMOVE to delete the displayed number.

Press /FLASH, then press REDIAL/PAUSE to dial the last telephone

• number dialed.

-OR-

Press REDIAL/PAUSE, then press the desired entry displays, then press /FLASH to dial the number.

Find handset

Press FIND HANDSET on the telephone base to locate the handset when

• the telephone is not in use and the handset is not in the telephone base. The handset will ring and **PAGING** will be displayed on its screen.

Press FIND HANDSET again or put the handset back in the telephone base

• to stop the paging tone.

-OR-

Press OFF on the handset.

, or REDIAL/PAUSE

repeatedly to

repeatedly until

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Telephone operation