VMware Horizon Client 3.4 Instruction Manual

Using VMware Horizon Client for iOS

June 2015

Horizon Client

This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this document, see http://www.vmware.com/support/pubs.

EN-001481-03

Using VMware Horizon Client for iOS

You can find the most up-to-date technical documentation on the VMware Web site at:

http://www.vmware.com/support/

The VMware Web site also provides the latest product updates.

If you have comments about this documentation, submit your feedback to:

docfeedback@vmware.com

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3401 Hillview Ave. Palo Alto, CA 94304 www.vmware.com

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Using VMware Horizon Client for iOS 5

Setup and Installation 7

System Requirements 7

Preparing View Connection Server for Horizon Client 8

Smart Card Authentication Requirements 9

Configure Smart Card Authentication for Mobile Clients 9

Using Embedded RSA SecurID Software Tokens 10

Configure Advanced SSL Options 11

Supported Desktop Operating Systems 12

Install or Upgrade Horizon Client on an iOS Device 12

Configure AirWatch to Deliver Horizon Client to Mobile Devices 12

Horizon Client Data Collected by VMware 13

Using URIs to Configure Horizon Client 17

Syntax for Creating vmware-view URIs 17

Examples of vmware-view URIs 19

Managing Remote Desktop and Application Connections 21

Connect to a Remote Desktop or Application for the First Time 21

Certificate Checking Modes for Horizon Client 23

Manage Saved Servers 24

Select a Favorite Remote Desktop or Application 25

Disconnecting from a Remote Desktop or Application 26

Log Off From a Remote Desktop 26

Manage Desktop and Application Shortcuts 27

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Using a Microsoft Windows Desktop or Application on a Mobile Device 29

Feature Support Matrix for iOS 29

External Keyboards and Input Devices 31

Enable the Japanese 106/109 Keyboard Layout 32

Using Native Operating System Gestures with Touch Redirection 32

Using the Unity Touch Sidebar with a Remote Desktop 32

Using the Unity Touch Sidebar with a Remote Application 35

Horizon Client Tools 36

Gestures 38

Multitasking 39

Saving Documents in a Remote Application 39

Configure Horizon Client to Support Reversed Mouse Buttons 40

Screen Resolutions and Using External Displays 40

PCoIP Client-Side Image Cache 41

Using VMware Horizon Client for iOS

Suppress the Cellular Data Warning Message 41

Internationalization 41

Troubleshooting Horizon Client 43

Collecting and Sending Logging Information 43

Enable Horizon Client Log Collection 43

Manually Retrieve and Send Horizon Client Log Files 44

Disable Horizon Client Log Collection 44

Reset a Remote Desktop or Application 45

Uninstall Horizon Client 45

Horizon Client Stops Responding or the Remote Desktop Freezes 46

Problem Establishing a Connection When Using a Proxy 46

Index 47

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Using VMware Horizon Client for iOS

This guide, Using VMware Horizon Client for iOS, provides information about installing and using VMware Horizon® Client™ software on an iOS device to connect to a remote desktop or application in the datacenter.

The information in this document includes system requirements and instructions for installing Horizon Client. This document also provides tips for improving the user experience of navigating and using Windows desktop elements on an iOS device such as an iPad.

This information is intended for administrators who need to set up a View deployment that includes iOS client devices. The information is written for experienced system administrators who are familiar with virtual machine technology and datacenter operations.

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Using VMware Horizon Client for iOS

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Setup and Installation 1

Setting up a View deployment for iOS clients involves using certain View Connection Server configuration settings, meeting the system requirements for View servers and iOS clients, and installing the app for Horizon Client from the Apple App Store. VMware also recommends that you set up a View security server so that your iOS clients will not need a VPN connection.

This chapter includes the following topics:

“System Requirements,” on page 7

“Preparing View Connection Server for Horizon Client,” on page 8

“Smart Card Authentication Requirements,” on page 9

“Configure Smart Card Authentication for Mobile Clients,” on page 9

“Using Embedded RSA SecurID Software Tokens,” on page 10

“Configure Advanced SSL Options,” on page 11

“Supported Desktop Operating Systems,” on page 12

“Install or Upgrade Horizon Client on an iOS Device,” on page 12

“Configure AirWatch to Deliver Horizon Client to Mobile Devices,” on page 12

“Horizon Client Data Collected by VMware,” on page 13

System Requirements

You can install Horizon Client on all models of iPad and iPhone.

The iOS device on which you install Horizon Client, and the peripherals it uses, must meet certain system requirements.

iPad and iPhone Models

Operating systems

External keyboards

Smart cards

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iPhone 4, 4S, 5, 5S, 5C, 6, and 6 Plus

iPad 2, iPad (3rd generation), iPad (4th generation), iPad mini, iPad mini

3, iPad mini with Retina display, iPad Air, and iPad Air 2

Horizon Client 3.4 includes 64-bit processor support for iPhone 5S, 6, and 6 Plus, and iPad Air, iPad Air 2, iPad mini 2, and iPad mini 3.

iOS 6.0 and later, including iOS 8.x.

(Optional) iPad Keyboard Dock and Apple Wireless Keyboard (Bluetooth)

See “Smart Card Authentication Requirements,” on page 9.

Using VMware Horizon Client for iOS

View Connection Server, Security Server, and View Agent

Latest maintenance release of View 5.3.x and later releases.

VMware recommends that you use a security server so that your iOS clients will not require a VPN connection.

To use the Unity Touch feature with View 5.3.x desktops, the Remote Experience Agent must be installed on the desktops.

Remote applications are available on Horizon 6.0 with View and later servers.

Display protocol for

PCoIP

View

Preparing View Connection Server for Horizon Client

Administrators must perform specific tasks to enable end users to connect to remote desktops and applications.

Before end users can connect to View Connection Server or a security server and access a remote desktop or application, you must configure certain pool settings and security settings:

If you are using a security server, as VMware recommends, verify that you are using the latest

maintenance releases of View Connection Server 5.3.x and View Security Server 5.3.x or later releases. See the View Installation document.

If you plan to use a secure tunnel connection for client devices and if the secure connection is

configured with a DNS host name for View Connection Server or a security server, verify that the client device can resolve this DNS name.

To enable or disable the secure tunnel, in View Administrator, go to the Edit View Connection Server Settings dialog box and use the check box called Use secure tunnel connection to desktop.

Verify that a desktop or application pool has been created and that the user account that you plan to use

is entitled to access the pool. For View Connection Server 5.3.x, see the topics about creating desktop pools in the View Administration document. For View Connection Server 6.0 and later, see the topics about creating desktop and application pools in the Setting Up Desktop and Application Pools in View document.

To use two-factor authentication with Horizon Client, such as RSA SecurID or RADIUS authentication,

you must enable this feature on View Connection Server. For more information, see the topics about two-factor authentication in the View Administration document.

To allow end users to save their passwords with Horizon Client, so that users do not always need to

supply credentials when connecting to a remote desktop or application, configure the policy for this feature on View Connection Server.

Users can save their passwords if the policy is configured to allow it and if Horizon Client can fully verify the server certificate that View Connection Server presents. For instructions about configuring this policy, see the topic called "Allow Users to Save Credentials" in the chapter called "Setting Up User Authentication," in the View Administration document.

Verify that the desktop or application pool is set to use the PCoIP display protocol. For View

Connection Server 5.3.x, see the View Administration document. For View Connection Server 6.0 and later, see the Setting Up Desktop and Application Pools in View document.

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Smart Card Authentication Requirements

Client systems that use a smart card for user authentication must meet certain requirements.

Horizon Client for iOS supports using smart cards with remote desktops that have Windows 7, Windows Vista, Windows 8.1, Windows XP, or Windows Server 2008 R2 guest operating systems. For Microsoft RDS host-based desktops and applications, the Windows Server 2008 R2 and Windows Server 2012 R2 operating systems are supported. VMware recommends using an iOS 6.1.3 or later operating system. The baiMobile 301MP USB Smart Card Reader and the following smart cards were tested:

Oberthur ID One V5.2a DOD CAC card

Gemalto TOPDLGX4 DOD CAC card

ActivIdentity 64K V2C Java Card

Each client system that uses a smart card for user authentication must have the following software and hardware:

Horizon Client

A compatible smart card reader

Product-specific application drivers

Chapter 1 Setup and Installation

You must also install product-specific application drivers on the remote desktops or Microsoft RDS host.

Users that authenticate with smart cards must have a smart card, and each smart card must contain a user certificate.

In addition to meeting these requirements for Horizon Client systems, other View components must meet certain configuration requirements to support smart cards:

For information about configuring View servers to support smart card use, see the topic "Configure

Smart Card Authentication," in the View Administration document.

For information about tasks you might need to perform in Active Directory to implement smart card

authentication, see the topics about preparing Active Directory for smart card authentication, in the View Installation document.

Configure Smart Card Authentication for Mobile Clients

Configuration tasks include connecting and pairing the card reader with the mobile device and setting the smart card removal policy.

Prerequisites

Verify that you are using the correct version of the client, desktop agent, server, mobile device

operating system, smart card reader, and smart card. See “Smart Card Authentication Requirements,” on page 9.

If you have not already done so, perform the tasks described in "Prepare Active Directory for Smart

Card Authentication," in the View Installation document.

Configure View servers to support smart card use. See the topic "Configure Smart Card

Authentication," in the View Administration document.

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Using VMware Horizon Client for iOS

Procedure

1 Pair the mobile device with the smart card reader, according to the documentation provided by the

manufacturer of the reader.

If your iOS device has a 30-pin connector, you can plug the smart card reader into the connector. For iPad Air and iPhone 5S, which have Lightning interfaces, you must use a 30-pin adapter to plug the smart card reader into the device's 30-pin connector.

2 Configure the smart card removal policy.

Option Description

Set the policy on the server

Set the policy on the desktop

If you use View Administrator to set a policy, the choices are to disconnect users from View Connection Server when they remove their smart cards or to keep users connected to View Connection Server when they remove their smart cards and let them start new desktop or application sessions without reauthenticating.

a In View Administrator, select View Configuration > Servers.

b On the Connection Servers tab, select the View Connection Server

instance and click Edit.

c On the Authentication tab, select or deselect the Disconnect user

sessions on smart card removal check box to configure the smart card removal policy.

d Click OK to save your changes.

e Restart the View Connection Server service to make your changes take

effect.

If you select the Disconnect user sessions on smart card removal check box, Horizon Client returns to the Recent Connections screen ( Horizon Client 3.0) or Recent screen (Horizon Client 3.1 and later) when users remove their smart cards.

If you use the Group Policy Editor (gpedit.msc), you have the following possible settings: no action, lock workstation, force log off, or Disconnect if a Remote Desktop Services session.

After you open gpedit.msc in the desktop operating system, go to

Windows settings > Security settings > Local policies > Security options > Interactive logon: smart card removal behavior. Run the

gpupdate /force command after you change the configuration to force a group policy refresh.

Using Embedded RSA SecurID Software Tokens

If you create and distribute RSA SecurID software tokens to end users, they need enter only their PIN, rather than PIN and token code, to authenticate.

Setup Requirements

You can use Compressed Token Format (CTF) or dynamic seed provisioning, which is also called CT-KIP (Cryptographic Token Key Initialization Protocol), to set up an easy-to-use RSA authentication system. With this system, you generate a URL to send to end users. To install the token, end users paste this URL directly into Horizon Client on their client devices. The dialog box for pasting this URL appears when end users connect to View Connection Server with Horizon Client.

After the software token is installed, end users enter a PIN to authenticate. With external RSA tokens, end users must enter a PIN and the token code generated by a hardware or software authentication token.

The following URL prefixes are supported if end users will be copying and pasting the URL into Horizon Client when Horizon Client is connected to an RSA-enabled View Connection Server:

viewclient-securid://

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Chapter 1 Setup and Installation

com.rsa.securid.iphone://

com.rsa.securid://

For end users who will be installing the token by tapping the URL, only the prefix viewclient-securid:// is supported.

For information about using dynamic seed provisioning or file-based (CTF) provisioning, see the Web page

RSA SecurID Software Token for iPhone Devices at http://www.rsa.com/node.aspx?id=3652 or RSA SecurID Software Token for Android at http://www.rsa.com/node.aspx?id=3832.

Instructions to End Users

When you create a CTFString URL or CT-KIP URL to send to end users, you can generate a URL with or without a password or activation code. You send this URL to end users in an email that must include the following information:

Instructions for navigating to the Install Software Token dialog box.

Tell end users to tap External Token in the Horizon Client dialog box that prompts them for RSA SecurID credentials when they connect to View Connection Server.

CTFString URL or CT-KIP URL in plain text.

If the URL has formatting on it, end users will get an error message when they try to use it in Horizon Client.

Activation code, if the CT-KIP URL that you create does not already include the activation code.

End users must enter this activation code in a text field of the dialog box.

If the CT-KIP URL includes an activation code, tell end users that they need not enter anything in the

Password or Activation Code text box in the Install Software Token dialog box.

Configure Advanced SSL Options

You can select the security protocols that Horizon Client can use. You can also specify the cipher control string.

Prerequisites

Verify the security protocol that the View server can use. If you configure a security protocol for Horizon Client that is not enabled on the View server to which the client connects, an SSL error occurs and the connection fails. For information about configuring the security protocols that are accepted by View Connection Server instances, see the View Security document.

Horizon Client and View Connection Server support TLS v1.0 and TLS v1.1 by default. You should change the security protocols in Horizon Client only if your View administrator instructs you to do so, or if your View server does not support the current settings.

Procedure

1 In your iOS Settings app, tap VMware View (Horizon Client 3.0) or Horizon (Horizon Client 3.1 and

later).

2 Tap Advanced SSL Options.

3 Make sure that the Reset to Default Settings option is set to Off.

4 To enable or disable a security protocol, tap the On or Off toggle next to the security protocol name.

TLS v1.0 and TLS v1.1 are enabled by default.

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Using VMware Horizon Client for iOS

5 To change the cipher control string, replace the default string.

The default cipher control string (AES:!aNULL:@STRENGTH) includes cipher suites that use either 128bit or 256-bit AES encryption, except for anonymous DH algorithms, and sorts them by strength.

6 (Optional) If you need to revert to the default settings, tap to toggle the Reset to Default Settings

option to On.

Your changes take effect the next time you connect to View Connection Server.

Supported Desktop Operating Systems

Administrators create virtual machines with a guest operating system and install View Agent in the guest operating system. End users can log in to these virtual machines from a client device.

For a list of the supported Windows guest operating systems, see the "Supported Operating Systems for View Agent" topic in the View 5.x or 6.x installation documentation.

Install or Upgrade Horizon Client on an iOS Device

You can install Horizon Client from the VMware Downloads page or from the App Store.

Prerequisites

If you have not already set up the iOS device, do so. See the user guide from Apple.

Verify that you have the URL for a download page that contains the Horizon Client installer. This URL

might be the VMware Downloads page at http://www.vmware.com/go/viewclients, or it might be the URL for a View Connection Server instance.

Procedure

1 On your iOS device, Mac, or PC, browse to the URL for downloading the installer file, or search the

App Store for the Horizon Client app.

2 Download the app.

3 If you downloaded the app to a Mac or PC, connect your iOS device to the computer and follow the

onscreen instructions in iTunes.

4 To determine whether the installation succeeded, verify that the VMware View (Horizon Client 3.0) or

Horizon (Horizon Client 3.1 and later) app icon appears on the iOS device.

Configure AirWatch to Deliver Horizon Client to Mobile Devices

You can configure AirWatch to deliver Horizon Client to mobile device users. You can optionally specify a default list of View Connection Server instances. The View Connection Server instances that you specify appear as shortcuts in Horizon Client.

Prerequisites

Install and deploy AirWatch. See http://www.air-watch.com.

Become familiar with the AirWatch console. This procedure assumes you know how to use the

AirWatch console. For more information, see the AirWatch documentation or online help.

AirWatch integration is supported with Horizon Client 3.2 and later.

Procedure

1 Log in to the AirWatch console as an administrator.

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Chapter 1 Setup and Installation

2 Select Accounts > Users > List View, click Add User, and add user accounts for the users who will run

Horizon Client on their mobile devices.

3 Select Accounts > Users > User Groups, click Add, and create a user group for the user accounts that

you created.

4 Upload and add the Horizon Client application to AirWatch.

a Select Apps & Books > Applications > List View and click Add Application on the Public tab.

b Search for and select VMware Horizon Client for Apple iOS in the App Store.

c On the Info tab, type an application name and specify the supported mobile device models.

d On the Assignment tab, assign the Horizon Client application to the user group that you created.

e (Optional) To configure a default View Connection Server instance, on the Deployment tab, select

the Send Application Configuration check box, type servers in the Configuration Key text box, select String from the Value Type drop-down menu, and type an IP address or host name in the Configuration Value text box.

servers is case sensitive. To specify a list of View Connection Server instances, type multiple IP

addresses or host names, separated by commas, in the Configuration Value text box.

For example: 123.456.1.1, viewserver4.mydomain.com, 123.456.1.2

NOTE This feature is supported only for iOS 7 and later devices. You cannot push a default View Connection Server list to an iOS 6 device.

f Publish the Horizon Client application.

5 Install and set up the AirWatch MDM Agent on each iOS device.

You can download the AirWatch MDM Agent from iTunes.

6 Use the AirWatch console to install the Horizon Client application on the mobile devices.

You cannot install the Horizon Client application before the effective date on the Deployment tab.

AirWatch delivers Horizon Client to the mobile devices in the user group that you associated with the Horizon Client application.

When a user launches Horizon Client, Horizon Client communicates with the AirWatch MDM Agent on the device. If you configured a default list of View Connection Server instances, AirWatch pushes the server information to the AirWatch MDM Agent on the device and shortcuts for those servers appear in Horizon Client.

What to do next

You can use the AirWatch console to edit the Horizon Client application and push those changes to mobile devices. For example, you can add a default View Connection Server instance to the server list for the Horizon Client application.

Horizon Client Data Collected by VMware

If your company participates in the customer experience improvement program, VMware collects data from certain Horizon Client fields. Fields containing sensitive information are made anonymous.

VMware collects data on the clients to prioritize hardware and software compatibility. If your company's administrator has opted to participate in the customer experience improvement program, VMware collects anonymous data about your deployment in order to improve VMware's response to customer requirements. No data that identifies your organization is collected. Horizon Client information is sent first to View Connection Server and then on to VMware, along with data from View servers, desktop pools, and remote desktops.

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Using VMware Horizon Client for iOS

Although the information is encrypted while in transit to View Connection Server, the information on the client system is logged unencrypted in a user-specific directory. The logs do not contain any personally identifiable information.

The administrator who installs View Connection Server can select whether to participate in the VMware customer experience improvement program while running the View Connection Server installation wizard, or an administrator can set an option in View Administrator after the installation.

Table 1‑1. Data Collected from Horizon Clients for the Customer Experience Improvement Program

Description

Company that produced the Horizon Client application

Product name No VMware Horizon Client

Client product version No (The format is x.x.x-yyyyyy, where x.x.x is the client version

Client binary architecture No Examples include the following:

Client build name No Examples include the following:

Host operating system No Examples include the following:

Host operating system kernel No Examples include the following:

Host operating system architecture No Examples include the following:

Host system model No Examples include the following:

Is This Field Made Anonymous ? Example Value

No VMware

number and yyyyyy is the build number.)

i386

x86_64

arm

VMware-Horizon-Client-Win32-Windows

VMware-Horizon-Client-Linux

VMware-Horizon-Client-iOS

VMware-Horizon-Client-Mac

VMware-Horizon-Client-Android

VMware-Horizon-Client-WinStore

Windows 8.1

Windows 7, 64-bit Service Pack 1 (Build 7601 )

iPhone OS 5.1.1 (9B206)

Ubuntu 12.04.4 LTS

Mac OS X 10.8.5 (12F45)

Windows 6.1.7601 SP1

Darwin Kernel Version 11.0.0: Sun Apr 8 21:52:26 PDT

2012; root:xnu-1878.11.10~1/RELEASE_ARM_S5L8945X

Darwin 11.4.2

Linux 2.6.32-44-generic #98-Ubuntu SMP Mon Sep 24

17:27:10 UTC 2012

unknown (for Windows Store)

x86_64

i386

armv71

ARM

Dell Inc. OptiPlex 960

iPad3,3

MacBookPro8,2

Dell Inc. Precision WorkStation T3400 (A04 03/21/2008)

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Chapter 1 Setup and Installation

Table 1‑1. Data Collected from Horizon Clients for the Customer Experience Improvement Program (Continued)

Is This Field Made Anonymous

Description

Host system CPU No Examples include the following:

Number of cores in the host system's processor

MB of memory on the host system No Examples include the following:

Number of USB devices connected No 2 (USB device redirection is supported only for Linux,

Maximum concurrent USB device connections

USB device vendor ID No Examples include the following:

USB device product ID No Examples include the following:

USB device family No Examples include the following:

USB device usage count No (Number of times the device was shared)

? Example Value

Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GH

Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GH

unknown (for iPad)

For example: 4

4096

unknown (for Windows Store)

Windows, and Mac OS X clients.)

No 2

Kingston

NEC

Nokia

Wacom

DataTraveler

Gamepad

Storage Drive

Wireless Mouse

Security

Human Interface Device

Imaging

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Using URIs to Configure

Horizon Client 2

Using uniform resource identifiers (URIs), you can create a Web page or an email with links that end users click to launch Horizon Client, connect to View Connection Server, and launch a specific desktop or application with specific configuration options.

You can simplify the process of connecting to a remote desktop or application by creating Web or email links for end users. You create these links by constructing URIs that provide some or all of the following information, so that your end users do not need to supply it:

View Connection Server address

Port number for View Connection Server

Active Directory user name

RADIUS or RSA SecurID user name, if different from Active Directory user name

Domain name

Desktop or application display name

Actions including reset, log off, and start session

To construct a URI, you use the vmware-view URI scheme with Horizon Client specific path and query parts.

NOTE You can use URIs to launch Horizon Client only if the client software is already installed on end users' client computers.

This chapter includes the following topics:

“Syntax for Creating vmware-view URIs,” on page 17

“Examples of vmware-view URIs,” on page 19

Syntax for Creating vmware-view URIs

Syntax includes the vmware-view URI scheme, a path part to specify the desktop or application, and, optionally, a query to specify desktop or application actions or configuration options.

URI Specification

Use the following syntax to create URIs for launching Horizon Client:

vmware-view://[authority-part][/path-part][?query-part]

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Using VMware Horizon Client for iOS

The only required element is the URI scheme, vmware-view. For some versions of some client operating systems, the scheme name is case-sensitive. Therefore, use vmware-view.

IMPORTANT In all parts, non-ASCII characters must first be encoded according to UTF-8 [STD63], and then each octet of the corresponding UTF-8 sequence must be percent-encoded to be represented as URI characters.

For information about encoding for ASCII characters, see the URL encoding reference at

http://www.utf8-chartable.de/.

authority-part

path-part

query-part

Specifies the server address and, optionally, a user name, a non-default port number, or both. Note that underscores (_) are not supported in server names. Server names must conform to DNS syntax.

To specify a user name, use the following syntax:

user1@server-address

Note that you cannot specify a UPN address, which includes the domain. To specify the domain, you can use the domainName query part in the URI.

To specify a port number, use the following syntax:

server-address:port-number

Specifies the desktop or application. Use the desktop display name or application display name. This name is the one specified in View Administrator when the desktop or application pool was created. If the display name has a space in it, use the %20 encoding mechanism to represent the space.

Specifies the configuration options to use or the desktop or application actions to perform. Queries are not case-sensitive. To use multiple queries, use an ampersand (&) between the queries. If queries conflict with each other, the last query in the list is used. Use the following syntax:

query1=value1[&query2=value2...]

Supported Queries

This topic lists the queries that are supported for this type of Horizon Client. If you are creating URIs for multiple types of clients, such as desktop clients and mobile clients, see the Using VMware Horizon Client guide for each type of client system.

action

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Table 2‑1. Values That Can Be Used with the action Query

Value Description

browse

start-session

Displays a list of available desktops and applications hosted on the specified server. You are not required to specify a desktop or application when using this action.

If you use the browse action and specify a desktop or application, the desktop or application is highlighted in the list of available items.

Launches the specified desktop or application. If no action query is provided and the desktop or application name is provided, start-session is the default action.

Chapter 2 Using URIs to Configure Horizon Client

Table 2‑1. Values That Can Be Used with the action Query (Continued)

Value Description

reset

logoff

Shuts down and restarts the specified desktop or remote application. Unsaved data is lost. Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC. In Horizon Client 3.0, if you specify an application, the action will be ignored.

Logs the user out of the guest operating system in the remote desktop. If you specify an application, the action will be ignored or the end user will see the warning message "Invalid URI action."

domainName

The NETBIOS domain name associated with the user who is connecting to the remote desktop or application. For example, you would use mycompany rather than mycompany.com.

tokenUserName

Specifies the RSA or RADIUS user name. Use this query only if the RSA or RADIUS user name is different from the Active Directory user name. If you do not specify this query and RSA or RADIUS authentication is required, the Windows user name is used. The syntax is tokenUserName=name.

Examples of vmware-view URIs

You can create hypertext links or buttons with the vmware-view URI scheme and include these links in email or on a Web page. Your end users can click these links to, for example, launch a particular remote desktop with the startup options you specify.

URI Syntax Examples

Each URI example is followed by a description of what the end user sees after clicking the URI link.

vmware-view://view.mycompany.com/Primary%20Desktop?action=start-session

Horizon Client is launched and connects to the view.mycompany.com server. The login box prompts the user for a user name, domain name, and password. After a successful login, the client connects to the desktop whose display name is displayed as Primary Desktop, and the user is logged in to the guest operating system.

NOTE The default display protocol and window size are used. The default display protocol is PCoIP. The default window size is full screen.

vmware-view://view.mycompany.com:7555/Primary%20Desktop

This URI has the same effect as the previous example, except that it uses the nondefault port of 7555 for View Connection Server. (The default port is 443.) Because a desktop identifier is provided, the desktop is launched even though the start-session action is not included in the URI.

vmware-view://fred@view.mycompany.com/Finance%20Desktop?desktopProtocol=PCoIP

Horizon Client is launched and connects to the view.mycompany.com server. In the login box, the User name text box is populated with the name fred. The user must supply the domain name and password. After a successful login, the client connects to the desktop whose display name is displayed as Finance Desktop, and the user is logged in to the guest operating system. The connection uses the PCoIP

display protocol.

vmware-view://fred@view.mycompany.com/Finance%20Desktop?domainName=mycompany

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Using VMware Horizon Client for iOS

Horizon Client is launched and connects to the view.mycompany.com server. In the login box, the User name text box is populated with the name fred, and the Domain text box is populated with mycompany. The user must supply only a password. After a successful login, the client connects to the

desktop whose display name is displayed as Finance Desktop, and the user is logged in to the guest operating system.

vmware-view://view.mycompany.com/

Horizon Client is launched, and the user is taken to the login prompt for connecting to the

view.mycompany.com server.

vmware-view://view.mycompany.com/Primary%20Desktop?action=reset

Horizon Client is launched and connects to the view.mycompany.com server. The login box prompts the user for a user name, domain name, and password. After a successful login, Horizon Client displays a dialog box that prompts the user to confirm the reset operation for Primary Desktop. After the reset occurs, depending on the type of client, the user might see a message indicating whether the reset was successful.

NOTE This action is available only if the View administrator has enabled this feature for end users.

vmware-view://

If the client is already running, the Horizon Client app comes to the foreground. If the client is not already running, Horizon Client is launched and the user sees recent connections, servers, or the initial Horizon Client screen, depending on whether the user has ever used Horizon Client on the device and whether the client has previously connected to a server or a remote desktop or application.

HTML Code Examples

You can use URIs to make hypertext links and buttons to include in emails or on Web pages. The following examples show how to use the URI from the first URI example to code a hypertext link that says, Test Link, and a button that says, TestButton.

</body> </html>

20 VMware, Inc.

Managing Remote Desktop and

Application Connections 3

Use Horizon Client to connect to View Connection Server or a security server, edit the list of servers you connect to, log in to or off of remote desktops, and use remote applications. For troubleshooting purposes, you can also reset remote desktops and applications.

Depending on how the administrator configures policies for remote desktops, end users might be able to perform many operations on their desktops.

This chapter includes the following topics:

“Connect to a Remote Desktop or Application for the First Time,” on page 21

“Certificate Checking Modes for Horizon Client,” on page 23

“Manage Saved Servers,” on page 24

“Select a Favorite Remote Desktop or Application,” on page 25

“Disconnecting from a Remote Desktop or Application,” on page 26

“Log Off From a Remote Desktop,” on page 26

“Manage Desktop and Application Shortcuts,” on page 27

Connect to a Remote Desktop or Application for the First Time

To connect to a remote desktop or application, you must provide the name of a View server and supply credentials for your user account.

To use remote applications, you must connect to View Connection Server 6.0 or later.

NOTE Before you have end users access their remote desktops, test that you can log in to a remote desktop from a client device.

Prerequisites

Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA

SecurID user name and passcode, or RADIUS authentication user name and passcode.

Obtain the NETBIOS domain name for logging in. For example, you would use mycompany rather than

mycompany.com.

Perform the administrative tasks described in “Preparing View Connection Server for Horizon Client,”

on page 8.

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Using VMware Horizon Client for iOS

If you are outside the corporate network and are not using a security server to access the remote

desktop, verify that your client device is set up to use a VPN connection and turn that connection on.

IMPORTANT VMware recommends using a security server rather than a VPN.

If your company has an internal wireless network to provide routable access to remote desktops that your device can use, you do not have to set up a View security server or VPN connection.

Verify that you have the fully qualified domain name (FQDN) of the server that provides access to the

remote desktop or application. Note that underscores (_) are not supported in server names. You also need the port number if the port is not 443.

If you plan to use embedded RSA SecurID software, verify that you have the correct CT-KIP URL and

activation code. See “Using Embedded RSA SecurID Software Tokens,” on page 10.

Configure the certificate checking mode for the SSL certificate presented by View Connection Server.

See “Certificate Checking Modes for Horizon Client,” on page 23.

Procedure

1 Tap the VMware View (Horizon Client 3.0) or Horizon (Horizon Client 3.1 and later) app icon on the

Home screen.

2 Connect to a View server.

Option Action

Horizon Client 3.0

Horizon Client 3.1 and later

Tap Add Server, type the name of a View server, and tap Connect.

Type the name of a View server, type a description (optional), and tap Add Server.

Connections between Horizon Client and View servers always use SSL. The default port for SSL connections is 443. If the View server is not configured to use the default port, use the format shown in this example: view.company.com:1443.

3 If a smart card is required or optional, select the smart card certificate to use and enter your PIN.

If your smart card has only one certificate, that certificate is already selected. If there are many certificates, you can scroll through them if necessary.

4 If you are prompted for RSA SecurID credentials or RADIUS authentication credentials, either enter

your credentials or, if you plan to use an embedded RSA SecurID token, install an embedded token.

Option Action

Existing token

Install software token

If you use a hardware authentication token or software authentication token on a smart phone, enter your user name and passcode. The passcode might include both a PIN and the generated number on the token.

Click External Token. In the Install Software Token dialog box, paste the CT-KIP URL or CTFString URL that your administrator sent to you in email. If the URL contains an activation code, you do not need to enter anything in the Password or Activation Code text box.

5 If you are prompted a second time for RSA SecurID credentials or RADIUS authentication credentials,

enter the next generated number on the token.

Do not enter your PIN and do not enter the same generated number entered previously. If necessary, wait until a new number is generated.

If this step is required, it is required only when you mistype the first passcode or when configuration settings in the RSA server change.

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Chapter 3 Managing Remote Desktop and Application Connections

6 If prompted, supply Active Directory credentials.

a Type the user name and password of a user who is entitled to use at least one desktop or

application pool.

b Select a domain.

c Tap to toggle the Remember this Password option to On if your administrator has enabled this

feature and if the server certificate can be fully verified.

d Tap Login.

The desktop and application selector screen appears.

7 Tap a desktop or application to connect to it.

If you are using smart card authentication, you are not prompted to supply your PIN again, but the login process takes longer than if you use Active Directory authentication.

If you are connecting to a session-based remote desktop, which is hosted on a Microsoft RDS host, and if the desktop is already set to use the Microsoft RDP display protocol, you will not be able to connect immediately. You will be prompted to have the system log you off of the remote operating system so that a connection can be made with the PCoIP display protocol from VMware.

After you connect to a desktop or application for the first time, a shortcut for the desktop or application is saved to the Recent Connections screen (Horizon Client 3.0) or Recent screen (Horizon Client 3.1 and later). The next time you want to connect to the remote desktop or application, you can tap the shortcut instead of typing the server's name.

Certificate Checking Modes for Horizon Client

Administrators and sometimes end users can configure whether client connections are rejected if any or some server certificate checks fail.

Certificate checking occurs for SSL connections between View Connection Server and Horizon Client. Certificate verification includes the following checks:

Is the certificate intended for a purpose other than verifying the identity of the sender and encrypting

server communications? That is, is it the correct type of certificate?

Has the certificate expired, or is it valid only in the future? That is, is the certificate valid according to

the computer clock?

Does the common name on the certificate match the host name of the server that sends it? A mismatch

can occur if a load balancer redirects Horizon Client to a server that has a certificate that does not match the host name entered in Horizon Client. Another reason a mismatch can occur is if you enter an IP address rather than a host name in the client.

Is the certificate signed by an unknown or untrusted certificate authority (CA)? Self-signed certificates

are one type of untrusted CA.

To pass this check, the certificate's chain of trust must be rooted in the device's local certificate store.

IMPORTANT For instructions about distributing a self-signed root certificate that users can install on their iOS devices, see the instructions on the Apple Web site. For example, for iPads, see

http://www.apple.com/ipad/business/docs/iPad_Certificates.pdf.

To set the certificate checking mode in your iOS Settings app, tap VMware View (Horizon Client 3.0) or

Horizon (Horizon Client 3.1 and later) and tap Certificate checking mode. You have three choices:

Never connect to untrusted servers. If any of the certificate checks fails, the client cannot connect to the

server. An error message lists the checks that failed.

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Using VMware Horizon Client for iOS

Warn before connecting to untrusted servers. If a certificate check fails because the server uses a self-

signed certificate, you can click Continue to ignore the warning. For self-signed certificates, the certificate name is not required to match the View Connection Server name you entered in Horizon Client.

Do not verify server identity certificates. This setting means that View does not perform any certificate

checking.

If the certificate checking mode is set to Warn, you can still connect to a View Connection Server instance that uses a self-signed certificate.

If an administrator later installs a security certificate from a trusted certificate authority, so that all certificate checks pass when you connect, this trusted connection is remembered for that specific server. In the future, if that server ever presents a self-signed certificate again, the connection fails. After a particular server presents a fully verifiable certificate, it must always do so.

Manage Saved Servers

When you connect to a View server, Horizon Client saves the server to the Recent Connections screen (Horizon Client 3.0) or Servers screen (Horizon Client 3.1 and later). You can edit and remove saved servers.

Horizon Client saves the server, even if you mistype the name or type the wrong IP address. You can delete or change this information.

IMPORTANT In Horizon Client 3.0, you tap the arrow (>) next to a server name to connect to the server. In Horizon Client 3.1 and later, you tap a server name to connect to the server.

Procedure

1 Display the saved servers.

Option Action

Horizon Client 3.0

Horizon Client 3.1 and later

On the Recent Connections screen, tap the cloud icon in the upper-left corner of the screen.

Tap Servers (cloud icon) at the bottom of the screen.

2 To manage saved servers in Horizon Client 3.0, tap Edit in the upper-right corner, make the desired

changes, and tap Done.

Option Action

Change the name of a server

Remove a server from the list

Change the order of the servers in the list

Tap the server name.

A cursor appears in the text so that you can edit it.

Tap the red minus sign icon next to the server name or address and tap Delete.

You can also select Remove password if you previously saved your password.

The desktop and application shortcuts associated with the server are also deleted.

Tap and hold the icon to the right side of the server name and, when the row moves, drag the name to the desired location in the list.

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Chapter 3 Managing Remote Desktop and Application Connections

3 To manage saved servers in Horizon Client 3.1 and later, touch and hold the server icon until the

context menu appears.

Option Action

Change the user name, domain, server name, or description

Remove a server

Forget a saved password

a Tap Edit Server in the context menu.

b Make your changes on the Edit Server screen.

c Tap Update to save your changes.

Tap Delete Server in the context menu.

The desktop and application shortcuts associated with the server are also deleted.

Tap Forget Password in the context menu. This option is available only if you previously saved your password.

Select a Favorite Remote Desktop or Application

You can select remote desktops and applications as favorites. Favorites are identified by a star. The star helps you quickly find your favorite desktops and applications. Your favorite selections are saved, even after you log off from the server.

Prerequisites

Obtain the credentials you need to connect to the server, such as a user name and password or RSA SecurID and passcode.

Procedure

1 Connect to the View server.

Option Description

Horizon Client 3.0

Horizon Client 3.1 and later

On the Recent Connections screen, tap the Cloud icon in the upper-left corner and tap the server name.

Tap Servers (cloud icon) at the bottom of the screen and tap the server icon.

2 If prompted, supply your RSA user name and passcode, your Active Directory user name and

password, or both.

3 Perform these steps to select or deselect a desktop or application as a favorite.

Option Action

Select a favorite

Deselect a favorite

Horizon Client 3.0: Touch and hold the desktop or application name until the context menu appears and tap Mark as Favorite. A star appears in the upper right corner of the desktop or application name.

Horizon Client 3.1 and later: Touch and hold the desktop or application name until the context menu appears and tap Mark as Favorite. A star appears in the upper right corner of the name and the name appears on the Favorites page.

Horizon Client 3.0: Touch and hold the desktop or application name until the context menu appears and tap Unmark Favorite. A star no longer appears in the upper right corner of the name.

Horizon Client 3.1 and later: Touch and hold the desktop or application name until the context menu appears and tap Unmark Favorite. A star no longer appears in the upper right corner of the name and the name disappears from the Favorites page.

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Using VMware Horizon Client for iOS

4 (Optional) In Horizon Client 3.1 and later, tap Favorites (star icon) at the bottom of the desktop and

application selection window to display only favorite desktops or applications.

You can tap All (cloud icon) at the bottom of the desktop and application selection window to display all the available desktops and applications.

Disconnecting from a Remote Desktop or Application

You can disconnect from a remote desktop without logging off, so that applications remain open on the remote desktop. You can also disconnect from a remote application so that the remote application remains open.

When you are logged in to the remote desktop or application, you can disconnect by tapping the Horizon Client Tools icon and tapping the Disconnect icon. For pictures of the icons, see “Horizon Client

Tools,” on page 36.

NOTE A View administrator can configure your desktop to automatically log off when disconnected. In that case, any open programs in your desktop are stopped.

Log Off From a Remote Desktop

You can log off from a remote desktop operating system, even if you do not have a desktop open in Horizon Client.

If you are currently connected to and logged in to a remote desktop, you can use the Windows Start menu to log off. After Windows logs you off, the desktop is disconnected.

NOTE Any unsaved files that are open on the remote desktop are closed during the logoff operation.

Prerequisites

Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA

SecurID user name and passcode, or RADIUS authentication user name and passcode.

If you have not logged in at least once, become familiar with the procedure “Connect to a Remote

Desktop or Application for the First Time,” on page 21.

Procedure

1 Connect to the View server.

Option Description

Horizon Client 3.0

Horizon Client 3.1 and later

On the Recent Connections screen, tap the Cloud icon in the upper-left corner and tap the arrow (>) next to the server name.

Tap Servers (cloud icon) at the bottom of the screen and tap the server icon.

2 If prompted, supply your RSA user name and passcode, your Active Directory user name and

password, or both.

3 Touch and hold the desktop name until the context menu appears.

4 Tap Log Off in the context menu.

What to do next

Tap the Logout button in the upper-left corner of the screen to disconnect from the server.

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Chapter 3 Managing Remote Desktop and Application Connections

Manage Desktop and Application Shortcuts

After you connect to a remote desktop or application, Horizon Client saves a shortcut for the recently used desktop or application. You can rearrange and remove these shortcuts.

Desktop and application shortcuts can appear on multiple pages and you can swipe across pages to see more shortcuts. Horizon Client creates new pages, as needed, to accommodate all of your shortcuts.

Procedure

Perform these steps to remove a desktop or application shortcut from the Recent Connections screen

(Horizon Client 3.0) or Recent screen (Horizon Client 3.1 and later).

a Touch and hold the shortcut.

b Tap the X button.

To move a desktop or application shortcut, touch and hold the shortcut, drag it to the new location, and

tap Done.

You cannot drag a shortcut to another page unless that page already exists.

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Using VMware Horizon Client for iOS

28 VMware, Inc.

Using a Microsoft Windows Desktop

or Application on a Mobile Device 4

On mobile devices, Horizon Client includes additional features to aid in navigation.

This chapter includes the following topics:

“Feature Support Matrix for iOS,” on page 29

“External Keyboards and Input Devices,” on page 31

“Enable the Japanese 106/109 Keyboard Layout,” on page 32

“Using Native Operating System Gestures with Touch Redirection,” on page 32

“Using the Unity Touch Sidebar with a Remote Desktop,” on page 32

“Using the Unity Touch Sidebar with a Remote Application,” on page 35

“Horizon Client Tools,” on page 36

“Gestures,” on page 38

“Multitasking,” on page 39

“Saving Documents in a Remote Application,” on page 39

“Configure Horizon Client to Support Reversed Mouse Buttons,” on page 40

“Screen Resolutions and Using External Displays,” on page 40

“PCoIP Client-Side Image Cache,” on page 41

“Suppress the Cellular Data Warning Message,” on page 41

“Internationalization,” on page 41

Feature Support Matrix for iOS

Some features are supported on one type of Horizon Client but not on another.

Table 4‑1. Features Supported on Windows Desktops for iOS Horizon Clients

Windows 8.x

Feature

RSA SecurID or RADIUS X X X X X

Single sign-on X X X X X

RDP display protocol

PCoIP display protocol X X X X X

USB access

Desktop

Windows 7 Desktop

Windows Vista Desktop

Windows XP Desktop

Windows Server 2008 R2 Desktop

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Using VMware Horizon Client for iOS

Table 4‑1. Features Supported on Windows Desktops for iOS Horizon Clients (Continued)

Windows

Windows 8.x

Feature

Real-Time Audio-Video (RTAV)

Wyse MMR

Windows 7 MMR

Virtual printing

Location-based printing X X X X X

Smart cards X X X X X

Multiple monitors

Desktop

Windows 7 Desktop

Vista Desktop

For descriptions of these features, see the View Planning document.

Feature Support for Session-Based Desktops on RDS Hosts

RDS hosts are server computers that have Windows Remote Desktop Services and View Agent installed. Multiple users can have desktop sessions on an RDS host simultaneously. An RDS host can be either a physical machine or a virtual machine.

Windows XP Desktop

Windows Server 2008 R2 Desktop

NOTE The following table contains rows only for the features that are supported.

Table 4‑2. Features Supported for RDS Hosts with View Agent 6.0.x or Later Installed

Windows Server 2008 R2 RDS Host on a Physical

Feature

RSA SecurID or RADIUS

Smart card View Agent 6.1 and

Single sign-on X X X X

RDP display protocol (for desktop clients only)

PCoIP display protocol

Blast protocol (for HTML Access)

Virtual printing (for desktop clients)

Location-based printing

Multiple monitors (for desktop clients)

Unity Touch (for mobile clients)

Machine

X X X X

later

X X X X

Windows Server 2008 R2 RDS Host on a Virtual Machine

View Agent 6.1 and later

View Agent 6.0.2 and later

View Agent 6.0.1 and later

Windows Server 2012 RDS Host on a Physical Machine

View Agent 6.1 and later

Windows Server 2012 RDS Host on a Virtual Machine

View Agent 6.1 and later

View Agent 6.0.2 and later

View Agent 6.0.1 and later

NOTE The smart card feature also requires Horizon Client 3.4 or later.

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Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device

For information about which editions of each guest operating system are supported, or which service packs, see the "Supported Operating Systems for View Agent" topic in the View 5.x or 6.x installation documentation.

Limitations for Specific Features

Specific features that are supported on Windows desktops for Horizon Client for iOS have certain restrictions.

Table 4‑3. Requirements for Specific Features

Feature Requirements

Left Handed Mode This feature is iOS specific. If your remote desktop is

configured so that the primary and secondary mouse buttons are switched, use the Left Handed Mode feature. See “Configure Horizon Client to Support Reversed Mouse

Buttons,” on page 40.

Location-based printing for Windows Server 2008 R2 desktops, RDS desktops (on virtual machine RDS hosts), and remote applications

Smart cards for RDS desktops Horizon Client 3.4 and later and View Agent 6.1 and later.

Horizon Client 3.1 and later and Horizon 6.0.1 with View and later servers.

NOTE You can also use Horizon Client to securely access remote Windows-based applications, in addition to remote desktops. Selecting an application in Horizon Client opens a window for that application on the local client device, and the application looks and behaves as if it were locally installed.

You can use remote applications only if you are connected to View Connection Server 6.0 or later. For information about which operating systems are supported for the RDS (Remote Desktop Sessions) host, which provides remote applications and session-based desktops, see "Supported Operating Systems for View Agent" topic in the View 5.x or 6.x installation documentation.

External Keyboards and Input Devices

Horizon Client supports iPad Keyboard Dock and Apple Wireless Keyboard (Bluetooth).

The iPad Keyboard Dock external keyboard is automatically detected by Horizon Client. To use the Apple Wireless Keyboard (Bluetooth) with a remote desktop, you must first pair the device with the iOS device.

After you pair the keyboard with the iPad, make sure that you do not have the onscreen keyboard in split keyboard mode when you attempt to make the iPad detect the Bluetooth keyboard. To make the client device detect the wireless keyboard, either tap the screen with three fingers at the same time or tap the Keyboard button in the Horizon Client interface tools.

Also with the Apple Wireless Keyboard (Bluetooth), after the external keyboard is detected, you cannot use the Horizon Client interface tools or three-finger tap to display the onscreen keyboard. You must first deactivate the external keyboard by pressing its Eject key.

The Apple Wireless Keyboard does not input the Japanese full-width tilde correctly in remote desktops.

International Keyboards

You can input characters for English, Japanese, French, German, Simplified Chinese, Traditional Chinese, and Korean.

VMware recommends that you use an English keyboard on your iOS device with a remote desktop that uses a Korean or Japanese input method editor (IME). If you use a Korean or Japanese keyboard on your iOS device and you connect to a remote desktop that uses a Korean or Japanese IME, the remote desktop Windows IME English/Korean or English/Japanese mode is not synchronized with the iOS keyboard locale.

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Using VMware Horizon Client for iOS

Enable the Japanese 106/109 Keyboard Layout

If you are connected to a Windows XP desktop, you can configure Horizon Client to use the Japanese 106/109 keyboard layout.

Prerequisites

Use Horizon Client to connect to a Windows XP desktop that has the Japanese keyboard layout enabled.

Procedure

1 Use the Horizon Client user interface tools to display the Options list.

2 Tap to toggle the Japanese 106/109 Keyboard option to On.

This setting is disabled if the keyboard layout on the Windows XP desktop is not set to Japanese. This setting is hidden if the desktop is not running Windows XP.

3 Tap Done.

Using Native Operating System Gestures with Touch Redirection

With Horizon Client 3.2 and later, you can use native operating system gestures from your touch-based mobile device when you are connected to a Windows 8 or Windows Server 2012 remote desktop or a remote application hosted on Windows Server 2012. For example, you can touch, hold, and release an item on a Windows 8 desktop to display the item's context menu.

When touch redirection is enabled, you can use only native operating system touch gestures. Horizon Client local gestures, such as double-click and pinch, no longer work. You must drag the Unity Touch tab button to display the Unity Touch sidebar.

Touch redirection is enabled by default when you connect to a Windows 8 or Windows Server 2012 remote desktop or remote application hosted on Windows Server 2012.

To disable touch redirection for a remote desktop, use the Horizon Client interface tools to display the Options dialog box and tap to toggle the Touch Redirection option to Off.

Using the Unity Touch Sidebar with a Remote Desktop

You can quickly navigate to a remote desktop application or file from a Unity Touch sidebar. From this sidebar, you can open files and applications, switch between running applications, and minimize, maximize, restore, or close windows and applications in a remote desktop.

If the Unity Touch feature is enabled, the sidebar appears on the left side of the screen when you first access a remote desktop.

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Figure 4‑1. Unity Touch Sidebar

Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device

If you access a desktop that has Unity Touch enabled but the sidebar is not displayed, you can see a tab on the left side of the screen. Besides swiping this tab to the right to open the sidebar, you can slide the tab up or down.

From this sidebar, you can perform many actions on a file or application.

Table 4‑4. Unity Touch Sidebar Actions for a Remote Desktop

Action Procedure

Show the sidebar Swipe the tab to the right. When the sidebar is open, you cannot perform actions on

the desktop screen or the Horizon Client Tools radial menu.

Hide the sidebar Swipe the tab to the left to close the sidebar. When the sidebar is open, you cannot

perform actions on the desktop screen or the Horizon Client Tools radial menu.

In Horizon Client 3.1 and later, you can also touch the desktop screen, including the Horizon Client Tools radial menu, to hide the sidebar.

Navigate to an application Tap All Programs and navigate to the application just as you would from the

Windows Start menu.

Navigate to a file

Tap My Files to access the User folder, and navigate to the file. My Files includes folders such as My Pictures, My Documents, and Downloads.

My Files includes the folders in the user profile (%USERPROFILE% directory). If you relocate the system folder in the %USERPROFILE% directory, the My Files menu can also display content from the relocated folder, whether it is a local relocated folder or a network share folder.

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Table 4‑4. Unity Touch Sidebar Actions for a Remote Desktop (Continued)

Action Procedure

Search for an application or file

Open an application or file Tap the name of the file or application in the sidebar. The application starts and the

Switch between running applications or open windows

Minimize a running application or window

Maximize a running application or window

Close a running application or window

Restore a running application or window to its previous size and position

Create a list of favorite applications or files

Remove an application or file from the favorites list

Reorder an application or file in the favorites list

Tap in the Search box and type the name of the application or file.

To use voice dictation, tap the microphone on the keyboard.

To launch an application or file, tap the name of the application or file in the search

results.

To return to the home view of the sidebar, tap the X to close the Search box.

sidebar closes.

Tap the application name under Running Applications. If more than one file is open for one application, tap the chevron (>) next to the application to expand the list.

1 Touch the application name under Running Applications and swipe from right to

left.

2 Tap the More button that appears.

3 Tap Minimize.

1 Touch the application name under Running Applications and swipe from right to

left.

2 Tap the More button that appears.

3 Tap Maximize.

Touch the application name under Running Applications and swipe from right to left. Tap the Close button that appears.

1 Touch the application name under Running Applications and swipe from right to

left.

2 Tap the More button that appears.

3 Tap Restore.

1 Search for the application or file, or tap Manage under the Favorite Applications

or Favorite Documents list.

If the Manage bar is not visible, tap the chevron (>) next to Favorite Applications or Favorite Files.

2 Tap the check box next to the names of your favorites in the search results or in the

list of available applications or files.

The favorite that you add last appears at the top of your favorites list.

Your favorites are remembered across all of your mobile devices so that, for example, you have the same list whether using your smart phone or your tablet.

1 Search for the application or file, or tap Manage under the Favorite Applications

or Favorite Dcuments list.

If the Manage bar is not visible, tap the chevron (>) next to Favorite Applications or Favorite Documents.

2 Tap to remove the check mark next to the name of the application or file in the

favorites list.

1 Tap Manage under the Favorite Applications or Favorite Documents list.

If the Manage bar is not visible, tap the chevron (>) next to Favorite Applications or Favorite Documents.

2 In the favorites list, touch and hold the handle on the left side of the application or

file name and drag the favorite up or down the list.

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Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device

NOTE To use the Unity Touch feature with View 5.3.x desktops, the Remote Experience Agent must be installed on the desktops. If you have the Remote Experience Agent installed but want to turn off this feature, you can set a registry value on the remote desktop.

If users have a floating desktop, users’ favorite applications and files can be saved only if Windows roaming user profiles are configured for the desktop. Administrators can create a default Favorite Applications list that end users see the first time the sidebar appears.

For View Connection Server 5.3.x servers, see the View Feature Pack Installation and Administration document. For View Connection Server 6.0 and later servers, see the Setting Up Desktop and Application Pools in View document.

Using the Unity Touch Sidebar with a Remote Application

You can quickly navigate to a remote application from a Unity Touch sidebar. From this sidebar, you can launch applications, switch between running applications, and minimize, maximize, restore, or close remote applications. You can also switch to a remote desktop.

When you access a remote application, the Unity Touch sidebar appears on the left side of the screen. If the Unity Touch sidebar is closed, a tab appears on the left side of the screen. You can swipe this tab to the right to reopen the sidebar. You can also slide the tab up or down.

NOTE You can use remote applications only if you are connected to View Connection Server 6.0 or later.

Figure 4‑2. Unity Touch Sidebar for a Remote Application

From the Unity Touch sidebar, you can perform many actions on a remote application.

Table 4‑5. Unity Touch Sidebar Actions for a Remote Application

Action Procedure

Show the sidebar Swipe the tab to the right to open the sidebar. When the sidebar is open, you cannot

perform actions on the application screen.

Hide the sidebar Swipe the tab to the left to close the sidebar. When the sidebar is open, you cannot

perform actions on the application screen.

In Horizon Client 3.1 and later, you can also touch the application screen, including the Horizon Client Tools radial menu, to hide the sidebar.

Switch between running applications

Tap the application under Current Connection.

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Using VMware Horizon Client for iOS

Table 4‑5. Unity Touch Sidebar Actions for a Remote Application (Continued)

Action Procedure

Open an application Tap the name of the application under Available Applications in the sidebar. The

Close a running application 1 Touch the application name under Current Connection and swipe from right to

Minimize a running application 1 Touch the application name under Current Connection and swipe from right to

Maximize a running application 1 Touch the application name under Current Connection and swipe from right to

Restore a running application 1 Touch the application name under Current Connection and swipe from right to

Switch to a remote desktop Tap the desktop name under Desktops.

application starts and the sidebar closes.

left.

2 Tap the Close button that appears.

left.

2 Tap the More button that appears.

3 Tap Minimize.

left.

2 Tap the More button that appears.

3 Tap Maximize.

left.

2 Tap the More button that appears.

3 Tap Restore.

Horizon Client Tools

These tools include buttons for displaying the onscreen keyboard, virtual touchpad, configuration settings, and a virtual keypad for arrow keys and function keys.

A radial menu appears in the middle of the screen when you connect to a remote desktop or application. Tap to expand the menu and display icons for each tool, which you can tap to select. Tap outside the icons to collapse the icons back into the sphere.

The radial menu includes several tools.

Table 4‑6. Radial Menu Icons

Icon Description

Horizon Client Tools (radial menu)

Disconnect

Onscreen keyboard (toggles to show or hide)

Settings

Navigation keys

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Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device

Table 4‑6. Radial Menu Icons (Continued)

Icon Description

Virtual touchpad

Gesture help

Onscreen Keyboard

The onscreen keyboard in a remote desktop has more keys than the standard onscreen keyboard. For example, Control keys and function keys are available. To display the onscreen keyboard, tap the screen with three fingers at the same time or tap the Keyboard button.

IMPORTANT You can also use the feature that displays the onscreen keyboard whenever you tap a text field, such as in a note or new contact. If you then tap in an area that is not a text field, the keyboard is dismissed.

IMPORTANT To use the three-finger tap, make sure the iOS accessibility feature for zooming is turned off. When the zoom accessibility feature is turned on, you zoom by double-tapping with three fingers, and tapping once with three fingers does nothing.

Even if you use an external keyboard, a one-row onscreen keyboard might still appear, which contains function keys, and the Ctrl, Alt, Win, and arrow keys. Some external keyboards do not have all these keys.

Sending a String of Characters

From the onscreen keyboard, tap the pen icon on the left side of the Ctrl key to display the local input buffer. Text that you type into this text box is not sent to an application until you tap Send. For example, if you open an application such as Notepad and tap the pen icon, the text that you type does not appear in the Notepad application until you tap Send.

Use this feature if you have a poor network connection. That is, use this feature if, when you type a character, the character does not immediately appear in the application. With this feature, you can quickly type up to 1,000 characters and then either tap Send or tap Return to have all 1,000 characters appear at once in the application.

Navigation Keys

Tap the Ctrl/Page icon in the Horizon Client interface tools or onscreen keyboard to display the navigation keys. These keys include Page Up, Page Down, arrow keys, function keys, and other keys that you often use in Windows environments, such as Alt, Del, Shift, Ctrl, Win, and Esc. You can press and hold arrow keys for continuous key strokes. For a picture of the Ctrl/Page icon, see the table at the beginning of this topic.

Use the Shift key on this keypad when you need to use key combinations that include the Shift key, such as Ctrl+Shift. To tap a combination of these keys, such as Ctrl+Alt+Del, first tap the onscreen Ctrl key. After the Ctrl key turns blue, tap the onscreen Alt key. After the Alt key turns blue, tap the Del key.

Onscreen Touchpad and Full Screen Touchpad

The virtual touchpad can be either regular-size, to resemble a touchpad on a laptop computer, or full screen, so that the entire device screen is a touchpad.

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By default, when you tap the touchpad icon, you can touch anywhere on the screen to move the mouse pointer. The screen becomes a full screen touchpad. To change the default, so that the virtual touchpad resembles the touchpad on a laptop, including right- and left-click buttons, use the Horizon Client interface tools to display the general settings or options and turn the Full screen touchpad control off.

Moving your finger around the touchpad creates a mouse pointer that moves around the remote

desktop.

You can use the regular-size and full screen virtual touchpad for single-clicking and double-clicking.

The regular touchpad also contains left-click and right-click buttons.

To simulate holding down the left-click button while dragging, double-tap with one finger and then

drag.

To enable this feature, use the Horizon Client tools to display the Options dialog box, and click to toggle the Touchpad Tap & Drag option to On.

You can tap with two fingers and then drag to scroll vertically.

You can drag the regular-size virtual touchpad to the side of the device so that you can use your thumb to operate the touchpad while you are holding the device.

To adjust how quickly the pointer moves when you use the touchpad, tap the Horizon Client Tools icon and tap the settings icon to display the Options dialog box, and drag the slider in the Touchpad Sensitivity option. For pictures of the icons, see the table at the beginning of this topic.

Gestures

VMware has created user interaction aids to help you navigate conventional Windows user interface elements on a non-Windows device.

Clicking

As in other applications, you tap to click a user interface element.

In a remote desktop, if you tap and hold for a second, a magnifying glass appears, along with a mouse pointer, for precise placement. This feature is especially helpful when you want to resize a window.

NOTE If your remote desktop is configured for a left-handed user, see “Configure Horizon Client to

Support Reversed Mouse Buttons,” on page 40.

Right-Clicking

The following options are available for right-clicking:

Use the Horizon Client interface tools to display the regular virtual touchpad and use the touchpad's

right-click button.

Tap with two fingers at nearly the same time. The right-click occurs where the first finger tapped.

Scrolling and Scrollbars

The following options are available for vertical scrolling.

On the screen, tap with one or two fingers and then drag to scroll. The text under your fingers moves in

the same direction as your fingers.

IMPORTANT Scrolling with one finger has the following limitations: It does not work if you have zoomed in, or when the onscreen keyboard is displayed, or when you are using the full screen touchpad.

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Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device

Use the Horizon Client interface tools to display the touchpad, tap the touchpad with two fingers, and

then drag to scroll.

Use the onscreen touchpad to move the mouse pointer and click scroll bars.

Zooming In and Out

As in other applications, pinch your fingers together or apart to zoom.

Window Resizing

If you use the full screen touchpad to resize a window, touch and hold one finger at the corner or side of the window and drag to resize, or double-tap with one finger and then drag.

If you use the regular-size virtual touchpad, to simulate holding down the left-click button while dragging the corner or side of a window, double-tap with one finger and then drag.

If you are not using either type of virtual touchpad, tap and hold until the magnifying glass appears at the corner or side of the window. Move your finger around until the resizing arrows appear. Lift your finger off the screen. The magnifying glass is replaced by a resizing circle. Tap this resizing circle and drag it to resize the window.

Sound, Music, and Video

If sound is turned on for your device, you can play audio in a remote desktop.

Multitasking

You can switch between Horizon Client and other apps without losing a remote desktop or application connection.

In a WiFi network, by default Horizon Client runs in the background for up to three minutes on iOS 7.0 and later devices. In a 3G network, Horizon Client suspends data transmission when you switch to another app. Data transmission resumes when you switch back to Horizon Client.

You can copy and paste plain text between an iOS app and a remote desktop or between two remote desktops. Formatting information is not copied.

Text that you copy to the clipboard is automatically copied to your remote desktop's clipboard when

you log in to the remote desktop.

If you are logged in to a remote desktop, text that you copy to the remote desktop's clipboard is copied

to your iOS device's clipboard when you press the Home button or switch to the background.

By default, you can copy and paste plain text between an iOS device application and a remote application. The clipboard can accommodate 1MB of data for copy and paste operations. To enable users to copy plain text between a remote application and an iOS device application, you must modify the PCoIP session group policy setting called Configure clipboard redirection on the RDS host that hosts the remote application pool. For information about configuring this group policy setting, see the Setting Up Desktop and Application Pools in View document.

Saving Documents in a Remote Application

With certain remote applications, such as Microsoft Word or WordPad, you can create and save documents. Where these documents are saved depends on your company's network environment. For example, your documents might be saved to a home share mounted on your local computer.

Administrators can use an ADMX template file to set a group policy that specifies where documents are saved. This policy is called "Set Remote Desktop Services User Home Directory." For more information, see the "RDS Profiles Settings" topic in the Setting Up Desktop and Application Pools in View document.

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Configure Horizon Client to Support Reversed Mouse Buttons

You can use the Left Handed Mode option if the primary and secondary mouse buttons are switched in your remote desktop.

If you set the mouse properties inside your remote desktop so that the primary mouse button is the one on the right side, as many left-handed people do, you must turn on the Left Handed Mode option in Horizon Client. If you do not turn on this option when mouse buttons are reversed, a single tap acts as a click of the secondary mouse button. For example, a single tap might display a context menu rather than selecting something or inserting a cursor.

Procedure

1 Tap to expand the sphere icon and then tap the settings icon to display the Horizon Client interface

tools options.

2 Tap Left Handed Mode to toggle the option on.

3 Tap outside the Options dialog box to close it.

A single tap now acts as a click with the primary mouse button.

Screen Resolutions and Using External Displays

When you connect your device to an external display or projector, Horizon Client supports certain maximum display resolutions. You can change the screen resolution used on your device to allow scrolling a larger screen resolution.

Enlarging the Screen Resolution for a Remote Desktop

By default, the display resolution is set so that the entire Windows desktop fits inside your device, and the desktop icons and task bar icons are a certain size. If you change the default to a higher resolution, the desktop still fits inside the device, but the desktop and taskbar icons become smaller.

You can pinch your fingers apart to zoom in and make the desktop larger than the device screen. You can then tap and drag to access the edges of the desktop.

Changing the Display Resolution Setting

You can use the Display Resolution setting in the Options dialog box to set the display resolution to a larger value. Tap to expand the Horizon Client interface tools sphere, and tap the settings icon.

NOTE Certain options, including 3/4 Scaling and No Scaling, do not appear in the Display Resolution options list on an iPhone 6 when the device is in zoomed mode. To display these options, you must exit zoomed mode.

Screen Resolutions for Using Projectors

Use the Display Resolution setting to set a larger resolution for projectors.

Use the Presentation Mode setting in the Options dialog box to display the keyboard and an expanded onscreen touchpad on the device while displaying the remote desktop on the projector or attached monitor. The expanded touchpad and keyboard appear when you plug the device into the external monitor. The device detects the maximum resolution provided by the external display.

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You can mirror the entire device display on a projector or attached monitor, including the Unity Touch sidebar, by turning off the Presentation Mode setting. If you are connected to a remote desktop and the Presentation Mode setting is turned on, you can click Done to switch to mirror mode.

Use the Keep the screen alive during Presentation setting to keep the display from turning off after a period of inactivity while in presentation mode.

PCoIP Client-Side Image Cache

PCoIP client-side image caching stores image content on the client to avoid retransmission. This feature reduces bandwidth usage.

The PCoIP image cache captures spatial, as well as temporal, redundancy. For example, when you scroll down through a PDF document, new content appears from the bottom of the window and the oldest content disappears from the top of the window. All the other content remains constant and moves upward. The PCoIP image cache is capable of detecting this spatial and temporal redundancy.

Because during scrolling, the display information sent to the client device is primarily a sequence of cache indices, using the image cache saves a significant amount of bandwidth. This efficient scrolling has benefits both on the LAN and over the WAN.

On the LAN, where bandwidth is relatively unconstrained, using client-side image caching delivers

significant bandwidth savings.

Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device

Over the WAN, to stay within the available bandwidth constraints, scrolling performance would be

degraded without client-side caching. Over the WAN, client-side caching saves bandwidth and ensure a smooth, highly responsive scrolling experience.

With client-side caching, the client stores portions of the display that were previously transmitted. The cache size is one-half of the available RAM. If that amount of RAM is less than 50MB, the cache size is 50MB.

Suppress the Cellular Data Warning Message

When Horizon Client detects that you are using a cellular data connection, the Network Usage dialog box appears to notify you that your remote desktop or application connection might use a substantial portion of your data plan.

In Horizon Client 3.1 and later, the Network Usage dialog box appears after you connect to a View server and try to launch a remote desktop or application, after you tap a recent desktop or application shortcut, and after you connect to a remote application and try to launch another application or remote desktop from the Unity Touch sidebar. In Horizon Client 3.2 and later, the Network Usage dialog box appears only when you launch Horizon Client.

In Horizon Client 3.1 and later, you can suppress the Network Usage dialog box after it appears. You can also set an option to always suppress the Network Usage dialog box.

Procedure

To suppress the Network Usage dialog box after it appears in Horizon Client 3.1 and later, tap Don't

show this message again in the Network Usage dialog box.

To suppress the Network Usage dialog box after it appears in Horizon Client 3.2 and later, tap Never

Remind in the Network Usage dialog box.

To set an option to always suppress the Network Usage dialog box, use the Horizon Client user

interface tools to display the Options list and toggle the Cellular Data Warning option to Off.

Internationalization

Both the user interface and the documentation are available in English, Japanese, French, German, Simplified Chinese, Traditional Chinese, and Korean. You can also input characters for these languages.

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Troubleshooting Horizon Client 5

You can solve most Horizon Client problems by resetting the desktop or reinstalling the app.

You can also enable log collection and send log files to VMware for troubleshooting.

This chapter includes the following topics:

“Collecting and Sending Logging Information,” on page 43

“Reset a Remote Desktop or Application,” on page 45

“Uninstall Horizon Client,” on page 45

“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 46

“Problem Establishing a Connection When Using a Proxy,” on page 46

Collecting and Sending Logging Information

You can configure Horizon Client to collect log information and send log files to VMware for troubleshooting.

If Horizon Client quits unexpectedly while log collection is enabled, Horizon Client prompts you to send log files to VMware when you relaunch Horizon Client.

If you choose to send log files to VMware, Horizon Client sends a message from the email account configured on your device and attaches a GZ file that contains the last five log files. The file name contains a time stamp, for example, Horizon_View_Client_logs_timestamp.log.gz.

You can also manually retrieve and send log files at any time.

Enable Horizon Client Log Collection

When you enable log collection, Horizon Client creates log files that contain information that can help VMware troubleshoot problems with Horizon Client.

Because log collection affects the performance of Horizon Client, enable log collection only if you are experiencing a problem.

Prerequisites

Verify that an email account is configured on your device. Horizon Client uses this email account to send log files.

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Procedure

1 On your iOS device, open the Horizon Client settings.

Option Description

Horizon Client 3.0

Horizon Client 3.1 and later

Tap your iOS Settings app and tap VMware View.

Tap your iOS Settings app and tap Horizon.

2 Tap to toggle the Logging option to On.

After log collection is enabled, Horizon Client generates several log files. When Horizon Client quits unexpectedly or is exited and relaunched, the log files are merged and compressed into a single GZ file. If you choose to send the log, Horizon Client attaches the GZ file to an email message.

If you switch from a running desktop to settings, enable log collection, and switch back to the desktop, you must reconnect to the desktop to collect a complete log file.

Manually Retrieve and Send Horizon Client Log Files

When Horizon Client log collection is enabled on your device, you can manually retrieve and send log files at any time.

This procedure shows you how to retrieve and send log files through Horizon Client. If your device is connected to a PC or Mac, you can also use iTunes to retrieve log files.

Prerequisites

Verify that an email account is configured on your device. Horizon Client sends log files from this email

account.

Enable Horizon Client log collection. See “Enable Horizon Client Log Collection,” on page 43.

Procedure

1 In Horizon Client, tap the email icon at the top of the screen.

2 Type the address of the email recipient in the To: line and click Send to send the message.

The email account configured on your device appears in the From: line.

The existing GZ log file is attached to the message. Horizon Client saves a maximum of five GZ log files. It deletes the oldest files when the GZ log file count is greater then five.

Disable Horizon Client Log Collection

Because log collection affects the performance of Horizon Client, disable log collection if you are not troubleshooting a problem.

Procedure

1 On your iOS device, open the Horizon Client settings.

Option Description

Horizon Client 3.0

Horizon Client 3.1 and later

2 Tap to toggle the Logging option to Off.

Tap your iOS Settings app and tap VMware View.

Tap your iOS Settings app and tap Horizon.

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Reset a Remote Desktop or Application

Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the application. You might need to reset a desktop or application if the desktop operating system or application stops responding.

Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop will be closed without being saved first.

Resetting a remote application quits all remote applications and logs off all of your remote application sessions. Unsaved changes in remote applications might be lost.

NOTE A View administrator can disable the reset feature for certain types of desktops. For more information, see the View Administration document.

Prerequisites

Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA

SecurID user name and passcode, or RADIUS authentication user name and passcode.

If you have not logged in at least once, become familiar with the procedure “Connect to a Remote

Desktop or Application for the First Time,” on page 21.

Chapter 5 Troubleshooting Horizon Client

Procedure

1 Connect to the View server.

Option Description

Horizon Client 3.0

Horizon Client 3.1 and later

2 If prompted, supply your RSA user name and passcode, your Active Directory user name and

password, or both.

3 Touch and hold the desktop or application name until the context menu appears.

4 Tap Reset in the context menu.

Reset is available only if the status of the desktop or application is such that the action can be taken.

Uninstall Horizon Client

You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client.

Procedure

1 If you have Horizon Client in iTunes on your Mac or PC, browse or search the Apps Library for the

Horizon Client app and remove it.

On the Recent Connections screen, tap the Cloud icon in the upper-left corner and tap the arrow (>) next to the server name.

Tap Servers (cloud icon) at the bottom of the screen and tap the server icon.

Use the same procedure that you would use to remove any iTunes app.

2 Connect your device to your computer and allow the device to synchronize with iTunes on your Mac or

PC.

3 If the Horizon Client app is not removed from your device, touch and hold the VMware View (

Horizon Client 3.0) or Horizon (Horizon Client 3.1 and later) app icon until it wiggles and tap the X icon to delete the app.

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What to do next

Reinstall Horizon Client.

See “Install or Upgrade Horizon Client on an iOS Device,” on page 12.

Horizon Client Stops Responding or the Remote Desktop Freezes

When the screen freezes, first, try resetting the remote desktop operating system.

Problem

Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.

Cause

Assuming that View servers are configured properly and that firewalls surrounding them have the correct ports open, other issues usually relate to Horizon Client on the mobile device or to the guest operating system on the remote desktop.

Solution

If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the

desktop.

This option is available only if the View administrator has enabled this feature.

Uninstall and reinstall the app on the device.

If resetting the remote desktop and reinstalling Horizon Client do not help, you can reset the iOS

device, as described in the device user guide from Apple.

If you get a connection error when you attempt to connect to the server, you might need to change your

proxy settings.

Problem Establishing a Connection When Using a Proxy

Sometimes if you attempt to connect to View Connection Server using a proxy while on the LAN, an error occurs.

Problem

If the View environment is set up to use a secure connection from the remote desktop to View Connection Server, and if the client device is configured to use an HTTP proxy, you might not be able to connect.

Cause

Unlike Windows Internet Explorer, the client device does not have an Internet option to bypass the proxy for local addresses. When an HTTP proxy is used for browsing external addresses, and you try to connect to View Connection Server using an internal address, you might see the error message Could not establish

connection.

Solution

Remove the proxy settings so that the device no longer uses a proxy.

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Index

AirWatch integration 12 App Store 12

background multitasking 39

caching, client-side image 41 cellular data warning message 41 certificates, ignoring problems 23 client image cache 41 connection problems 46 copying and pasting 39 customer experience program, desktop pool

data 13

disconnecting from a remote desktop 26 display requirements 40 displays, external 40

external displays 40

favorites 25 favorites list in Unity Touch sidebar 32 feature support matrix 29

hardware requirements

iOS devices 7 smart card authentication 9

Horizon Client

disconnect from a desktop 26 log in from a client device 21 setup for iOS clients 7 system requirements for iPad and iPhone 7 troubleshooting 46

Horizon Client for iOS

installing 12 uninstalling 45

image cache, client 41

input devices for the iPad 31 iOS, installing Horizon Client on 7

iOS Horizon Client

installing 12 uninstalling 45

iTunes Store 45

Japanese keyboard layout 32

keyboard

navigation keys 36

onscreen 36, 38 keyboard support 31 keys, navigation 36

Left Handed mode 40 log collection 44 log off 26 logging 43 logging in

to a desktop 21

to a server 21

Mac iOS, installing Horizon Client on 7 manage desktop shortcuts 27 managing desktops 21 mouse buttons, reversed 40 multitasking 39

navigation keys 36

operating systems, supported on View Agent 12 options, configuration 36

PCoIP client image cache 41 prerequisites for client devices 8 projectors 40 proxy connections 46

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reset a desktop 45 resizing windows 38 resolution, screen 40 reversed mouse buttons 40 RSA SecurID tokens 10 running in the background 39

saving documents in a remote application 39 screen resolution 40 scrolling 38 security servers, PCoIP connections to 21

server connections, managing 21 shortcut, desktops 27 sidebar, Unity Touch 32 smart card authentication

on mobile devices 9

requirements 9 software tokens 10 SSL options 11 system requirements, for iPad and iPhone 7

tablet gestures 38 tokens, RSA SecurID 10

toolbar, Horizon Client 36 touchpad, virtual 36 troubleshooting, connection problems 46

Unity Touch feature 32 Unity Touch sidebar 35 URI examples 19 URI syntax for Horizon Clients 17 URIs (uniform resource identifiers) 17

View Agent, installation requirements 12 View Connection Server 8

Windows 8 gestures 32

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VMware Horizon Client 3.4 Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Using VMware Horizon Client for iOS

Setup and Installation 1

System Requirements

Preparing View Connection Server for Horizon Client

Smart Card Authentication Requirements

Configure Smart Card Authentication for Mobile Clients

Using Embedded RSA SecurID Software Tokens

Configure Advanced SSL Options

Supported Desktop Operating Systems

Install or Upgrade Horizon Client on an iOS Device

Configure AirWatch to Deliver Horizon Client to Mobile Devices

Horizon Client Data Collected by VMware

Syntax for Creating vmware-view URIs

Examples of vmware-view URIs

Connect to a Remote Desktop or Application for the First Time

Certificate Checking Modes for Horizon Client

Manage Saved Servers

Select a Favorite Remote Desktop or Application

Disconnecting from a Remote Desktop or Application

Log Off From a Remote Desktop

Manage Desktop and Application Shortcuts

Feature Support Matrix for iOS

External Keyboards and Input Devices

Enable the Japanese 106/109 Keyboard Layout

Using Native Operating System Gestures with Touch Redirection

Using the Unity Touch Sidebar with a Remote Desktop

Using the Unity Touch Sidebar with a Remote Application

Horizon Client Tools

Gestures

Multitasking

Saving Documents in a Remote Application

Configure Horizon Client to Support Reversed Mouse Buttons

Screen Resolutions and Using External Displays

PCoIP Client-Side Image Cache

Suppress the Cellular Data Warning Message

Internationalization

Troubleshooting Horizon Client 5

Collecting and Sending Logging Information

Enable Horizon Client Log Collection

Manually Retrieve and Send Horizon Client Log Files

Disable Horizon Client Log Collection

Reset a Remote Desktop or Application

Uninstall Horizon Client

Horizon Client Stops Responding or the Remote Desktop Freezes

Problem Establishing a Connection When Using a Proxy

Index