Visara 5350 User Manual
5350 Monochrome Laser Printer
Operator Manual
ii 35PPM Laser Printer User Guide
Trademarks
The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in
this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are
registered in the United States Patent and Trademark Office; some trademarks may also be registered in other
countries. TallyGenicom is registered trademarks of the TallyGenicom AG. PostScript is a trademark of Adobe
Systems Incorporated for a page description language and may be registered in certain jurisdictions. Throughout this
manual, “PostScript 3” (PS-3) is used to refer to a set of capabilities defined by Adobe Systems for its PostScript
Level 3 page description language. Adobe, Adobe PhotoShop, Adobe PageMaker/Adobe Systems Incorporated.
Apple, AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. Hewlett-Packard,
HP, PCL, HP-GL, HP-UX, LaserJet/Hewlett-Packard Co. IBM PC/International Business Machines Corporation.
Intel/Intel Corporation. Microsoft, MS-DOS, Windows/Microsoft Corporation. Novell and NetWare/Novell, Inc. The
ENERGY STAR logo/United States Environmental Protection Agency. The ENERGY STAR emblem does not
represent EPA endorsement of any product or service. UNIX/UNIX Systems Laboratories. Ethernet/Xerox
Corporation.
Copyright Notice
This manual is Copyrighted © 2005 by the manufacturer. All Rights Reserved. This manual may not be copied in
whole or in part, nor transferred to any other media or language, without the express written permission of the
manufacturer.
The specifications of your printer and the content of this publication are subject to change without prior notice.
Every attempt has been made to verify the accuracy of the content herein.
Important Information
Dependent on the country of purchase the printer supplied will have different build levels and options.
All printers have available as user installable options: hard drives, extended memory, additional trays, duplexer,
offset tray and rear trays.
Barcodes and real time clocks are factory installable options on all printers.
The NPS printer, which is the standard build level in the USA, has Adobe Postscript and PCL (with extended fonts).
This printer is also available in the rest of the world as a factory build.
There are also 2 other factory build levels available in the rest of the world. These are the N and the NL printers.
Both these printers support PCL only. The N versions has the same extended range of internals PCL fonts as
available in the NPS. The NL has a limited range of internal font support.
◆ ◆ ◆
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Contents
Preface 1
Welcome 2
About this Manual 2
Scope 2
Overview 2
Printer Orientation 2
Conventions 2
Organization 3
Safety Notes 3
Preface 3
Chapter 1 Installing the Printer 3
Chapter 2 Daily Care 3
Chapter 3 Troubleshooting 3
Chapter 4 Paper Jams 3
Chapter 5 Consumables 3
Chapter 6 Optional Accessories 3
Chapter 7 Navigating the Control Panel Menus 3
Chapter 8 Optional Extended Features 3
Appendix A 3
Special Features of This Printer 4
Safety Notes 5
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2 35PPM Laser Printer User Guide
Chapter 1 Installing the Printer 1-1
About this Chapter 1-2
Installation Location 1-2
Installation Environment 1-2
Unsuitable locations 1-3
When using an ultrasonic humidifier 1-3
Safety Precautions 1-3
Handling the Printer 1-3
Printer Location Requirements 1-4
Printer Weight and Dimensions 1-4
Installation Space 1-4
Checking the Package Contents 1-6
Carrying the Printer 1-7
Installation Procedure 1-8
Removing the Tape 1-8
Installing the Optional Accessories 1-8
Installing the Toner Cartridge 1-8
Loading Paper 1-11
Loading paper larger than A4 size in the paper tray 1-13
Connecting the Power Cord 1-17
Turning the Printer On 1-18
Selecting a Display Language 1-18
Installing Printer Drivers and Locating User Documentation 1-20
Installing Printer Drivers 1-20
TGNET Admin Administration Program 1-21
Locating User Documentation 1-21
Printing a Configuration Summary 1-21
Printing PCL and PostScript Font Lists 1-24
Turning the Printer Off 1-24
Chapter 2 Daily Care 2-1
Main Components and Their Function 2-2
Front view 2-2
Control panel 2-3
Back view 2-3
Internal view 2-4
About Paper 2-4
Usable Paper 2-4
Paper for 2 sided printing 2-9
Unusable Paper 2-9
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Storing Paper 2-10
Storing locations for paper 2-10
Caution for storing paper 2-10
Loading Paper 2-11
Loading Paper in Paper Tray 2-11
Loading Transparencies in the Paper Tray 2-13
Cleaning the Printer 2-17
Cleaning the exterior 2-17
Cleaning the interior 2-18
Cleaning the feed roll 2-18
When Not in Use for a Long Time 2-21
When Moving the Printer 2-22
Chapter 3 Troubleshooting 3-1
When Problems Occur 3-2
No Power 3-2
Cannot Print 3-2
Poor Print Quality 3-3
Paper Is Output Blank or All Black 3-3
Printout Is Faded, Stained, Missing, Wrinkled, or Blurred 3-4
Printing Is Not Clear 3-7
Paper Incorrectly Fed 3-9
Other Problems 3-10
Warning Messages and Error Messages 3-11
Warning Messages 3-12
Error Messages 3-13
35PPM Laser Printer User Guide 3
Chapter 4 Clearing Paper Jams 4-1
Clearing Paper Jams 4-2
At the Paper Trays 4-3
At the Fuser Unit 4-5
At the Toner Cartridge 4-8
At the Duplex Module 4-10
At the paper exit 4-10
At the interior of the top cover 4-10
At the Offset Catch Tray 4-12
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4 35PPM Laser Printer User Guide
Chapter 5 About Consumables 5-1
Available Consumables 5-2
Toner Cartridge 5-2
Regular replacement parts 5-3
Toner Cartridge 5-4
Cautions on Handling the Toner Cartridge 5-4
Replacing the Toner Cartridge 5-4
Fuser Unit 5-8
Caution on Handling the Fuser Unit 5-8
Replacing the Fuser Unit 5-8
Transfer Roll Cartridge 5-12
Caution on Handling the Transfer Roll Cartridge 5-12
Replacing the Transfer Roll Cartridge 5-12
Feed Roll 5-16
Caution on Handling the Feed Roll 5-16
Replacing the Feed Roll 5-17
Chapter 6 Optional Accessories 6-1
Available Optional Accessories 6-2
Tray module (A4/550 sheets) 6-2
Installing/Uninstalling the Tray Module 6-2
Checking the contents of the tray module package 6-3
Installing the Tray Module 6-4
Uninstalling the Tray Module 6-9
Paper trays 6-13
Installing/Uninstalling the Duplex Module 6-13
Installing the Duplex Module 6-14
Uninstalling the Duplex Module 6-15
Offset catch tray 6-17
Installing/Uninstalling the Offset Catch Tray 6-18
Installing the Offset Catch Tray 6-18
Uninstalling the Offset Catch Tray 6-21
Rear tray 6-23
Installing/Uninstalling the Rear Tray 6-24
Installing the Rear Tray 6-24
Uninstalling the Rear Tray 6-25
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35PPM Laser Printer User Guide 5
Chapter 7 Understanding and Navigating the Control
Panel Menus 7-1
About this Chapter 7-2
Control Panel Features 7-2
LCD Display 7-2
LED Indicators 7-3
Pushbuttons 7-3
Navigating the Control Panel Menus 7-4
Menu Structure 7-6
Status Menu 7-7
Job Library 7-7
Job Library Errors 7-9
Job Accounting 7-9
Paper Menu 7-10
Interface Menu 7-12
PS Menu 7-15
PCL Menu 7-16
System Menu 7-19
Quality Menu 7-21
Date/Time Menu (optional) 7-22
Functions Menu 7-23
FLASH Menu 7-24
DISK Menu 7-25
Chapter 8 Optional Extended Features 8-1
About this Chapter 8-2
Installing DRAM Memory DIMMS 8-2
Installing the Hard Disk Option in the Printer 8-5
Using the Hard Disk Option and User Flash DIMM Module 8-10
Operator Panel MENU Structure 8-10
Using the Disk Menu 8-11
Using the Flash Menu 8-11
Using the FLASH SIMM or Hard Disk Option as a PostScript Device
8-12
PostScript Operators 8-12
Device Parameter Sets 8-13
Warmstart.ps and Sys/Start Files 8-13
Using the Power-On Files Feature 8-14
Power-on Files Defined 8-14
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6 35PPM Laser Printer User Guide
Collating, Saved Jobs, and Job Accounting 8-15
Collating Feature 8-15
Saved Jobs Feature 8-18
Job Accounting Feature 8-24
Using the Custom Paper Size Feature 8-25
Operator Panel Access 8-25
Printer Driver Access 8-25
Custom Page size and Microsoft Word, Word 2000, and Word 2003
8-28
Resolution 8-28
Accessing the Printer Web Page 8-30
Printer Setup 8-35
Job Accounting 8-40
Appendix A Consumables A-1
Specifications A-2
Printable area A-3
Expected life of Consumables A-3
Toner Cartridge A-3
Fuser unit, transfer roll cartridge and feed roll A-4
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Preface
In this Chapter . . .
■ “Welcome” on page 2
■ “About this Manual” on page 2
■ “Organization” on page 3
■ “Special Features of This Printer” on page 4
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2 35PPM Laser Printer User Guide
About this Manual
Welcome
Thank you for selecting the Laser Printer. This User Guide contains important information about
the operation and care of your printer. Please read this manual in its entirety and keep it at hand for
later reference.
About this Manual
Scope
This User Guide contains all of the information necessary to operate and care for your printer and
accessories. It is intended to be used with the pictorial unpacking instructions and the Quick Start
Guide, both included in the printer packaging. If you have not already unpacked and installed the
printer, please refer to these documents. This guide does not contain instructions for unpacking
and installing the printer.
Overview
This manual contains nine chapters and one appendix:
Printer Orientation
Throughout this guide, the four sides of the printer are referred to as front, rear, right, and left. The
front of the printer is the side near the control panel, and the rear of the printer is opposite the
front. The left and right sides of the printer are defined as the sides to the left and right, respectively, of a person who is facing the front of the printer.
Conventions
This following conventions are used throughout this manual to emphasize certain procedures or
information:
NOTE: A note is a tip or extra information that may be helpful in installing or using the printer.
CAUTION: A caution message provides information that may help you avoid equipment dam-
age, process failure, or inconvenience. Read all caution messages carefully.
WARNING! A warning message indicates the possibility of personal injury if a specific procedure
is not performed exactly as described in the guide. Pay close attention to these sections and read
them fully to prevent possible injury.
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Organization
The following is a summary of each chapter:
Safety Notes
This section explains the items of which to take note to ensure that you use this printer safely and
correctly. Be sure to read this section to prevent serious injuries and accidents.
Preface
The Preface contains information about this guide and about the features and available configurations of the printer.
Chapter 1 Installing the Printer
This chapter explains the procedures to decide on the installation location, check the package contents, and set up the printer at the installation location.
Chapter 2 Daily Care
This chapter explains the essential operations for using the printer on a daily basis such as replenishing paper and cleaning.
35PPM Laser Printer User Guide 3
About this Manual
Chapter 3 Troubleshooting
This chapter explains the problems that may arise when using the printer and the way of handling
them. Do not consider the problems as a mechanical breakdown until you have read this chapter.
Chapter 4 Paper Jams
This chapter explains the ways to solve paper jams.
Chapter 5 Consumables
This chapter explains the essential consumables for this printer, cautions on using them, and the
way of replacing them.
Chapter 6 Optional Accessories
This chapter explains the optional accessories and how to install and uninstall them.
Chapter 7 Navigating the Control Panel Menus
This chapter explains the control panel and its functions, and also demonstrates how to navigate
throughout the various menus and submenus that allow you to view and change the printer settings.
Chapter 8 Optional Extended Features
This chapter describes the procedures for installation of DRAM Memory DIMMs and the Hard
Disk Option. Also describes how to use the extended features associated with these options.
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Appendix A
This Appendix includes the printer specifications and expected life of the consumables.
4 35PPM Laser Printer User Guide
Special Features of This Printer
Special Features of This Printer
This printer has the following special features:
■ Quality printing at a high speed
This printer supports 600 and 1,200 dpi. Attains high-speed printing of 34 sheets per minute
when printing the same A4-sized document.
■ Flexible use of paper sources and delivery methods
A paper tray for various paper sizes, from A5 to Legal 14, can be used in the tray module.
Special media such as envelopes and labels can also be used.
Optional tray module (A4/550 sheets) is available. By adding two extra trays, the maximum
allowed, the printer can hold up to 1,800 sheets.
Enables 2 sided printing by attaching the optional duplex module.
■ Network-readiness
The printer includes an Ethernet Network Interface Card.
■ Easy operation
The easy-to-read control panel display clearly shows the status of printer operation. Control
panel pushbuttons allow you to access and view printer menus, submenus, and status messages.
The following diagram shows the printer with the 500 sheets exit as well as the two optional tray
modules (A4/550 sheets) installed.
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35PPM Laser Printer User Guide 5
Special Features of This Printer
Safety Notes
For your own safety, please read this page carefully before using the machine.
■ Do not place the machine in a hot, humid, dusty, or poorly ventilated
environment. Prolonged exposure to these adverse conditions can cause fire or
electric shock.
■ Do not place the machine near heaters or volatile, flammable, or combustible
materials such as curtains that may catch fire.
■
◆ ◆ ◆
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6 35PPM Laser Printer User Guide
Special Features of This Printer
Nov 06
Installing the Printer
Chapter 1
In this Chapter . . .
■ “Installation Location” on page 1-2
■ “Safety Precautions” on page 1-3
■ “Printer Location Requirements” on page 1-4
■ “Installation Space” on page 1-4
■ “Checking the Package Contents” on page 1-6
■ “Carrying the Printer” on page 1-7
■ “Installation Procedure” on page 1-8
■ “Selecting a Display Language” on page 1-18
■ “Installing Printer Drivers and Locating User Documentation” on page 1-20
■ “Printing a Configuration Summary” on page 1-21
■ “Printing PCL and PostScript Font Lists” on page 1-24
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1-2 35PPM Laser Printer User Guide
Installation Location
About this Chapter
This chapter reviews the contents of the printer packaging, explains the parts of the printer, and
describes the space and environment requirements of the printer.
Installation Location
In order to make use of the printer safely and comfortably, choose an installation location with the
following considerations.
Installation Environment
Suitable locations
CAUTION: Place the machine on a level and sturdy surface that can withstand a weight of
20.6 kg. If tilted, the machine may fall over and cause injuries.
■ Level and stable location (not tilted more than 5°)
■ Well-ventilated location
■ Temperature range: 10 to 32 °C; humidity range: 15 to 85% (no condensation) Humidity
should be 70% or below at 32 °C, and temperature should be 28 °C or below at
85% humidity.
NOTE: Sudden temperature fluctuations can affect print quality. Rapid heating of a cold room or
moving the printer from a location with low humidity/temperature to high humidity/
temperature can cause condensation inside the printer, directly interfering with image
transfer . When condensation occurs, leave the printer alone for at least 1 hour to acclimate
to the environment before using it.
Using a power outlet exclusively for the printer
Use one power outlet exclusively for this printer. If the printer draws power from the same circuit
as other large machines, such as copiers or air conditioners, the fluctuations in the current may
cause malfunctions or a loss of data. Also, electrical noise produced by machines located nearby
may interfere with the normal operation of the printer.
WARNING! Three power specifications are listed below. The specifications that apply to your
printer depend on its configuration. Connect the power plug only to a properly rated power outlet. Otherwise, it can cause fire or electric shocks. If in doubt, contact our Printer Support Desk.
Rated voltage: 100 V
Rated frequency: 50/60 Hz
Rated voltage: 110 V
Rated frequency: 60 Hz
Rated voltage: 220 – 240 V
Rated frequency: 50/60 Hz
Nov 06
35PPM Laser Printer User Guide 1-3
Safety Precautions
Unsuitable locations
■ Locations with direct exposure to sunlight
■ Locations close to cooling/heating appliances
■ Locations with direct exposure to drafts
■ Locations susceptible to vibrations
■ Dusty and dirty locations
■ Locations close to open flame
■ Damp locations
■ Locations exposed to magnetic forces
■ Locations susceptible to sudden changes in temperature or humidity
When using an ultrasonic humidifier
If tap water or well water is used in the ultrasonic humidifier, the impurities in the water will be
released to the atmosphere and adhere to the internal parts of the printer, and this may cause deterioration in the print quality. Use only water that does not contain any impurities in the ultrasonic
humidifier.
Safety Precautions
This printer is available in either of the following power specifications: 110V and 220V. The specifications that apply to your printer depend on your machine configuration. To prevent fire or shock
hazards, connect the power plug only to a properly rated power outlet.
Handling the Printer
Follow the guidelines below when lifting or moving the printer:
■ The printer is very heavy, and should always be lifted by two people. The weight of the
printer without paper tray, toner cartridge, and paper is about 51 lbs (23 kg). Never attempt
to lift the printer alone.
■ To lift the printer, have two individuals facing each other from the front and the rear of the
printer grasp the recessed areas on each side of the printer. Do not lift the printer by grasping
any area other than these recessed areas.
■ When lifting the printer, maintain proper lifting posture to prevent injuries.
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1-4 35PPM Laser Printer User Guide
Printer Location Requirements
Printer Location Requirements
Printer Weight and Dimensions
This printer weighs approximately 51 lbs (23 kg) and should always be lifted by two people. The
dimensions of the printer are listed below.
■ Printer Height: 15.9 in (404 mm)
■ Printer Width (left to right): 16.6 in (422 mm)
■ Printer Depth (front to back): 18.3 in (465 mm)
Installation Space
Ensure that the printer has enough installation space as shown in the diagrams.
CAUTION: The machine has ventilation holes on the rear and side panels. Ensure that the
machine is installed with a minimum clearance of 255 mm from the rear vent to the wall, 200 mm
from the left vent to the wall, and 300 mm from the right vent to the wall. A poorly ventilated
machine can cause excessive internal heat and fire. The accompanying diagram shows the minimum clearances required for normal operation, consumables replacement, and maintenance to
ensure your machine operates at peak performance.
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Top view
35PPM Laser Printer User Guide 1-5
Installation Space
Front view
200 mm
255 mm
402 mm
300 mm
Side view
200 mm 300 mm
402 mm
255 mm
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1-6 35PPM Laser Printer User Guide
Installation Space
Checking the Package Contents
The standard configuration of the printer is as follows. Ensure that all the parts are available before
installation.
NOTE: Retain the packaging material and box for future use if there is a possibility that the printer
will be moved over long distances. See “Optional Accessories” on page 6-1 for details on
the optional accessories.
■ Printer
■ Paper tray (A4/150 sheets) paper tray (A4/550 sheets)
■ Toner cartridge
■ Power cord
■ Quick start guide with CD-ROM
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Carrying the Printer
When moving the printer to a place for installation, take note of the following points.
Hold the recessed areas on the left and right sides of the printer.
CAUTION: When lifting the printer, get a firm footing, bend your knees and use both your hands
to avoid possible falls of the printer and injuries to your back.
NOTE: When lifting the printer, there should be 2 persons, one in front and one behind the printer,
to firmly grip the recessed areas provided on both sides of the printer. Never try to lift the
printer by gripping any other areas. Lifting the printer by gripping any other areas can
cause the printer to fall and result in injuries.
35PPM Laser Printer User Guide 1-7
Carrying the Printer
NOTE: When lifting the printer, get a firm footing and bend your knees to avoid possible injuries to
your back.
Carry the printer without tilting it.
CAUTION: When moving the machine, do not tilt it more than 10 degrees. If tilted excessively,
the machine may fall over and cause injuries.
Do not tilt the printer more than 10 degrees to the front/back or right/left. This might lead to a
malfunction due to incidents such as consumables inside the printer spilling out.
NOTE: Rear side of the printer is heavier than the front.
The rear side of this printer is heavier than the front. Take note of this difference in weight when
moving the printer.
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1-8 35PPM Laser Printer User Guide
Installation Procedure
Installation Procedure
This section describes how to install the printer.
Removing the Tape
When the printer is first taken out of the packaging box, the covers of the printer are taped as
shown in the diagram. Remove the tapes.
Installing the Optional Accessories
If you have purchased any optional accessories, install them before installing the Toner Cartridge
and before loading paper. If there are no optional accessories to install, proceed to the next section,
Installing the Toner Cartridge.
Tray module (A4/550 sheets)
See “Installing the Tray Module” on page 6-4 for details.
Duplex module
See “Installing the Duplex Module” on page 6-14 for details.
Offset catch tray
See “Installing the Offset Catch Tray” on page 6-18 for details.
Rear tray
See “Installing the Rear Tray” on page 6-24 for details.
Installing the Toner Cartridge
When installing the Toner Cartridge, take note of the following points:
WARNING! Never throw an Toner Cartridge into an open flame. It can cause an explosion and
you can get burned.
■ Do not subject it to direct sunlight or strong light.
■ When installing the TONER cartridge, select a location not subject to strong light and try to
finish the installation within 5 minutes.
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35PPM Laser Printer User Guide 1-9
Installation Procedure
■ Do not touch the surface of the photosensitive drum. Do not stand or place the Toner Car-
tridge upside down. The drum might get damaged.
■ A drum shutter protects the photosensitive drum from light. Do not open the drum shutter.
■ Although the toner is not harmful to the body, wash it off immediately if your hands or
clothes are stained with it.
■ To ensure reliable operation you should replace the Toner Cartridge within one year of
installing it
NOTE: See “Replacing the Toner Cartridge” on page 5-4 for details when replacing the Toner
Cartridge.
1. Open the top cover.
NOTE: Do not touch any parts inside the printer.
2. Take the Toner Cartridge out of the box and shake it 7 to 8 times as shown in the diagram.
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1-10 35PPM Laser Printer User Guide
Installation Procedure
3. Place the Toner Cartridge on a flat surface and pull the seal out honnrizontally.
NOTE: When pulling out the seal, pull it out horizontally. The tape might break if it is pulled out
diagonally. After the seal has been pulled out, do not shake or bump the Toner Cartridge.
4. Hold the Toner Cartridge by the grip and insert it into the slot inside the printer.
NOTE: Do not touch any parts inside the printer. Ensure that the Toner Cartridge is firmly set.
5. Close the top cover securely.
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35PPM Laser Printer User Guide 1-11
Installation Procedure
Loading Paper
Loading paper in the paper tray
See “About Paper” on page 2-4” for details on the type and size of paper that can be loaded in the
paper tray.
1. Place the paper tray on a flat surface.
2. Remove the lid of the tray.
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3. If the base plate of the paper tray is raised, push it down.
1-12 35PPM Laser Printer User Guide
Installation Procedure
4. Squeeze the length guide and slide it to the desired paper size.
5. Squeeze the right width guide and slide it to the desired paper size.
6. Load the paper with the side to be printed facing up and with all 4 corners aligned. Make sure
that the right width guide is correctly aligned with the paper size. Do not place paper over the
right width guide.
NOTE: Do not load paper exceeding the maximum fill line or the maximum capacity allowed.
Align the right width guide with the paper width correctly. If the right width guide is not in
place, the paper will not be properly fed and may cause a paper jam.
Nov 06
35PPM Laser Printer User Guide 1-13
Installation Procedure
7. Close the lid of the paper tray.
8. The lid of the tray must be firmly closed. If not, the paper might be misaligned.
Loading paper larger than A4 size in the paper tray
See “About Paper” on page 2-4 for details on the type and size of paper that can be loaded in the
paper tray.
1. Place the paper tray on a flat surface.
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1-14 35PPM Laser Printer User Guide
Installation Procedure
2. Remove the lid of the tray.
3. Slide the right and left lock tabs in the paper tray outwards to unlock them.
4. Hold the grip of the paper tray and pull its extendable part to the front until it touches the
desired paper size.
NOTE: The right and left lock tabs in the paper tray move inwards and lock automatically.
Nov 06
35PPM Laser Printer User Guide 1-15
Installation Procedure
5. Squeeze the length guide and slide it to the desired paper size.
6. Squeeze the right width guide and slide it to the desired paper size.
7. Load the paper with the side to be printed facing up and with all 4 corners aligned. Do not
place paper over the right width guide.
NOTE: Do not load paper exceeding the maximum fill line or the maximum capacity allowed.
Align the right width guide with the paper width correctly. If the right width guide is not in
place, the paper will not be properly fed and may cause a paper jam.
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1-16 35PPM Laser Printer User Guide
Installation Procedure
8. Close the lid of the paper tray.
NOTE: The lid of the tray must be firmly closed. If not, the paper might be misaligned.
9. Push the paper tray completely into the printer.
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