Verizon One Talk Portal User Manual
User portal guide
One Talk User
Portal guide
Welcome to the One Talk User Portal.
You can manage your One TalkSM user information and settings for your desk phone, mobile
phone and tablet, all from a convenient portal at your My Verizon One Talk account page.
You can also view your call plan and usage status and check where you are in your monthly
billing cycle.
Among the key features and preferences you can view, set and manage are the following:
• Anonymous Call Rejection
• Automatic Callback
• Call Forwarding
• Caller ID Blocking
• Call Waiting
• Remote Call Pickup with Barge-In
• Selective Call Acceptance
• Selective Call Rejection
• Simultaneous Ring Service
Note: The One Talk User Portal for line management is accessible to all end users of One Talk
services that have been set up and approved by administrators at their place of business.
Table of contents
Getting started ................................................................................................................................................................................................. 3
Register and set up your user profile. ........................................................................................................................................... 3
Sign into your My Verizon account. ................................................................................................................................................ 3
Access your One Talk User Portal. .................................................................................................................................................3
Edit your user information. .................................................................................................................................................................3
Manage your One Talk features. ............................................................................................................................................................. 3
Anonymous Call Rejection.................................................................................................................................................................. 3
Automatic Callback ................................................................................................................................................................................ 3
Barge-In Exempt ......................................................................................................................................................................................3
Call Forwarding Always ........................................................................................................................................................................ 4
Call Forwarding Busy ............................................................................................................................................................................ 4
Call Forwarding No Answer ............................................................................................................................................................... 4
Call Forwarding Selective ................................................................................................................................................................... 4
User guide
Caller ID Blocking .................................................................................................................................................................................... 4
Call Waiting ................................................................................................................................................................................................4
Group Forwarding ................................................................................................................................................................................... 4
Music On-Hold .......................................................................................................................................................................................... 4
Pre-Alerting Announcement .............................................................................................................................................................. 5
Remote Call Pickup with Barge-In .................................................................................................................................................. 5
Selective Call Acceptance ..................................................................................................................................................................5
Selective Call Rejection ....................................................................................................................................................................... 6
Simultaneous Ring Service ................................................................................................................................................................ 6
Edit 911/emergency address. ................................................................................................................................................................... 6
Reboot your device. ....................................................................................................................................................................................... 6
Employee-liable devices .............................................................................................................................................................................6
Add One Talk to your personal mobile device (with administrative preapproval). .................................................. 6
On e Ta lk—Portal guide end user 2
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User guide
Getting started
Register and set up your user profile.
1. To access and manage your One Talk calling
settings online for the first time, visit
https://www.verizonwireless.com/
2. Click My Verizon.
Note: Your My Verizon username/10-digit mobile
number and password are used to access all
Verizon Wireless portals.
3. Click on Register and navigate to the
My Verizon Registration page.
4. Follow the step-by-step instructions to
complete registration.
Sign into your My Verizon account.
1. If you have previously registered, visit:
https://www.verizonwireless.com/ and click
on Sign In instead of Register.
Access your One Talk User Portal.
1. Select My Devices and click on Manage
One Talk.
You will see a table listing features that you
can manage:
• Features with only next to them are to
be simply turned on or o (enabled/disabled).
• Features with both and next to
them require additional configuration steps to
be enabled.
Edit your user information.
1. Sign in.
2. Click the My Devices drop-down.
3. Click Manage One Talk.
7. Edit your One Talk phone extension in the
extension input field.
8. Click Submit.
Manage your One Talk features.
Anonymous Call Rejection
Blocks incoming calls that don’t display a caller
ID number or name.
1. From the One Talk User Portal under User
features, locate Anonymous Call Rejection.
2. Turn the feature ON or OFF.
Automatic Callback
Automatically redials a busy number until it
is available.
1. From the One Talk User Portal under User
features, locate Automatic Callback.
2. Turn the feature ON or OFF.
Note: Your line will ring before calling the end
party. If you pick up, the call will complete. If you
don’t pick up, the call will not complete. If you
have multiple devices, the feature will ring back
the device you used to request a callback.
Barge-In Exempt
Lets you block others from remotely joining a
call on your line with or without warning
(see Remote Call Pickup and Barge-In).
1. From the One Talk User Portal, locate
Barge-In Exempt under User feature.
4. Locate Business line information.
2. Click on the User ID or mobile number
input field.
3. Enter your 10-digit mobile number or the User
ID you created when you registered.
On e Ta lk—Portal guide end user 3
5. Click Edit user information.
6. Edit your email address in the email
input field.
2. Turn the feature ON or OFF.
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