Verizon One Talk for iOS User Manual
One Talk for iOS
quick guide
One TalkSM allows your office phone and mobile devices to work together with one
number, so opportunity can find you—whether you’re at the office or on the go.
iOS quick guide
Contents
Welcome to One Talk for iOS. ........................................................................................................................................................................... 5
Key features available on the One Talk mobile app ............................................................................................................................... 5
Prerequisites and usage ............................................................................................................................................................................................. 5
Users ...................................................................................................................................................................................................................................... 5
Operating system .......................................................................................................................................................................................................... 5
Networks ............................................................................................................................................................................................................................. 5
Getting started .................................................................................................................................................................................................................. 5
Download and install the One Talk mobile app. ........................................................................................................................................ 5
Allow the One Talk mobile app to access your device. ....................................................................................................................... 5
Request and obtain a PIN. ......................................................................................................................................................................................... 6
Set up your device and profile................................................................................................................................................................................ 6
Set up your preferences. .............................................................................................................................................................................................7
Call settings........................................................................................................................................................................................................................7
Ring tones .......................................................................................................................................................................................................................7
Dialpad tones .................................................................................................................................................................................................................7
Feature settings .........................................................................................................................................................................................................7
Anonymous Call Rejection ......................................................................................................................................................................................7
Call Forwarding .............................................................................................................................................................................................................7
Do Not Disturb ...............................................................................................................................................................................................................7
Set up Voice Mail. ..............................................................................................................................................................................................................7
Using the One Talk for iOS Mobile App ..................................................................................................................................................8
Basic voice calling ........................................................................................................................................................................................................... 8
Making outgoing calls ................................................................................................................................................................................................. 8
From the dialpad ..........................................................................................................................................................................................................8
From your call history ................................................................................................................................................................................................ 8
From your contact list ............................................................................................................................................................................................... 9
From a message conversation..............................................................................................................................................................................9
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Contents
Receiving incoming calls ........................................................................................................................................................................................ 10
Answer a call. ..............................................................................................................................................................................................................10
Ignore a call. ................................................................................................................................................................................................................. 10
Message the caller. .................................................................................................................................................................................................. 10
Transferring calls .......................................................................................................................................................................................................... 11
Consultative Transfer ............................................................................................................................................................................................... 11
Direct Transfer ............................................................................................................................................................................................................. 11
Putting a call on hold ................................................................................................................................................................................................. 12
Moving a call.................................................................................................................................................................................................................... 12
From mobile to desk phone ................................................................................................................................................................................. 12
From desk phone to mobile device ................................................................................................................................................................. 12
Conference calling ...................................................................................................................................................................................................... 12
Retrieving your Voice Mail messages ............................................................................................................................................................. 13
Video calling ....................................................................................................................................................................................................................... 13
Making a video call ...................................................................................................................................................................................................... 13
Switching from a video to a voice call ............................................................................................................................................................. 13
Advanced One Talk calling features ................................................................................................................................................................ 13
Anonymous Call Rejection ..................................................................................................................................................................................... 13
Call Forwarding ............................................................................................................................................................................................................. 13
Mobile app forwarding options: ......................................................................................................................................................................... 13
About Group Call Forwarding and Selective Call Forwarding ............................................................................................................ 13
Turn on Call Forwarding and set your Call Forwarding number. ....................................................................................................... 13
Select or change your Call Forwarding preferences. ............................................................................................................................. 14
Do Not Disturb .................................................................................................................................................................................................................. 14
Messaging ............................................................................................................................................................................................................................ 14
Viewing a text message ......................................................................................................................................................................................... 14
Creating a text message........................................................................................................................................................................................ 14
Contacts and address book................................................................................................................................................................................... 15
Adding a contact to your address book ......................................................................................................................................................... 15
Importing contacts ..................................................................................................................................................................................................... 15
Deactivate device(s). ................................................................................................................................................................................................ 15
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Contents
Change your 911 address. ................................................................................................................................................................................... 16
Version and licensing information ............................................................................................................................................................. 16
Share your number with Verizon One Talk desk phones. ............................................................................................... 16
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Welcome to One Talk for iOS.
Juggling multiple phone numbers and devices all
day can get tricky. You don’t want to worry about
missing a business call at your desk when you’re
out of the oce with a customer or at your kid’s
school play.
These concerns disappear with the One Talk iOS
mobile app. You get a single phone number that works
with several dierent devices. Just share your One Talk
number across your desk phone, your iPhone® and
your iPad® tablet. You can customize One Talk so that
an incoming call or message rings on one or all devices
at the same time. So, whether you’re at the oce or on
the go, you’ll never have to miss an important call, text
or message.
Key features available on the One Talk mobile app
• Central location for managing calls, messages and
directory
• 6-Way Conference Calling
• Anonymous Call Rejection
• Call Forwarding with Busy and
No Answer options
• Call Move from one device to another
• Video calling
Networks
The One Talk mobile app can be used on smartphones
and tablets (Android™ 5.0 or higher) from any U.S.
carrier, but a monthly subscription to the One Talk
service is required. When using the One Talk mobile
app on your wireless carrier’s network, voice and
video calls consume data, which will apply against
any applicable allowances under your wireless
carrier’s data plan. As an alternative, voice and video
calls can also be made or received over Wi-Fi when
connected to a Wi-Fi network with broadband internet.
Please configure your device’s settings for your
preferred connection.
Getting started
Download and install the One Talk mobile app.
1. Visit the Apple® App Store® by tapping on the App
Store icon on your iPhone.
2. Search for One Talk.
3. Download the app by tapping G ET.
3
4. Install the app by tapping I NSTALL and following
the instructions.
4
Allow the One Talk mobile app to access your device.
1. Launch the One Talk app.
2. Tap the Get Started button.
3. For the best user experience, accept all app and
access permissions, including Contacts and
Notifications, by choosing OK.
Prerequisites and usage
Users
The One Talk iOS mobile app is available on any
Verizon business account in the domestic U.S. Users
must be preauthorized or issued a Verizon One Talk
telephone line by their business.
The One Talk number can be added to as many as five
dierent mobile devices using the One Talk mobile app.
Operating system
The iPhone and iPad versions of the One Talk mobile
app require iOS 9.0 or higher.
On e Ta lk—iOS quick guide 5
4. Tap the One Talk Phone Number input field.
5. Enter your One Talk phone number.
6. Tap Device Name input field.
7. Enter a name for your device.
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