Verizon Hub User Manual

USER GUIDE

VERIZON

Verizon Hub User Guide

Contents

Set Up Your Verizon Hub. ................................................................................................................................. 1

Verify Box Contents. ....................................................................................................................................................... 1

Attach the Support Stand to the Base. ........................................................................................................... 1

Decide How You’ll Connect to the Internet (Wireless or Wired). .............................................. 1

Wireless Connection. ............................................................................................................................................. 1

Wired Connection. ................................................................................................................................................... 1

Other Considerations. ........................................................................................................................................... 2

Caution. .................................................................................................................................................................. 2

Plug in Your Verizon Hub. .......................................................................................................................................... 2

Insert the Handset Battery. ...................................................................................................................................... 3

Place the Handset in Its Cradle. ............................................................................................................................ 3

Attach Stickers. ................................................................................................................................................................... 3

Set Up Verizon Hub and Digital Voice Service. ........................................................................................ 4

How to Enter Information. ........................................................................................................................................ 4

Connect to Wireless Network. ................................................................................................................................ 4

Connect to Wired Network. ...................................................................................................................................... 5

Add Backup Number. ..................................................................................................................................................... 6

Take Tour. ................................................................................................................................................................................. 7

Set Up Voice Mail. ............................................................................................................................................................. 7

Transfer Existing Home Phone Number to Your Verizon Hub. ................................................... 7

Handset Controls. ............................................................................................................................................................. 8

Front View. ...................................................................................................................................................................... 8

OK Button/Joystick. ................................................................................................................................................ 8

Side Views. ...................................................................................................................................................................... 9

Volume Controls. ............................................................................................................................................................... 9

Ringer Volume. ........................................................................................................................................................... 9

Handset Speaker Volume. ................................................................................................................................10

Keypad Button Volume. .....................................................................................................................................10

Headset Jack. ......................................................................................................................................................................10

Verizon Hub User Guide

Set Up Accessory Handset & Charging Cradle. ..................................................................11

Verify Box Contents. .....................................................................................................................................................11

Insert the Handset Battery. ....................................................................................................................................11

Activate Accessory Handset With Base. .......................................................................................................12

Plug in Accessory Handset Charging Cradle. ..........................................................................................12

Verizon Hub Base. ...................................................................................................................................................13

Home Screen. .....................................................................................................................................................................13

Weather. .........................................................................................................................................................................13

Check Current Weather or Extended Forecast. ..........................................................................13

Add Weather Location. ...............................................................................................................................14

Change Weather Location on Home Screen. ..............................................................................14

Delete Weather Location. ..........................................................................................................................15

Date & Time. ................................................................................................................................................................15

Change Time Zone.........................................................................................................................................15

View Calendar....................................................................................................................................................15

Home Screen Settings/Widgets. .................................................................................................................16

View Missed Calls. ...........................................................................................................................................16

Check New Voice Mail. ................................................................................................................................16

View New Text, Photo and Video Messages. ...............................................................................16

Turn On Do Not Disturb. ............................................................................................................................17

Turn O Do Not Disturb. ............................................................................................................................17

Turn On Call Forwarding. ..........................................................................................................................17

Turn O Call Forwarding. ..........................................................................................................................18

Manage Calling Features. ..........................................................................................................................18

Dial Pad. .........................................................................................................................................................................18

Make a Call. .........................................................................................................................................................18

View Calls. .............................................................................................................................................................19

Locate Handset. ...............................................................................................................................................19

Intercom. ...............................................................................................................................................................19

Open Menu. ................................................................................................................................................................ 20

Answer a Call. ............................................................................................................................................................20

Block a Call. ................................................................................................................................................................. 20

Ignore a Call. .............................................................................................................................................................. 20

Answer Call Waiting. .............................................................................................................................................21

iii

Verizon Hub User Guide

Make a 3-Way Call. .................................................................................................................................................21

Adjust Speaker/Ringer Volume. ..................................................................................................................21

Use Speakerphone. ...............................................................................................................................................21

Communications. ........................................................................................................................................................... 22

Dial Pad. ........................................................................................................................................................................ 22

Make a Call. ........................................................................................................................................................ 22

View Calls. ............................................................................................................................................................22

Calling Features. ............................................................................................................................................. 22

Locate Handset. .............................................................................................................................................. 23

Intercom. .............................................................................................................................................................. 23

PhotoDial. .................................................................................................................................................................... 24

Add Contact to PhotoDial. ...................................................................................................................... 24

Call Contact With PhotoDial................................................................................................................... 24

Delete Contact From PhotoDial. ......................................................................................................... 24

Calls. ................................................................................................................................................................................. 25

View Calls. ............................................................................................................................................................25

Delete a Call. ...................................................................................................................................................... 25

Delete All Calls. ................................................................................................................................................ 25

Add Caller to Contacts. .............................................................................................................................. 26

Call a Person From Calls. ........................................................................................................................... 27

Contacts. ....................................................................................................................................................................... 27

View All Contacts. .......................................................................................................................................... 27

Add a Contact. ................................................................................................................................................. 27

Edit a Contact. .................................................................................................................................................. 28

Delete a Contact. ............................................................................................................................................ 29

Search for Contact. ....................................................................................................................................... 29

View Contacts by Group. .......................................................................................................................... 30

Call a Contact. ................................................................................................................................................... 30

Send a Text or Picture Message to a Contact. .............................................................................31

Map a Contact’s Location. .........................................................................................................................31

Get Directions to a Contact’s Location. .......................................................................................... 32

Add Group. ......................................................................................................................................................... 32

Delete Group. ................................................................................................................................................... 32

Voice Mail. ................................................................................................................................................................... 33

Set Up Voice Mail. .......................................................................................................................................... 33

View Voice Mail Messages. ...................................................................................................................... 33

Verizon Hub User Guide

Play a Voice Mail Message. ...................................................................................................................... 33

Delete a Voice Mail Message. ................................................................................................................ 33

Call Back a Caller. ............................................................................................................................................ 34

Reply to Voice Mail Message With a Text or Picture Message. ....................................... 34

Map a Caller’s Location. ............................................................................................................................. 35

Messaging. .................................................................................................................................................................. 35

Text/Picture Messages. .............................................................................................................................. 35

View a Message. ....................................................................................................................................... 35

Send a New Text, Picture or Video Message. ....................................................................... 35

Reply to a Message. ............................................................................................................................... 36

Forward a Message. ............................................................................................................................... 37

Delete a Message. ................................................................................................................................... 37

Verizon Messages. ......................................................................................................................................... 38

View Verizon Messages. ...................................................................................................................... 38

Delete a Verizon Message. ................................................................................................................ 38

Delete All Verizon Messages. .......................................................................................................... 38

Contacts. ................................................................................................................................................................................ 39

Messaging. ........................................................................................................................................................................... 39

Directories. .......................................................................................................................................................................... 39

Directories. .................................................................................................................................................................. 39

Business Search............................................................................................................................................... 39

Search for a Business. ........................................................................................................................... 39

Get Directions to a Business. .......................................................................................................... 40

People Search. ...................................................................................................................................................41

Search for a Person. ................................................................................................................................41

Reverse Lookup. ...............................................................................................................................................41

Search for a Person or Business by Phone Number.........................................................41

Movies. .................................................................................................................................................................................... 42

View Movies. .............................................................................................................................................................. 42

Now Playing in Your Area. ........................................................................................................................ 42

Opening This Week in Your Area. ........................................................................................................ 42

Coming Soon in Your Area. ..................................................................................................................... 43

Watch Movie Trailers. .................................................................................................................................. 43

Purchase Tickets. ............................................................................................................................................ 43

Theaters. ....................................................................................................................................................................... 44

Verizon Hub User Guide

Find a Theater Near Me..............................................................................................................................44

Search for Theaters in Other Areas. ...................................................................................................44

History. ........................................................................................................................................................................... 45

Chaperone®. ....................................................................................................................................................................... 45

Find Location of Contact. ................................................................................................................................ 45

V CAST®. .................................................................................................................................................................................. 46

Watch Videos. ...................................................................................................................................................46

Listen to Internet Radio. ............................................................................................................................46

Verizon Relay. .....................................................................................................................................................................47

View Messages. ........................................................................................................................................................47

View All Members. .................................................................................................................................................47

Add a Member Manually. .................................................................................................................................47

Add a Member From Contacts. ................................................................................................................... 48

Delete Member. .......................................................................................................................................................48

View Tiles Online. ................................................................................................................................................... 49

Calendar. ............................................................................................................................................................................... 49

View Calendar........................................................................................................................................................... 49

View Event................................................................................................................................................................... 49

Add Event. ................................................................................................................................................................... 50

Add Birthday. ............................................................................................................................................................ 50

Add Anniversary. .....................................................................................................................................................51

Edit Event. .................................................................................................................................................................... 52

Delete Event. ............................................................................................................................................................. 52

Calculator. ............................................................................................................................................................................ 52

Use the Calculator. ................................................................................................................................................ 52

Trac. ...................................................................................................................................................................................... 53

Check Local Trac. ............................................................................................................................................... 53

View Trac for Another Area. ...................................................................................................................... 53

Settings. ................................................................................................................................................................................. 53

General. ......................................................................................................................................................................... 53

Weather................................................................................................................................................................. 53

View Current Weather Location(s). ............................................................................................. 53

Add Weather Location. .......................................................................................................................54

Change Home Weather Location. ............................................................................................... 54

Delete Weather Location. .................................................................................................................. 55

Verizon Hub User Guide

Home Screen Settings. ............................................................................................................................... 55

Add Weather Widget to Home Screen. .................................................................................... 55

Remove Weather Widget From Home Screen. ................................................................... 55

Add Date & Time Widget to Home Screen. ........................................................................... 56

Remove Date & Time Widget From Home Screen. ..........................................................56

Add Call Features Widget to Home Screen. ......................................................................... 56

Remove Call Features Widget From Home Screen. ........................................................ 57

Add Calls & Messages Widget to Home Screen. ............................................................... 57

Remove Calls & Messages Widget From Home Screen. .............................................. 57

Date & Time. ....................................................................................................................................................... 58

View Current Date & Time Settings. ........................................................................................... 58

Change Time Zone. ................................................................................................................................ 58

Handsets. ............................................................................................................................................................. 58

View Activated Handsets. ................................................................................................................. 58

Activate Handset Automatically................................................................................................... 59

Activate Handset Manually. ............................................................................................................. 59

Delete Handset. ........................................................................................................................................ 59

Verizon Hub Tour. ........................................................................................................................................... 60

Calling Features. ..................................................................................................................................................... 60

Call Forwarding. .............................................................................................................................................. 60

Turn On Call Forwarding—First Time Setup. ........................................................................61

Turn On Call Forwarding—Already Set Up............................................................................61

Turn O Call Forwarding. .................................................................................................................. 62

Do Not Disturb. ................................................................................................................................................62

Turn On Do Not Disturb. .................................................................................................................... 62

Turn O Do Not Disturb. .................................................................................................................... 62

Incoming Call Block. .................................................................................................................................... 63

Turn On Incoming Call Block. ......................................................................................................... 63

Turn O Incoming Call Block. ......................................................................................................... 63

Simultaneous Ring........................................................................................................................................64

Turn On Simultaneous Ring. ........................................................................................................... 64

Turn O Simultaneous Ring. ........................................................................................................... 65

Backup Numbers. ........................................................................................................................................... 65

Change Backup Number. .................................................................................................................. 65

Call Waiting. ....................................................................................................................................................... 66

Turn On Call Waiting. ............................................................................................................................ 66

vii

Verizon Hub User Guide

Turn O Call Waiting. ............................................................................................................................ 66

Caller ID Block. ..................................................................................................................................................67

Turn On Caller ID Block. .......................................................................................................................67

Turn O Caller ID Block. .......................................................................................................................67

International Call Block. .............................................................................................................................67

Voice Mail Settings. ...................................................................................................................................... 68

Change Number of Rings Before Going to Voice Mail. ................................................68

Send Email Notication of New Voice Mail. ......................................................................... 68

Change Voice Mail Passcode. ......................................................................................................... 69

Change Voice Mail Greeting. ........................................................................................................... 69

Display. ........................................................................................................................................................................... 69

Wallpaper. ........................................................................................................................................................... 69

Change Wallpaper. ................................................................................................................................. 69

Screensaver. ....................................................................................................................................................... 70

Change Screensaver. ............................................................................................................................ 70

Upload New Photos for Wallpaper and Screensaver. ........................................................... 70

Network. ....................................................................................................................................................................... 71

Check Wired Connection.......................................................................................................................... 71

Connect to Wired Network. .................................................................................................................... 71

Check Wireless Connection. ................................................................................................................... 71

Connect to Wireless Connection. ....................................................................................................... 71

Change Network. ........................................................................................................................................... 72

IP Address ............................................................................................................................................................ 72

Obtain IP Automatically ..................................................................................................................... 72

Manual IP Conguration.................................................................................................................... 73

Sound. ............................................................................................................................................................................. 73

Volume. ................................................................................................................................................................. 73

Adjust System Volume. ....................................................................................................................... 73

Adjust Speakerphone Volume. ...................................................................................................... 73

Adjust Ringer Volume. ..........................................................................................................................74

Adjust Media Volume. ...........................................................................................................................74

Ringtone. ..............................................................................................................................................................74

Listen to Current Ringtone................................................................................................................74

Change Ringtone. ....................................................................................................................................74

System. ............................................................................................................................................................................75

System Information. .....................................................................................................................................75

viii

Verizon Hub User Guide

View System Information. ..................................................................................................................75

Check if Verizon Hub is Online. ......................................................................................................75

Version Information. .....................................................................................................................................75

View Version Information...................................................................................................................75

System Resets ....................................................................................................................................................76

Verizon Hub Reset ...................................................................................................................................76

Apps. ..........................................................................................................................................................................................76

Download Apps. ......................................................................................................................................................76

View My Stu. ............................................................................................................................................................76

Remove App. ............................................................................................................................................................. 77

Using Apps. .................................................................................................................................................................77

Horoscopes. ....................................................................................................................................................... 77

Internet Radio. ................................................................................................................................................. 77

Listen to Internet Radio. ..................................................................................................................... 77

Add Station to My Favorites. ........................................................................................................... 78

Remove Station From My Favorites. .......................................................................................... 79

Photo Viewer. .................................................................................................................................................... 79

View Album. ................................................................................................................................................ 79

Play Slideshow. ......................................................................................................................................... 80

Create New Album. ................................................................................................................................80

Edit Album. ...................................................................................................................................................81

Delete Album. ............................................................................................................................................81

Change Wallpaper. ..................................................................................................................................81

Make Screensaver. .................................................................................................................................. 82

Upload New Photos for Wallpaper and Screensaver. .................................................... 82

Puzzle Games. .................................................................................................................................................. 82

Play Number Puzzle. ............................................................................................................................. 82

Play Picture Puzzle. ................................................................................................................................ 83

Play Sudoku. ............................................................................................................................................... 83

Recipes. ................................................................................................................................................................. 84

Feedback. ............................................................................................................................................................................. 84

Verizon Hub Handset(s). ................................................................................................................................ 85

Volume Controls. ............................................................................................................................................................86

Ringer Volume. ........................................................................................................................................................ 86

Handset Speaker Volume. ............................................................................................................................... 86

Verizon Hub User Guide

Keypad Button Volume. .................................................................................................................................... 86

Headset Jack. ..................................................................................................................................................................... 87

Menu. ....................................................................................................................................................................................... 87

Received Calls. .......................................................................................................................................................... 87

View Received Calls. ..................................................................................................................................... 87

View Received Calls Details. ................................................................................................................... 87

Received Calls – Add New Contact. .................................................................................................. 88

Received Calls – Update Existing Contact....................................................................................88

Delete Received Call. ................................................................................................................................... 89

Delete All Received Calls Information.............................................................................................89

Dialed Calls. ................................................................................................................................................................ 89

View Dialed Calls. ........................................................................................................................................... 89

View Dialed Calls Details. ......................................................................................................................... 90

Dialed Calls – Add New Contact. ........................................................................................................ 90

Dialed Calls – Update Existing Contact. ..........................................................................................91

Delete Dialed Call. ..........................................................................................................................................91

Delete All Dialed Calls. ............................................................................................................................... 92

Contacts. ....................................................................................................................................................................... 92

Edit Contact. ...................................................................................................................................................... 93

View Contact Details. .................................................................................................................................. 94

Delete Contact. ................................................................................................................................................ 94

Delete All Contacts. ...................................................................................................................................... 95

Call Contact. ....................................................................................................................................................... 95

Settings. ........................................................................................................................................................................ 96

Set Background. ..............................................................................................................................................96

Ringtones. ........................................................................................................................................................... 96

Set Ringtone Type. ................................................................................................................................. 96

Set Ringtone Volume ........................................................................................................................... 97

Set Contrast. ...................................................................................................................................................... 97

Keypad Volume. .............................................................................................................................................. 98

Registration........................................................................................................................................................ 98

Activate Handset Automatically................................................................................................... 98

Activate Handset Manually. .............................................................................................................99

Delete Handset. ........................................................................................................................................99

Version. ..................................................................................................................................................................99

Verizon Hub User Guide

View Version Information.................................................................................................................. 99

Intercom. ........................................................................................................................................................... 100

Intercom From Verizon Hub Base to Handset. ....................................................................... 100

Intercom From Handset to Verizon Hub Base. ....................................................................... 100

Intercom from Handset to Handset. ..............................................................................................101

Answer Incoming Call While Using Intercom. .........................................................................101

Making Calls.....................................................................................................................................................................102

Place a Domestic Call........................................................................................................................................102

Place an International Call. ..........................................................................................................................102

Automatically Blocked Numbers. ...........................................................................................................102

Collect Calls. .............................................................................................................................................................102

Important 9-1-1 Emergency Response Information. ..............................................................103

Important Digital Voice Service Information. .............................................................................. 104

Moving and Updating Your 9-1-1 Service Address. ............................................................ 104

Prior to Moving. ........................................................................................................................................... 104

New Address. ..................................................................................................................................................105

Update Your 9-1-1 Emergency Response Service Address. ...........................................105

Digital Voice Calling Features. ............................................................................................................ 106

Voice Mail. ......................................................................................................................................................................... 106

Set Up Voice Mail Account. ..........................................................................................................................107

Change Personal Greeting. ..........................................................................................................................107

Change Passcode. ................................................................................................................................................108

Retrieve Voice Mail Messages. ..........................................................................................................................109

Listen to Voice Mail. ...........................................................................................................................................109

Listen to Voice Mail Away from Home. ...............................................................................................11 0

Recover a Deleted Message. ....................................................................................................................... 111

Visual Voice Mail........................................................................................................................................................... 111

Listen to Voice Mail from your Computer......................................................................................... 111

Customizing Your Mailbox...................................................................................................................................11 2

Select Message Preferences. ....................................................................................................................... 112

Change Ring Count. ........................................................................................................................................... 11 3

Set Up Voice Mail Email Notication. ...................................................................................................11 3

4-1-1 Directory Assistance...................................................................................................................................11 3

Verizon Hub User Guide

Caller ID With Name. .................................................................................................................................................11 4

Call Waiting. ...................................................................................................................................................................... 114

Use Call Waiting. ................................................................................................................................................... 114

Temporarily Disable Call Waiting. ...........................................................................................................11 4

Permanently Disable Call Waiting. ......................................................................................................... 11 5

Call Waiting With Caller ID. ..................................................................................................................................11 5

Caller ID Block. ............................................................................................................................................................... 115

Return Call *69. ..............................................................................................................................................................11 6

Do Not Disturb. .............................................................................................................................................................. 117

3-Way Calling. ................................................................................................................................................................. 117

Start a 3-Way Call. ................................................................................................................................................ 117

End a 3-Way Call. .................................................................................................................................................. 117

Speed Dial 10. .................................................................................................................................................................11 8

Add/Change Number on Speed Dial 10 List. ................................................................................. 11 8

Domestic Numbers..............................................................................................................................11 8

International Numbers. .................................................................................................................... 118

Make a Call Using Speed Dial 10. ............................................................................................................ 11 9

Call Forwarding. ............................................................................................................................................................119

Activate Call Forwarding. ..............................................................................................................................12 0

Cancel Call Forwarding. ..................................................................................................................................120

Quick Reference Guide. ..........................................................................................................................................121

Web Management Site. .................................................................................................................................12 2

Registering Account on Web Management Site. ........................................................................12 2

Checking Your Text Messages. ...................................................................................................................12 3

Home. .....................................................................................................................................................................................124

View Missed Calls. ...............................................................................................................................................12 4

View New Voice Mail. ........................................................................................................................................124

Check New Messages. ......................................................................................................................................124

View All Calling Features. ..............................................................................................................................124

View Today’s Calendar Events. ..................................................................................................................125

View New Verizon Relay Messages. .......................................................................................................12 5

Change Wallpaper. ..............................................................................................................................................125

Verizon Hub Photos. ..........................................................................................................................................12 5

xii

Verizon Hub User Guide

View All Photos. .............................................................................................................................................125

Upload Photos. ..............................................................................................................................................126

Verizon Messages. ...............................................................................................................................................12 6

View All Verizon Messages. ...................................................................................................................126

Transfer Your Number. .....................................................................................................................................12 7

9-1-1 Emergency Response Service Address. ...............................................................................127

Communications. .........................................................................................................................................................12 8

Calls. ...............................................................................................................................................................................12 8

View All Calls. ..................................................................................................................................................12 8

View Incoming Calls...................................................................................................................................128

View Outgoing Calls. .................................................................................................................................12 8

View Missed Calls. ........................................................................................................................................128

Delete Call. ........................................................................................................................................................12 8

Add Caller to Contacts. ............................................................................................................................129

Voice Mail. .................................................................................................................................................................12 9

View All Voice Mail. .....................................................................................................................................130

View Played Voice Mail. ...........................................................................................................................130

View Unplayed Voice Mail. ....................................................................................................................130

Play Voice Mail. ..............................................................................................................................................130

Save Voice Mail Messages. .....................................................................................................................131

Delete Voice Mail(s). ...................................................................................................................................131

Messaging. ................................................................................................................................................................131

View All Messages. ......................................................................................................................................131

View Sent Messages. .................................................................................................................................131

View Received Messages. .......................................................................................................................131

View Undelivered Messages. ...............................................................................................................131

View Unread Messages. ...........................................................................................................................132

Delete Message(s). ......................................................................................................................................132

Verizon Relay. ..................................................................................................................................................................132

Add Member. ...........................................................................................................................................................132

Edit Member. ...........................................................................................................................................................13 3

View All Verizon Relay Messages. ...........................................................................................................133

View Verizon Relay Message. .....................................................................................................................133

Delete Verizon Relay Message. .................................................................................................................133

Contacts. ..............................................................................................................................................................................134

View Contacts. ........................................................................................................................................................134

xiii

Verizon Hub User Guide

Add Contact. ............................................................................................................................................................13 4

Edit Contact. ............................................................................................................................................................13 4

Delete Contact. ......................................................................................................................................................13 5

Add Group. ................................................................................................................................................................135

Rename Group. ......................................................................................................................................................135

Delete Group. ..........................................................................................................................................................135

Import Contacts. ...................................................................................................................................................136

Import Contacts from .csv File. ..........................................................................................................136

Create a .csv File. ..........................................................................................................................................136

Search Contacts. ...................................................................................................................................................137

Search Contacts by Name or Number. .........................................................................................137

Calendar. .............................................................................................................................................................................137

View Calendar.........................................................................................................................................................137

Add New Event. .....................................................................................................................................................13 7

Edit Event. ..................................................................................................................................................................137

Delete Event. ...........................................................................................................................................................138

Directories. ........................................................................................................................................................................138

Business Search. ...................................................................................................................................................13 8

People Search. ........................................................................................................................................................139

* Last Name is required for a White Pages search. ....................................................................139

Reverse Lookup. ...................................................................................................................................................13 9

Look Up a Number. ..............................................................................................................................139

Verizon Hub Photos. ..................................................................................................................................................139

View Photos. ............................................................................................................................................................139

Save Photo as Contact Image. ...................................................................................................................14 0

Add Photo to Screensaver. ..........................................................................................................................140

Set Photo as Wallpaper. ................................................................................................................................140

Delete a Photo. ....................................................................................................................................................141

Edit Photos. ............................................................................................................................................................ 141

Upload Photos. ...................................................................................................................................................... 141

Screensaver. .............................................................................................................................................................142

Upload Screensaver Image. ..................................................................................................................142

Select From All Photos. ............................................................................................................................142

Remove Photo. ..............................................................................................................................................142

Wallpaper. ..................................................................................................................................................................143

Upload Wallpaper Image. ......................................................................................................................143

xiv

Verizon Hub User Guide

Select From All Photos. ............................................................................................................................143

Settings. ...........................................................................................................................................................................144

Calling Features. ...................................................................................................................................................144

Call Forwarding. ............................................................................................................................................144

Turn On Call Forwarding. .................................................................................................................144

Delete Call Forwarding Number. ...............................................................................................145

Turn O Call Forwarding. ................................................................................................................145

Do Not Disturb. ..............................................................................................................................................145

Turn On Do Not Disturb. ..................................................................................................................14 5

Schedule Do Not Disturb. ...............................................................................................................14 5

Edit Do Not Disturb Schedule. .....................................................................................................145

Delete Do Not Disturb Schedule. ..............................................................................................14 6

Turn O Do Not Disturb. ..................................................................................................................146

Incoming Call Block. ..................................................................................................................................146

Turn On Incoming Call Block. .......................................................................................................14 6

Turn O Incoming Call Block. .......................................................................................................147

Delete Number From Block Caller List. ..................................................................................147

Simultaneous Ring......................................................................................................................................147

Turn On Simultaneous Ring. .........................................................................................................147

Delete Simultaneous Ring Numbers. .....................................................................................14 8

Turn O Simultaneous Ring. .........................................................................................................14 8

Backup Number. ...........................................................................................................................................14 9

View Backup Number. .......................................................................................................................149

Edit Backup Number. ..........................................................................................................................149

Call Waiting. .....................................................................................................................................................150

Turn On Call Waiting. ..........................................................................................................................15 0

Turn O Call Waiting. ..........................................................................................................................150

Caller ID Block. ...............................................................................................................................................15 0

Turn On Caller ID Block. ....................................................................................................................150

Turn O Caller ID Block. ....................................................................................................................151

International Call Block. ..........................................................................................................................151

Change International Call Block. ................................................................................................151

View International Rates and Country Codes. ..................................................................151

Voice Mail Services. ....................................................................................................................................152

Change Voice Mail Ring Count. ...................................................................................................152

Verizon Hub User Guide

Set Up Email Notications of New Voice Mail. .................................................................152

Services. ......................................................................................................................................................................153

Service Address for 9-1-1 Emergency Response. ..................................................................153

View Service Address. ........................................................................................................................153

Email Address. ................................................................................................................................................15 3

View Email Address. ............................................................................................................................153

Help. ........................................................................................................................................................................................154

GoToAssist. ........................................................................................................................................................................155

Send Feedback. .............................................................................................................................................................155

Troubleshooting. ..................................................................................................................................................156

Important Customer Information. ..................................................................................................158

Warranty. .............................................................................................................................................................................158

Open Source Licenses. .............................................................................................................................................158

FCC Statement................................................................................................................................................................159

Important Note. ............................................................................................................................................................159

FCC Radiation Exposure Statement. .....................................................................................................159

Danger—Electric Shock and Fire. .................................................................................................161

Caution—Disposal. ..................................................................................................................................162

Danger—Handset Battery Pack. ....................................................................................................162

Caution—Electromagnetic Interference. ...............................................................................162

Danger—Liquid Crystal Display (LCD). .....................................................................................162

xvi

Set Up Your Verizon Hub.

Setting up your Verizon Hub is easy.

Verify Box Contents.

Verizon Hub base.1. Support stand.2. Cordless handset.3. Power cord.4. Handset battery. 5. Ethernet cable (for wired 6.

connection only).

Stylus.7. Emergency 9-1-1 sticker sheet.8. Important battery information card9. Let’s Get Started Guide10.

Verizon Hub User Guide

Attach the Support Stand to the Base.

Slip one end of the support stand into one 1.

of the holes on the back of the base.

Slip the other end of the support stand into 2.

the other hole at the back of the base.

Conrm that the support stand is rmly 3.

connected to the base.

Decide How You’ll Connect to the Internet (Wireless or Wired).

Wireless Connection.

Place your Verizon Hub on a sturdy, at 4.

surface near an active power outlet.

It should be close enough to your wireless 5.

router to get a strong signal.

Wired Connection.

Place your Verizon Hub on a sturdy, at surface that’s near an active power outlet and within reach of your Ethernet outlet.

Other Considerations.

Because the signal loses strength when it travels through • walls, we recommend keeping the number of walls and ceilings between your Verizon Hub and other devices on your network, such as your router, to a minimum.

Keep your Verizon Hub away from large metal objects, • which can aect signal quality and strength.

Caution.

Keep your Verizon Hub at least 10 feet from a microwave. •

Position your Verizon Hub away from heat sources, • moisture and excessive dust.

Plug in Your Verizon Hub.

Verizon Hub User Guide

Plug the small end of the power cord into the hole on the 1. back of the base marked “5V DC.”

Plug the other end into an outlet. 2.

Your Verizon Hub touch screen will power up and turn on.3.

Insert the Handset Battery.

Pick up the handset and slide the battery cover o the 1. back of it.

Insert the battery so the metal contacts on the battery 2. are touching the contacts within the handset. The battery will snap into place.

Slide the battery cover back on. It will click when 3. fully closed.

Verizon Hub User Guide

Place the Handset in Its Cradle.

With the screen facing outward, place the handset in 1. its cradle.

You will see the battery icon in the top-right of the 2. screen. This shows that it’s charging.

Charge the battery completely before using the handset 3. for the rst time. We suggest charging it for 2 hours.

Attach Stickers.

Place the 9-1-1 stickers on or near your Verizon Hub.

Set Up Verizon Hub and Digital Voice Service.

Once your Verizon Hub is powered on, an on-screen setup will walk you through a few steps to connect to your Digital Voice service. Simply follow the steps.

After you plug in your Verizon Hub, the LCD screen will 1. display a Welcome screen.

Touch 2. Next.

If you have an established home network, you can 3. connect your Verizon Hub to the wired or wireless network.

If you have a wired home network, touch • Use a

Network Cable.

If you have a wireless home network, touch • Use

My Wireless Network.

Verizon Hub User Guide

How to Enter Information.

To navigate the touch screen, touch the screen with your nger or stylus to move through the steps.

To enter information into blank elds, touch the empty eld, which will launch a keyboard.

The keyboard is enabled with predictive text so it will assist you in the words you enter. If Verizon Hub predicts the correct word, touch the highlighted text to add the word to your message.

Connect to Wireless Network.

Be sure to have your Network Name (SSID) and Encryption Key or Pass Phrase.

After Verizon Hub has scanned for available networks, 1. choose your network from the list of available wireless networks.

If your network isn’t listed, touch 2. Add Network to manually enter your networking settings.

a. Touch Enter Network Name. b. Use the keyboard to enter your network’s

Network Name (SSID) and touch Enter.

TIP:

The Network Name (SSID) is the name of your wireless network. It may be found on your router or in the router’s manual. If you’re unable to locate this information, please contact your router manufacturer for assistance. c. Touch Enter Encryption Key. d. Use the keyboard to enter your network’s Encryption Key or Pass Phrase. e. Touch Enter.

TIP:

An Encryption Key or Pass Phrase is used to prevent strangers from accessing your wireless network. It may be found on the router or in the router’s manual. This may also be identied as a WEP, WEP Key or Network Password. If you’re unable to locate this information, please contact your router manufacturer for assistance.

Verizon Hub User Guide

We recommend using a secure network for the Verizon 3. Hub, which will be indicated by a lock image next to the network name.

Select the security type – 4. None, WEP, WPA-PSK/WPA2.

Note: Use the default setting unless you know for sure your security type is dierent.

To set 5. Advanced settings, touch Advanced and select the Encryption Key Type and Index.

When you’re done, touch 6. Save.

Verizon Hub will attempt to connect to your 7. wireless network.

Touch 8. Next when the message displays saying you have successfully connected to your network.

Connect to Wired Network.

Locate the Ethernet cable provided in your box.1.

Connect one end of the Ethernet cable into the 2. Ethernet port on the back panel of the Verizon Hub.

Connect the other end of the Ethernet cable into 3. your network router or Ethernet wall jack.

Touch 4. Next.

Note: If you’re having trouble connecting, you might

want to manually congure your connection.

a. Touch Manually Congure Connection. b. Enter the IP Address, Primary DNS Server,

Subnet Mask, Secondary DNS Server and Default Gateway. See Glossary of Terms

for details.

c. Touch Save. If the problem continues, please

call Customer Support at 1-800-922-0204.

When the screen displays saying you have 5.

successfully connected to the network, touch Next.

Add Backup Number.

Verizon Hub User Guide

If you experience an interruption in service, you can have your calls automatically forwarded to a Backup Number.

During setup, you will be asked to enter a 1.

Backup Number.

Touch the 2. entry eld, and the keyboard with launch. Enter another3. phone number as a Backup Number.

Ex: Cell phone number.

Touch 4. Enter. Touch 5. Save to nish.

IMPORTANT INFORMATION: Backup Number cannot be used with international numbers except those that belong to select Caribbean and other neighboring destinations. International long distance rates apply when using Backup Number with these destinations: Anguilla, Antigua, Bahamas, Barbados, Barbuda, Bermuda, Cayman Islands, Grenada, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands and Virgin Islands, British. There are no additional charges for using Backup Number with these destinations: American Samoa, Canada, Guam, Northern Mariana Islands, Puerto Rico and Virgin Islands, U.S.

Take Tour.

When Verizon Hub is checking for and downloading updates, you will be automatically taken through a tour of Verizon Hub’s features.

Touch Replay Tour if you want to watch it again.

Set Up Voice Mail.

The nal step of the set-up process lets you set up your Voice Mail immediately.

Important Note: Prior to changing your Verizon Hub telephone number or transferring your existing home phone number to your Verizon Hub, you must set up Voice Mail rst.

Verizon Hub User Guide

Touch 1. Set Up Voice Mail.

This will dial the Voice Mail system.2.

Enter the 3. last 4 digits of your phone number.

Follow the voice prompts.4.

Transfer Existing Home Phone Number to Your Verizon Hub.

If you want to transfer your existing phone number, you can contact Customer Support directly from your Verizon Hub.

Important Note: Prior to changing your Verizon Hub telephone number or transferring your existing home phone number to your Verizon Hub, you must set up Voice Mail rst.

Touch 1. Transfer Number.

This will dial Customer Support.2.

Follow the voice prompts.3.

Once you’re set up, you will see this screen. Touch OK to start using your Verizon Hub.

Handset Controls.

Front View.

Verizon Hub User Guide

Option Keys

Talk

OK Button/Joystick

Speakerphone

Option Keys

End

Down

Left

Right

Mute

OK Button/Joystick.

Press down on the OK Button/Joystick to select OK.

You can move the OK Button/Joystick Left, Right, Up and Down to navigate the Menu and select options.

Side Views.

Verizon Hub User Guide

Volume +

Volume -

Volume

Controls.

Headset

Jack.

Headset Jack

Volume Controls.

Ringer Volume.

While NOT on a call, press Volume + or Volume - on the side of the handset to adjust the ringer volume.

Left

Right

Handset Speaker Volume.

During a phone call, press Volume + or Volume - on the side of the handset to adjust the speaker volume.

Keypad Button Volume.

While navigating the handset Menu, press Volume + or Volume - on the side of the handset to adjust the keypad button volume.

You will hear the button volume increase and decrease as you press Volume + and Volume -.

Verizon Hub User Guide

Headset Jack.

The handset is compatible with all 2.5mm telephone headsets with a built-in microphone.

Simply insert the headset plug into the right side of the handset.

You will be able to make and receive phone calls using your headset.

Set Up Accessory Handset & Charging Cradle.

You can add up to three additional handsets to use with your Verizon Hub, and place the charging cradles anywhere your home has AC power.

Accessory Handset & Charging Cradle sold separately.

Verify Box Contents.

Verizon Hub User Guide

Cordless handset.1.

Charging cradle.2.

Power cord.3.

Handset battery.4.

Insert the Handset Battery.

Slide the battery cover o the back of the handset. 1.

Insert the battery so the metal contacts on the battery 2. are touching the contacts within the handset. The battery will snap into place.

Slide the battery cover back on. It will click when 3. fully closed.

Activate Accessory Handset With Base.

With the screen facing outward, place the cordless 1. handset in the cradle of your Verizon Hub base.

A beep tone will indicate it’s connected. 2.

You will see “Activating handset…” displayed on 3. the handset screen, followed by the message “Activated successfully.”

The handset Home screen will appear indicating 4. activation has been fully completed.

Verizon Hub User Guide

Plug in Accessory Handset Charging Cradle.

Plug the charging cradle into any AC power outlet in 1.

your home.

With the screen facing outward, place the handset into 2.

the cradle.

You will see the battery icon appear – this shows that the 3.

handset is charging.

It’s important to charge the battery completely before 4.

using the handset for the rst time. We suggest charging it for 2 hours.

Want to learn more?

Check out the Accessory Handset & Charging Cradle for Verizon Hub User Guide online at verizonwireless.com/hub for more information.

Verizon Hub Base.

Home Screen.

This section covers everything you can do from the Home screen.

You can move the Date, Weather and Call Settings widgets to anywhere you want on the screen – simply touch the feature and drag it to the desired location.

You can also temporarily hide the Date, Weather and Call Settings widgets to use the Home screen as a photo frame. Touch the Home screen to make everything disappear except for the background photo; touch it again to make them re-appear.

Verizon Hub User Guide

You can always touch

to return Home from any screen.

Weather.

Check Current Weather or Extended Forecast.

Current Weather conditions will be available on 1. the Home screen.

T2. ouch

Touch3.

Touch4.

Touch5.

to move to your next saved location.

to view the Extended Forecast.

to close the Extended Forecast.

to manage locations.

Add Weather Location.

Current Weather conditions will be available on the 1. Home screen.

Touch2.

on the Weather widget. Touch 3. Manage Locations. Touch 4. Add Location. To add a U.S. location:5.

Touch the U.S. • Location tab. Enter the • City and State or ZIP Code. Touch • Done.

To add an international location:6.

Touch the • International Location tab. Enter the • City and Province or Country.

Touch • Done. The new location will be added to the bottom of the list.7. If you want to change your Home location to this new 8.

location, touch the location and touch the box next to Make this your Home location.

Touch 9. Back to return to the previous screen. Touch10.

to return Home.

Verizon Hub User Guide

The location added will be displayed on the Home screen.

Change Weather Location on Home Screen.

Current Weather conditions will be available on the 1.

Home screen.

Touch2.

on the Weather widget. Touch 3. Manage Locations. Select a location from the list. 4.

OR If you only have one location listed, refer to Add Weather Location of this guide to add a new location.

Touch the box next to 5. Make this your Home location. Touch6.

to return Home.

The location added will be displayed on the Home screen.

+ 148 hidden pages

Verizon Hub User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual