CARD TYPES ACCEPTED
• Visa • PayPal
• MasterCard • Carte Blanche
• Debit Cards • Diners Club
• American Express • JCB
• Discover • EBT
CREDIT SALE
• Select SALE
•
Enter sale
amount and press ENTER
•
Enter tip am
ount and press ENTER or press
ENTER to bypass
• Select YES
•
Swipe
customer card, insert card or manually
enter account number and press ENTER
• Select desired language
•
Select CREDIT
- Enter expiration date (MMYY) and press
ENTER - Card present? Select Y ES (if No, see
Mail/Phone
section)
- Imp
rint the card and prFTT&/5&3
- Enter V-Code and QSFTT&/5&3PSQSFTT
&/5&3 to
bypass
- If
bypa
ssed, select V -CODE option: NO (no V-Code),
XREAD (unreadable) or XPROV (not provided)
• Terminal dials out
• Remove card
• Receipt prints
MAIL/PHONE SALE
•
Tap the SCROLL icon
• Select PHONE ORDER
•
Enter sale
amount and press ENTER
• Select YES
•
Manually
enter account number and pressENTER
•
Enter expiration
date (MMYY) and press ENTER
•
Sele
ct o
ption:P HONE or WEB
- If Web, encrypted? Select YES or NO
• Enter purchase order number and press ENTER
•
Enter V-Code
and press ENTER or press ENTER to
bypass
- If bypassed, selectV -CODE option: NO (no V-Code),
XREAD (unreadable) or
X PROV (not provided)
•
Enter stree
t address number and press ENT ER
•
Enter Zip
Code and press ENTER
• Terminal dials out and receipt prints
DEBIT SALE
• Select SALE
• Enter sale amount and press ENTER
• Select YES
•
Swipe or insert customer card
• Select DEBIT
•
Have customer
enter PIN on PIN pad and press ENTER -
Enter cash back amount and press ENT ER
• Terminal dials out and receipt prints
CREDIT REFUND
•
Tap the SCROLL icon
• Select REFUND
•
Enter refund amount
and press ENT ER
• Select YES
•
Swipe
customer card, insert card or manually
enter account number and press ENTER
• Select desired language
•
Sele
ct CR
ED
IT
- Enter expiration date (MMYY) and press ENT ER
• Terminal dials out
• Remove card
• Receipt prints
TERMINAL MESSAGES
AMOUNT BALANCE/BALANCE DUE: A partial
authorization has occurred. Ask customer for another
form of payment for the remaining balance of the sale.
Press E
NTER to print the receipt. Pressing CANCEL will
not void the transaction.
AVS (ADDRESS VER IFICATION SERVICE): Checks if
the street address and Zip Code entered match the
customer’s billing address.
CALL: Call Voice Authorization Center. If approved,
proceed with
e Entry.
HOLD/CALL OR PICK UP CARD: Hold the card. Use Code
10 procedure. Call the Voice Authorization Center
CARD SWIPE ER ROR: Magnetic stripe did not read.
Swipe card again or manually key-in account number
COMM ERROR: A communication error has occurred.
Check line connections, call Help Desk.
GB (NUMBER): Good batch. Batch transmission accepted.
MANUAL ENTRY NOT ALLOWED: Current transaction
will not allow manual entry. Debit cards may not be
manually keyed-in.
QD (NUMBER) OR RB (NUMBER ): Quit Dupl
icating or
Rejected Ba
tch. Call Help Desk.
RECORD NOT FOUND: Invoice number is not found in
terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call Help Desk.
V-CODE: Veri
cation Code. A 3-4 digit non-embossed
number found on card signature panel or near embossed
account number on front. V-Code may be prompted for
on a manually-entered transaction.
Verifone Quick
Reference Guide
V
X680 , XE VA440
Hot Keys:
C ustomer Support
Vo ice A uthorization
Bank ID #0 67 00 0
•
Private Label
- Enter Zip
Code and press ENTER
- Have customer enter PIN on PIN pad and press
ENTER, or press ENTER to bypass
DEBIT REFUND
•
Tap the SCROLL icon
• Select REFUND
•
Enter
refund amount and prFTT&/5&R
• Select YES
•
Swi
pe customer card, insert card or manually
enter account number and pSFTT&/5&3
•
Select DEBIT
•
Have customer enter PIN on PIN pad
and press ENTER
•
Enter original transaction date (MMDDYY), and
press ENTER
•
Enter original time (HHMMSS), and press ENTER
•
Terminal dials out, and receipt prints
DEACTIVATE THE TERMINAL
• Press ENTER
• Select SETUP
– Enter password and press ENTER
• Select DEACTIVATION
• Terminal dials out, then displays DEACTIVATED
• More merchants? Select NO
• The screen then displays Authentication Code.
The terminal must be authenticated before
transaction can be processed
1-877-995-9198
1-800-990-2265
REVERSAL (FULL/PARTIAL)
Reversals
may only be processed on sales within the current
batch.
• Tap the SCROLL icon until Reversal displays
• Select REVERSAL
• Select FULL (full amount reversed) or PARTIAL (partial
amount reversed)
• Select retrieval method: INV# (invoice #) or AMT
(amount)
• Enter retrieval information, and press ENTER
•
YES (reverses
trans), NO (returns to last screen),
or NEXT (scrolls to next trans)
and press ENTER
DEBIT RE-ENTER
• Tap the SCROLL icon until Oine displays
•
Select OFFLINE
• Enter transaction amount and press ENTER
– Enter tip amount and press ENTER,
or press ENTER
• Select YES
• Swipe customer card or manually enter
account number and press ENTER
• Select DEBIT
• Select type: SALE or REFUND
• Enter network ID (three digits) and press ENTER
• Enter settlement date (MMDD) and press ENTER
• Enter original transaction date (MMDDYY) and press
ENTER
• Enter original time (HHMMSS) and press ENTER
• Enter original trace number (six digits) and press
ENTER
•
ENTER
• Enter approval code (six digits) and press ENTER-
ENTER
• Receipt prints
CREDIT OFFLINE ENTRY
• Tap the SCROLL icon until Oine displays
• Select OFFLINE
•
Enter sale amount and press ENTER
– Enter tip amount and press ENTER, or press ENTER to
• Select YES
• Swipe or tap customer card or manually enter
account number and press ENTER
• Select CREDIT
ENTER
ENTER
• Enter transaction ID (15 characters) and press ENTER
• Enter approval code (six digits) and press ENTER
• Receipt prints
AUTHORIZATION ONLY
• Tap the SCROLL icon
• Select AUTH ONLY
• Enter sale amount and press ENTER
• Select YES
– Select the desired language
– Select CREDIT
– Enter expiration date (MMYY) and press ENTER
– Imprint the card and press ENTER
• Tap the TIP icon
•
Select retrieval method: CLRK (clerk ID), AMT (amount),
ACCT (last 4 digits), or INV# (invoice #)
• Enter retrieval information, and press ENTER
•
Transaction displays, select option
PREV (previous trans), NEXT (next trans), or INV#
(retrieve another invoice #)
• Enter the tip amount and press ENTER
BALANCE INQUIRY
•
•
Tap the TIP
•
EBT SALE (FOOD STAMPS/CASH BENEFITS)
•
Enter SALE
•
Enter sale amount and press ENTER
Select YES
Swipe customer card or manually enter
account number and press ENTER
•
Select EBT
•
Select FOOD or CASH
ENTER
•
Have customer enter PIN on PIN pad and press ENTER
•
Terminal dials out and receipt prints
EBT SALE (ELECTRONIC VOUCHER)
Select SALE
Enter sale amount and press ENTER
Select YES
• Enter voucher serial number (15 digits), and press
ENTER
• Terminal dials out, and receipt prints
EBT OFFLINE (FOOD STAMPS/CASH BENEFITS
• Tap the TIP icon until Oine displays
• Select OFFLINE
• Enter sale amount and press ENTER
• Select YES
• Swipe customer card or manually enter account
number and press ENTER
• Select EBT
•
Select transaction type: FOOD or CASH
(food sale) or
FREFN (food refund)
• Enter network ID (three digits) and press ENTER
• Enter settlement date (MMDD) and press ENTER
•
Enter original transaction date (MMDDYY) and press ENTER
• Enter original time (HHMMSS) and press ENTER
• Enter original trace number (six digits) and press
ENTER
•
ENTER
• Enter approval code (six digits) and press ENTER
• Receipt prints
EBT OFFLINE (ELECTRONIC VOUCHER)
• Tap the TIP icon until Oine displays
• Select OFFLINE
• Enter sale amount and press ENTER
• Select YES
• Swipe customer card or manually enter account
number and press ENTER
• Select EBT
• Select transaction type: VCHR
• Enter network ID (three digits), and press ENTER
EBT REFUND
• Select REFUND
• Enter refund amount and press ENTER
• Select YES
• Enter clerk ID (1-4 characters), and press ENTER
REPRINT A RECEIPT
• Tap the REPRINT icon
• Select reprint option: LAST RECEIPT (last transaction in
batch) or ANY RECEIPT (desired transaction in batch)
ENTER
• Receipt prints
REPORTS
• Tap the REPORTS icon
•
Choose report: TOTALS (total amounts), DETAIL (each
transaction), or CLERK/SERVER (clerk totals/detail)
– If Clerk/Server, select option: TOTALS or DETAIL
– If Clerk/Server Detail , select ONE (one clerk) or ALL (all
clerks)
– If One clerk, enter the Clerk ID,
and press ENTER
• Report prints
TRANSACTION REVIEW
• Tap the SCROLL icon until Batch Review displays
• Select BATCH REVIEW
• Select retrieval method: CLRK (clerk ID), AMT (amount),
ACCT (last 4 digits), or INV# (invoice #)
• Enter retrieval information, and press ENTER
• Transaction displays, select PREV or NEXT to scroll
transactions
VIEW TOTALS
RB or
• Tap the SCROLL icon until Batch Totals displays
•
Select BATCH TOTALS
– Press
or to scroll hosts, then press to
select host
• Batch totals display, press ENTER to exit
BATCH SETTLEMENT
• Select SETTLEMENT
•
Sale and refund totals display, press ENTER to conrm
and press ENTER
• Terminal dials out, and displays GB XXXX ACCEPTED
• Press ENTER
• Settlement report prints
FAILED SETTLEMENT
RB or QD response
•
Terminal will display RB [NUMBER] or QD [NUMBER]
• DO NOT delete batch or continue without Help Desk
verication
• Call Help Desk
AUTHENTICATE THE TERMINAL
• Terminal dials out, receipt prints
•
Terminal dials out
– Remove the card
• Receipt prints
•
ENTER
•
Select PREV, NEXT, or INV# to retrieve another
transaction
•
Select
•
Swipe, tap, or insert customer card or manually enter
account number and press ENTER
– Select the desired language
– Choose card? Select CREDIT or EBT
– If Credit, enter expiration date (MMYY) and press ENTER
– If EBT, select type: FOOD or CASH
– If EBT, have customer enter PIN on PIN pad and press
ENTER
•
Terminal dials out
– Remove the card
•
Receipt prints
•
•
•
•
Swipe customer card or manually enter account
number and press ENTER
Select EBT
Enter voucher approval code (six digits), and press ENTER
•
•
Enter settlement date (MMDD), and press ENTER
•
Enter original transaction date (MMDDYY), and press
ENTER
•
Enter original time (HHMMSS), and press ENTER
•
Enter original trace number (six digits), and press ENTER
•
ENTER
•
Enter approval code (six digits), and press ENTER
•
Enter voucher approval code (six digits), and press ENTER
•
Enter voucher serial number (15 digits), and press ENTER
• Receipt prints
•
Swipe customer card or manually enter account number
and press ENTER
•
Select EBT
•
Have customer enter PIN on PIN pad and press ENTER
•
Terminal dials out, and receipt prints
ADD CLERK
• Press ENTER
• Select SERVERS
•
Select ADD SERVER
ENTER
•
Enter clerk password (5-10 characters), and press ENTER
•
Re-enter the clerk password, and press ENTER
•
Repeat steps to add another clerk
•
Press ENTER
•
Select SETUP
ENTER
•
Select AUTHENTICATION
•
Enter the Authentication Code and press ENTER
•
Enter your Zip Code and press ENTER
•
Terminal dials out, then displays ACTIVATED
• Swipe, tap, or insert customer card or manually enter
account number and press ENTER
ALPHA CHARACTERS
•
Press key corresponding with desired letter
•
Tap the ALPHA icon until desired letter appears
[Number + ALPHA = Letter]
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