Verifone VX820CTLS User Manual

VX 820

Installation Guide

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VeriFone Part Number DOC282-003-EN-A, Revision A.5

VX 820 Installation Guide

© 2010 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other
brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments in this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number DOC282-003-EN-A, Revision A.5

CHAPTER 1

Overview

CHAPTER 2

Setup Select Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

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CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

VX 820 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

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Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

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Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Examine

VX 820 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

MSAM / Micro SD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Smart Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Connection to another VeriFone Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 14

RS232 Connection using an External Power Brick. . . . . . . . . . . . . . . . . . . . 15

Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

USB–Download Support using an External Power Brick . . . . . . . . . . . . . . . 15

PoweredUSB connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . . 17

To Conduct a Credit/Debit Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the VX 820 for Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . 19

Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Stylus and Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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CHAPTER 3

Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

VX 820 INSTALLATION GUIDE 1

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CHAPTER 4

Maintenance and

Cleaning

CHAPTER 5

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

CHAPTER 6

Troubleshooting

Guidelines

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Clean the PIN Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Accessories Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

USB Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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2 VX 820 INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing the VX

820.

Audience

Organization

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Related

Documentation

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This guide describes the VX 820 features, and provides the basic information for
its installation and configuration.

This guide is organized as follows:

Chapter 1, Overview. Provides an overview of the VX 820.

Chapter 2, Setup. Explains setup and installation of the VX 820, selecting a

location, and establishing connections with other devices.

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Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX 820.

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Chapter 4, Maintenance and Cleaning. Explains maintenance of the VX 820.

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Chapter 5, Service and Support. Provides information on contacting your

VeriFone service provider and information on how to order accessories or

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documentations from VeriFone.

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Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

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should you encounter a problem in terminal installation and configuration.

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To learn more about the VX 820, refer to the following set of documents:

• Vx820 Certifications and Regulations Sheet, VPN - DOC282-001-EN-A

• Vx820 Quick Installation Guide, VPN - DOC282-002-EN-A.

• Vx820 Reference Guide, VPN - DOC282-004-EN-A.

• Verix eVo Volume I: Operating System Programmers Manual, VPN -

DOC00301.

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• Verix eVo Volume II: Operating System and Communication Programmers

Manual, VPN - DOC00302.

• Verix eVo Volume III: Operating System Programming Tools Reference

Manual, VPN - DOC00304.

VX670 INSTALLATION GUIDE 3

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

Guide

Conventions

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Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross references.

Italics Italic typeface indicates book

titles or emphasis.

The pencil icon is used to
highlight important information.

The caution symbol indicates
hardware or software failure, or
loss of data.

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See Guide Conventions.

You must not use this unit
underwater.

RS232-type devices do not work
on the VX 820 communication
port.

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The unit is not waterproof or
dustproof, and is intended for
indoor use only.

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The lighting symbol is used as a
warning when bodily injury might
occur.

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Due to risk of shock do not use
the terminal near water.

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PREFACE

Guide Conventions

Acronym Definitions

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AES Advanced Encryption Standard Algorithm

DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988

ECR Electronic Cash Register

EMV Joint Europay, MasterCard and Visa Standard

MSAM Multiple Secure Access Module

OS Operating System

PIN Personal Identification Number

POS Point-of-Sale

RFID Radio Frequency Identification

SAM Secure Access Module

SC Smart Card (Integrated Chip Card)

SD Secure Digital

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SR Ship Release

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SRAM Static Random Access Memory

UI User Interface

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USB Universal Serial Bus

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PREFACE

Guide Conventions

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6 VX 820 INSTALLATION GUIDE

Overview

CHAPTER 1

This chapter provides a brief description of VeriFone’s VX 820.

VX 820

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Features at a

Glance

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The VX 820 takes the most usable and ergonomic hand-held PIN pad payment
device and takes it to a new level by adding a color touchscreen display, a larger
keypad, and integrated contactless capability. It is designed to fit in a variety of
payment environments to suit nearly any need. With VeriFone’s patent-pending
MAXui design, enhanced with a robust 3.5” color QVGA display, and larger blue
backlit keys, the device is easy to use under any lighting conditions. A tapered
design and ergonomically balanced midpoint help the VX 820 fit comfortably in
even the smallest hands, and the rugged design holds up to the most demanding
conditions.

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The VX 820 is a programmable device, allowing a custom or EMV-approved

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transaction application to run from the PCI PED 3.0-compliant PIN pad, either to

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meet local regulatory requirements or relieve the ECR or terminal of this task.

The VX 820 has a sleek and stylish ergonomic design that offers power and

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performance in a smart card- and MSR-integrated PIN pad device. The VX 820
provides the right combination of features and functions in a sleek, stylish device
that fits in the palm of your hand. This includes a magnetic stripe card reader,
smart card reader, an integrated PIN pad, and optional integrated contactless

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• Displays vibrant colors and comes

with a touchscreen interface ideal
for large and small retailers

• Integrated contactless option

• PCI PED 3.0 approved

• EMV Level 1 and 2 Type Approved,

offering the most reliable security
available, including SSL and
VeriShield file authentication, and
VeriShield Protect to help prevent
fraud.

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Figure 1 VX 820 with new handheld design

VX 820 INSTALLATION GUIDE 7

OVERVIEW

Features and Benefits

Features and

Benefits

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Exceptional Ease of Use

• Bold, ergonomic design is sleek, stylish, and lightweight for conveniently

handing the unit to the consumer for PIN entry or other input

• Intuitive telco-style interface with large, colored control keys and optionally 4

soft-function keys as well as 4 screen-addressable keys via touchscreen
simplify training and reduce support requests

• 240 x 320 pixel color TFT (QVGA) display that supports up to 26 lines x 26

characters and handles multiple languages for global applications

Critical Security Protection

• Incorporates tamper-detection circuitry to resist unauthorized intrusion and

supports a broad spectrum of software-based security features

• Integrated security modules simultaneously support sophisticated encryption

(AES, DES, 3DES, RSA) and key management schemes, including single and
3DES Master Session, single, and 3DES Derived

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Strong Feature Set

• Ensures uncompromising reliability from VeriFone, the worldwide leader in

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e-payment

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• Primary smart card reader support for synchronous and asynchronous smart

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cards

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• Support for international character sets and Unicode standard

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• Received EMV Level 1 and Level 2 approval for smart card solutions

• Offers the most reliable security available, including SSL, VeriShield file

authentication, and VeriShield Protect to help prevent fraud and other
intrusions

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Extended PIN pad Capabilities

• Optional privacy shield

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8 VX 820 INSTALLATION GUIDE

• Patent-pending MAXui design, enhanced with a robust 3.5” color QVGA

display, and larger blue backlit keys, makes it easy to use under any lighting
condition

• Triple-track, high-coercivity, bi-directional card reader handles most magnetic

stripe cards

• Three Security Access Modules (SAMs) safeguard sensitive financial data

and support multiple smart card schemes

• Integrated contactless option

• PCI PED 3.0 approved for PIN-based debit transactions

• Can be powered by other Vx series terminals through a single multi-port

connector which supports RS-232, USB 2.0 device, USB Host, and Ethernet

Setup

CAUTION

Select Location

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Ease of Use

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CHAPTER 2

This chapter describes the setup procedure for the VX 820, in the following
sections:

• Select Location

• Unpack Shipping Carton

• Examine VX 820 Features

• MSAM / Micro SD Cards

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• Cable Connections

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• Cable Connections

• Power Supply

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• Smart Card Reader Use

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• Magnetic Card Reader Use

• Contactless Transactions

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• Optional Accessories

Use the following guidelines to select a location for the VX 820.

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet and the terminal, ECR, or computer

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connected to the VX 820. For safety, do not string cables or cords across a
walkway.

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Environmental

Factors

• Do not use the unit where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

• Do not use the VX 820 outdoors.

The VX 820 is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust can void any warranty.

VX 820 INSTALLATION GUIDE 9