Verifone VX810 CTLS User Manual
Vx810CTLS
Installation Guide
VeriFone Part Number 24963, Revision A
x
810CTLS Installation Guide
V
© 2007 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 24963, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CHAPTER 1
Overview V
CHAPTER 2
Setup Select Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
x
810 PIN pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine
x
810 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
V
Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connection to another VeriFone Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 15
RS232 Connection using an External Power Brick. . . . . . . . . . . . . . . . . . . . 15
Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
USB–Download Support using an External Power Brick . . . . . . . . . . . . . . . 16
Terminal using a PoweredUSB connection . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . . 17
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Smart Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
To Conduct a Credit/Debit Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Maintenance and
Cleaning
Clean the PIN Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
VX810 INSTALLATION GUIDE 1
CONTENTS
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 6
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2 V
X
810 INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing Vx810CTLS.
Audience
Organization
Related
Documentation
This guide provides simple descriptions of Vx810CTLS features, as well as basic
information for the installation and configuration of the V
x
810CTLS.
This guide is organized as follows:
x
Chapter 1, Overview. Provides an overview of the V
Chapter 2, Setup. Explains setup and installation of V
810CTLS.
x
810CTLS, selecting a location
and establishing connections with other devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
x
810.
V
Chapter 4, Maintenance and Cleaning. Explains maintenance of the V
x
810CTLS.
Chapter 5, Service and Support. Provides information on contacting your
VeriFone service provider and information on how to order accessories or
documentations from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
To learn more about Vx810CTLS, refer to the following set of documents:
x
V
810 Certification and Regulation Sheet
VPN 24960
x
V
810 Quick Installation Guide
x
V
810 Reference Guide
x
V
810 Privacy Shield Quick Installation Guide
x
V
810 Stand Adapter Quick Installation Guide
VPN 24961
VPN 24964
VPN 24965
VPN 24966
VX810CTLS INSTALLATION GUIDE 3
PREFACE
Guide Conventions
Guide
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross references.
Italics Italic typeface indicates book
titles or emphasis.
The pencil icon is used to
NOTE
CAUTION
WARNING
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lighting symbol is used as a
warning when bodily injury might
occur.
See Guide Conventions.
You must not use this unit
underwater.
RS232-type devices do not work
x
on the V
port.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use
the terminal near water.
810CTLS communication
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AES Advanced Encryption Standard Algorithm
API Application Programming Interface
ARM Advanced RISC Machines
CAPK Certification Authority Public Key as in the EMV standard
CBC Cipher Block Chaining mode, as defined in ANSI X3.106
COG Chip on Glass
COGS Cost of Goods Sold
CTS Clear to Send
DEA/DES Data Encryption Algorithm/Standard, as defined in ANSI X3.92
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECB Electronic Code Book mode, as defined in ANSI X3.106
ECR Electronic Cash Register
EMV Joint Europay, MasterCard and Visa Standard
ERS Engineering Requirements Specification
4 V
X
810 INSTALLATION GUIDE
Guide Conventions
Table 2 Acronym Definitions (continued)
Acronym Definitions
GID Group Identifier - Concept inherited from Verix terminals file
system
HDLC High-level Data Link Control
ICC Integrated Chip Card (Smart Card)
LCD Liquid Crystal Display
MAC Message Authentication Code, as defined in ANSI X9.19
MMU Memory Management Unit
MSAM Multiple Secure Access Module
MSR Magnetic Stripe Reader
OS Operating System
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
PRD Product Requirement Document
PSCR Primary Smart Card Reader
RFID Radio Frequency Identification
RTS Ready to Send
SOC System on Chip
SAM Secure Access Module
SC Smart Card (Integrated Chip Card)
SD Secure Digital
SDK Software Development Kit
SL3 Security Level 3 and 4
SR Ship Release
SRAM Static Random Access Memory
STN Super Twisted Nematic
UI User Interface
USB Universal Serial Bus
VSS VeriShield Security Scripts
PREFACE
X
810 INSTALLATION GUIDE 5
V
PREFACE
Guide Conventions
6 V
X
810 INSTALLATION GUIDE
Vx810 Overview
7
CHAPTER 1
This chapter provides a brief description of the Vx810. The Vx810 is a customerfacing premium PIN pad brought about by VeriFone’s innovative Purpose Inspired
Design program which focuses on real-world usage.
Apart from its sleek, compact, and functional design, the V
track, high coercivity magnetic stripe reader (MSR) and a Smart Card reader , both
built and proven to perform consistently, even under the heaviest volumes. It also
has an SD card slot for supporting application download via SD memory card. The
SD card slot also serves as an SDIO expansion port to simplify upgrades to
contactless or other emerging technologies – without replacing the PIN pad.
x
The V
(including serial, USB, or optional Ethernet) so you can connect to almost any
device or ECR. Plus, the V
printer and modem to create a fully-loaded payment solution with a hand-over PIN
pad – all in one single device.
810 also offers an array of connectivity options all from a single port
x
810 gives you the option to add a base unit with a
3
.
B
ON
I
S
I
x
810 features a triple-
V
E
R
x
Figure 1 The V
NOTE
Ve riFone ships variant s of the Vx810 for different markets. Your device may have
a different configuration. For example, the V
may or may not have an MSR; it may have none or 3 SAMs; flash ROM size may
be from 4MB, to 8MB or 16MB; and SRAM size may be from 2MB to 4MB.
However, the basic processes described in this guide remain the same,
regardless of configuration.
810
x
810 may or may not have a PSCR; it
VX810 OVERVIEW
8
Features and Benefits
Features and
Benefits
E
V
O
C
Acclaimed Vx Solutions Reliability and Security Guarantees Extra
Protection
• Runs on V erix-based platform, proven in millions of VeriFone V
installed worldwide.
• Has exceptionally reliable magnetic stripe and smart card readers to
reduce read errors.
• Is PCI-PED approved for secure, reliable PIN entry on debit transactions.
• Has received EMV Level 1 and 2 Type Approval for smart card
transactions.
• Provides end-to-end SSL security and supports the latest security options
– including 3DES encryption, and Master/Session and DUKPT (Derived
Unique Key Per Transaction) key management.
• Relies on V eriShield file authentication to help stop fraud and misuse, such
as downloading rogue files or physical tampering.
• Hardware and software application separation minimizes or eliminates the
F
need to re-certify existing payment applications every time an application
is added or modified.
ONE
NT
IA
L
x
RI
DE
Flexibility and Future-Proofing Can Put You Years Ahead to
FI
Safeguard Your Investment
N
• Includes an SD card slot for supporting application download via SD
memory card. The SD card slot also serves as an SDIO expansion port to
simplify upgrades to contactless (the V
technologies – without replacing the PIN pad.
ON
• Provides for a wide range of connectivity via a single connector – including
RS-232, USB, and optional Ethernet – to accomodate nearly any ECR and
fit most merchant needs.
V
E
I
S
I
R
• Offers the option of adding a base unit (the V
x
the V
thermal printer, modem, Ethernet, USB, and serial ports.
810 PIN pad into an all-in-one countertop payment solution with
3
.
x
810 CTLS) or other emerging
B
x
810 DUET) that transforms
Solutions
• Extensive memory (6 MB standard, 12 MB or 20 MB optional) to support
multiple applications, including revenue-producing value-added solutions.
• Uses a 200 MHz, 32-bit, ARM 9 processor for trouble-free multitasking.
12 V
X
810 REFERENCE GUIDE
Setup
9
CHAPTER 3
This chapter describes the setup procedure for Vx810, in the following sections:
• Selecting Location
• Unpacking the Shipping Carton
V
Selecting
Location
O
C
Ease of Use
• Examining the V
• Installing/Replacing MSAM Cards
• Options
• Cable Connections
• Power Supply
• Using the Primary Smart Card Reader
x
810 Features
F
L
IA
ONE
NT
RI
• Using the Magnetic Stripe Card Reader
E
• Using the SDIO Contactless Module
DE
FI
Use the following guidelines to select a location for the Vx810.
N
2
.
B
• Select a location convenient for both merchant and cardholder.
ON
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and the other VFI device, ECR, or
computer connected to the V
across a walkway.
R
V
E
I
S
I
x
810. For safety, do not string cables or cords
Environmental
Factors
CAUTION
• Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or a motor.
• Do not use the device outdoors.
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the device from exposure to rain or dust can void warranty.
VX810 REFERENCE GUIDE 21
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