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V240M2G
Users Guide
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Users Manual
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Verifone V240M2G, V240M3G, V240M3GBW, V240MPLUS, V240MBW Users Guide

V240m
Installation Guide
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Verifone Part Number DOC474-003-EN-A, Revision A.2
V240m Installation Guide
© 2017 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”
Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC474-003-EN-A, Revision A.2
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
V240m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
V240m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
MSAM/uSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing or Installing SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Powered USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cable Connections Using the Full-Function Base . . . . . . . . . . . . . . . . . . . . 19
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
V240M INSTALLATION GUIDE 3
CHAPTER 3
Specifications V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 4
Troubleshooting
Guidelines
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
APPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4 V240M INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing V240m device.

Audience

Organization

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Related
Documentation
This guide provides simple descriptions of the V240m features and the basic information for installing and configuring the V240m.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a V240m device.
Chapter 2, Setup. Explains how to set up and install the V240m and establish
connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
V240m.
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Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and maintaining the V240m unit.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation guide.
To learn more about the V240m device, please refer to the following documents and their associated Verifone Part Numbers (VPN):
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Guide
Conventions
V240m Certifications and Regulations V240m Quick Installation Guide VPN DOC474-002-EN V240m Reference Guide
Please refer to the following document conventions for quickly identifying special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-references.
Italics Italic typeface indicates book
titles or emphasis.

See Guide Conventions.

You must not use this unit
underwater.
VPN DOC474-001-EN
VPN DOC474-004-EN
V240M INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Guide Conventions
Table 1 Document Conventions
Convention Meaning Example

Acronym Definitions

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The pencil icon is used to highlight important information.
The caution symbol indicates hardware or software failure, or loss of data.
The lightning symbol is used as a warning when bodily injury might occur.
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VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988
Please refer to Table 2 for the acronyms used in this manual.
Table 2 Acronym Definitions
Acronym Definitions
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3DES Triple Data Encryption Algorithm
AC Alternating Current
ANSI American National Standards Institute
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cUL Underwriters' Laboratories of Canada
DC Direct Current
DUKPT Derived Unique Key Per Transaction Method as defined in the
ECR Electronic Cash Register
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
LAN Local Area Network
LCD Liquid Crystal Display
LED Light-Emitting Diode
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
RS-232 Recommend Standard number 232
SAM Secure Access Module
UL Underwriters Laboratories
USB Universal Serial Bus
VPN Verifone Part Number
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RS-232-type devices do not work on the communication port.
The unit is not waterproof or dustproof, and is intended for indoor use only.
Due to risk of shock do not use the unit near water.
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6 V240M INSTALLATION GUIDE

Overview

CHAPTER 1
This chapter presents the basics on the V240m terminal and base.

V240m Terminal

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The V240m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.
The V240m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G or 3G infrastructure:
• V240m - provides second-generation (2G) Global System for Mobile
Communications (GSM) connectivity.
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• V240m Plus - provides third-generation (3G) High Speed Packet Access
This guide provides an introduction and basic setup procedures for both 2G and 3G terminals, and will indicate where instructions vary for different models.
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(HSPA) connectivity.
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Front Functions

Figure 1 V240m Front View
The V240m includes the following features:
• Capacitive touch LCD display and CTLS tap area
• Smart card reader
• Magnetic card reader
• Integrated thermal printer
• Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
• Dual-function Backspace/Clear key.
• Customer-entry for Cancel and Enter keys.
V240M INSTALLATION GUIDE 7
OVERVIEW

V240m Bases

Back Functions

V240m Bases
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V240m Charging
Base
After removing the rear cover and battery, the underside of the V240m device shows the following:
Figure 2 V240m Underside Compartment View
• A Micro SD slot
• Dual MSAM slots to support stored-value card programs or other merchant
card requirements
• Dual SIM Card compartments
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The V240m Base provides a stable mounted platform for the V240m terminal. The
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Base comes in two versions:
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• V240m Charging Base

• V240m Full-Function Base
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The Charging Base supports charging only with no communication functionality. The FF Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive.
The Charging Base accomodates and supplies power to the V240m and V240m Plus portable terminals.
8 V240M INSTALLATION GUIDE
Figure 3 V240m Charging Base, Front and Rear
OVERVIEW

Features and Benefits

V240m Full-
Function Base
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The FF Base supports any failover communication via dial up and Ethernet connections for V240m and V240m Plus units. The failover will be supported in all network interfaces available in a terminal.
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Figure 4 V240m FF Base, Front and Rear
The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:
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• 10/100M Ethernet
• 56K modem
• Powered RS-232
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• USB host
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• USB device
Features and
Exceptional Ease of
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Benefits
Use and
Ergonomics
The V240m terminal and V240m Bases provide the following functionality:
• Touch screen enables easy menu control and signature capture.
• Battery-powered for mobility and portable operation.
• Integrated thermal printer for fast transaction processing.
• Large, hard-rubber keys provide improved tactile feedback.
• 3.5” capacitive touch screen display.
• 2G capability (for V240m only).
• 3G functionality (for V240m Plus only).
• WiFi- and Bluetooth-capable.
• Intuitive keypad interface simplify training and reduce support requests.
• Using the Full-Function Base, connects with most POS payment terminals,
PCs, and ECRs.
• Supports payment transactions in a variety of payment environments.
M INSTALLATION GUIDE 9
V240
OVERVIEW
Features and Benefits
• Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
• Sleek and stylish shape occupies minimal counter space.
• Bold, ergonomic design fits comfortably in the palm of a hand.
• Optional Charging or Full-Function Bases expand functionality while providing
a stable, battery-charging platform.
Critical Security
Protection
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• Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
• Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
• PCI 5.x-compliant for secure solutions, meeting the PED standard.
• Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
• Key injection simplified and secured with Verifone’s SecureKit key loading
software.
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10 V240M INSTALLATION GUIDE

Setup

WARNI NG
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Selecting
Location
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CHAPTER 2
This chapter describes the setup procedure for the V240m and charging base, in the following sections:

• Selecting Location

• PIN Protection Measures
• Unpacking Shipping Carton
• MSAM/uSD Cards
• Power Supply
• Cable Connections
• Smart Card Reader
• Magnetic Stripe Card Reader Use
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• Contactless Transactions
• Optional Accessories
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Use the following guidelines to select the best location for the V240m device.
To Select a Location
Environmental
Factors
Choose a location convenient for both merchant and client:
• Far from heavy metal objects,
• A flat support surface such as a countertop or a table,
• Near a power outlet and the terminal or computer that connects to the V240m.
For safety, do not string cables or cords across a walkway.
• Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
V240M INSTALLATION GUIDE 11
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