Page 1
V240m
Installation Guide
Verifone Part Number DOC474-003-EN-E, Revision E
Page 2
V240m Installation Guide
© 2020 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC474-003-EN-E, Revision E
Page 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
End Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
V240m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
V240m Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
MSAM/uSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Changing or Installing SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cable Connections Using the Full-Feature Base . . . . . . . . . . . . . . . . . . . . . 22
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Camera / Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
V240M INSTALLATION GUIDE 3
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CHAPTER 3
Specifications V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CHAPTER 4
Troubleshooting
Guidelines
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CHAPTER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
APPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4 V240M INSTALLATION GUIDE
Page 5
PREFACE
NOTE
This guide is the primary source of information for setting up and installing V240m
device.
Verifone ships variants of the V240m terminal for different markets. Your terminal
may have a different configuration, a different amount of memory, a different radio,
and may or may not have a camera.
Audience
Organization
Related
Documentation
This guide provides simple descriptions of the V240m features and the basic
information for installing and configuring the V240m.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a V240m device.
Chapter 2, Setup. Explains how to set up and install the V240m and establish
connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
V240m.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the V240m unit.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
To learn more about the V240m device, please refer to the following documents
and their associated Verifone Part Numbers (VPN):
Guide
Conventions
V240m Certifications and Regulations
V240m Quick Installation Guide VPN DOC474-002-EN
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-references.
Italics Italic typeface indicates book
titles or emphasis.
See Guide Conventions.
You must not use this unit
underwater.
VPN DOC474-001-EN
V240M INSTALLATION GUIDE 5
Page 6
PREFACE
NOTE
CAUTION
WARNING
Guide Conventions
Table 1 Document Conventions
Convention Meaning Example
Acronym Definitions
The pencil icon is used to
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lightning symbol is used as a
warning when bodily injury might
RS-232-type devices do not work
on the communication port.
The unit is not waterproof or
dustproof and is intended for
indoor use only.
Due to risk of shock do not use
the unit near water.
occur.
Please refer to Table 2 for the acronyms used in this manual.
Table 2 Acronym Definitions
Acronym Definitions
3DES Triple Data Encryption Algorithm
AC Alternating Current
ANSI American National Standards Institute
cUL Underwriters' Laboratories of Canada
DC Direct Current
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
LAN Local Area Network
LCD Liquid Crystal Display
LED Light-Emitting Diode
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
RS-232 Recommend Standard number 232
SAM Secure Access Module
UL Underwriters Laboratories
USB Universal Serial Bus
VPN Verifone Part Number
6 V240M INSTALLATION GUIDE
Page 7
Overview
CHAPTER 1
This chapter presents the basics on the V240m terminal and base.
V240m Terminal
The V240m is a consumer-facing handheld device. The product’s design is
equally appealing as a handheld PINpad and robust enough to look and function
appropriately in a fixed mount setting.
The V240m can utilize over-the-air connectivity, facilitating mobile telephony
technology for sending and receiving data, using existing operator-provided 2G,
Wi-Fi, Bluetooth, or 3G connectivity.
This guide provides an introduction and basic setup procedures for V240m
terminals.
Front Functions
Figure 1 V240m Front View
The V240m includes the following features:
• Capacitive touch LCD display and CTLS tap area
• Smart card reader
• Magnetic card reader
• Integrated thermal printer
• Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
• Dual-function Backspace/Clear key.
• Customer-entry for Cancel and Enter keys.
V240M INSTALLATION GUIDE 7
Page 8
OVERVIEW
SIM 1
SAM 1
SAM 2
SIM 2
SD
8675309
8675309
8
V240m Terminal
Back Functions
After removing the rear cover, the underside of the V240m device shows the
following:
Figure 2 V240m Underside Compartment View
• A Micro SD slot
• Dual MSAM slots to support stored-value card programs or other merchant
card requirements
End Functions
• Dual SIM Card compartments
• Battery
The V240m Camera variant includes an end-facing camera array that is capable
of barcode and QR code scanning.:
Figure 3 V240m Camera Array
8 V240M INSTALLATION GUIDE
Page 9
OVERVIEW
V240m Bases
V240m Bases
V240m Charging
Base
The V240m Base provides a stable mounted platform for the V240m terminal. The
Base comes in two versions:
• V240m Charging Base
• V240m Full-Feature Base
The Charging Base supports charging only with no communication functionality.
The Full-Feature Base supports several connectivity options and provides serial
connection for peripherals (like ECR, check reader, barcode reader, etc.). The
USB host port is for maintenance purposes and supports a USB flash drive.
The Charging Base accommodates and supplies power to the V240m and
V240m Plus portable terminals.
Figure 4 V240m Charging Base, Front and Rear
M INSTALLATION GUIDE 9
V240
Page 10
OVERVIEW
V240m Bases
V240m Full-Feature
Base
The FF Base supports any failover communication via dial up and Ethernet
connections for V240m. The failover will be supported in all network interfaces
available in a terminal.
10 V240M INSTALLATION GUIDE
Figure 5 V240m FF Base, Front and Rear
The FF Base supports a minimum of seven simultaneous terminal connections via
Bluetooth (BT) as well as the following:
Cable Configuration
Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)
RS232 port RS232 socket (for connecting PINPad to LAN infrastructure),
MOD-8 socket, Mini USB & DC-in jack
USB ports Mini USB and type A USB
Page 11
OVERVIEW
NOTE
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use and
Ergonomics
The V240m terminal and V240m Bases provide the following functionality:
• Touch screen enables easy menu control and signature capture.
• Battery-powered for mobility and portable operation.
• Integrated thermal printer for fast transaction processing.
• Large, hard-rubber keys provide improved tactile feedback.
• 3.5” capacitive touch screen display.
• 2G capability (for V240m only).
• 3G functionality
• WiFi- and Bluetooth-capable.
• Intuitive keypad interface simplify training and reduce support requests.
• Using the Full-Feature Base, connects with most POS payment terminals,
PCs, and ECRs.
• Supports payment transactions in a variety of payment environments.
Critical Security
Protection
• Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
• Sleek and stylish shape occupies minimal counter space.
• Bold, ergonomic design fits comfortably in the palm of a hand.
• Optional Charging or Full-Feature Bases expand functionality while providing
a stable, battery-charging platform.
• Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
• Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
• PCI 5.x-compliant for secure solutions, meeting the PED standard.
• Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
• Key injection simplified and secured with Verifone’s SecureKit key loading
software.
Verifone ships variants of the V240m terminal for different markets. Your terminal
may have a different configuration, a different amount of memory, a different radio,
and may or may not have a camera.
M INSTALLATION GUIDE 11
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Page 12
OVERVIEW
Features and Benefits
12 V240M INSTALLATION GUIDE
Page 13
Setup
NOTE
WARNI NG
CHAPTER 2
This chapter describes the setup procedure for the V240m and charging base, in
the following sections:
• Selecting Location
• PIN Protection Measures
• Unpacking Shipping Carton
• MSAM/uSD Cards
• Power Supply
• Cable Connections
• Smart Card Reader
• Magnetic Stripe Card Reader Use
• Contactless Transactions
Selecting
Location
• Camera / Barcode Scanner
• Optional Accessories
Verifone ships variants of the V240m terminal for different markets. Your terminal
may have a different configuration, a different amount of memory, a different radio,
and may or may not have a camera.
Use the following guidelines to select the best location for the V240m device.
To Select a Location
Choose a location convenient for both merchant and client:
• Far from heavy metal objects,
• A flat support surface such as a countertop or a table,
• Near a power outlet and the terminal or computer that connects to the V240m.
For safety, do not string cables or cords across a walkway.
V240M INSTALLATION GUIDE 13
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SETUP
CAUTION
WARNI NG
CAUTION
PIN Protection Measures
Environmental
Factors
Electrical
Considerations
• Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
• Do not use the V240m outdoors.
The V240m is not waterproof or dustproof and is intended for indoor use only. Any
damage to the unit from exposure to rain or dust can void any warranty.
• Avoid using this product during electrical storms.
• Do not use the V240m unit near water or in moist conditions.
• Disconnect the device from its POS terminal before cleaning.
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Avoid using this product during electrical
storms. Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, high frequency or magnetic security devices, or electric
motors).
Contactless
Considerations
PIN Protection
Measures
Avoid having metallic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
Using an enclosed metal frame or mount may negatively affect contactless
performance.
The V240m and V240m Plus are handover devices. Always exercise extreme
caution when conducting transactions, especially during PIN entry:
• Hand the terminal directly to the cardholder for PIN entry.
• Encourage the cardholder to hold the terminal close to avoid others from
seeing the information being entered.
Verifone also recommends instructing the cardholder regarding safe PIN-entry.
This can be done with a combination of:
• Signage on the PED
• Prompts on the display with a click-through screen
• Literature at the point of sale
14 V240M INSTALLATION GUIDE
• A logo for safe PIN-entry process.
Page 15
SETUP
CAUTION
WARNI NG
CAUTION
Unpacking Shipping Carton
Unpacking
Shipping Carton
Carefully inspect the shipping carton and its contents for possible tampering or
damage.
1 Remove the V240m unit from the shipping carton. The standard package
contains the PIN pad, power pack, and printer paper roll. Refer to
and Documentation for more information about V240m related accessories.
Figure 6 V240m Box Contents
Accessories
MSAM/uSD
Cards
This device is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.
2 Remove any protective plastic wrap and place the unit on a table or
countertop.
3 Remove the clear protective film from the display.
4 Replace all the packing materials, close the lid, and save the carton for
repacking or moving the V240m unit or base in the future.
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
You may need to install or replace the multiple security access module (MSAM),
Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
Opening Card
Compartment
Use the following steps to get access to the MSAM, SD and SIM card
compartment:
M INSTALLATION GUIDE 15
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Page 16
SETUP
WARNI NG
MSAM/uSD Cards
1 Place the terminal face down on a soft and clean surface to protect the display
from scratches.
2 Push down the locking tab and swing out the compartment cover.
Figure 7 Opening Rear Compartment
3 Do not remove the battery while accessing MSAM, SD and SIM.
Figure 8 Battery Removal
Ensure not to remove the battery. The battery should be removed only by the
authorized service person.
4 Once you are done with inserting the card and replacing the battery, lock the
rear cover back in place.
16 V240M INSTALLATION GUIDE
Page 17
SETUP
SIM 1
SAM 1
SD
3!-
NOTE
NOTE
MSAM/uSD Cards
Changing or
Installing MSAMs
To change or install MSAM cards:
1 Use steps 1 to 3 of Opening Card Compartment to get to the MSAM
cardholder.
2 Remove the old card, if any, and install the MSAM card by carefully sliding it
into the slot (with the gold contacts facing downward) until fully inserted.
Figure 9 Insert Micro MSAM
Insert the card with the card’s gold contacts facing away from you, toward the unit.
Changing or
Installing Micro SD
Card
To change or install Micro SD cards:
1 Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD
cardholder.
2 Remove the old card, if any, and insert the Micro SD card by carefully sliding
it into the slot (with the gold contacts facing downward) until fully inserted.
Figure 10 Inserting Micro SD Card
Insert the card with the card’s gold contacts facing away from you, toward the unit.
Changing or
Installing SIM Card
To change or install SIM cards:
1 Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder.
M INSTALLATION GUIDE 17
V240
Page 18
SETUP
SIM 1
SD
SIM 1
SD
3)-
3
)
-
3
)
-
NOTE
Loading Printer Paper
2 Remove Micro SIM Adaptor as step A and insert Micro SIM (If it is not Nano
SIM) as Step B.
Figure 11 Removing the Micro SIM Adaptor and insert Micro SIM
Insert the card with the card’s gold contacts facing away from you, toward the unit.
Loading Printer
Paper
3 Insert Nano SIM in Micro SIM Adaptor and install the Micro SIM Adaptor by
carefully sliding it into the slot (with the gold contacts facing downward) until
fully inserted.
Figure 12 Inserting the Nano SIM in Micro SIM Adaptor
Use the following steps to load a roll of 57mm x 40mm thermal printer paper into
the compartment.
18 V240M INSTALLATION GUIDE
Page 19
Loading Printer Paper
1
2
CAUTION
1 Unlock the paper compartment by pulling up the latch and swinging the door
downwards.
Figure 13 Opening Printer Paper Door
2 Load the paper roll as shown in Figure 14, with the edge of the paper on the
top of the roll.
SETUP
Figure 14 Loading Paper Roll
3 Pull a length of paper up over the serrated cutter and close the compartment
door.
Figure 15 Closing Printer Door
Before processing transactions in battery mode, make sure you have more than
10% battery life. Do not risk losing transaction data or printing capabilities,
connect the terminal to the power pack if battery level is below 10%.
M INSTALLATION GUIDE 19
V240
Page 20
SETUP
CAUTION
WARNI NG
NOTE
Power Supply
Power Supply
Not all configurations and device contexts require the use of a power supply –
Verifone ships power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR
474-002-01-A (see Service
and Support for detailed power supply specifications).
Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
Figure 16 Connecting the Power Pack
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
20 V240M INSTALLATION GUIDE
Page 21
SETUP
NOTE
WARNI NG
Cable Connections
USB Power Supply
The V240m can be powered with 5 V supply from USB port (5 V at 1 A) with the
following power-saving conditions controlled by the OS:
• Micro-processor operating frequency is set to 300 MHz in CTLS mode.
• Switch off multi-media playback function when CTLS payment mode is
activated.
• Reduce audio output volume.
• LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor
usage).
• Keypad backlight is disabled.
• BT and Wi-Fi functions are unavailable.
• Maximum audio output volume is reduced.
• Ethernet functionality is unavailable.
• Multi-media function (video playback or audio function) must be switched off
by user or customer app when CTLS payment mode is activated. Other
modes of payment like smart card and MSR payment can be supported.
CTLS payment mode is defined as the state of the device where RF transmission
is broadcasting to allow for a CTLS payment. This is activated either during the
scanning of items or at the completion of scanning items during the checkout
process, depending on how the application sets it up. As soon as checkout is
complete, the device exits CTLS payment mode and remains off until activated for
the next checkout.
Cable
Connections
You can connect the V240m to peripherals using the Full-Function Base.
• Cable Connections Using the Full-Feature Base
Turn off or unplug the terminal when connecting or disconnecting the device to
avoid device memory corruption and data loss.
Refer to the controlling device instructions for any terminal-specific warnings.
M INSTALLATION GUIDE 21
V240
Page 22
SETUP
Cable Connections
Cable Connections
Using the Full-
Feature Base
To connect the terminal to other devices via Ethernet, RS-232, and USB, use the
V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN
socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the
base to utilize cable connectivity
22 V240M INSTALLATION GUIDE
Figure 17 Full-Feature Base Peripheral Connections
Page 23
Smart Card Reader
CAUTION
The Full-Feature Base features the following:
Cable Configuration
Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)
RS232 port RS232 socket (for connecting PINPad to LAN infrastructure),
MOD-8 socket, Mini USB & DC-in jack
USB ports Mini USB and type A USB
SETUP
Smart Card
Reader
Conducting a Smart
Card Transaction
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
Figure 18 Using the Smart Card Reader
To conduct a smart card transaction:
1 Position the smart card with the gold contacts facing upward.
2 Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3 Remove the card when the display indicates the transaction is completed.
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
M INSTALLATION GUIDE 23
V240
Page 24
SETUP
Magnetic Stripe Card Reader Use
Magnetic Stripe
Card Reader Use
Conducting a Credit/
Debit Card
Transaction
The V240m has a magnetic card reader that uses a triple track stripe reader. This
gives the unit greater reliability over a wide range of swipe speeds and operating
environments.
Figure 19 Using the Magnetic Stripe Card Reader
To conduct a credit or debit card transaction:
1 Position a magnetic card with the stripe facing the keypad.
2 Swipe it through the magnetic card reader.
Contactless
Transactions
Performing
Contactless
Transactions
The V240m supports contactless transactions through an integrated contactless
module. The terminal only becomes active for contactless smart card transactions
when initialized by an application.
Figure 20 Contactless Transaction
To perform a contactless smart card transaction:
1 Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display where the contactless logo appears.
24 V240M INSTALLATION GUIDE
2 An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.
See Contactless Considerations for more information.
Page 25
SETUP
8675309
8675309
8
Camera / Barcode Scanner
Camera /
Barcode
Scanner
Optional
Accessories
The V240m Camera variant includes an end-facing camera array that is capable
of barcode and QR code scanning.
Figure 21 V240m Camera array
These accessories can be used to further enhance the device’s functionality. See
Accessories and Documentation for additional information.
Full-Feature Base
The Full-Feature Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as
All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB
Device, plus powered RS232 connection. See
Feature Base.
Figure 22 V240m Docking with Full-Feature Base
Cable Connections Using the Full-
M INSTALLATION GUIDE 25
V240
Page 26
SETUP
NOTE
Periodic Inspection
Charging Base
Periodic
Inspection
The Charging Base (VPN M474-S02-00) provides a stable dock plus power
charging for the V240m terminal.
Figure 23 V240m Docking with Charging Base
Periodically inspect the terminal for possible tampering. Signs of tampering may
include:
• Wires protruding from the device.
• Foreign objects inserted into the smart card or mag stripe slot.
• Signs of damage to the tamper-evident label.
• Warning message on the device display.
If any device is found in tamper state, please remove it immediately from service.
Keep it available for potential forensic investigation and notify your company
security officer and your local Verifone representative or service provider. For
more information on contacting Verifone, refer to
Service and Support.
26 V240M INSTALLATION GUIDE
Page 27
Specifications
CHAPTER 3
This chapter discusses power requirements, dimensions, and other specifications
of the V240m terminal and bases.
V240m Terminal
Unit Power
Requirements
Temperature
Humidity
External
Dimensions
Refer to the following specifications for the V240m terminal:
V240m devices have the following power requirements:
• Operating Power:
• Operating temperature:
• Storage temperature:
• Relative humidity:
V240m V240m Camera
• Length:
• Width:
• Depth:
162.9 mm (6.4 in) 172.4 mm (6.8 in)
75.3 mm (2.9 in) 75.3 mm (2.9 in)
53.4 mm (2.1 in) 53.4 mm (2.1 in)
V240m
5V DC, 1A
0 °C to 50 °C (32° to 122 °F)
-20 °C to 60 °C (-4° to 140 °F)
5% to 90% (RH non-condensing)
V240m Camera
5V DC, 1A/2.2A
Weight
Processor
Display
Magnetic Card
Reader
Primary Smart Card
• Unit weight:
V240m
320 g (11.28 oz)
V240m Camera
330 g (11.64 oz)
• ARM Cortex A9 32-bit processor
• 3.5” portrait mode transmissive TFT 320 (RGB) x 480 (HVGA)
• Triple track (tracks 1, 2, 3), high coercivity, bi-directional
• ISO 7816-3, 1.8V, 3V, 5V
• Synchronous and Asynchronous cards
• EMV Approved
V240M INSTALLATION GUIDE 27
Page 28
SPECIFICATIONS
V240m Bases
SAM Card Reader
Battery Pack
Security
V240m Bases
• Two Security Access Modules (SAMs)
• Rating: 9.1 Wh (3.7V DC, 2450 mAH)
• Meets IEEE1725 requirements
• 3DES encryption, Master/Session and DUKPT key management
• VeriShield file authentication
• PCI PED 5.x approved
Charging Base
• Provides terminal charging on a mounted stand
Full-Feature Base
• Aside from charging, the FF Base provides:
• Bluetooth
• 10/100M Ethernet
Unit Power
Requirements
Temperature
Humidity
Security
• 56K modem
• Powered RS-232
• LE Secure feature of BT v4.2 + All BT v4.1 feature
• USB host
• USB device
• Operating Power:
• Operating temperature:
• Storage temperature:
• Relative humidity:
5V DC, 2.2A (FF Base)
5V DC 1A (Charging Base)
-5 °C to 50 °C (23° to 122° F)
-20 °C to 60 °C (-4° to 140° F)
5% to 95% (RH non-condensing)
• PCI 5.x Compliant.
28 V240M INSTALLATION GUIDE
Page 29
CHAPTER 4
NOTE
Troubleshooting
Guidelines
Display Panel
Does Not Work
This chapter lists typical malfunctions that may occur while operating a V240m
device and the appropriate corrective action. If the problem persists – even after
performing the outlined guidelines, or if the problem is not described, contact your
local Verifone representative for assistance.
The V240m device uses a tamper-evident case and contains no user-serviceable
parts. Do not, under any circumstance, attempt to disassemble the unit. Perform
only those adjustments or repairs specified in this guide. For all other services,
contact your local Verifone service provider. Service conducted by parties other
than authorized Verifone representatives may void any warranty.
Use the following steps to check the display panel:
1 Check all the cable connections.
2 Check the controlling device's AC outlet to be sure the outlet is supplying
sufficient power. Substitute the controlling device's power pack with another
power pack.
3 The controlling device's application program might not be loaded correctly.
Download the application program and try again.
Keypad Does
Not Respond
Transactions
Fail to Process
4 If the problem persists, contact your local Verifone representative.
Use the following steps to check the keypad:
1 Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to
Display Panel Does Not Work.
2 If the problem persists, contact your local Verifone representative.
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader
Use).
• Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
V240M INSTALLATION GUIDE 29
Page 30
TROUBLESHOOTING GUIDELINES
Transactions Fail to Process
• If the problem persists, contact your local Verifone representative.
Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader
Use).
• Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see
MSAM/uSD Cards).
• If the problem persists, contact your local Verifone representative.
30 V240M INSTALLATION GUIDE
Page 31
Verifone Service and Support
CAUTION
NOTE
CHAPTER 5
Maintenance
and Cleaning
The V240m device has no user-serviceable parts. Unless otherwise instructed, do
not, under any circumstances attempt any service, adjustments, or repairs on the
unit. Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a Verifone Cleaning Kit (refer to
Documentation).
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the V240m can be damaged by liquid, do not spray cleaners or other
solutions directly onto the keypad or display. Always apply the cleaner to a cloth
before cleaning the device.
Contact your local Verifone representative or service provider for any problems on
your device.
For product service and repair information:
Accessories and
• USA – Verifone Service and Support Group, 1-800-VERIFONE (837-4366),
Monday - Friday, 8 A.M - 8 P.M, Eastern time.
Service Returns
Returning One or
More Devices for
Repair or
Replacement
• International – Contact your Verifone representative.
You must obtain a Merchandise Return Authorization (MRA) number before
returning the device to Verifone. The following procedure describes how to return
one or more devices for repair or replacement (U.S. customers only).
For international customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels on the bottom of each
device to be returned:
• Product ID, including the model and part number. For example, “V240m”,
“M474-xxx-xx”.
• Serial number (S/N xxx-xxx-xxx).
2 Obtain the MRA numbers by completing the following:
V240M INSTALLATION GUIDE 31
Page 32
VERIFONE SERVICE AND SUPPORT
NOTE
Service Returns
• Call Verifone within the United States toll-free at 1-800-Verifone and follow
the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday–Friday, 8
A.M.–8 P.M., Eastern time.
• Give the MRA representative the information gathered in Step 1.
• Complete the Inquiry Contact Form at:
https://support.verifone.com/verifone/support/repair_inquiry.do
• Address the Subject box with to “Verifone MRA Dept.”
• Reference the model and part number in the Note box
One MRA number must be issued for each device you return to Verifone, even if
you are returning several of the same model.
3 Describe the problem(s).
Accessories and
Documentation
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Assigned MRA number(s).
• Verifone serial number assigned to the device you are returning for service
or repair (serial numbers are located on the bottom of the unit).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
Model(s) returned (model numbers are located on the Verifone label on the
bottom of the device).
Verifone produces accessories and documentation for the V240m. When
ordering, please refer to the part number in the left column.
• Verifone Online Store at https://www.verifone.com/en/us/contact-us
• USA – Verifone Customer Development Center, 1-800-Verifone (837-4366)
Monday - Friday, 7 A.M. - 5
P.M., MST
• International – Contact your Verifone representative
32 V240M INSTALLATION GUIDE
Cables
Contact your local Verifone distributor to determine which cable fits your needs.
CBL280-025-02-A USB Cable 4.1 m
CBL282-045-XX-A USB cable (as Device). Powered from +9 V/1 A DC adaptor
CBL282-038-XX-A USB cable (as Device). Powered from +5 V USB Host.
CBL282-033-01-A Powered USB cable (as Device). Powered from +12 V PUSB
Host
Page 33
VERIFONE SERVICE AND SUPPORT
Service Returns
CBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor.
CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V).
CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 m
Power Supply
Accessories
Documentation
PWR474-002-XX-A
PWR475-010-XX-A
02746-01 Verifone Cleaning Kit
DOC474-001-EN V240m Certifications and Regulations
DOC474-002-EN V240m Quick Installation Guide
DC power pack(V240m)
DC power pack(V240m Camera)
M INSTALLATION GUIDE 33
V240
Page 34
VERIFONE SERVICE AND SUPPORT
Service Returns
34 V240M INSTALLATION GUIDE
Page 35
APPENDIX A
Caution and
Warning
Messages
Products with UL/cUL certification should include French translations of Caution
and Warning notices. The following table lists all notices found in the document,
their location, and the equivalent French translations.
Table 3 Caution and Warning Messages
Notice Chapter Page English Text French Text
Warning Setup page 13For safety, do not string cables or
cords across a walkway.
Caution Setup page 14This unit is not waterproof or
dustproof and is intended for
indoor use only. Any damage to
the unit from exposure to rain or
dust can void any warranty.
Caution Setup page
14,
Warning Setup page 14Due to risk of electrical shock or
Caution Setup page 15This device is a secure product
Using an enclosed metal frame or
mount may negatively affect
contactless performance.
terminal damage, do not use the
terminal near water, including a
bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement,
or near a swimming pool. Also,
avoid using this product during
electrical storms. Avoid locations
near electrical appliances or other
devices that cause excessive
voltage fluctuations or emit
electrical noise (for example, air
conditioners, neon signs, high
frequency or magnetic security
devices, or electric motors).
and any tampering can cause it to
cease to function or operate in an
unsecured manner.
Par mesure de sécurité, ne p as les câbles de
chaîne ou de cordons à travers une
passerelle.
Cet appareil n'est pas étanche ou à la
poussière, et est destiné à une utilisation en
intérieur. Tout dommage à l'unité de
l'exposition à la pluie ou à la poussière peut
annuler la garantie.
L'utilisation d'un cadre métallique fermé ou de
montage peut affecter négativement contact
performance.
Du fait d'un risque d'électrocution ou d'une
détérioration du terminal, ne pas utiliser cet
équipement près d'une source d'eau, par
exemple près d'une baignoire, d'un lavabo,
d'un évier de cuisine ou d'un bac de lavage,
dans un sous-sol humide ou à proximité d'une
piscine. De même, éviter d’utiliser ce produit
lors des orages provoquant des coupures
électriques.Éviter de placer le terminal à
proximité d’appareils électriques ou autres
unités pouvant entraîner des fluctuations de
tension importantes ou des interférences
électriques, tels que les climatiseurs,
enseignes au néon, dispositifs de sécurité à
haute fréquence ou équipements électriques.
Cet appareil est un produit sûr et toute
manipulation peut l'amener à cesser de
fonctionner ou fonctionner de manière non
sécurisée.
V240M INSTALLATION GUIDE 35
Page 36
Caution and Warning Messages
Table 3 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
Warning Setup page 15Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
label. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Caution Setup page 15Observe standard precautions in
handling electrostatically sensitive
devices. Electrostatic discharges
can damage the equipment.
Verifone recommends using a
grounded anti-static wrist strap.
Caution Setup page 20Using an incorrectly rated power
supply can damage the unit or
cause it not to work properly. Use
only a power pack with VPN
PWR474-002-01-A.
Caution Setup page 20Do not plug the power pack into
an outdoor outlet or operate the
terminal outdoors. Disconnecting
power during a transaction can
cause transaction data files not
yet stored in memory to be lost.
Warning Setup page 21Turn off or unplug the terminal
when connecting or disconnecting
the device to avoid device
memory corruption and data loss.
Refer to the controlling device
instructions for any terminalspecific warnings.
Ne pas utiliser un appareil qui a été altéré ou
endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou
d'un composant semble être endommagé, en
aviser immédiatement la compagnie maritime
et votre représentant Verifone ou prestata ire
de services.
Respecter les précautions standard dans la
manipulation d'appareils sensibles aux
décharges électrostatiques. Les déchar ges
électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un
bracelet anti-statique à la terre.
L'utilisation d'une alimentation incorrecte peut
endommager l'appareil ou ne pas fonctionner
correctement. Utilisez uniquement un bloc
d'alimentation avec VPN PWR474-002-01-A.
Ne branchez pas le bloc d'alimentation dans
une prise extérieure ou n'utilisez pas le
terminal à l'extérieur. La déconnexion de
l'alimentation pendant une transaction peut
entraîner la perte des fichiers de données de
transaction qui ne sont pas encore stockés
dans la mémoire.
Éteignez ou débranchez le terminal pour
connecter ou déconnecter le dispositif pour
éviter la corruption de la mémoire de
l'appareil et la perte de données. Reportezvous aux instructions de l'appareil de contrôle
pour tous les avertissements spécifiques au
terminal.
36 V240M INSTALLATION GUIDE
Page 37
Table 3 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
Caution and Warning Messages
Caution Setup page 23Leave the smart card in the card
reader until the transaction is
completed. Premature removal
can void the transaction.
Caution Service
and
Support
page 31Never use thinner,
trichloroethylene, or ketonebased solvents – they can
deteriorate plastic or rubber parts.
Because this device can be
damaged by liquid, do not spray
cleaners or other solutions
directly onto the keypad or
display. Always apply the cleaner
to a cloth before cleaning the
device.
Laissez la carte à puce dans le lecteur de
carte jusqu'à ce que la transaction soit
terminée. Le retrait prématuré peut annuler la
transaction.
N'utilisez jamais de diluant, le trichloréthylène
ou des solvants cétoniques - ils peuvent
détériorer les pièces en plastique ou en
caoutchouc. Parce que cet appareil peut être
endommagé par un liquide, ne pas vaporiser
de nettoyage ou d'autres solution s
directement sur le clavier ou l'écran. Toujours
appliquer le nettoyant sur un chiffon avant de
nettoyer l'appareil.
M INSTALLATION GUIDE 37
V240
Page 38
Verifone, Inc.
1-800-Verifone
www.verifone.com
V240m
Installation Guide
Verifone Part Number DOC474-003-EN-E, Revision E
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