Verifone V240m Installation Manual
V240m
Installation Guide
Verifone Part Number DOC474-003-EN-E, Revision E
V240m Installation Guide
© 2020 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
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products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone Part Number DOC474-003-EN-E, Revision E
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
End Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
V240m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
V240m Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
MSAM/uSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Changing or Installing SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cable Connections Using the Full-Feature Base . . . . . . . . . . . . . . . . . . . . . 22
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Camera / Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
V240M INSTALLATION GUIDE 3
CHAPTER 3
Specifications V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CHAPTER 4
Troubleshooting
Guidelines
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CHAPTER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
APPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4 V240M INSTALLATION GUIDE
PREFACE
NOTE
This guide is the primary source of information for setting up and installing V240m
device.
Verifone ships variants of the V240m terminal for different markets. Your terminal
may have a different configuration, a different amount of memory, a different radio,
and may or may not have a camera.
Audience
Organization
Related
Documentation
This guide provides simple descriptions of the V240m features and the basic
information for installing and configuring the V240m.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a V240m device.
Chapter 2, Setup. Explains how to set up and install the V240m and establish
connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
V240m.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the V240m unit.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
To learn more about the V240m device, please refer to the following documents
and their associated Verifone Part Numbers (VPN):
Guide
Conventions
V240m Certifications and Regulations
V240m Quick Installation Guide VPN DOC474-002-EN
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-references.
Italics Italic typeface indicates book
titles or emphasis.
See Guide Conventions.
You must not use this unit
underwater.
VPN DOC474-001-EN
V240M INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Guide Conventions
Table 1 Document Conventions
Convention Meaning Example
Acronym Definitions
The pencil icon is used to
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lightning symbol is used as a
warning when bodily injury might
RS-232-type devices do not work
on the communication port.
The unit is not waterproof or
dustproof and is intended for
indoor use only.
Due to risk of shock do not use
the unit near water.
occur.
Please refer to Table 2 for the acronyms used in this manual.
Table 2 Acronym Definitions
Acronym Definitions
3DES Triple Data Encryption Algorithm
AC Alternating Current
ANSI American National Standards Institute
cUL Underwriters' Laboratories of Canada
DC Direct Current
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
LAN Local Area Network
LCD Liquid Crystal Display
LED Light-Emitting Diode
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
RS-232 Recommend Standard number 232
SAM Secure Access Module
UL Underwriters Laboratories
USB Universal Serial Bus
VPN Verifone Part Number
6 V240M INSTALLATION GUIDE
Overview
CHAPTER 1
This chapter presents the basics on the V240m terminal and base.
V240m Terminal
The V240m is a consumer-facing handheld device. The product’s design is
equally appealing as a handheld PINpad and robust enough to look and function
appropriately in a fixed mount setting.
The V240m can utilize over-the-air connectivity, facilitating mobile telephony
technology for sending and receiving data, using existing operator-provided 2G,
Wi-Fi, Bluetooth, or 3G connectivity.
This guide provides an introduction and basic setup procedures for V240m
terminals.
Front Functions
Figure 1 V240m Front View
The V240m includes the following features:
• Capacitive touch LCD display and CTLS tap area
• Smart card reader
• Magnetic card reader
• Integrated thermal printer
• Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
• Dual-function Backspace/Clear key.
• Customer-entry for Cancel and Enter keys.
V240M INSTALLATION GUIDE 7
OVERVIEW
SIM 1
SAM 1
SAM 2
SIM 2
SD
8675309
8675309
8
V240m Terminal
Back Functions
After removing the rear cover, the underside of the V240m device shows the
following:
Figure 2 V240m Underside Compartment View
• A Micro SD slot
• Dual MSAM slots to support stored-value card programs or other merchant
card requirements
End Functions
• Dual SIM Card compartments
• Battery
The V240m Camera variant includes an end-facing camera array that is capable
of barcode and QR code scanning.:
Figure 3 V240m Camera Array
8 V240M INSTALLATION GUIDE
OVERVIEW
V240m Bases
V240m Bases
V240m Charging
Base
The V240m Base provides a stable mounted platform for the V240m terminal. The
Base comes in two versions:
• V240m Charging Base
• V240m Full-Feature Base
The Charging Base supports charging only with no communication functionality.
The Full-Feature Base supports several connectivity options and provides serial
connection for peripherals (like ECR, check reader, barcode reader, etc.). The
USB host port is for maintenance purposes and supports a USB flash drive.
The Charging Base accommodates and supplies power to the V240m and
V240m Plus portable terminals.
Figure 4 V240m Charging Base, Front and Rear
M INSTALLATION GUIDE 9
V240
OVERVIEW
V240m Bases
V240m Full-Feature
Base
The FF Base supports any failover communication via dial up and Ethernet
connections for V240m. The failover will be supported in all network interfaces
available in a terminal.
10 V240M INSTALLATION GUIDE
Figure 5 V240m FF Base, Front and Rear
The FF Base supports a minimum of seven simultaneous terminal connections via
Bluetooth (BT) as well as the following:
Cable Configuration
Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)
RS232 port RS232 socket (for connecting PINPad to LAN infrastructure),
MOD-8 socket, Mini USB & DC-in jack
USB ports Mini USB and type A USB
OVERVIEW
NOTE
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use and
Ergonomics
The V240m terminal and V240m Bases provide the following functionality:
• Touch screen enables easy menu control and signature capture.
• Battery-powered for mobility and portable operation.
• Integrated thermal printer for fast transaction processing.
• Large, hard-rubber keys provide improved tactile feedback.
• 3.5” capacitive touch screen display.
• 2G capability (for V240m only).
• 3G functionality
• WiFi- and Bluetooth-capable.
• Intuitive keypad interface simplify training and reduce support requests.
• Using the Full-Feature Base, connects with most POS payment terminals,
PCs, and ECRs.
• Supports payment transactions in a variety of payment environments.
Critical Security
Protection
• Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
• Sleek and stylish shape occupies minimal counter space.
• Bold, ergonomic design fits comfortably in the palm of a hand.
• Optional Charging or Full-Feature Bases expand functionality while providing
a stable, battery-charging platform.
• Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
• Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
• PCI 5.x-compliant for secure solutions, meeting the PED standard.
• Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
• Key injection simplified and secured with Verifone’s SecureKit key loading
software.
Verifone ships variants of the V240m terminal for different markets. Your terminal
may have a different configuration, a different amount of memory, a different radio,
and may or may not have a camera.
M INSTALLATION GUIDE 11
V240
OVERVIEW
Features and Benefits
12 V240M INSTALLATION GUIDE
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