Verifone V210 Installation Manual

V210

Installation Guide

Verifone Part Number DOC183-003-EN-A, Revision A01

V210 Installation Guide

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Product Warranty

For product warranty information, go to http://www.verifone.com/terms.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Verifone Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC183-003-EN-A, Revision A01

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . .

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . .

CHAPTER 1

Device Overview V210 Device Functionalities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

V210 Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . .

V210 Charging Base. . . . . . . . . . . . . . . . . . . . . . . . .

V210 Full-Feature Base with Modem . . . . . . . . . . . . . . . . .

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . .

Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . .

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CHAPTER 2

Device Setup Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . .

Electrical Considerations . . . . . . . . . . . . . . . . . . . . .

Contactless Considerations . . . . . . . . . . . . . . . . . . .

PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . .

Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . .

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . .

MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . .

Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . .

Removal and Insertion of Battery . . . . . . . . . . . . . . . . . .

Loading Paper Roll in the Device . . . . . . . . . . . . . . . . . .

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cable Connections Using the Full-Feature Base . . . . . . . . . . . . .

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . .

Using the Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . .

CTLS Transaction. . . . . . . . . . . . . . . . . . . . . . . .

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . .

Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . .

Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . 5

. . . . . . . . . . . . . . . . . . . 5

. . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . 22

. . . . . . . . 23

. . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . 26

CHAPTER 3

Specifications Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . .

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . .

Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . 29

V210 INSTALLATION GUIDE 3

Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . .

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . .

SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

V210 Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . .

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . 30

CHAPTER 4

Troubleshooting

Guidelines

Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . .

Transactions Fail to Process . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . 31

CHAPTER 5

Service and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accessories and Documentation . . . . . . . . . . . . . . . . . . . .

Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . 35

APPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4 V210 INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing V210 device.

Audience

Organization

Documentation

This guide is intended for the users involved in V210 device installation.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of V210 device.

Chapter 2, Device Setup. Explains how to set up V210 device.

Chapter 3, Specifications. Provides the power requirements and dimensions of

V210 device.

Chapter 4, Troubleshooting Guidelines. Provides troubleshooting guidelines to

self asses when you encounter a problem during the installation.

Chapter 5, Verifone Service and Support. Provides information on how to contact

your local Verifone representative or service provider. It also pro on how to order accessories or documentation from Verifone.

Appendix A, Caution and Warning Messages. Provides the UL/cUL certification-

compliant translations of all Warning an guide.

To learn more about the V210 device, refer to the following documents:

V210 Certifications and Regulations

d Caution messages in this installation

vides information

DOC183-001-EN

Guide

Conventions

V210 Quick Installation Guide DOC183-002-EN V210 Base Full Function Quick V210 Base Charging Quick Inst

This section describes the conventions and acronyms used in this guide.

Installation Guide DOC183-004-EN

allation Guide DOC183-005-EN

V210 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and pr

ovides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross-references.

Italics Italic typeface indicates book

titles or emphasis.

The pencil icon is used to highlight important information.

The caution symbol indicates hardware or software failure, or loss of data.

The lightning symbol is used as a warning when bodily injury might occur.

See Guide Conventions.

You must not use this unit

underwater.

RS-232-type devices do not work on the communication port.

The device is not waterproof or dustproof and is intended for indoor use only.

Due to risk of shock do not use the unit near water.

Acronym Definitions

Various acronyms are used in place of full definition. Table 2 presents the acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Algorithm

AC Alternating Current

ANSI American National Standards Institute

cUL Underwriters' Laboratories of Canada

DC Direct Current

DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988

ECR Electronic Cash Register

EMV Europay, MasterCard, and Visa

ISO International Organization for Standardization

MRA Merchandise Return Authorization

MSAM Multiple Secure Access Module

LAN Local Area Network

LCD Liquid Crystal Display

6 V210 INSTALLATION GUIDE

Table 2 Acronym Definitions (continued)

Acronym Definitions

LED Light-Emitting Diode

PED PIN Entry Device

PIN Personal Identification Number

POS Point-of-Sale

RS-232 Recommend Standard number 232

SAM Secure Access Module

UL Underwriters Laboratories

USB Universal Serial Bus

VPN Verifone Part Number

PREFACE

Guide Conventions

NSTALLATION GUIDE 7

V210 I

PREFACE

Guide Conventions

8 V210 INSTALLATION GUIDE

Device Overview

CHAPTER 1

This chapter provides an overview of V210 device and base.

The V210 is a consumer-facing portable device. The product’s design is equ appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.

The V210 can utilize over-the-air conne technology for sending and receiving data, using existing operator-provided 2G, Wi-Fi, Bluetooth, or 4G connectivity.

This guide provides an introduction and basic setup procedure for

ctivity, facilitating mobile telephony

V210 terminal.

ally

Figure 1 V210 Device

The V210 device has the following features:

• Capacitive touch LCD display and CTLS tap area

• Smart card reader

• Magnetic card reader

• Integrated thermal printer

• Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/

Clear and Enter keys.

• Dual-function Backspace/Clear key

• Customer-entry for Cancel and Enter keys

V210 INSTALLATION GUIDE 9

DEVICE OVERVIEW

3)-



)

-

V210 Device Functionalities

V210 Device

Functionalities

The V210 device has the SIM/MSAM slots as shown in the following illustration.

Figure 2 V210 Underside Compartment View

• Single SIM/SAM slot to support stored-value card programs or other merchant

card requirements

• Single SIM Card compartment

• Battery

10 V210 INSTALLATION GUIDE

DEVICE OVERVIEW

V210 Bases

V210 Charging

Base

The V210 Base provides a stable mounted platform for the V210 terminal. The Base comes in three variants:

• V210 Charging Base

• V210 Full-Feature Base with Modem

• V210 Full-Feature Base without Modem

The Charging Base supports charging only with no communication functionality. The Charging Base accommodates and supplies power to the V210 and V210 Plus portable terminals.

Figure 3 V210 Charging Base, Front and Rear View

NSTALLATION GUIDE 11

V210 I

DEVICE OVERVIEW

V210 Bases

V210 Full-Feature

Base with Modem

The FF Base supports any failover communication via dial up and Ethernet connections for V210. The failover will be supported in all network interfaces available in a terminal. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purpose and supports USB flash drive.

12 V210 INSTALLATION GUIDE

Figure 4 V210 FF Base, Front and Rear View

The FF Base supports a minimum of seven simultaneous terminal conn

ections via

Bluetooth (BT) as well as the following:

Cable Configuration

Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)

RS232 port RS-232 socket (for connecting PINPad to LAN infrastructure),

MOD-8 socket, Mini USB & DC-in jack

USB ports Mini USB and type A USB

DEVICE OVERVIEW

NOTE

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use and

Ergonomics

Following are the features and benefits.

• Touch screen enables easy menu control and signature capture.

• Battery-powered for mobility and portable operation.

• Integrated thermal printer for fast transaction processing.

• Large, hard-rubber keys provide improved tactile feedback.

• 3.5” capacitive touch screen display.

• LTE M 1 (LA C On l y)

• 2G capability

• 4G functionality

• WiFi and Bluetooth-capable

• Intuitive keypad interface simplify training and reduce support requests.

• Using the Full-Feature Base, connects with most POS payment terminals,

PCs and ECRs.

• Supports payment transactions in a variety of payment environments.

• Rugged and reliable design absorbs hard knocks found at point-of-sale

counters.

• Sleek and stylish shape occupies minimal counter space.

• Bold, ergonomic design fits comfortably in the palm of a hand.

• Optional Charging or Full-Feature Bases expand functionality while providing

a stable, battery-charging platform.

Verifone ships variants of V210 devices for different markets. Your unit may have different options or accessories with bases like: Base Interface or Charging Base or Full Featured Bases.

Security • Offers a choice of Master/Session or DUKPT key-management methods to

protect PIN-based transactions.

• Offers secure, reliable PIN input for expanding range of PIN-based

transactions.

• PCI 6.0-compliant for secure solutions, meeting the PED standard.

• Meets ISO and ANSI standards for PIN encryption, key management and

MAC.

• Key injection simplified and secured with Verifone’s SecureKit key loading

software.

NSTALLATION GUIDE 13

V210 I

+ 28 hidden pages

Verifone V210 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

PREFACE

Audience

Organization

Acronym Definitions

Device Overview

V210 Device Functionalities

V210 Bases

• V210 Charging Base

Features and Benefits