Verifone V210 Installation Manual

V210

Installation Guide

Verifone Part Number DOC183-003-EN-A, Revision A01

V210 Installation Guide

© 2021 Verifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Product Warranty

For product warranty information, go to http://www.verifone.com/terms.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Verifone Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC183-003-EN-A, Revision A01

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . .

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . .

CHAPTER 1

Device Overview V210 Device Functionalities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

V210 Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . .

V210 Charging Base. . . . . . . . . . . . . . . . . . . . . . . . .

V210 Full-Feature Base with Modem . . . . . . . . . . . . . . . . .

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . .

Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . .

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CHAPTER 2

Device Setup Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . .

Electrical Considerations . . . . . . . . . . . . . . . . . . . . .

Contactless Considerations . . . . . . . . . . . . . . . . . . .

PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . .

Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . .

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . .

MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . .

Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . .

Removal and Insertion of Battery . . . . . . . . . . . . . . . . . .

Loading Paper Roll in the Device . . . . . . . . . . . . . . . . . .

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cable Connections Using the Full-Feature Base . . . . . . . . . . . . .

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . .

Using the Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . .

CTLS Transaction. . . . . . . . . . . . . . . . . . . . . . . .

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . .

Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . .

Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . 5

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. . . . . . . . . . . . . . . . . . . . . . . . 26

CHAPTER 3

Specifications Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . .

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . .

Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . 29

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V210 INSTALLATION GUIDE 3

Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . .

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . .

SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

V210 Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . .

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . 29

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. . . . . . . . . . . . . . . . . . . . . 30

CHAPTER 4

Troubleshooting

Guidelines

Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . .

Transactions Fail to Process . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . 31

CHAPTER 5

Service and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accessories and Documentation . . . . . . . . . . . . . . . . . . . .

Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . 35

APPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4 V210 INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing V210
device.

Audience

Organization

Related

Documentation

This guide is intended for the users involved in V210 device installation.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of V210 device.

Chapter 2, Device Setup. Explains how to set up V210 device.

Chapter 3, Specifications. Provides the power requirements and dimensions of

V210 device.

Chapter 4, Troubleshooting Guidelines. Provides troubleshooting guidelines to

self asses when you encounter a problem during the installation.

Chapter 5, Verifone Service and Support. Provides information on how to contact

your local Verifone representative or service provider. It also pro
on how to order accessories or documentation from Verifone.

Appendix A, Caution and Warning Messages. Provides the UL/cUL certification-

compliant translations of all Warning an
guide.

To learn more about the V210 device, refer to the following documents:

V210 Certifications and Regulations

d Caution messages in this installation

vides information

DOC183-001-EN

Guide

Conventions

V210 Quick Installation Guide DOC183-002-EN
V210 Base Full Function Quick
V210 Base Charging Quick Inst

This section describes the conventions and acronyms used in this guide.

Installation Guide DOC183-004-EN

allation Guide DOC183-005-EN

V210 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Guide Conventions

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and pr

ovides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross-references.

Italics Italic typeface indicates book

titles or emphasis.

The pencil icon is used to
highlight important information.

The caution symbol indicates
hardware or software failure, or
loss of data.

The lightning symbol is used as a
warning when bodily injury might
occur.

See Guide Conventions.

You must not use this unit

underwater.

RS-232-type devices do not work
on the communication port.

The device is not waterproof or
dustproof and is intended for
indoor use only.

Due to risk of shock do not use
the unit near water.

Acronym Definitions

Various acronyms are used in place of full definition. Table 2 presents the
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Algorithm

AC Alternating Current

ANSI American National Standards Institute

cUL Underwriters' Laboratories of Canada

DC Direct Current

DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988

ECR Electronic Cash Register

EMV Europay, MasterCard, and Visa

ISO International Organization for Standardization

MRA Merchandise Return Authorization

MSAM Multiple Secure Access Module

LAN Local Area Network

LCD Liquid Crystal Display

6 V210 INSTALLATION GUIDE

Table 2 Acronym Definitions (continued)

Acronym Definitions

LED Light-Emitting Diode

PED PIN Entry Device

PIN Personal Identification Number

POS Point-of-Sale

RS-232 Recommend Standard number 232

SAM Secure Access Module

UL Underwriters Laboratories

USB Universal Serial Bus

VPN Verifone Part Number

PREFACE

Guide Conventions

NSTALLATION GUIDE 7

V210 I

PREFACE

Guide Conventions

8 V210 INSTALLATION GUIDE

Device Overview

CHAPTER 1

This chapter provides an overview of V210 device and base.

The V210 is a consumer-facing portable device. The product’s design is equ
appealing as a handheld PINpad and robust enough to look and function
appropriately in a fixed mount setting.

The V210 can utilize over-the-air conne
technology for sending and receiving data, using existing operator-provided 2G,
Wi-Fi, Bluetooth, or 4G connectivity.

This guide provides an introduction and basic setup procedure for

ctivity, facilitating mobile telephony

V210 terminal.

ally

Figure 1 V210 Device

The V210 device has the following features:

• Capacitive touch LCD display and CTLS tap area

• Smart card reader

• Magnetic card reader

• Integrated thermal printer

• Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/

Clear and Enter keys.

• Dual-function Backspace/Clear key

• Customer-entry for Cancel and Enter keys

V210 INSTALLATION GUIDE 9

DEVICE OVERVIEW

3)-

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3

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3

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V210 Device Functionalities

V210 Device

Functionalities

The V210 device has the SIM/MSAM slots as shown in the following illustration.

Figure 2 V210 Underside Compartment View

• Single SIM/SAM slot to support stored-value card programs or other merchant

card requirements

• Single SIM Card compartment

• Battery

10 V210 INSTALLATION GUIDE

DEVICE OVERVIEW

V210 Bases

V210 Bases

V210 Charging

Base

The V210 Base provides a stable mounted platform for the V210 terminal. The
Base comes in three variants:

• V210 Charging Base

• V210 Full-Feature Base with Modem

• V210 Full-Feature Base without Modem

The Charging Base supports charging only with no communication functionality.
The Charging Base accommodates and supplies power to the V210 and
V210 Plus portable terminals.

Figure 3 V210 Charging Base, Front and Rear View

NSTALLATION GUIDE 11

V210 I

DEVICE OVERVIEW

V210 Bases

V210 Full-Feature

Base with Modem

The FF Base supports any failover communication via dial up and Ethernet
connections for V210. The failover will be supported in all network interfaces
available in a terminal. The Full-Feature Base supports several connectivity
options and provides serial connection for peripherals (like ECR, check reader,
barcode reader, etc.). The USB host port is for maintenance purpose and
supports USB flash drive.

12 V210 INSTALLATION GUIDE

Figure 4 V210 FF Base, Front and Rear View

The FF Base supports a minimum of seven simultaneous terminal conn

ections via

Bluetooth (BT) as well as the following:

Cable Configuration

Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)

RS232 port RS-232 socket (for connecting PINPad to LAN infrastructure),

MOD-8 socket, Mini USB & DC-in jack

USB ports Mini USB and type A USB

DEVICE OVERVIEW

NOTE

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use and

Ergonomics

Following are the features and benefits.

• Touch screen enables easy menu control and signature capture.

• Battery-powered for mobility and portable operation.

• Integrated thermal printer for fast transaction processing.

• Large, hard-rubber keys provide improved tactile feedback.

• 3.5” capacitive touch screen display.

• LTE M 1 (LA C On l y)

• 2G capability

• 4G functionality

• WiFi and Bluetooth-capable

• Intuitive keypad interface simplify training and reduce support requests.

• Using the Full-Feature Base, connects with most POS payment terminals,

PCs and ECRs.

• Supports payment transactions in a variety of payment environments.

• Rugged and reliable design absorbs hard knocks found at point-of-sale

counters.

• Sleek and stylish shape occupies minimal counter space.

• Bold, ergonomic design fits comfortably in the palm of a hand.

• Optional Charging or Full-Feature Bases expand functionality while providing

a stable, battery-charging platform.

Verifone ships variants of V210 devices for different markets. Your unit may have
different options or accessories with bases like: Base Interface or Charging Base
or Full Featured Bases.

Security • Offers a choice of Master/Session or DUKPT key-management methods to

protect PIN-based transactions.

• Offers secure, reliable PIN input for expanding range of PIN-based

transactions.

• PCI 6.0-compliant for secure solutions, meeting the PED standard.

• Meets ISO and ANSI standards for PIN encryption, key management and

MAC.

• Key injection simplified and secured with Verifone’s SecureKit key loading

software.

NSTALLATION GUIDE 13

V210 I

DEVICE OVERVIEW

NOTE

CAUTION

Features and Benefits

Verifone ships variants of V210 devices for different markets. Your unit may have
different options or accessories.

To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

ATTENTION: Pour réduire les risques d'incendie, utiliser uniquement des

conducteurs de télécommunications 26 AWG au de section supérieure.

14 V210 INSTALLATION GUIDE

Device Setup

NOTE

WARNI NG

CHAPTER 2

This chapter describes the setup procedure for V210 and charging base in the

following sections:

• Device Location

• PIN Protection Measures

• Inside the Shipping Carton

• MSAM Card

• Power Supply

• Cable Connections

• Using the Smart Card Reader

• Using the Magnetic Stripe Card Reader

• CTLS Transaction

Device Location

• Optional Accessories

Verifone ships variants of V210 devices for different markets. Your unit may have
different options or accessories.

Use the following guidelines to select the best location for the V210 device.

To Select a Location

Choose a location convenient for both merchant and client:

• Far from heavy metal objects.

• A flat support surface such as a countertop or a table.

• Near a power outlet and the terminal or computer that connects to the V210.

For safety, do not string cables or cords across a walkway.

V210 INSTALLATION GUIDE 15

DEVICE SETUP

WARNI NG

CAUTION

PIN Protection Measures

Environmental

Factors

Electrical

Considerations

Contactless

Considerations

• Do not use the unit where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

• Avoid using this product during electrical storms.

• Do not use the V210 unit near water or in moist conditions.

• Disconnect the device from its POS terminal before cleaning.

Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Avoid using this product during electrical
storms. Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, high frequency or magnetic security devices, or electric
motors).

Avoid having metallic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.

PIN Protection

Measures

Using an enclosed metal frame or mount may negatively affect contactless

performance.

The V210 and V210 Plus are handover devices. Always exercise extreme caution
when conducting transactions, especially during PIN entry:

• Hand the terminal directly to the cardholder for PIN entry.

• Encourage the cardholder to hold the terminal close to avoid others from

seeing the information being entered.

Verifone also recommends instructing the cardholder regarding safe PIN-en
This can be done with a combination of:

try.

• Signage on the PED(PIN Entry Devices).

• Prompts on the display, possibly with a click-through screen.

• Literature at the point of sale.

• A logo for safe PIN-entry process.

16 V210 INSTALLATION GUIDE

DEVICE SETUP

CAUTION

Inside the Shipping Carton

Inside the

Shipping Carton

Unpacking the

Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering

or shipping damage. The device is a secure product. Tampering causes it to

cease to function or to operate in an unsecured manner.

To unpack the shipping carton:

1 Carefully inspect the shipping carton and its contents for possible tampering or

damage.

2 Validate the authenticity of the sender by verifying the shipping tracking

number and other information located on the product order paperwork.

3 Remove and inspect the following items:

• V210 device

• Power Pack

• Printer paper roll (Verifone ships variants of the V210 terminal which may or

may not have a paper roll).

4 Refer to Accessories and Documentation for more information on V210

related accessories.

Figure 5 V210 Box Contents

This device is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.

5 Remove all plastic wrapping from the device and components.

6 Remove the clear protective film from the display.

7 Inspect the terminal for possible tampering. See how to identify signs of

tampering in the section Periodic Inspection.

NSTALLATION GUIDE 17

V210 I

DEVICE SETUP

WARNI NG

CAUTION

MSAM Card

8 Save the shipping carton and packing material for future repacking or moving

of the device.

Do not use a tampered or damaged device. This device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.

MSAM Card

Opening Card

Compartment

When you first receive your V210 device, you may need to install or replace the
Multiple Security Access Module (MSAM) and Subscriber Identity Module (SIM)
cards.

Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.

Use the following steps to get access to the SIM1 and SIM2/SAM card

compartment:

1 Place the terminal face down on a soft and clean surface to protect the display

from scratches.

2 Push down the locking tab and swing out the compartment cover.

Changing or

Installing MSAMs

18 V210 INSTALLATION GUIDE

Figure 6 Opening Rear Compartment

To change or install MSAM cards:

1 Use steps 1 to 3 of Opening Card Compartment to get to the MSAM

cardholder.

DEVICE SETUP

3)-

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3

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3

)

-

NOTE

Removal and Insertion of Battery

2 Remove the old card, if any, and install the MSAM card by carefully sliding it

into the slot (with the gold contacts facing downward) until fully inserted.

Figure 7 Insert Mini MSAM

Insert the card with the card’s gold contacts facing away from you, towards the

unit.

Removal and

Insertion of

Battery

1 Turn off the V210 device.

2 Place the device face down on a soft, clean surface to protect the display from

scratches.

3 Remove the battery from battery label which is extended. Pull the extended

label as shown below.

Figure 8 Removal of Battery

NSTALLATION GUIDE 19

V210 I

DEVICE SETUP

Loading Paper Roll in the Device

4 Place the battery pack to the battery compartment.

Figure 9 Insertion of Battery

Loading Paper

Roll in the

Device

Use the following steps to load a roll of 57mm x 40mm thermal printer paper into

the compartment.

1 Unlock the paper compartment by pulling up the latch and swinging the door

downwards.

Figure 10 Opening Printer Paper Door

2 Load the paper roll as shown in Figure 11, with the edge of the paper on the

top of the roll.

20 V210 INSTALLATION GUIDE

Figure 11 Procedure for Loading Paper Roll

DEVICE SETUP

CAUTION

CAUTION

Power Supply

3 Pull a length of paper up over the serrated cutter and close the compartment

door.

Figure 12 Closing Printer Door

Before processing transactions in battery mode, make sure you have more than
10% battery life. Do not risk losing transaction data or printing capabilities,
connect the terminal to the power pack if battery level is below 10%.

Power Supply

Not all configurations and device contexts require the use of a power supply –

Verifone ships power supply with the terminal as required.

Contact your Verifone representative

if you have changed the context in which the

terminal is used or have questions about which power supply should be used.

Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only Verifone power pack (see
for detailed power supply specifications). Following are the PSU

Verifone Service and Support

s for different
regions: PWR475-010-01-B (US), PWR474-002-06-A (Brazil), PWR475-010-02-B
(EU), PWR475-010-03-B (Saudi Arabia).

NSTALLATION GUIDE 21

V210 I

DEVICE SETUP

WARNI NG

NOTE

WARNI NG

Cable Connections

Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR and PC before
plugging the power pack cord into a wall outlet or surge protector.

Cable

Connections

Figure 13 Connecting the Power Pack

Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.

Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.

When the terminal has power and an application is loaded, the applica

tion starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.

You can connect the V210 to peripherals using the Full-Function Base.

Cable Connections Using the Full-Feature Base

Turn off or unplug the terminal when connecting or disconnecting the device to
avoid device memory corruption and data loss.

22 V210 INSTALLATION GUIDE

Refer to the controlling device instructions for any terminal-specific warnings.

DEVICE SETUP

Cable Connections

Cable Connections

Using the Full-

Feature Base

To connect the terminal to other devices via Ethernet, RS-232 and USB, use the
V210 Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN
socket, RS-232 port, and a mini-USB port. The V210 terminal must be docked on
the base to utilize cable connectivity.

Figure 14 Full-Feature Base Peripheral Connections

NSTALLATION GUIDE 23

V210 I

DEVICE SETUP

CAUTION

Using the Smart Card Reader

The Full-Feature Base features the following:

Cable Configuration

Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)

RS232 port RS232 socket (for connecting PINPad to LAN infrastructure),

MOD-8 socket, Mini USB & DC-in jack

USB ports Mini USB and type A USB

Using the Smart

Card Reader

Conducting a Smart

Card T

ransaction

The smart card transaction procedure can vary depending on the application.
Verify proper procedure with your application provider before performing a smart
card transaction.

Figure 15 Using the Smart Card Reader

To conduct a smart card transaction:

1 Position the smart card with the gold contacts facing upward.

2 Insert the card into the smart card reader slot in a smooth, continuous motion

until it seats firmly.

24 V210 INSTALLATION GUIDE

3 Remove the card when the display indicates the transaction is completed.

Leave the smart card in the card reader until the transaction is completed.

Premature removal can void the transaction.

DEVICE SETUP

Using the Magnetic Stripe Card Reader

Using the

Magnetic Stripe

Card Reader

Conducting a Credit/

Debit Card

T

ransaction

The V210 has a magnetic card reader that uses a triple track stripe reader. This
gives the unit greater reliability over a wide range of swipe speeds and operating
environments.

Figure 16 Using the Magnetic Stripe Card Reader

To conduct a credit or debit card transaction:

1 Position the magnetic card with the stripe facing the keypad.

2 Swipe it through the magnetic card reader.

CTLS

Transaction

Performing

Contactl

Transactions

ess

The V210 supports contactless transactions through an integrated contactless
module. The terminal becomes active for contactless smart card transactions only
when initialized by an application.

Figure 17 Contactless Transaction

To perform a contactless smart card transaction:

1 Gently tap the card onto or hold the card (within 4 cm) against the surface of

the display where the contactless logo appears.

2 An activated LED visual on the display accompanied by a short beeping sound

indicates a successful transaction.

See Contactless Considerations for more information.

NSTALLATION GUIDE 25

V210 I

DEVICE SETUP

Optional Accessories

Optional

Accessories

Full-Feature Base

These accessories can be used to further enhance the device’s functionality. See

Accessories and Documentation for additional information.

The Full-Feature Base with Modem(M183-S02-01) or FF Base without
Modem(M183-S02-02
v4.2 as well as all BT v4.1 features. It also supplies power, Dial up, Ethernet, USB
Host and USB Device, plus powered RS232 connection. See Cable Connections

Using the Full-Feature Base.

) and charging base(M183-S02-00) provides Bluetooth (BT)

Charging Base

Periodic

Inspection

Figure 18 V210 Docking with Full-Feature Base

The Charging Base (M183-S02-00) provides a stable dock plus power charging
for the V210 terminal.

Figure 19 V210 Docking with Charging Base

• Periodically inspect the terminal for possible tampering. Signs of tampering

include:

• Overlays in the PIN pad area

• Wires protruding out of the device

26 V210 INSTALLATION GUIDE

• Foreign objects inserted into the smart card slot or magnetic stripe slot

• Any bumps in the casing below the mag stripe slot and any noticeable

additional mag stripe head from the side

• Signs of damage to the tamper-evident labels

DEVICE SETUP

NOTE

Periodic Inspection

• A Tamper Warning message on the device display

If any device is found in tamper state, please remove it immediately from service.

Keep it available for potential forensic investigation and notify your company
security officer and your local Verifone representative or service provider. To
contact Verifone, refer to

Verifone Service and Support.

NSTALLATION GUIDE 27

V210 I

DEVICE SETUP

Periodic Inspection

28 V210 INSTALLATION GUIDE

Specifications

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications
of the V210 terminal and bases.

V210 device has the following specifications:

Unit Power

Requirements

Temperature

Humidity

External

Dimensions

Communication

Weight

V210 devices have the following power requirements:

• Operating power:

• Operating temperature:

• Storage temperature:

• Relative humidity:

• Length:

• Width:

• Depth:

172.90 mm (6.8 in)

81.60 mm (3.21 in)

58.74 mm (2.31 in)

5V DC, 2.2A or 5V DC, 1A

0° to 40°C

-20° to 60°C (-4° to 140° F)

5% to 90% (RH non-condensing)

(32° to 104° F)

• BT 4.2 BLE (Bluetooth Low Energy)

• WiFi 2.4GHz/5GHz (a/b/g/n)

• Unit weight:

367 g (12.94 oz)

Processor

Display

Magnetic Card

Reader

Primary Smart Card

• ARM Cortex A9 32-bit processor

• 3.5” portrait mode transmissive TFT 320 (RGB) x 480 (HVGA)

• Triple track (tracks 1, 2, 3), high coercivity, bi-directional

• ISO 7816-3, 1.8V, 3V, 5V

• Synchronous and Asynchronous cards

• EMV Approved

V210 INSTALLATION GUIDE 29

SPECIFICATIONS

V210 Bases

SAM Card Reader

Battery Pack

Security

V210 Bases

• One Security Access Module (SAM)

• Rating: 9.1 Wh (3.7 V DC, 3100 mAH)

• Meets IEEE1725 requirements

• 3DES encryption, Master/Session and DUKPT key management

• VeriShield file authentication

• PCI PED 6.0 approved

Charging Base

• Provides terminal charging on a mounted stand

Full-Feature Base

• Apart from charging, the FF Base provides:

• Bluetooth

• 10/100M Ethernet

Unit Power

Requirements

Temperature

Humidity

Security

• 56K modem

• Powered RS-232

• LE Secure feature of BT v4.2 + All BT v4.1 feature

• USB host

• USB device

• Operating power:

• Operating temperature:

• Storage temperature:

• Relative humidity:

5V DC, 2.2A (FF Base)

5V DC 2.2A (Charging Base)

-5° to 40°C (2

-20° to 60°C (-4° to 140° F)

5% to 95% (RH non-condensing)

3° to 104° F)

• PCI 6.0 Compliant.

30 V210 INSTALLATION GUIDE

CHAPTER 4

NOTE

Troubleshooting

Guidelines

Display Panel

Does Not Work

This chapter lists typical malfunctions that may occur while operating a V210
device and the appropriate corrective action. If the problem persists – even after
performing the outlined guidelines, or if the problem is not described, contact your
local Verifone representative for assistance.

The V210 device uses a tamper-evident case and contains no user-serviceable
parts. Do not, under any circumstance, attempt to disassemble the unit. Perform
only those adjustments or repairs specified in this guide. For all other services,
contact your local Verifone service provider. Service conducted by parties other
than authorized Verifone representatives may void any warranty.

Use the following steps to check the display panel:

1 Check all the cable connections.

2 Check the controlling device's AC outlet to be sure the outlet is supplying

sufficient power. Substitute the controlling device's power pack with another
power pack.

3 The controlling device's application program might not be loaded correctly.

Download the application program and try again.

Keypad Does

Not Respond

Transactions

Fail to Process

4 If the problem persists, contact your local Verifone representative.

Use the following steps to check the keypad:

1 Check the display panel. If there are no characters, or the wrong characters

are displayed, refer to Display Panel Does Not Work.

2 If the problem persists, contact your local Verifone representative.

There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.

Check Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly (see Using the Magnetic Stripe

Card Reader).

• Process a transaction manually using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

V210 INSTALLATION GUIDE 31

TROUBLESHOOTING GUIDELINES

Transactions Fail to Process

• If the problem persists, contact your local Verifone representative.

Check Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly (see Using the Magnetic Stripe Card

Reader).

• Ensure the MSAM card is properly inserted in the slot and is properly secured

(see MSAM Card).

• If the problem persists, contact your local Verifone representative.

32 V210 INSTALLATION GUIDE

Service and Support

CAUTION

NOTE

The V210 device has no user-serviceable parts. Unless otherwise instructed, do
not, under any circumstance, attempt any service, adjustments, or repairs on the
unit. Disconnect the device before cleaning.

CHAPTER 5

Returning a

Device for

Service

To clean the unit, periodically use a
drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and

Documentation).

Never use thinner, trichloroethylene, or ketone-based solvents – they can

deteriorate plastic or rubber parts.

Because the V210 can be damaged by liquid, do not spray cleaners or other
solutions directly onto the keypad or display. Always apply the cleaner to a cloth
before cleaning the device.

Contact your local Verifone representative or service provider for
your terminal.

clean cloth, slightly damped with water and a

any problems on

• For product service and repair information:

• USA – Verifone Service and Support Group, 1-800-Verifone (837-4366)

• Monday - Friday, 8 A.M. - 8 P.M., Eastern time

• International – Contact your Verifone representative

You must obtain a Merchandise Return Authorization (MRA) number before
returning the terminal to Verifone. The following procedure describes how to
return one or more terminals for repair or replacement (U.S. customers only).

For international customers, please contact your local Verifone representative for

assistance with your service, return, or replacement.

1 Get the following information from the printed labels at the back of each V210

to be returned:

• Product ID, including the model and part number. For example, “V210” and

“M560 XXX-XXX-XXX.”

V210 INSTALLATION GUIDE 33

SERVICE AND SUPPORT

PRODUCT ID &

SERIAL NUMBER

NOTE

Returning a Device for Service

• Serial number (S/N nnn-nnn-nnn)

Figure 20 Product ID and Serial Number Location

2 Obtain the MRA number(s) by completing one of the following:

a Call Verifone toll-free within the United States at 1-800-Verifone and follow

the automated menu options.

• Select the MRA option from the automated message. The MRA

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

• Give the MRA representative the information you gathered in Step 1.

• Complete the Inquiry Contact Form at https://www.verifone.com/en/us/

contact-us.

• Address the Subject box to “Verifone MRA Dept.”

• Reference the model and part number in the Note box.

One MRA number must be issued for each V210 you return to Verifone, even if

you are returning several of the same model.

3 Describe the problem(s).

4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

• Assigned MRA number(s).

34 V210 INSTALLATION GUIDE

• Verifone serial number assigned to the V210 you are returning for service

or repair (device serial numbers are located at the back of the unit).

• Shipping documentation, such as air bill numbers used to trace the

shipment.

• Model(s) returned (model numbers are located on the Verifone label at the

back of the V210).

SERVICE AND SUPPORT

Accessories and Documentation

Accessories and

Documentation

Cables

Power Supply

Verifone produces the following accessories and documentation for the V210.
When ordering, please take note of the part number.

• Verifone online store www.estore.verifone.com

• USA – Verifone Customer Development Center, 800-Verifone (837-4366),

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

• International – Contact your Verifone representative

Contact your local Verifone distributor to determine which cable fits your needs.

CBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor.

CBL282-036-XX-A RS-232 cable (RJ45). Powered fro

CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 m

PWR474-002-XX-A

PWR475-010-XX-A

PWR475-010-01-B (US)

PWR474-002-06-A (Brazil)

PWR475-010-02-B (EU)

PWR475-010-03-B (Saudi Arabia)

DC power pack(V210)

.

m Countertop (+12 V).

Accessories

Documentation

02746-01 Verifone Cleaning Kit

V210 Certifications and Regulations
V210 Quick Installation Guide DOC183-002-EN
V210 Base Full Function Quick
V210 Base Charging Quick Installation Guide DOC183-005-EN

Installation Guide DOC183-004-EN

DOC183-001-EN

NSTALLATION GUIDE 35

V210 I

SERVICE AND SUPPORT

Accessories and Documentation

36 V210 INSTALLATION GUIDE

APPENDIX A

Caution and

Warning

Messages

Products with UL/cUL certification should include French translations of Caution
and Warning notices. The following table lists all notices found in the document,
their location and the equivalent French translations.

Table 3 Caution and Warning Messages

Notice Chapter Page English Text French Text

Warning Setup page 15For safety, do not string cables or

cords across a walkway.

Caution Setup page 16This unit is not waterproof or

dustproof and is intended for
indoor use only. Any damage to
the unit from exposure to rain or
dust can void any warranty.

Caution Setup page

16

Warning Setup page 16Due to risk of electrical shock or

Caution Setup page 17This device is a secure product

Using an enclosed metal frame or
mount may negatively affect

,

contactless performance.

terminal damage, do not use the
terminal near water, including a
bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement,
or near a swimming pool. Also,
avoid using this product during
electrical storms. Avoid locations
near electrical appliances or other
devices that cause excessive
voltage fluctuations or emit
electrical noise (for example, air
conditioners, neon signs, high
frequency or magnetic security
devices, or electric motors).

and any tampering can cause it to
cease to function or operate in an
unsecured manner.

Par mesure de sécurité, ne pas les câbles de
chaîne ou de cordons à travers une
passerelle.

Cet appareil n'est pas étanche ou à la
poussière, et est destiné à une utilisation en
intérieur. Tout dommage à l'unité de
l'exposition à la pluie ou à la poussière peut
annuler la garantie.

L'utilisation d'un cadre métallique fermé ou de
montage peut affecter négativement contact
performance.

Du fait d'un risque d'électrocution ou d'une
détérioration du terminal, ne pas utiliser cet
équipement près d'une source d'eau, par
exemple près d'une baignoire, d'un lavabo,
d'un évier de cuisine ou d'un bac de lavage,
dans un sous-sol humide ou à proximité d'une
piscine. De même, éviter d’utiliser ce produit
lors des orages provoquant des coupures
électriques.Éviter de placer le terminal à
proximité d’appareils électriques ou autres
unités pouvant entraîner des fluctuations de
tension importantes ou des interférences
électriques, tels que les climatiseurs,
enseignes au néon, dispositifs de sécurité à
haute fréquence ou équipements électriques.

Cet appareil est un produit sûr et toute
manipulation peut l'amener à cesser de
fonctionner ou fonctionner de manière non
sécurisée.

V210 INSTALLATION GUIDE 37

Caution and Warning Messages

Table 3 Caution and Warning Messages (continued)

Notice Chapter Page English Text French Text

Warning Setup page 15Do not use a unit that has been

tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
label. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.

Caution Setup page 18Observe standard precautions in

handling electrostatically sensitive
devices. Electrostatic discharges
can damage the equipment.
Verifone recommends using a
grounded anti-static wrist strap.

Caution Setup page 21Using an incorrectly rated power

supply can damage the unit or
cause it not to work properly. Use
only a power pack with VPN
PWR474-002-01-A.

Caution Setup page 22Do not plug the power pack into

an outdoor outlet or operate the
terminal outdoors. Disconnecting
power during a transaction can
cause transaction data files not
yet stored in memory to be lost.

Warning Setup page 22Turn off or unplug the terminal

when connecting or disconnecting
the device to avoid device
memory corruption and data loss.
Refer to the controlling device
instructions for any terminal­specific warnings.

Ne pas utiliser un appareil qui a été altéré ou
endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou
d'un composant semble être endommagé, en
aviser immédiatement la compagnie maritime
et votre représentant Verifone ou prestataire
de services.

Respecter les précautions standard dans la
manipulation d'appareils sensibles aux
décharges électrostatiques. Les décharges
électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un
bracelet anti-statique à la terre.

L'utilisation d'une alimentation incorrecte peut
endommager l'appareil ou ne pas fonctionne r
correctement. Utilisez uniquement un bloc
d'alimentation avec VPN PWR474-002-01-A.

Ne branchez pas le bloc d'alimentation dans
une prise extérieure ou n'utilisez pas le
terminal à l'extérieur. La déconnexion de
l'alimentation pendant une transaction peut
entraîner la perte des fichiers de données de
transaction qui ne sont pas encore stockés
dans la mémoire.

Éteignez ou débranchez le terminal pour
connecter ou déconnecter le dispositif pour
éviter la corruption de la mémoire de
l'appareil et la perte de données. Reportez­vous aux instructions de l'appareil de contrôle
pour tous les avertissements spécifiques au
terminal.

38 V210 INSTALLATION GUIDE

Table 3 Caution and Warning Messages (continued)

Notice Chapter Page English Text French Text

Caution and Warning Messages

Caution Setup page 24Leave the smart card in the card

reader until the transaction is
completed. Premature removal
can void the transaction.

Caution Service

and

Support

page 33Never use thinner,

trichloroethylene, or ketone­based solvents – they can
deteriorate plastic or rubber parts.
Because this device can be
damaged by liquid, do not spray
cleaners or other solutions
directly onto the keypad or
display. Always apply the cleaner
to a cloth before cleaning the
device.

Laissez la carte à puce dans le lecteur de
carte jusqu'à ce que la transaction soit
terminée. Le retrait prématuré peut annuler la
transaction.

N'utilisez jamais de diluant, le trichloréthylène
ou des solvants cétoniques - ils peuvent
détériorer les pièces en plastique ou en
caoutchouc. Parce que cet appareil peut être
endommagé par un liquide, ne pas vaporiser
de nettoyage ou d'autres solutions
directement sur le clavier ou l'écran. Toujours
appliquer le nettoyant sur un chiffon avant de
nettoyer l'appareil.

NSTALLATION GUIDE 39

V210 I

Caution and Warning Messages

40 V210 INSTALLATION GUIDE

Verifone, Inc.
1-800-Verifone

www.verifone.com

V210

Installation Guide

Verifone Part Number DOC183-003-EN-A, Revision A01