Verifone V205CCTLS Users Guide
V205c
Installation Guide
Verifone Part Number DOC470-103-EN-A, Revision A
V205c Installation Guide
© 2017 V erifone, Inc.
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Verifone Part Number DOC470-103-EN-A, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview V205c Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rear Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 12
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing or Replacing MSAM and Micro SD Cards. . . . . . . . . . . . . . . . . . . . . . 16
Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting by Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting the V205c to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting ECRs to the V205c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Contactless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Periodic Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 3
Specifications V205c Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
V205C INSTALLATION GUIDE 3
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CHAPTER 4
Troubleshooting
Guidelines
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
APPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4 V205C INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
V205c device.
Audience
Organization
Related
Documentation
This guide provides simple descriptions of the V205c features and the basic
information for installing and configuring the V205c.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a V205c device.
Chapter 2, Setup. Explains how to set up and install the V205c and establish
connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
V205c.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the V205c unit.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
To learn more about the V205c device, please refer to the following documents
and their associated Verifone Part Numbers (VPN):
Guide
Conventions
V205c Certifications and Regulations
V205c Quick Installation Guide VPN DOC470-102-EN
V205c
Reference Guide
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-references.
Italics Italic typeface indicates book
titles or emphasis.
See Guide Conventions.
You must not use this unit
underwater.
VPN DOC470-101-EN
VPN DOC470-104-EN
V205C INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Guide Conventions
Table 1 Document Conventions
Convention Meaning Example
Acronym Definitions
The pencil icon is used to
highlight important information.
The caution symbol indicates
hardware or software failure, or
loss of data.
The lightning symbol is used as a
warning when bodily injury might
RS-232-type devices do not work
on the communication port.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use
the unit near water.
occur.
Please refer to Table 2 for the acronyms used in this manual.
Table 2 Acronym Definitions
Acronym Definitions
3DES Triple Data Encryption Algorithm
AC Alternating Current
ANSI American National Standards Institute
cUL Underwriters' Laboratories of Canada
DC Direct Current
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Europay, MasterCard, and Visa
GPRS General Packet Radio Service
HSPA High Speed Packet Access
ISO International Organization for Standardization
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
LAN Local Area Network
LCD Liquid Crystal Display
LED Light-Emitting Diode
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
RS-232 Recommend Standard number 232
SAM Secure Access Module
UL Underwriters Laboratories
6 V205C INSTALLATION GUIDE
Table 2 Acronym Definitions (continued)
Acronym Definitions
USB Universal Serial Bus
VPN Verifone Part Number
PREFACE
Guide Conventions
C INSTALLATION GUIDE 7
V205
PREFACE
Guide Conventions
8 V205C INSTALLATION GUIDE
Overview
CHAPTER 1
This chapter presents the basics on the V205c terminal.
V205c Terminal
The V205c offers several communication options, enhanced display, increased
processing power and two USB peripheral ports.
The V205c terminal uses a robust, sleek, and highly functional design. With
modular communication options, enhanced color display, increased processing
power, expanded memory, and two USB peripheral ports.
Front Features
Figure 1 V205c Front View
The V205c terminal provides the right combination of features and functions:
• 2.8-inch TFT color screen (QVGA, 240 RGB x 320 pixels)
• 4-way Navigation Button with Selection Keys
• Backlit keypad with tactile and audible feedback.
• Contactles (CTLS) reader
• Smart card reader
• Magnetic card reader
• Integrated thermal printer
V205C INSTALLATION GUIDE 9
OVERVIEW
3!-
3!-
3$
3!-
3!-
3$
V205c Terminal
Rear Compartments
After removing the rear covers, the underside of the V205c shows the following:
Figure 2 V205c Card Compartment View
• Dual MSAM slots
• Micro SD Card slot
10 V205C INSTALLATION GUIDE
Figure 3 V205c Port Compartment View
• Ethernet port
• RJ9 port
• RJ11 port
• USB Host/Client port
• Micro-USB port
• Power port
OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use and
Ergonomics
The V205c terminal provides the following functionality:
• Four-way navigation button with two selection keys for UI access.
• The contactless functionality offers a convenient payment option for
consumers.
• The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
• A large 8-line by 21-character backlit display with backlit keypad, and extra-
size menu prompts, simplify training and reduce help desk calls.
• The multiple font-capable integrated thermal printer simplifies paper loading
and reduces paper jams. Uses 57 mm wide x 40 mm diameter paper rolls,
prints at 30 lines per second (LPS).
• The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
• Large, hard-rubber keys provide improved tactile feedback.
• Intuitive keypad interface simplify training and reduce support requests.
Critical Security
Protection
• Connects with most POS payment terminals, PCs, and ECRs.
• Supports payment transactions in a variety of payment environments.
• Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
• Sleek and stylish shape occupies minimal counter space.
• Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
• Certified for ISO7816-3, ISO7816-10 and EMV4.3 standards for smart card
solutions.
• Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
• PCI 5.x-compliant for secure solutions, meeting the PED standard.
• Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
• The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software.
• Key injection simplified and secured with Verifone’s SecureKit key loading
software.
C INSTALLATION GUIDE 11
V205
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