Specifications are subject to change without notice. is a registered trademark of
TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trademarks or
registered trademarks of their respective holders.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may
cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s authority to
operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only
Mobile Configurations. The antennas used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.”
CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
This device has been designed to operate with the antennas listed below, and having a maximum
gain of 3 dBi. Antennas not included in this list or having a gain greater than 3 dBi are strictly
prohibited for use with this device. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for
successful communication.”
Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions:
(1)This device may not cause interference, and
(2)This device must accept any interference, including interference that may cause undesired
operation of the device.
Cet appareil est conforme aux norms CNR exemptes de licence d’Industrie Canada. Le
fonctionnement est soumis aux deux conditions suivantes:
(1)cet appareil ne doit pas provoquer d’interférences et
(2)cet appareil doit accepter toute interférence, y compris celles susceptibles de provoquer un
fonctionnement non souhaité de l’appareil.
Industry Canada Statement
Complies with the Canadian ICES-003 Class B specifications.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with RSS 210 of Industry Canada. This Class B device meets all the
requirements of the Canadian interference-causing equipment regulations.
Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам
нормативних документів та вимогам, що передбачені чинними законодавчими актами
України.
Safety Information
z When product has power button, the power button is one of the way to shut off the product;
when there is no power button, the only way to completely shut off power is to disconnect the
product or the power adapter from the power source.
z Don’t disassemble the product, or make repairs yourself. You run the risk of electric shock
and voiding the limited warranty. If you need service, please contact us.
z Avoid water and wet locations.
This product can be used in the following countries:
AT BG BY CA CZ DE DK EE
ES FI FR GB GR HU IE IT
LT LV MT NL NO PL PT RO
RU SE SK TR UA
TP-LINK TECHNOLOGIES CO., LTD
DECLARATION OF CONFORMITY
For the following equipment:
Product Description: 300Mbps Wireless N ADSL2+ Modem Router
Model No.: TD-W8962ND
Trademark: TP-LINK
We declare under our own responsibility that the above products satisfy all the technical
regulations applicable to the product within the scope of Council Directives:
Appendix C: Technical Support ............................................................................ 85
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Package Contents
The following contents should be found in your package:
¾ One TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router
¾ One Power Adapter for TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router
¾ Quick Installation Guide
¾ One RJ45 cable
¾ Two RJ11 cables
¾ One ADSL splitter
¾ One Resource CD for TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router, including:
• This User Guide
• Other Helpful Information
Note:
)
Make sure that the package contains the above items. If any of the listed items are damaged or
missing, please contact your distributor.
1
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 1. Product Overview
Thank you for choosing the TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router.
1.1 Overview of the Modem Router
The TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router integrates 4-port Switch, Firewall,
NAT-Router and Wireless AP. Powered by 2x2 MIMO technology, the Wireless N Router delivers
exceptional range and speed, which can fully meet the need of Small Office/Home Office (SOHO)
networks and the users demanding higher networking performance.
The TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router utilizes integrated ADSL2+
transceiver and high speed MIPS CPU. The Modem Router supports full-rate ADSL2+
connectivity conforming to the ITU and ANSI specifications.
In addition to the basic DMT physical layer functions, the ADSL2+ PHY supports dual latency
ADSL2+ framing (fast and interleaved) and the I.432 ATM Physical Layer.
The Modem Router provides up to 300Mbps wireless connection with other 802.11n wireless clients.
The incredible speed makes it ideal for handling multiple data streams at the same time, which
ensures your network stable and smooth. The performance of this 802.11n wireless Router will give
you the unexpected networking experience at speed 650% faster than 802.11g. It is also compatible
with all IEEE 802.11g and IEEE 802.11b products.
With multiple protection measures, including SSID broadcast control and wireless LAN 64/128
WEP encryption, Wi-Fi protected Access (WPA2-PSK, WPA-PSK), as well as advanced Firewall
protections, the TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router provides complete
data privacy.
The Modem Router provides flexible access control, so that parents or network administrators can
establish restricted access policies for children or staff. It also supports Virtual Server and DMZ
host for Port Triggering, and then the network administrators can manage and monitor the network
in real time with the remote management function.
Since the Modem Router is compatible with virtually all the major operating systems, it is very easy
to manage. Quick Setup Wizard is supported and detailed instructions are provided step by step in
this user guide. Before installing the Modem Router, please look through this guide to know all the
Modem Router’s functions.
2
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
1.2 Main Features
¾ Four 10/100Mbps Auto-Negotiation RJ45 LAN ports (Auto MDI/MDIX), one RJ11 port.
¾ Provides external splitter.
¾ Adopts Advanced DMT modulation and demodulation technology.
¾ Supports bridge mode and Router function.
¾ Multi-user sharing a high-speed Internet connection.
¾ Downstream data rates up to 24Mbps, upstream data rates up to 3.5Mbps (With Annex M
enabled).
¾ Supports long transfers, the max line length can reach to 6.5Km.
¾ Supports remote configuration and management through SNMP
¾ Supports PPPoE, it allows connecting the internet on demand and disconnecting from the
Internet when idle.
¾ Provides reliable ESD and surge-protect function with quick response semi-conductive surge
protection circuit.
¾ High speed and asymmetrical data transmit mode, provides safe and exclusive bandwidth.
¾ Supports All ADSL industrial standards.
¾ Compatible with all mainstreams DSLAM (CO).
¾ Provides integrated access of internet and route function which face to SOHO user.
¾ Supports Virtual Server, DMZ host and IP Address Mapping.
¾ Supports Dynamic DNS, UPnP and Static Routing.
¾ Supports system log and flow Statistics.
and CWMP.
¾ Supports firmware upgrade and Web management.
¾ Provides WPA-PSK/WPA2-PSK data security, TKIP/AES encryption security.
¾ Provides 64/128-bit WEP encryption security and wireless LAN ACL (Access Control List).
¾ Supports Ethernet WAN (EWAN).
¾ Supports Bandwidth Control.
3
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
1.3 Panel Layout
1.3.1 The Front Panel
Figure 1-1
The Modem Router’s LEDs are located on the front panel (View from left to right). They indicate
the device’s working status. For details, please refer to LED Explanation.
LED Explanation:
Name Status Indication
(Power)
(ADSL)
(Internet)
On
Off
On
Flash
Off
On
Flash
Off
On Wireless is enabled but no data is being transmitted.
The Modem Router is powered on.
The Modem Router is off. Please ensure that the power adapter
is connected correctly.
The network is available with a successful Internet connection.
There is data being transmitted or received via the Internet.
There is no successful Internet connection or the Modem Router
is operating in Bridge mode. Please refer toNote 2
troubleshooting.
for
for
(WLAN)
(WPS)
Flash
Off Wireless function is disabled.
On
Slow Flash
Quick
Flash
The Modem Router is sending or receiving data over the wireless
network.
A wireless device has been successfully added to the network by
WPS function.
WPS handshaking is in process and will continue for about 2
minutes. Please press the WPS button on other wireless devices
that you want to add to the network while the LED is flashing.
A wireless device has failed to be added to the network by WPS
function. Please refer to 4.6.2 WPS Settings
information.
4
for more
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
On
(LAN1-4)
Note:
)
1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.3 Connecting
the Modem Router for more information about how to make Internet connection correctly. If
you have already made a right connection, please contact your ISP to make sure if your
Internet service is available now.
2. If the Internet LED is off, please check your ADSL LED first. If your ADSL LED is also off,
please refer to Note 1
configuration. You may need to check this part of information with your ISP and make sure
everything have been input correctly.
Flash
Off
. If your ADSL LED is GREEN ON, please check your Internet
There is a device connected to this LAN port.
The Modem Router is sending or receiving data over this LAN
port.
There is no device connected to this LAN port.
1.3.2 The Back Panel
The Modem Router's ports, where the cables are connected, and RESET button are located on
the back
Figure 1-2
¾ POWER: The Power plug is where you will connect the power adapter.
¾ ON/OFF: The switch for the power.
5
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
¾WPS: The switch for the WPS function. For details, please refer to 4.6.2 WPS Settings
.
¾ RESET: There are two ways to reset the Modem Router's factory defaults.
Method one: With the Modem Router powered on, use a pin to press and hold the Reset button for at least 5 seconds. And the Modem Router will reboot to its factory default settings.
Method two: Restore the default setting from “Maintenance-SysRestart” of the Modem
Router's Web-based Utility.
¾ WiFi: The switch for the WiFi function.
¾ LAN1, LAN2, LAN3, LAN4/WAN: Through these ports, you can connect the Modem Router
to your PC or the other Ethernet network devices. Enable EWAN function and you will be able
to connect to Cable/FTTH/VDSL/ADSL device.
¾ADSL: Through the port, you can connect the Modem Router with the telephone. Or you can
connect them by an external separate splitter. For details, please refer to 2.3 Connecting the
Modem Router.
¾ Antennas: Used for wireless operation and data transmit.
6
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 2. Connecting the Modem Router
2.1 System Requirements
¾ Broadband Internet Access Service (DSL/Cable/Ethernet).
¾ PCs with a working Ethernet Adapter and an Ethernet cable with RJ45 connectors.
¾ TCP/IP protocol on each PC.
¾ Web browser, such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari.
2.2 Installation Environment Requirements
¾ The Product should not be located where it will be exposed to moisture or excessive heat.
¾ Place the Modem Router in a location where it can be connected to the various devices as
well as to a power source.
¾ Make sure the cables and power cord are safely placed out of the way so they do not create a
tripping hazard.
¾ The Modem Router can be placed on a shelf or desktop.
¾ Keep away from the strong electromagnetic radiation and the device of electromagnetic
sensitive.
Figure 2-1 Wall-mount Install
7
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Note:
)
The diameter of the screw, 3.5mm<D<7.8mm, and the distance of two screws is 107.5mm. The
screw that project from the wall need around 4mm based, and the length of the screw need to be
at least 20mm to withstand the weight of the product.
2.3 Connecting the Modem Router
Before installing the device, please make sure your broadband service provided by your ISP is
available. If there is any problem, please contact your ISP. Before cable connection, cut off the
power supply and keep your hands dry. You can follow the steps below to install it.
Step 1: Connect the ADSL Line.
Method one: Plug one end of the twisted-pair ADSL cable into the ADSL port on the rear panel of , and insert the other end into the wall socket.
Method two:You can use a separate splitter. External splitter can divide the data and
voice, and then you can access the Internet and make calls at the same time. The
external splitter has three ports:
• LINE: Connect to the wall jack
• PHONE: Connect to the phone sets
• MODEM: Connect to the ADSL port of
Plug one end of the twisted-pair ADSL cable into the ADSL port on the rear panel of .
Connect the other end to the MODEM port of the external splitter.
Step 2: Connect the Ethernet cable. Attach one end of a network cable to your computer’s
Ethernet port or a regular hub/switch port, and the other end to the LAN port on the
Modem Router.
Step 3: Power on the computers and LAN devices.
Step 4: Attach the power adapter. Connect the power adapter to the power connector on the rear
of the device and plug in the adapter to a electrical outlet or power extension. The
electrical outlet shall be installed near the device and shall be easily accessible.
8
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 2-2
9
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 3. Quick Installation Guide
3.1 Configuring the PC
After you directly connect your PC to the Modem Router or connect your adapter to a Hub/Switch
which has connected to the Modem Router, you need to configure your PC’s IP address. Follow
the steps below to configure it.
Step 1: Click the Start menu on your desktop, right click My Network Places, and then select
Properties (shown in Figure 3-1).
Figure 3-1
Step 2: Right click Local Area Connection (LAN), and then select Properties.
10
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-2
Step 3: Select General tab, highlight Internet Protocol (TCP/IP), and then click the Properties
button.
Figure 3-3
11
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Step 4: Configure the IP address as Figure 3-4 shows. After that, click OK.
Figure 3-4
Note:
)
You can configure the PC to get an IP address automatically, select “Obtain an IP address
automatically” and “Obtain DNS server address automatically” in the screen above.
Now, you can run the Ping command in the command prompt to verify the network connection.
Please click the Start menu on your desktop, select run tab, type cmd or command in the field
and press Enter. Type ping 192.168.1.1 on the next screen, and then press Enter.
If the result displayed is similar to the screen below, the connection between your PC and the
Modem Router has been established.
Figure 3-5
12
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
If the result displayed is similar to the screen shown below, it means that your PC has not
connected to the Modem Router.
Figure 3-6
You can check it following the steps below:
1) Is the connection between your PC and the Modem Router correct?
The LEDs of LAN port which you link to the device and the LEDs on your PC's adapter should
be lit.
2) Is the TCP/IP configuration for your PC correct?
If the Modem Router's IP address is 192.168.1.1, your PC's IP address must be within the
range of 192.168.1.2 ~ 192.168.1.254.
3.2 Quick Installation Guide
With a Web-based utility, it is easy to configure and manage the TD-W8962ND 300Mbps Wireless
N ADSL2+ Modem Router. The Web-based utility can be used on any Windows, Macintosh or
UNIX OS with a Web browser, such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari.
1. To access the configuration utility, open a web-browser and type the default address
http://192.168.1.1 in the address field of the browser.
Figure 3-7
After a moment, a login window will appear, similar to the Figure 3-8. Enter admin for the
User Name and Password, both in lower case letters. Then click the OK button or press the
Enter key.
13
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-8
Note:
)
1) Do not mix up the user name and password with your ADSL account user name and password
which are needed for PPP connections.
2) If the above screen does not pop up, it means that your Web-browser has been set to a proxy.
Go to Tools menu→Internet Options→Connections→LAN Settings, in the screen that
appears, cancel the Using Proxy checkbox, and click OK to finish it.
2. After your successful login, you will see the Login screen as shown in Figure 3-9. Click
Quick Setup menu to access Quick SetupWizard.
14
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-9
3. The Modem Router provides two system mode: Wireless ADSL Router and Wireless Router.
Choose the right mode which you need, then click Next.
Figure 3-10
3.2.1 Wireless ADSL Router
1. Change the VPI or VCI values which are used to define a unique path for your connection. If
you are unsure, please consult your ISP. Click Next.
15
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-11
2. Please select the connection type given by your ISP.
Figure 3-12
A. Configuration for PPPoE/PPPoA
Enter the Username, Password given by your ISP, and then click Next.
Figure 3-13
Note:
)
If you are using the Modem Router on a new DSL line and have not completed your DSL
provider’s online registration, you may be using a generic username and password. When
registration is completed, you will need to update the username and password if you have created
a new one.
B. Configuration for Dynamic IP or Bridge
This type doesn't need to be configured.
16
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
C. Configuration for Static IP or IPoA
Enter the Static IP or IPoA information provided by your ISP manually, and then click Next.
Figure 3-14
3.
The wireless settings page will appear as shown below. You can create a unique and
easy-to-remember name for your wireless network or just keep the default SSID. Then select
Region, Channel, Mode and set a Password for your network (Disable Security is not
recommended). Then click Next to continue.
Figure 3-15
4. On this page, please confirm all parameters. Click Previous to modify or click the Save
button to make the configuration take effect. Here we take PPPoE Connection Type for
example
17
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-16
5. You will see the Complete screen below, click Reboot to complete Quick Setup.
Figure 3-17
Note:
)
Now, your Modem Router has been configured and is rebooting. Please do not turn off the Modem
Router while it’s rebooting.
18
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
3.2.2 Wireless Router
1. Please select the connection type provided by your ISP.
Figure 3-18
A. Configuration for PPPoE
Enter the Username, Password given by your ISP, and then click Next.
Figure 3-19
Note:
)
If you are using the Modem Router on a new DSL line and have not completed your DSL
provider’s online registration, you may be using a generic username and password. When
registration is completed, you will need to update the username and password if you have created
a new one.
B. Configuration for Dynamic IP
This type doesn't need to be configured.
C. Configuration for Static IP
Enter the Static IP information provided by your ISP manually, and then click Next.
19
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-20
2. The wireless settings page will appear as shown below. You can create a unique and
easy-to-remember name for your wireless network or just keep the default SSID. Then select
Region, Channel, Mode and set a Password for your network (Disable Security is not
recommended). Then click Next to continue.
Figure 3-21
3. On this page, please confirm all parameters. Click Previous to modify or click the Save
button to make the configuration take effect. Here we take PPPoE Connection Type for
example
20
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