Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
fo reseeable l oss or damag e. You are als o ent itl ed to have t he goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Warranty Terms & Conditions
1. TEAC warrants that this pr oduct is free fr om defects in material and workmanship under normal domestic us e with
reasonable care and skill. Maintenanc e and cleaning (i.e. laser head) is not covered by this warranty. The TEAC
warranty only applies to TEAC products purchased, used and servic ed in Australia.
2. The benefits to the consumer given by this Warranty are in addition to other rights and r emedies of the consumer
under a law in relation to goods or services to which the warranty relates, being the Australian Consumer Law.
3. Refund or replacement via your retailer is available for a period of 14 days after purchase for goods that have been
inspect ed and determined to have a major failure. Refund and exchange is not applicable for change of mind.
4. Subject to the terms herein, this warranty eff ectivel y covers the equipment as specified in the W arranty Periods
Table below from the date of purchase.
5.
This service will only be provided as part of this warranty if all the following conditions are met;
In Home S ervice/Pick up* S ervice
a) The product is indicated in the Warranty Period Table.
b) The product is within the warr anty period.
c) The product is locat ed within the normal service area of the local TEAC Authorised Service Centre.
If TEAC determines that the product is not repairable on site, TEAC can complete the r epair by taking the product to
a TEAC Authoris ed Service Centre.
Where In-Home s ervice/Pick up* is not available, the purchaser is required to send the product to the nearest TEAC
Authorised Service Centr e for r epair. In this event, proof of purchase is required to support a warranty claim. After
the repair, the product will be avail able for collection by or return to the purchaser at a fee upon request . TEAC inhome service can be made available at a fee upon request.
Car ry-in Servic e
6. A 12-month replacement warranty is applicable to all Accessories such as Remote, Power A daptors and Cables.
7. TEAC will ensure to the best of its abilities that all requir ed parts are made available for any required servic e/repair.
8. TEAC Australia Pty Ltd and its Au thorised Service Centres will use their best endeavours to complete product
repairs within a reasonable period b ased on available resources and workload during th e time when service is
requested and performed.
9. Refurbis hed parts may be used to repair the product. In the case of a replacement, the pr oduct may be replaced,
with a refurbished unit of the same type or, if one is unavailable, a similar refurbished model with equal or better
features & specifications.
10. Please be advis ed that if the prod uct pres ented for repair is capable of retaining us er-generated data, the data may
be lost during servicing. Cust omers are strongly encouraged to back up all important information/data before
sending t he product in for service/repair.
11. Service will be provided only during normal business hours and under safety conditions and circumstances. TEAC
and its authorised service agents can refuse any repair if safety, in relation t o OH&S, becomes a concern to its staff
or authorised service agents’ personnel.
12. The warranty is void and warranty claims may be refus ed, subject to the Australian Consumer Law, if:
a) The product was not transported, installed, operated or maintained according to manufacturer instruction, or
b) The product was abused, damaged, tampered, altered or repaired by any unauthorised persons, or
c) Product failure is due to accidents dur ing use, installation or transit, power surges , us e of def ect ive or
incompat ible external devices, exposure to abnormal conditions such as excessive temperatures or humidity, or
entry of liquids, objects or creatures into the product.
13. No one is authorised t o assume any liability on behalf of TEAC or impose any obligation on it, in connection with the
sale of any equipment other than as stated in this warranty and outlined above.
14. TEAC reserves the right to inspect and verify whether the pr oduct is exhibiting a major failur e as claimed by
customers/retailers.
15. LCD dead pixel p olicy, please contact TEAC C ustomer Support Hotline on 1300 553 315 f or assist ance.