TANDBERG MXP Series, 1000MXP, 1700MXP, Maestro MXP, Tactical MXP User Manual
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1
MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
MXP Series Video Endpoints
User Guide
Thank you for choosing TANDBERG!
TANDBERG video conferencing oers the
natural communication experience of a
face-to–face meeting in ways that other
technologies cannot.
Your TANDBERG MXP video endpoint has
been designed to give you many years of
safe, reliable operation.
This user guide has been divided into
several chapters, all of which provide
dierent information. You can access the
chapters directly by clicking on the menu
bar at the top of this page.
You will nd that some places information
has been copied from other chapters (but
adapted, when needed) to let you have all
the relevant information there and then.
This helps eliminating the need to read
through long sections before you can even
think of getting started.
Software version F8.x
M a y 20 11
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Hidden text anchor for ToC
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
What’s in this user guide?
Getting started
Waking up the system ..................................................... 5
Pick up the remote control .......................................... 5
Even incoming calls wake up the system! ................... 5
If the system fails to respond ....................................... 5
The welcome screen ................................................... 5
The remote control (I) ...................................................... 6
The remote control (II) ..................................................... 7
Navigating in the menus .................................................. 8
Entering text in text elds ................................................ 9
The need for text ......................................................... 9
When number keys are pressed.................................. 9
Using number keys in text elds .................................. 9
Terminology used .......................................................... 10
Point-to–point vs. MultiSite ........................................ 10
MultiSite and Multiway calls ....................................... 10
About near end and far end ....................................... 10
Dual video stream ...................................................... 10
Selfview and camera control ..........................................11
What is Self view? .......................................................11
Using Selfview outside calls.......................................11
Selfview and Point-to–point ........................................ 11
Point-to–point and dual stream ...................................11
Controlling the camera ...............................................11
Controlling cameras at both ends...............................11
Dening camera presets ................................................12
Storing camera presets as 0–9… ................................12
Storing camera presets as any number 0–14… ...........12
Using the screen as PC display ......................................13
Use as PC screen .......................................................13
Picture in Picture (PIP) ................................................13
Picture outside Picture (POP) .....................................13
Standby ..........................................................................14
About standby.............................................................14
Leaving standby mode ...............................................14
Entering standby mode ...............................................14
The icons on the screen ................................................ 15
Making calls
Access codes .................................................................17
When the system asks for codes ...............................17
To make a call dialing the number ................................. 18
Making a call .............................................................. 18
Video vs. telephone calls ........................................... 18
Altering call settings before calling ............................... 19
About call settings ..................................................... 19
Making calls using the phone book ............................... 20
Ending an ongoing call .................................................. 21
Ending conference calls ............................................. 21
Ending point-to–point calls ......................................... 21
Ending MultiSite calls ................................................. 21
Answering an incoming call ........................................... 22
About incoming calls and privacy .............................. 22
Want a dierent ring tone? ........................................ 22
When someone calls you… ........................................ 22
Using the Do Not Disturb feature .................................. 23
Streaming ...................................................................... 24
Streaming settings ..................................................... 24
Setting up for streaming… .......................................... 24
Viewing the streamed content ................................... 25
Streaming a video meeting… ..................................... 25
Calling two others at the same time .............................. 26
Calling two others simultaneously … .......................... 26
Consultative transferring of calls ................................... 27
Transferring calls … .................................................... 27
Unattended transferring of calls .................................... 28
Transferring calls … .................................................... 28
About video conferences .............................................. 29
Using phone book group entries ............................... 29
IP and ISDN communication ...................................... 29
How many participants?............................................. 29
Conference calls … .................................................... 29
The MultiSite feature .................................................. 30
The Multiway feature ................................................. 30
Using phone book group entries ............................... 30
Adding calls to a conference… ................................... 30
Phone book usage
Basic phone book features ............................................ 32
Navigating in the phone book .................................... 32
Entering the phone book… ......................................... 32
Calling an entry .......................................................... 32
Searching the phone book ............................................ 33
Entering text in the search eld ................................. 33
Searching the phone book… ...................................... 33
Adding new contacts ..................................................... 34
Adding a new contact from the call log ..................... 34
Copying from the corporate phone book .................. 34
Adding a new contact from scratch… ........................ 34
Editing existing entries................................................... 35
Discarding an entry .................................................... 35
Editing an entr y… ........................................................ 35
Creating MultiSite entries .............................................. 36
About Multisite and Multisite entries .......................... 36
Observe the following: ............................................... 37
Editing and deleting MultiSite entries ............................ 38
Edit a MultiSite entry .................................................. 38
Deleting a MultiSite entr y ........................................... 38
To edit the participants of a group … ......................... 38
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
What’s in this user guide?
In-call features
Using camera control .................................................... 40
Using far end camera control .................................... 40
Using near end camera control ................................. 40
Using camera presets ....................................................41
Using far end presets .................................................41
Using near end presets ..............................................41
Running presentations ................................................... 42
Use dual video stream if possible .............................. 42
Not all system have all choices .................................. 42
Running a presentation .............................................. 42
If you need to specify the presentation source… ....... 42
Dual Video Stream ......................................................... 43
No dual video stream? ............................................... 43
Dual stream and bandwidth .......................................43
Utilizing dual video stream ......................................... 43
Snapshots ...................................................................... 44
Taking a snapshot using the remote control .............. 44
Taking a snapshot using the menu… .......................... 44
Displaying a snapshot… .............................................. 44
Controlling far end video sources ................................. 45
Accessing far end video sources .............................. 45
Not all system have all choices .................................. 45
Far end video source options… .................................. 45
What is VNC used for? .............................................. 45
Text chatting in video calls ............................................ 46
Using the number keys in text elds .......................... 46
Chatting with the other party… ................................... 46
Video conferencing
About video conferencing ............................................. 48
Who becomes the host? ...........................................48
Request, release, and assign oor ............................ 48
Split screen & voice switching ................................... 48
Layout ........................................................................ 48
Request and release oor ............................................. 49
Assigning oor ........................................................... 49
Automated jumping to full screen .............................. 49
Requesting and releasing oor… ................................ 49
Assigning oor… ......................................................... 49
Layout ............................................................................ 50
The layout options available....................................... 50
Setting the display layout ........................................... 50
Terminal names ..............................................................51
Displaying terminal names…........................................51
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4
MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Chapter 1
Getting started
In this chapter…
Waking up the system
The remote control (I)
Navigating in the menus
Entering text in text elds
Terminology used
Selfview and camera control
Dening camera presets
Using the screen as PC display
Standby
The icons on the screen
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Pick up the remote control
To wake up the system just pick up the
remote control or press any key. You
may have to point the remote control
towards the system to make it discover
you.
The system will now show the welcome
screen.
Even incoming calls wake up the
system!
The system is in standby mode
whenever it is not used. The screen is
then black. A ny incoming call will wake
up the system from standby.
There are some restrictions to this if the
Using Do not disturb function has
been activated.
If the system fails to respond
Should the system fail to respond, make
sure that:
• The system is connected to line voltage
• The remote control has working batter-
ies.
The welcome screen
Waking up the system
To make a call you need to wake up the system from standby
The name that your
system has been given.
The IP number of
your system is the
dial-in number of
your system.
The main menu.
The orange frame
shows which icon is
currently selected.
Any calls missing or
other warnings will
appear here.
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
THE REMOTE CONTROL THE UPPER PART
The remote control (I)
Don’t let the number of keys on the remote control confuse you. The system is quite simple
The upper part of
the remote control
is used to handle
the video part of
the call...
...while the lower
part of the remote
control resembles
very much the
keypad of a mobile
phone.
Switch to a predened
presentation source. If the
key is held down for 1 second
then the Presentation video
sources menu will appear.
Turn your
microphone on
an d o.
Adjust the
volume.
Zoom the
camera in
and out.
Toggle between full
screen and dierent
display layouts.
Display your outgoing
video. Press again to
return.
Takes you back
one step in the
menu system,
i.e. to leave a
menu undoing
any changes. Use
the key to delete
characters in an
input eld. Press
and hold the key
for 1 second to
close the menu.
Arrow keys are
used to navigate
in the menus.
Press OK to
show the menu
and to select
menu items.
Mute an
incoming call.
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
THE NUMERICAL KEYPAD THE CALL C ONTROL KEYS
Press To uc h
tones when
you are in a call
and need to
dial extension
numbers etc.
Press the OK
button to exit
Touch tones.
Take a
snapshot, but
only during a
call.
You may predene camera positions to
be used during a call. Presets do not
apply to systems with xed or manually
moved cameras.
Use the End
Call key
to end the
current call.
Pressing this
key when
not in a call
will put the
system in
Standby
mode.
Press the
Call key to
place a call.
Use the Phone
Book to store and
recall video contacts
for easy placement
of calls.
The remote control (II)
Don’t let the number of keys on the remote control confuse you. The system is quite simple
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
SUBMENUS
GOING FURTHER DOWN IN THE HIERARCHY
RADIO BUTTONS
RESTORE DEFAULTS
Navigating in the menus
Your TANDBERG system is operated by means of the remote control and a few basic navigation principles
All menu items having an arrow
appended allow you to go fur ther
down the hierarchy and enter
another submenu.
Press the OK key to go fur ther down
in the hierarchy.
Once you have navigated to a topic
of interest, press OK to select
that topic. You will then enter the
corresponding submenu.
The cursor position (the menu item
selected) is again indicated by an
orange frame.
Some choices consist of radio
buttons. Use the Arrow keys to
navigate and press OK to select a
setting.
Restore default. Select this icon and click OK
to restore default settings.
NAVIGATE IN THE MENU
ENTERING SUBMENU
The OK key is used to enter
the submenu of an icon.
Moving about the menu using the Arrow
keys.
THE ARR OW KEYS
Use the four
Arrow keys
to navigate
between icons
in a menu.
LEAVING A MENU
Cancel. Select
this icon and
click OK to
leave menu
undoing any
changes.
Save. Select
this icon
and press
OK to leave
menu putting
changes into
eect.
THE MAIN MENU
This is
called
the main
menu.
The orange frame indicates the icon
currently selected.
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9
MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Entering text in text elds
Some menu elds expect text information to be entered
Using number keys in text elds
Whenever text entries are expected
by the system, a small abc or ABC
appears in the right lower corner of the
entry eld. For entry elds expecting
numbers, 12 3 will appear instead. In
text mode, entries from the number
keys are automatically interpreted as
text entries in the same way as on a
cellular phone.
Guidelines:
• Press the key that corresponds to the
required letter as many times as needed
to produce that letter.
• Switch between lower case (abc) and
upper case (ABC) letters with the # a/A
key.
• Switch between text mode (abc) and
number mode (123) by keeping the
# a/A key depressed for more than a
second.
• To insert space, press the 0
key.
• To insert the @ sign, press the 1-key
twice, while the keypad is in text mode.
• To insert the . sign, press the
*
.-key
once, while the keypad is in number
mode.
• To write digits and numbers in a text
input eld, repeatedly press the corresponding key until the digit appears.
Example: How do I write A li c e 123
in the Search input eld in the phone
book?
Do as follows:
1. Press the 2-key once to get an A.
2. Press the #-key once to switch between
upper case and lower case letters.
3. Press the 5-key three times to get an l.
4. Press the 4-key three times to get an i.
5. Press the 2-key three times to get a c.
6. Press the 3-key twice to get an e.
7. Press the 0-key once to get space.
8. Press the 1-key three times to get a 1.
9. Press the 2-key four times to get a 2.
10. Press the 3-key four times to get
a 3.
The need for text
Apart from the need to enter the
number or identity of the person you
want to call, you will also—among other
things—need this ability to search and
maintain your list of contacts in the
phone book.
When number keys are pressed
• Pressing a number key outside calls will
produce the Call menu.
• Once positioned inside an entry eld
expecting text entries, the system automatically switches to text mode (ABC).
Entering letters is similar to as on a cellular phone—see right.
• Once positioned inside an entry eld
requiring number entries, the system
automatically switches to 123 mode
allowing numbers to be dialed with the
number keys as usual.
The type of entry expected is shown
here as either abc, ABC or 123.
Key in the letters using the lower part of
the remote control. Use the Cancel key
to erase incorrect inputs.
Al ice 12 3
Alic
Press the OK key or navigate down to
the OK icon and press OK to leave the
menu, putting changes into eect.
Press the Cancel key or navigate down
to Cancel and press OK to leave the
menu undoing any changes.
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10
MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Dual video stream
Your video system supports the use of
dual video streams in video meetings.
This means that you can transmit and
receive things like PC presentations and
DVD footage during the video meeting
(point-to–point as well as conferences),
in addition to the usual video signal you
receive and transmit. Dual video stream
is an optional feature.
The wonder ful thing about this is that
it opens up for presentations of things
made with tools that require PCsoftware only used by specialists.
One example could be the results of
geological surveys in the oil business.
A survey result presentation can be
important for crucial decision making,
but how do you show this to people
located thousands of miles apart?
The answer is simple; hook up your PC
to the video system, set it up for dual
video stream and give your presentation
as the second video stream!
Details about dual video stream usage
can be found in the article
Utilizing
dual video stream.
The exact look of the screen dur ing
a dual video stream session is
determined by the
Setting the display
layout.
Point-to–point vs. MultiSite
The term point-to–point refers to a
video meeting with no more that two
parties.
Conferences consisting of several
participants are either:
• MultiSite, which refers to a video
conference using your video system’s
built-in conference capabilities, or
• MultiWay, which refers to video confer-
ences using external infrastructure.
MultiSite and Multiway calls
In MultiSite and Multiway calls (i.e.
video conferences with more than
two participants) the term Far End will
loose its meaning since it will not be
unambiguous whom we refer to.
This means that some features normally
available during point-to–point calls—
like far end camera control—won’t be
available during MultiSite calls.
About near end and far end
In a point-to–point video call, your side
is the near end and the other part y
represents the far end.
If you are a
part of the
blue team,
this side of
the video call
will be the
near end...
...the
orange
team will
then be
the far end
for you.
Terminology used
Every environment has its terminology, so also for video conferencing
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11
MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Controlling the camera
Most, but not all, of the TANDBERG
meeting room video systems have
cameras that can be controlled from the
remote control.
• The TANDBERG Centric 1000 MXP,
Compass, and Utility have xed cameras
that cannot be moved. Focus can,
however, be adjusted manually.
• The TANDBERG Tactical MXP and
Centric 1700 MXP both have a camera
that can be moved up and down. Focus
is adjusted manually even on these.
When you are in a point-to–point call
you may also be able to control the far
end camera, provided that the far end
system has a remotely controllable
camera— see the chapter
In-call
features.
Controlling cameras at both ends
During a call you may control your
own camera at all times by means of
the Arrow keys as long as no menu is
shown on the screen.
When you are in a point-to–point call
you may also be able to control the far
end camera, provided that the far end
system has a remotely controllable
camera. This is explained in the chapter
Using camera control
What is Selfview?
The term Selfview means the outgoing
image. In a normal video call using the
main camera, this will be the image of
yourself. The Selfview button toggles
the images between Far End, Selfview
and Dual Video Stream (if applicable).
Using Selfview outside calls
Pressing the Selfview key will switch
between the near end video and a
blank screen (or a logo, if uploaded by
your administrator) on the main monitor.
Selfview and Point-to–point
In a point-to–point call, press the
Selfview key once to switch from far
end video to near end video to see
a full screen picture of the outgoing
video. Press Self view again to go back
to normal.
Point-to–point and dual stream
In a point-to–point call with a dual video
stream, the duo video is displayed in
the big picture. Press the Selfview
button to toggle to the near end picture,
then the far end picture, and nally
back to the second video stream.
Selfview and camera control
Playing around with the remote control helps you understand what’s happening
… and use the four Arrow keys
to move the camera to the left,
right, up and down.
Press the Cancel key to remove
the main menu from the screen, if
needed…
Selfview
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Sometimes there are many persons in
the room during a video meeting. To
make the person speaking easier to see
it can be a good idea to zoom in on that
person.
To make the zoom-in somewhat faster
and more elegant, you may employ the
predened camera presets feature.
These presets contain information
about in which direction the camera
should point as well as about the zoom
setting. This is something you typically
will prepare before the video meeting
starts.
The feature applies to endpoints with
cameras that can be controlled from
the remote control only. Consequently,
camera presets are NOT available for:
• TANDBERG Centric 1000 MXP
• TANDBERG Centric 1700 MXP
• TANDBERG Tactical MXP
• TANDBERG Compass/Utility
For the other MXP endpoints a total of
15 presets (0–14) can be dened.
Dening camera presets
Use camera presets to make a quick move and zoom with the camera to see the person speaking
Preset No. 1
Preset No. 2
Preset No. 3
Use the Arrow keys to move the
camera as described on the previous
page.
Then determine which
preset number on the
remote control the position
shall be assigned to
and press and hold the
corresponding key for more
than one second.
The current camera
position is now stored as a
preset.
Storing camera presets as 0–9…
In the main menu, move
cursor to the Camera
Control icon and press the
OK key…
In the submenu
appearing, move the
cursor to the Save New
Camera Preset icon
and press the OK key…
Fill in the Preset Number (0–14) and
optionally a Preset Name to make things
easier to remember and to use.
Select Save and press OK to leave menu putting changes into
eect, or select Cancel to leave undoing any changes.
Storing camera presets as any number 0–14…
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Use as PC screen
If you want to use the video system
screen as your PC screen, we
recommend that your system
administrator sets Use Screen as Local
PC monitor to On. How to do this is
described in the Administrator Guide for
this product.
This implies that you can display
your PC locally while having a video
conference, and you can keep on
working without risking that the
far
end can see what’s on your PC screen.
We also recommend to have the Auto
Layout setting set to On (default) to get
a suitable layout when toggling from
the local PC display mode to standard
video conference mode.
Use the Selfview key to toggle
between local PC display mode and
standard video conference mode. An
indicator tells you that your PC image is
displayed locally.
Picture in Picture (PIP)
When Picture Layout is set to PIP, the
Layout key makes it possible to see
a second image in a smaller view in
one of the corners of the screen. The
second image will be placed on top of
the main image. You are free to choose
in which corner the second image is
to be displayed (press the Layout key
repeatedly).
Picture outside Picture (POP)
When Picture Layout is set to POP, the
Layout key makes it possible to see
up to three images in a composition
optimized for wide screens. The second
image can be displayed either as a
side-by–side the main image (1+1) or
smaller images next to the main image
(1+2 an d 1+3).
Press the Layout key once to get a
side-by-side view (1+1). Press again
to get the layouts 1+2 and 1+3, and
nally go back to full screen view. You
can also go back to full screen directly
by pressing and holding Layout for 1
second.
Example of PIP
(Picture in
Picture).
Example of POP
(Picture outside
Picture).
Using the screen as PC display
Letting the video system and computer share the monitor
Assume that you are
using the video system
monitor as a PC monitor…
… and that you
accept
an incoming call
Local PC displayed
Near end video Far end video
Press the Selfview key
… your screen will
now look like this*.
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Entering standby modeAbout standby
The system will automatically go to
standby mode when it is not in use. In
standby mode, the screen(s) will turn
black. It is, however, still possible to
receive incoming calls.
The standby mode of the system
should be enabled if the system is to be
left idle.
Standby is not activated by
switching o the power to the
monitor(s). Some TANDBERG
systems come with monitors that
cannot be switched o.
If the system is set to be using
the screen as PC display, the
standby mode will be disabled
when the system detects a
video signal from the PC. When
the PC video signal no longer is
detected, the standby mode will
be re-enabled.
Leaving standby mode
When the system is in standby, pick up
the remote control or press any key to
activate the system again.
Standby
Outside a call, press OK to
produce the main menu, if
needed, and navigate to the
Standby icon.
Press the OK ke y.
To enter standby mode here
and now, navigate to the
Standby Now icon and pres s
the OK key.
However, if you instead want to postpone (delay) the standby for 1 hour or 3
hours, you should select one of the other icons before pressing the OK key.
The below example shows 3 hours delay highlighted (selected).
Select this icon to have
standby postponed
(delayed) by 3 hours.
Select this icon
to have standby
postponed
(delayed) by 1
hour.
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MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Not Secure Conference. This open
padlock indicator is shown during the
initialization phase for AES or DES
encryption. During this period the call is
not secure.
Secure Conference, AES. This double
padlock indicator is shown when AES
encryption (Secure Conference) is
active.
Secure Conference, AES. This double
padlock indicator is shown when AES
encryption (Secure Conference) is
active.
Bad Network. This indicator appears if
the system detects network anomalies
like packet loss, jitter etc., during a call.
Open the menu by pressing the OK key
and select the warnings icon too see
details.
Telephone. This set of indicators is
shown when there also are telephone
only participants in a multi site
conference.
Indications are given for 1, 2, 3 or more
than 3 participants. Icons turn green
when a telephone participant has the
o o r.
T
o help you immediately realize the
present status of important actions,
states, and events taking place, there
is a number of icons appearing on the
screen, whenever applicable.
Some of these may be turned o, if you
so wish. This is done from the Control
Panel > Icons.
Observe that the Control Panel settings
may have been password protected by
your system administrator.
Microphone O. This indicator is shown
when the microphone is tur ned o.
Press the Mic o key of the remote
control to toggle between On and O.
Volume O. This indicator is shown
when the volume is turned o. Press
Volume + to turn the volume back on.
Dual Video Stream. Dual video stream
activated is indicated by this icon.
On Ai r. When you have the oor in
a conference this is indicated by the On
Air icon.
The icons on the screen
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16
MXP Series Video Endpoints
User Guide
D1479201 MXP Serie s User Guid e, May 2011.
© 2010-2011 Cisco Sy stems, Inc. A ll right s reserv ed.
Chapter 2
Making calls
In this chapter…
Access codes
To make a call dialing the number
Altering call settings before calling
Making calls using the phone book
Ending an ongoing call
Answering an incoming call
Using the Do Not Disturb feature
Streaming
Calling two others at the same time
Consultative transferring of calls
Unattended transferring of calls
About video conferences
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