Supra eKey Handbook
e
KEY HANDBOOK
Contents
About this Book ......................................................................................1
Introducing the SUPRA® Syst em Componen ts....................................3
System Requirements ...........................................................................5
Minimum requirements....................................................................5
How the System Works........................................................................6
eKEY ........................................................................................................7
SUPRA handheld computer components ......................................8
eKEY shell..........................................................................................12
eSYNC Cradle ......................................................................................16
KeyBox..................................................................................................19
Getting Started.....................................................................................23
Setting up your eSYNC Cradle..........................................................24
Charging the eKEY Batteries..............................................................26
Battery considerations.....................................................................26
Installing Palm Desktop Software ....................................................27
Installing add-on applications........................................................29
Removing applications....................................................................31
Entering Data in Your SUPRA Handheld Computer...........................33
Tapping and Typing ...........................................................................33
Tap with the stylus to get things done..........................................33
Elements of the SUPRA handheld co mput er interface ..............34
Opening applications ......................................................................35
Entering Data .......................................................................................37
TwowaystoenterdataintoeKEY applications..........................37
Using Graffiti Writing to Enter Data ................................................40
Writing Graffiti characters..............................................................40
Graffiti tips ........................................................................................42
The Graffiti alphabet........................................................................43
Writing capital letters ......................................................................44
Writing numbers..............................................................................44
Graffiti numbers...............................................................................45
Writing punctuation marks ............................................................45
Navigation strokes ...........................................................................46
Using the onscreen keyboard ............................................................46
Using the eSYNC Application..............................................................49
Performing an eSYNC.........................................................................51
How often to eSYNC........................................................................51
Automatic eSYNC ............................................................................51
Contents Page i
Manual eSYNC.................................................................................51
Viewing messages following eSYNC............................................53
Changing the eSYNC dial-up configuration ................................53
Configuring whether to download listings and roster ..............55
Using the eKEY Application..................................................................57
Navigating the eKEY Application ....................................................58
Viewing menu options....................................................................58
Viewing sub-menu options............................................................59
Getting Help in the eKEY Application.............................................60
Understanding Audio Tones.............................................................61
Obtaining th e Listing Key from a KeyBox ......................................62
Releasing the key container............................................................62
Attaching listing keys to the key container .................................62
Replacing the key container...........................................................63
eFeedback..........................................................................................63
Releasing the Shackle .........................................................................66
Removing the shackle .....................................................................66
Reading KeyBox Information............................................................67
Incident report..................................................................................67
Reading new KeyBox access information....................................67
Reviewing KeyBox access information ........................................68
Programming with your eKEY .........................................................70
Changing the PIN code in an eKEY ..............................................70
Changing the shackle code in a KeyBox ......................................71
Changing access hours in a KeyBox .............................................72
Using Call Before Showing (CBS) .................................................76
Reading a KeyBox’s settings ..........................................................81
Performing a Manual Update ...........................................................83
Entering the update code into your eKEY....................................83
Viewing Error Codes..........................................................................84
Using the eDATA Application...............................................................85
Navigating the eDATA application..................................................86
Using the Listings Database..............................................................87
Viewing the listin g menu ...............................................................87
Performing a custom search...........................................................88
Viewing custom search results......................................................94
Setting up profiles............................................................................96
Searching for a listing by address .................................................99
Searching for a listing by MLS ID ...............................................100
Viewing personal listings.............................................................101
Viewing Hotsheet listings ............................................................102
Using the Roster function................................................................103
Page ii Contents
Viewing roster entries ...................................................................103
Searching for roster members ......................................................104
Using the KeyBox Inventory function............................................106
Adding KeyBox information........................................................106
Viewing KeyBox inventory information ....................................108
Deleting a KeyBox from your inventory record........................108
Using the Showing Activity function.............................................110
Viewing showing activity.............................................................110
Viewing Messages.............................................................................113
Viewing messages immediately after eSYNC............................113
Viewing messages after using your eKEY..................................113
eFeedback............................................................................................116
Sending feedback after showing a listin g...................................116
Viewing feedback from a showing agent...................................119
Using KIMweb ................... ..................................................................121
Logging on to the Agent Website ...................................................122
Obtaining an Update Code from KIMweb....................................123
Downloading Listings ......................................................................124
Defining your market area............................................................124
Transfer listings to your eKEY......................................................125
Downloading Roster.........................................................................126
Downloading SUPRA Applications ...............................................127
Setting KeyBox Assignments...........................................................128
Maintaining K eyBox assignments ...............................................128
Viewing KeyBox assignments......................................................128
Generating Reports ...........................................................................129
Showing activity report.................................................................129
Key activit y report .........................................................................129
KeyBox information report...........................................................130
Selecting Links ...................................................................................131
Using KIMvoice..................... ... ............................................................133
Obtaining an Update Code from KIMvoice ..................................134
Entering yo ur update code...........................................................135
Requesting Reports ...........................................................................137
Showing activity reports...............................................................138
eKEY activity report.......................................................................141
KeyBox Shackle Codes and CBS Codes......................................143
Names of showing agents.............................................................145
Troubleshooting..................................................................................147
Before Calling Field Support... ........................................................147
Troubleshooting Tips........................................................................148
KeyBox container will not open...................................................148
Contents Page iii
KeyBox shackle will not release ..................................................148
Key container will not close.........................................................148
Code: forgotten or lost ..................................................................148
Bad code time-out..........................................................................148
eSYNC Cradle cannot dial out.....................................................149
Resetting your eSYNC Cradle......................................................150
Resetting your SUPRA handheld computer..............................150
Restoring Data................................................................................152
Beaming app lications....................................................................153
SUPRA handheld computer doesn’t responding to taps ........154
Error Codes..........................................................................................157
Broker Messages.................................................................................165
Sending Broker messages.............................................................165
Cooperating System s....................... ...................................................167
Accessing KeyBoxes in a Cooperating SUPRA KeyBox System 167
Adding a cooperating system code to your eKEY ....................167
Receiving an update code for a cooperating KeyBox system 168
Accessing Cooperating Advantage Express KeyBoxes...............169
Updating in Advantage Express systems ..................................169
Knowing when to update in Advantage Express systems......169
Entering update codes for cooperating KeyBox systems ........170
Using your eKEY to access cooperating KeyBoxes...................170
Updating in other SUPRA systems.............................................170
KeyBox Information.........................................................................172
FCC Statements.................... ...............................................................173
Consumer Note Regarding the eKEY ............................................173
Consumer Note Regarding the eSYNC Cradle.............................173
Page iv Contents
About this Book
This eKEY Handbook is designed to help you get up and running
quickly using your SUPRA eKEY. It describes all you need to know
about using the eKEY and the other SUPRA system components. This
handbook:
! Introduces you to the SUPRA system components: eKEY, eSYNC
Cradle, KeyBox, KIMnet, KIMweb, KIMvoice, eSYNC, HotSync,
and the SUPRA software applications.
! Instructs you in setting up your eKEY and eSYNC Cradle.
! Guides you through the process of installing Palm Desktop
software on a PC.
! Walks you through viewing and entering data on your eKEY.
! Describes how to use the three SUPRA software applications on
your eKEY. These programs are: eSYNC, eKEY, and eDATA.
! Directs you in using KIMweb, the agent website.
! Explains using KIMvoice to retrieve information.
! Provides additional information you need to know to operate
within the SUPRA system.
Please read through this handbook and follow the instructions for
using yo ur SUPRA system components. Practice ensures that
operations run smoothly when you are working with a client.
About this Book Page 1
Page 2 About this Book
Chapter 1
Introducing the SUPRA® System
Components
In this chapter you are introduced to the SUPRA system components.
The components include:
! eKEY™ -TheeKEY i s composed of a SUPRA handheld computer
and the eKEY shell. Together they form a single unit called the
eKEY. The eKEY has a pre-assigned PIN code that allows you to
access the keys from the KeyBox to show a listed property. The
eKEY displays messages and information on an easily readable
screen display. The display allows you to view and select
programs and menu functions stored in the eKEY. The eKEY
contains two non-replaceable, rechargeable batteries, one in the
SUPRA handheld computer and one in the eKEY shell. They are
charged whenever the eKEY is placed on the eSYNC Cradle.
! eSYNC™ Cradle - The Cradle contains a modem that connects to
a standard telephone jack. It charges the eKEY's batteries and
transmits data during the eSYNCoperationwhentheeKEY is
placed on the Cradle.
Note: You cansetup your eSYNC Cradle at either your home or
office.
! KeyBox - The KeyBox, installed at listings, has a key containe rthat
holds the listing's keys. A shackle is located on top of the KeyBox.
! KIMnet™ - KIMnet is the database that stores agent and office
information, eKEY and KeyBox assignments,andshowingactivity
information.
! KIMweb™ - KIMweb can be accessed at www.supraekey.com
using a PC with Internet Explorer™ version 4.0 or greater or
Netscape™ version 4.6 or greater. Log onto KIMweb to save a
market area, obtain an update code, set up KeyBox assignments,
and view activity information. You must choose your
Association/MLS and enter your eKEY's serial number and PIN
code to access the site.
! KIMvoice™ - KIMvoice is the automated voice system for
KIMnet. Call KIMvoice to obtain reports, identify keyholders who
have shown your listings, and obtain update codes.
Chapter 1 Page 3
! eSYNC - Information is transmitted during a nightly operation
called eSYNC. Place your eKEY on the eSYNC Cradle before
midnight. Between the hours of midnight and 6
AM,theeKEY dials
KIMnet, information is exchanged between your eKEY and
KIMnet, and your eKEY is automatically updated for use the next
day.
! HotSync™ - Like eSYNC, HotSync is also a communication
process. HotSync synchronizes data between your eKEY and Palm
Desktop software installed on a PC.
! SUPRA® software applications - eSYNC, eKEY, and eDATA are
the three SUPRA software applications that reside on your eKEY.
The eSYNC application controls the process of transmitting
information between your eKEY and KIMnet. The eKEY
application enables you to access SUPRA KeyBoxes with your
eKEY. eDATAenables youtoview information aboutcurrent MLS
listings, member roster information, and KeyBox activity.
Page 4 Introducing the SUPRA System Components
System Requirements
To install and operate the Palm Desktop software your PC system
must meet the following requirements:
Minimum requirements
! Windows 98, Windows 95, or Windows NT 4.0
! IBM-compatible 486 computer or higher
! 8MBRAM(memory)minimum,
16 MB recommended (required with Windows NT 4.0)
! 20 MB available hard disk space
! VGA monitor or better
! CD-ROM drive(you can also order 3.5" diskettes from SUPRA by
calling 1-877-699-6787)
! Mouse
! One available serial port
Optional equipment
! Windows-compatible printer
! Infrared communication device
Macintosh compatibility
You can connect your eKEY to your Macintosh using the
PalmConnect
®
Serial Kit or PalmConnect®USB Kit (sold separately).
Chapter 1 Page 5
How the System Works
The eKEY allows access to SUPRA KeyBoxes at listings. The eKEY
keeps track of the KeyBoxes it has opened during the day. At the end
of the day, the eKEY is placed on the Cradle for the nightly eSYNC
operation.
The Cradle dials out to KIMnet through a telephone line at a
designated time during the night. During eSYNC, showing data
stored in your eKEY is sent to KIMnet. Your eKEY is updated and
messagesand showing informationare downloaded onto your eKEY.
Page 6 Introducing the SUPRA System Components
eKEY
The eKEY is composed of the SUPRA handheld computer, based on
the Palm OS, and the eKEY shell front and shell back. Together they
form a single unit called the eKEY.
SUPRA
eKEY shell front
handheld computer
eKEY shell back
Chapter 1 Page 7
SUPRA handheld computer components
Cont
Locating front panel controls
rast
control button
Contrast
control
button
Power button
Screen
Graffiti writing area
Scroll button
Application buttons
Turns on the onscreen contrast control. This enables
you to adjust the screen forthe clearest screen display
as required by the lighting conditions or
environmental temperature where you use your
handheld. See Using the onscreen contrast control
following this table for more information.
Turns yourSUPRA handheld computer on or off and
controls the backlight feature.
If your handheld is turnedoff, press the power button
to turn on the handheld. The last screen you viewed
Power
button/
Backlight
control
is displayed. Press the power button to turn off the
handheld.
If you have difficulty seeing the information
onscreen, use thebacklight to illuminate yourscreen.
Press the power button and hold it down for about
two seconds to turn the backlight on or off.
Page 8 Introducing the SUPRA System Components
Screen Displays the applications and information stored in
your handheld. It is touch-sensitive and responds to
the stylus that accompanies your handheld.
Graffiti
writing
area
Scroll
button
®
The area where you write letters and numbers using
the Gra ffiti
®
alphabet. See Entering Data in Chapter 3
to learn how to write Graffiti characters.
Displays text and other information that extends
beyond the area of the handheld screen. Press the
lower half of the scroll button to view information
below the viewing area. Press the upper half of the
button to view the information above the viewing
area.
Application
buttons
Activates the individualapplications that correspond
to the icons on the buttons: Date Book, Address Book,
To Do List, and SUPRA eKEY applications.
Tip: If your handheld is turned off, pressing any
applicationbuttonactivatesthehandheldand
opens the corresponding application.
Using the onscreen contrast control
Furtheradjustments can be made by changing the amount of contrast
on the screen.
To adjust the contrast:
1. Press the CONTRAST control button.
2. Tap to the left or right of the Adjust Contrast slider to change the
contrast in small increments, or drag the sliderto the left orright to
change the contrast in larger increments.
Tip: You can also press the scroll button to move the slider
incrementally.
3. Tap
Done
.
Chapter 1 Page 9
Locating back panel components
Side
channel
for stylus
or cover
IR port
Reset
button
Serial
connector
Side channels Hold the stylus which slides in and out of either
side channel and clicks into place. To use the
stylus, remove it from the side channel and hold
it as you would a pen or pencil.
IR port Uses infrared technology to transmit and receive
data from other Palm Computing
®
platform
handhelds. See Beaming applications in Chapter 9
for more information.
Reset button See Resetting your handheld computer in Chapter 9
for information about when and how to use the
reset button.
Page 10 Introducing the SUPRA System Components
Serial connector Connects your eKEY to the Cradle, which in turn
connectsto the back of your PC and through the
AC adapter to the wall outlet. This allows you to
recharge your eKEY and update the information
between your handheld and PC using HotSync
technology. It also communicates information
between your eKEY and KIMnet using eSYNC
technology.
Taking care of your SUPRA handheld computer
Please observe the following general tips when using your SUPRA
handheld computer.
! Take care not to scratch the screen of your handheld. K eep the
screen clean. When w orkingwit h your handheld, use the supplied
stylus or plastic-tipped pens intended for use with a touchsensitive screen. Never use an actual pen or pencil or other sharp
object on the surface of the screen.
! Your handheld is not waterproof and should not be exposed to
rain or moisture. Under extreme conditions, water may enter the
circuitry through the front panel buttons. In general, treat your
handheld as you would a pocket calculator or other small
electronic instrument.
! The touch-sensitive screen of your handheld contains a glass
element. Take care not to drop your handheld or subject it to any
strong impact.
! Protect your handheld from tem perature extremes. Do not leave
your handheld on the dashboard of a car on a hot day, and keep it
away from heaters and other heat sources.
! Donot store or use your handheld in any location thatis extremely
dusty, damp, or wet.
! Use a soft, dampcloth to clean your handheld. If the surface ofthe
handheld screen beco mes soiled, clean it with a soft cloth
moistened with a diluted window-cleaning solution.
Chapter 1 Page 11
eKEY shell
The eKEY shell case is plastic and fits over the SUPRA handheld
computer. It consists of two pieces.
Shell front
Viewing
port
Numeric
buttons
Arrow
buttons
On button
Enter button
Viewing Port Anopening on the front of theshellallowsyou to
viewaportionof the SUPRAhandheldcomputer
screen when the shell front is closed.
Numeric
Buttons 0
Enable you to enter various numeric codes for
eKEY menu options.
through 9
Arrow Buttons Enable you to scroll through the eKEY's menu
options.
On Button Turns t he eKEY on and off.
Enter Button Allows you to select menu options.
Page 12 Introducing the SUPRA System Components
Shell back
Serial connector
Serial
Connector
Connects the SUPRA handheld computer to the
shellbacksotheunitcanbeplacedontheeSYNC
Cradle to charge the batteries and perform
eSYNC and HotSync operations.
Label A label including the eKEY serial number, field
support contact number, the KIMnet agent
website address, and an update number is
affixed to the shell back.
eKEY label
eKEY serial
number
Chapter 1 Page 13
The shell front attaches to the shell back by a hinge. The hinge allows
the shell front to be opened so the full screen of the SUPRA handheld
computer can be viewed when using other applications.
Shell back
Hinge receptacle on top of
shell back
Page 14 Introducing the SUPRA System Components
Shell front
Hinge on bottom of shell front
slides onto shell back
Note: eKEY functions are performed with the shell closed over the
SUPRA handheld computer. eDATA functions and manual
eSYNC are performed with the shell o pen.
Taking care of your eKEY shell
! Your eKEY is designed to work within a temperature range of -4
to 132 degrees Fahrenheit. Keep your eKEY with you. Do not leave
it in your car as temperatures inside a car can exceed 200 degrees
Fahrenheit in hot weather!
! Always place your eKEY in the Cradle when you return home at
the end of the day. This guarantees your eKEY is charged and
updated every night.
! Avoidgettingmoistureon the eKEY. If a KeyBox is wet, wipe it off
before inserting the eKEY into it.
! Do not subject your eKEY to extreme temperature changes.
! Commercialcleaners such asWindex,Clorox,409, and Whiskmay
be used to clean the eKEY shell.
Chapter 1 Page 15
eSYNC Cradle
The eSYNC Cradle is equipped with a modem and battery charging
capability. It transmits data between theeKEY and the KIMnet system.
eKEY docking
and retention
area
Serial connector
LED and HotSync
button
External Features
eKEY Docking
and Retention
Therecessedareaon thefrontof theCradle holds
the eKEY to maintain contact for communication
and battery charging.
Serial connector Connects your handheld to the Cradle, which in
turn connectsto the backof your PC andthrough
the AC adapter to the wall outlet.This allows you
to recharge your eKEY and update the
information between your handheld and PC
using HotSync technology. It also communicates
information between your eKEY and KIMnet
using eSYNC technology.
LED (Light
Emitting Diode)
& HotSync
button
A small buttonon front of the Cradle illuminates
whentheCradleisinuse.Thisisalsothe
HotSync button that is pressed to synchronize
information between your eKEY and your Palm
Desktop software.
Page 16 Introducing the SUPRA System Components
Reset switch
Telephone ports
Reset switch A tiny opening located next to the telephone
ports houses the reset switch. It is designed to
reactivate the Cradle should it become locked
and not function. Under normal use you should
nothave to use the resetswitch. SeeResettingyour
eSYNC Cradle inChapter9formoreinformation.
Telephone ports Two telephone ports enable the eKEY Cradle to
connect to an open phone line or to a phone line
in use.
eSYNC Cr adle
serial number
TheuniquenumberassignedtotheeSYNC
Cradle issued to you. It is located on the bottom
of the Cradle on a label that includes the address,
phone number, and KIMnet agent website
address.
serial number
Chapter 1 Page 17
Internal Features
Nonreplaceable
battery charger
The eKEY contains two lithium-ion batteries that
are recharged each time you place the eKEY on
the eSYNC Cradle. When you receive your eKEY,
place it on the Cradle to charge for at least four
hours before you use it.
Modem A modem contained in theeKEY Cradle dials out
to KIMnet to perform the eSYNC operation.
Taking care of your eSYNC Cradle
TheCradlerequireslittleinthewayofmaintenancebutthereare
some things you should know about its care:
! Route power and phone cords attached to the Cradle so that they
are not located in traffic areas or easily pulled off a desk or table.
! The Cradle can operate within a temperature range of 32 to 122
degrees Fahrenheit. Keep it away from heaters a nd other heat
sources. Do not subject the Cradle to extreme temperature
changes.
! Do not plug the Cradle into the same outlet where blenders,
vacuums, and other appliances are plugged in. These devices may
interfere with the Cradle's modem communications.
! Do not place the Cradle in any dusty, damp, or wet location.
! Clean the Cradle using a soft cloth slightly dampened with a
diluted window cleaning solution. Do not use isopropyl alcohol.
Do not clean with water or harsh cleaning agents.
Page 18 Introducing the SUPRA System Components
KeyBox
The KeyBox, installed at listings, encloses the key container that holds
the listing's keys.
Shackle
Contacts
eKEY receptacle
Key container
Learning the parts of your KeyBox
Shackle The looped attachment ontop of the KeyBoxthat
secures the Key Box to the property.
Contacts The two small metal pins located in the top of the
recessed area that form an electronic connection
between theeKEY and the KeyBox whenthey are
joined. This enables them to communicate with
each other.
eKEY re c e ptacle The recessed area on the front of the KeyBox that
holds the eKEY.
Chapter 1 Page 19
Key container The container inserted in the bottom of the
KeyBox that is used to store the listing key. It
dropsdown, but remainsintheKeyBoxuntilyou
pull down on the container to remove it
completely. A chain, attached to the container,
assures that the listing keyremains attached to it.
KeyBox
covering
The KeyBox is encased in plastic to reduce
potential door damage and to assure protection
from th e weather. This covering can be cleaned
with mild cleaner when needed.
KeyBox label The serial number located on the back panel of
the KeyBox, is unique to each KeyBox. Use this
number and the shackle code to obtain reports.
KeyBox
serial
number
Taking care of the KeyBox
Your KeyBox is designed to operate in temperatures ranging from -40
degrees to 185 degrees Fahrenheit.
! In extrem ely hot climates, place the KeyBox in the shade to
preventitfromoverheating.
! In extrem ely cold weather conditions, place the KeyBox where it
can be protected from precipitation.
! If the key container or shackle does not release, call for assistance.
Donothit,pound,ordropyourKeyBox.
! Make s ure all keys are on the key chain and fit loosely inside the
key container. Do not place tags, key rings, or loose objects in the
key container.
Page 20 Introducing the SUPRA System Components
Important! Always hang the KeyBox in a vertical position and place
it where moisture from rain or snow cannot run into the
key container. Avoid hanging the KeyBox where
sprinklers or faucets will spray the key container.
Chapter 1 Page 21
Page 22 Introducing the SUPRA System Components
Chapter 2
Getting Started
Before usingyour eKEY and eSYNC Cradle youmust preparethem for
operation. In this chapter you learn how to:
! Set up your eSYNC Cradle
! Charge your eKEY
! Install Palm Desktop software
! Perform a HotSync
! Install add-on applications
! Remove applications
Chapter 2 Page 23
Setting up your eSYNC Cradle
The Cradle must be connected to a power source and a telephone line
before the eKEY can be used for eSYNC and battery charging. The
Cradle may also optionally be connected to a PCto perform a HotSync
operation.
1. Insert the AC adapter cable into the back of the Cradle connector.
2. Insert one end of the phone line, provided with your eKEY, into
eitherof the two phone ports on the bottom of the Cradle. Insert the
other end of the phone line into an open phone jack.
Phone ports
3. If you are connecting your Cradle to a PC, turn off the PC and
connect the Cradle to a COM (serial) port on your PC.
Important! Do not c onnect the Cradle to a COM port or disconnect
theCradlefromaCOMportwhilethePCisturnedon.
4. Plug the AC adapter into a wall outlet.
Page 24 Getting Started
Note: If you do not have an open phone jack, you can have your
phone and eKEY Cradle plugged in simultaneously. Unplug
your existing phone line from the wall and plug it into either
of the phone ports on the back of the Cradle.Plug the provided
phone line into the remaining open port in the Cradle and
connect the other end into the phone jack in the wall.
Chapter 2 Page 25
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