Supra eKey Handbook

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KEY HANDBOOK

Contents

About this Book ......................................................................................1

Introducing the SUPRA® Syst em Componen ts....................................3

System Requirements ...........................................................................5

Minimum requirements....................................................................5

How the System Works........................................................................6

eKEY ........................................................................................................7

SUPRA handheld computer components ......................................8

eKEY shell..........................................................................................12

eSYNC Cradle ......................................................................................16

KeyBox..................................................................................................19

Getting Started.....................................................................................23

Setting up your eSYNC Cradle..........................................................24

Charging the eKEY Batteries..............................................................26

Battery considerations.....................................................................26

Installing Palm Desktop Software ....................................................27

Installing add-on applications........................................................29

Removing applications....................................................................31

Entering Data in Your SUPRA Handheld Computer...........................33

Tapping and Typing ...........................................................................33

Tap with the stylus to get things done..........................................33

Elements of the SUPRA handheld co mput er interface ..............34

Opening applications ......................................................................35

Entering Data .......................................................................................37

TwowaystoenterdataintoeKEY applications..........................37

Using Graffiti Writing to Enter Data ................................................40

Writing Graffiti characters..............................................................40

Graffiti tips ........................................................................................42

The Graffiti alphabet........................................................................43

Writing capital letters ......................................................................44

Writing numbers..............................................................................44

Graffiti numbers...............................................................................45

Writing punctuation marks ............................................................45

Navigation strokes ...........................................................................46

Using the onscreen keyboard ............................................................46

Using the eSYNC Application..............................................................49

Performing an eSYNC.........................................................................51

How often to eSYNC........................................................................51

Automatic eSYNC ............................................................................51

Contents Page i

Manual eSYNC.................................................................................51

Viewing messages following eSYNC............................................53

Changing the eSYNC dial-up configuration ................................53

Configuring whether to download listings and roster ..............55

Using the eKEY Application..................................................................57

Navigating the eKEY Application ....................................................58

Viewing menu options....................................................................58

Viewing sub-menu options............................................................59

Getting Help in the eKEY Application.............................................60

Understanding Audio Tones.............................................................61

Obtaining th e Listing Key from a KeyBox ......................................62

Releasing the key container............................................................62

Attaching listing keys to the key container .................................62

Replacing the key container...........................................................63

eFeedback..........................................................................................63

Releasing the Shackle .........................................................................66

Removing the shackle .....................................................................66

Reading KeyBox Information............................................................67

Incident report..................................................................................67

Reading new KeyBox access information....................................67

Reviewing KeyBox access information ........................................68

Programming with your eKEY .........................................................70

Changing the PIN code in an eKEY ..............................................70

Changing the shackle code in a KeyBox ......................................71

Changing access hours in a KeyBox .............................................72

Using Call Before Showing (CBS) .................................................76

Reading a KeyBox’s settings ..........................................................81

Performing a Manual Update ...........................................................83

Entering the update code into your eKEY....................................83

Viewing Error Codes..........................................................................84

Using the eDATA Application...............................................................85

Navigating the eDATA application..................................................86

Using the Listings Database..............................................................87

Viewing the listin g menu ...............................................................87

Performing a custom search...........................................................88

Viewing custom search results......................................................94

Setting up profiles............................................................................96

Searching for a listing by address .................................................99

Searching for a listing by MLS ID ...............................................100

Viewing personal listings.............................................................101

Viewing Hotsheet listings ............................................................102

Using the Roster function................................................................103

Page ii Contents

Viewing roster entries ...................................................................103

Searching for roster members ......................................................104

Using the KeyBox Inventory function............................................106

Adding KeyBox information........................................................106

Viewing KeyBox inventory information ....................................108

Deleting a KeyBox from your inventory record........................108

Using the Showing Activity function.............................................110

Viewing showing activity.............................................................110

Viewing Messages.............................................................................113

Viewing messages immediately after eSYNC............................113

Viewing messages after using your eKEY..................................113

eFeedback............................................................................................116

Sending feedback after showing a listin g...................................116

Viewing feedback from a showing agent...................................119

Using KIMweb ................... ..................................................................121

Logging on to the Agent Website ...................................................122

Obtaining an Update Code from KIMweb....................................123

Downloading Listings ......................................................................124

Defining your market area............................................................124

Transfer listings to your eKEY......................................................125

Downloading Roster.........................................................................126

Downloading SUPRA Applications ...............................................127

Setting KeyBox Assignments...........................................................128

Maintaining K eyBox assignments ...............................................128

Viewing KeyBox assignments......................................................128

Generating Reports ...........................................................................129

Showing activity report.................................................................129

Key activit y report .........................................................................129

KeyBox information report...........................................................130

Selecting Links ...................................................................................131

Using KIMvoice..................... ... ............................................................133

Obtaining an Update Code from KIMvoice ..................................134

Entering yo ur update code...........................................................135

Requesting Reports ...........................................................................137

Showing activity reports...............................................................138

eKEY activity report.......................................................................141

KeyBox Shackle Codes and CBS Codes......................................143

Names of showing agents.............................................................145

Troubleshooting..................................................................................147

Before Calling Field Support... ........................................................147

Troubleshooting Tips........................................................................148

KeyBox container will not open...................................................148

Contents Page iii

KeyBox shackle will not release ..................................................148

Key container will not close.........................................................148

Code: forgotten or lost ..................................................................148

Bad code time-out..........................................................................148

eSYNC Cradle cannot dial out.....................................................149

Resetting your eSYNC Cradle......................................................150

Resetting your SUPRA handheld computer..............................150

Restoring Data................................................................................152

Beaming app lications....................................................................153

SUPRA handheld computer doesn’t responding to taps ........154

Error Codes..........................................................................................157

Broker Messages.................................................................................165

Sending Broker messages.............................................................165

Cooperating System s....................... ...................................................167

Accessing KeyBoxes in a Cooperating SUPRA KeyBox System 167

Adding a cooperating system code to your eKEY ....................167

Receiving an update code for a cooperating KeyBox system 168

Accessing Cooperating Advantage Express KeyBoxes...............169

Updating in Advantage Express systems ..................................169

Knowing when to update in Advantage Express systems......169

Entering update codes for cooperating KeyBox systems ........170

Using your eKEY to access cooperating KeyBoxes...................170

Updating in other SUPRA systems.............................................170

KeyBox Information.........................................................................172

FCC Statements.................... ...............................................................173

Consumer Note Regarding the eKEY ............................................173

Consumer Note Regarding the eSYNC Cradle.............................173

Page iv Contents

About this Book

This eKEY Handbook is designed to help you get up and running quickly using your SUPRA eKEY. It describes all you need to know about using the eKEY and the other SUPRA system components. This handbook:

! Introduces you to the SUPRA system components: eKEY, eSYNC

Cradle, KeyBox, KIMnet, KIMweb, KIMvoice, eSYNC, HotSync, and the SUPRA software applications.

! Instructs you in setting up your eKEY and eSYNC Cradle. ! Guides you through the process of installing Palm Desktop

software on a PC.

! Walks you through viewing and entering data on your eKEY. ! Describes how to use the three SUPRA software applications on

your eKEY. These programs are: eSYNC, eKEY, and eDATA.

! Directs you in using KIMweb, the agent website. ! Explains using KIMvoice to retrieve information. ! Provides additional information you need to know to operate

within the SUPRA system.

Please read through this handbook and follow the instructions for using yo ur SUPRA system components. Practice ensures that operations run smoothly when you are working with a client.

About this Book Page 1

Page 2 About this Book

Chapter 1

Introducing the SUPRA® System Components

In this chapter you are introduced to the SUPRA system components. The components include:

! eKEY™ -TheeKEY i s composed of a SUPRA handheld computer

and the eKEY shell. Together they form a single unit called the eKEY. The eKEY has a pre-assigned PIN code that allows you to access the keys from the KeyBox to show a listed property. The eKEY displays messages and information on an easily readable screen display. The display allows you to view and select programs and menu functions stored in the eKEY. The eKEY contains two non-replaceable, rechargeable batteries, one in the SUPRA handheld computer and one in the eKEY shell. They are charged whenever the eKEY is placed on the eSYNC Cradle.

! eSYNC™ Cradle - The Cradle contains a modem that connects to

a standard telephone jack. It charges the eKEY's batteries and transmits data during the eSYNCoperationwhentheeKEY is placed on the Cradle.

Note: You cansetup your eSYNC Cradle at either your home or

office.

! KeyBox - The KeyBox, installed at listings, has a key containe rthat

holds the listing's keys. A shackle is located on top of the KeyBox.

! KIMnet™ - KIMnet is the database that stores agent and office

information, eKEY and KeyBox assignments,andshowingactivity information.

! KIMweb™ - KIMweb can be accessed at www.supraekey.com

using a PC with Internet Explorer™ version 4.0 or greater or Netscape™ version 4.6 or greater. Log onto KIMweb to save a market area, obtain an update code, set up KeyBox assignments, and view activity information. You must choose your Association/MLS and enter your eKEY's serial number and PIN code to access the site.

! KIMvoice™ - KIMvoice is the automated voice system for

KIMnet. Call KIMvoice to obtain reports, identify keyholders who have shown your listings, and obtain update codes.

Chapter 1 Page 3

! eSYNC - Information is transmitted during a nightly operation

called eSYNC. Place your eKEY on the eSYNC Cradle before midnight. Between the hours of midnight and 6

AM,theeKEY dials

KIMnet, information is exchanged between your eKEY and KIMnet, and your eKEY is automatically updated for use the next day.

! HotSync™ - Like eSYNC, HotSync is also a communication

process. HotSync synchronizes data between your eKEY and Palm Desktop software installed on a PC.

! SUPRA® software applications - eSYNC, eKEY, and eDATA are

the three SUPRA software applications that reside on your eKEY. The eSYNC application controls the process of transmitting information between your eKEY and KIMnet. The eKEY application enables you to access SUPRA KeyBoxes with your eKEY. eDATAenables youtoview information aboutcurrent MLS listings, member roster information, and KeyBox activity.

Page 4 Introducing the SUPRA System Components

System Requirements

To install and operate the Palm Desktop software your PC system must meet the following requirements:

Minimum requirements

! Windows 98, Windows 95, or Windows NT 4.0 ! IBM-compatible 486 computer or higher ! 8MBRAM(memory)minimum,

16 MB recommended (required with Windows NT 4.0)

! 20 MB available hard disk space ! VGA monitor or better ! CD-ROM drive(you can also order 3.5" diskettes from SUPRA by

calling 1-877-699-6787)

! Mouse ! One available serial port

Optional equipment

! Windows-compatible printer ! Infrared communication device

Macintosh compatibility

You can connect your eKEY to your Macintosh using the PalmConnect

Serial Kit or PalmConnect®USB Kit (sold separately).

Chapter 1 Page 5

How the System Works

The eKEY allows access to SUPRA KeyBoxes at listings. The eKEY keeps track of the KeyBoxes it has opened during the day. At the end of the day, the eKEY is placed on the Cradle for the nightly eSYNC operation.

The Cradle dials out to KIMnet through a telephone line at a designated time during the night. During eSYNC, showing data stored in your eKEY is sent to KIMnet. Your eKEY is updated and messagesand showing informationare downloaded onto your eKEY.

Page 6 Introducing the SUPRA System Components

eKEY

The eKEY is composed of the SUPRA handheld computer, based on the Palm OS, and the eKEY shell front and shell back. Together they form a single unit called the eKEY.

SUPRA

eKEY shell front

handheld computer

eKEY shell back

Chapter 1 Page 7

SUPRA handheld computer components

Cont

Locating front panel controls

rast

control button

Contrast control button

Power button

Screen

Graffiti writing area

Scroll button

Application buttons

Turns on the onscreen contrast control. This enables you to adjust the screen forthe clearest screen display as required by the lighting conditions or environmental temperature where you use your handheld. See Using the onscreen contrast control following this table for more information.

Turns yourSUPRA handheld computer on or off and controls the backlight feature.

If your handheld is turnedoff, press the power button to turn on the handheld. The last screen you viewed

Power button/ Backlight control

is displayed. Press the power button to turn off the handheld.

If you have difficulty seeing the information onscreen, use thebacklight to illuminate yourscreen. Press the power button and hold it down for about two seconds to turn the backlight on or off.

Page 8 Introducing the SUPRA System Components

Screen Displays the applications and information stored in

your handheld. It is touch-sensitive and responds to the stylus that accompanies your handheld.

Graffiti writing area

Scroll button

The area where you write letters and numbers using the Gra ffiti

alphabet. See Entering Data in Chapter 3

to learn how to write Graffiti characters. Displays text and other information that extends

beyond the area of the handheld screen. Press the lower half of the scroll button to view information below the viewing area. Press the upper half of the button to view the information above the viewing area.

Application buttons

Activates the individualapplications that correspond to the icons on the buttons: Date Book, Address Book, To Do List, and SUPRA eKEY applications.

Tip: If your handheld is turned off, pressing any

applicationbuttonactivatesthehandheldand opens the corresponding application.

Using the onscreen contrast control

Furtheradjustments can be made by changing the amount of contrast on the screen.

To adjust the contrast:

1. Press the CONTRAST control button.

2. Tap to the left or right of the Adjust Contrast slider to change the contrast in small increments, or drag the sliderto the left orright to change the contrast in larger increments.

Tip: You can also press the scroll button to move the slider

incrementally.

3. Tap

Done

Chapter 1 Page 9

Locating back panel components

Side channel for stylus or cover

IR port

Reset button

Serial connector

Side channels Hold the stylus which slides in and out of either

side channel and clicks into place. To use the stylus, remove it from the side channel and hold it as you would a pen or pencil.

IR port Uses infrared technology to transmit and receive

data from other Palm Computing

platform handhelds. See Beaming applications in Chapter 9 for more information.

Reset button See Resetting your handheld computer in Chapter 9

for information about when and how to use the reset button.

Page 10 Introducing the SUPRA System Components

Serial connector Connects your eKEY to the Cradle, which in turn

connectsto the back of your PC and through the AC adapter to the wall outlet. This allows you to recharge your eKEY and update the information between your handheld and PC using HotSync technology. It also communicates information between your eKEY and KIMnet using eSYNC technology.

Taking care of your SUPRA handheld computer

Please observe the following general tips when using your SUPRA handheld computer.

! Take care not to scratch the screen of your handheld. K eep the

screen clean. When w orkingwit h your handheld, use the supplied stylus or plastic-tipped pens intended for use with a touchsensitive screen. Never use an actual pen or pencil or other sharp object on the surface of the screen.

! Your handheld is not waterproof and should not be exposed to

rain or moisture. Under extreme conditions, water may enter the circuitry through the front panel buttons. In general, treat your handheld as you would a pocket calculator or other small electronic instrument.

! The touch-sensitive screen of your handheld contains a glass

element. Take care not to drop your handheld or subject it to any strong impact.

! Protect your handheld from tem perature extremes. Do not leave

your handheld on the dashboard of a car on a hot day, and keep it away from heaters and other heat sources.

! Donot store or use your handheld in any location thatis extremely

dusty, damp, or wet.

! Use a soft, dampcloth to clean your handheld. If the surface ofthe

handheld screen beco mes soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution.

Chapter 1 Page 11

eKEY shell

The eKEY shell case is plastic and fits over the SUPRA handheld computer. It consists of two pieces.

Shell front

Viewing

port

Numeric

buttons

Arrow

buttons

On button

Enter button

Viewing Port Anopening on the front of theshellallowsyou to

viewaportionof the SUPRAhandheldcomputer screen when the shell front is closed.

Numeric Buttons 0

Enable you to enter various numeric codes for eKEY menu options.

through 9 Arrow Buttons Enable you to scroll through the eKEY's menu

options.

On Button Turns t he eKEY on and off. Enter Button Allows you to select menu options.

Page 12 Introducing the SUPRA System Components

Shell back

Serial connector

Serial Connector

Connects the SUPRA handheld computer to the shellbacksotheunitcanbeplacedontheeSYNC Cradle to charge the batteries and perform eSYNC and HotSync operations.

Label A label including the eKEY serial number, field

support contact number, the KIMnet agent website address, and an update number is affixed to the shell back.

eKEY label

eKEY serial

number

Chapter 1 Page 13

The shell front attaches to the shell back by a hinge. The hinge allows the shell front to be opened so the full screen of the SUPRA handheld computer can be viewed when using other applications.

Shell back

Hinge receptacle on top of

shell back

Page 14 Introducing the SUPRA System Components

Shell front

Hinge on bottom of shell front

slides onto shell back

Note: eKEY functions are performed with the shell closed over the

SUPRA handheld computer. eDATA functions and manual eSYNC are performed with the shell o pen.

Taking care of your eKEY shell

! Your eKEY is designed to work within a temperature range of -4

to 132 degrees Fahrenheit. Keep your eKEY with you. Do not leave it in your car as temperatures inside a car can exceed 200 degrees Fahrenheit in hot weather!

! Always place your eKEY in the Cradle when you return home at

the end of the day. This guarantees your eKEY is charged and updated every night.

! Avoidgettingmoistureon the eKEY. If a KeyBox is wet, wipe it off

before inserting the eKEY into it.

! Do not subject your eKEY to extreme temperature changes. ! Commercialcleaners such asWindex,Clorox,409, and Whiskmay

be used to clean the eKEY shell.

Chapter 1 Page 15

eSYNC Cradle

The eSYNC Cradle is equipped with a modem and battery charging capability. It transmits data between theeKEY and the KIMnet system.

eKEY docking

and retention

area

Serial connector

LED and HotSync

button

External Features

eKEY Docking and Retention

Therecessedareaon thefrontof theCradle holds the eKEY to maintain contact for communication and battery charging.

Serial connector Connects your handheld to the Cradle, which in

turn connectsto the backof your PC andthrough the AC adapter to the wall outlet.This allows you to recharge your eKEY and update the information between your handheld and PC using HotSync technology. It also communicates information between your eKEY and KIMnet using eSYNC technology.

LED (Light Emitting Diode) & HotSync button

A small buttonon front of the Cradle illuminates whentheCradleisinuse.Thisisalsothe HotSync button that is pressed to synchronize information between your eKEY and your Palm Desktop software.

Page 16 Introducing the SUPRA System Components

Reset switch

Telephone ports

Reset switch A tiny opening located next to the telephone

ports houses the reset switch. It is designed to reactivate the Cradle should it become locked and not function. Under normal use you should nothave to use the resetswitch. SeeResettingyour eSYNC Cradle inChapter9formoreinformation.

Telephone ports Two telephone ports enable the eKEY Cradle to

connect to an open phone line or to a phone line in use.

eSYNC Cr adle serial number

TheuniquenumberassignedtotheeSYNC Cradle issued to you. It is located on the bottom of the Cradle on a label that includes the address, phone number, and KIMnet agent website address.

serial number

Chapter 1 Page 17

Internal Features

Nonreplaceable battery charger

The eKEY contains two lithium-ion batteries that are recharged each time you place the eKEY on the eSYNC Cradle. When you receive your eKEY, place it on the Cradle to charge for at least four hours before you use it.

Modem A modem contained in theeKEY Cradle dials out

to KIMnet to perform the eSYNC operation.

Taking care of your eSYNC Cradle

TheCradlerequireslittleinthewayofmaintenancebutthereare some things you should know about its care:

! Route power and phone cords attached to the Cradle so that they

are not located in traffic areas or easily pulled off a desk or table.

! The Cradle can operate within a temperature range of 32 to 122

degrees Fahrenheit. Keep it away from heaters a nd other heat sources. Do not subject the Cradle to extreme temperature changes.

! Do not plug the Cradle into the same outlet where blenders,

vacuums, and other appliances are plugged in. These devices may interfere with the Cradle's modem communications.

! Do not place the Cradle in any dusty, damp, or wet location. ! Clean the Cradle using a soft cloth slightly dampened with a

diluted window cleaning solution. Do not use isopropyl alcohol. Do not clean with water or harsh cleaning agents.

Page 18 Introducing the SUPRA System Components

KeyBox

The KeyBox, installed at listings, encloses the key container that holds the listing's keys.

Shackle

Contacts

eKEY receptacle

Key container

Learning the parts of your KeyBox

Shackle The looped attachment ontop of the KeyBoxthat

secures the Key Box to the property.

Contacts The two small metal pins located in the top of the

recessed area that form an electronic connection between theeKEY and the KeyBox whenthey are joined. This enables them to communicate with each other.

eKEY re c e ptacle The recessed area on the front of the KeyBox that

holds the eKEY.

Chapter 1 Page 19

Key container The container inserted in the bottom of the

KeyBox that is used to store the listing key. It dropsdown, but remainsintheKeyBoxuntilyou pull down on the container to remove it completely. A chain, attached to the container, assures that the listing keyremains attached to it.

KeyBox covering

The KeyBox is encased in plastic to reduce potential door damage and to assure protection from th e weather. This covering can be cleaned with mild cleaner when needed.

KeyBox label The serial number located on the back panel of

the KeyBox, is unique to each KeyBox. Use this number and the shackle code to obtain reports.

KeyBox

serial

number

Taking care of the KeyBox

Your KeyBox is designed to operate in temperatures ranging from -40 degrees to 185 degrees Fahrenheit.

! In extrem ely hot climates, place the KeyBox in the shade to

preventitfromoverheating.

! In extrem ely cold weather conditions, place the KeyBox where it

can be protected from precipitation.

! If the key container or shackle does not release, call for assistance.

Donothit,pound,ordropyourKeyBox.

! Make s ure all keys are on the key chain and fit loosely inside the

key container. Do not place tags, key rings, or loose objects in the key container.

Page 20 Introducing the SUPRA System Components

Important! Always hang the KeyBox in a vertical position and place

it where moisture from rain or snow cannot run into the key container. Avoid hanging the KeyBox where sprinklers or faucets will spray the key container.

Chapter 1 Page 21

Page 22 Introducing the SUPRA System Components

Chapter 2

Getting Started

Before usingyour eKEY and eSYNC Cradle youmust preparethem for operation. In this chapter you learn how to:

! Set up your eSYNC Cradle ! Charge your eKEY ! Install Palm Desktop software ! Perform a HotSync ! Install add-on applications ! Remove applications

Chapter 2 Page 23

Setting up your eSYNC Cradle

The Cradle must be connected to a power source and a telephone line before the eKEY can be used for eSYNC and battery charging. The Cradle may also optionally be connected to a PCto perform a HotSync operation.

1. Insert the AC adapter cable into the back of the Cradle connector.

2. Insert one end of the phone line, provided with your eKEY, into eitherof the two phone ports on the bottom of the Cradle. Insert the other end of the phone line into an open phone jack.

Phone ports

3. If you are connecting your Cradle to a PC, turn off the PC and connect the Cradle to a COM (serial) port on your PC.

Important! Do not c onnect the Cradle to a COM port or disconnect

theCradlefromaCOMportwhilethePCisturnedon.

4. Plug the AC adapter into a wall outlet.

Page 24 Getting Started

Note: If you do not have an open phone jack, you can have your

phone and eKEY Cradle plugged in simultaneously. Unplug your existing phone line from the wall and plug it into either of the phone ports on the back of the Cradle.Plug the provided phone line into the remaining open port in the Cradle and connect the other end into the phone jack in the wall.

Chapter 2 Page 25

Charging the eKEY Batteries

Each night the eKEY batteries are automatically charged when you place the Key on the eSYNC Cradle before midnight. The Key is recharged and updated during the nightly eSYNC for use the next day.

The Key displays a warning message if the batteries get low. When you see this message, immediately place your eKEY on the eSYNC Cradle to recharge it.

Note:BeforeusingyoureKEY,werecommendthatyouplaceiton

the eSYNC Cradle and charge it for at least four hours. This ensures that the Key is fully charged and ready for use. The batteries cannot be overcharged.

Battery considerations

Please note the following battery considerations:

! Under normal conditions, the batteries charge when you place the

eKEY on the Cradle each day. Conserve battery life by minimizing the use of the backlight feature, andchanging the Auto-off setting that automatically turns the eKEY off after a period of inactivity.

! If the batteries drain so much that the eKEY cannot operate, it

storesyour data safelyfor about a week. Data is stored in your Key during this period but there is not enough residual energy remaining in the batteries to turn onyour eKEY. If your eKEY does notturnonwhenyoupressthepowerbutton,rechargetheunit immediately.

! If you leave the eKEYinanunchargedstateforanextendedperiod

of time, you may lose all the data stored in your Key.

! There are no serviceable parts inside your eKEY. You never need

to replace the batteries.

Page 26 Getting Started

Installing Palm Desktop Software

Palm Desktop software is installed on a PC and includes some of the sameapplicationsas youreKEY: Address Book,DateBook, To DoList, Memo Pad, and Expense. You can enter data for these applications directly into the Palm Desktop software. The built-in HotSync technology synchronizes the information in your eKEY with the information onyour PC and creates a backup of data from your eKEY onto your PC.It is a good idea to back up your data in case something happens to the data on your eKEY. Changes you make on your eKEY or Palm Desktop software appear in both places after you HotSync.

Note: Only the data from the Address Book, Date Book, To Do List

and Memo Pad are backed up with the Palm Desktop software.

The Palm Desktop software also includes an Install utility that allows you to add applications and data to your eKEY.

The following instructions guide you through installing Palm Desktop software. After installation, go to online Help in Palm Desktop software for information about using the software.

To ensure a safe and uninterrupted installation of Palm Desktop software, please do the following before installing:

! Turn off your PC and connect the Cradle to it. Do not connect or

disconnect the Cradle while your PC is turned on.

! If you are installing from diskettes (rather than the CD-ROM

included in the box), make sure the original Palm Desktop software diskettes are write-protected, and then make backup copies of them. Use the copies to install thesoftware and store the original diskettes in a safe place. See your PC's manual or operating system documentation if you need information about locking or copying diskettes.

! Do not simply copy the Palm Desktop software files to your PC's

hard disk. You must use the installer to decompress the files and place them in their proper locations.

To install Palm Desktop software:

1. Exit any open programs, including those that run automatically at startup such as Microsoft Office, and disable any virus-scanning software.

2. Insert the Palm Desktopsoftware CD-ROM into the PC's CD-ROM drive (or insert the diskette labeled

Chapter 2 Page 27

SETUP into the diskette drive).

3. When the Palm Desktop Installer Menu appears, click the

Install

button to begin the installation procedure.

4. Follow the onscreen instructions to complete the installation. During installation you are prompted to insert your SUPRA handheld computer into the Cradle.

5. Perform a HotSync to determine that the application has been successfully installed and is fully functional.

To perform a local HotSync operation :

1. Insert your eKEY into the cradle.

Tip: ThebottomedgeoftheeKEYshould align smoothly with

the Cradle when it is inserted p roperly.

2. Start HotSync Manager if it is not running: On the Windows desktop, click Start, and then choose Programs. Navigate to the Palm Desktop software program group and choose HotSync Manager. You can also start the Palm Desktop software which automatically opens the HotSync Manager.

3. Press the HotSync button on the cradle.

Important: The first time you perform a HotSync operation, you

must enter a user name in the New User dialog box and click OK. Every handheld should havea unique name. To prevent loss of a user's records, never try to synchronize more than one handheld to the same user name.

The HotSyncProgress dialogbox appears andsynchronization begins.

Page 28 Getting Started

4. Wait for a messageon your handheld indicating thatthe processis complete.

After the HotSync process is complete and the light is green on the Cradle, remove your eKEY from the cradle.

Installing add-on applications

Your eKEY contains 8 MB of memory. The eKEY comes with the Date Book,AddressBook,ToDoList,MemoPad,Expense,Calculator, Mail, eDATA, eSYNC, and eKEY applications installed and ready to use. These applications along with your MLS listing database, roster, and KeyBox activity could take up to 6 MB of the eKEY's memory.

You can install additional applications such as games and other software in the remaining 2 MB on your handheld. The Install Tool makes it easy to install software on your handheld during a HotSync operation. There are a variety of third-party applications available for your eKEY. To learnmore about these applications, goto the website:

http://www.palm.com.

Note: Any game or application that you install on your handheld

resides in RAM memory; you can delete these applications at any time.

To install add-on software on your SUPRA handheld computer:

1. On your PC, copy or download the application you want to install into the add-on folder in your Palm Desktop directory on your PC.

Note: If the software you download is compressed, you must

decompress it into this folder. If you prefer to place the application into another folder, navigate to that folder before you complete step 5.

2. Double-click the

Chapter 2 Page 29

Palm Desktop

icon on your desktop.

3. Click

Install

Tip: Access the

from the Palm Desktop program group or by doubleclicking any file with a PRC file extension.

Install Tool

dialog by selecting

Install Tool

Page 30 Getting Started

4. SelectthenamethatcorrespondstoyoureKEY in the down list.

User

drop-

5. Click

Add

6. Select the application(s) that you want to install on your handheld.

Open

7. Click Note: Review the list of applications you selected in the

Tool

dialog box. If you do not want to install an

application, select it, and then click

Remove

Install

.(Thisdoesnot remove the application from your PC; it simply removes it from the list of applications to install.)

8. Perform a HotSync operation to install the application(s) you selected in Step 6.

Removing applications

Remove applicationsfrom yourhandheldif you run out ofmemoryor decide that you no longer need an application. Only add-on applications,patches,andextensionsthatyouinstallmay be removed. You cannot remove the applications that reside in theROM portion of your handheld.

To remove an ad d-on application:

1. Tap the APPLICATIONS icon .

2. Tap the

3. Tap

4. Tap the application that you want to remove.

MENU icon .

App

,andthentap

Delete

Chapter 2 Page 31

5. Tap Delete.

6. Tap Yes.

7. Tap Done.

Page 32 Getting Started

Chapter 3

Entering Data in Your SUPRA Handheld Computer

Tapping and Typing

Tap with the stylus to get things done

Use the stylus to tap elements on your SUPRA handheld computer screen lik e you would use a mouse to select elements on a PC screen.

Setup instructions appear on the screen the first time you start your handheld. These instructionsinclude a calibrationscreen, or digitizer. Calibration aligns the internal circuitry of your handheld with its touch-sensitive screen so when you tap an element on the screen, the handheld can detect exactly which task you want to perform.

Important: Always use the point of the stylus for tapping or making

strokes on the handheld screen. Never use an actual pen, pencil, or other sharp object to write on the handheld screen.

With your handheld turned on, you can tap the handheld screen to perform many operations, such as the following:

! Open applications ! Choose menu commands ! Initiate a global find operation ! Select options in dialog boxes ! Open the onscreen keyboards

Just as you can drag the mouse to select text or move objects on your PC, you can also drag the stylus to select text. Use the stylus to drag the slider of any scroll bar.

Chapter 3 Page 33

Elements of the SUPRA handheld computer interface

Menu bar

Check box

Icons

Pick list

Command buttons

Menu bar A set of commands used in an application. Not all

applications have a menu bar.

Command buttons

Tap a button to perform a command. Command buttons appear in dialog boxes and at the bottom of application screens.

Icons

Tap the icons to open applications , menus , calculator , and to find text anywhere in your data

abc Withthecursorinaninputfield,tapthedotbelow

the abc field to activate the alphabetic keyboard.

123 Withthecursorinaninputfield,tapthedotbelow

the 123 field to activate the numeric keyboard.

Check box W hen a check mark appears in a check box, the

corresponding option is activated. If a check box is empty, tappingit inserts a check mark. If a check box is checked, tapping it removes the check mark.

Pick list Tap the arrow to display a list of choices, then tap an

item in the list to select it.

Page 34 Entering Data in Your SUPRA Handheld Computer

Previous/next arrows

Scroll bar

Scroll bar Drag the slider, or tap the top or bottom arrow, to

scroll through the display one line at a time. To scroll to the previous page, ta p the scroll bar just above the slider.Toscrolltothenextpage,tapthescrollbarjust below the slider.

You can also scroll to the previous and next pages by pressing the upper and lower portions of the scroll button on the front panel of the handheld.

Next/ previous arrows

Tap the up and down arrows to display the previous and next page of information. Tap the left and right arrows to display the previous and next record.

Opening applications

Use the Applications Launcher to open any application installed on your SUPRA handheld computer. Open thefour mainapplications— Date Book, Address Book, To Do List, and eKEY — with the application buttons on the front panel of your handheld.

Applications Launcher

Date Book

Address Book

eKEY

To Do List

Chapter 3 Page 35

Tip: Whenyoupressanapplicationbuttononthefrontpanel,you

have instant access to the selected application. It isn't necessarytoturnonyourhandheldfirst.

In addition to providing a way for you to open applications, the Applications Launcher displays the current time, battery level, and application category.

To open an appl i c ation:

1. Tap the Applications icon .

2. Tap the icon of the application that you want to open. If you have many applications installed on your handheld,tap the scrollbar to see all of your applications.

Tip: To find an application quickly, you can write the Graffiti

character for the first letter of its name. The Applications Launcher scrolls to the first application with a name that begins with that letter.

Page 36 Entering Data in Your SUPRA Handheld Computer

Entering Data

Enter data into your SUPRA handheld computer by writing with the stylus in the Graffiti writing area or by using the onscreen keyboard.

Two ways to enter data into eKEY applications

There are two ways to enter dat a into your handheld:

! Using the onscreen keyboard ! Using Graffiti

Onscreen keyboard

When you create or edit a record in an application such as Address Book, you can open the onscreen alphabetic and numeric keyboards to enter data.

Tap here for alphabetic keyboard

Tap here for numeric keyboard

After a keyboard is open, tap to open any of the other keyboards, including the international keyboard.

Note: You cannot enter Graffiti characters while using the onscreen

keyboard.

Chapter 3 Page 37

Alpha

Tab

Caps lock

Caps shift

Numeric

Tap here to display numeric keyboard

Tap here to display alphabetic keyboard

Backspace Carriage return

International

Tap here to display international keyboard

Graffiti writing

Your handheld includes Graffiti writing software as the primary system for entering text and numbers. With Graffiti, you writesimple strokes with the stylus. They are recognized as letters or numbers.

Write letters here Write numbers here

Division marks

The Palm Desktop software CD-ROM includes Giraffe, a game you can use to practiceGraffiti. S ee Installing add-on applications in Chapter 2 for more information. The Memo Pad application i s ideal for practicing Graffiti.

To open Memo Pad:

1. Tap the Memo Pad application icon.

2. Tap New.

Note: Ablinking cursorappears on the firstline of the new memo to

indicate where new text will appear.

Page 38 Entering Data in Your SUPRA Handheld Computer

New memo cursor

Tap New

Write in Graffiti area

Chapter 3 Page 39

Using Graffiti Writing to Enter Data

Use Graffiti to learn the procedures for creating letters, numbers, punctuation, and symbols, as well as some Graffiti tips and tricks.

Writing Graffiti charact ers

Most people find they can enter text quickly and accurately with only minutes of practice. Graffiti writing includes any character you can type on a s tand ard keyboard. The Graffiti strokes closely resemble the uppercase letters of the alphabet.

There are four ba s i c con c epts for success with Graffit i wri ting:

! If you draw the character shape correctly, you a chieve 100%

accuracy.

! The heavy dot on each shape shows where to begin the stroke.

Certain characters have similar shapes, but different beginning and end points. Always begin the stroke at the heavy dot. You should not createthe heavy dot;it is only thereto show you where to begin the stroke.

! Most characters require only a single stroke. When you lift the

stylus from the Graffiti writing area, your handheld recognizes and displays thetext character immediately. To accomplish single strokes, some Graffiti strokes are portions of the regular alphabet equivalents.

! The Graffiti writing area is divided into two parts: onefor writing

the letters of the alphabet and one for writing numbers. The small marks at the top and bottom of the Graffiti writing area indicate the two areas.

Page 40 Entering Data in Your SUPRA Handheld Computer

Write letters here Write numbers here

Division marks

To write Graffiti letters:

1. Tap the screen where you want your text to go.

Note: Tap above the Graffiti writing area. You must see a

blinking cursor before you write the text.

2. Use the tables on the following pages to find the stroke shape for the letter you wantto create. Forexample, the stroke shown below creates the letter n.

Note: There are two different strokes available for some letters.

For these letters, choose the one that's easiest for you.

Lift stylus here

Start stroke at heavy dot

Asyou'llseelater,youusethesameshapetocreateboththe uppercase and lowercase version of a letter.

3. Position the stylus in the left-hand side of the Graffiti writing area.

4. Start your stroke at the heavy dot and draw the stroke shape as it appears in the tables.

5. Lift the stylus from the screen at the end of the stroke shape.

When you lift the stylus from the screen, your handheld recognizes your stroke immediately and prints the letter at the insertionpoint on the screen.

Onceyouliftthestylusfromthescreen,beginthestrokeforthenext character you want to write.

Important: Begin the character strokes in the Graffiti writing area or

Chapter 3 Page 41

your handheld doesnot recognize themas textcharacters.

Graffiti tips

When using Graffiti, keep these tips in mind:

! Accuracy improves when you write large characters. Yo u should

draw strokes that nearly fill the Graffiti writing area.

! To delete characters, simply set the insertion point to the right of

the character you want to delete and make the backspace stroke (draw a line from right to left) in the Graffiti writing area.

! Write at natural speed. Writing too slowly can generate errors. ! Do not write on a slant. Vertical strokes should be parallel to the

sides of the Graffiti writing area.

! Press firmly.

Page 42 Entering Data in Your SUPRA Handheld Computer

The Graffiti alphabet

Letter Strokes Letter Strokes

Space Back Space

Carriage

Return

Chapter 3 Page 43

Period

tap twice

Writing capital letters

Make capital letters with thesame stroke shapes as the basic alphabet characters. To make capital letters, you must first shift to caps, just as you p ress the Shiftkey on a keyboard, then write the character strokes.

Note: Graffiti includes a feature that automatically capitalizes the

first letter when you create a new sentence or a new record (by tapping New or a blank line).

To draw the first lett er of a word as a cap i tal letter:

! Use the Caps Shift stroke:

Caps Shift

Tip: When Caps Shift is active, an up arrow symbol appears in the

lower-right corner of the handheld screen. If you accidentally activate Caps Shift, backspace will cancel it.

Caps Shift

To enter only capital letter s (Caps Lock ):

! Use the Caps Lock stroke:

Caps Lock

Tip: When Caps Lock is active, an underlined up arrow symbol

appears in the lower-right corner of the handheld screen. To return to lowercase, make the Caps Shift stroke.

Caps Lock

Writing numbers

Writing numbers with Graffiti is similar to writing letters of the alphabet, except you makethe character strokeson the right-handside (numbers side) of the Graffiti writing area.

Page 44 Entering Data in Your SUPRA Handheld Computer

Graffiti numbers

Number Strokes Number Strokes

Writing punctuation marks

Graffiti writing creates punctuation symbols like those on a standard keyboard. All punctuation marks begin with a single tap on the Graffiti writing area. When you make this tap, you activate Punctuation Shift and a dot appears to show it is active. The next stroke you make with the stylus creates a punctuation mark.

Punctuation shift

Note: When Punctuation Shift is active, you can make a symbol

stroke anywhere in the Graffiti writing area (the letters or numbers side).

Chapter 3 Page 45

Symbol Stroke Symbol Stroke

Period

Comma

Apostrophe

Question

Exclamation

Dash

—

Left Paren

(

Right Paren

)

Slash

Dollar

Navigation strokes

In addition to character symbols, Graffiti writing includes special strokes that you use to navigate within text or fields in your applications.

Command Stroke Move cursor right

Move cursor left

Using the onscreen keyboard

Open the onscreen keyboard anytime you need to enter text or numbersonyourhandheld.You cannot enter Graffiti characterswhile using the onscreen keyboard.

To use the onscreen ke y bo ard:

1. Open any application.

2. Tap any record, or tap New.

3. Tap abc to open the alphabetic keyboard, or tap 123 to open the numeric keyboard.

Page 46 Entering Data in Your SUPRA Handheld Computer

Tap here for alpha keyboard

Tap here for numeric keyboard

4. Tap the characters to enter text and numbers.

Note: The onscreen key board also includes a dialog box for

international characters. Switch among the three dialogs at any time to enter the exact text you need.

5. After you finish, tap Done to close the onscreen keyboard and place the text in the record.

Chapter 3 Page 47

Page 48 Entering Data in Your SUPRA Handheld Computer

Chapter 4

Using the eSYNC Application

eSYNC i s the communication process that takes place between your eKEY and KIMnet for an exchange of information.

During eSYNC your eKEY sends to KIMnet:

! Listings your Key has accessed since the last eSYNC ! Feedback you entered after showing a listing since the last eSYNC

And your eKEY receives from KIMnet:

! An update code that reactivates your eKEY for use each day ! Changes to the membership roster ! Changes to the MLS listing information in your market area

Note: Youdefineyour marketarea in KIMweb. See Downloading

Listings in Chapter 7 for more information.

Important! You must h ave listingandroster data already on your

eKEY in order for changes to be received during eSYNC. If you do not have roster and listing data on

your eKEY, see Downloading Listings in Chapter 7 for more information.

! Feedback sent by other eKEY holders that have shown your

listings

! Any messages from your Board, Broker office and SUPRA that

have been composed since your last eSYNC

! A messageindicating the number of showingsthat have occurred

at your listings since your last eSYNC

! Detailed showing activity for your listings

Note: Showinginformationstoredineachagent'seKEY is sent

during their eSYNC operation. There may be a delay in receiving agent's showing information and feedback dependingonwhentheagent'seKEY performs an eSYNC.

Important! Only the activity for those KeyBoxes you have

Chapter 4 Page 49

designated on the agent website to be included in eSYNC are included in the number of new showings

messageandtheKeyBoxactivitysentfromKIMnet. See Setting KeyBox Assignments in Chapter 7 for more information.

Page 50 Using the eSYNC Application

Performing an eSYNC

How often to eSYNC

In order to ensure that your eKEYisalwaysupdated,charged,and contains all of the latest listing and roster information, place your eKEY on the Cradle every night.

You must set up your market area on KIMweb and perform a manual eSYNC to have listing and roster informationdeliveredto your eKEY. Once the listing and roster informationhas been initially delivered to your eKEY, the automatic nightly eSYNC provides you with accurate listing and roster information on a daily basis.

Important! If three days h ave lapsed since you have performed an

eSYNC,you mustperform a manual eSYNC to receive the entire listing database for your market area. If 14 days have lapsed since you have performed an eSYNC, you must perform a manual eSYNC to receive a new roster database and the entire listing database for your market area. See Downloading Listings in Chapter 7 for information on downloading new roster and listing files.

Automatic eSYNC

The eSYNC operation lasts only a fewminutes and takes placeduring a preset time between midnight and 6

AM. Only changes are sent to

youreKEY.

To perform an automatic eSYNC:

! Place your eKEY on the eSYNC Cradle. During eSYNC, the eKEY

dials KIMnet and completes an eSYNC.

! Remove the eKEY from the Cradle when you are ready to leave for

work the next day. It is updated, charged, and ready to use.

Manual eSYNC

There are two reasons for performing a manual eSYNC:

! An automatic eSYNC was either not performed or was not

successful

! To deliver initial or entire listing and roster data to the eKEY

See Downloading Listings in Chapter 7 for more information on downloading roster and listing databases.

Chapter 4 Page 51

To perform a manual eSYNC:

1. Press the ON button.

2. Open the eKEY shell front and place the eKEY on the eSYNC Cradle.

3. Tap the main menu icon if the main application screen is not activated.

4. Tap the eSYNC application icon . The Welcome screen is displayed.

5. Tap the word eSYNC which appears between the two arrows on the screen. The red light on the front of the Cradleilluminates and the eSYNC operationbegins. As eSYNCbegins, the screen displays the status of the operation.

Note: A red light illuminates on the eSYNC Cradle indicating the

Cradle is communicating with KIMnet.

A green light indicates the eKEY is connected to the Cradle or

is in the process of being re-charged.

Important! Do not remove the eKEY from the eSYNC Cradle when the red

light is illuminated. When the green light illuminates, the eSYNC operation is complete. You mayremove the eKEY from the Cradle however you may not use the Key until the information received during eSYNC is processed.

Offline listing and roster data processing

Data is delivered during eSYNCandissortedafterdisconnectingfrom KIMnet. I nformati on processing is finished when the message

Update Status: Updated

appears. The duration of both eSYNC and

Key

information processing is determined by the amount of data transmitted. The entire processing time can last up to 15 minutes.

Page 52 Using the eSYNC Application

eSYNC Log

The eSYNC applicationstores a log of the last 20 eSYNC attempts. The log displaysthe date, thebeginning time of the eSYNC, whetherit was amanualorautomaticeSYNC, and whether the eSYNCwas successful or resulted in an error.

To view more information about a particular eSYNC, tap on the eSYNCrecordanddetailedinformationabouttheeSYNC is displayed.

Viewing messages following eSYNC

When you first turn on your eKEY following an eSYNC, a message is displayed informing you if the eSYNC was successful.

A series of additionalmessages follow the successful update message. You must view your messages before you can continue using your eKEY.

When an eSYNC is not successful, a message appears prompting you to perform a manual eSYNC or call the KeyBox office managing the KeyBox system.

Changing the eSYNC dial-up configuration

You may change presetconfiguration options for the eSYNC function when necessary. Follow the instructions below to access, view and change configuration options:

1. Open the eKEY shell front and turn on the SUPRA handheld computer.

2. Tap the Applications icon .

3. Tap the eSYNC icon .

4. Tap the Menu icon . A menu bar displays two options:

Configuration

already highlighted. Two options, the drop down list.

and

Options

. Tap the Configuration option if it is not

Dial Up

and

MLS Info

appear in

Chapter 4 Page 53

5. Tap

Dial Up

. A list of fields with preset options appears.

The fol low ing fields appear on the screen:

DNS This field is pre-programmed with information. Do

notmakechangestothisfieldunlessinstructedtodosoby SUPRA Field Support staff.

Phone numbers

Two phonenumber entriesare availablefor eSYNC to dialKIMnet.The phonenumberthat is checkedis the phone number for dialing KIMnet during an eSYNC. You can enter phone numbers for dialing both from home and from the office. These numbers can also be changed if you travel outside the local dialing area and must enter another phone number to access KIMnet.

Dial prefix Check thisboxto enable a dialingprefix and enter the

necessary dialing prefix. The dialing prefix is dialed prior to the eSYNC phone number. This could be a 8 or 9 where needed to access an outside line or a 1 to place a long distance call.

Page 54 Using the eSYNC Application

Disable Call waiting

Check this box to disable call waiting and enter the appropriate code determined by your telephone service in the space provided.

Wait for Dial Tone

Check this box and enter a number from 1 to 99 to have the eSYNC Cradle wait the specified number of seconds for a dial tone before dialing KIMnet. This can be used if your telephone service uses voice messaging.

Configuring whether to download listings and roster

You may choose whether or not to receive listing and roster changes during an eSYNC. Your eKEY is automatically configured to receive listing and roster changes. You may elect not to download listing or roster changes to save time during an eSYNCor to save space on your SUPRA handheld computer.

To set your eKEY to not receive listing or roster changes :

1. Open the eKEY shell front and turn on the SUPRA handheld computer.

2. Tap the Applications icon .

3. Tap the eSYNC icon .

4. Tap the Menu icon . A menu bar displays two options:

Configuration

and

already highlighted. Two options,

Options

. Tap the Configuration option if it is not

Dial Up

and

MLS Info

appear in

the drop down list.

Chapter 4 Page 55

5. Tap

MLS Info

.The

MLS Info Configuration

screen is displayed.

6. Tap the check box next to

Download Listings

to indicate whether

you want listings sent to your eKEY during each eSYNC.

7. Tap the check box next to

Download Roster

to indicate whether you

want listings sent to your eKEY during each eSYNC.

8. Tap

Delete Listing or Roster Database

If you are not using the listings or roster feature and want to save space on your SUPRA handheld computer you can delete the current listings or roster database.

Page 56 Using the eSYNC Application

Chapter 5

Using the eKEY Application

Inthis chapter we focus on the eKEYapplicationand youlearn how to:

! Navigate the eKEY application ! Use the eKEY help screens ! Interpret the meaning of audio tones programmed intoyour eKEY ! Obtain a listing key from a KeyBox ! Enter feedback after showinga listingto be sentto the listingagent ! Release a shackle on a KeyBox ! Read KeyBox information ! Make programming changes to your eKEY or KeyBox ! Perform a manual update ! View error codes

Chapter 5 Page 57

Navigating the eKEY Application

There are two ways to start the eKEY application:

! Press the ! Open the shell front, tap the eKEY icon on the screen, then close

buttonontheeKEY shell front, or

the shell front.

Note:TheeKEY application is designed to be used with the eKEY

shell front in the closed position. There are some options where information is displayed on the entire SUPRA handheld computer screen. Open the shell front to view the full display screen.

Viewing menu options

When the eKEYapplication is started, the menuoption last usedinthe application is highlighted. To select an option press the up or down arrow button on the shell front until the selection you want is highlighted and press on the shell front.

There are seven menu options on the Supra eKEY Main Menu.

enter

, or press the number button of the option

From the first screen of options, press the down arrow on the shell front to view more options.

Press the down arrow again to view the last screen of optio ns.

Tip: To back out of a menu option once you have selected it, press

the up arrow button on the shell front.You are returnedto the previous menu.

Page 58 Using the eKEY Application

Viewing sub-menu options

Two eKEY options,

Read Keybox

and

Program Key/Keybox

,containsub-

menus. To view sub-menu options:

1. Scrollto highlightthemain option. Forexample,scroll tothe

Key/Keybox

2. Press

enter

option.

to select the option. Sub-options that are available

Program

appear in the viewing port.

3. Press 0 on the shell front to return to the eKEY main menu, or press the arrow button until

enter

O Return to Main Menu

is highlightedand press

Chapter 5 Page 59

Getting Help in the eKEY Application

Help screens are available throughout the eKEY application. If you need help while using the application, open the shell front and view the help information displayed at the bottom of the viewing area.

Note: Usethe scroll barsto view help information below the viewing

area. Scroll bars also return you to the top of the h elp screen.

For additional help, tap the Field Support tab and call the number displayed to contact SUPRA's Field Support Hotline.

Page 60 Using the eKEY Application

Understanding Audio Tones

Audio tones are sounds your eKEY makes to indicate the status of an operation. They alert you when an operation has been performed successfully. They also help you determine the cause of an unsuccessful operation.

There are six audio tones used by the eKEY:

When you hear It means

1beep Youhave pressed buttons on the keypad to

select functions or enter information. (The beep soun ds each time a button is pressed on the keypad.)

2 beeps You have entered a code sequence on the

keypad.

4 beeps A keypad function is completed.

1buzz ! You have entered an i ncorrect code, or

! You have incorrectly entered 10

consecutivecodeentrieswithina10minute period. When this happens, the eKEY locks up for 10 minutes and you arenotabletousetheKey.Attheendof this time period, the Key self-activates

and is ready for use. 2buzztones The batteries are low and need charging. 3buzztones Your eKEY has shut down and is no longer

usable. This happens if there is an error in the programming insidethe Key. You must take your eKEY to your Association/MLS office to be reprogrammed.

Chapter 5 Page 61

Obtaining the Listing Key from a KeyBox

Once your eKEY is updated and the batteries are charged, you are ready to show listings.

Releasing the key container

1. Close your eKEY shell.

2. Press the

3. Highlight the

4. Press

5. Enter your four-digit PIN code.

Tip: Press the down arrow button on the shell front to

6. InsertthebackofyourKeyintotheKeyBoxso thatthebackportion of the Key fits snuglyintotherecessed portion of the KeyBox. After a few seconds the key container drops partially from the KeyBox.

button.

Obtain Key

enter

.The

backspace if you enter an incorrect number.

PIN CODE

option.

prompt appears.

Tip: The gold contacts on the Key must match the contacts on

the KeyBox receptacle.

7. Grasp the sides of the key container and pull i t straight down to remove it completely from the KeyBox.

Once the key is obtained, the eKEY displays an message on t he display. If you receive an error message, see Appendix A: Error Codes for help in determining how to correct the error.

Operation Successful

Attaching listing keys to the key container

A chain inside the key container attaches the listing keys to the key container. The key container is designed to hold up to three keys. Be sure the keys are tucked carefully inside the key container before closing it in the KeyBox.

Page 62 Using the eKEY Application

Tip: Ifitisyourlisting,itisagoodideatohaveasparesetofkeys

from the homeowner in case of an emergency or KeyBox problem.

Replacing the key container

Once keys are placed inside the key container, turn it so the compartment that holds the keys is facing you. Insert the key container into the bottom of the KeyBox and push up on the key container until it closes. The listing keys are now secure.

eFeedback

The eFeedback option allows you to provide feedback to the listing agent. If the eFeedback option is turned on, an eFeedback Alert screen appears a few seconds after you obtain a key from the KeyBox.

You can indicate to create feedback now, later, or not at all. If you indicate you do not want to create feedback, you cannot return and enter feedback later unless you release the key container again.

If you indicate you want to enter feedback later you are pro mpted to create a name for the feedback.

At any time you can go to your eDATA application and choose the eFeedback menu option to enter the information. The KeyBox serial number, the date you showed the listing, and the name you gave the showing are displayed so you can recognize the showing.

If you indicate you want to enter feedback information now a screen provides you with some drop-down menus so you can enter:

! The prospective buyer’s level of interest in the property

Chapter 5 Page 63

! Whether the price was in or out of the buyer’s range ! A recommended price for the listing ! Whether youwillcontactthe listingagentorwantthelistingagent

to contact you or if no contact is needed

! Any additional notes you want to send to the listing agent

The feedback is sent during your next eSYNC operation. A listing agent with an eKEY will receive the feedback after their next eSYNC. A listing agent witha DisplayKEYcan view the feedback on the agent website in the Showing Activity Reports option.

Turning eFeedback on or off

The eFeedback option can be turned on or off from the eKEY menu. To turn the eFeedback option on or off:

1. Open the eKEY shell.

2. Turn on the SUPRA handheld computer.

3. Tap the Applications icon .

4. Tap the eKEY icon to start the application.

5. Tap the Menu icon in the lower left corner of the screen. The

Options

tab drop down screen displays several options.

Page 64 Using the eKEY Application

6. Tap

Preferences

.The

Preferences

screen appears.

7. Check the box to have the eFeedback alert appear after obtaining a key from a KeyBox. Uncheck the box if you do not want to have the eFeedback alert appear after showing a listing.

Chapter 5 Page 65

Releasing the Shackle

Each KeyBox has a shackle code which is used to release the shackle for installation or removal from a listing. Follow these instructions to release a shackle:

1. Close your eKEY shell.

2. Press the

3. Highlight the

4. Press

5. Enter the four-digit shackle code for the KeyBox.

6. Insert the back of your eKEY into the KeyBox so that it fits snugly into the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox. The shackle releases after a short delay. A Successful message appears in the display screen. If you receive an error message, see Appendix A: Error Codes for help in determining how to correct the error.

button.

Release Shackle

enter

. You are prompted to enter the KeyBox shackle code.

option.

Removing the shackle

Once th e shackle has been opened, it can be completely removed from the KeyBox by repeating steps 1 through 5 in the above section Releasing the Shackle.

Page 66 Using the eKEY Application

Reading KeyBox Information

The KeyBox stores the Key serial numbers of each agent who has accessed the KeyBox. It also records the dates and times the property is shown. This information is transferred to your Key through the Read KeyBox function.

Incident report

Anincident report can be generatedif a situation arises at a listing that requiresimmediate attention. To determine who has recentlyaccessed the listing you must go to the listing and perform a Read KeyBox operation.

Reading new KeyBox access information

1. Close your eKEY shell.

2. Press the

button.

3. Highlight the

4. Press

5. Press

6. Enter the shackle code when prompted.

7. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox.

enter

Read Keybox

.The

Read Keybox

to select it. The shackle code prompt appears.

option.

sub-option is highlighted.

Note: If you receive an error message, see AppendixA: Error Codes for

help in determining how to correct the error.

8. Open the eKEYshell front to viewthe KeyBoxactivityinformation or press the down arrow button to view additional information

Chapter 5 Page 67

below the vi ewing area.

Done

9. Tap

when you are finished reading new KeyBox activity

information.

The eKEY displays up to 43 showing entries beginning with the most recent K eyB ox access. Use the arrow keys on the keypad to scroll up and down to view showing information. Entries contain the showing agent's Key serial number and the date and time the listing was shown.

Call KIMvoice to hear the name and contact phone number of the agent assigned to the serial number or to request a fax report. See Names of showing agents in Chapter 8 for instructions on using KIMvoice.

Reviewing KeyBox access information

YoureKEYstoresinformationfor the last fiveKeyBoxesyou have read so you can review it later.

1. Close your eKEY shell.

2. Press the

3. Highlight the

4. Press

button.

Read Keybox

enter

. The sub-option list appears.

option.

Page 68 Using the eKEY Application

5. Highlight the

Review Last Box Read

sub-option.

6. Press

enter

to view KeyBox entries th at have already been read into your eKEY. The information from the most recent KeyBox read appears on the Key's display screen.

7. Open theeKEYshelltoviewtheinformation.Iftherearemorethan sevenshowingstapthedownarrowinthebottomrightcornerof the screen to display additional showing information. Up to 43 entries are displayed.

8. To view information from previous KeyBox reads, tap the down arrow in the upper rightcorner of the screenand selectthe KeyBox serial number you want to view.

9. Press

Done

to return to the

10. Highlight the

Chapter 5 Page 69

Read Keybox

Return to Main Menu

sub-options screen.

option and press

enter

Programming with your eKEY

Your eKEY can make programming changes in both your eKEY and Keyboxes. Use the programming option to:

! Change the four-digit PIN code in your eKEY ! Change the four-digit shackle code i n a KeyBox ! Activate 24-hour access in a KeyBox ! Activate timed access hours in a KeyBox ! Change listing access times in a KeyBox ! Turn the CBS code on in a KeyBox ! Turn t he CBS code off in a KeyBox ! Change the CBS code in a KeyBox ! Read the settings of a KeyBox

Note: All programmingchanges are effectiveimmediately,however

you must perform an eSYNC before the changes are recorded in KIMnet.

Changing the PIN code in an eKEY

You received your PIN code when you received your eKEY. If you want to change the PIN code issued to you, you can reprogram it to another number.

Important! DO NOT attach your PIN code to your eKEY in any way.

Keep your PIN code confidential.

1. Close the eKEY shell.

2. Press the

3. Highlight the

4. Press

5. Highlight the menu.

enter

button.

Program Key/Keybox

Change PIN Code

option.

option from the Programming sub-

Page 70 Using the eKEY Application

6. Press

enter

.The

PIN CODE

promptappears.

7. Enter your current four-digit PIN code.

8. Enter your new PIN code when prompted.

9. Re-enter your new PIN code when prompted. An

Successful

message appears in the display screen if the new PIN is

Operation

changed successfully. If youreceive an errormessage, see Appendix A: Error Codes for help i n determining how to correct the error.

Important! Youcan use your new PINright away however, you must

eSYNC before the new PIN code is recorded in KIMnet.

Changing the shackle code in a KeyBox

Each KeyBox has a four-digit shackle code that is used to place or remove a KeyBox, set a KeyBox to open during assignedtimed access hours or 24 hours a day, and to read a KeyBox.

You received the KeyBox shackle code when you received your KeyBox. You can reprogram your KeyBox with a different shackle code if you prefer.

Important! DO NOT attach shackle codes to your KeyBoxes in any

way. Keep your shackle codes confidential.

1. Close your eKEY shell.

2. Press the

3. Highlight the

4. Press

5. Highlight the

enter

button.

Program Key/Keybox

Change Shackle Code

option.

option from the Programming

sub-menu.

Chapter 5 Page 71

6. Press

enter

7. Enter the current shackle code when prompted.

8. Enter the new shackle code when prompted.

9. Re-enter your new shackle code when prompted.

10.Insert the back of your eKEY into the KeyBox so that it fits snugly into the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox. An

Operation Successful

message appears in the display screen if the new shackle code is changed su ccessfully.If you receive an error mes sage s e e Appendix A: Error Codes for help in determining how to correct the e rror.

Important! You can use your new shackle code right away, however

you must eSYNC before the new shacklecode is recorded in KIMnet.

Changing access hours in a KeyBox

Access hours, established by your Association/Board/MLS, are programmed into each Key Box when the KeyBox is manufactured. Contact your Association/Board/MLS to determine the timed access hours programmed into your KeyBox.

Access hours are set at Standard Time (ST).If your area participates in Daylight Savings Time (DST), it is important to remember that access hours are one hour later during DST than the pre-set access hours for the KeyBox. For example, if KeyBoxes are programmed to open between 8

AM to 10 PM.

You can change yourKeyBox to allow access during theprogrammed times (timed access) or to allow access 24 hours a day. You can also change the programmed access hours.

Note: If you change theprogrammed access hours, be sure to record

AM and 9 PM (ST) during DST, the actual access hours are 9

the change in the KeyBox Inventory function in the eDATA

Page 72 Using the eKEY Application

application. See Chapter 6: Using the eDATA Application for more information.

Setting a KeyBox to open 24 hours a day

TochangeaKeyBoxtoopen24hoursaday,completethisprocedure.

1. Close your eKEY shell.

2. Press the

3. Highlight the

enter

4. Press

5. Highlight the

enter

6. Press

button.

Program Key/Keybox

Change Access Hours

option.

7. Enter the shackle code when prompted. The

Program Time

sub-

menu displays with three options.

8. Press 1 to select the

Activate 24-Hour Access

option.

9. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox. An

Operation Successful

message appears confirming that the 24-Hour Access feature is successfully activated in the KeyBox.

Note:IfyoureceiveanerrormessageseeAppendixA: Error Codes for

help in determining how to correct the error.

Important! The new 24-hour access option is activated immediately

Chapter 5 Page 73

in the KeyBox, however you must eSYNC to record the change in KIMnet.

Setting a KeyBox to open during timed access hours

To change a KeyBox to open during the timed access hours programmed into a KeyBox, complete this procedure.

1. Close your eKEY shell.

2. Press the

3. Highlight the

enter

4. Press

5. Highlight the

enter

6. Press

button.

Program Key/Keybox

Change Access Hours

option.

7. Enter the shackle code when prompted. The

Program Time

sub-

menu displays with three options.

8. Press 2 to select the

Activate Daytime Hours

option.

9. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox. A Successful Operation message appears confirmingthe daytime hours the KeyBox can be accessed.

Note: If you receive an error message see Appendix A: Error Codes for

help in determining how to correct the error.

Page 74 Using the eKEY Application

Important! The

Activate Daytime Hours

option is activated immediately in the KeyBox, however you must eSYNC before the change is recorded in KIMnet.

Customizing access hours in a KeyBox

To change the programmed access hours in a KeyBox, complete this procedure.

1. Close your eKEY shell.

2. Press the

3. Highlight the

enter

4. Press

5. Highlight the

enter

6. Press

button.

Program Key/Keybox

Change Access Hours

option.

7. Enter the shackle code when prompted. The menu displays with three options.

8. Press 3 to select the

9. When prompted, enter an hour in the minutesafter the colon. For example enter 9 or 09 for the hour and 15 for the minutes in the at 9:15

AM.Enter00fortheminutesifyouwantthetimetobeon

the hour. Press

Chapter 5 Page 75

Customize Access Hours

START fieldif you want to set the starttime

enter

Program Time

sub-

option.

START time field. Enter the

Tip: Press the down arrow to backspace.

10. Press 1 to select

11.Enter an hour (and minutes if applicable) in the

AM or press 2 select PM.

END time field

when prompted following the same procedure used in step 7. Press

12. Press 1 to select

enter

AM or press 2 select PM.

13.Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on theKeyBox. A

Successful Operation

message

appears confirming the hours the KeyBox can be accessed.

Note: If you receive an error message see Appendix A: Error Codes for

help in determining how to correct the error.

Important! The new access hours are effective immediately in the

KeyBox, however you musteSYNC before the new hours are recorded in KIMnet.

Tip: Record the new access hours programmed in the KeyBox in

the eDATA inventory option.

Using Call Before Showing (CBS)

EachKeyBox hasa Call Before Showing (CBS) code feature that allows the listing agent to control access to a listing. When the feature is activated in a KeyBox, the CBS code must be entered into an eKEY before the KeyBox can be accessed. Once the showing agent enters the CBS code into his or her eKEY, they can access the KeyBox just asthey would any other.

Activating the CBS code in a KeyBox

Toactivate the CBS code in a KeyBox, you must know the shackle code for the KeyBox.

1. Close your eKEY shell.

2. Press the

3. Highlight the

button.

Program Key/Keybox

option.

4. Press

Page 76 Using the eKEY Application

enter

5. Highlight the menu.

Change CBS Code

option from the Programming sub-

6. Press

enter

7. When prompted, enter your four-digit shackle code for the KeyBox. The

8. Press 1 to select the

Program CBS

Turn CBS ON

menu is displayed.

option.

9. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox. An

Operation Successful

messageappearsiftheCBScodehasbeensuccessfullyactivated.It confirms that the CBS code is turned on in the KeyBox.

Note:IfyoureceiveanerrormessageseeAppendixA: Error Codes for

help in determining how to correct the error.

Important! The CBS code option is activated immediately in the

KeyBox, h owever you must eSYNC before the change is recorded in KIMnet.

Deactivating the CBS code in a KeyBox

1. Close your eKEY shell.

2. Press the

3. Highlight the

4. Press

enter

button.

Program Key/Keybox

option.

Chapter 5 Page 77

5. Highlight the menu.

Change CBS Code

option from the Programming sub-

6. Press

enter

7. When prompted, enter your four-digit shackle code for the KeyBox. The

8. Press 2 to select the

Program CBS

Turn CBS OFF

menu is displayed.

option.

9. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the KeyBox. A Successful Operation message appears if the CBS code has been successfully deactivated. It confirms that the CBS codeis turned off in the KeyBox.

Note: If you receive an error message see Appendix A: Error Codes for

help in determining how to correct the error.

Important! The CBS code is turned off immediately in the KeyBox,

however you must eSYNC before the change is recorded in KIMnet.

Changing a CBS code in a KeyBox

1. Close your eKEY shell.

2. Press the

3. Highlight the

4. Press

enter

button.

Program Key/Keybox

option.

Page 78 Using the eKEY Application

5. Highlight the menu.

Change CBS Code

option from the Programming sub-

6. Press

enter

7. When prompted, enter your four-digit shackle code for the KeyBox. The

8. Press 3 to select the

Program CBS

Change CBS Code

menu is displayed.

option.

9. Enter the last four digits of the new CBS code.

Note: The KIMnet system creates a seven-digit CBS code for the

four-digit code you enter. Only you know the four-digit CBS code used by your KeyBoxes. When other showing agents want to access one of your listings that has the CBS code activated, gi ve them the seven-digit code provided by the system.

10. Re-enter the last four digits of the new CBS code.

11. Insert the back of your eKEY into the KeyBox so that it fits snugly inside the KeyBox receptacle. The gold contacts on the eKEY must match the contacts on the Ke yBox.A

Successful Operation

message appears if the CBS code has beensuccessfullychangedandthe new seven-digit CBS code is displayed.

Note: If yo u receive an error message, verify that you are entering

the co rrect shackle code and repeat the procedure.

Important! The CBS code is changed immediately in the KeyBox,

however you must eSYNC before the new CBS code is

Chapter 5 Page 79

recorded in KIMnet.

Obtaining a CBS code for another agent's KeyBox

When you showa property that has a KeyBox withCBS activated, you must call the listing agent to request the CBS code for the particular KeyBox. Once the CBS code is entered into your eKEY, youmay access the KeyBox as you would access a KeyBox that do es not have CBS activated. The CBS code is unique to each KeyBox. This code does not allow you access to any other KeyBox programmed for CBS.

Entering a CBS code into your eKEY

Once you have obtained a CBS code for a KeyBox, you must enter the code into your eKEY.

1. Close your eKEY shell.

2. Press the

3. Highlight the

4. Press

5. Enter the CBS code forthe KeyBox in the screen. Press

enter

button.

Manual Update or CBS

.The

Update Key

enter

screen appears.

option.

CODE

Note: Ifyou entered the CBScode correctly,the

message appears. If you receive an error message see Appendix A: Error Codes for help in determining how to correct the error.

field on the

Update Key

Operation Successful

Accessing a KeyBox Activated with CBS

Once your eKEY is activated with the CBS code for a particular KeyBox, release the key container as you wo uld for any other KeyBox. You can access this KeyBox until the listing agent changes the CBS code or until you enter a CBS code for a different KeyBox.

Additional CBS Information

As a listing agent you receive the CBS codes when you receive your KeyBoxes. You can also call KIMvoice or log onto the agent website to

Page 80 Using the eKEY Application

receive a list of the CBS codes for your KeyBoxes. Your eKEY stores only one CBS code at a time. Once you enter a

differentCBS code into your eKEY, the first code is no longer available in your eKEY.

Entering a CBS code in your eKEY does not affect how your eKEY works with other KeyBoxes.You can continueto access KeyBoxes not programmed for CBS.

Reading a KeyBox’s settings

The

Read KeyBox

settings on the KeyBox. The screendisplays the KeyBoxserial number, the shackle code, the CBS code, whether CBS is on or off in the KeyBox, w hether timed access is on or off in the KeyBox, and the KeyBox access starting and ending times.You mustknow the shackle code in order to read a KeyBox’s settings.

1. Close your eKEY shell.

option allows you to read a KeyBox and view the

2. Press the

3. Highlight the

enter

4. Press

5. Highlight the

6. Press

enter

button.

Program Key/Keybox

Read KeyBox Settings.

option.

7. Entertheshacklecodewhenprompted.TheKeyBoxSettings

Chapter 5 Page 81

screen displays the settings for the KeyBox.

Page 82 Using the eKEY Application

Performing a Manual Update

Your eKEY must be activated manually with a current update code if you forget to eSYNC overnight. Use one of the following methods to update your eKEY:

1. Log on to the agent website to obtain the update code. See Logging onto the Agent Website inChapter7forinstructionsonaccessing KIMweb to obtain the update code.

2. Call KIMvoice to obtain an update code. See Obtaining an Update Code from KIMvoice in Chapter 8 for instructions on accessing the update code through KIMvoice.

Entering the update code into your eKEY

Onceyouhaveobtainedthenewupdatecodeusingoneoftheabove options, you must enter the code into your eKEY.

1. Close your eKEY shell.

2. Press the

button.

3. Highlight the

4. Press

5. Enterthenumericupdatecode(thecodeyoureceivedthrough either KIMvoice or KIMnet). Press

Note: If you entered the update code correctly, the

Important! IfyouobtainanupdatecodefromeitherKIMvoiceor

enter

Successful

see Appendix A: Error Codes for help in determining how to correct the error.

Manual Update or CBS

.The

KIMweb, you must eSYNC before you can obtain an update code a second consecutive day from KIMvoice or KIMweb.

Update Key

message appears. If you receive an error message

screen appears.

option.

enter

Operation

Chapter 5 Page 83

Viewing Error Codes

The eKEYstores the five most recent errors that have occurred in your Key. View error codes using the Error Codes fun c tion.

1. Close your eKEY shell.

2. Press the

3. Highlight the screen appears.

4. Open your eKEY shell to view the entire screen.

5. Tape

Note: For more information on error codes See Appendix A: Error

Done

Codes.

button.

Error Codes

to return to the eKEY functions screen.

option. Press

enter

.The

Review Errors

Page 84 Using the eKEY Application

Chapter 6

Using the eDATA Application

eDATA is a software application that is available only on the SUPRA eKEY. The eDATA application enables the eKEY user to:

! Search and view current MLS listings ! View personal listings ! View Hotsheet information ! Create profiles and view matching listings ! Search and view the membership roster ! View and maintain KeyBox inventory ! View showing information ! View eFeedback information ! View messages from the Association/MLS, your Broker office,

and SUPRA.

Chapter 6 Page 85

Navigating the eDATA application

All eDATA functions are performed while the shell front is open.

1. Open the eKEY shell.

2. Turn on the SUPRA handheld computer.

3. Tapthe Applications icon until corner.

4. When displayed.

5. Tap the eDATA icon to start the application.

All

is showing in the upper right corner all of the icons are

All

is shown in the upper right

6. The main eDATA screen appears.

7. TherearesixoptionsonthemaineDATA screen: Listings, Roster, Inventory, Showings, Messages, and eFeedback. Tap any of these options to view related information.

Page 86 Using the eDATA Application

Using the Listings Database

The listings database containsthe listingsdetermined by the selection of areas, classes, statuses, and the price range you chose for your market area in KIMweb. Th e detailed information di splayed for each listing is cho sen by your Association/MLS. Due to storage capacity, the listing database is not an exact mirror of the MLS system but is intended to be a portable collection of listing records that fit your usage criteria.

Note: No data appears in the listings function on your eKEY until

your market area has been created in KIMweb and you have performed a manual eSYNC. See Defining your Market Area in Chapter7formoreinformation.

Viewing the listing menu

1. Open the eKEY shell.

2. Turn on the SUPRA handheld computer.

3. Tap the Applications icon .

4. Tap the eDATA icon to start the application.

5. Tap the

LISTINGS

button on the main eDATA screen.

Chapter 6 Page 87

There are six options on the listings screen: Custom Search, Profile Search, Address Search, MLS ID Search, Personal Listings, and Hotsheet Listings. Tap any of these options to view related information.

Performing a custom search

The custom search allows you to specify which listings in your database to view.

1. Tap the eDATA icon from the SUPRA handheld computer main menu to start the application.

2. Tap the

3. Tap the

LISTINGS

buttononthemaineDATA screen.

Custom Search

button on the

Listing Selection

screen.

4. Youcan create a custom search to display listingsby specific areas, price ranges, classes, statuses, minimum number of bedrooms, minimum number of bathrooms, and up to three of the additional searchable fields.

Page 88 Using the eDATA Application

5. If youleave a selection criteriablank, all records for the criteria are

selected. At least one search criteria on the Custom Search screen

must be specified.

6. To select specific areas in your customsearch tap the Area selection on thecustom search screen. All areas are included in your custom search if you do not choose specific areas.

7. All of the areas i n your Association/MLS are displayed in the left box. Tap the area you want to include in your search and tap the

Add

button. To remove an area you have selected, tap the area inthe box on the right and tap the area selection tap the

Clear

Remove

button.To start over with your

button at the bottom of the screen. To return to the Custom Search screen without selectingspecific areas for your search, tap the

Cancel

button. TapOKwhen you have

finished selecting areas.

8. To select a price range for your custom search, tap one of the selection boxes to the right of

Price

in the

Custom Search

screen. All prices are included in your search if you do not set a specific price range.

9. Tap the

Chapter 6 Page 89

Start Price

box and then tap thenumbers on the keyboard

shown to entera minimum listingprice. Tap the

End Price

box and tap thenumbers on the keyboard to entera maximumlisting price. If you make a mistake when enteringa price, tap the back arrow to backspace or the

Clr

button to clear the field. To return to the Custom Search screen without specifying a price range for your search, tap the

Cancel

button. TapOKwhen you have finished.

10. Tap the Class selection to select specific classes for your custom search. All classes are included in your custom search if youdo not choose specific classes.

11. Allof the classesselected by your Association/MLSfor displayon the eKEYare listed in the left box. To select a class, tap the class you

want to include in your search

and tap the

Add

button. To remove a

class you have selected, tap the classin the box on the rightand tap the

Remove

Clear

button. To start over with your class selection tap the

button at the bottom of the screen.

To return to the Custom

Search screenwithout selecting specificclassesfor your search,tap

Tap

the

Cancel

button.

when you have finished selecting classes.

12. To select specific statuses in your custom search tap the Status selection. All statuses are includedin your customsearch if you do not choose specific statuses.

Page 90 Using the eDATA Application

13. All of the statuses selected by your Association/MLS for display on the eKEY are listed in the left box. To select a status, tap the

Add

status you want to include in

your search and tap the

button.

To remove a status you have selected, tap the status in the box on the right and tap the selection tap the

Clear

Remove

button at the bottom of the screen.

button. To start over with your status

To return

to the Custom Search screen without selecting specific statuses for

Tap

your search, tap the

Cancel

button.

when you have finished

selecting statuses.

14. You can select the minimum number of bedrooms and bathrooms for your search. Click the down arrows in the

Bdrs

and

Bath

fields

to select options from the drop down menus.

15. Select the fields and the search criteria for up to three additional fields.

Additional searchable fields

Your Association/MLS defines the additional searchable fields in the

Custom Search

screen. Some examples of common searchable fields are

city and zip code.

16. To display the additional searchable fields for your Association, tap the down arrow to the left of one of the three optional fields at the bottom of the

Custom Search

screen.

Chapter 6 Page 91

Tap a down arrow next to one of the three fields at the bottom of the Custom Search screen to display the searchable optional fields chosen by your Association/MLS.

17. To select a field to include in your search, choose the field fromthe list of additional searchable fields.

Once you have chosen the field, the field name is displayed at the bottom of the

Custom Search

screen. There are three types of

searchable fields.

Yes/No search

In a Yes/No searchable field, a down arrow is displayed to the right of the field name. When you t ap on thedown arrow, three options are displayed: Blank, Y for yes, and N for no.

The Yes/No search allows you to include listings with a particular feature in your search or exclude listings with a particular feature from your search. For example, if the field you chose to sear chon was Pool, and you selected ‘Y’,then all listings with a pool are included in your search results.

Page 92 Using the eDATA Application

Text searc h

You can recognize a text searchable field when you select it by the blank line to the right of the field name.

The Text search allows you to enter text either using Graffiti or the onscreen keyboard to find all listings that match what you enter. Whether you enter part or all o f the text in the field depends on the criteria for the searchable field determined by your Association/MLS.

On some Text search fields there may be an option to choose whether you want t he text you enter to be an equal match, a minimum match, or a maximum match.

For example, if the field you chose to search on was Approximate Square Footage, you mi ght enter 1400 for y our text and then choose it to be a minimum value, then all listings with at least 1400 square feet are included in your search r esults.

Pick list

The Pick list type of search allows you to choose from a list of fields. In a Pick listsearchable field, a down arrowis displayed to the right of

Chapter 6 Page 93

the field name. When you tap on the down arrow, all of the available choices are displayed.Selectoneofthe choicesandalllistingswith the value you chose are included in your search results.

Viewing custom search results

1. Once you have entered all of the custom search selection criteria, tap the

button to display the search results.

2. Use the scroll bar on the right to scroll through the listings in the search results.

3. To change the sort criteria tap the down arrow in the bottom right corner of the screen. You may sort by area o r price.

Tap the down arrow to change the sorting of the search results.

4. Tap a listing to view details about that listing. The first screen of

Page 94 Using the eDATA Application

listing information is displayed.

5. Use the scroll bar o n the right to display additional fields chosen by your Association/MLS.

6. Tap the down arrowagain to view additional fields chosen by your Association/MLS.

Note: You may have a different number of pages of information for

each list ing based on the fields and the number of characters in each field displayed as chosen by your Association/MLS.

Chapter 6 Page 95

Supra eKey Handbook

Specifications and Main Features

Frequently Asked Questions

User Manual