Feel Perfect
Therapeutic Heat Pad
Instruction Booklet
EP5000
Please read these instructions carefully
and retain for future reference.
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2
Contents
Sunbeam’s Safety Precautions 2
Features of your Heat Pad 4
Using your Heat Pad 6
Care and cleaning 7
Important instructions – retain for
future use.
Sunbeam’s Safety Precautions
Sunbeam is very safety conscious when designing and
manufacturing consumer products, but it is essential
that the product user also exercise care when using
an electrical appliance. Listed below are precautions
which are essential for the safe use of an electrical
appliance:
• Read carefully and save all the instructions provided
with an appliance.
• Always turn the power off at the power outlet before
you insert or remove a plug. Remove by grasping the
plug - do not pull on the cord.
• Turn the power off and remove the plug when the
appliance is not in use and before cleaning.
• Do not use your appliance with an extension cord
unless this cord has been checked and tested by a
qualified technician or service person.
• Always use your appliance from a power outlet of the
voltage (A.C. only) marked on the appliance.
• Close supervision is necessary when your appliance
is being used by children or infirm persons.
• Young children should be supervised to ensure that
they do not play with the appliance.
• Never leave an appliance unattended while in use.
• Do not use an appliance for any purpose other than
its intended use.
• Do not place an appliance on or near a hot gas
flame, electric element or on a heated oven. Do not
place on top of any other appliance.
• Do not let the power cord of an appliance hang over
the edge of a table or bench top or touch any hot
surface.
• Do not operate any electrical appliance with a
damaged cord or after the appliance has been
damaged in any manner. If damage is suspected,
return the appliance to the nearest Sunbeam
Appointed Service Centre for examination, repair
or adjustment.
• For additional protection, Sunbeam recommend
the use of a residual current device (RCD) with
a tripping current not exceeding 30mA in the
electrical circuit supplying power to your appliances.
• Do not immerse the appliance in water or any other
liquid unless recommended.
• Appliances are not intended to be operated by
means of an external timer or separate remote
control system.
If you have any concerns regarding the performance and use of your appliance,
please visit www.sunbeam.com.au or contact the Sunbeam Consumer Service Line.
Ensure the above safety precautions are understood.
2
Safety Precautions for your
Heat Pad
• Do not switch the heat pad on if moist or wet.
• Do not use pins, needles, safety pins or other sharp
items on your heat pad.
• Examine periodically for signs of wear or damage
on the heat pad cords. If there are such signs, or
the heat pad has been misused, return it to an
authorised service agent for inspection.
• Only use your heat pad with the controls supplied or
marked equivalent.
• Not to be used by very young children (0-3 years),
infirm persons, or persons insensitive to heat.
• Children under the age of three are not to use this
appliance due their inability to react to overheating.
• The appliance is not to be used by young children
over the age of three unless the controls have been
pre-set by a parent or guardian, or unless the child
has been adequately instructed on how to operate
the controls safely.
• Ensure that the heat pad is switched off and
unplugged after use.
• Do not use on varicose veins.
• Do not use if you have skin disorders or open
wounds.
• Do not use on sensitive skin or areas insensitive to
heat.
• If you are pregnant or suffer from diabetes consult
your health care practitioner before using.
• Do not use if you have tuberculosis, tumours,
phlebitis, haemorrhages or thrombosis.
• Do not use if you have a pace maker fitted.
• Do not use outdoors.
• Do not use when intending to sleep.
• Keep out of the reach of children.
• This heat pad is not intended for use in hospitals.
• If appliance is used on an adjustable bed, check
that the heat pad and cord do not become trapped
or rucked, for example in hinges.
• When storing the appliance allow it to cool down
before folding.
• Do not crease the appliance by placing items on top
of it during storage.
• Should your appliance suffer a thermal or fuse link
rupture (normally identified when the heat pad stops
heating) please return it to the manufacturer or
agent for repair or replacement.
• This appliance must not be used by persons
insensitive to heat and other very vulnerable persons
who are unable to react to overheating.
• Do not use if folded or crumpled.
• Use only with the cover supplied.
• Do not use the heat pad to heat animals.
Important instructions – retain for
future use.
If you have any concerns regarding the performance and use of your appliance,
please visit www.sunbeam.com.au or contact the Sunbeam Consumer Service Line.
Ensure the above safety precautions are understood.
Care Label Symbols
Attention
Instruction Booklet - Please read the instructions thoroughly before use
3
Features of your Heat Pad EP5000
Controller
Temperature
Setting Button
Power Button
4
Controller
1. Low - Up to 30 degrees
2. Mild - 31 to 33 degrees
3. Medium - 34 to 36 degrees
4. High - 37 to 39 degrees
5. Rapid heat up only
Standby Indicator
Sleeve
Controller Connector
(on the underside of the pad, not shown)
5
Using your Heat Pad
Using your Heat Pad
• Remove all packaging
• Ensure the power button on the controller
is in the off position (not pressed in)
• Connect the controller to the heat pad
• Insert the plug into the power outlet and
switch on
• The heat pad will automatically default to
setting 5 for rapid heating, and begin to
heat up.
• Setting 5 is for heat up only. Do not use
this setting for continuous or overnight use.
• Place the heat pad behind your back or
neck whilst sitting or lying on a couch,
chair or bed. This versatile heat pad is
a cozy and comfortable addition to any
lounge or bedroom.
• You can use the sleeve to secure the heat
pad to a chair back or around your arm or
leg.
• To reduce the warmth, switch to a lower
heat setting. For any continuous or
overnight use, select from settings 1-4
only.
Note: If the blue standby indicator light
on the controller begins to flash, turn the
controller off and check that the controller
is properly connected to the heat pad. If the
blue standby indicator continues to flash
after turning the controller back on, contact
your local Sunbeam Service Agent.
Auto off function
• The heat pad features an auto shut off.
After 3 hours operation, the blue standby
indicator light will show to indicate the
heat pad has switched itself off.
6
Care and Cleaning
This Feel Perfect heat pad features
waterproof heating elements, making them
fully immersible and safe to wash by hand
or machine. Before cleaning your heat pad,
ensure that the controls are unplugged from the
heat pad.
Spot cleaning
Sponge the affected area using a neutral
wool detergent or mild soap flakes mixed with
lukewarm water. Sponge twice with clean
water to remove detergent. Remove excess
water by compressing the wet area between
two towels.
Hand washing
Wash the heat pad in lukewarm water with a
neutral wool detergent or mild soap flakes.
Soak for five minutes, then gently squeeze
the soapy water through the fabric. Rinse
thoroughly in clean, lukewarm water then
drain excess water from the heat pad.
Do not wring.
Machine washing
Take your heat pad to a commercial laundry
or wash in a domestic washing machine.
Wash on WOOL or DELICATES cycle with a
neutral wool detergent or mild soap flakes,
below 40°C. Do not use high speed or extra
spin cycles.
Line drying
Drape the heat pad across several lines of
your clothesline. Do not use pegs on the
wired areas. Do not dry with a hairdryer or
heater. Ensure that the heat pad and control
sockets are completely dry before using
again.
Machine drying
Tumble dry your heat pad on LOW setting
for 15 minutes MAXIMUM. Smooth the heat
pad by gently pulling any creases out of the
fabric. Line dry to ensure the heat pad and
control sockets are completely dry before use.
Do not dry with a hairdryer or heater.
Storing your heat pad
Roll or fold your heat pad loosely and store
in a blanket bag or the bag it was supplied
in. Avoid pressing sharp creases into the heat
pad. Do not place heavy items on top of your
heat pad when storing.
Checking your heat pad
Examine the heat pad frequently for signs of
wear or damage. If there are any such signs
or if the heat pad has been misused, return it
to your nearest Sunbeam Service Agent prior
to any further use.
7
Notes
2 Year Warranty
This Sunbeam product is covered by a 2 year replacement or repair
warranty, which is in addition to your rights under the Australian Consumer
Law (if your product was purchased in Australia) or New Zealand Consumer
Guarantees Act (if your product was purchased in New Zealand).
Should you experience any difficulties with your
product during the warranty period, please contact
our customer service line for advice on 1300 881 861
in Australia, or 0800 786 232 in New Zealand.
Alternatively, you can send a written claim to
Sunbeam to:
Australia
Units 5 & 6, 13 Lord Street
Botany NSW 2019 Australia
New Zealand
Level 6, Building 5, Central Park,
660-670 Great South Road,
Greenlane, Auckland
Upon receipt of your claim, Sunbeam will seek to
resolve your difficulties or, if the product is defective,
advise you on how to obtain a replacement or refund.
To assist us in managing warranty claims, we
recommend you register your product as soon as
practicable after purchase by creating a MySunbeam
account on our website and send a copy of your
original receipt to Sunbeam.
In order to make a claim under our warranty, you must
have the original proof of purchase documentation for
the product and present it when requested .
Should your product develop any defect within
2 years of purchase because of faulty materials or
workmanship, we will replace or repair it, at our
discretion, free of charge. A product presented for
repair may be replaced by a refurbished product
of the same type rather than being repaired.
Refurbished parts may be used to repair the product.
Our replacement or repair warranty only applies
where a defect arises as a result of faulty material or
workmanship during the warranty period. Your warranty
does not cover misuse or negligent handling (including
damage caused by failing to use the product in
accordance with this instruction booklet), accidental
damage, or normal wear and tear.
Your warranty does not:
• cover freight or any other costs incurred in making a
claim, consumable items, accessories that by their
nature and limited lifespan require periodic renewal
(such as filters and seals) or any consequential loss
or damage; or
• cover damage caused by:
- power surges, power dips, voltage supply problems,
or use of the product on incorrect voltage;
- servicing or modification of the product other than
by Sunbeam or an authorised Sunbeam service
centre;
- use of the product with other accessories,
attachments, product supplies, parts or devices
that do not conform to Sunbeam specifications; or
- exposure of the product to abnormally corrosive
conditions; or
• extend beyond 3 months if the product is used
in commercial, industrial, educational or rental
applications.
The benefits given to you by our warranty are in addition
to other rights and remedies under law in relation to the
product.
In Australia our goods come with guarantees that cannot
be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure
and for compensation for any other foreseeable loss or
damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Our goods also come with guarantees that cannot be
excluded under the New Zealand Consumer Guarantees
Act.
If your warranty claim is not accepted, we will inform
you and if requested to do so by you, repair the
product provided you pay the usual charges for such
repair. You will also be responsible for all freight and
other costs.
Should your product require repair or service after the
warranty period, contact your nearest Sunbeam service
centre. For a complete list of Sunbeam’s service
centres, visit our website or call our customer service
line for advice on 1300 881 861 in Australia,
or 0800 786 232 in New Zealand.
Need help with your appliance?
Contact our customer service team or visit
our website for information and tips on
getting the most from your appliance.
In Australia
Visit www.sunbeam.com.au
Or call 1300 881 861
In New Zealand
Visit www.sunbeam.co.nz
Or call 0800 786 232
is a registered trademark.
‘Feel Perfect’ is a registered trademarks of Sunbeam Corporation.
Made in China.
Due to minor changes in design or otherwise,
the product may differ from the one shown in this leaflet.
© Copyright. Sunbeam Corporation Limited 2013.
ABN 45 000 006 771
Units 5 & 6, 13 Lord Street
Botany NSW 2019 Australia
Level 6, Building 5, Central Park
660-670 Great South Road
Greenlane, Auckland
New Zealand
Sunbeam Corporation is a division of GUD Holdings Ltd.
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