Troubleshooting
SmartBand 2
SWR12
Contents
My SmartBand 2 doesn't seem to charge.................................... 3
I can’t set up my SmartBand 2 to work with my Android™
device............................................................................................ 3
My heart activity isn't logged....................................................... 4
I don't receive any location data.................................................. 6
The data from the SmartBand 2 looks incorrect.......................... 6
2
My SmartBand 2 doesn't seem to
charge
• Use the bundled Sony USB cable. If the SmartBand 2 still doesn’t charge, then try
to use a dierent USB cable to connect your SmartBand 2 with the charger, or
connect the USB cable to the USB port of a computer. Also, try connecting the
charger to a dierent power source. If you identify a problem with the charger or
cable, replace the part as needed.
I can’t set up my SmartBand 2 to
work with my Android™ device
• Make sure that your SmartBand 2 is charged and turned on.
• Make sure that the software version of your Android™ device is Android™ 4.4 or
later and that your Android™ device supports Bluetooth® version 3.0.
• Make sure that you have installed the latest version of the SmartBand 2 application
on the Android™ device, and then pair and connect your SmartBand 2 with your
Android™ device.
• Drag down the status bar at the top of the screen to open the Notification panel,
then check that
• Make sure that your SmartBand 2 is within a 10-metre range of your phone or
tablet.
• Make sure that the Bluetooth® function of your phone or tablet is turned on.
• Turn o and then turn on the Bluetooth® function in your phone or tablet and wait
for a minute.
• Set up your SmartBand 2 again to work with your Android™ device.
is visible. If is visible, you are already connected.
To set up your SmartBand 2 using NFC
1 Make sure that your SmartBand 2 is fully charged.
2 Android™ device: Make sure that the NFC function is turned on and that the
screen is active and unlocked.
3 Place the Android™ device over your SmartBand 2 so that the NFC detection
area of each device touches the other, then follow the instructions on the
Android™ device to install the SmartBand 2 application and the Lifelog
application.
Notification panel when a connection with the SmartBand 2 is active.
appears briefly in the status bar and permanently in the
When starting your SmartBand 2 for the
with a device before, your SmartBand 2 automatically enters pairing mode. If your
first time and the SmartBand 2 has not been paired
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SmartBand 2 is turned on and has been paired before, it tries to reconnect to the last paired
device instead. Your SmartBand 2 can only be paired to one device at a time.
You can set up your SmartBand 2 using NFC even when the SmartBand 2 is turned o. The
SmartBand 2 turns on when the NFC detection area touches it. If you have problems pairing
your SmartBand 2 with an Android™ device using NFC, try to connect manually using
Bluetooth®. You can drag down the status bar to open the Notification panel and get quick
access to the SmartBand 2 application and the Lifelog application.
To set up your SmartBand 2 using Bluetooth®
1 Make sure that your SmartBand 2 is fully charged.
2 Android™ device: Make sure that you have installed or updated the
SmartBand 2 application to the latest version.
3 Turn on your SmartBand 2.
4 Android™ device: Turn on the Bluetooth® function, then scan for Bluetooth®
devices and select SWR12 in the list of available devices.
5 Android™ device: Follow the instructions that appear on the screen.
appears briefly in the status bar and permanently in the Notification panel
when a connection with the SmartBand 2 is active.
You can drag down the status bar to open the Notification panel and get quick access to
the SmartBand 2 application and the Lifelog application.
• If there is still no connection, reset or unpair your SmartBand 2 and try to
reconnect.
To perform a factory reset
1 Turn o your SmartBand 2.
2 Press and hold down the power key for more than 10 seconds.
If you are pairing the SmartBand 2 with a new Android™ device, your SmartBand 2 may
attempt to reconnect with your previous Android™ device even after a factory reset. Unpair
your SmartBand 2 with the previous device first and then pair it with the new Android™
device.
To unpair your SmartBand 2
1 From the main application screen of your Android™ device, find and tap
SmartBand 2 >
2 Tap OK to confirm.
You can also unpair your SmartBand 2 from the Bluetooth® settings of the Android™
device.
> Forget SmartBand.
My heart activity isn't logged
• Make sure you are wearing the SmartBand 2 correctly and comfortably on your
wrist.
Wearing your SmartBand 2
You should wear the SmartBand 2 on your dominant hand and position the device
on your wrist two fingers above the wrist bone. Wear your SmartBand 2 on your
wrist snugly but comfortably, neither too tight nor too loose. In order for the
SmartBand 2 to monitor your pulse, it should stay in place on your wrist. While
you're exercising, tighten the wristband a bit. When you're done, loosen the
wristband.
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• Make sure your SmartBand 2 is dry and the sensor is clean.
Cleaning your SmartBand 2
Rinse the SmartBand 2 regularly with fresh water under a faucet and dry
completely, particularly after performing rigorous activity, heavy sweating or
exposing the device outdoors.
• When your SmartBand 2 is in STAMINA mode, it disables automatic measurement
of pulse and stress. Make sure that the STAMINA mode in your SmartBand 2
application is turned o. You can also manually start a measurement.
To turn on/o STAMINA mode
1 From the main application screen of your Android™ device, find and tap
SmartBand 2 >
2 Tap STAMINA mode, then drag the slider to the On/O position.
To measure your pulse and stress manually from your SmartBand 2
1 To start measuring your pulse and stress level, double-press the power key.
The notification lights start to flash orange alternately and then together
when the reading is complete. The results are then displayed on the
SmartBand 2 and Lifelog application on your Android™ device.
2 To end the measurement, double-press the power key again.
> Settings.
If the SmartBand 2 cannot detect your pulse, it vibrates three times and the
lights start to flash alternately in orange. If the heart rate sensor fails to get a reading, adjust
the SmartBand 2's position on your wrist or clean the sensor.
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notification
To measure your pulse and stress manually from your Android™ device
1 From the main application screen of your Android™ device, find and tap
SmartBand 2. The SmartBand 2 immediately attempts to get a reading from
the heart rate sensor and displays the results on the SmartBand 2 or Lifelog
application.
2 To end the measurement, quit the SmartBand 2 application.
I don't receive any location data
• Make sure that your Android™ device has an active Internet connection.
• Make sure that you have enabled location services, GPS satellites and Google's
location service on your Android™ device.
The data from the SmartBand 2 looks
incorrect
• Make sure that you wear SmartBand 2 on your dominant wrist when collecting
data, and make sure that you sleep at least one night wearing your SmartBand 2
before attempting to get a measurement.
• Make sure you have an active Internet connection to ensure successful
synchronisation of data between your SmartBand 2 and the Lifelog application on
your Android™ device.
• Manually refresh the data from the Lifelog application to sync the latest data.
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