Sony HES-V1000 Users guide
3-272-917-01
®
Home Entertainment Server
LIMITED WARRANTY (U.S. Only)
Sony Electronics Inc. (“Sony”) warrants this product against defects in material or workmanship for the time
periods and as set forth below. Pursuant to this Limited W arranty, Sony will, at its option, (i) repair the product
using new or refurbished parts or (ii) replace the product with a new or refurbished product. For purposes of this
Limited Warranty, “refurbished” means a product or part that has been returned to its original specifications. In
the event of a defect, these are your exclusive remedies.
Labor: For a period of three (3) years from the original date of pur chase of the product (“Labor Warranty”), Sony
will, at its option, repair or replace with new or refurbished product, product determined to be defective.
Parts: For a period of three (3) years from the original date of purchase of the product (“Parts W arranty”), Sony
will supply new or refurbished replacement parts in exchange for parts determined to be defective.
Hard Disk Drive: The Parts Warranty and the Labor W arranty shall be valid for a period of one (1) year from the
original date of purchase for the hard disk drive component.
Commercial Use: The Parts W arranty and Labor Warranty shall be valid for a period of ninety (90) days from the
original date of purchase if the product is used for commercial purposes.
This Limited Warranty covers only the hardware components packaged with the Product. It does not cover
technical assistance for hardware or software usage and it does not cover any software products whether or not
contained in the Product; any such software is provided “AS IS” unless expressly provided for in any enclosed
software Limited Warranty. Please refer to the End User License Agr eements included with the Product for your
rights and obligations with respect to the software.
Instructions: In-home diagnostic warranty service is provide during the one (1) year period from the original
date of purchase (ninety (90) days for commercial use) through an authorized Sony facility. Otherwise, to obtain
warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging
affording an equal degree of protection to the Sony authorized service facility specified. Return freight costs will
also be your responsibility. It is your responsibility to backup any data, software or other materials you
may have stored or preserved on your unit. It is likely that such data, software, or other materials will be
lost or reformatted during service and Sony will not be responsible for any such damage or loss. A dated
purchase receipt is required. For specific instructions on how to obtain warranty service for your product,
Visit Sony’s Web Site:
www.sony.com/service
Or call the Sony Customer Information Service Center:
For an accessory or part not available from your authorized dealer, call:
Repair / Replacement Warranty: This Limited W arranty shall apply to any repair , replacement part or replacement product for the remainder of the original Limited Warranty period or for ninety (90) days, whichever is
longer. Any parts or product replaced under this Limited W arranty will become the property of Sony.
This Limited Warranty only covers product issues caused by defects in material or workmanship during ordinary
consumer use; it does not cover product issues caused by any other reason, including but not limited to product
issues due to acts of God, misuse, limitations of technology, or modification of or to any part of the Sony product.
This Limited Warranty does not cover Sony products sold AS IS or WITH ALL F AUL TS or consumables (such as
disposable batteries or fuses). This Limited Warranty is invalid if the factory-applied serial number has been
altered or removed from the product. This Limited Warranty is valid only in the United States.
LIMITATION ON DAMAGES: SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.
DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY OF MERCHANT ABILITY OR FITNESS FOR A P AR TICULAR PURPOSE ON THIS PRODUCT
IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations
on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This Limited
Warranty gives you specific legal rights and you may have other rights which vary from state to state.
1-800-222-SONY (7669)
1-800-488-SONY (7669)
Printed in Japan
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