Sonova USA LDZ Users Guide

Phonak Audéo™ M

User Guide

Phonak Audéo M-312/312T/13T

This user guide is valid for:

Wireless hearing aids

Phonak Audéo M90-312
Phonak Audéo M90-312T
Phonak Audéo M90-13T
Phonak Audéo M70-312
Phonak Audéo M70-312T
Phonak Audéo M70-13T
Phonak Audéo M50-312
Phonak Audéo M50-312T
Phonak Audéo M50-13T
Phonak Audéo M30-312
Phonak Audéo M30-312T
Phonak Audéo M30-13T

CE mark applied

2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018

Your hearing aid details

If no box is checked and you do not know the model

of your hearing aid, please ask your hearing care
professional.

Your hearing aids operate between 2.4 GHz–

2.48 GHz frequency range. When ying please check
if ight operator requires devices to be switched into
ight mode, see chapter 12.

Hearing aid models

c Audéo M-312 (M90/M70/M50/M30)
c Audéo M-312T (M90/M70/M50/M30)
c Audéo M-13T (M90/M70/M50/M30)

Earpieces

c Dome
c SlimTip
c cShell

Your hearing care professional:

Battery size

312
312
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Your hearing aids have been developed by Phonak – the
world leader in hearing solutions based in Zurich,
Switzerland.

These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.

Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.

Phonak – life is on
www.phonak.com

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Contents

Your hearing aid

1. Quick guide

2. Parts of the hearing aid
Using the hearing aid

3. Left & right hearing aid markings

4. On/O

5. Batteries

6. Putting on the hearing aid

7. Removing the hearing aid

8. Multi-function button

9. Connectivity overview

10. Initial pairing

11. Phone calls

12. Flight mode
Further Information

13. Care and maintenance

14. Exchanging the earwax protection

15. Service and warranty

16. Compliance information

17. Information and description of symbols

18. Troubleshooting

19. Important safety information

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1. Quick guide

Left & right hearing aid markings

Blue marking for left
hearing aid.
Red marking for right
hearing aid.

Changing batteries

1

Remove the
sticker from the new
battery and wait two
minutes.

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2 3

Open the
battery door.

Place battery in
the battery door with
the “+” symbol facing
upwards.

On/O

Multi-function button

The button has several functions.
It functions as a volume control and/or
a program change depending on the
hearing aid programming. This is
indicated in your individual instructions.
If paired with a Bluetooth® enabled
phone, a short press will accept and a
long press will reject an incoming call.

Flight mode

To enter ight mode press the lower part
of the button for 7 seconds while closing
the battery door. To exit ight mode,
simply open and close the battery door
again.

OOn

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2. Parts of the hearing aid

The following pictures show the models described in this
user guide. You can identify your personal model by:

• checking “Your hearing aid details” on page 3.

• comparing your hearing aid with the following models.

Possible earpieces

SlimTipDome

Audéo M-312/312T/13T

Tube

Anchor (optional)

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cShell

Multi-function button

Battery door

Speaker
(without earpiece attached)

3. Left & right hearing aid markings

There is a red or blue marking on the back of the hearing
aid and on the speaker. This will tell you if it is a left or a
right hearing aid.

Blue marking for left hearing aid.
Red marking for right hearing aid.

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4. On/O

The battery door is also the on/o switch.

1

Closed battery door =
hearing aid is on

2

Open battery door =
hearing aid is o

When you switch on the hearing aid you might hear

a start-up melody.

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5. Batteries

1 2

Remove the
sticker from the
new battery and
wait two minutes.

If it is dicult to close the battery door:

Check that the battery is inserted correctly and the
“+” symbol is facing upwards. If the battery is not
inserted correctly, the hearing aid will not work and
the battery door could be damaged.

Open the
battery door.

3

Place battery in
the battery door
with the “+”
symbol facing
upwards.

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Low power: You will hear two beeps when the battery

is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.

Replacement battery

This hearing aid requires zinc-air batteries. Identify the
correct battery size (312 or 13) by:

• checking “Your hearing aid details” on page 3.

• checking the marking on the inner side of the battery
door.

• checking the following table.

Model

Phonak Audéo
M-312, M-312T
M-13T

Zinc-air
battery
size

312
13

Color
marking on
package

brown
orange

IEC
code

PR41
PR48

ANSI
code

7002ZD
7000ZD

Please ensure you use the correct type of battery in

your hearing aids (zinc-air). Please also read chapter

19.2 for further information on product safety.

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6. Putting on the hearing aid

1

Place the hearing aid behind
your ear.

2

Insert the earpiece into your
ear canal.

3

If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.

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7. Removing the hearing aid

1

Pull on the bend of the tube
and remove the hearing aid
from behind the ear.

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8. Multi-function button

The multi-function button has several functions.

It functions as a volume
control and/or a program
change depending on the
hearing aid programming.
This is indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for a printout.

If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 11.

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9. Connectivity overview

The illustration below shows the connectivity options
available for your hearing aid.

Cell phone

TV Connector connected to TV*

Roger**

* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aids as well.

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10. Initial pairing

10.1 Initial pairing to Bluetooth® enabled device

It is only necessary to perform the pairing

procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aids will connect
automatically to the device. This can take up to
2 minutes.

1

On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.

2

Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.

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3

Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.

For more information about pairing instructions for

Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
www.phonak.com/audeomarvel

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