Phonak Audéo™ M
User Guide
Phonak Audéo M-R/RT
This user guide is valid for:
Wireless hearing aids
Phonak Audéo M90-R
Phonak Audéo M90-RT
Phonak Audéo M70-R
Phonak Audéo M70-RT
Phonak Audéo M50-R
Phonak Audéo M50-RT
Phonak Audéo M30-R
Phonak Audéo M30-RT
Non wireless charging accessories
Phonak Charger Case Combi
Phonak Power Pack
Phonak Mini Charger Case
2
2018
2018
2018
2018
2018
2018
2018
2018
2018
2016
2018
Your hearing aid & charger details
If no box is checked and you do not know the
model of your hearing aid or charging accessories,
please ask your hearing care professional.
The hearing aids described in this user guide
contain a built-in and non-removable rechargeable
lithium-ion battery.
Please also read safety information regarding
handling rechargeable hearing aids (chapter 21).
Please ensure to charge and use the hearing aid
within operating temperature range: +5° to +40°
Celsius (41° to 104° Fahrenheit)
Hearing aid models Earpieces
c Audéo M-R (M90/M70/M50/M30) c Dome
c Audéo M-RT (M90/M70/M50/M30) c SlimTip
c cShell
Charging accessories
c Charger Case Combi incl. power supply
c Power Pack
c Mini Charger Case incl. power supply
3
4
Your hearing aids and chargers have been developed by
Phonak – the world leader in hearing solutions based in
Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.
Phonak - life is on
www.phonak.com
5
Contents
Your hearing aid and charger
1. Quick guide
2. Parts of the hearing aid & charger
Using the charger
3. Preparing the charger
4. Charging the hearing aids
Using the hearing aid
5. Left & right hearing aid markings
6. Putting on the hearing aid
7. Removing the hearing aid
8. Multi-function button
9. On/O
10. Connectivity overview
1 1. Initial pairing
12. Phone calls
13. Flight mode
8
10
14
15
23
24
25
26
27
28
29
32
36
6
Further information
14. Operating conditions
15. Care and maintenance
16. Exchanging the earwax protection
17. Service and warranty
18. Compliance information
19. Information and description of symbols
20. Troubleshooting
21. Important safety information
38
39
42
48
50
58
62
66
7
1. Quick guide
Charging your hearing aids
Before using your hearing aid for the rst time, it
is recommended to charge it for 3 hours.
After placing your hearing aid
in the charger, the indicator
light will show the charging
state of the battery until the
hearing aid is fully charged.
When fully charged the
indicator light will be
constantly on, i.e. solid
green light.
Left & right hearing aid markings
Blue marking for
left hearing aid.
Red marking for
right hearing aid.
8
Multi-function button with indicator light
The button has several functions. It
functions as an on/o switch, a
volume control and/or a program
change depending on the hearing aid
programming. This is indicated in
your individual instructions. If paired
with a Bluetooth® enabled phone, a
short press will accept and a long
press will reject an incoming call.
On/O
Firmly press the lower part of the
button for 3 seconds until the
indicator light blinks.
On: indicator light is solid green
O: indicator light is solid red
Enter ight mode
Press the lower part of the button for
7 seconds until the solid orange light
appears. Then release the button.
9
2. Parts of the hearing aid & charger
The following pictures show the hearing aid model and
charger accessories described in this user guide. You can
identify your personal models by:
• checking “Your hearing aid & charger details” on
page 3.
• comparing your hearing aid and charger with the
following models.
Possible earpieces
cShell SlimTip Dome
Audéo M-R/RT
Multi-function button with built-in indicator light
Tube
Anchor (optional)
10
Charging contacts
Speaker
(without earpiece attached)
Charger Case Combi
Cleaning tool
Space for drying capsule
(cover closed)
Hearing aid charging inserts with left/right indicators
Space for drying
capsule (cover open)
Space for earpieces
Drying capsule
(optional)
11
Charger Case Combi with optional Power Pack
Charger Case Combi
Indicator light for power
micro-USB connection
to external power supply
Power Pack
micro-USB connection to external power supply
Battery check button
Indicator light for battery status
and external power
Power Pack lock and release
12
Mini Charger Case
Hearing aid charging inserts
with left/right indicators
USB-C connection
to external power supply
Indicator light for power
13
3. Preparing the charger
Connecting the power supply
c
d
a
a) Plug the larger end of the charging cable into the power
supply.
b) Plug the smaller end into the USB port on the charger.
c) Plug the power supply into a power outlet.
d) The indicator light is green when the charger
is connected to the power supply.
b
d
b
14
4. Charging the hearing aids
Low power: You will hear two beeps when the
battery is low. You will have approximately
60 minutes before you have to charge the hearing
aids (this can vary, depending on the hearing aid
settings).
The hearing aid contains a built-in and non-
removable rechargeable lithium-ion battery.
Before using your hearing aid for the rst time, it
is recommended to charge it for 3 hours.
The hearing aid must be dry before charging,
see chapter 15.
Please ensure to charge and use the hearing aid
within operating temperature range: +5° to +40°
Celsius (41° to 104° Fahrenheit).
15
4.1 Using the Charger Case Combi or Mini Charger
Case
Please refer to chapter 3 for how to set up the charger.
1
Insert the hearing aid into the charging inserts.
Make sure the left and right hearing aid markings match
the left (blue), right (red) indicators next to the charging
inserts. The hearing aids will automatically be muted
when inserted into the charger.
16
17
2
The indicator light will show the charging state of the
battery until the hearing aid is fully charged. When fully
charged the indicator light will remain on, i.e. solid
green light.
The charging process will automatically stop when the
batteries are fully charged, so the hearing aids can be
safely left in the charger. It can take up to 3 hours to
charge the hearing aids. The charger covers can be closed
while charging.
Charging times
Indicator light Charging state Charging times
0 – 10%
11 – 80%
81 – 99%
100% 3 h
18
30 min (30%)
60 min (50%)
90 min (80%)
19
3
Remove the hearing aids from the charging inserts by
1. pulling the hearing aids gently toward yourself and
2. lifting them out of the charger.
The hearing aid switches on automatically when removed
from the charger. The indicator light starts blinking.
The solid green light indicates the hearing aid is ready.
2
1
1
Do not hold the tubes to remove the hearing aids
from the charger as this can damage the tubes.
20
2
4.2 Using the optional Power Pack
Note: The Power Pack is only compatible with the Charger Case Combi.
1
Attach the Power Pack to the
bottom of the Charger Case
Combi and lock it.
2
Plug in the micro-USB and connect to an external power
supply. The Power Pack and hearing aids will be charged at
the same time. While connected to an external power
supply, the Power Pack indicator light will show the
current battery charge status of the Power Pack.
Before using Power Pack for the rst time, it is
recommended to charge it for 3 hours.
The Power Pack contains a built-in and non-
removable rechargeable lithium-ion battery.
21
micro-USB connection to external power source
Indicator light battery
status:
• 0%-29%
•• 30%-59%
••• 60%-100%
Battery check push button
Power Pack lock and release
3
To check the remaining battery capacity of the Power
Pack, press the battery check push button. The indicator
lights will show the status.
Switch o your hearing aids when storing them in
the charger to prevent unwanted discharge of the
Power Pack.
Please ensure to charge the Power Pack within
operating temperature range: +5° to +40° Celsius
(41° to 104° Fahrenheit)
22
5. Left & right hearing aid markings
There is a red or blue marking on the back of the hearing
aid and on the speaker. This will tell you if it is a left or a
right hearing aid.
Blue marking
for left hearing aid.
Red marking
for right hearing aid.
23
6. Putting on the hearing aid
1
Place the hearing aid behind
your ear.
2
Insert the earpiece into your
ear canal.
3
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.
24
7. Removing the hearing aid
1
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
25
8. Multi-function button
The multi-function button has several functions.
It functions as an on/o
switch, a volume control
and/or a program change
depending on the hearing
aid programming. This is
indicated in your individual
“Hearing aid instructions”.
Please ask your hearing care
professional for a printout.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or the lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 12.
26
9. On/O
Switch on hearing aid
The hearing aid is congured
to switch on automatically
when removed from the
charger. If this function is not
congured, rmly press and
hold the lower part of the
button for 3 seconds until the
indicator light blinks. Wait
until the solid green light
indicates the hearing aid is
ready.
Switch o hearing aid
Press and hold the lower part of button for 3 seconds
until the solid red light indicates the hearing is o.
When you switch on the hearing aid you might hear
a start-up melody.
27
10. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
Cell phone
TV Connector connected to TV*
Roger**
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aids as well.
28
11. Initial pairing
11.1 Initial pairing to a Bluetooth® enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aids will connect
automatically to the device. This can take up to
2 minutes.
1
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
2
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.
29
3
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.
For more information about pairing instructions for
Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
www.phonak.com/audeomarvel
30
11.2 Connecting to the device
After your hearing aids have been paired to your device,
they will automatically connect again when switched on.
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aids can be paired to one device at a
time.
31
12. Phone calls
Your hearing aids connect directly with Bluetooth®
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids. Your hearing aids pick up your voice through
its own microphones.
Your voice
Caller’s voice
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
32
12.1 Making a call
Enter the phone number and press the dial button.
You will hear the dialing tone through your hearing aids.
Your hearing aids pick up your voice through its own
microphones.
12.2 Accepting a call
When receiving a call, a calling notication will be heard
in the hearing aids.
The call can be accepted by a short press on the upper or
lower part of the multi-function button on the hearing
aid (less than 2 seconds) or directly on your phone.
short press
< 2 sec
33
12.3 Ending a call
A call can be ended by a long press on the upper or lower
part of the multi-function button on the hearing aid
(more than 2 seconds) or directly on your phone.
long press
> 2 sec
34
12.4 Rejecting a call
An incoming call can be rejected by a long press on the
upper or lower part of the multi-function button on the
hearing aid (more than 2 seconds) or directly on your
phone.
long press
> 2 sec
35
13. Flight mode
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.
13.1 Enter ight mode
To disable the wireless function and enter ight mode in
each hearing aid:
1. Press and hold the lower
2.
3.
part of the button. The green
indicator light blinks when
the hearing aid starts up.
Keep pressing the button.
Release the button when the
solid orange light indicates
the hearing aid is in ight
mode.
In ight mode, your hearing aid cannot connect directly to
your phone.
36
13.2 Exit ight mode
To enable the wireless function
and exit ight mode in each
hearing aid:
Switch the hearing aid o and
then on again - refer to chapter 9.
37
14. Operating conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in these user guides.
Please ensure to charge the hearing aid and Power Pack
within operating temperature range: +5° to +40° Celsius
(41° to 104° Fahrenheit ) and atmospheric pressure range:
800 hPA to 1500 hPA.
Audéo M-R/RT are classied IP68 (depth of 1 meter for
60 minutes) and designed to be used in all daily life
situations. Therefore you do not have to worry about
getting the hearing aids exposed to a rain shower or
sweat. However, Audéo M-R/RT is not intended to be used
in water activities that includes chlorinated water, soap,
salt water or other liquids with a chemical content.
Humidity during operation for the Charger Case Combi,
Mini Charger Case and Power Pack: 0% to 85% (non
condensing).
38
15. Care and maintenance
Diligent and routine care of your hearing aid and chargers
contribute to outstanding performance and a long service
life. To ensure a long service life, Phonak provides a
minimum of a ve year service period after phase out of
the respective hearing aid.
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 21.2.
39
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Always make sure that the hearing aids and
charger are dry and clean before charging.
40
Daily
Hearing aid: Inspect the earpiece for earwax and
moisture deposits. Clean the surfaces with a lint-free
cloth or use the small brush provided in the Charger Case
Combi. Never use cleaning agents such as household
detergents, soap, etc. for cleaning your hearing aid. It is
not recommended to rinse with water. If you need to
clean your hearing aid intensively, ask your hearing care
professional for advice and information on lters or
drying capsules.
Chargers: Make sure that charger inserts are clean.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your charger.
Weekly
Hearing aid: Clean the earpiece with a soft, damp cloth
or with a special cleaning cloth for hearing aids. For more
in-depth maintenance instructions or for more than basic
cleaning, please see your hearing care professional. Clean
the charging contacts on the hearing aid with a soft,
damp cloth.
Chargers: Remove dust or dirt from the charger inserts.
41
16. Exchanging the earwax protection
Your hearing aid is equipped with an earwax protection to
protect the speaker from earwax damage.
Please check the earwax protector regularly and exchange
it if it looks dirty or if the hearing aid volume or sound
quality is reduced. The earwax protection should be
replaced every four to eight weeks.
16.1 Removing the earpiece from the speaker
1
Remove the earpiece from the
speaker by holding the speaker
in one hand and the earpiece in
the other.
42
2
Gently pull o the earpiece
to remove.
3
Clean the speaker with a
lint-free cloth.
43
16.2 Exchanging the earwax protection with
CeruShield™ Disk
1
Gently rotate the CeruShield
Disk in the direction indicated by
the arrows until a free opening
appears under the bin icon.
2
To remove a used earwax
protector carefully insert the
speaker into the free opening
(under bin icon) until it clicks.
After the click you will see the
removed earwax protector in the
opening below the bin icon.
44
3
To insert a new earwax protector
carefully insert the speaker into
the opening where the new
earwax protector is visible
(opposite the bin icon) until it
clicks. After the click you will see
the opening below is empty and
the new earwax protector sits in
the speaker.
45
16.3 Attaching the earpiece to the speaker
1
Hold the speaker in one hand
and the earpiece in the other.
2
Slide the earpiece over the
speaker sound outlet.
3
The speaker and the earpiece
should t perfectly together.
46
47
17. Service and warranty
Local warranty
Please ask the hearing care professional where you
purchased your hearing aids and chargers about the
terms of the local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid from the date of purchase. This
limited warranty covers manufacturing and material
defects in the hearing aid and chargers respectively,
but not accessories such as tubes, earpieces, external
receivers. The warranty only comes into force if a
proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
48
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial numbers
Hearing aid left side:
Hearing aid right side:
Charger Case Combi:
Power Pack:
Mini Charger Case:
Date of purchase:
Authorized hearing care
professional (stamp/signature):
49
18. Compliance information
Europe:
Declaration of Conformity for the hearing aid
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU.
The full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com (Phonak worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal
sale in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
50
The wireless models listed on page 2 are certied under:
Phonak Audéo M-R & M-RT (M90/M70/M50/M30)
USA FCC ID: KWC-LDR
Canada IC: 2262A-LDR
51
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
52
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
53
Notice 4:
Japanese Radio Law and Japanese
Telecommunications Business Law Compliance
This device is granted pursuant to the Japanese Radio Law
(電波法) and the Japanese Telecommunications Business
Law (電気通信事業法). This device should not be modied (otherwise the granted designation number will become invalid).“
202-SMG063
R
T
D 18-0016 202
54
Radio information of your wireless hearing aid
Antenna type
Operation frequency
Modulation
Radiated power
Resonant loop antenna
2.4 GHz – 2.48 GHz
GFSK, Pi/4 DPSK, GMSK
< 2.5mW
Bluetooth®
Range
Bluetooth
Proles supported
~1m
4.2 Dual-Mode
HFP (Hands-free prole), A2DP
55
Compliance with emission and immunity standards
Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017
56
Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011
57
19. Information and description
of symbols
With the CE symbol, Sonova AG conrms that
this product – including accessories – meets the
requirements of the Medical Devices Directive
93/42/EEC as well as the Radio Equipment
Directive 2014/53/EU. The numbers after the
CE symbol correspond to the code of certied
institutions that were consulted under the
above-mentioned directives.
This symbol indicates that the products
described in these user instructions adhere to
the requirements for an applied part of Type B
of EN 60601-1. The surface of the hearing aid is
specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
58
This symbol indicates that it is important for
the user to read and take into account the
relevant information in these user guides.
This symbol indicates that it is important for
the user to pay attention to the relevant
warning notices in these user guides.
Important information for handling and
product safety.
This symbol confers that the electromagnetic
interference from the device is under limits
approved by the US Federal Communications
Commission.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG,
Inc. and any use of such marks by
Sonova AG is under license. Other trademarks
and trade names are those of their respective
owners.
59
Japanese mark for certified radio
equipment.
Indicates the manufacturer’s serial number so
that a specic medical device can be
identied.
Indicates the manufacturer’s catalogue
number so that the medical device can be
identied.
This symbol indicates that it is important for
the user to read and take into account the
relevant information in this user guide.
Temperature during transportation
and storage: –20° to +60° Celsius
(–4° to +140° Fahrenheit).
60
Humidity during storage: 0% to 70%, if not in
use. See instruction in chapter 21.2 regarding
drying the hearing aid after use.
Atmospheric pressure during transportation
and storage: 200 hPA to 1500 hPa
During transportation keep dry.
The symbol with the crossed-out garbage bin
is to make you aware that this hearing aid as
well as chargers and Power Pack may not be
thrown away as normal household waste.
Please dispose of old or unused hearing aids
and charger, at waste disposal sites intended
for electronic waste, or give your hearing aid
and charger to your hearing care professional
for disposal. Proper disposal protects the
environment and health.
61
20. Troubleshooting
20.1 Troubleshooting hearing aid
Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid will not start up
Indicator light on hearing aid
blinks fast while charging
Causes
Blocked speaker/earpiece
Hearing aid switched o
Battery fully discharged
Hearing aid not inserted correctly
into ear
Cerumen in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Hearing has changed
Indication for low battery
Battery fully discharged
Faulty battery
Please check www.phonak.com/audeomarvel for further
information.
62
What to do
Clean speaker opening/earpiece
Press lower part of multi-function button for 3 seconds (chapter 9)
Charge hearing aid (chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume if volume control available (chapter 8)
Charge hearing aid (chapter 4)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 8)
Contact you hearing care professional
Charge hearing aid (chapter 4)
Charge hearing aid (chapter 4)
Contact your hearing care professional if battery life is not as expected
63
Problem
Indicator light on the hearing aid
is o when placed in charging
inserts
Battery does not last the whole
day
Causes
Hearing aid not inserted correctly
into charger
Charger not connected to power
source
Hearing aid not fully charged
Battery may need to be replaced
20.2 Troubleshooting charger
Problem
Indicator light on hearing aid is
solid red
Charging does not start (no power
pack used)
Charging does not start when
using Power Pack
Causes
Hearing aid out of its operating
temperature range
Charger Case Combi or
Mini Charger Case not connected
to power supply
Hearing aid not inserted correctly
into charger
Power Pack discharged
If the problem persists, contact you hearing care professional for
assistance.
64
What to do
Insert hearing aid correctly into charger (chapter 4)
Connect charger to external power supply
Charge hearing aid (chapter 4)
Contact your hearing care professional; a battery replacement may be
required
What to do
Warm hearing aid up. Operating temperature range is +5° to
+40° Celsius (41° to 104° Fahrenheit)
Connect charger to power supply or Power Pack (chapter 4.2)
Insert hearing aid correctly into charger (chapter 4.1)
Charge Power Pack (chapter 4.2)
65
21. Important safety information
Please read the information on the following pages before
using your hearing aid and charging accessories.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does not
permit a user to attain full benet from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
The hearing aid is suitable for the home healthcare
environment and due to their portability it may happen that
it is used in professional healthcare facility environment like
physician oces, dental oces etc.
66
21.1 Hazard warnings
The rechargeable hearing
aids and the Phonak Power
Pack contain lithium-ion
batteries that can be taken
onto airplanes as carry-on
luggage. The Power Pack
cannot be placed in the
checked-in baggage and
can only be placed in the
carry-on luggage.
Your hearing aids operate
between 2.4 GHz -2.48 GHz
frequency range. When
ying please check if
ight operator requires
devices to be switched
into ight mode, see
chapter 13.
The intended use of
hearing aids is to amplify
and transmit sound to the
ears and hereby
compensate for impaired
hearing. The hearing aids
(specially programmed for
each hearing loss) must
only be used by the
intended person. They
should not be used by any
other person as they could
damage hearing.
Changes or modications
to the hearing aid that
were not explicitly
approved by Sonova AG
are not permitted. Such
changes may damage your
ear or the hearing aid.
67
Do not use the hearing
aids and charging
accessories in explosive
areas (mines or industrial
areas with danger of
explosions, oxygen rich
environments or areas
where ammable
anesthetics are handled) or
where electronic
equipment is prohibited.
If you feel pain in or
behind your ear, if it is
inamed or if skin
irritation and accelerated
accumulations of earwax
occur, please check with
your hearing care
professional or physician.
In very rare cases, the
dome can remain in your
68
ear canal when removing
the hearing tube from the
ear. In the unlikely case
that the dome does get
stuck in your ear canal, it is
strongly recommended to
see a physician for safe
removal. To prevent
pushing the dome towards
the eardrum, never try to
re-insert the speaker into
the ear canal.
Hearing programs in the
directional microphone
mode reduce background
noises. Please be aware
that warning signals or
noises coming from
behind, e. g. cars, are
partially or entirely
suppressed.
This hearing aid is not for
children below 36 months.
The usage of this device by
children and individuals
with cognitive impairment
should be supervised at all
times to ensure their
safety. The hearing aid is a
small device and contains
small parts. Do not leave
children and individuals
with cognitive impairment
unsupervised with this
hearing aid. If swallowed,
consult a physician or
hospital immediately as the
hearing aid or its parts can
cause choking!
Keep the Charger Case
Combi out of reach of
children, individuals with
cognitive impairment and
pets. If the drying capsule
is swallowed, consult
a physician or hospital
immediately.
Only authorized personnel
are allowed to open the
Power Pack due to possible
electrical hazard.
Do not make a wire
connection from your
hearing aid to any external
audio sources like radio
etc. That could cause
injuries on your body
(electric shock).
Do not cover the whole
charger cases while
charging, e.g. with a cloth
etc.
69
The following is only
applicable for persons with
active implantable medical
devices (i.e. pacemakers,
debrillators, etc.):
• Keep the wireless hearing
aid at least 15 cm
(6 inches) away from the
active implant. If you
experience any interference,
do not use the wireless
hearing aids and contact
the manufacturer of the
active implant. Please, note
that interference can also
be caused by power lines,
electrostatic discharge,
airport metal detectors etc.
• Keep magnets (i.e.
EasyPhone magnet, etc.)
at least 15 cm (6 inches)
away from the active
implant.
70
• If using a Phonak wireless
accessory, consult the
chapter “Important safety
information” in your
wireless accessory
user guide.
Use of this equipment
adjacent to or stacked with
other equipment should be
avoided because it could
result in improper
operation. If such use is
necessary, this equipment
and the other equipment
should be observed to
verify that they are
operating normally.
Use of accessories,
transducers and cables
other than those specied
or provided by the
manufacturer of this
equipment could result in
increased electromagnetic
emissions or decreased
electromagnetic immunity
of this equipment and
result in improper
operation.
Portable RF
communications
equipment (including
peripherals such as
antenna cables and
external antennas) should
be used no closer than
30 cm (12 inches) to any
part of the hearing aids,
including cables specied
by the manufacturer.
Otherwise, degradation of
the performance of this
equipment could result.
The USB port of the
charger is to be used for
the described purpose
only.
For charger, use only
EN60950- and/or
EN60601-1 certied
equipment with an output
rating of 5 VDC.
Min. 500 mA.
71
Hearing aids should not be
tted with domes / wax
protection systems when
used by clients with
perforated eardrums,
inamed ear canals or
otherwise exposed middle
ear cavities. In these cases,
we recommend the use of
a classic earmold.
In the unlikely case that
any part of this product
should remain in the ear
canal, it is strongly
recommended to see a
physician for safe removal.
72
Avoid strong physical
impacts to the ear when
wearing a hearing aid with
customized earpiece. The
stability of customized
earpieces is designed for
normal use. A strong
physical impact to the ear
(e.g. during sports) may
cause the customized
earpiece to break. This may
lead to perforation of the
ear canal or eardrum.
After mechanical stress or
shock to the customized
earpiece, please ensure
that it is intact before
placing it in the ear.
21.2 Information on product safety
These hearing aids are
water resistant and not
waterproof. They are
designed to withstand
normal activities and
occasional accidental
exposure to extreme
conditions. Never immerse
your hearing aid in water!
These hearing aids are not
specically designed for
extended periods of water
submersion on a continual
basis, that is worn in
activities such as swimming
or bathing. Always remove
your hearing aid before
these activities, as the
hearing aid contains
sensitive electronic parts.
Never wash the
microphone inputs. Doing
so could cause it to lose its
special acoustic features.
Protect your hearing aid
and charging accessories
from heat (never leave near
a window or in the car).
Never use a microwave or
other heating devices to
dry your hearing aid or
charging accessories (due
to risk of re or explosion).
Ask your hearing care
professional about suitable
drying methods.
73
Do not place the charging
accessories close to an
induction cooking surface.
Conductive structures
inside the charging
accessories could absorb
inductive energy resulting
in thermal destruction.
a hard surface can damage
your hearing aid or
charging accessories.
Store your hearing aid in
the charger if you are not
using it for a long period of
time.
The dome should be
changed every three
months or when it
becomes sti or brittle.
This is to prevent the dome
from detaching from the
tube spout during insertion
into or removal from the
ear.
Do not drop your
hearing aid or charging
accessories! Dropping onto
74
Special medical or dental
examination including
radiation described below,
may adversely aect the
correct functioning of your
hearing aids. Remove and
keep them outside the
examination room/area
before undergoing:
• Medical or dental
examination with X-ray
(also CT scan).
• Medical examinations with
MRI/NMRI scans, generating
magnetic elds.
Hearing aids don’t need to
be removed when passing
security gates (airports
etc.). If X-ray is used at all,
it will be in very low doses,
and will not aect the
hearing aids.
Do not use your hearing
aid in areas where
electronic equipment is
prohibited.
The hearing aids have to be
dry before charging.
Otherwise the charging
reliability cannot be
guaranteed.
Only use approved chargers
and Power Pack described
in this user guide for
charging your hearing aids,
otherwise the devices may
be damaged.
Both your hearing aid(s)
and Power Pack contain
lithium-ion batteries with a
Watt hour rating <20 Wh
which have been tested
according to UN 38.3 of
the “UN Manual of Tests
and Criteria” and should be
shipped in accordance with
all the rules and regulations
on the safe shipment of
lithium-ion batteries.
75
Notes
Your hearing care professional:
Manufacturer:
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
029-0669-02/V2.00/2018-08/na © 2018 Sonova AG All rights reserved
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